Brackenborough Bistro & Bar in East Lindsey

Phoned for a booking fairly late for a Sunday Lunch today and Donna kindly managed to get us in and yet again had a superb meal and attentive service. See you again soon and highly recommended as always

Amazing my husband has dementia and he can’t drink so I buy a zero alcohol bitter which they don’t have behind the bar the staff were amazing once I had explained and they let me bring his own drink in how amazing are they puts a few other restaurants to shame good on ya brackenborough

Absolutely brilliant hotel the food was amazing and the staff were went above and beyond would most certainly recommend

Amazing food, especially the fish and chips. More of the popular food has been practiced more as the cauliflower tacos were cold and the rice was clearly microwaved.Chips were amazing;couldn't get enough of them ( the chunky chips). Drinks were quite pricey. Pizza was yummy and you were allowed to take it home.Service was great and quick. Overall, great quality and amazing food.

We celebrated a 90th birthday with a meal for 14 in the Signature Room at the hotel. Chloe and the other members of staff looked after us really well and we enjoyed a private room for our party. The food was great - we preordered from the full menu and vegetarians were provided for. They kindly accommodated a special dietary request no problem. Chloe also provided a plates for our homemade birthday cake, and helped us organise a family photo. We paid £85 for the room which was well worth it. Our 2 year old enjoyed the space to run around in. When booking I managed to pay this twice and the staff were already sorting out a refund when I enquired. Good job! Not too sure about the decor of the room- a scantily clad woman picture appears in our birthday flowers photo!

We'd spent the morning walking and had worked up an appetite so the generous and very tasty servings proved delightful in every way. One member of the party chose grilled haddock and the rest of us had different chicken dishes. The staff were charming and there was a calm and leisurely feel to the restaurant despite it being pretty busy. The meals were also great value.

For a special birthday during this testing time we booked this wonderful Bistro for that special meal. Ryan and Freya were fabulous hosts and deserve such praise; nothing was too much trouble and checked that all was fine numerous times. The food was excellent, my husband ventured away from his usual starter to have the scotch egg and black pudding; wow was the word! We had steaks, my daughter going with the chicken burger, all cooked perfectly. Having had the best birthday meal with the lit up pumpkins adding that special Halloween touch, Ryan brought out a wonderful 'Happy Birthday' treat with cakes and chocolate writing. A perfect ending to a perfect meal. Can't wait to return, if you haven't visited yet, give it a visit, especially at Christmas! Thanks again to Ryan and Freya.

Great meal with friends, main courses were delicious however the vegetarian main was disappointing for the cost.

Visited late September for lunch not having visited for many years. We were shown to our table in the conservatory which was well spaced from others. Covid rules were well observed and we felt very comfortable. Our drinks were served promptly while we studied the menu. There was a reasonable choice, we ordered gammon and a small haddock. We didn't have to wait long for our food even though the restaurant was fairly busy. The gammon was excellent quality and delicious, served with a perfectly cooked fried egg. The haddock was slightly disappointing as the batter was overcooked, although the fish was tasty enough. The hand cut chips were cooked to perfection, the best for a long time. The staff were very friendly, however we did have a bit of a wait for the bill, probably because they were busy. The prices were slightly higher than the average but the quality was there. We will definitely go back.

Me and my fiancee had a great meal and experience here last Saturday night the service was excellent we were served by Tom,Ryan and Emma. The food was delicious the whitebait was some of the best I've had in ages and the belly pork was mouth watering the house rose my partner had was delightful the only downside that I could find was the draught cider where a better cider could be had like thatchers or stowford press which are good all round medium ciders other than that the meal the atmosphere and service will definitely have us coming back for more.

The whitebait and fish and chips were superb. I also enjoyed the burger. I ordered a lime and soda as I do everywhere and was offered the chance to taste it to check the mix - never had that before, very well done.

