The Potters Heron Hotel in Test Valley

I had to stay overnight in Winchester as my little dog was referred to a nearby veterinary hospital. Craig took my call at 10pm and quickly booked a room for me and even prepared some sandwiches. I dont have an opinion about the room or the general comfort, but the service that both Craig and his colleague Adam(?) provided was exceptional. Thank you for looking after me.

Looked good but run down rooms that weren't clean and cold food spoilt the experience. The food was tasty and the staff worked hard to remedy issues but I wouldn't stay again.

Pretty basic but very good breakfast

This stay was absolutely disappointing. I went for a business trip and stayed overnight.We had dinner and breakfast. From the beginning I had to get my room changed because the radiator was broke and the windows were not closing at all,at least the room was cleaner than the one I got afterwards. The second room that I was moved in was extremely dirty,used tissues under the desk,hair clips on the carpet,hair on the bathroom floor.They have gave me an electric radiator at least. The windows were full of cobwebs and dust. The dinner was not very nice,the pasta with meat balls was disgusting (we got 10 discount because of that).The goats cheese tart was the only thing that was edible,the apple coleslaw was missing the apples and was warm. The breakfast was very good,however we had to ask for the table to be cleaned (after we tried 3 tables and all of them were dirty).The staff were very accommodating with all the issues. The hotel definitely needs better management and a full maintenance. It is a shame that such a beautiful building is in this state. Just again I want to mention that the staff was very helpful and hospitable.

Unfortunately standards have dropped in coffee area during last few months Unwashed glasses pile up on counter, tables not cleared. No shortbread, no cakes/ snacks. It's too much for 1 staff to handle. Today in ladies' toilets, handryer, mat filthy taps obviously not cleaned.

Bar staff great, rooms were outdated and at £150 poor value. Especially as breakfast was £15pp on top. Mouldy sealant and hairs around bath. Someone’s disposable contact lenses (used) on bedside table.

I can't say too much about this place as we didn't get the chance to stay. All I can say is that it looks like they are massively missing a chunk of a potential audience. They don't do roasts on a Sunday! & they don't serve food all day on a Sunday either, which was a real shame. We past the place earlier in the day & said to each other, we must go there on the way back for food as it looks stunning from the outside! Hey-ho 🤷‍♂️

Scuffy bathroom, cold breakfast and poor breakfast staff that couldn't be bothered!!!

This experience is based upon our booking of a meeting room, food and beverages only. The hotel is located on the outskirts of Romsey and the picturesque village of Hursley. Neither is walking distance. The area is very pretty and rural. There is plenty of parking. The hotel is accessible and from the outside, looked after. When I entered the hotel, it was surprisingly difficult to find members of staff, and especially one with an inclination to engage with customers. The person who came to reception having seen us was very polite and tried to be helpful. We were shown through to the meeting room booked. There were 2 balcony areas and the rooms were clearly underutilised one of the desks for example, having a selection of childrens and adult books, and children's games. (In an area called the 'Business Zone'?) The recpetionist left. We boiled a kettle to make our own teas and coffees ... the booked beverages were nowhere to be seen. 30 minutes after they were booked (and confirmed) to arrive, I had to go back to reception (no other way to contact them) to ask about our 'breakfast foods' ... "you haven't booked any". Not only had they been booked, but also paid for. Whilst they were then sorted out, the food and beverages were delivered over a further 50 minute period (without plates/cutlery) luckily, our client was understanding that this wasn't a reflection on us. The 'facilities' were back to reception again as those close-by the meeting room were 'unusable'. Whilst the 'habits' of some customers cannot be blamed on the hotel, dealing with them is and they didn't. All in all, poor value for money, poor service (receptionist excluded), poor food quality and to then be sent an invoice by email afterward with the words "Thank you for hosting your meeting with us at the Potters Heron. Apologies for the delay, but I have attached the invoice for your meeting. I hope all went well, and if you need anything else please let me know." The conference salesperson who sent this and made the booking with us, was nowhere to be seen on the day and seemingly had communictaed nothing to colleagues of our requirements. It would be such a great venue for us when we're working in the south, but sadly, not one we will return to. The meeting space we used 'The Braishfield' was pleasant enough with a large picture window and balcony onto the garden and excellent secure WiFi with good technology. (Image of this area from hotel website).

