Blue Lagoon in Kensington and Chelsea - Phone Number, Reservations, Reviews

Fresh sardines for starter and sword fish steak was delicious. The staff were very attentive and we would recommend this restaurant.

In Italia non starebbe aperto una settimana. Cibo immangiabile. Non fresco e scotto. Si paga poco ma vale meno. Da evitare. Si vendono per tailandesi ma non si vede un orientale. Servizio pessimo.

This resturant is the worse one i have ever been to. the manager was so rude, the chicken was cold. i even warned the taxi driver never to go there,

Reservamos la laguna azul para nuestra fiesta de Navidad, ya que teníamos una sesión de cata y creyeron en el momento de la comida y el servicio era muy bueno. Nos dijeron que el dueño que teníamos 35 invitados a asistir a y nos gustaría reservar un área para el huésped, y desea un bar abierto, ya que era un evento de personal.

un restaurant de kensington servant des plats plutot bons dans une ambiance assez triste mais le personnel est assez aimable

Fuimos un grupo familiar de 6 personas con un bebé en un cochecito. El personal no podría haber sido más servicial con nosotros (aunque me habría gustado tener un guardarropa en vez de tener mi abrigo sobre mi silla atrás), así como de estar agradable compañia y buena sin ser dominantes. Nos decidimos por un menú con una amplia variedad de bebidas y todo estaba sirve eficientemente sin ser en absoluto ninguna prisa, junto con una explicación para aquellos que no están familiarizados con cocina tailandesa. Ninguno de los miembros del personal de guardia parecía ser de Tailandia, pero supongo que el chef debe de haber sido, por la comida era excelente, y había un montón de cosas. Yo recomendaría la laguna azul y no puedo entender por qué había pocos otros clientes un sábado a mediodía.

im in two minds on this place,the welcome wasnt warm,and there were hardly any other diners,witch rings warning bells to me,but the food was ok,would give it 3 out of 5,but the service 2 out of 5,they werent rude,just not the most hospitable people.

1st choice for solo dining out while staying in England. Royal Thai style and great for vegetarian diet.

Sullen service Gives immediate bad vibes Why no Thai staff Want to be waied Food ok Can't recommend Completely lacking in atmosphere or charm

El lugar es muy bonito y la ubicación es fantástica, justo en la calle Kensington High, así que es muy conveniente. La atención era precioso y la comida que pedimos estaba simplemente delicioso! Tuve el Pad Thai, que recomiendo a cualquiera que quiera ir allí. Sin duda volveremos pronto.

Были здесь большой компанией. Еда понравилась, умеренно острая, хорошо приготовленная. Особенно понравились цены, для центра Лондона очень приемлемо!

I took a client for an early dinner and had a fantastic meal with fantastic service. It's normally quiet this time of year with lots of London residents being away on holiday but we're pleasantly surprised to see so many guests. There was some buzz the Jimmy Page from Led Zeppelin and his girlfriend had just left after dining. I queried the manager (which turned out to be the owner) and he said he comes in often because he leaves nearby in Kensington and loves the food! We had beef satay and shrimp rolls amongst a number of other items that were included. Very nice!

Attentive staff ,very nice food , lovely service ,we loved the young and cheerful waiter Definitely we will go back ,we highly recommended it

Situated on a quieter section of the High street, but worth a visit Good food and service , although we visited on a quiet night

I wouldn't advise any one to eat here. Appalling service. I and 3 others ordered food and had to wait over an hour for a dish that should have contained prawns. Infact, it only had 3!!!!. Wouldn't have minded but they werent even apologetic for the service or the food. Needless to say we didn't pay. Very dispointing

Sono stata al Blue Lagoon in due occasioni. Prima col mio ragazzo per cena: la ragazza che ci ha serviti è stata sgarbatissima, continuava a sbuffare ogni volta che gentilmente le chiedevamo delucidazioni sui piatti. Quando le abbiamo chiesto se poteva riuscire a essere gentile e cortese come eravamo noi, ha negato e chiesto se fossimo pronti per ordinare. Abbiamo preso il menu fisso vegetariano e non è stato male ma non ci ha entusiasmato. La seconda volta con un'amica per provare il pad thai. Ci è piaciuto ma ho trovato un piccolo insetto dentro, e un altro che non sono certa lo fosse. Certamente questo ristorante non ci rivedrà più.

