Blue Sky Chinese in Ipswich

So amazing food and quality, so delicious. Thank you so much for your service. I'll recommend everyone 👍 👌 🥰😊

Unfortunately this is probably the worst experience I've had from a takeaway, and expecially in relation to customer service. We placed an order for food, myself a vegetarian, and had checked on their website before ordering through Ubereats. The item in question, pancake rolls, stated to be vegetarian on both. Through a glitch with Uber no house number was attached to the order, and we waited 1 hr 45 minutes for it to arrive, having been quoted 40 minutes to an hour originally, and after having chased the takeaway, only to be told that because there was no house number they put the order to the back of the queue, instead of taking a minute to check the address with myself. When the meal did finally arrived, and after taking a couple of bites of the pancake rolls, I was dismayed to discover they contained both meat and shellfish. I phoned the takeaway to let them know the issue with the meal, only to be told that it had been ordered incorrectly and it apparently did not state they were vegetarian. I was also informed that the wait for the meal was 'my problem', and when I asked for money back for the pancake rolls I was informed that my account and address were going to be 'blacklisted'. At no point did the takeaway apologise for anything, and actually blamed me for their mistake. She eventually promised to refund the rolls, a refund which never materialised. As for the rest of the meal, my partners chicken balls were stone cold on arrival, the Singapore noodles lacked any flavour whatsoever, and the black bean sauce tasted literally only of soy sauce. The whole meal was mediocre at best. Fortunately I have no medical issues with shellfish, but I worry that someone with a shellfish allergy could easily have order the rolls that were labelled vegetarian, and could have a severe allergic reaction, and I also worry that other items on the menu are labelled incorrectly on their website or Uber, as they do not seem to take dietary requirements or allergies very seriously. I run a business in the area, and I would never dream of speaking to any of my customers the way I was spoken to last night. The audacity of it has left a very bitter taste, it doesn't take much to apologise especially when you're very clearly at fault, but the lack of empathy and even a modicum of customer service means I will never be ordering from Blue Sky again. If you want an overpriced, underwhelming Chinese takeaway, then look no further. But if you ever have any issues with the order, don't expect them to care or offer any kind of solution or recompense at all.

Unfortunately this is probably the worst experience I've had from a takeaway, and expecially in relation to customer service. We placed an order for food, myself a vegetarian, and had checked on their website before ordering through Ubereats. The item in question, pancake rolls, stated to be vegetarian on both. Through a glitch with Uber no house number was attached to the order, and we waited 1 hr 45 minutes for it to arrive, having been quoted 40 minutes to an hour originally, and after having chased the takeaway, only to be told that because there was no house number they put the order to the back of the queue, instead of taking a minute to check the address with myself. When the meal did finally arrived, and after taking a couple of bites of the pancake rolls, I was dismayed to discover they contained both meat and shellfish. I phoned the takeaway to let them know the issue with the meal, only to be told that it had been ordered incorrectly and it apparently did not state they were vegetarian. I was also informed that the wait for the meal was 'my problem', and when I asked for money back for the pancake rolls I was informed that my account and address were going to be 'blacklisted'. At no point did the takeaway apologise for anything, and actually blamed me for their mistake. She eventually promised to refund the rolls, a refund which never materialised. As for the rest of the meal, my partners chicken balls were stone cold on arrival, the Singapore noodles lacked any flavour whatsoever, and the black bean sauce tasted literally only of soy sauce. The whole meal was mediocre at best. Fortunately I have no medical issues with shellfish, but I worry that someone with a shellfish allergy could easily have order the rolls that were labelled vegetarian, and could have a severe allergic reaction, and I also worry that other items on the menu are labelled incorrectly on their website or Uber, as they do not seem to take dietary requirements or allergies very seriously. I run a business in the area, and I would never dream of speaking to any of my customers the way I was spoken to last night. The audacity of it has left a very bitter taste, it doesn't take much to apologise especially when you're very clearly at fault, but the lack of empathy and even a modicum of customer service means I will never be ordering from Blue Sky again. If you want an overpriced, underwhelming Chinese takeaway, then look no further. But if you ever have any issues with the order, don't expect them to care or offer any kind of solution or recompense at all.

