Booths in West Lancashire

Why doe's Booths fresh breads look so lovely and always smell and taste like cardboard I should really go to a proper bakery I guess

Poor, had a cheese and onion Toastie. There was no cheese. The whole cafe is totally disorganised. Takes 25 mins to get a coffee. Chaos.

Update to my review of 11th April, I'm delighted to say that following an appeal to the car parking company that issued the ticket they have refunded me the 60 pounds. I was able to send them receipts to prove I was shopping the whole time, fair play!

WATCH OUT _ CAR PARKING FINES APPLY. I went shopping with a friend. We had a great experience with shopping, lunch and coffee breaks (we're quite elderly so need regular breaks) and we spent quite a bit of money. Sadly, the experience was ruined because we got a parking fine. We stayed 30 mins over the allowed 3 hours and got a fine for 60.00. It has put us off going again. I understand that Booths do not want people spending all day there without spending any money but if they want to make this a destination venue, they should perhaps allow longer for those who can produce receipts. How about, 3 hours free or unlimted parking if you spend over 25.00? Would something like that work?

Got afternoon tea for 4 from cafeteria to take out not impressed not good value for money at £40. Love to shop here sorry won’t be ordering afternoon tea here again.

Sat in Booths cafe in Burscough and can't believe how dirty it is. Considering its only half full of customers, every other table has dirty trays and dishes on them. There are used serviettes scattered all over the floor. I had to move several dirty dishes from a table just to sit down with a member of staff just watching me do it, and then walking away without attempting to clear anything away. I thought Booths was supposed to be up market!! Disgraceful. Oh and ordered our drinks 20 mins ago and still waiting for them!

Afternoon tea was delicious we enjoyed the lovely variety of sandwiches and cakes served efficiently and was good value thank you

Having visited my mother in the care home opposite my brother and I decided to have a bite to eat in Booths cafe. Chose the soup and asked for a sandwich each to be direct to the chiller cabinet for the sandwiches. Cheese and pickle was my choice... 1 slice of bread and I couldn't find the pickle... very poor quality with dry crust. Expected to be served with a plated sandwich. Saw no evidence of hot food (beside the soup.. which was good). Won't be eating here again. For a supermarket cafe in a Booths store it was very disappointing.

I met up with a friend to shop and have lunch, then visited other shops in the retail park. I ended up staying for 3 hours 19 minutes, and now have a £60 fine for overstaying by 19 minutes, so keep an eye on the time.

Called in today on our way home from Southport among our shopping was a reduced loaf of bread I was having trouble scanning the barcode, a lady came over and said do you need any help?, I said I'm struggling scanning this bread she said oh IL override your age thing for our beer then walked off talking to another assistant, well thank you for not helping I managed to tap the barcode in myself eventually, if staff are doing that job they should be more helpful and pleasant

Used the cafe I have to say this is well organized and feel safe, you need to enter with Mask and supply contact. Then you will be allocated seating, if in couples one of you can go up to counter to order your food not a problem. Only thing was and not a fault of staff the older generation don’t accept seating and start swapping I noticed this whilst sitting having my lunch. One woman was going to sit at a table that another couple have left that was not sanitized! I told she could not sit there, needless to say she did not accept this. Staff are up against it. But it’s clean and spotless so enjoy your lunch or afternoon tea.

Had a very unnecessary problem whilst getting a trolley to enter the store,we shop at this store on a regular basis and previously never had a problem.We were as usual we were being given our trolley/trolleys,when we were told only one of us ,would be able to enter the store.Having explained that I was disabled and I needed assistance,he said he would speak with his manager,I actually thought he was the manager.We normally love shopping at this store,a great cafe,and lots of good fresh produce.So we are not going to let this bad experience change that.This review is for the store not the restaurant.

Called in for a coffee and a sandwich last week, service quick from polite and helpful staff, all good!

This is an excellent Booths. Very good restaurant with helpful friendly service and a place with a bit of history.

I was disappointed that I visited the store and whilst there wanted to try afternoon tea. You can’t have afternoon tea for 1 person, have to be with someone else. Seems strange that it can’t be served for 1 when each person would get the same slices of cake and sandwiches regardless. Was told could order the afternoon tea for 2 if wanted but would be charged for 2 people. I wasn’t that hungry or made of money! Maybe it is the store’s way to make more money but not consider fairness to customers.

