Border Gate Beefeater in Carlisle

Had a great dinner, the service was excellent, thank you Nadine for your service and hospitality, it's a pity there's not more like you!

Not good dinner not worth the money and breakfast was even worse we paid good money for a load of rubbish after we left had to go and get food else where The only good thing was the manager and the young girl serving on the bar

Such a lovely atmosphere and a lovely evening. Emily our server was so attentive and on the ball when we needed anything. She had done a double shift and still provided excellent customer service to us. Her Manager i believe her name was Gem was just as courteous and caring.i don't find these places easy to eat in so the fact that I came out of there buzzing is a reflection on the level of quality service we received. Thankyou so much for a lovely evening we will definitely return for our next episode 😊 ❤

Having eaten here on a regular basis for about 10 years last night was the final straw. Pre booked our table, arrived 5 minutes early, left standing at the desk for over 10 minutes before anyone even acknowledged us. On being seated (by a rather abrasive senior member of staff who clearly didn't want to be there) we were asked what we wanted to drink, (stupidly in hindsight) we said we needed to look at the wine menu - 20 minutes later a charming young lady came to take our order and also took our drinks order (she let slip that the senior member of staff who had seated us had gone for a break and left the place in chaos!) Came back 5 minutes later as two of the dishes were no longer available. Pinot Grigio ordered (one we knew) was not the one delivered - they sent the new more expensive one (not a problem as it turned out but disingenuous not to mention it until AFTER it had been opened and therefore we had to accept it. Starters came within 20 minutes and were fine, if rather lacklustre nachos on this occasion) - people next to us had to send both of their steaks back as they were basically raw and they wanted well done!! After 55 minute wait our mains arrived - my Cobb salad was superb but my husband's medium-rare steak was burnt to a crisp - we mentioned it to the server (who said "shall I take it away and get it cooked some more!!) but couldn't wait another hour for a replacement meal - in the meantime the people the other side had their main courses delivered BEFORE their starters had arrived - taken away and another 20 minute wait for their starters! One of our servers was an absolute star but clearly trying to do everything with minimal help from a fairly useless senior member of staff and I'm guessing someone fairly new who had little idea of what to do. So sad that what has always been a good place for a quick, good meal has ended like this - clearly through lack of staff and poor leadership from the top

You can choose between a continental or cooked breakfast. Food is fresh and well prepared. Staff are friendly and helpful. Good atmosphere. 👍

Regular customers, never let down. You must train your people well, always pleasant and efficient.

Fish and chips not for me gammon steak good breakfast menu good

Service was grate food was lovey little blonde lass who served us needs a paye rise kept us happy. We will be back

Good food and friendly staff however there was an undue delay in the food waiting time.

Visited for an evening meal today (04/10/24), we visit every 3-4 months, and it's always okay. You get what you pay for, which is fine. Today the meal was very good, much improved from our last visit and also very good compared to other city centre locations. The service by Sian was also amazing. She was very attentive, checked with any extras, and the dreaded allergies that have to be checked and re-checked. Sian was also the same with other tables, consistently good, and definitely made our experience improved. Good food, nice drinks, environment was also good, I think we will be back sooner than usual.

It's a beefeater! Food good Portions good Staff good Service attentive And- the site has CHAdeMO car charger- whooooo

Decent grub and good value, food arrived quickly

Had fillet steak, went down well and a good pint of Doombar

Could easily get 5 stars if they had enough staff on! All staff were overworked and fed up. They were all working very hard, but its easy to see that they're undervalued and underpaid. A full restaurant withs lots of people waiting! Service and quality suffered because of this. The meal was ok, steak cooked to preferences. Took 45 mins for meal to come out. Would I recommend eating here? Only if you're really hungry!

Staff were very helpful and friendly and went out of their way to make the experience very comfortable. Food was excellent and fairly priced. Will be back soon.

Any beefeater I have been to has never let me down. The food is always amazing 😍 one of my favourite places to go with the kids

Very expensive Orders incorrect with no apologies Salad limp Long time waiting for courses

Out server was called Amelia and she was absolutely amazing. She was really polite and gave us great recommendations. Really speedy too !!

Went on a Bank Holiday so was expecting a slow service. I was wrong the young waitress Emma (5907) was running around serving everyone and was very polite and efficient nothing too much trouble. She deserves a bit pat on the back. It was my first visit and will definitely be returning.