If there was an option for 0 stars I would give it. Customer service does not exist here and food is served raw

Do NOT order from these guys the pork was not cooked chicken was still raw and prawns not cooked STAY AWAY !!!! Was rushed to hospital with food poisoning when I called them the boss was very aggressive

Always spot on. We have ordered from here many times. Have never had a bad meal. Tonight we made the mistake of ordering but put pick up as the option. We didn’t notice and waited nearly an hour. We got a phone call to say it was ready for pick up. We asked if we could pay the extra for it to be delivered as we had had a glass of wine. It was here with in 15 minutes,still hot and very delicious. This is not the first time staff have gone above and beyond. Highly recommend and thank you.

I just had the most enjoyable Chinese ever! It came on time and piping hot, a had the special rice and its 1 of the best iv had for a long time 😋 🙌 👌

Avoid this Chinese worst customer service and food cold. Also when food was delivered by a romainian guy gave him the money and shut the door but noticed him hoovering around outside my front door (my dog walking boots where outside front door covered in mud) he tried to steal them front my front door!! I confronted him and got them back but will definitely not use them again if he can do that god nos what that do to food when delivering not trustworthy!!

Absolutely awful, disgusting service ruined my son's birthday took the money on uber then had proms with refund £85 order.. 5 mins down the road rang 4 times constant lies , " too much traffic"!!! They never started cooking after 1 and half hours waiting eventually drove down to resolve and the reception was a unapologetic frosty approach. Disgusting service!!!

Continually over an hour and a half late each week. Rang always told the roads are busy I adkec why promise deliver in under an hour. Reply was what you want us do fly over the cars, then was told I can come collect the food meaning after ordering at 6pm at 7:15pm food hadn't even left there!!!! Last time I will be using them. Poor service Poor delivery And poor rude arrogant attitude on the phone

Don’t order from here , a hour lost and all i kept getting told is it’s out for delivery and it’s too far so will take some time I live seven minutes away from this place

The food was an hour late. After phoning several times chasing it to find out where is was, I found the woman to be rude telling me I was wasting her time. All I wanted is what I had paid for. Once it finally arrived it was cold. I stopped using Blue Sky as I have had this problem before, coming back after a year I was hopeful things had changed but her attitude and customer service really need to be worked on. Its fair to say I shall NOT be using Blue Sky in the future.

On NYD we expected a long wait on a Chinese... however I didn't expect to wait for over 2 hours for it not to be delivered and so went and picked it up. We did get 20% off our bill for having to pick it up - only because I asked for it. The curry sauce, salt and pepper chips and smoked chicken was some of THE BEST my partner and I have had. I had a chow main which was soggy though. Overall, the food was fab however, the service was shocking. Kept calling up and saying oh it'll be an hour, oh it'll be half and hour. At the 2 hour mark we called up and said we want to pick it up and their reply was, we'll cook it now, will be ready in 10mins... it was ready by then but it shows that they hadn't even made it yet despite the promise it would be delivered within time slots.

I have used this takeaway for a very long time and it can be a bit hit and miss. Unfortunately, tonight is a big miss... At the time of writing, been waiting over three hours for my delivery, been fobbed off on the phone multiple times, very rudely I might add. Very disappointed.

Not happy at all. Never completed the order because the delivery driver refused to deliver be cause he didn't know where I lived and wouldn't take directions or call me???

Ordered online at 7pm to be delivered at 8pm. 9.30pm and still no food! Phoned at 8.30, was told food being cooked and would be 15minutes! Now phone line engaged!! Appalling service

Great food and service. Friendly staff. They already know my order when I call. Can’t believe the rating I’ve seen so hopefully this helps.

