Border Gate Beefeater in Carlisle

My wife and I had breakfast. I noticed that the scrambled eggs were mouldy. Yes MOULDY. When I politely complained the young server replied" you won't b e eating anymore of them then" not any apology from anyone What a truly disgusting place to eat. I will be speaking to the environmental team to have it closed down. Premier Inn distance yourselves from this place

Had a really nice meal here. Mia my waitress was really friendly and service was great.

Food was decent, service was better. Big shoutout to Mia, great service and super friendly!!

Really good service from Mia and good food but far too many items out of stock.

Another great meal! Lovely to see Gracie again and so sweet that she remembered me from last week. She provides a wonderful service and quite clearly takes great pride in her job. Thank you ever so much Gracie and hope to see you again next week, on my way home! Karen 😊

Had a meal and drinks for our daughters 18th Birthday, food was delicious and staff were amazing, Gracie especially stood out as exceptional, catering to all our requests with enthusiasm and a smile,

Good food nice place and very clean. Mia are waitress was helpful and friendly 10/10

Our server Mia was very polite, helpful and attentive, would definitely come again

Yorkshire Pudding was frozen. Had it returned, and they took everything else off the plate. It came back, and it was still frozen. Also had a hair in the coleslaw.

Gracie is a good waitress attentive Food good

Amazing day out with Husband. Food was exceptional and the service was even better, thank you Sian you were an fantastic.

We are staying at the Premier Inn and we were plesantly surprised at the excellent service with a smile from Lauren and really nice food.

Food and atmosphere ok. Service very good especially from Mia who was very prompt and polite.

Ate here tonight with a party of 5, food took an hour too come after ordering. When it did arrive there were items missing from 2 meals, and all the meat in a mixed grill was cold in another and the steak was mainly gristle. After staff were informed about this they did discount 2 meals. However as soon as we complained service became atrocious. They took plates etc away, we never got asked if anyone wanted deserts, were never informed about the bottomless drinks that we had been charged for, we were left waiting for over an hour for the bill. Overall a bit of a bad experience.

A great spot to stop off for some food. Not very far from the motorway and the service from staff was great.

Good meal. Stayed at Premier inn. Mia a most excellent member of staff. Thank you.

Waited 90 minutes for the food to be served. Understaffed kitchen. Not the staffs fault. Just badly run.

The food was served hot and tasty, the day we visited the staff was covering for the regular staff whom seem to be all off on the same day. But nevertheless they did a wonderful job serving us. The place is wheelchair accessible and there are disabled parking bays. Free for customer of beefeater.

Builders hotel with rubbish service and rubbish food not dog freundly unless you sit in the corner with the 20 old men another place gone right downhill

Food was good and Emily was great catering for allergens in our party.

Great service by Emily Thsnk uou

Fab food and excellent service. Emily and Gem are stars and work very hard. Nothing was too much trouble. Would definitely recommend

Had lunch there. Was very nice. Excellent service from a lovely young lady called Gracie. Very friendly and polite.

Good food, good service. Gracie was friendly and efficient

Good quality food very reasonable prices. Emily was very attentive. Will definitely be back.

Great service and good food- busy half term week and still accommodated our family. Thank you Mia our waitress for the evening. Thank you- we’ll be back

Great service by Ash and Emily today, thank you.

Emily was efficient and fabulous. Thank you for an amazing meal. Felt looked after

Excellent Crispy Calamari followed by sirloin steak! Great value. Efficient friendly service by Mia.

Mia was extremely helpful and the service was exceptional

Great food and very friendly service from Emily, thanks!

Ate here tonight with my family, we all had steak, even our youngest had a kids steak, all were cooked to absolute perfection! The food was only topped by the service, we had Jade looking after us and she was a complete delight, attentive, personable and just very friendly, an absolute credit to the place, between her service and the quality of the food we will definitely be back and 100% recommend Thank you Beefeater and of course Jade 🙂

Was ok 👌 good was good but pricey for wat it was

Feel sorry for the girl serving us she has done her best but the food was cold and had to be sent back my meal was missing the sauce my friend meal was not cooked properly and smelled funny And on top of this the party next to us dinning were pissed and shouting and falling over OMG We were a party of 13 (young to old )and its spoiled the hole night out Plus it’s over priced of what you get Will not !!!!come again Will be contacting higher management about this in due course .

