Bob and Berts in Coleraine

Not what it used to be.......7pm on a Friday night called in for something to eat. Had to ask for table to wiped as the place was a mess. Stacks of dishes left on many tables. Others were cleaning down their own tables before sitting. Cutlery sticky. Lots of staff but none worried about the cleanliness of the place. Ordered burgers, not as we expected nor described on the menu.....tiny portions, fatty limp bacon, a square of processed cheese on top. So disappointed. Won't be back.

A simple ice cream and coffee ruined by one member of staff due to her disgusting attitude. A simple error on her pary was made feel like we caused the issue. Even ordering the ice cream in general seemed like she did not want to do it. Alice needs some people skills. Absolute disgrace.

We went for lunch which was fine. However, we had to clean our own cutlery ( all the cutlery in the containers looked dirty), even the drinking glasses needed cleaned. The main cafe area had a grubby feel, and we felt it could do with a really good clean. It appeared to be run by young students who walked about aimlessly looking for the table numbers! I have been in this establishment before and had no problems but think I will give it a miss until the end of the summer and hoping this is just a glitch.

Stopped in for brunch today ordered 2 x Avacado and poached egg breakfasts they arrived out the salad was well fermented probably should have met the bin 3/4 days prior, the chopped avacado was pure brown and when returned for fresh avacado it came back mashed up same serving as the first time round. Overall a terrible feed that was well overpriced for what it was. Seems like what once was a thriving outlet has become very complacent.

This place should be closed down!!! Went for some food, 3 sets of dirty cutlery and 2 dirty glasses later. As we sat and looked beside our table the place is disgusting as can be seen in the photos. Environmental health need to be aware!

This is a really nice little restaurant right on The Promenade. The food was very good and served quickly (but it's not fast food). The service was good, the prices very fair.

went in for a nice lunch with my boyfriend, horrible service, horrible food. never in my life have i went into a restaurant and been so undermined. never again

So DISGUSTED IN HOW THIS PLACE TREATS OTHERS Stopped in for a coffee and while there a little old man who ( seemed to be homeless) had came and had sat down , doing no harm and fixing what looked like his shoe when a male staff member had approached him and said ‘have some dignity for yourself ‘ which I thought was disgusting as that is definitely not something you should say to any human being , any other member of staff that came in contact with him was more than lovely ( as they should be ) Once the man was spoken to like that he left I then followed him just to see if he was okay for him to tell me that he has been in 4/5 other times and has been treated in horrible ways such as (being told he smells) I was telling my friend and he has said the same man was in one day he was there as well he had even offered to buy him food when a staff member had them told him no that he was not allowed , For such a big company that does all this sponsorships and charity work you would think they would treat not only the older generation but the less fortunate a bit better,

Standard Bob and Bert’s place, it promises so much but delivers so much mediocrity. On the board the menu looks fresh and interesting, but the reality is it’s pretty low quality when it arrives. Ordered a panini and asked if I wanted salad with it? I said yes and received a huge bowl of coleslaw and pesto pasta. A very bizarre salad indeed. The service is ok, but so many better places in Portstewart.

How this place is not shot down? It has exellence location and is spacious and thats it. People work hard to go to caffee but this,, resraurant,, dont respect that. It is simlpy dirty place, tables are not stable , famill close to us spill there coffee by barly touch the table, chairs are looing like it was a barn not restaurant. Food is so expensive in relation to quality and dining experince. It is to noisy, and staff dont know even the products. My green tea costs £3.5 and it was terrible , and pot was dirty

Wrong order arrived, overcharged for food, recieved chips not ordered which arrived freezing cold. Staff were arrogant when when asked to correct the order. Drinks did not arrive that were ordered.

This was always a great place to grab a breakfast or lunch in but it’s downhill. Bits of our meals were missing like bacon on one and sausage in the other. The portions have gotten smaller and seemed of poorer quality than usual. My coffee order was wrong too. The toilets were so awful I decided not to use it, but later my little girl really had to go and I found myself gagging at the state of the toilet, even though a staff member with cleaner had just come out of it?!?!! Will not be returning here again. Not a pleasant experience.