Arrived after a four and a half hour drive to discover that there was no food service in the main restaurant & bar "because we are having a wedding today" (despite having printed menus available in the restaurant and 3-4 staff standing chatting and doing nothing at this point). We were part of the evening celebrations for the wedding and were aware that this event had been booked months in advance...why was this not catered for? This added insult to injury, as when we asked if we may check in slightly earlier, a "housekeeper" was asked by a very professional & attentive receptionist if our rooms were ready...the housekeeper overtly sneered at the receptionist and replied in an irritated tone "I don't know". When asked by the receptionist if the housekeeper could go and check, the housekeeper appeared even more agitated and said, "Well, I suppose I'm gonna have to" and walked away...all of this occurred whilst my wife and I were present at the desk and we were mortified! As professional business managers with strong people & team ethics, we felt embarrassed for the receptionist, disgust at the housekeepers attitude and blatant disregard for both the customer and her colleagues (and the brand of the business!! Check in was at 1500hrs but we didn't get our room until 1520hrs after pressure applied!! Witnessed people attempting to check in with small children at the same time and heard them being told that it would be at least half an hour before the room is ready...not acceptable!! Food for the evening celebrations was of a good quality, thank you, but I would question the room hidden just behind where you served this food and which also adjoins the walkway to and from your kitchens?!? (Pictures attached) On the way to breakfast the following morning we encountered the "housekeeper" from the day before andshe just scowled and ignored us without acknowledgement. Some breakfast items were cold, and some bacon and sausage were undercooked, which is a shame as they were quality british farm produce. You waited for the trays to empty completely before replenishing, which left large queues waiting for food. Food heating trays were not hot enough to maintain temperature. Both myself and my wife had stomach troubles after this encounter. The rooms were maintained at a low level of hygiene and those that had outside space were met with weeds, coffee (or blood?) stains on the unvarnished, rotten furniture and paving slabs. I forgot to mention the piles of cigarette stubs on the floor too...as a smoker, please provide ashtrays if you provide outside spaces! Back to the restaurant...tables caked in gunge, food and drink spillages over most floors and seating. 30 mugs and saucers checked for cleanliness at breakfast and found just two of each without stains or grime on them Wishing the owners well, but, first visit & last visit until all issues have been addressed Classic 'Fawlty Towers' type of operation from start to finish 😔

We had our wedding reception here, 10k totally wasted. The food was great on the day. The hotel room was shocking eaten alive by mosquitoes room in poor state. Venue now is overrated and lives on old reputation falling to bits if you look around. Breakfast was the worst I've had anywhere in 10 years. The coffee was a tragedy taste like they dug it up from there gardens disgusting.

The staff were friendly and helpful, the service was very good. The family room we had was comfortable but a bit on the grubby side.

Booked via Paulton's Park website for a short break as the pictures looked lovely but the place was very tired. Rooms were desperately in need of a refurb and whilst were surface cleaned felt in need of a deep clean such as the carpets, windows and doors. The outside area had weeds and cigarette butts. Staff were friendly but cancelled our evening reservation for food due to needing to close the kitchen last minute and weren't very helpful. Breakfast was okay quality. Wouldn't return unless it had a refurb unfortunately.

No food being served at lunchtime and staff not very helpful or customer focused.

If I could give this hotel a zero I would! We book as part of the Paultons park short breaks, what a mistake! Upon arriving in the room, we noticed BLACK MOULD on the walls, door, window frames and curtains, damp walls, filth everywhere! The cleaner must need their eye sight checking. The bathrooms was disgusting with the pipes, skirting and toilet seat covered in dust and hair. The taps would spit out little bits of rust when you ran the water. All around the taps and grout was filthy. We were there for a 2 night stay, 4 hours from home and although I desperately tried to book a different hotel, I couldn’t find one to accommodate my family with a toddler and baby. When we moved to the second room, although thankfully not moudly, it was still filthy and covered in dust. Not even Fred Flintstone would want to sleep there. The beds were so hard. I have put in a complaint with Paultons short breaks but they couldn’t help us with a new hotel, all they could do was offer a refund for our stay. Breakfast was also less than desirable with the “hot food” being cold in the serving dishes and the continental breakfast had undercooked pastry’s. Your safest bet was a bowl of cereal. The manager we dealt with did try and help us and was clearly embarrassed but it’s very concerning that they either aren’t aware of the state of the rooms or just don’t care. The hotels face is a beautiful thatched building but the rooms are located in a poorly constructed extension with a flat roof with shed felt.