We have had two dinners and an afternoon tea at the Brackenborough in the past week while our kitchen has been updated - the fact we have kept going back says it all, really. The choice, presentation and quality of food are all excellent.

Here is the recipe for Brackenborough tarte tatin with cherry tomatoes (£14 as a main). Cover a plate with a variety of lettuce leaves and add a bland dressing. Place a 10cm round of thin and soggy pastry in the middle. On top of this add a handful of whole cherry tomatoes warmed in the microwave, et voila! No need to offer any sides. As some others have said, if you stick to basics such as fish and chips or burgers you might be all right at this restaurant but as a bistro it doesn't cut it if this offering was anything to go by. Come on chef: if you can't make a proper tarte tatin, take it off the menu.

Been her today for Sunday lunch.Very Covid conscious, sanitiser for all to use, staff all lovely and clean wearing face coverings.Restaurant was very clean and the tables well distanced.There was plenty of choice on the menu.I had the lamb Sunday roast and it was delicious. We got a variety of vegetables and the meal was tasty and hot.Great service by a very efficient team.Will definitely return.

Stayed here last night as booked by my place of work.Pros - staff were brilliant, very polite and helpful. Definitely a credit to the hotel/restaurant.The belly of pork for mains was incredible, as was the smoked bacon and bourbon jam.Brownie for dessert was lovely and the raspberry sorbet complimented it very well.Breakfast was very good, although if staff are going to call someone scary (talking about me this is) maybe do it outside of earshot haha. Unfortunately my appearance and size goes against me sometimes, although I am just a big softy really.Cons - field mushroom for starters... the mushroom was cooked nicely but came with raw onions and tomatoes on top which I found a bit odd. Would've preferred them cooked but maybe personal preference.The triple cooked chips were undercooked (how that is possible when they are triple cooked i do not know) with a few of them still hard and not at all crispy.Overall the staff are a 5/5 and food unfortunately was a 3/5.I wouldn't hesitate to come back and try again though should my work book me in, which must be a good sign.

We went for a child free evening meal. Burger was ok. I mistakenly went off-piste and ordered chicken Thai green curry. I have never tasted anything less like Thai curry. Vegetables in clear soup - with no hint of lemongrass, coconut milk, or anything spicy - served with rice. I couldn’t bring myself to pay £16 for it so sent it back. I don’t remember ever doing that before. It was not even an approximation. Early bird menu advertised on their web page is not available. Staff were friendly and polite - just doing their job.

We have Sunday lunch here regularly as they cater well for gluten free diets, the portions are generous and the gravy even though gluten free is by far the best gravy we've ever tasted, on today's visit James took our order, he was very helpful with good knowledge of gluten free and going out of his way to check what starters would be suitable for me. We both decided to have the Lamb for a change, but had regrets when it arrived as the meat portions were half the amount of what we usually get with the other meats and it was very gristly and fatty (which wouldn't have been such a problem had there been more meat to compensate) there was also a small amount of mash potatoes which again is unusual! Wondering if it was a different chef as my gluten free lamb arrived with stuffing on the plate which at first I thought must be gluten free stuffing, but luckily I checked with the girl who brought the meal out who after checking with the chef said it in fact wasn't and offered to plate me up another meal, also the cauliflower cheese came in the same dish as the other vegetables and the gluten cheese sauce had gone on the other vegetables, so on request they sent some separate vegetables out for me! Just proves you always need to be vigilant if you have intolerances and never take anything for granted just because the place is usually spot on with it all, it's always best to check! Hopefully today was a one off we will be returning as usual in the future, oh and we love the points card as well!

Booked for lunch, as i know it can be busy sometimes, and explained I had a dietary request for low fat meal. Was told this was no problem as food cooked freshley and they would try their best to accommodate me.Ryan was very helpful and I chose a noodle and bean salad which was delicious and my husband had the burger which looked amazing. Ryan did his best to make sure everything was fine for us.