As always, a fantastic meal, with excellent service. I recommend the border gate.

The food was nice for the price. Standard beefeater food. The service was a little weird. The hostess who led us was less than helpful, but the one at the bar was really nice!!!!

Kitchen was closed, waste of time..even when I called got an answer machine. Web site said there open. Crap service shame on whitbread management for not being organised.

Sadly today a busy eateriewas manned by a very hard working young lady with no support.,People walked out and others went outside . Eventually some staff turned up but the damage was done.I knew our meals would be stacked up on the hot plate or under hot .I lights meaning the freshly cooked feel was lostI understand about rostering and footfall but why by the end of our meal did several staff show up.I suggest a full review of how you staff at weekends.

Very poor food, waited over an hour for food and even 20 minutes before they came to take the drinks order. Food was cold for half the table I assume they just cooked it all at once so some of it sat waiting. Expensive for what it was can get better value at loads of other places. Poor quality ingredients steak was more gristle than meat and chips like bullets. Would be one start but they did refund some of the meals to make up for it so good managers at least. Wouldn't return when there is so many better options elsewhere.

We stayed at thie p.i. and ate at beefeater,border gate.food and service most excellent.served by a girl calledAshley,who was most attentive,and helpful.a real asset to the company !

Food was very hit and miss, 2 of the deal meals were very poor. Steak was fatty and chips dry. For the price some portions were quite small. Can't fault the staff they were friendly in and professional dealing with the complaint and refunded the 2 meals. Not sure if we would return. Maybe off day for the chef.

The bar manage man is amazing making a warm family atmosphere every time we visit thank you always xxchel and stu x

Friendly staff at entrance .no waiting for table Drinks and food also served quickly

Emma . Great welcome back great to see you best waitress in town .

Arrived before noon to have a light lunch as the meals looked to be excellent value for the price. Plenty to choose from, even offer items from evening menu if prefer to have soup. No requirement to book a table in advance, which us always good. Partner has to be careful with certain food items, and the waitress produced the ingredients list for all meals prepared. We left after an hour and half as the venue was starting to get busy. Plenty of space to park and option to sit outside on sunny day. We will be visiting again in the near future as its so close to motorway junction if you are heading towards Scotland for a break.

Always great customer service, the food can be slow at busy times but that's to be expected, the staff are always friendly and happy to help.

Excellent and very friendly service from Emma. Good sized portions and tasty food too. A very busy restaurant and we did not have to wait too long for our food.

Stop off for dinner on our way to Troon for The Open, good food

Took my daughter for food and was very happy with the service they showed getting her colouring and bringing things that kids need ie more sauce 😆 food was very good would recommend to anyone with kids wanting a quiet place

Fast service with a smile , food was really nice

Lovely wee lunch, they have a gluten free menu, i got the burger, it came with a gluten free bun and chips, very very tasty! The waitress was lovely.

Food was amazing, Ashley was great and very polite, drink were fast service. Would recommend to anyone to who is wanting a good time and lovely food.

Great food, friendly staff, reasonable prices.

Staff were the most friendly I've ever experienced in a restaurant

We have been to Beefeaters before and had a good experience, but this location let the team down. They were really rather quiet on a Saturday evening, but service was still slow. Everywhere was clean and tidy. This being said, my wine glass looked clean but smelt like it had been wiped with a damp tea towl and spoilt my enjoyment. Food was served about 45 minutes after being seated but came out cold. My husband ate his cold as he was very hungry, but I wanted mine hot. When I asked if my cold meal could be warmed up, they brought out a fresh serving, still not perticually hot. We were not checked on apart from a passing. "Is that better?" As the waitress walked past and all in all, we left disappointed.

Pretty poor, most meals missing at least 1 thing. The kids nachos were just tortilla chips and tomatoes and the veg and dips were just dried up cucumber. The fillet steak had a really strong carbon taste with half a dozen chips. Overall pretty poor and the place feels dirty.

We had to queue for ages to get our food only to find almost everything had gone, another long wait to for all the dishesxto be replenished. We weren't sure if it was slow, or shortage of staff

Lovely,crisp pints, nice food. Good atmosphere. Just the service a bit slow

Great food, lovely staff. Jade and Sian were fab. Will definitely be back again next time we’re in Carlisle.

