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3.5

Based on 19 opinions finded in 1 websites

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Nº 280 in 330 in Sevenoaks

Nº 82 of 92 Other cuisines in Sevenoaks

Score
OpinionsNoteTripAdvisor193.5

comment_iconOpinions

I’ve been going to this cafe on and off for 10 years. I have to say my experience has gone downhill since Covid. My recent visit has been very disappointing . I ordered a Spinach and Mushroom Quiche with salads. First of all, the Quiche was still frozen in the middle. Secondly, I didn’t even have time to argue because my daughter has been stung by a wasp. Totally understood this is normal in warm weather but the Cafe’s reaction has been shocking. I went to the counter to ask for some ice. It took at least 5 mins for the waiter to get it despite I can see a bag of ice lying on the table with 1 waitress standing next to it chatting to another lady. I asked can someone just give me the ice as my daughter is crying in pain. I was told someone has gone to get first aid and they can’t “just give me the ice”. After another 5 mins, the first aid has finally showed up. After asking what happened, his words are: oh…..I’m afraid there is not much I can do. I said can you grab me some ice please? It is at that point we finally got the ice!!! I washed my daughter’s wound with some soapy water after a quick google on what to do. I’m not a fully qualified first aid by no means. The cafe has an outside sitting area and wasp sting would be very common. Pleas train your staff on what to do or get some wasps trap like Polhill did. Very disappointing and I would have to end my visit after 10 years. Service standard has gone down too. Most of them look like they don’t want to work there and have a terrible attitude.

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Guang Y . 2024-08-12

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Took my mum for lunch and a look round the store and we had a lovely time! The food was lovely and the staff were super friendly and attentive. Will definitely be back soon … 😊

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Dan . 2023-12-17

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Very disappointed old system was perfect NOW cutlery and sugar on the table in this day and age everyone touching everything in sight is not hygienic I'll take my own knife and fork and stop using sugar

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Joyce C . 2023-11-01

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They charge £10.95 for a Cornish pasty. When we realised once it was put through the till, we asked what I came with for that price…side salad and slaw! It was dry and awful! Really overpriced for a cafe in a garden centre!

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MissRoweSevenoaks . 2023-10-05

MORE AT TripAdvisor

The cafe is fine when you finally get there. But, reminiscent of an airport departure lounge, you have to follow a winding path through furniture, barbecues, and sundry other items for sale before you then exit into the outdoors before finally getting to the cafe. On arrival, staff are very friendly and it appears very clean and welcoming.

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Traditional S . 2022-01-20

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Rude jobs worth waitress who was spraying tables with mounds of spray like a whole bottle could hardly breathe everyone sneezing from the over load of spray. Was Advised by rude waitress due to Covid regulations they have to use a mammoth amount of spray. They seat you all together in a small area when there is plenty of spaces at the back of the cafe. Waitress decided to tell our children off for standing up then proceeded to talk about us to other staff members. Waited half an hour for our coffees & well over priced. I advised we wouldn’t come back & waitress replied GOOD... Certainly wouldn’t go back absolutely terrible service all round over priced as well.

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nicolawilliams02 . 2020-11-18

MORE AT TripAdvisor

It’s a great little cafe for cake and a coffee. Does do other food but the choice is limited. I recommend it.

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chrissT8030TW . 2020-03-08

MORE AT TripAdvisor

Went for the nature trail and followed up with lunch in the Blueberry cafe with a group of friends and their kids. The main issue here is the ridiculous understaffing and a lack of management. There were mostly teenagers on staff with half wandering around like they'd forgotten where they were and the other half desperately trying to pick up the slack. Over 20 minutes we queued to be served only to then be told there would be a wait on food. I figured if the place was full then fair enough but less than half the seats were filled. The only reason this review has got two stars instead of one is the sterling work of the young lady on the till at 13:00 on Sunday 3rd Nov. She was only a young girl but the only one keeping the chaos in some order. Promote her or pay her a lot of money because without her you will be closed in a week! The food arrived luke warm and in very small portions considering the price. I did not have the time or the energy to queue up to complain. You need . More than one till. . A manager coordinating the team. . Some extreme staff training. . A review of your menus and either your portions or your pricing. . And someone to remind the other half of your staff what customer service is. Not impressed and (as is obvious from this review) I do NOT recommend.