Since we were with our dog, which is no longer welcome, we had a takeaway from here. My daughter always gets a hotdog but today we discovered that this no longer comes with chips. £8.45 for a roll and 1 sausage, with no side, is ridiculous! The chips that came with the other dishes were full of black eyes and were of poor quality. The portion sizes are so much smaller as well! I wouldn’t recommend this cafe anymore.

Prices were expensive before but they keep going up. A salad at £9.75 used to come with garlic bread on the side, now it’s an extra £2.50. Kids hotdog meal came with only half a hotdog. Cafe food with restaurant prices’

We visit Bob and Berts Portstewart fairly often and have always had perfectly acceptable meals/snacks. However on this occasion it was definitely underwhelming Two burgers fine (one pulled pork, the other chicken goujon) but nothing special. We were asked if we wanted to "super size" (or whatever they called it ) our chips. My husband said yes I said no. When our food was served he had a very small portion of sweet potato fries (not what he ordered) and I had a larger portion of chips. However, neither portion was sufficient to fill the plate and without even a little bit of salad to dress the plate, it looked sparse and unappealing. My chips were also poor quality with lots of black bits .The tea and coffee were fine . As this is North West 200 motorbike races with lots of visitors I wonder if they were cutting corners - just a thought .

Why does a restaurant think it is acceptable to eat and drink off dirty tables. Short of a bit of staff training or it my just be policy, my first and last visit.

was in on Monday with family and there were 4 dogs in the eating area I am allergic to dog dander and my daughter is terrified of dogs food was good and sevice was grand ,but the dogs are winning in this place I was raised as dogs don't be where your eating or cooking. Basic hygiene I think sorry but no more Bob and Berts for us

Called in for coffee and ice creams. No one servicing the icecream counter so queues at coffee counter for both. Whilst we queued a man came to the icecream counter and a female staff member clearly knowing him well came over to him to chat.. I was watching because I was unsure if we should be queuing at that counter. Whilst they chatted the man put his hand into the bowl of icecream spoons for customer’s use, he ran put his hand into the bowl and played with them. This continued whilst they chatted him absentmindedly running his hand through the soon dish.. staff member said nothing… I kept thinking why doesn’t she move the dish away?.. …When we did get served….. we ordered cones… very poor hygiene for customers expected to need a spoon. It was a shame coffee was nice..setting was nice.

Stood waiting to order and saw in the corner if my eye, on if the girls was scratching her nose (with glove on). I watched on hoping she would change the glove but she had a few more scratches and fiddled with her nose piercing then turned around and started making up a panini. Didn't washher hands or change the glove. I completely understand how annoying an itchy on is, but please change the glove!

I had heard so many negative reviews from friends but though it couldn't be that bad. I was wrong. Never again

Me and my friend thought we’d celebrate after an exam by going to a nearby bob and berts. He ordered a waffle stack while I just ordered fries. Just fries. He waited about 5 minutes before the waffles came out without issue, but the fries...

Great for gluten free options, friendly staff, child friendly. Good selection of food, tempting sweets and open at great hours - would recommend

Having ordered food, family sat waiting for nearly half hour on food with hot drinks gone cold. After checking on the progress of our meals and letting them know it had been quite a long time, it was apparent our food had been sitting on...

We had went to Bob and Bert’s for our lunch this Sunday, the queue was quite long but still plenty of seats. We waited for over half an hour for our food, only to find that the ticket had not gone through to the kitchen....

We had a buffalo chicken salad and a halloumi salad. The halloumi salad, the halloumi was similar to McDonald's cheese sticks only not as good, humus separated and tasteless, no dressing, ciabatta bread soggy. The chicken salad was no better. Whoever threw this together has...

After a walk to the Strand and back with friends we got take away coffees. Americana and cappuccinos Week and lacking taste. Won’t be back.

Very disappointed once again this is the second time I’ve ate here and will be my last. I use Bob and Bert’s quite a lot for coffee as I think it’s really good but the food is a disaster really poor standard. Once I approached...

