Bold Heath Garden Centre Restaurant in St. Helens

Hi yesterday we went to garden centre for lunch ordered our usual loaded omelette was told no mushrooms said that’s ok when it arrived it was the size of a fried egg at one time it half filled the plate when I asked a member of staff about this was told size reduction was management instructions but price remains the same. My daughter asked for the vegetarian curry half rice half chips but was told no deviation from menu could be given. Yet no mushrooms could be accepted re omelette very disappointed as we frequent cafe with family on a regular basis but will not be returning

Enjoyed enormously an afternoon tea at this very pleasant and popular restaurant. There is nothing to fault! Soft fresh sandwiches and scones with jam and cream to die for!!! We brought home the cakes to eat this evening!!! Pots of tea are plentiful. Staff do a very good job and very friendly. Glad I was able to thank the lovely lady who had made sandwich Staff are excellent. There to helpful. So all round thanks to everyone

Great service and good food, I visited this week along with my dog for lunch. Bit disappointing that we missed breakfast by half an hour but what I did have was really tasty and the food came very quick.

Atrocious service. Inhelpful and dismissive. Saw a garden ornament that was absent when I returned to buy it. Asked two separate staff about ordering it. One said they were busy, the other said that if it wasn’t there then it was sold. Couldn’t order it and turned away from me. Rude and dismissive. After much searching I found the brand in Newbold Garden centre where the staff were helpful and ordered a couple of items for me. I spent £300 today, money Bold heath would have had, if they had not been so dismissive of my partner and I. Guess where I won’t be going again? It costs nothing to be helpful.

Me & my husband booked an afternoon tea for my husbands birthday, I couldn't fault it, it was very fresh & the service was attentive, approached a couple of times , checking all was ok & if we'd like more drinks. Will definitely be going back, on my next special occasion. Well done

You clearly have a problem with your restaurant staff, called in to do some shopping and decided to have a breakfast with my wife, my wife decided to order eggs Benedict coffee tea and toast, she was very suprised when she was told that we don't have the ingredients to make eggs Benedict, she then ordered a full breakfast instead, what arrived was undercooked bacon, burnt warmed sausages, iced hash browns, cold beans together with anaemic looking mushrooms and rubber eggs, the attitude of your staff to your customers is appalling, I have taken the time to read other reviews made by other customers which is telling you the same thing, I am not the type of person who makes complaints for the sake of it, but you clearly have a problem, it's your choice whether or not to deal with it.

The 1 star was for the coffee,We had a sandwich on cheap nasty bread soggy chips and a teaspoon of coleslaw felt cheated.

Way over priced for the most basic food . The quiche was not edible It was the wettest soggy quiche I ever saw I cut it open and that was enough I had to send it straight back then some rude staff said what was wrong said it was soggy and I just wanted a refund not another meal it had put me off and basically refused to refund I nearly laughed and said no you will be giving me a refund for that and she proceeded to but how rude will never go in that cafe again it was my mothers birthday we had come to garden centre to buy some Plants of it had not been her birthday and would of demanded a full refund for everything but I didn’t because I didn’t want to upset my mother but instead I took my refund of nearly £8 for the worst quiche ever and thought I just won’t take my hundreds of pounds I spent at the garden centre ever again . Keep treating customers like this since lockdown you will not have a business to pull back from

I got to allot of garden center with my elderrly father and we often have other family members will us.. Ordered turkey sandwiches £6 with chips. When it came it was two slices of processed turkey.. how cheap.. I know garden centres are known for over priced food but Bents charge £7 its fresh sliced turkey.. and many others offer turkey... none has been like this. All.have fresh sliced turkey.. maybe that's why their restaurant is so empty near Christmas while everywhere else is busy and we got about 10 chips.. Sad to offer poor quality food.