Food was very tasty and the service provided by my waitress Mia was fantastic. From the moment i was seated, she was warm, attentive, and helpful. I would definitely come back again

I have eaten here before both times great food and service got to say that Mia my sever is a fantastic asset to your company thank you

Went for your premiere inn breaky, good bit of food for £10.20. Much the same as the other locations.

Food was delicious , steak was cooked to perfection. Emily looked after us as she always does with a smile and professionalism.

Absolutely recommend. Been here a few times and every time staff are attentive. Never had an issue with waiting for food or drink orders to be taken or delivered. If you visit Adam is an absolute legend!

Good food,lovely friendly server Emily, would definitely recommend and return for future visits.

Great service great staff Mia was very professional

Everything was out of stock and the food was really bad, used to be good here. Kids pizza was disgusting.

Food was nice, and lovely waitress with purple hair, can’t remember name😂

Brilliant service by gem/jem and lovely food as always

Cheap decent quality food and great staff, very cool ! They brought a cake out for my girlfriends grandma's birthday!

Had a wonderful experience! Lovely food and atmosphere and very accommodating to my elderly great grandma and autistic nephew. Staff were stellar and extremely helpful especially Gem. Thank you!

Great service and food even though we turned up late at night just before they closed the kitchen

Evening meal rubbish Breakfast OK

Went for xmas lunch with about 30 people. Food loverly but cold plate cold. Not enough staff to deal with big groups. 😕

Food was much better than normal for a Beefeater. It was a really busy night, but the staff were excellent especially our server, Emily, who was so efficient. Would definitely stop there again on journey our to/from Scotland

Mia was our most excellent server. Smiley, efficient, pitched everything just right.

We had great service with a smile. Mia was excellent. Friendly and tried just the right amount to persuade us to have a pud! The rest of the team good too.

We had breakfast at the Border Gate Beefeater on Sunday 15th December, staff are very friendly and extremely helpful, nothing is too much trouble, nice selection of food on offer, and they will assist on items being cooked to your way, some of the servery area can get a bit messy, but this is customers behaviour and not the restaurant fault, if something is spilt then tell a staff member and they will attend to it, all in all a very nice breakfast at a good price

If anyone is looking for something to eat give this place a miss .was waiting one hour 40 mins on food and it come out cold . Small portions and overtime priced .( Never will be back).

Extremely poor meal here today. Items missing from kids starters. Kids mains came different to what was ordered. Adult mains inedible, meat terrible and veg stone cold. Christ knows who was cooking in there today. Took 2 hours from entering, to receiving the main course. Confirmed to us that Beefeaters and suchlike are to be avoided.

Great place to dine in as family and special mention to server Sian for going above and beyond. A real credit to your company.Thank you! A⭐️⭐️⭐️⭐️⭐️

Lovely food ,waitress Mia a credit to the establishment ,polite ,friendly.

Great food bad price I ordered a meal for my whole family of 5 came up to £122 crazy. Otherwise food was amazing staff was amazing kept on asking if anything was wrong. And they gave us a discount next time we came back since we ordered such an expensive meal.

Had a great dinner, the service was excellent, thank you Nadine for your service and hospitality, it's a pity there's not more like you!