Beautiful place to stay. Excellent breakfast.

We booked our stay through the Paultons Park website. The hotel looks very nice, the staff are friendly and the breakfast was good. We had dinner there on the first night, which was good, but our young children preferred the less posh food we had the second night. The hotel room is the reason for the low star rating, as that is the main reason for our stay. The room was quite dated and smelt like pine wood, which we assume was the new bunk bed. The towels weren’t clean and had some brown on, which we hope was chocolate and not something worse. The bottom bunk didn’t have any sides, and my four year old son fell out of bed three times over the two nights. Fortunately, we lined each side of the bunk bed with the spare pillows so he didn’t get hurt, but it meant we had broken nights sleep getting up and helping him back to bed. We did also see a peacock as we left the hotel, which was nice.

Booked as part of visit to Paultons Park. Room was okay, very dusty behind bedside units as well as no plug socket next to the bed. Cot had no mattress, sheet was placed on top of wooden base, luckily we brought our travel cot. Hot water stopped working so was unable to take a shower. The corridor leading up to our room absolutely stank of weed both the night we arrived and the morning we left. Food was pricey and absolutely not worth the money, better quality food can be found in Wetherspoons, avoid the burger, very dry, chips incredibly greasy, service very slow. Breakfast was okay. Will not be returning.

Beautiful location, the restaurant was excellent, we had the best fish and chips ever, served in a lovely atmosphere, the room was roomy, clean, lovely setting and very quite. Well recommended

Lovely place. The staff were fantastic, and the food was great, I think they need to review the overly priced white wine. It didn't marry itself to the food and other beverage cost.

A massive BnB with 55 rooms and wedding function availability. Good bar area which doubles up for breakfast area. A 2 night stay over the weekend. We usually stay at the Cromwell Arms in Romsey. This was the first time at the Potters Heron and our last im sorry to say. We were welcomed with a damp smell at reception but we were quickly given our key to room 29. The room was ok but the bathroom was a bit cramped. Get rid of the baths just a shower needed. I would say every door, cupboard or draw with a handle needs a good clean or tightening. Most of the entry doors need cleaning where you put your hand to open all over the hotel. We were upgraded from room 29 to 20 because we were too close to people traffic going to their rooms. This could be a really great place but needs every room looking at. Both our rooms and the showers need a good clean plus both showers were loose. Get down to the Cromwell arms and check out their quality rooms and take some advice.

2 night stay with young family in family room. Reasonable price. Good parking. Quick check in. Room size good. Poor cot needs upgrading. Room tired and not especially clean (spider webs etc). WiFi good. Unfortunately room very warm and opening windows invites in mosquitos that went to town on the kids! No towels in room on check in. Breakfast simple and good. Very nice actually. Friendly staff. With a refurbishment it could be great.

A picturesque venue with its thatched roof and white walls but unfortunately the rooms (at least the one we had) are quite dated and tired looking. Single glazing, flaking paintwork and dated fittings meant that it gave an impression out of place to the overall venue. Staff were quite friendly which was positive and being a single overnight stay, it did the job but didn’t make a suitable memory for future stays

Cosy experience with a fantastic kitchen and great rooms

Disappointing. We phoned the previous day to see if we needed to book for a cream tea. We were told that was not necessary. We turned up around 3:45pm to find there were no scones or cake left.

Afternoon tea for family celebration. Great location, food and friendly staff, drinks pricey but to be expected at this sort of hotel location.

Called in for tea/coffee. Waited 20mins for order to arrive despite it not being busy (11:15am ish). Also, disappointed that there were no cakes/pastries available this visit (other than short bread biscuit with our drinks). Quality of Earl Grey Tea gave a weak brew.

The rooms need a little updating and some maintenance, however, they were very clean considering and we slept so well! The staff are extremely friendly and helpful and we had a lovely stay here. We'll be back for sure!

Dropped in for tea and coffee, for a family get-together. Friendly staff and prompt service.