My partner and I called in for breakfast. I ordered the gluten free breakfast option from the menu. The food arrived with both meals exactly the same apart from the gluten free toast. I asked which meal was the gf one, the server didn't know so took both back to the kitchen. Shortly afterwards a lady came to our table from the kitchen explaining they couldn't guarantee anything to be gluten free as she didn't have separate friers etc in the kitchen. I said but you advertise a gf option on the menu! She replied that they cannot guarantee gf and always come over to the table to explain that! She couldn't or wouldn't understand that you cannot advertise a gluten free option if there isn't one. Needless to say we requested a refund and left the premises.

Granted it was busy. However lots of tables left uncleared, made it like musical chairs . If you saw someone possibly going ....Staff bringing food to tables and leaving with an empty tray with the table right next to it full of plates etc.I saw tables served but left one lady without soup for 5 minutes . When if was finally taken to the table, others in her group were for finishing.There are lots of other garden centres in the area, it will be some time till I return

We always avoided Wyevale Bold Heath Widnes, as the cafe and general garden centre were not up to scratch.We called in this morning, had a nice breakfast, served to your table, much improved on the previous owners. Had a good look around, it was pleasant to stroll around and not to be stuck in a “ corridor “ like another Garden Centre up the road beginning with R, which is similar to visiting Ikea, once your in you can’t get out without doing the circuit. We purchased some plants, there are some good offers and lots to see in a nicely laid out garden centre.

It was a lovely Saturday lunch time and we decided to stop for a spot of lunch at the gardener's retreat inside the garden centre. As my mum was in a wheelchair we approached the counter only to find out that the menus are actually on the tables. However the staff member behind the counter was very accommodating and provided us with a menu to look at, my mum made her decision and I was a little stumped as I was given 4 different choices for soup. Having placed the order the service was swift and the food was good, the person who delivered the food seemed a little surprised that the main meal was not for me and that I was having the soup! On first appearance I thought they could have filled my soup bowl a little higher, however there was more than enough to satisfy. My only observation was that the person who was going around clearing tables had a face like a wet weekend and looked like they wished they were somewhere else.

We went to the garden centre as we had seen “Under New Management “ signs outside. The car park is a good size situated to the front and right side of the buildings.Nice entrance well lit and the “ Gardeners Retreat restaurant “ was just inside the front door.Nicely laid out with very nice staff. We were not very hungry so we ordered 2 soups. It was £4.95p each for a very small square bowl and small piece of bread. My chicken soup was tasty with very few bits of chicken in it but was the consistency of waterOne good thing we were kept entertained by a baby robin on a nearby table a few yards away in the outside part.

Had a lovely meal here. Plenty of it and absolutely delicious. Lovely centre and lots of choice. A good Maidenheads too, with lots of livestock. Will certainly be going back.

Took mum for afternoon tea today the staff were very friendly and helpful. The facilities are great and the food was delicious. The food was served promptly on a silver cake stand - the bread for the sandwiches was soft and tasty along with the filling. We had 50% veggie 50% non-veggie sandwiches . The cakes were rich and scrummy and the coffee was fab with free refills! Whats not to like !! Would recommend.

We booked this a couple of months ago and it was a great event, run really well. The staff could not do enough for us, refilled our drinks, extra toast,santa stayed for any extra photos that we wanted. Snowman biscuits for the kids to decorate and a present from santa, we were made to feel welcome and nothing was too much for them to sort out. I would book again for next year. Most of all the kids enjoyed it

Dont recommend this winter drink. Not a festive drink and not a pleasant experience. It is just a normal cappuccino with salted popcorn sprinkled on top. Definitely not worth the extra money. When the popcorn softens it sinks to the bottom of the cup as a soggy mess. Disappointed, especially as the till receipt states snow peaked mallow. All I can say is YUCK”.