Not good dinner not worth the money and breakfast was even worse we paid good money for a load of rubbish after we left had to go and get food else where The only good thing was the manager and the young girl serving on the bar

Such a lovely atmosphere and a lovely evening. Emily our server was so attentive and on the ball when we needed anything. She had done a double shift and still provided excellent customer service to us. Her Manager i believe her name was Gem was just as courteous and caring.i don't find these places easy to eat in so the fact that I came out of there buzzing is a reflection on the level of quality service we received. Thankyou so much for a lovely evening we will definitely return for our next episode 😊 ❤

Having eaten here on a regular basis for about 10 years last night was the final straw. Pre booked our table, arrived 5 minutes early, left standing at the desk for over 10 minutes before anyone even acknowledged us. On being seated (by a rather abrasive senior member of staff who clearly didn't want to be there) we were asked what we wanted to drink, (stupidly in hindsight) we said we needed to look at the wine menu - 20 minutes later a charming young lady came to take our order and also took our drinks order (she let slip that the senior member of staff who had seated us had gone for a break and left the place in chaos!) Came back 5 minutes later as two of the dishes were no longer available. Pinot Grigio ordered (one we knew) was not the one delivered - they sent the new more expensive one (not a problem as it turned out but disingenuous not to mention it until AFTER it had been opened and therefore we had to accept it. Starters came within 20 minutes and were fine, if rather lacklustre nachos on this occasion) - people next to us had to send both of their steaks back as they were basically raw and they wanted well done!! After 55 minute wait our mains arrived - my Cobb salad was superb but my husband's medium-rare steak was burnt to a crisp - we mentioned it to the server (who said "shall I take it away and get it cooked some more!!) but couldn't wait another hour for a replacement meal - in the meantime the people the other side had their main courses delivered BEFORE their starters had arrived - taken away and another 20 minute wait for their starters! One of our servers was an absolute star but clearly trying to do everything with minimal help from a fairly useless senior member of staff and I'm guessing someone fairly new who had little idea of what to do. So sad that what has always been a good place for a quick, good meal has ended like this - clearly through lack of staff and poor leadership from the top

Regular customers, never let down. You must train your people well, always pleasant and efficient.

You can choose between a continental or cooked breakfast. Food is fresh and well prepared. Staff are friendly and helpful. Good atmosphere. 👍

Fish and chips not for me gammon steak good breakfast menu good

Service was grate food was lovey little blonde lass who served us needs a paye rise kept us happy. We will be back

Good food and friendly staff however there was an undue delay in the food waiting time.

Visited for an evening meal today (04/10/24), we visit every 3-4 months, and it's always okay. You get what you pay for, which is fine. Today the meal was very good, much improved from our last visit and also very good compared to other city centre locations. The service by Sian was also amazing. She was very attentive, checked with any extras, and the dreaded allergies that have to be checked and re-checked. Sian was also the same with other tables, consistently good, and definitely made our experience improved. Good food, nice drinks, environment was also good, I think we will be back sooner than usual.

It's a beefeater! Food good Portions good Staff good Service attentive And- the site has CHAdeMO car charger- whooooo

Decent grub and good value, food arrived quickly

Had fillet steak, went down well and a good pint of Doombar

Could easily get 5 stars if they had enough staff on! All staff were overworked and fed up. They were all working very hard, but its easy to see that they're undervalued and underpaid. A full restaurant withs lots of people waiting! Service and quality suffered because of this. The meal was ok, steak cooked to preferences. Took 45 mins for meal to come out. Would I recommend eating here? Only if you're really hungry!

Staff were very helpful and friendly and went out of their way to make the experience very comfortable. Food was excellent and fairly priced. Will be back soon.

Any beefeater I have been to has never let me down. The food is always amazing 😍 one of my favourite places to go with the kids

Very expensive Orders incorrect with no apologies Salad limp Long time waiting for courses

Out server was called Amelia and she was absolutely amazing. She was really polite and gave us great recommendations. Really speedy too !!

Went on a Bank Holiday so was expecting a slow service. I was wrong the young waitress Emma (5907) was running around serving everyone and was very polite and efficient nothing too much trouble. She deserves a bit pat on the back. It was my first visit and will definitely be returning.

As always, a fantastic meal, with excellent service. I recommend the border gate.