Rooms are tired. New bathrooms but need new windows and doors to terrace and balconies. They are decorating hall ways so there is a smell of paint. Bar and resurant very nice. Couldn't fault staff and service. Breakfast was good

I loved staying at the place and given the chance I'll book there again. If you want something that is quite and relaxing then this is the place for you Decent rooms with the ground floor rooms having access to the gardens. A good selection of beers with a good menu Plus there is a Peacock that strolls around the grounds as well.

Historic looking outside, but inside character seems lacking, a little bland really.

Nice place for a drink . A little over priced . Toilets not as clean as I would of expected been several times and Toilets not very clean . Some staff a little over the top

Great coffee and fabulous staff, so friendly 😊

Visited with a friend. We only had a drink but a lovely atmosphere with friendly staff.

Lots of good things about the hotel but the room wasn’t clean and needs a coat of paint here and there. Staff were friendly and breakfast was decent but I need a clean room 🙂

Lack of staffing. Breakfast a shambles. Room needed a good hoovering and deepclean of bathroom floor and skirting.

Breakfast was excellent. Rooms and bath need refurbishment. Mouldy bathroom.

Lovely hotel, friendly staff with excellent service. Only downfall with rooms is no fridge. Lovely quiet location, with bar and restaurant! Food and drink is on the high end but is nice enough! Maybe a couple of further vegetarian options would be good. Overall would definitely recommend and go back if ever needed too.

The restaurant is situated within an open plan bar, which makes it very impersonal. The staff were a little slow at serving the drinks, but the food made up for the delay. The food was delicious and served in good portion sizes. I would recommend the restaurant for meeting up with family or friends but would not recommend it for a romantic evening.

We made a last minute decision to go for dinner on Good Friday without making a reservation, when we arrived it was really busy which gave the place a really nice vibe, We sat and had a drink and we’re greeted by the manager (think his name was Tom). He explained they were busy but he soon got us a table. The waitress and bar staff were really friendly and we were felt very welcome. The food was lovely with good portion sizes. Will definitely be revisiting soon.

Third time staying at this place, lovely big place and the Garden rooms are sublime, bathrooms showing their age a little, but the rooms are excellent and the bar / restaurant are brilliant

Very pleasant but outdated. Needs a refurb and the water pressure for the shower is not very good. OK for a night or 2.

Just stopped here for two nights while working locally, wow what a find, lovely looking thatched pub initially set the scene,check in was fast and hassle free by the polite and helpful lady, food was amazing and all the staff are so helpful and friendly. The room was immaculate and the bed,it was like sleeping on a cloud. Would highly recommend this amazing place to anyone. Keep up the great work and thanks for an amazing stay.

Toilet in first room had big BLACK MARKS IN THE TOILET BELOW THE WATER MARK . AS it it had not been cleaned . Brass on doors was mucky stains on carpet and the sofa bed . Not very impressed with this hotel.was supposed to be coming back soon but won't be . The toilet bowl.in second room was not much better

Such a beautiful location but still so close to everything.

Lovely hotel on the outskirts of Winchester and Romsey. Lovely setting. Great deco. Rooms really nice and staff super friendly. Great location for a weekend away or mini break near lots of things to do like the new forest or Winchester, Romsey, Southampton, Stonehenge, Salisbury. Thanks so much to everyone that made our visit so enjoyable.

It’s hard to describe how bad this place is. Went for a Sunday evening meal with the family. The food is essentially freezer food that’s been heated up- it’s hideously over priced and tastes awful. The service was very slow despite the place being empty. The staff were friendly but don’t appear to know what they’re doing, lots of things on the menu were unavailable - lots of little mistakes made. Overall just terrible. We won’t be going back.

Really charming hotel. Nice location great base for local towns etc as well as the New Forest. Staff are friendly and helpful. We had breakfast which was really good. We had a minor issue but this was resolved swiftly and in a friendly manor. We look forward to returning in a few months

Rooms are very tired, bathroom in major need of a refurb - and not very clean. Food was overpriced for what it is and average (at best). Staff in the restaurant were lovely and friendly though! Just a shame that the place lets itself down, as from the outside it looks like a nice little stop for the night. We actually decided to leave and stay elsewhere - headed to reception but no one was around so we could not discuss any issues.

I often meet friends here for coffee, (glad the delicious shortbread is back!) Today we were served by Thomas, and made to feel verywelcome,... thanks Thomas!

