Bob & Berts Stranmillis in Belfast

I text the delivery driver to ask if they could find us and they replied “no” then

Order was ready on time. The staff (young guy with beard and glasses @ 8:45 on 19/11/24) was very polite friendly and wished me a good day. The order was also well packed and piping hot.

I ordered from Bob and berts in Stranmillis. the driver rang me to say he was sitting outside!!! I said please leave it in the porch and he left it sitting on the outside step!!I rang him back to ask if he would please leave it in the porch, it was obvious he hadn't a clue what I was saying!!. The food was freezing, the drink was cold!!. The service was appalling. We will never use this company again. A lot of money spent on food that was given to the dog.

Cooked to perfection and 40% off deal is a bonus. 👏🫶

food did not arrive, only drinks. very disappointing

Order didnt arrive driver couldnt find address

Actually one of the better value spots for food and coffee, in what has become a bit of a rip off street. Staff are very hit and miss, tho.

Después de pagar se le dijo que sería 20-30 minutos de espera para la comida. Esto no me molestó (aunque debería haber sido dicho antes de que había pedido). Los panini's fueron entregados 15 minutos después y las hamburguesas, patatas fritas y comidas para niños fueron entregadas 30 minutos más tarde! Una espera de 45 minutos con la comida entregada por etapas. Cuando les pregunté cuánto tiempo más estaría la comida caliente simplemente dijeron que la cocina estaba muy ocupada que pronto estaría lista, estamos tan ocupados que hemos tenido que cerrar la cocina a nuevos pedidos. Incluso una oferta para recalentar los panini habría sido útil, ya que no queríamos empezar a comer hasta que nuestros lados habían llegado. En general, un almuerzo decepcionante caro!

New favourite coffee shop while in NI. Great coffee and service.

great food and quality! very tasty!

Lovely place with lovely staff. Taran that was working there offered great service with a great smile

Great coffee and fresh pain au chocolate.

Left a whole fry off the order, contacted the restaurant to see if they could send it to be told they would check, they called back advising to request a refund for the item and place another order, so pay additional delivery fees and wait even longer for a mistake they made? Fuming and the food was disappointing anyway not what I remember the food being like.

Ordered through the app and they took payment but didn’t update the store with my order, was waiting 40 minutes on two sodas and they gave it to the wrong people who came in after me, very unorganised.

Excellent menu,in a lovely location,helpful staff and reasonable prices

Been here a couple of times now as it's a chill place to get something for breakfast whilst killing a little time in the morning. Staff always friendly. Bob & Berts can be a little pricey but they do a decent offer with their breakfast club option (open-11:30a.m.).

Busy shop on a sat mid morning. Staff , very helpful and friendly. Clean and very tidy. Nice place for a coffee shop munch. 👌

Ordered extra fried egg with spud stack never received it food was freezing on arrival

Nice and relaxed late lunch loaded dog with curry chips excellent value The chips were fresh which is always a bonus

When here this morning with a friend from out of town and was embarrassed… poached eggs over cooked and like cannon balls, coffee like water (obviously a problem with machine) and service was a absolute joke…. STAY CLEAR

Less than a few minutes from our hotel this became our spot of choice for a quick coffee and breakfast bap on the trip. Reasonable prices and polite service every time. Definitely better than expected!

Bob & Bert's is chain coffee shops. But the scone and coffee I ordered were my taste.

Doesn’t give the dips with the chicken goujons

Very good food with friendly staff. Only issue was that service was a bit slow as it was busy

Fab veggie breakfast and Latte Lovely service.

Service was impeccable, staff were wonderful. However, I couldn’t help but notice that they seemed very stressed and stretched thin. I would assume this is solely due to not enough staff on the floor. Also, it seemed as though the kitchen staff were running their own orders out to customers?

Coffee and cake were good the staff did not want to be there

Good breakfast, remember it's partly self-service. Pick up your own knives & forks ± napkins Friendly staff

Very nice place to go for food and drinks. Their menu seems endless and the food was very tasty. Staff was also very friendly and helpful. Finding a nearby parking spot however seemed impossible.