Used Blue Sky many times before. Normally very good. The takeaway has gone downhill so far that I wished I went elsewhere. Not only was the order 20 minutes later than told, it was also incorrect, and ALL the food was cold. On calling Blue sky I was basically called a liar as they said the dish I ordered, the chow mein was below the crispy beef. And that they do not understand why it is cold. I do not complain lightly and if one thing was wrong i would normally let it go. But when they get argumentative and basically calling me a liar, I find that I need to share my poor experience with others. If I had to give an honest review, I would say go somewhere else.

Waited nearly 2 hours for food, and was stone Cold when it arrived, half the order missing and was then refused a refund and shouted at down the phone by a lady

Love this restaurant . I use them on a regular basis . Food quality it good and portions are too. In a town with lots of choice this one genuinely stands out for me .

cannot give a star rating on this, reluctantly i have to. not at all impressed. we ordered our food online ..... two hours later still no sign of our food. my husband called to find out where it was "he is on his way" she said twenty mins nothing .when we asked for a refund, cannot give refund have to wait three days. not good for business. we will never use this take away again.

Waited over 2hrs for a delivery from a probably uninsured ex con delivery driver probably scoping possible marks. Refused a refund because of a web site. Have had dodgy food in past and poor service. One to avoid

I am finding difficulty in believing that other reviewers have actually tried Blue Sky Chinese. My experience based on a number of orders spanning the last two years has been most satisfactory. The food is hot, delivered on time and exactly what I ordered at an extremely competitive price. Come on, folks, this is a Chinese takeaway establishment, not Fortnum and Mason!

First time ordering from here, arrived dead on the time they said, hot and tasty, the prawn balls are to die for! We both loved our meals, would definitely order again

Waited over an hour for food which was expected, food came got order wrong as they put all pork over the salt and pepper platter (dont eat pork) rang and told them it was another hour and a half to wait and they literally brought back the prawns and not the whole platter it self as it was covered in pork as I couldn’t eat it. Spent nearly £30 pound on chicken fried rice and 4 prawns. Won’t be ordering again!

Me and a few friends with our children 6 in total had a get together and thought we would order from Blue sky for dinner. Made order over the phone asking for timescales before hand to ensure the children wouldn't be waiting too long for dinner. was told up to an hour for delivery so agreed to this and placed order paying by card over the phone. We waited for the hour and gave the benefit of the doubt as can understand they are busy on a Saturday night after another 30 minutes I called to see where our order was. I was told they are busy and was told 15 more minutes and our order will be out for delivery. Another 30 minutes went by and my friend called to be told that our order has still not been sent out when my friend questioned this she was told that the kitchen was very unorganised and are not necessarily doing orders in the correct order they were placed so obviously angry at this my friend said perhaps they should reorganise the kitchen so it works more efficiently. My friend asked again how long would we be waiting and asked for an honest answer as clearly we were being lied to on the previous calls, we were then told it is out for delivery but the driver had one stop before ours. We were offered £5 off our order as an apology but the lady on the phone soon changed her tone saying as we paid by card they cannot offer any type of refund, my friend probed this and said can't the driver just bring cash if they cannot refund the card we were told no. After going round in circles my friend advised if our order isn't here within another 30 mins we would be calling again then hung up. The order did turn up 30 minutes later and the poor driver you could tell they had had a night of it as they came up to the door they were immediately apologising for the wait times and trying to defend themselves (ofcourse we understand it wasn't anything to do with the driver) so we were understanding towards them. So moral of the story unless you like waiting 2 and a half hours for dinner and being constantly lied to on the phone when chasing up don't order from here! £60 worth of food we ordered but clearly custom isn't appreciated!

Ordered online, from their own site. Expected up to an hour for delivery. Phoned after 1.5 hours and was told it was on the way. After another 30 minutes I phoned to cancel, person on the phone was not happy saying it was on the way! Then offered £5 off the meal. I insisted that we no longer wanted it, it was to late to eat 2 hours since ordering. Thankfully I’d opted to pay cash on delivery so no money lost.