Had lunch at this establishment more than once recently, the food was very good and I received some excellent service from a number of members of staff.

I was working, staying, and eating at the Brackenborough Hotel over a number of trips.I found the food and service especially good, for breakfast, lunch, and dinner. Very friendly and helpful staff, in particular, Jamie, Debbie, and Jo.Thanks all! You are a credit to your hotel :-)

Highly recommended for beer battered fish n chips, up there with the best, huge portion if you go for the full fish, half portion will satisfy most. Served with a smile and great service throughout. Visited many times to eat and recommended for good food at a good price.

Our 3rd overnight stay and was as lovely as ever!A really nice hotel with fantastic food, friendly staff and beautiful rooms!Stayed in room 105 as always request which has now been redecorated absolutely beautifully!Looking forward to our next visit in September for our newphews wedding! Would definitely recommend Brackenborough Arms for either an over night stay or even just a meal out!Thank you once again for your amazing hospitality

Couldn’t fault one thing about the lunch from the starter through to the dessert, all good quality food with good service

Wonderful Christmas Lunch. Lovely service, friendly but not intrusive. Delicious food. Great Christmas decorations really nice atmosphere.

When booking a table for lunch, I spoke to a girl with a lovely telephone manner. On arrival we were directed to table by a very pleasant young man. Our server was friendly and looked after us well. The food when it arrived was well presented and very tasty. A super place for lunch.

My husband thinks his two starters for lunch today was the second best he has had this year, the best a pizza in Iceland. I also had to starters which were both good. Very friendly staff. One niggle the beer was a bit cold.

Visit the Brackenborough a few times a year and we are never disappointed. So this time it was for a Birthday celebration and it was as good as it always is, Tom always looks after us and the rest of the staff are always excellent. The food is always superb, cannot fault it. Will always recommend and will definitely be coming back on a regular basis as always

Visited here for the 2nd time and wasn't disappointed again. Excellent service excellent food. I would Highly recommend this restaurant. Need not say more, give it a try.

This used to be one of our favourite places to eat but we've not been for a couple of years as it'd gone down hill, but after seeing on here it had better reviews of late we decided to give it another try for Sunday lunch & so pleased we did, back to it's usual standard or even better as now they even do proper homemade gluten free Yorkshire puddings which was a real

A brilliant evening for a family birthday, the menu is excellent and the early bird menu amazing value!!, the staff are again very good and great with children. The restaurant is very well presented and spacious. The food itself is by far the best in the LOUTH area, I would also say the steaks are as good as Ramsey’s Maze Grill!!

Not been for a few years as had some poor experiences there. However went for lunch a few week ago and I must say the food and the service was absolutely spot on and excellent vfm. Had a very enjoyable lunch. We will return

We had a tremendous time here after arriving in a local cottage for a few days. The staff gave great service and the food was paired perfectly with it. We had the confit of duck, the goats cheese bonbons, the venison and the pork tenderloin. Tremendous quality which we've paid twice the price for in the South East. Our kids had the fish & chips and, the mac 'n' cheese. Both were given hearty portions which were high quality. We would return in a heartbeat! Brucey Bonus was the Tesla chargers in the car park too!

Fantastic food, if a little expensive. Beautiful hotel. Staff very well trained. Drinks pricey again but happy to pay when everything else is lovley.

Yet another lovely meal here - I had pork tenderloin and it was accompanied with the most beautiful sauces and veg and worked so well. Service was delightful and the interior was lovely. Portion size isn't for the ever so hungry (my photo makes the portion size look huge, but it wasn't!). For the quality though, I'm happy to let this slide.

Had a family meal at Brackenborough bistro and bar. The setting was lovely and the bar area inviting. Our table was in the area looking into the patio which was delightful. The food menu was varied and our choices of starters and mains taken along with the wine we chose. When it arrived we were all pleased with the presentation and the wine complemented our meals. The service was good and tables cleared away in a timely manner after desserts we moved to the bar area where we carried on having nightcaps. The choice of drinks served was excellent and we finished our night off feeling well satisfied with all we had experienced.