Worst Beefeater ever for dinner and breakfast when on a Meal Deal with Premier Inn. Avoid.

Steak came with no sauce. Had to have my meal recooked but the second meal arrived with no onion rings. Attitude of the staff stinks. Avoid this place. It’s terrible.

Had rybie steak, was only like warm which spoilt the dinner.

Great staff, good food Nice place, slow tills Recommend it

Popped in for a meal while visiting family. The food was what you would expect from a beefeater. Good quality at a reasonable price. Our waitress Sian was so friendly and went above and beyond to make sure our dining experience was a pleasurable one, even though they appeared to be short staffed and she was run off her feet. She made sure we didn't run out of drinks by keeping an eye on our table. Will come back again next time we're in the area.

Both food and service were fantastic! I had prawn cocktail and chicken-ribs combo today and I will try different Menu tomorrow. Thanks to cheff and Lilly H.

Came yesterday for food once seated had to wait 35 minutes for the waiting staff to come take our drinks, the had to wait a further 20 minutes for them to come then our starters came out can't fault them but it was all down hill from there after our starter we waited 1 hour for mains and when they came the food was cold cooked but cold we sent some stuff back but when it came back there was stuff missing from the plate. We complained about it and thankfully our new server millie was wonderful and tried to mend this by giving us free puddings but sadly our puddings came out cold and had to be sent back. All in all we were there for 3 hours and it was horrible I understand that there would be a wait as it was a bank holiday but its the same menu all week and they should of been prepared for a busy shift. Feel bad for the waiting staff as they had to take flack of the kitchen staff and the bar should had more staff on then we wouldn't have to wait as long on our drinks

We are vegetarian. There was no veg. lasagne. I had a halloumi burger instead. I had to ask for mayo even though I ordered it. There were far too many fries. The burger was barely warm. If we eat there again, I’ll just order a couple of starters.

No steak available at a Beefeater at 19h30 at night. Sat for half an hour after ordering only to be told no fillet and no ribeye. Absolutely shocking, don't bother

Calamari for starter which was the nicest calamari I’ve had for a long while, fillet steak for main cooked to perfection. Staff were all pleasant and very attentive, will definitely be returning!

The staff were very attentive, our meal was well presented and the steak was perfect 👌 the outside area and building could do with some maintenance after the winter months.

Food was appalling triple cooked chips were still hard not that there was many on the plate & the custard didn't even dirty the plate & what there was was stone cold. Won't ever go back

Food was very poor when we went a few days ago, really not worth the money the starters were not very warm and very very small 😕

Great place for a meal, relax and fairly quiet

We had the lunch meal deal, 3 courses for £12.95 so didn't expect much on the plates, unfortunately the breaded mushrooms were so overcooked my fork couldn't go through the coating. My friend had a side order of onion rings and it was the same problem. We paid separately and I said no to a receipt, bad mistake because when I got home I realised I had been charged £6.78 for a small bottle of water. Safe to say we won't be returning.

This place could be a goldmine with it being the only restaurant on site beside a busy Premier Inn but unfortunately it is lacking in management and organisation. We arrived as a party of 4 at 8pm on Good Friday and there was a queue out the door. No one came to speak to anyone in the queue for at least 5 minutes. Then a flustered lady appeared and said to the 1st couple that unlikely to be able to fit you in as not booked. Another 10 mins later she told us the same! Why not just tell us all at the time she told the first lady? Tables stacked all over the place with plates and glasses and a genuine air of desperation. Avoid as the food didn't appear to be up to much either.

A quick update following a visit here on a Friday afternoon. Had the prawn cocktail, fillet steak and a sundae. All very well cooked and presented. Really enjoyable. Friendly and helpful staff. Much improved on my previous visits. I would call here again. It was not my first visit to this Beefeater. Called here on a Tuesday evening in November and had their lunch menu meal deal (before 5pm). The restaurant was rather cool feeling when seated..... soon discovered why - the radiator was turned off we were sat next to! Issue resolved when I turned it on... freezing night, radiator off..... Why?!? The food was well cooked and tasty enough, although on the lunch menu, if you want more than a bare burger and bun, it puts the cost up. The off-peak menus appear to offer great value, but the portion control and meal size is much tighter, and everything is an add-on. We had to get the bill corrected as 'the till' tried to overcharge for the meal deal desserts - something to be aware of. On the whole, the place is looking a little tired and could do with a bit of TLC. The service was good, friendly staff enough. I would call here again.