Was told the wait was 1 hour, but our food took 2 hours and 20 minutes and was barely warm when it arrived. Won't be ordering from here again!

This has been our local takeaway for many years, and although the food could previously be a little bit hit & miss at times - recently they have upped their game significantly. The last 2 takeaways in particular were absolutely delicious, fresh tasting and not greasy in the slightest. Menu highlights include the Malaysian Chow Mein, Super Value Starter for 2 and King Prawn Hong Kong style.

Family favourite for as long as i can remember, polite and kind staff, never had any issues, thankyou very much :)

What has happened to this Chinese been going there for almost 4 years and ordered regularly It must have changed hands as the food was horrible It isn't like it was before overcooked and tasted nothing like it did before Won't be ordering again Such a shame as this used to be the only place I went. .

Food was nice the only thing that let it down was the 1 hour 30 min wait for delivery and the food was cold so had to reheat

Ordered food at 6pm was told it would be an hour , rung again at 730 was told be there in 5 minutes ..again at 8 be there in 10 rung again at 820 was told 15 minutes..stop taking peoples money if u have no intention of sending out the food because now I'll have to wait to get my money back..ridiculous

Really impressed with the food, really tasty and fresh. Highly recommend.

Food delivery over an hour late. Avoid.

Delivery time is a bit slow, but most of the food here is tasty, but the WINGS are horrid. Don’t do it for the sake of yourself. Had me gagging like a mf

I recently ordered a meal for my family , it came to over £55 and when we got home two things were missing , we called and questioned this , we were told we didn't order it when I know that we did as I went through a list of dishes we had made , above and below orders were there . Please check before you leave as it's a your word against there's as to who is right.

Blue sky was only place we ordered from,I've been going there well over 5 years, but this time....the quality of food was bad. Tasted like nothing we have had from them before. And won't be going back. Its like the chef has giving up on cooking decent food Trading standards will definitely be hearing from me.

I have used this take away for years but the last 2 have been really poor greasy gross twice on the trot never again blue sky bye bye and the price is getting ridiculous.

Have been ordering from here for the last 2 to 3 years, and have always enjoyed. Last order was not to good, and unfortunately most recent order again was not nice, greasy and bland, not sure if chefs have changed ? But disappointed.

Delicious! I hesitated to order first just because they dont have any picture. However it was awesome and I added a photo for you guys. Also they are so kind, they always read the extra request part. Thanks! 😊

Have ordered from here a number of times found the last 2 times the food is not very nice no flavour, not warm at all and missing some of our order. Portion size has go smaller but still paying the same prices. Won't be going back there again.

Cannot understand simplistic orders from there own menu!! Made a huge mistake on there behalf confusing cripsy chilli beef with a beef chow mein if we have asked for chow mein we would of said BEEF CHOW MEIN,But we had asked for CRISPY chilli beef, big difference between the two!!

Gf got very ill after having a one pot dish, they denied any wrong doing but a few months ago they gave me half frozen spring rolls. Will never be eating here again.

My favourite Chinese in Ipswich. Food is always very flavoursome and cooked to perfection. Love the website for ordering too

The food was absolutely banging good! beef curry tastiest I've had in a long time, Chicken Satay was spicy and me and the missus loved it! To Blue Sky, sorry for the confusion, that was bizarre with that deliver driver how he walked about, besides I believe i got the wrong person so I apologise! I'll be ordering again very soon! tastiest chinese I've had in a while

Great food and amazing customer service highly recommend this place

Waited 2 hours only to be told "sorry I can't tell you when it be there" bloody useless ,first and last time I'll use this chinese

I’ll start off with the women on the counter , very rude once I got home and found my order was not what I ordered. I rung up to tell her and ended up putting the phone down . Food ain’t that great either. Wouldn’t recommend as they only take cash ., so they don’t pay tax .

Always great service. Never have to wait long. Food always hot and tasty.