Eleven of us were looked after very well from the moment we arrived. They have the knack, as they sign you in,of making you feel welcome and important. It is professionally done!

Having SALON, one of the finest grower champagnes, on the wine list was impressive. Not your everyday tipple with the Haddock & Chips etc also on the menu, but for that very, very, very special event an outstanding choice. This is a smart, yet cosy, place and, at a guess, a prefect venue for a celebration small or large. The food is not quite fine dining but excellent and imaginative with good service. Putting aside the SALON at around £600 a bottle, some may still find it a tad pricey but breaking through the "pub grub" ceiling is expensive. One of only a few good places in the area particularly for that weekend break or celebration.

Excellent afternoon tea with a theme of The Yellow brick road . Restaurant very clean , we were seen to our table straight away , our drinks order was taken and promptly arrived followed by our food . All very tasty , and tea and coffee is unlimited . Excellent service throughout .

Whenever we are in north Lincs we always seem to end up at this excellent establishment. Today we were there for Sunday lunch and it certainly didn't fail to impress once again.

This is a 'go to' venue for my family if we want service, good food and a smart environment. We all enjoyed our sandwiches and salads and of course, the desserts! Recommend for somewhere above average for the Louth area if you don't mind driving.

We visited the Brackenborough on a Saturday night for a family celebration as we wanted something a little special. Since we had younger children in the party, we had booked in advance for early evening.

Decided to go for Grill Night - two mains, bottle of wine £35. In a sense, nothing was wrong other than it was very quiet (Friday night). Food OK, service pleasant etc. but just no atmosphere.

We arrived for lunch with our parents. Bar was very quiet, perhaps only 3/4 tables were taken. We ordered cocktails for two, little pricey, but you know that before you order, so that’s fair enough.

Went on a business related trip. Found the venue nice and clean. Food was not bad service was decent enough.

Went at the weekend for afternoon tea with friends, we’ve been 4 times and always had a lovely time. It was the wizard of oz theme which we were aware of upon booking. For £16.95 I was so disappointed with what you got compare to the normal afternoon tea. I will upload pictures of a hen party we attended and the wizard of oz one and you can compare.

Mustn’t forget the Wife & Brother..

Louth best food venue by a mile! Relaxed yet professional service and very child friendly, the foods great and the menu varied but always using local ingredients.

There are better choices, to go in Louth. Its quite expensive and rather average. It has a canteen feel about it, while trying to give the illusion of up market, just not for me, my family and friends.

A Saturday with free flowing coffee, biscuits and a two course lunch. Facilities were good and clean. Three rooms available for separate training sessions.

Popped into this hotel before shopping in Louth.Very nice & warm & welcoming. Ordered scampi & my partner had haddock goujons. All freshly cooked and absolutely delicious .Service was excellent & very professional. We will definitely return.Thankyou.

Staff excellent helpful, efficient and polite. Nice ambience in the bar area. Food nicely presented but some of the veg and the berry tart were served almost cold. It was very busy but don’t think this excuses cold food. The rest of the food was fine.

I had tea here with my mother in law, sister in law and their friend Sue. The company was delightful and the weather was amazing. Each pair got a three tiered tower for high tea. The top had scones, the middle had sandwiches and the bottom had sweet stuff.

I have been a patron of this restaurant for many years, both as a resident of the hotel and for lunch / dinner as a non-resident. The experience has been a little mixed in the past so it is a pleasure to write this new review. I went with my uncle for lunch last Saturday and we both had an excellent meal (fish and chips; Lincolnshire sausage and mash) with friendly and attentive service. The draught cider, Somersby, also deserves a mention - a new one for me and a real treat. My uncle had not been to the Brackenborough before and was very impressed. We plan to return for the pre-Christmas lunch - the festive menu starts on 26 November, I believe.