Very disappointed at the lack of customer service we received from the front of house today. I can name the 'lady' in question if management want to know! Uninterested, off-hand, unhelpful and borderline rude....not a good ad for the store, and not of the usual...

All of what we got wasn’t worth buying it was just like what you would take out of a freezer and throw into the oven or microwave and onto a plate, I couldn’t recommend eating in it at all, staff don’t care

Called in today. Ordered £30 worth of food. This included 3 kids hotdog meals. The hotdogs came served in a quarter of a roll. YES you did read that right, a QUARTER of a roll. The sausages were hanging out of the miserable piece of...

Very friendly atmosphere, attentive staff that care about your experience. Foods great and by far the best coffee I've had in a long time. Will be back

Returned to Bob & Bert’s a year since my last visit, unfortunately there has not been much improvement . Tables outside are very slow to be cleared & staff inside appear to be more interested in their own chit chat than attending to their customers....

Had a lovely visit to this establishment whilst visiting Portstewart. Service was efficient and faultless and staff were very pleasent. Only went in for coffee as we had ate earlier but the food looked amazing. Perhaps next me we will eat.

I went here with my family twice at two different Bob & Berts and they are both amazing food is great and staff are amazing as well i would definitely recommend coming to one of them the price isn’t outrageous for food and it fills...

Came here with my son. Really disappointed. The panini was massively over priced and not that great. The chilli jam on the chilli chicken had a weird taste. The coleslaw was disgusting and inedible. The tables were dirty and we had to ask for one...

Delicious food and the most fabulous coffee. Hot dogs and ciabattas good value and tasty. Selection of cakes good and of high quality. Bright if somewhat basic surroundings- very clean. All staff were helpful and friendly. Great for lunch.

Sadly, a really disappointing experience. Food was poor and massively overpriced. Coffee weak and watery. Panini was stale and arrived with a bucket of coleslaw on the side, which I assume was the “salad” accompaniment. Dirty cutlery. Staff blunt and unfriendly. Don’t waste your money...

Great place to have breakfast if staying in the Port. Staff very helpful and very Covid minded. Had the french toast and bacon with Maple Syrup. Would have again

Went with a friend, the staff were terrible so unfriendly, talking among themselves behind the counter. The girl slammed my coffee on the tray and it spilled over the sides of the cup and over the tray, I had to ask another staff member to...

I work full time as chef in hospitality my self not very often get to go and eat out and I was very disappointed 5 of us at table 3 times they got orders wrong from front of house and out back quality of food...

Went here to get cake and ice cream. The girl who served was not friendly at all, no welcoming smile of friendly hello .. when it came to paying she literally threw it onto the area at the till. - Poor Service - Ice cream...

I had a terrible experience here yesterday, the food was not at a good standard, my iced coffee was too cold and my fry was too warm! AND, the staff was awful, one staff member even barked at me (apparently its not the first time...

I was in Bob and bert's p'stewart 2 days ago and out of 10 adults waiting for their takeaway food I was the only one wearing a mask. None of them had the lanyard that made them exempt from wearing a mask Unfortunately bob and...

Made use of a very good selection of tray bakes. Tea/coffee to a good standard. Well served by staff who were Covid aware. Clean and supervised toilets.

Lovely service although not a lot of social distancing between the seating although this would be very difficult with the layout of the cafe. The coffee and food is always lovely and up to a high standard as well as the staff who are always...

Terrible place. No evidence of social distancing. Stay away. We had lunch there on Saturday. Was charged £1 for mayo when ever other condiment was on offer for free. Staff were rude. Staff were not social distancing.

Was in at the weekend. Will not be back! Some Staff wearing visors on head instead of over face, but worse was to come!! A member of staff came out of the kitchen eating something, LICKED her fingers and promptly proceeded to make coffee for...

Visit on Sunday 20th. Packed indoors, distancing ignored, with no sign of any effective Covid awareness. Staff mostly not wearing any level of PPE. Cleaning slow and superficial. All staff young and no-one evidently in charge. Wifi has not been working for many weeks, but...