The food was nice for the price. Standard beefeater food. The service was a little weird. The hostess who led us was less than helpful, but the one at the bar was really nice!!!!

Kitchen was closed, waste of time..even when I called got an answer machine. Web site said there open. Crap service shame on whitbread management for not being organised.

Sadly today a busy eateriewas manned by a very hard working young lady with no support.,People walked out and others went outside . Eventually some staff turned up but the damage was done.I knew our meals would be stacked up on the hot plate or under hot .I lights meaning the freshly cooked feel was lostI understand about rostering and footfall but why by the end of our meal did several staff show up.I suggest a full review of how you staff at weekends.

Very poor food, waited over an hour for food and even 20 minutes before they came to take the drinks order. Food was cold for half the table I assume they just cooked it all at once so some of it sat waiting. Expensive for what it was can get better value at loads of other places. Poor quality ingredients steak was more gristle than meat and chips like bullets. Would be one start but they did refund some of the meals to make up for it so good managers at least. Wouldn't return when there is so many better options elsewhere.

Food was very hit and miss, 2 of the deal meals were very poor. Steak was fatty and chips dry. For the price some portions were quite small. Can't fault the staff they were friendly in and professional dealing with the complaint and refunded the 2 meals. Not sure if we would return. Maybe off day for the chef.

We stayed at thie p.i. and ate at beefeater,border gate.food and service most excellent.served by a girl calledAshley,who was most attentive,and helpful.a real asset to the company !

The bar manage man is amazing making a warm family atmosphere every time we visit thank you always xxchel and stu x

Friendly staff at entrance .no waiting for table Drinks and food also served quickly

Emma . Great welcome back great to see you best waitress in town .

Arrived before noon to have a light lunch as the meals looked to be excellent value for the price. Plenty to choose from, even offer items from evening menu if prefer to have soup. No requirement to book a table in advance, which us always good. Partner has to be careful with certain food items, and the waitress produced the ingredients list for all meals prepared. We left after an hour and half as the venue was starting to get busy. Plenty of space to park and option to sit outside on sunny day. We will be visiting again in the near future as its so close to motorway junction if you are heading towards Scotland for a break.

Always great customer service, the food can be slow at busy times but that's to be expected, the staff are always friendly and happy to help.

Excellent and very friendly service from Emma. Good sized portions and tasty food too. A very busy restaurant and we did not have to wait too long for our food.

Stop off for dinner on our way to Troon for The Open, good food

Took my daughter for food and was very happy with the service they showed getting her colouring and bringing things that kids need ie more sauce 😆 food was very good would recommend to anyone with kids wanting a quiet place

Fast service with a smile , food was really nice

Lovely wee lunch, they have a gluten free menu, i got the burger, it came with a gluten free bun and chips, very very tasty! The waitress was lovely.

Food was amazing, Ashley was great and very polite, drink were fast service. Would recommend to anyone to who is wanting a good time and lovely food.

Pretty poor, most meals missing at least 1 thing. The kids nachos were just tortilla chips and tomatoes and the veg and dips were just dried up cucumber. The fillet steak had a really strong carbon taste with half a dozen chips. Overall pretty poor and the place feels dirty.

We have been to Beefeaters before and had a good experience, but this location let the team down. They were really rather quiet on a Saturday evening, but service was still slow. Everywhere was clean and tidy. This being said, my wine glass looked clean but smelt like it had been wiped with a damp tea towl and spoilt my enjoyment. Food was served about 45 minutes after being seated but came out cold. My husband ate his cold as he was very hungry, but I wanted mine hot. When I asked if my cold meal could be warmed up, they brought out a fresh serving, still not perticually hot. We were not checked on apart from a passing. "Is that better?" As the waitress walked past and all in all, we left disappointed.

Staff were the most friendly I've ever experienced in a restaurant

Great food, friendly staff, reasonable prices.

We had to queue for ages to get our food only to find almost everything had gone, another long wait to for all the dishesxto be replenished. We weren't sure if it was slow, or shortage of staff