We had the most amazing two course meal, you could not fault it. We were all so pleased, also coffee with cream and brown sugar cubes finished it all off so well.

Well what can I say but amazing.

Went for a surprise meal arranged by friends. I could not fault the choice and the quality of the food. All courses were excellent. An excellent venue for any occasion. Recommend.

Really stunning meal, haute cuisine and very tasty. Prices match the good quality food. Beautiful surroundings too. Great place for weddings

We came here the other day and I thought the service was very slow which was disappointing, then when we got the food the burger was lovely but was disappointed with the chips as I thought they were homemade especially when it cost £14 and the dessert was nice but probably could of been presented better!

Not been here for long time but went for lunch on hubbies birthday, the meals we ordered [steaks] were well cooked and tasted delicious, but there was simply not enough on the plate especially for what we paid! The Dauphinoise potatoes were not a patch on my own homemade ones and they were served as a very small portion, the desert was also very small, the service was very slow which was surprising as the place only had a sprinkling of diners at the time - not sure I would return as it was very over priced for the size of the portions

Excellent can't praise it enough . The atmosphere was lovely , very clean restaurant . We arrived early and was shown straight to our table . Our drinks arrived within a minute or 2 and the food arrived very quickly . The afternoon tea is the best we have had , everything was fresh and tasted delicious . Waiting staff were excellent , bringing us fresh drinks throughout. Can't wait to return

We have eaten a few times at the Brackenborough but our latest visit was something of a disappointment.

I was looking forward to visiting here, after not been here for a while. I was disappointed that fillet steak, is no longer on the menu, as on previous visits this dish use to be divine (hopefully it will return in the future).

Twelve of us visited last Saturday night to celebrate a wedding anniversary. The food was very good and the service excellent. I must mention staff members Rebecca, Ryan and Katy - they were extremely personable and it was a delight to observe the pleasure and pride with which they carried out their roles.

Visited on the Friday Grill Night and had the rump steak meal for two with a bottle of wine. Was a fantastic meal and great value with the bottle of wine included in the price.

The food in this restaurant is wonderful, we have ordered the fish dishes, the venison is exceptional and also the steaks, the staff are very helpful and are very knowledgeable about the menu and can advise if required. We would eat here again.

Have been a couple of times and find the atmosphere a bit stuffy to be honest. Both climatically and socially. If that’s your thing then probs ok but the conservatory extension bit makes the room boiling. And staff all a bit starchy and trying a bit too hard to be posh. Great if the food’s amazing but not so imo. I had Chilli burritos which were entirely lacking in any chilliness, more rice than anything else, stodgy wraps and a weird sweetness to the entire meal. Disappointing, particularly considering it was £14. Waiter was polite and friendly but not very proactive re cutlery requirements etc.

Mustn’t forget the Wife & Brother..

Our friends booked our table here on Good Friday, expected it to be busy but was very quiet. We all order traditional fish and chips which was served promptly and was absolutely delicious. The only negative was the waitress spilt a glass a wine down my expensive coat an although apologized did nothing to offer to clean my coat or even dry it! We mentioned this when we came to pay the bill and they did offer a discount which was much appreciated as I will now have to go to the dry cleaners, however don’t really think it was our place to have to say something - staff training in customer service is a must!

Had a lovely meal last night and what made it memorable was the excellent service we received, especially from Jack..He was a delight and made all his customers feel welcome.

It has a lovely feel to it and the waiter was very good ... food very nice and beautifully plated up. A real attention to detail and a great place for a special occasion, or just lunch out.

We went here for my birthday. The bar is beautifully decorated with a good range of seating. Everything was exceptionally clean and it was lovely and warm, despite being freezing outside! The staff were attentive and very pleasant, the menu too was excellent! Our meal...