This was the best food i had in Kensington! The staff was friendly and the service was amazing. The atmosphere is an amazing part of the dining experience and the atmosphere at Blue Lagoon is so welcoming it made the experience wonderful. The food itself was awesome! I will definitely go there again!

This is such a wonderful option in Kensington! The service is so welcoming and friendly, and the food is exceptional. I am a big fan of Thai food, so I had high expectations coming in. I have to admit I was no disappointed! I ordered the chicken in white wine and garlic with white rice. It was fast, flavorful, and left me wanting more. I would revisit every time I'm back in the area and can't wait to bring by friends!

Blue Lagoon was amazing! I suggest you eat there if you are passing through London. It was delectable Thai food with an interesting atmosphere and good service. I plan to go again when I am back in town!

I was recently on a business trip in London and was in the mood for some good Thai food. A local associate recommended Blue Lagoon and I was glad he did. The menu is standard Thai fare, but there's a few with an interesting twist as well. I usually get the typical Pad Thai but decided on having a new dish because I was in an adventurous mood, I was very impressed with it (forgot how to spell it!) that I went to this restaurant 3 different times in the 9 days I was in town and ordered the "leaf thing". The staff is very polite and efficient, and the prices are great by London standards. I would highly recommend paying this place a visit if you're in town.

Well, here I am, at the Blue Lagoon, having a pint of Cobra in a leather sofa at the new bar. It's a relaxed, confident, Thai restaurant. The food is good, certainly great value. But what makes it unique is the ambience and the Holland Park locals. Jimmy Page just popped in. J.K. Rowling and Bill Gates swing by every now and then. The owner is terrific, makes everyone feel welcome. I love this place.

From the outside the restaurant looks very impressive.But when I got in, I realized it was only the cover.The food wasn't of a great quality.The dishes are average and didn't impress me.

Fancied Thai food and this came up in my google search inHigh Street Kensington. If you book online, you get a complementary bottle of house wine, which was very welcome!The food was very good. One of the best Thai meals I've had in a long time. And the owner(?) was very pleasant and jokey (in a nice way). Bit of banter which was not over the top. Just right. Would totally recommend this restaurant and definitely will be going back!

We went for supper on a Friday evening, the host (presumably the owner) gave us a warm welcome and had an excellent sense of humour which had us all laughing and feeling relaxed and ready for a good evening. He was good at advising us regarding the food and the best combinations to have depending on our tastes. Service was prompt and the bill was very reasonable. A thoroughly enjoyable night!

I didn't find any good special dishes to recommend on. The place is big and comfortable. My friends are vegetarians and they haveGood choices. After all average restaurant.

We had the set meal A for three people and there was a ton of food. Fresh tastes, some spicy some not. Appetizers, main courses, and ice cream. I wouldn't say it was cheap, probably quite expensive, but it was a nice ambiance and the manager was very attentive. He gave us a free liquor each which was a nice touch. I told him I would write a great review and he invited us back - we will be back! Terry (I told him I would add my name)

...as far as I have tried. We had such wonderful experience...the owner actually waited on us! That's a rarity of course. We never even looked at a menu. He asked us what type of food we liked and that's what he brought. We love beef so he brought these amazing beef satay for which he insisted we eat right away before they get cold. Then we got some "lady in love" prawn dish...pretty much spring rolls filled with the biggest prawn you could imagine. The main dish was beef, basil and garlic dish that tasted so fresh, healthy I asked for more. I guess they are going to be adding a contemporary bar next week sometime...can't wait!

Lovely welcome, we were seated immediately & our drinks order quickly followed. We asked a slight variation from the menu which they were only too happy to accommodate. The food arrived quickly and was very good. All the staff were extremely cheerful, helpful and polite. Service could not have been better or quicker.

Was visiting London and after an afternoon out stumbled on this place on our way home.from the outside it looks pretty good and the menu is reasonable, but the food is just bad.the noodles were just a sloppy mess, and the curry was just watery slop!to top off the night when I got my change back I noticed i had been given a fake £5 note.i spoke to the lady I presume was the manager and showed the £5 she had given me alongside a real note and she changed it, after telling me about a similar incident with a £50 a few weeks before!would not visit again just because of the awful food

We chose this restaurant because it looked relaxing inside, we had been walking, and we were hungry. We asked the server for recommendations and so my son tried a soup. He drank an entire liter of water with a few bites and his coconut rice was not memorable. I tried a.chicken curry dish when she told me the pad Thai was too sweet. We both wished we had walked a little further before deciding. She noticed we did not eat our food but promptly presented us with the check without asking any questions. I have several friends who love Thai food so I will not give up. ...but I would never return.