Had a one night stay recently. Staff very helpful and friendly. Our room was basic but clean and warm. Large bed and very comfy. Tha bathroom was adequate but in need of a refurbishment. Hairdryer, television , complimentary tea and coffee even a small balcony for when the weather is fine. Will visit again without doubt.

Booked here for a last minute night away. I found the bar staff to be inattentive and slow at acknowledging. Hotel seemed modern and recently renovated initially, but once we got to the room, it appeared very tired and the bathroom especially so. The mattress in room 42 was so soft it was impossible to get comfortable on, felt like we were in a half deflated inflatable bed. Reception staff did rectify this though and allowed us to move rooms to one with. Better bed. I would say though that the second room smelt of cigarette smoke and downstairs smelt a bit like a sewer. We tried to call through to reception multiple times, initially for the bed issue and then to order room service but the calls were never answered and appealed to be put in divert to some other phone. We were charged twice however again this was rectified. Reception staff phoned our room to inform us of the refund at 11pm and had woken us up, no idea why they thought that was a good time to make contact! I probably wouldn't stay here again. Which is a shame as on the surface appeared nice.

Visited for lunch. Previous experiences have been good - the sandwiches were expensive, but delicious. Now they are more expensive and average at best. The inattentive staff didn’t help; the barman kept disappearing and when he was there spent a lot of time chatting to a colleague rather than attending to customers. Disappointing.

Booked for my Nan's 80th birthday. Basically were ignored the whole time because there was a wedding going on so all the staff were working on that. Took ages and ages for anyone to come by to take any orders. Very long wait for food. My boyfriend and I had the same starter which came out in different portion sizes. My nan was served soup with no spoon. Was told they had run out temporarily as they were being used for the wedding. So she had to wait for a spoon while the rest of us ate. My dad complained afterwards by phone but the managed never bothered getting back in touch with him. Should have been a special celebration for an 80th birthday but it was miserable. Why accept extra bookings when holding a wedding if you clearly don't have the staff or resources?

Test Valley Motor Enthusiasts Club started our New Year's Day Run 2024 at the Potters Heron. Allocated parking was provided at 10 am as previously arranged. 40+ of our members returned to enjoy a pre arranged lunch. Rachel was very helpful in planning the event. Lunch was served in the seasonally decorated Garden Room by friendly staff who ensured that everyone received their pre ordered choice from the menu. Food was good as was the service despite this being the day after what would have been a busy New Year's Eve. Thank you everyone at Potters Heron.

We attended a private function with a buffet. The food was excellent and the atmosphere brilliant. Lovely staff.

A convenient place to meet for a drink on a Sunday

I had a meeting at the Potters Heron with some colleagues and stayed over. Great facilities for a meeting, had super dinner, good choice and great service. My room was lovely and warm and spacious. Will definately come and stay again

Always enjoy staying at the Potters Heron. Nice rooms - although some could do with redecorating (nothing major, just a bit tired). The food is absolutely amazing - mind was blown on my last trip. Burger and fish finger sandwich were both amazing - we’re still talking about them. Lovely staff too!

Went for lunch, such a lovely place

Lovely Christmas meal and attentive staff. Surprised at how few people there were on the Saturday before Christmas 🤶.

Lovely Christmas lunch here 25th December '23. Unable to rate the accommodation as we didn't stay.

It was an ok hotel good food and drinks but extremely pricey! And we stayed here in the hotel and we went upstairs hotel room was cleaned to standard but we found a pear of women’s underwear in a side drawer next to the bed witch was disgusting and when we was eating at the restaurant downstairs there was quite a lot of stains on the furniture

We are staying in the hotel however will leave a review once left. Our first experience for lunchtime was a disaster. We came back to chandlers Ford to visit family and it’s sad to see the potters heron not how it was. Staff seem so confused as to what they are doing and lost to be fair. Turning elderly customers down who had turned up for lunch when the place was empty. We waited for our food for about 45mins. My husband had just run half a marathon and was starving! To receive burnt bread and chips still frozen. Was so depressing. The soup clearly not homemade ( not everywhere does, I understand) however had some very strange after taste for a carrot and coriander soup. Such a shame as we were both starving. An elderly gentleman sat behind us had the same sandwich which was even worse looking. Do people check what is being sent out to customers??