Let me say up front that we have used this cafe before and been reasonably pleased. We find the garden centre to be fine.We arrived at approx. 1.15pm and decided to enjoy a Festive afternoon tea but noticed it was only available from 2.00pm so went to shop first.We returned to queue at 2.00pm.After a considerable time approx 15 mins we ordered from the one young member of staff who seemed responsible for orders,hot drinks etc for a Festive afternoon tea. We where informed that we would have had to book so it was not available. This had not been mentioned on the menu or in the restaurant. We were initially informed that we could order the normal afternoon tea and we agreed. A lady then appeared from the kitchen to inform her colleague and ourselves that she did not have the items available to give us an afternoon tea. This info had not been passed to the staff at the cash till. We felt sorry for the young lady at the counter but disappointed at the poor service of her colleagues. The terms surrounding the menu had not been made clear and we felt as customers that we had experienced a restaurant that was poorly managed and had a disregard for its customers as no apology of any kind was given.

Ordered two cinnamon scones which were rock hard. After being assured they had been baked this morning we had them replace. We waited 5 minutes for our replacements, just about right for them to be warmed up in the microwave, which they were, and not much more appetising.

Wow. Visited with my sister yesterday. only wanted 2 scones and 2 coffees. Waited 15 minutes to complete order. service is so slow. Staff wont suffer from stress. No scones on view, Ellie went to find some but whole process of scones, coffees was dreadfully slow. Then milk ran out and had to be relpaced. How would they cope with a big queue. Not the first time this has happened to us so not a one off occurence. Never more than one member of staff serving. Need to get their act together!!!!

Called in Wyevale for lunch today I ordered 1 lemon drink and a coffee also 2 cheese and ham rarebit panninies and was told there was no panties so toasted bread was offered. When they arrived with a side salad of 1 cherry tomato and a spoonful of lettuce and a spoonful of coleslaw I couldn’t believe my eyes the portions were unbelievable but as I looked at the lettuce it wasn’t fresh and looked days old as it was so discoloured I wouldn’t eat it. I returned the salad which the assistant said nothing as I told I wouldn’t eat there again. Really off putting experience at the cost of £17 +. To top it off the delivery man blocked us in and we couldn’t leave for 10 mins until he moved his van.

We visited during the week so didn’t expect to wait 50 minutes for a 2 panini’s that we’re sub standard. When arriving we waited in a queue of 2 people together how we’re asking the girl at the till what soups they had who then replied it says at the front, which I thought was quite unhelpful. When it was out turn to be served by this young girl, I asked what panini’s they do, she pointed at a menu on the counter as she couldn’t be bothered saying it. There was free Luke warm stale water if you want it, we didn’t.

Whilst out shopping for aquatic products for our pond and decided to try their cafe as it was almost lunchtime

What a wonderful welcome lovely smiling face .the lady who served me even made a big effort to find me a gluten free scone and clotted cream which was lovely as usual very clean .thank you will be back

Got a voucher for afternoon tea for £10, dear me don’t bother unless you enjoy slightly stale finger sandwiches that look like a toddler has made them, fruit scones that could double as a stale door stop and two teeny sad macarons, a single strawberry and one tiny cake.

Arrived here to a free glass of Prosecco, meal was booked for 2.15, table was ready for us so sat down right away, waited about 10 minutes when starter was brought, lovely tomato soup and croutons which were delicious, roast dinners were served which had to go back as they were cold, they were returned to us individually and so hot we couldn't eat them til they cooled down, profiteroles for dessert which were nice, won't be rushing back

As a garden centre it is a good visit, but they should demolish the cafe. Part of our order was lasagne which turned out to be a dish of burned plastic (think the microwave got stuck). Will not use the cafe again.

After receiving a voucher for afternoon tea for Christmas decided to go today for afternoon tea. This is not served until 2.30. I gave over the voucher which was for £14.00 and both my husband and I asked for coffee, I asked for a latte and despite the afternoon tea being on offer for only £10.00 was told that was an extra 50p. We sat down only for a few minutes later to be asked what we wanted instead of the scones, I said we need scones for afternoon tea, sorry none left was the reply. We had asked for the afternoon tea at just after three. I said in that case I am not having the afternoon tea I would like my voucher back and will pay for the coffee. After the waitress went and got a superior we did get the voucher back and were told we would have to pay for the coffee. When my husband went up to pay for the coffee,he had to ask for the money we had already paid to be taken off the bill. The coffee is extremely strong and I was unable to drink it but I didn't feel able to create another scene. I would not recommend anyone to go for afternoon tea unless there for 2.30 and please don't have the coffee unless you like it really strong.