Cash under £10 unless you round it up to £10. Food was not very warm and bit below par. Would skip in future

We ordered special fried rice we found a hair in the curry sauce and pawn crackers the woman kept laughing at us which is rude we won't be ordering from here again the customer service was poor I was disgusted tonight about our order you can't treat customer like this when you get good money from customer well it's your screw up now you lost good customer s

Best Chinese in Ipswich in my opinion, nice big chunks of chicken in the chow mien food is always up to my standard, friendly service and fast delivery would recommend 😊

Ordered my food which was delivered, however missing items. Called to tell the restaurant , I explained to the lady on the phone that I had not received all of my order who basically said they had put all of my order in the bag. Well clearly not……. I was then passed on to the ‘manager’. Well I don’t even have a word to explain how rude and unprofessional she was. She insisted that she had put all of my order in the bag and insisted again that there is no way that her delivery driver would have messed with my order. Basically insinuating I am a liar. For 10 minutes she shouted at me down the phone, after explaining that I had young children who were very upset that they had not received there dinner she didn’t even have an ounce of sympathy. After explaining my case several times and having to speak to another co worker I finally got brought the items that were not received. Well let’s just say I wouldn’t even feed it to my dog. Never have I ever felt so violated and angered by a manager/owner In my whole life. Please do not give this place custom.

I only order for delivery when out at my friend's. The service is fast, the staff very professional and friendly, including delivery drivers. There is a small delivery fee. They close on Wednesdays. Cash or card but if you pay by card there is a small Admin fee. 👍🏻

Poor customer service was over charged when delivered when I phoned the shop the lady became very rude and aggressive with myself I would urge everyone to avoid this restaurant at every cost very disappointed with the service I have just received just started to eat my food and that's very poor tonight aswell I'm a regular customer there but won't be now I'll be finding somewhere new

Food a little greasy but the Satay sauce was great and portion size also a positive.

Excellent well prepared food, always prepared to change a dish to your preference.

Regular customer here, never had any problems but tonight's food was a bit off so call to let them no and I got if you don't like the food don't order from us again, rude. Will never come here again.

Shame it takes so long to answer the phone

Food not good cold and no tast

Raw, pink chicken. Unfortunately inedible

Excellent service and food always polite

Lovely hot tasty food everytime.

Blue Sky is an excellent quality Chinese takeaway - try the sweet and sour pork, Hong Kong style, the chow mein is excellent and so are the rice dishes. The ribs in honey sauce are just wonderful.

Awful food, chow main was very greasy, stale prawn crackers, stodgy egg fried rice need I go on. Don’t waste you time or appetite here.

Bit nafe, even the prawn crackers!

I tend to come here if I fancy my Chinese takeaway. My chicken curry is always great and the lady who serves me is very nice.

Food not very tasty, portions small, owercharged few pounds

Flavours always good, not too greasy or lacking entirely. Hot and sour soup varies but always good and chow mein nice and smokey. Always down to personal taste though. Now 40 minutes away since moved house but find time to go there.

Don’t use this place, they refused to serve my 14yr old cousin because of her race. She’s such a polite girl and is never rude to anyone but her two friends we’re served and when it come to serving my cousin she was refused as was told by the assistant “I don’t want any trouble”. I cannot believe she would be treated in this way. Blue Sky you should be ashamed!!!

My food was cold and the lady at the front desk was extremely rude! She repeated everything I said as if I were a child! My son was being a little loud in the store he is only young! She told me I had to wait outside!! 🤬

Will never go to this place again rude staff the food gone right down hill further up the road is much better

Customer services is disgusting. Will never use them again

My friends daughter was refused service. Her 2 white British friends were served but when she came to order she was told she didn't want any trouble. She is young polite and had saved her pocket money for this treat with friends. She was left very confused and embarrassed by the whole incident. I would like to know why the women working here thought there was any trouble coming to her when she just wanted to order food the same as her 2 friends did. Disgusted to say the least and will not be using blue sky again following this.