I didn't stay in the hotel just went for lunch as passing through with my Sister and Brother in law. Firstly, very limited lunchtime menu but decided on chicken and sweet chilli rolls....only to be told there was no chicken and the menu had changed, according to the bar staff. I asked about other options as there was nothing else on the menu I fancied and I was told by a chap (who could possibly have been manager) that there was turkey with cranberry.... perfect, so ordered and sat down with drinks. After about 45minutes we were a little concerned that no food had arrived so have it another 15minutes and went to enquire. Staff said she will find out. Went and sat down and she appeared looking very flustered.....there was no turkey. Well, there was but it wouldn't be ready for about another three hours. Seriously?! And when were we going to be told this little nugget of information?? Absolutely dreadful.

The places is beautiful and definitely the staff is the star of the place. However, the mugs in the room were dirty, and our dinner took 1 hour and a half to come to table. I would still recommend the place.

Visited as a family group we had 3 rooms all clean, Breakfast really good evening menu could do with a few more popular favorites, All staff really polite except one tall guy very rude on Saturday night at 1050pm said bar closing in 5 minutes then at 1055pm said you have to go into Reception to finish drinks and I won't be so nice asking in 5 minutes this wound me up so much as we were enjoying our stay so much we were ready to go anyway no need for the attitude otherwise great place

We booked this hotel through the paultons park website, as a package. It was reasonably priced and a good hotel. The reception had a bit of a damp smell, but I suspect this was due to the miserable weather and people walking in water. The rooms were nice and ok decent repair, the showers were hot and the rooms were warm. We did notice quite a bit of condensation on the single glazed windows however it didn't feel damp or cold at all during our stay. There was a lovely view from the room. Breakfast was very nice and abundant - a help yourself Full-English buffet.

Room was okay, it is a bit dated but there was absolutely no damp smells as others have said. The food was absolutely amazing. Highly recommended the steak.

We had colleague meet up organised their

For the purpose of my visit location was perfect along with the staff, they were great. However, do not be fooled by the nice looking thatched exterior because it’s a different story when you walk inside! The place stinks of damp, likened to my nan’s when I was a kid. It is majorly run down with torn carpets and stained carpets in places. There is no air conditioning with windows in our room not closing properly. Dirty stains all around the room with signs of damp all around the windows. Simply not good and not worth the money!

Initial reaction was that it was a pleasant hotel in a convenient location. On closer inspection it is a bit tired and jaded. Room was ok but a bit scruffy round the edges. There is a need for some staff training. Some very very good, others were not very professional although pleasant enough. So, in summary nothing really bad to say about it, but nothing outstanding either.

We walked in and the smell hits you straight away, like old persons home. The phone at reception says it all its from the 1980’s. Spiders hanging from the ceiling as you walk down the corridor. Food left outside rooms in the corridor. We opened the hotel room and we paid for the “premier” king, the carpet was like toffee. The room smelt damp and due to asthma too, we sat on bed was hard and the springs were about to jump out, we walked straight out asked for our money back and promptly left. The management was friendly when checking in and out. While checking in, management asked how his dessert was, he replied “stringy, and there was no crumble it was like a bit of oats, Honestly would not stay here for £40 never mind £140. I dread to know what the kitchen and fridge looks like.

Sadly overpriced for what we got. Service was good and staff really pleasant but let down by the quality and quantity of the food.

Lovely staff and great breakfast. The room needs an update and refresh, specially bathroom.

Friendly staff, great service and loving the Fire Bird daught beers: Work Ethic IPA tasted like mango and the Bohemia lager was refreshing with citrus notes.

Nice 2 night break, comfortable rooms and attentive staff. Good breakfast. Disappointing dinner where a "leg of lamb for 2" turned out to be a large lambshank. (at £47!)

Great location, great food. Perfect hotelscape. Friendly staff, and a lovely peacock mascot

Rooms a little tired but clean. Service very good

Beautiful looking hotel, well presented! clean and comfortable bedroom, bathroom a let down with mould around tub and grubby taps. Food overpriced for average meals, drinking glasses not very clean. My little girl loved to see the peacock visit on a few occasions! We visited for Peppa Pig world so will not be visiting again, but with those slight problems fixed I would recommend a stay.