Went for coffee today I must say it was freezing cold .girl who served us was so miserable .asked for glutin free even with gf next to it not free from containments so why put gf next to it.we will go and do our shopping somewhere else where they can give me a snack with my drink .

Would not recommend having anythin more than a cold or hot drink in the cafe here.

The food is expensive and you definitely don't get your monies worth.

Visited here recently with a group of friends and we could not fault one thing. Seated promptly even though we hadn't booked, served straight away by a friendly waitress. Food was lovely and we didn't have to wait long between courses, and we loved the...

Had a pleasant afternoon tea with a friend. The tea was hot ( and refillable) the sandwiches were very fresh,...

Desayunábamos con el Conejito de Pascua en negrita Centro Heath Wyevale y fue un excelente regalo para mi nieta. Había una hoja de actividad para mantener su atención en la mesa, seguido de un desayuno encantador, y una bolsa de huevos de mini. Esto fue...

Seamos justos. Este es un jardín, un restaurante. Es un lugar para tomar un café o un aperitivo, tal vez un almuerzo ligero, cuando caza alrededor para requisitos de jardinería. Como cafés centro jardín, este estaba bien. La mayoría de aperitivos y comidas en los...

El único centro en la zona de jardín que tenía la planta que yo quería.

I must say that i have been coming here for some time now , and i always find the manager so lovely and very helpful , but i must say today the spirit of christmas was a little bit missing , the lighting needs to be better and a more of a welcoming set out .I would love to see more special offers in the cafe,with homemade food , it would really make such a difference.its is sad really because this is such a lovely place but the manager needs more support .The right staff need to be employed , who show you that they really care and they should sort out the eating area so it feels warm and welcoming , i always feel sad making these comments ,because just with a little tender loving care this could really be a place where i would love to make it my local place to bring all my friends , but at the moment i am afraid i would go else where . But what i can say is the manager is a true gentleman , and always has time for a chat

Lo único que puedo decir es que estaba mal estaba caliente.

Awful. Worse afternoon tea and service. No plates were given with our food we had to ask for them only to b told u have to get your own plates and cutlery. Told to order our drinks at the counter after we had food but only 1 girl on there and a queue. Eventually got our drinks after asking a 2nd time but had already finished sandwiches. Tiniest macaroons and vanilla slice ( 3cms long) but worse of all the scones!! Hard,dry and would break your toes if dropped! Complained and 6 more given to us , this time warmed t but none of the 6 of us ate them.. warming them didn't make them taste fresher!! Wyevale need to take a trip to High Legh Garden centre or Friars and observe their afternoon teas and learn from them. Please do not waste any amount of money on afternoon tea here. The young girl on the drinks was pleasant enough but the waitress who brought us our food needs training on customer service, even a smile would be nice. We complained to a "manager" who said he would pass our complaint on, let's hope he does! We also suggested he reads the reviews.

A lovely nursery completely spoilt by the quality of the restaurant. Service is incredibly slow if you are second or third in the queue. Server never smiled once and it was obvious she was miserable with her job. You'd think this catering concern would realize they are doing something wrong as there is never anyone in the restaurant! Visit the nursery by all means - forget the restaurant!