This is one of our go-to places for lunch, taking a break from work. The food is lovely with a good variety, and they easily accommodate changes, such as making burgers without the included cheese. They do seem to be a little understaffed, though, with lunch food orders sometimes taking over 30 minutes to arrive.

Great food, lots of options. A little pricey but quality is better than it used to be so maybe worth it.

They put the wrap in with the sweet potatoe fries. So the fries had egg and brown sauce on them. And they were for two different people. I can't understand why you would mix food together, when they were separate orders.

Arrived at restaurant at 12:50, had booked cinema for 14:00, so thought we had plenty of time to have our fist experience at a Bob & Berts. We were wrong! Spent about 10 minutes at counter ordering food and drinks (we ordered the drinks to have a long with our food, obviously) and sat down at table with our drinks at 13:00. Restaurant was freezing, I mean freezing, customers all wearing coats, hats scarfes etc. Although we were dressed in jumpers we did not think we would have needed hats and coats for inside the restaurant, wish we had of brought them! Mentioned to staff and was told they would turn heat up. Waited about 15 minutes for our fry and Eggs Benedict before we first asked when our food might be ready, the girl we spoke to said they were very busy, she was polite etc but when we arrived the restaurant was far from busy, it was almost empty. Waited another 10 minutes (at this point our drinks we bought to have along with our meal were now finished) then asked another member of staff would our food be long. Pretty sure he didn't hear us or at least hear us properly although while wiping the table beside us he did lift his head, look right at us and said "WHAT?" Definitely felt less like a sorry what did you say and more like a "what's your problem or maybe what are you looking at! We thought it might be better not to ask him anymore questions as he already seemed pretty upset about something and did want to cause him anymore distress! We decided to wait another 5 minutes so 30 from ordering and 40 minutes from entering the restaurant to see if our food might arrive Although even if if had of arrived at that point we would have been hard pushed to eat the food(specially with our no numb fingers) and make it to the cinema so we decided to leave. We went to the counter and quickly explained the situation and asked for a refund, staff here were very polite but explained that they could only refund the food and not the drinks. We really didn't have time to argue but we came to this restaurant for the food, the drinks were to go along with the food which we did not receive. If we had of just wanted drinks we could have we could have went anywhere. Just the clarify we live in Newtownabbey so have travelled from newtownabbey through belfast to try Bob &Berts breakfast, not Bob & Berts drinks, cold restaurant and disgruntled employee. Anyway, this "experience" cost us our time, fuel to get to restaurant and £15 for drinks.

Goujon meal missing curry sauce

Food tasted nice but wasn't what I ordered. I had ordered a goujon wrap with the southwest mayo. Meal came as just the goujons.

I had a very good cappuccino and gluten free brownies

paid for an extra egg and did not receive it. the rest of the food that arrived was good.

Was delighted with the choice of gluten free food and the staff knowledgr

Girls serving on the counter were friendly and apologetic for ridiculously slow service due to one chef who apparently had been up all night. Children’s order took almost 30 minutes. When adults wrap finally arrived after another half an hours wait, it was an absolute disgrace, basically a wrap with next to nothing inside. We were offered a refund which we took, will most definitely not be back

I must say your burger was lovely but unfortunately the meal was cold sorry it's the first I've got of you

Ordered 2 breakfast fry’s and only 1 arrived. Called up the branch and the staff member seemed unbothered and unapologetic. Breakfast quality itself was poor. Second time we’ve had a disappointing experience with this branch so we won’t risk a 3rd.

I ordered a halion burger. The chef forgot to put the burger in. It was just a bun with the toppings inside. I have never seen that before and I'm actually surprised he could make this mistake. However, the chips were nice so I'll give 2/5 instead of 1/5.

Order said delivered when the driver came and put his window up and left again, never got the food !!waiting on refund

Take out tea and delicious raspberry and white chocolate muffin

Lettuce inside wrap was clearly off 🤢

I ordered a BLT today - £7.95 this is how it came out, nothing else on the plate - bit pricey for a tiny sandwich

Had a fry , very good service fast and friendly⭐️⭐️⭐️⭐️⭐️

Publicly humiliated by a female member of staff in front on my young daughter, absolutely no customer service skills. No response to complaints submitted. Best avoid this joint

This was my third visit in 12 months and on every occasion the counter staff have been very helpful and pleasant.