Friendly staff and tasty hot food on a cold and windy night in portstewart was that good I went back again later in the week

Busy spot on promenade. Nice staff, great choices on menu. Coffee was good, eggs were good. Would go again...

Always go to Bob & Bert’s when visiting the Port for a wee coffee & tray bake, Today was our third visit to the Port since Covid 19 restrictions lifted but it was the first visit on which we decided to go to B &...

I’ve been coming here regularly since it opened but today is my last trip. The staff are friendly, the coffee is pretty good, but it is a dirty hole. There is little to no Covid prevention measures. Only some of the staff wearing PPE. Tables...

Lovely staff and fabulous food. Visited with my sister today for lunch. My dish came covered in a sauce that I didn’t like at all however the staff instantly accommodated me and made me a fresh one, free of charge, without the sauce. Excellent customer...

Post Covid started going to Bob and Berts coffee shops. Great coffee / food but service is very poor. Staff unable to work tills seems to be an issue and customer service on the whole not where it should be. I contacted Bob Berts via...

I visited Bob & Berts today and was immediately put off by the over crowding and lack of social distancing. The food was cold and very basic. Coffee is over priced and tasted quite bitter.

Visited today for lunch. There was a sign on entry to lay out Covid measures but what we observed the sign was useless. No social distancing observed with 2 groups sitting on 1 table. No staff were at the entrance noting the number of people...

Too many people, no wiping down of tables, only some protection for staff. Not good enough, we felt unsafe.

Went for breakfast which was very nice when it eventually arrived after 30mins but we weren't impressed with the safety measures in place for Covid. Tables seemed too close with no screens between them. All staff had visors but no face masks. Tables weren't being...

My son and I went for breakfast. He had scrambled eggs with bacon on toast. I had the same (minus bacon). The eggs were scrambled to perfection. They also serve Suki teas - really tasty and high quality herbal teas from a Belfast company. I...

Went here with my family, wife and 3 kids including a baby ( who needed a feed ). Girls took orders and while we waited, I noticed ONE guy in a booth on his laptop with empty coffee cup. I asked staff if he would...

First visit to the new premises, much better and less cramped than previous. Staff were polite and friendly, food was served piping hot and tasty. Much more reasonable on the wallet than Morellis and staff actually interact rather than treat you as an inconvenience.

Nothing has changed except two small shields hung up at the counter. It is maybe a bit roomier than other places here but not a single chair has been moved to give a clear route back out with your take away.

Dropped in after a meal out as the kids wanted dessert. Two large portions of Rainbow Cake and Salted Caramel Cake. There was a one way system marked out. The tables have been well spaced out and as long as customers follow the measures everyone...

Travelling the northern coastal route, we spotted this little gem. American styled restaurant. Burgers, shakes,waffles,pancakes etc. Parking is available across the road. Fantastic menu, lots of choice. Lots of tables Friendly staff on hand. Food was awesome, came in a timely manor. I didn’t realise...

Had the BEST cup of coffee here on Friday morning served by a Barista who was so pleasant and welcoming. The apple and cinnamon scones are also deserving of an honourable mention, they were delicious! I visited with my daughter and it was so good...

Had a lovely cooked breakfast here early on Saturday morning. Impressed by the quality of the food - well cooked and presented - no grease in sight! Staff and servery were well prepped, no doubt for a busy day ahead. Everything looked lovely - fresh and appetising.

Went to Bob and berts for breakfast this morning, first time there and I can say will be back. It has a great selection of food, and sweet treat, their coffee is beautiful and have 3 sizes of cups... They have a great menu and free WiFi

Eat here on a regular basis, always good value for money, breakfasts are great, highly recommend a spud stack. love the chickpea salad, goujon burger is also good! Very busy place, can be hard to get a table. Toilets can be sometimes be neglected.

Food and service was good and was great value for money no complaints all food we had during our visit was good.

Saturday morning breakfast with a good view. We went as we had never tried a breakast in Bob and Berts. The three meal choices were all much cheaper than other places and were promptly served and quite tasty. On the down side why serve a flat white in a glass with no handle? The table and cutlery were not the cleanest. Overall a very pleasnat experience.