Spent the afternoon at this garden centre having booked a Groupon deal afternoon tea.After buying the deal, I then read the reviews, and wish I'd read them prior to buying, as they were all correct.I actually rang in the morning to say we would be going on a Groupon deal, although it said on the paperwork that wasn't necessary.On arrival, the very spacious restaurant was completely empty, and the two members of staff were sitting at a table, totally disinterested in who was actually coming in.There were just two ladies sat in the outside area having afternoon tea.As I had rang earlier the afternoon tea was ready, and was brought to the table, minus cutlery and napkins, and I had to go back inside to collect these.It looked quite nice on the stand, but strange combination of sandwich fillings.Hard cheese & cucumber (really does not go together). The ham & tomato okay, but served on white bread, so not acceptable to us. We weren't asked which bread we would prefer.I had to ask for hot water for the tea, and it came in the tiniest pot imaginable.Scones were okay but certainly not fresh baked, (most definitely shop bought a few days earlier), made edible via the small pot of strawberry jam and carton of clotted cream.Selection of tiny cakes on the top tier okay.Overall we enjoyed what we ate, but like an earlier reviewer remarked. It was only worth the offer price, and certainly nowhere near worth the supposed full price of £10/head.The two members of staff were totally disinterested , and spent the whole time we were there sitting at a table in the empty cafe.I go to various garden centres throughout North Wales / Cheshire areas with friends every week, and we have never ever seen any empty cafes. It's usually quite the opposite, with barely any available tables.Most of the reviews are negative, and it does make me wonder if the management of Wyvale ever read them.Most garden centres generate a large amount of income from a busy cafe serving at least some home made food. A delicious homemade soup & roll, tasty fresh sandwiches with varying fillings etc.Not sure where they are going wrong, but they quite obviously are.This is a large garden centre with adequate parking. 2 minutes from major motorway, and half way between two major towns.Come on Wyvale. Send a couple of your managers in as mystery diners, and judge for yourself.First job would be to employ staff who at least look as though they're interested.Then re-hash the menu.That way you might just make it into a money spinner, such a shameNeedless to say we won't be returning unless we hear differently.

Husband had a nice cheese and ham toastie with some very average deep fried frozen chips. My jacket potato was cold and the beans slopped into the side salad. Cucumber looks weird, think it's been frozen in the fridge. Staff replaced the whole dish, this time the jacket pot was thermo nuclear. Just a little bit average all round. X

If your after a cheap average drink, sandwich and scone, then This for you.Contents for 2:Ham & tomato finger sandwichesCheese & cucumber sandwiches2 mini cream slices2 mini chocolate slices3 macaroons2 scones with jars of jam & tub of clotted creamPositives:You don't need to pre bookAvailable before 12 and after 2 (not in between)Unlimited tea or coffee. Negatives:Bread dry Macaroons had jam in them Seating very canteen like

I capitalised on an offer for Afternoon Tea for four here and was not disappointed. I was rather hesitant about going to a garden centre for afternoon tea, and our arrival to the canteen like restaurant did nothing to allay my concerns. There were a couple of tables outside which would have suited us better, but with the chill in the air and a toddler to consider we took a table indoors.The service was slow. Not much can be said about it otherwise. I placed my order then waited about half an hour for some sandwiches and cakes (which probably didn't need preparing). I can only assume that since the 3 people after me ordered the same thing they wanted to do them all at once.When the food came it was quite enjoyable. We had 3 finger sandwiches each, a scone each with plenty of jam and cream and a selection of mini desserts. We had unlimited tea/coffee to keep us going and the staff were very friendly (albeit slow in getting things to us).I'd perhaps go again for the same offer, but would be reluctant to pay full price for the service/food I received.