Called in for lunch with my granddaughter last Friday, coincidentally it was 12 months to the day since our last visit! We had the afternoon tea as she loves the sandwiches and cakes. It was served quickly and was excellent, pleanty to eat and so much so that we took a lot of it away with us in boxes kindly provided by the staff! I would have given a five star score if they would have more full meals on the menu as do many of Booths other cafes. Please see what you can do Booths!

Great location o the outskirts of the town in a new complex that includes Aldi and other eateries. Car parking is fine, buy be aware of the roundabout. crazy numbers of cars around and older drivers...say no more...lol

Love the cakes at Booths. The chocolate log cake was welcomed by our daughter. Nice, tasty coffee. Polite staff. visit yet

The items I bought from the deli were unappetizing and over priced.Avoid the place...I relish tasty food!

Really great local produce and product supermarket. Really good meat, veg, bread, meals, cafe and lunch takeaway.

Lovely atmosphere and always clean, can be a little on the pricey side, but way way better than leading competitors.

It's a nice supermarket... going for the upmarket feel.... shame that the decaff coffee blend is weak and bland... even as a double espresso it's not a good choice

Very often pop into the shop but never been in the cafe .

Some very good daily offers always very clean and the smells as you walk in are lovely makes you hungry as soon as you open the door excellent quality food well presented and a fab restaurant, free paper free coffee what more do you want! Try it

Came here with my granddaughter last week for lunch, she loves their afternoon tea!

A top quality supermarket on a par with Waitrose & stocking many local Lancashire products. There is an excellent indoor restaurant, staff all very pleasant. Booths loyalty card gives a discount on their tasty afternoon tea for two. A bargain at £12.50 for two!!

When you shop at Booths and have a members card, you can get half price drinks. It’s really good value. No wonder the cafe is full

After waiting 15minutes to be served a coffee and toast I then walked around the whole cafe to try and find a high chair to find that the cafe only had two which were both being used. Luckily the lady using them let me use one for my unruly toddler otherwise I would have probably have had to leave.

A welcome chance to buy Cook meals not easily available in most areas. Also some lovely cakes. A small cafe with a range of meals and snacks.

Off to Spain on Tuesday for Xmas and New Year. Shopping to get traditional English supplies. Truckles of cheddar, Stilton, Lancashire and garstang blue, smoked bacon, Xmas cake. Mince tarts. One of our guests will be gluten intolerant. Wide range of stuffing mix, hob nobs and Jaffa cakes.

A good choice of fresh and prepared produce, always try here for something different, staff are friendly and helpful, plenty of car parking too.

Went today for lunch, no menus appear to do just pre packed sandwich’s. Long wait to be served to be told to go into store buy hot food and bring to cafe. As a concept not great in my opinion. So if you do that then get in queue for drink food would be cold. No napkins just a roll of blue tissue to tear pieces off. The place where sauces in satchels were was full of dust too. My tuna mayo sandwich was dry and not much tuna All in all very poor, I expected more.

What a lovely shop Booths in Burscough is, very open and airy, great produce, staff very friendly, a little bit pricey, but worth it. Very clean open walking area's to shop, straight through the tills, no delays.

I visit the cafe/restaurant on most Sunday afternoons, on more than a number of frustrating occasions after waiting in the queue Iv'e been told at the till (after waiting at least 10 mins in the said queue) that the oven has been switched off and no hot food is been served? today 18/11 I joined the queue at 3.05 PM and was told at the till that the oven had been switched off at 3 PM? considering that the cafe is supposed to be open until 4 PM on a Sunday (according to the web site) I find this frustrating because last week I arrived in the queue at 3.15 and after waiting I was served with hot food (happy days) can someone let me know what time I should arrive in the queue in the future please, preferably someone from management.