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Wayne S . 2019-11-04

MORE AT TripAdvisor

Located towards the rear of the garden centre, it is quite light and airey. A fairly small main menu with daily specials also available. Seating is a little on the basic side, the food, both in quantity and taste, is very good. Staff are also very friendly/helpful.

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RucksackKent . 2018-11-26

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Never used to visit because they used to serve Costa Coffee which is OK if you like drinking out of a bucket. Had family light lunch. Decent portion, quick service by attentive pleasant staff. Will return.

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justromin . 2018-10-17

MORE AT TripAdvisor

As this is nearby it is a good venue for coffee. The lunches are also very good and staff very pleasant. Coffee is Costa

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janeyb2016 . 2018-06-20

MORE AT TripAdvisor

Went here for fathers day and I loved it. The food is great and very good value for money. Staff are very helpful. Will definitely be back.

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mbeale2014 . 2018-06-19

MORE AT TripAdvisor

This is the cafe / restaurant in Coolings garden centre (there are two Coolings garden centres about a mile apart - both have a cafe. This is the one on Knockholt road, not the one on Rushmore Hill). The restaurant is comfortable and bright and there is a small area with a couple of sofas if you fancy lounging. Food is ordered at a counter and it is brought to your table. On this visit we just had a drink but the food looked good. The staff are friendly and quick to clean up the tables when customers leave which is nice. Plenty of parking space too.

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SevenoaksSinjun . 2018-01-28

MORE AT TripAdvisor

Made to feel very welcome, excellent service,beautifully fresh food and as much ,tea,cream and jam as you could eat.

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ritchielynwood . 2018-01-17

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The cafe/restaurant in Coolings garden centre is a great place to bring children - it is child friendly, with play area, tables, sofas, high chairs etc. Somewhere where if kids make a bit of noise it is tolerated and blends in... In addition they have children's lunch packs and the food for adults is good too!

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PtarmiganTraveller . 2017-04-06

MORE AT TripAdvisor

We visit regularly and always enjoy great service, sandwiches or bagette are freshly made or hot meals if desired.For children there is a nice walk and animals to see

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Monica R . 2016-11-23

MORE AT TripAdvisor

Great selection of food for children Lovely outside seating overlooking garden centre and nature trail Great food selection - great cakes

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helendK3772UQ . 2016-05-22

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Metimos en hoy a tomar un bocado a la 1 pm. Pedimos dos rollos de salchichas, climatizada, con ensalada y me dijeron los rollos de salchicha tiene que ser calentada en el microondas por mí! Pregunté si la cocina sin calor ellos dijeron "no, hazlo tú mismo". No había menús en el principio de la cola y cuando le dije que no había menús me dijeron que "se han dejado en este extremo". No ofrecen un menú y sin poner los menús en la entrada de la cola. Si quería un autoservicio de comida, habría ido a una cafetería de la autopista. Venga, dar su personal Coolings algún tipo de formación en servicio al cliente

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barnshaws . 2016-05-20

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Lovely scones and coffee home-made. we arrived at 10.30am and by lunchtime it was really busy, nice to browse around cooling garden centre as well

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gigi101204 . 2016-04-08

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No dejes que la ubicación de esta pequeña joya te desanime!! Incluso si no eres un entusiasta jardinero - o incluso uno de la concreta sobre todo Brigade - este es un lugar que vale la pena llamar a para el café de la mañana, un almuerzo ligero o el té de la tarde. Hay una amplia y menú imaginativo, y la mayoría de parece casera (y para los platos calientes, recién cocinado) a precios muy razonables. Un montón de aparcamiento, con el atractivo añadido de su sendero natural. Si viene desde la A21, este es el segundo centro para refrescarse en la carretera - aunque el café en la primera es igual de bueno!!

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MIKE F . 2016-03-15

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Came here with my Mum and a friend. Coolings nursery is delightful with a great gift shop and the Blueberry cafe inside was pleasant. I had a Brie and chutney panini sandwich which was accompanied by a very small portion of crisps. My Mum had...

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mwooduk . 2015-07-25

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