I have had the same 'breakfast experience' at two locations now Bold Heath being the 2nd one this April leaving me rather under whelmed on each occasion - and hungry. Time for owners of this catering arm chain to have a rethink for times have moved on and so have choices of hot breakfast goods in UK. My vegetarian ones were greasy, lacklustre, of low grade ingredients including the bread (an-add on side order) and rather meagre portion sized. Eggs were not free range either. I would rather pay a little more and receive better quality ingredients. Nowadays even supermarket own brands come in a wide array of cheap high protein meat alternatives I know as my freezer is full of them. A Wyevale option consists of removing the higher cost meat options,inserting coin sized deep fried bubble n squeak instead (yuk) then charging just slightly less than the what the carnivores get. Meat eaters in my party were not really frothing or blessed with empathy when asked how their meals were for those of you readers tutting about fussy veggies.The upside here were the two engaging female staff members - on till/ food server (at Bold Heath )who were lovely and chatty and the hot coffee/choc drinks we had were large hot and notably delish'. I advised staff of my concerns and they smiled and nodded so let us pray their supervisors listen. Finally plastic indoor plants in a garden centre cafe? Who propagated that idea?

It was just like pulling teeth trying to get through to them what I wanted, wasn't a difficult request......or it shouldn't have been ! And if looks could speak from the kitchen staff !The alternative wasn't much better, wouldn't recommend, will not return.

Called recently for a lunch time snack with a relative. We were given 3 lots of inaccurate information about what was and wasn't available, by the vacant girl behind the till. We ordered a portion of chips as we were informed that our sandwiches only came with salad. These were left uneaten as our sandwiches arrived only with crisp. Food was expensive for what we had. Wouldn't eat here again. It s no wonder that the garden centre up the road is thriving and this place is always quite empty.meant to score this place poor, but I accidentally pressed average and couldn't alter it.

Unsure about breakfast we were told of the offer (BOGOF) on breakfasts. That excellent customer service was the best part of the visit.The food on the other hand was quite average. Why do these places insist on deep frying food items that need more care.We would go back if in the area but not for breakfast.

Started a fine 8 mile circular walk with 15 others on a Tuesday. Took in Mersey Valley Golf Club, Clock Face Country Park, The Dream, Rivendel, Everglades and return. Allowed to park at 10.00 am and arranged a good afternoon tea. Well done folks.

We've been sat here for half an hour now and no sign of any food. They seem to have 3 staff members that work slower the busier it gets.The choice on the "menu" is pathetic. There are 5 items. Even KFC have more than that and they only do chicken.Due to the lack of staff, tables still have leftover food and dirty dishes on them.Just don't bother. There's a Chinese across the road and proper food place next door.

Love the garden centre here. However the cafe area is a let down. Had bacon, brie and cranberry panini and it tasted similar to a jam sandwich with very little ham and cheese and a lot of sauce, the drinks was served cold and the hot chocolate had whipped cream down the cup which was very messy. It was very over priced for 2 hot drinks and panini was 16 pound. Definately not worth the price!

We have not visited this cafe / restaurant for sometime, due to unreported problems in the past. This morning we decided to call in, on entry to the premises a board advertised a breakfast offer, on entry to the cafe another board advertised the breakfast options. We queued up for sometime, the assistants were busy attending to groups of children, on xmas dressed tables. There was a good display of freshly cooked breakfast food on display on the counter warming unit. We were eventually served and informed that they were only serving the Santa breakfast, we could only have a toasted tea cake or similar. Wouldn't it have been customer friendly to have put a notice up on entry, stating only Santa breakfasts were being served. The cafe was approximately occupied by around a quarter of its capacity. There was mountains of breakfast food on the counter warmer, why can't they spend about sixty second putting it on a plate for other customers ? . There was plenty of empty table in the rest of the cafe. Because we had waited so long to be served, we opted on the spur of the moment to have the toasted tea cakes and tea. Big mistake, it cost over £8, we could have obtained two cooked English breakfasts and two pots of tea, for approx £1 more at Norcotts, Rivendell just down the road. By the way we have no objection to Santa breakfast's and looking after children we have five grandchildren.