Great place for a catch up. I gave 4 for the food because although my steak was cooked perfectly, it was served with just a small tump of chips. For the price, I would have expected some veg or salad! It was a fillet and presentation was more than disappointing. Their allergy table is comprehensive.

A very lovely lunch, service excellent by 'Amy.' Recomend this place, also thankyou to my daughter for lunch. Xx

Food was amazing, sat quite near the kitchen door and could hear swearing coming from kitchen like I was right next to them. We had our child with us so it's not nice for little ears. We mentioned this to the manager in charge at the time and she did apologise and said she'd mention it to them.

Me and my partner went for a meal last night The young lad at the desk wasn't very welcoming and never hardly smiled...only person was the waitress who was spot on Meals pretty average very small portions and too highly priced Not going there again

No idea why it is not higher rated, had a great meal for 4 on a Monday night food cook excellent staff lovely and attentive, will be back

Terrible meal. Really terrible. Obviously frozen and microwaved elements. One star for really friendly service, but never again. A discount was offered, but since checking my bill, looks like the original bill was incorrect anyway so ended up paying normal price. This is a business account so will now look elsewhere away from Premier Inn.

The staff were very friendly and polite, despite the fact that the work was focused very much on one individual, who worked her absolute socks off and was very well organised and on the ball. The art on the walls was suited perfectly to the "vibe" of the restaurant, and was very creative. Our food took a while to arrive at our table, but it seemed they were understaffed, so that was understandable. It was delicious and a lot of care was put into our meal. Overall, our stay was very much appreciated, and we left with a hot meal in our stomachs, which is always wonderful. I really admire the effort that all the staff went to provide us with some good food, and I hope to see them in the near future. 🍔🍟🥞

Last review 5 yes ago and it's difficult to beat the food from then but they did it steak was perfection 🤗. Very friendly staff, actually booked premier inn thanks to the over all customer service. Ps steaks are great 😊.

Didn't appear particularly busy (although appearances can be deceptive as waiting staff did seem to be constantly on the go) but yet another experience of Beefeaters painfully slow service. Food when it arrived was absolutely fine as expected.

We had dinner here last night and the food was as good as you would expect for the price and the service was as good as you would need out for a family meal however the atmosphere wasn't very good as the place was very empty.

Meeting up with family and friends, booked table although was not busy. Service was spot on, food came quick and was hot and tasty, good choice of drinks. All enjoyed. Toilets clean

New Years Eve. Perhaps not the best night. What we had was delicious but several items not available. No garlic bread with the lasagne. Waitress was very good and patient but would gave been nice if she'd said when we ordered that there was no garlic bread instead of is having to ask where it was.

Lovely well cooked food. Friendly staff. The place was really quite unclean though. Not just a day or two worth’s either. It was ingrained.

Great place for a meet up, food cheap, cheerful but tasty. Thank you

Food was dreadfull, overpriced for the portion sizes which were ridiculously small. A poor experience and we won't be back which is a shame as we are local to this Beefeater

Relaxed friendly family atmosphere. Good food and not rushed. Staff were helpful and excellent as always.

Although the restaurant was fairly quiet at time of visit (about 6 tables occupied) the service was terrible. We waited 40 minutes for our main food to arrive we then had to go and find someone to take our order for desert. Once ordered we waited over 30 minutes and again we had to chase them up to bring them out. It was only at this point they finally decided to clear our dinner plates away. There were a lot of staff floating around but didn't seem to be doing anything.

Went into the beefeater with my mum for some food. Our server Daniel was polite and attentive 😀

Highly recommended, fantastic staff and food

Got there at 17:55 left at 18:15 as no staff approached my table and just ignored my family and I. If I could rate any lower I would

Had the gammon eggs and chips. Gammon really salty, chips cold but peas were lovely, asked staff for bill, waited 20minutes until I caught hold of another staff member. Place looks like it's still in the 70s, won't be going back.