The thing with Booths is -its a little bit dearer that others -on a par with waitrose -but as i said you get what you pay for ! They stick other brands than the rest -more unusual foods and suppliers ! Champions of the local suppliers and foods -ive never been disapointed with my shop . My local is in Hesketh Bank-but call here on a Friday when I have more time . Much varied choice of things and always fresh ! Nice cafe too -make sure you get your booths card -free brew in the cafe -free paper of your choice on a Saturday! Don't see Tesco or add a giving you anything!!!

I visit the cafe every week when shopping and overall I enjoy my visits but there are perhaps a couple of improvements that could be made.

My husband and I paid a visit to Booths on 27/9/18 to have a bite to eat but unfortunately I could only order a coffee due to the fact that Booths do not provide for vegans except for soya milk which happens to sometimes curdle in coffee as it did in mine. I am not asking for a gourmet meal but I would really appreciate just a little something to nibble on from time to time. I really do think that being in 2018 you could be a bit more vegan friendly. Hence I left feeling hungry and thirsty due to my soya milk curdling in my coffee.

Booths cafe is great value for members. We stopped and had tea, latte and cakes today and with the members discount it was only £5.35. Coffee was large and hot, the tea was in a generous sized teapot for one and the cakes were very nice. Definitely worth being a member.

I have avoided writing this review because I don’t like criticising places I visit but after half a dozen is its to this cafe Icannot find a great deal to praise. It is wheelchair friendly and has easy access but after that we’ll it leaves a lot to be desired. The designer has filled it with furniture that would not be acceptable In any smart, modern cafe. Perhaps it would be termed “rustic”, I would suggest scruffy and cheap. The counter where you order has a strange system whereby the girl who takes the order passes the drinks order across to another girl who sometimes produces the drinks a while before or after the food arrives. There’s little room to rest the drinks, design again, and often there’s a shortage of cutlery. Tables are not cleared regularly so I presume staff are not deployed properly or there is a staff shortage, tables often need wiping too. Food is ok but nothing special but staff are usually pleasant. I can’t say as a group of friends we would want to visit Booths on a regular basis and I’m sorry to give such a negative report.

well stocked store . clean and tidy .

A very pleasant cafe serving light bites, snacks and good cakes. Next to the retail store, the cafe is popular and always quite busy.

Booths cafe has very good food,cakes and coffee.Ideal when you have been shopping.The staff are very helpful and go out of there way to make you welcome.Worth a visit.

I am a regular customer at Booths since it opened it's doors at Burscough, however I'm noticing many elderly people are using the cafe as a one stop shop service by obtaining a coffee at tills and sitting in for hours with one take out coffee whilst other customers buying food at the counter have no where to sit at, especially those with children. I'm all for chatting and catching up with friends over a coffee but some people are using and abusing the cafe seating at busy times. This deters customers and people purchasing food at the counter as no space is available due to the amount over 60's reading papers and getting free coffee. I feel Booths is good value with card holders and free coffee or tea with a purchase of counter food but some have cottoned on that, they can buy an item less than a pound and sit on cafe for an hour plus with a take out coffee! My wife and I noticed this on many occasions, we are not ageist as 50+ ourselves and enjoy Booths Cafe but feel your policy is being abused. Takeout coffee is what it's says, not transferring it to seating area in the cafe, you are definitely loosing sales in this area and we have seen people sitting with glass of free water whilst on wifi service. I feel their is a generation of meanies with a wad in the bank no less, they all can't be skint shopping at Booths!

Called in for a quick bite to eat last week, not a lot on offer except afternoon teas, toast and cakes, Booths need to provide a wider range of cooked meals as many of their other stores still do!

Everything seemed well presented although didn't like the idea of customers being able to walk completly around the bread stands. nothing was covered so germs from coughs, sneezes and touching seemed very easy.

While out shopping we decided to call and was pleasantly surprised how good the food was, the staff were very friendly and helpful. Will be certainly visiting again

This is a good quality Supermarket with coffee shop. Food and drink choices are excellent. Good range of Booths only products. Coffee is good but no special diet foods in this part of the shop. Well worth a visit.

Had a walk round store and found everything expensive with very short sell by dates.

Love Booths. Fabulous products and really helpful staff. I don’t live in the North but visit family regularly and the trip wouldn’t be complete without a trip to Booths.