Waiting and bar staff very helpful and friendly but despite placing our order for a table of 8 in advance the food still took 1hr 15mins to arrive and when it did the portions were tiny. Like really tiny. Though none of us were big...

Visited at the beginning of February with family. Booked table via email and staff were extremely helpful from the outset. Food was fantastic, and all staff were very friendly as we had my 18 month baby with us so were very understanding with her. Fantastic...

Decided to stay for evening meal after meeting a couple of friends here. The place itself great , lovely surroundings, lovely staff. The menu came so I choose the chicken supreme , my wife choose beetroot bourgiyon. Meals arrived shortly afterwards. Quality and presentation very...

My partner took me for a surprise meal. We had been here for a couple of weddings but not eaten in the restaurant. Very glad we did the food exceeded our expectations, it really was fantastic. The staff were also excellent and made us feel...

Been many times , generally very good and a nice atmosphere, however last time I had a mixed grill off the specials board and the meat was chewy and not enjoyable ! Will avoid specials i future

Popped in tonight on the way home for Grimsby. The meal was great. It was a very quiet night we were the only two in the restaurant (Sunday). But we were made to feel very welcome and nothing was too much trouble. I would highly...

A group of about 15 of us decided to visit for our works Christmas meal. Could not fault a thing staff were friendly and helpful and nothing was too much for them. Food was fantastic so much flavour and and the best Yorkshire puddings I...

Myself along with several friends booked at the Brackenborough Arms for our annual Christmas night out. First impressions of the place were very good, the hotel looked lovely and that’s really where our good impressions ended. The Brackenborough Arms had placed a list on the...

Got to say this has to be the worst party night we have been to.

I’ve been here a few times but stopped at the hotel for four nights this trip and used the restaurant every night. It has to be said that it was consistently excellent. The service was very good with great attention to detail delivered by the staff. Chilled music in the background and in a nice setting. Then there’s the meals. From steak to fish. All were first class. A beautiful blue cheese sauce with my steak, a superbly cooked piece of pressed belly pork and quality piece of haddock another night. I’d happily take my wife here if I was in the area for something other than business. Highly recommend.

I have eaten here quite a few times recently from afternoon tea to fish and chips.wow have never been disappointed I got married here too at the weekend.almost 50 people were served piping hot and gorgeous food without delay or fault. 5*

Been twice in one week both times had the scotch egg starter completely beautiful, first time had sausage and mash loved it and the Gammon second time was just as good, my partner had the roast chicken breast with tagietelle and loved it brownie for desert was melt in your mouth. The two girls that worked both of our visits looked after me and partner perfectly and caterred to our every need and also my pregnancy needs.

I love making my way round the country sampling afternoon tea's, and this one right on my doorstep I had still yet to sample.. until a few weeks ago.

Had lunch here and while it was very nice there was not much of it, the "basket" of chips came to 7 in total, the fish was nice and white with great taste and the peas were nice but again not much of them.

A lovely hotel and restaurant. They do excellent themed afternoon teas and themed evening events. Ideal for a couple or a large group and you are well looked after by the staff if you book for a celebration.

A very nice setting for a special meal and we will probably return again. No problems with the service which was reasonably prompt and efficient and the staff seemed friendly. The food we would rate as good but the overall experience very good.

Dined in the bar/restaurant last Saturday night with 2 friends, but honestly thought I was in the playground not a classy restaurant! There was a wedding on in the function room (that's inside the hotel) and children had left the celebration to play in the hotel's Reception area and through the doors in the 'courtyard' area, immediately outside the window we were sat next to in the bar. All through the meal were children shrieking and screaming. Upon going to the ladies toilets, we had to dodge around children running around to avoid being run into. I'm not a party pooper - I work with children all week but I do not expect to have to endure this level of noise whilst out dining on a Saturday evening. We didn't choose to eat somewhere that is known for family dining eg Pizzahut or Frankie & Bennies etc. For a Saturday evening the Brackenborough was exceptionally quiet with 1 larger party (maybe 12) plus a couple of other tables dining. I wonder does the hotel suffer each Saturday when functions are on with noisy children spoiling the atmosphere in the bar? Staff really should point out the reception is not a playground or an appropriate area to play.I had butternut squash soup to start - no flavour; it needed seasoning and it wasn't piping hot either. The Brackie burger for mains, that the waitress said would come pink and I confirmed that was fine. It wasn't pink at all and totally overcooked, making it very dry. So all in all not an enjoyable evening, apart from the company of my friends. Waiting on staff were all friendly and efficient, thank you. Strangely the best meals I've had here, are at Xmas nights in the Tennyson Suite when you're catering for large numbers of guests! Lovely food, hot and tasty!