Visited the restaurant today (2nd October) with a friend, for afternoon tea. Neither of us had eaten there before and as such, we had no particular expectations. However, we were a tad puzzled by the fact that when we arrived, there was only one other customer there - usually Garden Centre cafes are bursting at the seams, especially when they are running a 'Two for One' offer...To say the staff were unwelcoming is an understatement. There were only a couple in evidence and both had a 'couldn't care less' attitude. My friend placed our order at the counter and presented her discount voucher to be told '"That offer expired last week". She patiently pointed out that the expiry date was in fact, the end of November and the voucher could be used multiple times, whereupon the young man shrugged his shoulders and replied that he didn't know anything about the current offer. He conferred with the other member of staff - a young lady - who also shrugged her shoulders, seemingly mystified, but eventually found a way around the problem and processed the order. No apology, mind.When our food arrived, we were underwhelmed to say the least. There were two small rolls each - one ham, one egg, the latter being far too squishy (for want of a better term!) and completely tasteless. Had I been blindfolded, I wouldn't even have recognised it as egg, it was so bland. The scone was as dry as dust, saved only by the delicious Tiptree jam and clotted cream and the square of lemon sponge looked and tasted very synthetic - certainly not home-made! Fortunately one cannot really go wrong with a pot of tea (!) and I have to report that this was lovely!All in all though, our visit was very disappointing and I can understand why the place was empty... This restaurant really needs to 'up its game' if it is to compete with other local Garden Centre cafes.

It's not often that a garden centre goes to the trouble of offering such a lovely selection of cakes to choose from. I chose Raspberry and lavender, gorgeous. Apparently the Carrot cake was good as my companion ate his very quickly!Looking around I realised that you could have a three tier cake stand... next time!

The cake table here always looks good, but not tried them so can't comment further. The hot food menu is very limited here. There ae jackets and some sandwiches and then a few hot meals on the specials board, one of which is usually veggie. However being a specials board there is a chance that they have ran out, which happens a lot. On the last couple of visits I've ended up with a cheese toastie, which has been hit and miss with varying amounts of filling.

Took advantage of the Amazon tea for two - £9.00. Sat outside in the sunshine and had a relaxed and very enjoyable afternoon. Yes - we had sandwiches rather than the rolls as advertised but there is a rider on the voucher about substitution and the sandwiches were very generously filled as can be seen from the photo. My husband doesn't drink tea or coffee but they made him hot chocolate instead and didn't charge extra for it. The staff work very hard in this little garden centre cafe and we often pop in for lunch and have never been disappointed by the service or the quality of the food.

For such a great garden centre this cafe lets it down, very disappointed, we waited 30 minutes for two toasties and two portions of chips! Not impressed at all, won't be going here again!! This was the bacon and Brie sandwich, had we not of been short of time then we would have asked for a refund!!

Went to the garden centre at bold this am hopes of breakfast and a coffee before getting some plants. Went to the cafe there were 4 couples in front of me, seen the breakfast sign was still up checked my phone, 11.20am, took the lady 15 minuets or so to serve the people ahead of me. came to my turn asked if I could have a breakfast sandwich she asked another woman who said no as it was 11.40 and they stopped serving at 11.30 I said I've been stood in a queue for ages, They didn't offer me an alternative the lady just walked off after shrugging shoulders and shaking her head, very rude.Paid £2.80p for my regular late, the coffee was burn as was the milk, It literally made me wretch obviously it got left on the table. I checked my till receipt issued after the coffee was made it says 11.35 really 5 minuets after service because you put someone slow on the tills...The garden centre was lovely as always, but the cafe seriously get someone faster on the tills and scrub up on your customer service skills!!

Having researched online which local(ish) garden centre would still have a cafe open later in the afternoon on a Sunday, we decided to visit this one. We drove 30 mins across town, and arriving at the cafe at 4.02pm, were told they were closed. We explained we'd travelled especially and their website said they would be open (rechecking, it clearly said the restaurant closed at 4.30pm on a Sunday), and we only wanted a cup of tea and a slice of cake. But no, 'service was closed'. I sought out the garden centre manager and explained the situation. He just looked at me incredulously, then walked off...not even a whiff of an explanation or an apology. I suggest they update their website to reflect their real hours, and perhaps train their senior staff how to deal with complaints politely. We then faced a 30 minute trip back home with a hungry, thirsty, crying 18 month year old, all for the lack of somebody being bothered to put a kettle on, 28 minutes before their advertised closing time. That's Wyevale garden centres off my list for future visits.