Always good quality coffee,served hot. Sandwiches also very good.In my experience top five for coffee in Southport area.

I’ve visited 3 times now and never managed to eat because they’ve sold out of stuff by lunch time or haven’t had a delivery. Today there was a big queue, uncleared tables and no kids sandwiches for the little lunch boxes. You’d think being next to a supermarket it wouldn’t be much of an issue to sandwich a slice of ham between a bit of butter on a roll?! Turns out it’s completely unavailable. Coffee is ok but I wouldn’t waste a trip just for this.

Not my first visit here for Afternoon Tea, but took a friend for the first time today. Firstly, I have to say that its great value at £12.50 for 2. Most places that would get you a couple of coffees and a slice of cake!

well done and tasty. we usually have a drink after shopping and look forward to trying the various coffee drinks and cakes

I’ve not used Booths in Hesketh Bank since

This cafe could be much better. It is let down by very slow and disorganised service at the till, sadly this is the norm, not a one off. I get the impression that the Booths staff are not trained very well, it is total chaos at busy times on not much better at not so busy times. The food is ok, as is the selection, but doesn’t have the range of cooked food that some of their other branches have. The whole experience though is spoiled by the time it takes to get served, and then find a table that is cleared of used crockery. Booths, you are supposed to be a ‘quality’ retailer, need to improve.

Always a lovely experience in booths. The stores always immaculate and the food even off the hot counter is good.

Really good coffee. A good selection of cakes and sandwiches. Better than average supermarket cafe. Clean and spacious with chairs and sofas.

We went with friends, We didn't know what to expect. I was pleasantly surprised. A selection of sandwiches, egg mayonnaise, ham and tuna. Eight cakes, lemon drizzle, chocolate, flap jack and vanilla shortbread. Also a scone with butter, jam and clotted cream. Freshly ground coffee. Very pleasant surroundings. The staff very efficient and very helpful. Good value for money £15 for two or £12.50 with a Booths card.

Decor in line with vintage airfield canteen is really great. Recently cafe has extended its seating area due to popularity. Often go for soup and sandwich lunch. Soups are almost always excellent with a choice of vegetarian as well as meat. Super stock used to flavour soups. Reasonably priced. Great staff and service. Quality tea and coffee. Good range of cakes etc though these can be pricey. Highly recommend.

My daughter-in-law treated us both to Afternoon Tea as she had heard it was very nice. Neither of us were disappointed - it was lovely and very good value.In fact, we couldn't manage to eat the scones so the staff provided us with cardboard trays and bags to bring our doggy bags home for later! There was a selection of sandwiches, a large scone each with butter, jam and clotted cream and a nice selction of four small cakes each and a good pot of tea! It seemed very good value compared to other places. The staff were very pleasant and helpful to my daughter-in-law as to the egg content in the sandwiches as she is pregnant. We said we would definately go back.

A morning visit for Coffee and Toasted Tea cakes. We were served by a nice friendly young lady.

Booths is a very popular cafe. I love the teacakes and with a Booths card you can also get a free drink. Their tea is very good. The staff are friendly and helpful and there is also free wi-fi. It is a good place to meet friends and if you can get a seat facing the fields the view is good (can be a bit hot and bright on a sunny day though). The choice of sandwiches is not good for vegetarians. There is only a limited choice and it doesn't seem to ever change.

Only stopped for a drink and cake but plenty of tables available. We had a lovely view over the countryside and there were a few activities for the kids which was great. Coffee was good quality and a reasonable range of cakes available but would have been nice to have a greater choice and maybe sell cookies for the kids. Nice looking store with an extensive range of luxury items. Would stop again for a snack, cake or light lunch. Pleanty of parking is a bonus.

We visit booths Cafe quite often as the coffee is excellent..... sorry I can't say the same about their baking.Why is the pastry Always burnt, and then put into a bag to sweat, turning it into a slab of putty?

Why have Booths suddenly decided not to provide free news papers at the weekend when you spend a minimum of a tenner in the store?. It's obviously the stores decision but I would be lying if I said it was not something that attracted me in, as it were.