I want to give this place 5 stars just based on the amazing staff that works at this place. But unfortunately I can't. As for the location, it is perfect it is minutes from everything. The service was 5 stars. The staff is amazing. I don't know how many times I need to mention that to let people know. They have some of the best hotel staff I have ever come across. Now, let's talk about the hotel. It is run down, worn down, stained carpet, no air conditioning. Thankfully, the weather was cool. The windows don't close correctly. The caulking around the windows is peeling and cracking as if the windows are about to fall out. There is no water pressure in the shower. The hotel smells like my grandmother's basement. It has a very old, musky, moldy smell everywhere you go. You can see water coming in through the windows when it rains and the paint is coming off. The walls around the windows are bubbling under the paint. The doors don't close right. They slam very loudly. They sill us a key with a big wooden stick that doesn't fit in your pocket. Please remodel fix this place up...

We booked this for a celebration meal for 4 of us & were all very disappointed. Slow service & portion sizes are on the small side. Vegetarian pie (in a small ramekin dish) was served with meat based gravy!

Nice hotel. Could easily be made an amazing place with just a bit of a touch up.

Beautiful location. Excellent quality service Stunning and peaceful place to enjoy a relaxing meal or drink with friends or family. Beautiful location for guests. In-between Romsey and Winchester and beautifully rural. I would love to have a stay and give it a proper review.

Stopped for some food after a day out on the coast having been here in the past. Such a disappointment considering previous visits had been fine. Even though the restaurant was far from busy the service was ridiculously slow, from ordering drinks to meals to arrive over an hour and 15 minutes passed. There was no warning or guidance, had we known would’ve chosen a different venue.

Excellent food but service a bit slow. Although quite old the rooms have been refurbed to a high standard. Very close to Peppa Pig world so lots of families with young kids.

Food was lovely tbh but the men's Loos the floor was like standing on ice and the painting of the walls looked very dIY .I would know as been painting for 40 years and it did not look good.but the food was lovely

Afternoon Tea for celebrating a retirement. Good selection of savoury & sweets, tea topped up several times. Very happy for us to decorate the table.Lots of parking.

Good location and service - in need of a little tlc in the rooms

As ever clean and friendly. But very disappointed with the breakfast. No vegan option for the cooked stuff, or no notice that it is available if you as! Price has jumped from £10 - £15. Just not worth it. Fruit looked sad, no option on yogurt. Carton stuff may be low fat but stuffed with sugar. Pastry section very limited too. I've loved the place in the past but l guess austerity has crept in.

We enjoyed a first class meal in the bar mid week. Friendly, welcoming and helpful service. Perfectly cooked and well presented food. Reasonably priced. Plenty of parking and relaxed, comfortable seating areas.

Stayed here for the night as my wife, two friends and myself were going to the lets rock festival on the southampton common during the day. The hotel staff were very nice and so was the hotel plus a free breakfast in the morning. Would definitely stay again

Only stopped for one drink. But my god it's beautiful 😍

A very quaint looking hotel from the outside and surprisingly large on the inside. Very attractive thatched roof on the main front of house hospitality building. Comfortable room with everything you need except no air-conditioning or iron and ironing board provided in room. I really liked the interior design of the bar and restaurant. Clearly a nice wedding venue. I stayed for business and the staff were very polite and helpful. Good price for room and breakfast. My only criticism is the paintwork across the whole hotel could do with re-doing as it is well worn.

Overall, a very nice and inviting hotel pub and restaurant, which is well located in terms of transport and still offers a lot of greenery around it. Staff very friendly and helpful. Rooms simple and slightly outdated, but clean and absolutely sufficient without a lot of frills. You feel comfortable straight away. Dinner was very pleasant and very tasty. You could sit inside or, when the weather was good, outside - no/hardly any traffic noise. Breakfast in the morning is typically English and also very good in selection. I would use it again if I came back to the area. Recommended.

Still very slow and sloppy service, hasn't improved since we last visited pre-Covid. Food average.

Attractive hotel with friendly staff in attractive location

Stopped for lunch having visited for coffee a few weeks previously. Cider soaked ham with egg and chips was our choice. We found the ham to be tough, but everything else was great. The menu was varied and interesting and we will eat there again. The staff were brilliant organising a reduced size portion for my wife was no problem to them. Of course we had to have a hot drink because of the wonderful melt-in-your-mouth shortbread biscuit !

Fab. Went to a 50th party. Breakfast could be laid out better.