Excellent service, friendley professional staff and lovely fresh food and the presentation was amazing! Would recommend you try it.

Having visited two weeks ago and having a delicious two course meal, we couldn't wait to return. What a disappointment! We arrived 12pm prompt with our two year old in tow. We were shown to our table and before we'd even had the chance to settle and sit we were asked if we knew what we would like to drink! There was only one other couple in the entire restaurant, so I cannot understand the rush.Having previously ordered the delicious cheese soufflé, I decided to to order this again today. How two dishes can be so different is beyond me. It was dense, almost uncooked and cake like. Plonked in a bowl, nothing like the beautifully presented one of the past. No walnuts or diced tomato!My partner ordered Scotch egg with dipping soldiers. Oh the irony. It was the hardest boiled egg inside. Like dipping bread in concrete!My poor two year old loves sausages, he hardly touched them. They were like dry old boots.I find it such a shame that within weeks we could have two very contrasting experiences. Unfortunately, I think it will be a long time before we part with money to dine here again in a hurry.

Nice enough resturant.Pleasant helpful hardworking staff, though there really does seem a bit of a problem in the kitchen as the food seems to take forever to arrive, we waited 45 minutes, then it was Luke warm on arrival.Others were commenting with sighs and I over heard the three ladies say, at last. I honestly believe if the food was served quicker and hot, it might be acceptable.

The setting is beautiful the staff are friendly and helpful the afternoon tea was delicious exspecially the mini fish and chips. The only thing we were a little disappointed with was the sandcastle brownie it was a bit dry and didn't taste of chocolate but everything else was delicious !!! Will be visiting again !

A wonderful afternoon tea with a very unique and tasty twist. Was very easy to book and changing the booking time and party size was no trouble. The food was very tasty and very filling. An entertaining and enjoyable afternoon spent perfect for a family treat and very reasonably priced.

Food good. Service bad. Staff stood polishing glasses ignoring customers had to be reminded twice to bring wine.Really not good.

One scallop Starter (3 small scallops £9.50), One burger Main (£12.50), one dessert, two small beers two soft drinks, £42.00. Hmm.

We had a lovely stay at the Brackenborough last year, which I reviewed very positively in March 2016. Alas, our lunch today was a let down. Prices seem to have gone up (£17 for two courses) but It began well enough, with the souffle starter (although in the past we have been given brown bread and butter with it - none was offered on this occasion). My main meal, however, (Haddock and Herb Fishcakes) was burnt and leathery, and the presentation decidedly off - one of the fishcakes had been cut in half with a knife, so it looked a mess, and had slid across the plate, leaving a trail of mayonnaise in its wake. I pointed this out to the waitress who took the plate away without saying anything - not even an apology let alone asking me what I wanted to do. I didn't know what was happening until I went to the bar, to ask. Apparently a new meal was being cooked but by this time my husband was eating his mussels so he would have finished by the time my meal arrived. A bit pointless when two people have gone out for lunch together... It was only then I was asked if I'd like something different, but it was all too little, too late. I didn't have a main at all. Nothing was offered for the goodwill when the bill came. I was told 'the fishcakes had been taken off because I didn't want them' - but that was because they were burnt!! A very grudging discount on one of the drinks was eventually given by the person I presume to have been the bar manager - 1/2 pint cider (not even the full pint!) - with the advice that 'that was nothing else that he could do'. In fact, the refund was not the point; it was the principle involved. I was a very disappointed customer and a different attitude would have gone a long way to smooth the situation. I spoke to the duty manager afterwards and he provided a listening ear, for which I was very grateful. Hospitality is just that - things can go wrong but it is how the situation is dealt with at that moment in time that is crucial. And my advice, after years in hospitality management, is simply this: never say 'can't' to a customer.