Really enjoyed the cafe - cup of tea for two and a Nutella muffin and a vanilla oatcake biscuit - great stuff. Nice view too. Lovely staff.

Called yesterday for a quick cuppa and sandwich. About 40% capacity and the rest of the tables were full of finished cups, plates etc.

I adore Booths stores and its brand's ethos. I cannot avoid a splurge to shop in store whenever I am near one despite ordering 95% of my food shopping online elsewhere. I wished I lived in walking distance of one and am admittedly envious of my dear friend who has the choice of two Booths she treats as local corner shops. Hesketh Bank and Burscough - with Preston further driving distance - the countryside is practically littered with them. So I am very confident shoppers and fellow store card holders ( not dissimilar to finders of Willy Wonka golden tickets) would agree the service, choice and quality are superb.

Called at 1-15pm, Que of about 10 people waiting to be served. When it was finally my turn, I discovered that the reason was utter chaos behind the counter. I actually mentioned it to the next lady inline who whole heartedly agreed. Differing or should it be "dithering" servers repeatedly asking what I wanted. No one seemed to be in control. Sort It Out Please. On the plus side, the cafe is bright and cheerful. The soup, chilli and chicken was excellant, worth the wait ! Will someone please take control and organise the staff ???

What a beautiful store. A good time of year to visit with all the Christmas products available. Everything you could possibly need is well laid out and there are several things "just that little bit different". Very nice coffee shop on site. Unfortunately could only buy few smaller items as only visiting during a weekend break so getting things back on plane was restrictive. Booths produce a beautiful hard back book with products, prices, recipes, meal ideas etc. Just a shame they don't deliver outside U K mainland - hamper very tempting! Might seem a strange thing to visit a food store on a weekend break but, believe me, this was a pleasure.

Visited after a lovely stroll around the store . Really friendly servers full of smiles , just had a coffee which was very nice . Nice little break to recharge the batteries. Will visit again

Perfect for a quick coffee and/or snack! Stopped by for a quick coffee and toast. Nice local history theme (Fleet Air Arm aerodrome), pleasant staff, sensible prices and generous portions. Chilled atmosphere is very relaxing.

After a quick shop it was time to enjoy a decaf coffee.

A really nice pleasant airy cafe

I've been a fairly regular visitor to this coffee shop since it opened about a year ago. It is pleasant enough, well designed, apart from the most uncomfortable leather seats I think I have ever sat in. Booths like to be thought of as a 'quality' grocery store. Unfortunately the quality doesn't spill into the coffee shop. The type of coffee used is not good at all, I've had to take quite a few cups back due to what I can only describe as a strange taste, whatever they clean out the machine with is not getting washed out properly. I get the feeling that the staff are badly trained on how to make a good cup of coffee. The service is often slow, mainly due to understaffing. I think Booths need to decide if they are running this place as a bit of a loss leader, (free coffee for cardholders) or as a serious coffee shop, I guess it's the former. For seriously good food and coffee there's a much better option just up the road called Merlins.

A nice airy cafe where you can always get a seat - easy to get in from the car park. Food and dink are both good, especially if you have a Booths card.

First visit to the store it is huge, after shopping we went for a coffee in the cafe. Really nice design , modern look with good seating , big and airy. The cappuccinos were fab and so was the green tea. Quick service.

We have visited their cafe's on quite a few occasions when shopping around the North West. We have both signed up for a 'Booths' card which had several benefits.

Especially with lashings of best butter - Great at any time of year & oh all those currents they're the best I've had. Next It'll be the afternoon tea with a glass of Prosecco!

I have been to a few Booths cafes and some have been reasonable such as the one at Hesketh Bank. However, having been to the Burscough one a few times now I wont bother again. Service is often poor with some of the staff gossiping and ignoring customers. Food on offer is less than inspiring. But what really annoys is the dire stuff they claim to be coffee. Scorched over frothed milk and weak tasteless coffee. An espresso was without crema and bitter as sin. An americano was served by filling the mug through the portafilter making an evil tasting brew. Come on Booths get the coffee staff trained properly....it could be so much better.

Unfortunately this recently opened branch of Booths does not have a café, yes there is an area where you can get drinks, snacks and cakes but no meals.