Slighly disapointed they had no sausages on the breakfast but they did try to make up for it by putting more bacon out. Was a nice quiet atmosphere. I would return

We stopped for lunch about 2.30pm, had 2 two course meals and two drinks for less than £30.00 which considering my main was a rump steak, I thought was excellent value for money. That and the fact the steak was cooked exactly how I like it, medium rare, means next time we're back in the area we'll definitely be paying a visit.

Fish, chips and peas. Lovely. Great service and nice and clean.

We really enjoyed our meal. Good lunch time menu 2 courses £10.95 very clean dining area. Free parking

Nice food but Gamon very small as was ever thing on the plate for the price I paid very poor meal .

Very poor food compared to other beefeaters I've been to. Breakfast very poor and luke warm. Evening meal of steak certainly wasn't worth the price. Staff very good though

I had the pleasure of utilising Border Gate in Carlisle for training purposes, and I must say their service was exceptional. The staff were incredibly friendly, accommodating, and attentive to every detail, making the overall experience smooth and enjoyable. The function room was spacious and well-equipped, providing an excellent environment for training sessions. I highly recommend Border Gate for their welcoming atmosphere and top-notch service.

Fabulous food and Fabulous staff..😁

We've been many times before, and the experience was similar, although the menu greatly reduced. The service was good, a little short staffed earlier on and the food was reasonably priced considering the current climate. I would recommend if you are considering a family meal with children. I'm sure we'll be back soon.

Had a very disappointing visit here. Firstly I ordered the loaded potatoes skins that certainly were not loaded, you needed a magnifying glass to find the cheese. My second order of Chicken melt was worse, the smallest piece of chicken I've ever seen dished up in a restaurant and cold, it did not come with the Bbq on it so they got a small dish with some in which was cold, the Bbq sauce on a chicken melt should be hot.

Good food albeit a little inconsistent for a franchise. I had the same meal for 3 nights in a row which came out either with or without one or two things each time. That aside the food is still tasty and a somewhat fair price within the meal deal though a majority of my favourites carry an additional charge on top of the £26 deal. Breakfast is unlimited and arguably the best part of the deal. Often busy at peak times with somewhat long wait times. The staff are friendly and helpful. The furnishings however, seem either dated or out of place in some parts.

Granddaughters birthday we all had a good night she even got a gift from the staff.

Excellent service, food was good no complaints whatsoever 2nd visit today, again absolutely fantastic, the young lady that took my order was so helpful and joyful that want to give more than 5 stars. The chef also deserves a mention as my blue steak was perfect. All round fantastic experience, 👏 👌

Food up to normal beefeater standards, steak a little gristly but overall ok. Thank you to our waitress Ella who gave friendly service despite seeming rushed off her feet.

We visited here on a very long journey back, we was glad of the stop. Food was nice and cooked well, compliments to the chef. To the gent who asked how was our meal, we appreciated that and to aimee our waitress thank you for a great service. Overall we had a great visit. If we are ever back in Carlisle we will be sure to visit again

Booked a table for Sunday evening 27/8/23, after standing for around 10 minutes we were eventually seated, chairs were stained and filthy, a previous customer has obviously spilled something as the floor was covered in dorty soggy tissues. Ordered drinks, the two for £10 cocktails were charged at £14 instead of £10. Pint of soda water £1.20. Prawn cocktail tasteless, lacking both prawns and sauce.cheesy mushrooms edible but nothing to write home about. Main course was 2 mixed grills. Sour tasting sausage , salty bit of gammon 7 chips approximately, half a tomato and a fried egg which was over cooked minute piece of steak was lovely and to top it all it was cold. Didn't complain at the time as my partner would have been horrified. Total bill £64.16 and the smallest mixed grill I have ever had. Dreadful experience and will never go to a beefeater again.

This Beefeater is conveniently located just off the M6. The welcome was warm, the place was clean and there was an extensive menu for all of the family. I was particularly impressed at the healthy eating options for children. Many restaurants may offer a 'kids menu' but it's usually theme and variations on the colour beige or offering chips with something fried. Hats off to beefeater for prioritising healthy eating and not pricing-up this choice. My only quibble was the speed of service, it was rather slow in what was a quiet restaurant. Aside from that, would strongly recommend.

Spacious chain restaurant. Good customer service. Good choice menu with gluten free options. Can get busy so advisable to book.