Boba World in Test Valley

The hotel has no AC in the rooms, and actually they have no running ventilation in the sleeping area, just the bathroom. Speaking of area, the area around the hotel is tragic. On the plus side the pizza is delicious and the drafted beer is cold and cheap. Parking is free. The mood and the competence of the crew varies a lot.

Ordered food from Stax and Snax and received a burger that was completely undercooked and pink in the middle, on complaining was told to bring it back for replacement even though I had it delivered. Offered to refund the burger and replace but only if I collected. Disgusting service, please check your food before eating if ordering from deliveroo or any other delivery service.

I had to stay overnight in Winchester as my little dog was referred to a nearby veterinary hospital. Craig took my call at 10pm and quickly booked a room for me and even prepared some sandwiches. I dont have an opinion about the room or the general comfort, but the service that both Craig and his colleague Adam(?) provided was exceptional. Thank you for looking after me.

This place looked lovely and the staff were polite but we won’t be returning. My husband and I ordered pies and the kids had macaroni cheese with veg. Unfortunately my pie came out cold with one small piece of broccoli as the veg and some dried mash potato. My husband had a warm pie with an equally disappointing amount of veg. The staff apologised and replaced my pie with another even colder beef and ale pie that was now soggy too. I sent it back and declined their kind offer of a replacement. The children had corn on the cob that was slimy and overcooked but they liked the rest of their dinner. We did get a refund for the two cold pies. On leaving I noticed the toilets were dirty and there was a lot of dog hair all over the floors. I hope they take this review as an opportunity to improve the quality of the place.