Don’t waste your time or money, food is shockingly dry. It don’t arrive hot, when you have it delivered, missing items or wrong items sent, and when you call to complain that rude woman who thinks it’s ok to shout at you, no longer wants to be as responsive as she is when taking your order. Customer service is DISGUSTING as well as the food.

Refused service to a young lady who couldn’t of been more polite and well mannered. Complete discrimination!!! I would not recommended EVER!

I’m 14 years old and I went into this restaurant tonight with the pocket money I had saved from doing chores and the woman refused to serve me and said ‘she didn’t want any trouble’ ,, I have never been in any trouble at home, school or in public. I can only assume it was because of the colour of my skin or my race because she served my two British white friends with a smile on her face but when it came to me she refused to serve me. I am confused as I wasn’t being loud; I am polite and courteous and I get complemented on it all the time. A customer even came out side and offered to order my food for me as she wouldn’t serve me. I have never felt so upset,ashamed and humiliated in my life. Why???

After waiting 1hour and 40 minutes for my Food, it arrived, I had 1 item missing and the food was also very very disappointing! Dry!! Warm, and my prawn toast was burnt, and chips tasted like they’d been re fried 4 times, I have been going here for many years, and the food was always great, when I called to complain the woman shouted at me like I was a child, then hung up phone on me.

I ordered chefs special cost 5.90 and only got veg and noodles no meat or sea food what so ever! and it tasted horrid never goin there again! really bad place to go.

Miła obsługa dużo dań do wyboru zamawiasz raz jesz ile chcesz i pijesz ile chcesz

Good takeaway - would recommend 👍

Use it all the time. Excellent food good delivery. Our favourite for takeaway in ipswich.

Had their new mixed meat and steamed potato curry with egg fried rice on Saturday, absolutely beautiful. Best Chinese takeaway in town.

Both my husband and son love Chinese food and this takeaway is excellent, all food cooked fresh and lovely selection, staff are very helpful and obliging at all times, food prices are reasonable and the portions are very good.

Went there on recommendations, when arrived was wrong, called them and was more or less called a liar! Ordered all in one beef curry and egg fried rice, PLAIN chow mein, s&p chips.What we actually got was a tub of egg fried rice no curry, chow mein with onions and beansprouts to my mind that's not plain! Also told that the order was not enough for delivery so had to order extra.Will not be using blue sky again. No apologies or replacement meals just " that's what you ordered"!!

We ordered a Chinese for 9 people as soon as it opened at 5pm and was told it would be 45mins before delivery. We chased the order after 1hr 15 mins as it still hadn't arrived and was told our order had just left and will be with us shortly. Another 20 minutes past before it turned up. The food was nice but wasn't very warm. Don't think I will be buying from here again.

Good food but you can not see the food being cooked

Found hair in kung pou king prowns. Discusting. Sad that cant shear picture

Lovely staff and food is always nice and hot

I had ordered a take away then they tell me I can’t pay by card only cash I wonder why this is . when the order turned up on my door step ,I took it in doors and when I opened it the order was wrong, so I rung up to complain. The lady was very rude as if it was my fault. If it wasn’t bad enough having to wait 45 minutes... I now go elsewhere where the people are pleasant and not rude....

Would recommend this Chinese 100%. Have been using this Chinese for years

I would Never use anywhere else.

This is the only Chinese we get food from, food is always hot and tastes really fresh and full of flavour. Have had a delivery from here on a few occasions and has always arrived in good time, and really good portion sizes more than enough to keep everyone happy.

Very good food, hot and exactly as ordered. Would certainly use again and recommend.

My husband and I really enjoyed the food and the kids were really excited and happy. Would definitely recommend to everyone and will definitely come again.

It was closed when it said it would be open

I have recently switched to this Chinese. Flavourful food, good service on the phone and fast polite delivery. I would highly recommend this Chinese. Delicious!

Not happy fried rice to plain food so unloved. Wont recommend this place. Sorry just disappointed.

First time order. Was hot and freash. Recommended x