We went to bold Heath garden centre for breakfast last Sunday.Compared to other venues, the meal was " cooked to order" and not a buffet.I think the only difference was that the kitchen staff placed the food on the plate rather than buffet style. The food the waitress brought looked like a child's portion and did not look freshly cooked. It was also quite expensive when you paid for drinks, almost £15 for 2 people. Bearing in mind the restaurant wasn't busy, we should of made a judgement and gone elsewhere.The restaurant may be ok for lunch but don't be ripped off for an expensive breakfast based on a child's portion.

Our Cake Stand Arrived They Said They. Were in short supply and put all the saucers on the table and took all the cake stands away there were four of us seated.to describe it as a afternoon tea was at best stretching it., it was made up of two very small baps with a little filling on a saucer .a small scone with a sealed small pack of cream and a jar containing one teaspoon full of jam on the second saucer, and a square lemon slice from a packet on the last saucer. the quality and quaninty was at best very poor we go for a lot of teas but this was the worst ever we will not be going again

Was bought an Amazon voucher for Mothers Day so went with my Mother in Law and daughter. The restaurant were really not prepared for this promotion, however the staff were apologetic about this. The food was brought over to us on a stand but the plates were then put on the table and the stand taken away as they didn't have enough.The food was good, the only issue was the clotted cream it had been frozen so my portion was like hard cheese. We complained and were given 2 more pots which had obviously been heated to defrost them as one was now completely liquid. Although food was good I wouldn't have paid full price for this.Only other grumble I have is paying £1.60 for a fruit shoot my5 is ridiculous but wasn't much choice for kids.

This is a good quality restaurant in pleasant surroundings set in a nice garden centre.Tip: If you register on line you can often get a BOGOF (buy one get one free) full main meal. Also on weekdays there is sometimes the same deal two meals for the price of one or 2 meals for a fiver kind of deal. These are great value and of course the garden centre itself is excellent

Bought the Amazon voucher for an indulgent afternoon tea.A three tiered cake stand was brought to each of us,that was where the indulgence stopped,it advertised a ham and tomato and an egg, cress and mayo roll,what was brought was 1 plain square cut ham sandwich and 1 plain square cut egg mayo sandwich,these looked a little lost on the top tier and not very appetising.The second tier had a small square lemon cake although this was tasty again it did look lost on the plate,the third tier had a scone ,small pot of jam and a pot of clotted cream.Having paid £4.50 each it was ok but it was supposed to be a half price deal,i certainly would not have been happy paying full price.

I went today with my daughter and it was not a pleasant experinece. The staff were rude and not friendly at all. They walked past us for at least five minutes while we stood at the till and we were only custmers waiting. I was buying an afternoon tea with an amazon voucher and may be why I was treated so bad. Even the customer after me exclaimed about how rude the staff were to me. I had a coffee shoved at me across the counter with it all slopping over the side. There was no apology or acknowledgemtn. The drink didnt even come with the sandwiches I had to go and get it because they had forgot. I would not being going back and wouldnt recomend it to anyone. ive been to much nicer garden centres that have better customer service even when it is packed to the rafters. I have emailed Wyevale to given them my feedback.

We shouldn't talk about this place too much because one of its charms is that it is quiet and you can always get a table. The cafe is clean, well laid out and better presented than many other restaurants I've visited. The staff are friendly and helpful, food is cooked to order and very quickly. The range of homemade cakes and puddings is extensive and very seductive. Whether you go for coffee or a full meal, the welcome is always warm. The garden centre itself is excellent and has the benefit of housing a craft shop that is an Aladdin's Cave. Love this place.