My wife was in Kirkcaldy branch today , she has coeliac ( gluten intolerance ) ordered her lunch and guess what , meal arrived and loaded with gluten . She has called doctor and hospital and is now out in a severe Rash . Please avoid , we will be calling head office tomorrow. We did raise complaint in the shop and manageress blamed chef ...... absolute shambles ....... we’re not finished yet

Good for a light lunch after a walk on the beach. Always very busy, good choice of light bites and meals. Speedy service

Total disregard and lack of respect for allergies. Ended up leaving as we were unable to place an order. Have been trying to contact bob and berts directly since this visit, however 4/5 months later still no response from them!

Popped in here whilst in the area. Great coffee/ tea and scones. Busy but clean and good service. Staff pleasant

I was in for breakfast and if you were not carefull you could get a bit of someone else's, as the cutlery was disgusting and the waitress with a sectarian tattoo adds a touch of class also.

Great place for breakfast with plenty of choices including traditional fry, scones, sandwiches and pastries.

Yuk absolutely disgusting don’t know where to start! Place is run by 17yr olds who have no social skills can barely speak or greet you ...cutlery absolutely disgusting plates dirty only ordered toasties the food was luke warm Asked a waiter (or whatever his title was) for sauce he pointed “yes it’s over there” just all round yuk horrible place and the noise in it awful will never be back !!

For some reason I decided to give Bob and Berts another go, nothing has changed. Food is bland service is average at best. Why Bob and berts has so many locations is beyond me.

Was in the other day tables were a mess 4 staff working and not 1 out doing the tables would have not mind if there was ran off there feat but was about 15 in the place food was not at the standard it was when I first went into it wont be back again for some time

Full menu times need to be advertised as hot food only available for part of the day. Also the quality of ingredients used has definitely dropped as well as the portion size but not the prices. A few of the staff have an attitude problem.

Used to love bob and berts but last 2 times ive been its gone downhill....i went few weeks ago to portstewart one as hasnt been since it moved and i didnt enjoy it at all...but gave it the benefit of the doubt and went back but i can assure it will be last time. Went on sunday morn after a lovely walk on the beach with my other half. He had thr French toast and i had what was meant to be a raspberry and white chocolate scone. My scone was posioned with cinnamon which i dont think shouldve been in it and the white chocolate on top was like the sauce u get on your ice cream in mauds and was stuck to the plate rather than the scone. So disspointed and wont be rushing back!! This place has really gone down hill. It seems that the more bob and berts is expanding the more downhill the food is...obviously money means more than reputation!!

What a shame it’s gone from a delight to a fright! Fry was barely edible. Would need a hammer and chisel to break tiny rock hard piece of dried up soda bread. Lots of choice on the Prom now so will give here a rest and see if things improve. Hope they do cos previously was really good.

What happened to the portstewart branch? Used to be so good and the best place for breakfast. Now the last 3 times I’ve been, it’s gotten so terrible. Bacon really undercooked, eggs tastes like rubber and black pudding badly over cooked. Things missing from order and staff totally disinterested and rude. Very disappointed! The new location is lovely and really well done up but not enough to bring me back for food. Hopefully it drastically improves and goes back to the great quality it had when it first opened.

Excited to see the new Bob and Berts. New restaurant roomy and brighter than before. A very good menu, however food on display not appetising, looking dried up and appears like it has been there few days. Staff unhelpful and inefficient. Tables left uncleared with customers doing it themselves. Teething problems maybe, good Management certainly could improve smooth running. Will return in few weeks time and update.

I've been to previous site futher down the prom dozens of times.

Don’t come here if you’re on a diet! Everything looks amazing! Called into the portrush branch one afternoon for a coffee and ended up completely ruining our dinner as the buns are just too good to ignore. To be fair Bob & Berts are more cafe/restaurants than coffee shops, menu’s huge and very appetising.