We attended as wedding guests staying at another hotel. The specific arrangements for the wedding were very good, food ok.One big point to note. We spent a lot of time outside, photographs chatting etc. However. There were two people who relied on their wheelchair. On questioning the staff for a ramp they were told no ramp, have to go round the garden to the other side of the building to get back into the dining room, and again round to go back into the Terrace. Not good planning and one the management should consider. In this day and age, there are easily folding ramps obtainable and these should be a must on health and safety grounds for wheelchair users.

I phoned before we took my Dad for Father's Day lunch and was told it was a set Menu: 2 courses + coffee for £17.95 or 3 courses + coffee for £20.95. We always enjoy The Brackenborough setting and the food is lovely so we booked a table. First disappointment: despite the beautiful location/grounds and the glorious sunshine, they only had ONE working parasol/umbrella in the rear courtyard. It was over 31 degrees so nobody wanted to sit in the direct sun but we all wanted to sit out (there were 7 of us). Apparently the umbrellas in the front garden were broken. We then noticed that the rear one had seen better days, being held together with duck-tape & suffering a few moth-holes. Anyway, we were able to sit under the shade so we were fine but it does raise suspicions when such a beautiful, classy venue can't afford decent garden furniture. We went to our table (I had to go in & ask if it was ready.....nobody came to tell us) - second disappointment. We enjoyed our meal, very nice all round. Unfortunately the quality of the food just isn't matched by the quality of service. We had beer splashed on the menus/cutlery when delivered, nobody coming to check if we wanted anything, a bottle (empty luckily) knocked over by a waitress (no apology), empty glasses left stockpiling on the table till the end of the meal, Ice-cream which had melted to cream by the time it was delivered (appreciate it was a hot day but still, if you order ice-cream you want ice-cream), I had to go & ask where the final dessert was as the rest of us had finished ours - again no apology when it was delivered........it was just not what you expect of a place like this and was topped off (and prompted me to write this review) when I asked a waitress about the coffee & was told the price did NOT include coffee. I told her I was definitely told it included coffee, but she just repeated it didn't. I normally always tip at least 10% but I just was not impressed at all with the service so I didn't leave anything. On leaving we noticed a poster displayed on the wall advertising the Father's Day offer and, yes, it should have included coffee! I was annoyed so went to let the waitress know, to which she merely apologised & pointed out that it didn't say that on the restaurant menus! A decent restaurant would have made a gesture to rescue the situation at this point.....a voucher off another visit maybe? A part-refund maybe? Nope, nothing, just a smile and an apology as she got on with clearing up. Shame, this isn't the first time I have been disappointed in the cost:service ratio here. Probably won't re-visit.

We had a lovely lunch here, such comfortable surroundings and we were looked after very well by Tom and Ryan. It was warm enough to sit outside after lunch in the well furnished patio. Totally relaxed after an arduous hospital appointment. Thank you Tom and Ryan just what I needed. And Tom the cocktail menu looks great-I'll try one next time.

Fancied a nice fish and chips, which were lovely. Staff were really attentive and friendly and food and surroundings fabulous. However made a mistake of asking for a bowl of nuts presented on the bar, when bill arrived realised they actually cost me £3.50 !! Disappointed at the cost as when we go to other local venues these are complimentary. As a local business we will warn our customers to be wary of these extra costs.