Great breakfast, good selection, friendly staff

Took a while to he served. No queue! Ended up asking could I order! Coffee was Good.

In 2013, the first Bob & Berts store opened in Portstewart and in the few years b&b shaking up the coffee shop industry everywhere we go in UK with Proper Coffee and Great Grub. During my Uni times I always had my hot chocolate, coffee and frappe. I also love white chocolate iced coffee. There are also many vegetrain items in menu so I like this cafe more. Loved B&B 🥰

Great food, but I’m truly impressed by their fried eggs. Perfect!! 👏🏻👍🏻😁😋. Thank you!!

Ordered a slice of rainbow cake to be delivered. It was pathetically small for £4.50. 2cm at the widest part!! It was literally a slither of cake. Even worse was the fact it was stale! Literally felt like crust to touch. Tasted bland also, went straight into the bin. Will never bother ordering from again after that. I know times are hard, but I’ve just wasted my own money, hoping for a treat! Not helping yourselves by serving rubbish like that. Shameful.

Food was decent but served with a side of cigarette smoke. We were sitting on the patio, and the staff took their smoke breaks right next to the patio/backdoor, so we got smoke wafting over. Not sure why this is a thing, but 3 staff smoking in the 45 minutes or so we were there.

Great quality food, decent portions. Very accommodating with requests too. 10/10

Always had a good experience with this chain, and this refreshed cafe is looking good

Food quality is good but was missing an item on the fry up. Coffee was the worst quality I had ever seen ordered a flat white and no foam at all and cup was only half full. Would never order coffee from here again but food maybe but only collection in person to double check order is properly done.

Chicken goujons were over cooked couldn’t eat them. Chips were freezing and undercooked. Very disappointed normally really good service from here.

Ok, for a quick snack set in a historical area of Belfast

Missing items no straws no way to contact store directly

Food was freezing smoothie was put in same bag as food very disappointed normally no complaints

Wish my cesar salad had souce on

3 Times now on 3 separate occasions that there is no poached eggs is it really that hard to have eggs in a business that serves breakfast. Won’t be back to be told a 4th time.

Busy coffeeshop and very good selection of both drinks and bites to eat. Great spot.😊

Good place for Coffee , snacky bites and sandwiches. The sweet potato fries , Halloumi sticks are good snacking options.

Missing syrup and cream for the pancakes

Not great for the price, better to go to sinnamon

Not bad for takeaway, probably tastier if you sit Inn 🍲

Chips were not fresh or cooked properly, salad was below average, small portion and definitely not fresh

Order a kids meal for my son and it never came phoned the restaurant just to be told she can't do anything

Ordered at 8am for 1205, didn't arrive until 1235. Food was cold and honestly underwhelming for the price I paid First time order and last

Pleasantly surprised by this place. They have a huge menu of both drinks and food, not just the standard coffee shop array of pastries. You can get a gourmet coffee and a full meal here. They also have some fun holiday drinks. I had a gingerbread latte and it was delicious. I also had a salad that was fresh and well-made. The staff were lovely and friendly. I will note that the salad was a bit overdressed for my taste, so if you like a more lightly dressed salad, either specify that or ask for the dressing on the side.

I went with my wife and 7 month old son. I got my food in a timely manner, however my wife's just did not arrive, while 4 staff were standing behind the counter doing nothing. We even asked for the food a second time after mine arrived. Still nothing. There is no excuse for incompetence of this degree. It is not a difficult job as I have worked in an identical establishment in my youth. Absolutely useless staff.

Can be a bit student filled but that's what you get in the queen's array.

Ordered at 12:20 and didn’t get to me to almost 3 o’clock

The food is cooked good, fast and freindky service, but i asked for chicken goujons and got a hot dog and chips hahaha, i mean im eating it anyway because im hungry but would have prefered what i ordered

Missing 3 items from my order.