Took family in while visiting the north coast.First of all you couldnt hear yourself think,thought i was in Barrys Portrush. We ordered poached eggs and to our shock they were on our table in mins,alarm bells ringing i said to the waitress that was quick to which she replied,with a smile,they are cooked the day before like the burgers,its what we do on busy weekends.Well my heart sank, goes to show you dont know what your eating.Is this right or am i behind the times.My heart doesnt lay to that and will not be back..:(

Fantastic well cooked breakfast in this new B and B's in Portstewart. Loads of room for our group of 15 and lots of choice.

I have been in the old premises and always had a good meal, now they have moved a few doors up and it was awful.we ordered fairly simple meals and went to sit. Most tables were positioned such that customers are almost sitting on top of each other with no room to move. Waited 15 minutes to get the food and when it came it was warm only, that because most meals sit on the serving hatch for some time, we observed a couple of tables meals sat there for 10 minutes before actually being taken to the table. We will not be going in here again until they have a real rethink on the meaning of service.

Nous y sommes allés deux matins de suite pour prendre le petit déjeuner tôt le matin avant de partir en roadtrip. Les sandwichs sont bons et les muffins aussi.

Ordered beans and cheese baked potato with house salad.

There are not enough staff in the coffee shop to both process orders and clean up after patrons. Therefore the emphasis has been put on processing as many orders as possible with whatever staff there are, while used tables go uncleaned. The staff who are clearing tables are untrained in minimum standards, leaving trays of dirty plates and cups sitting around. We had to ask twice to have our table cleared from the previous customers. The floor hadn’t been swept at all and there were dead flies along the window seat which we had to use as seating. It’s such a shame that the owners have invested so much in stylish new facilities, but have failed to invest in enough staff, or in adequate training of staff to ensure their cafe operates to acceptable standards.

New Bob and Berts coffee shop in Portstewart. Only just opened and absolutely no consideration given to disabled access. Missed out on two tables when they became available because they were inaccessible for my wife's wheelchair. It was suggested by one staff member that I should sit at the tables outside where there is more room! Most of the tables inside would be inaccessible for wheelchair users even if the shop was empty. Tables too close together and long bench seats where wheelchairs cannot get near the table. Poor planning for such a new store. On the plus side one particular staff member (Lois - she's a real star) was incredibly empathic and supportive and a very kind couple seeing my predicament offered to hold their table (one of the few accessible ones) for me when they had finished. If not for that it is likely I'd have had to leave. Such a shame in this day and age. Food was delicious by the way.

I would have ordered a honeycomb ice cream or plain chocolat but they had none so I had the equivalent of a “ Magnum” ice cream stock they do & they had several flavours & shapes . The other was a triple scoop of vanilla , chocolat / caramel / vanilla all very tasty !

Four adults called in for breakfast. After a short wait in the queue we gave our order to a young lady. One of our number doesn't eat much bread not black pudding so we asked for the "famous fry" without those. Two other fry's and one pancakes with maple syrup. The process is you order, pay and then take seats at one of the tables. This is a new cafe, much bigger than the previous one which was just a bit along the street. There is a nice atmosphere in the cafe.

Never again! Order at the counter after queueing for ages. Carry your own drinks including the coffee which was hot when ordered but drunk cold before any food ever arrived. Simple order of scrambled eggs took for ever. Toast was cold, coffee was finished and the scrambled eggs were rubbery and seemed to have been made from a powder or ‘instant’ pack.

Simple tasty flavorful food. Very family friendly and free coffee refills. The free water tap is great and had good kids meal options.

The new ( at time of writing ) Bob & Berts in Portstewart.

Cool place with great staff and a happy casual atmosphere. You grab seats as they come free. The good was tasty and good value. We were just in from a busy day and this place was ideal. A good step up from a chipper but not nearly as formal as a restaurant- great with kids.

Bob & Bert's, Portstewart, have recently moved into new premises. We visited the new premises shortly after they opened. The food is still as good as ever but the layout of the seated & service queue areas needs to be altered. There are two bottlenecks where the queue joins onto the seated area making it awkward for customers to access the seated area. Staff coming through with kitchen prepared food experience the same problem. As well as the bottlenecks, there's too many tables in the seated area. I don't think that parent with buggies or customers in wheelchairs would be able to move through the seated area to either get to a table or to leave.