Had a nice family lunch here on Saturday afternoon. My salad was great, as was the coffee! My son ate every morsel of his lunch. Good GF options too. Recommended

Best coffee in Belfast, but the food is a bit wanting given how pricey it is. Also it’s a great place for getting my uni work done. It’s probably worth being a regular just for the coffee

Food didn’t arrive but is recorded as delivered. Atrocious customer service - 2 hours after ordering and the food not arriving was told “the JustEat delivery driver probably stole it, that’s what has happened before.” They didn’t have a phone number for the delivery driver & said it will either be delivered or it won’t. The then proceeded to hang up and continue to hang up (it wasn’t a heated conversation and there was no basis for hanging up).

Half the things on the menu are never available. It takes a lifetime for food to come and most recently, when we were sitting outside (waiting 30 mins) and food came out the waitress said “you can get your condiments from inside”, despite her walking right back there and seeing us struggling with three dogs. Just a bad operation.

Disgraceful.driver had advised app they where at restaurant when they were not.has to go elsewhere.no apology or acknowledgement offered.very very poor delivery

The RUDEST staff we’ve ever encountered; no effort made whatsoever - no hello at till, just a cold, unfriendly, blank stare to greet us and order taken begrudgingly. When I held my hands out to receive the takeaway order, the waitress slammed the food on the counter as opposed to handing it to me directly. She forgot our cake and was extremely rude to us when we asked for this missing item. The whole interaction we were treated as if we were causing a huge inconvenience for daring to order. Paninis were not as advertised- missing items inside and food was average at best for prices they charge. Also, why have multiple paninis on display if you’re not going to vend them? 100% will not be returning and will be warning others not to go - though the couple behind us, shocked by how we were treated, let us know they had decided to leave of their own accord - so perhaps they are already managing this on their own! Wish there was a negative stars rating as this would be more accurate.

Get from this place frequently and the bobs loaded fries were Very nice

Girl taking our order couldn’t have been ruder, we actually felt so uncomfortable just simply ordering. Hopefully she was just having a bad day…

Lovely coffee and good selection of food on offer. I have the goujons and they were tasty enough for the price. It was towards the end of the night and it was slightly dirty in places. The outside, especially the side area could really be doing with a clean up.

Was given the wrong drink not happy

I found the customer service to be really bad when I was in for a late lunch yesterday. I don't know if the girl taking our order was having a bad day or what but she was very rude and haughty, I definitely won't be back when there are so many nicer/welcoming cafes in Belfast!

Another good Bob and Bert’s. The usual high quality range of food, sweet treats and coffee. Plenty of seating, including an upstairs area.

Didn’t get drink with the food

Went last Saturday as was told it was Meet Bob and Bert Day- fairly disappointed as they never showed up!

I just had a coffee,but it wasn't great.

Forgot black pudding in every order

Visited today with two kids. They had waffles with 'maple syrup' which was clearly thick golden syrup and I ordered the 'Froggy dog' which was described as having brie in it but instead came with a small amount of grated cheddar. Disappointing as no staff mentioned that items were being substituted/unavailable - we would simply have ordered other items. Other Bob and Berts we've been to are nice but we won't be back to this ono.

Pretty awfull to be honest, cold soggy bread, pancake wasnt even fried, dehydrated sausages , most likely batch cooked in bulk a few days ago black pudding missing from order, cappuccino pretty much just warm milk. Terrible

Service terrible.Waited 3/4 hr for hard poached eggs and burnt bacon No one interested in us as a customer Paid £19.00 for worst breakfast in town Plates slammed down in front of us without any explanation of getting knives and forks from somewhere else in restaurant Not offered butter,sauce or salt and pepper Was served our coffees immediately which were obviously stone cold when food arrived . DEFFO one the worst experiences in a restaurant ever Pathetic for Belfast

Terrible Terrible Service Hung up the phone and refused to answer after calling back. will never order from here again.

Suprised to witness the shitness of this branch given the existing reviews. Staff are students, clearly hanging from heavy sessions on Saturday night as they gave zero Fs. Place was filthy with sticky tables and stuff lying all over. Fries on both of our meals were raw Inside. Do yourself a favour and go elsewhere

Sunday brunch was excellent lovely friendly staff along with a great menu our meals where excellent definitely a great choice to enjoy your Sunday.