We stayed in an apartment in Kensington (London), and the owner gave a list of recommended restaurants in the neighborhood. The Blue Lagoon was a few minutes' walk, (also offered free parking after 7 p.m. week days; after 1:30 p.m. Saturdays & all day Sundays) - offers a free bottle of wine if you reserve online and have a 30 pounds or more dinner. Excellent service and choice of entrees, or select a special-price menu item of 2 courses or 3 courses. Not crowded, and we stayed after eating, enjoying the atmosphere.

Gosh this was bad! The manager/owner appears to run the place with an iron fist as the welcoming waitress was abruptly shouted down as we entered. The food we ordered was very disappointing - the waitress couldn't even remember whether my partner's meal was chicken or seafood, and to be fair it was hard considering the one or two prawns buried in badly cooked rice! The worst part came when we said that we were simply not happy paying the 12.5% OPTIONAL service charge as we were not happy with the food - the waitress explained that it was not optional and that she would have to report us to the manager. He appears to be the Idi Amin of restaurateurs that man! We left quickly to never return!

Went back (used to go there often ages ago) and we were surprised by the super lunch special offer which the restaurant apparently offers on the weekend. Good food, good service, cold beer and, if the sun is shining (which it was), you can sit outside at one of the very few restaurants on the sunny side of Ken-High

Getting a table was good and quick. food is great for value, I wouldn't hesitate to recommend it to anyone in the area who fancies Thai. you get what you expect, won't let you down. seafood is definitely recommended. Service was lovely, although at the end of my meal i accidentally fell into the waitress but all was forgiven with smiles.

As a vegetarian I often find it hard to find an oriental restaurant that are flexible with making vegetarian dishes. I often go to terrible places that replace the meat with veg but forget to take out the fish sauce and this ignorance makes me furious. So for a restaurant to be able to be so flexible proves that they must make it from scratch. So this restaurant catered to my veggie needs, and as a massive foodie I was beyond satisfied with the food. The stir fry my boyfriend had left him wanting more, despite ordering two starters as well as our mains. And my green curry was so so spicy, which is how they make it in Thailand, but no so much in Cambridge. We were too full by the end, and the manager was kind enough to give us a new batch of steamed rice to go with what we had left over, before we left. Safe to say if in London again I will be sure to give this restaurant another visit.

we have been recommended the blue lagoon by one of our neighbour in Kensington ,we loved the food , the decor and the service ,just humble nice people ,we loved it ,glad we have a warm restaurant next door .

Not a great Thai food experience, I won't be back. The waitress was very good and pleasant, however an older male (I assume to be the owner) certainly chose the wrong career when he entered the world of hospitality!This didn't reflect a calm Thai atmosphere, throughout the meal the background music was drowned out by the shouts of the owner, in a loud and ignorant manner.It's not surprising he added a service charge as this guy really wasn't earning a tip from me!I had 3 course lunch special, chicken wings followed by a Green Curry with chicken. I can honestly say that both were tasteless, and as for the 1 choice dessert, coconut ice-cream, I couldn't face it after the very bland previous dishes.

Found this place trying to get away from the Olympia 'Madding Crowds'. Menu looked ok and prices reasonable. The three of us all went for various options from the lunchtime set menu. The starters arrived very quickly, and it was apparent in short order that they had all been microwaved, and appeared to have been bought from a well known shop that mum's are very fond of. The mains weren't a lot better. The manager is a character and has a reasonable line in banter, but that is about the only plus point that we could find. Shan't be rushing back.

The boss had some sort of an attitude as if he was paying us to eat in his kind of run down restaurant.No courtesy when giving the menu looking outside the window!!! When talking he would look elsewhere, I mean....Food was Average but for sure will never go back... Red curry too salty. Rice was too dry ... A bit of smile and manners would help this place.

I was working nearby and i wanted luch takeaway for myself and my colleagues. I called blue lagoon and ordered salad, pad Thai with prawn, Tom yum soup and sticky rice. 10mins after came in and got my takeaway bag. I was quick. I had no spoon or folk or any chopsticks. Personally I feel like they have mixed chilli with water to make Tom yum soup and probably they don't have the good rice or don't know to cook rice because the rice turned out really bad. Too much water made the rice too wet but some bits aren't cooked. I paid £25 for all of those foods. Thanks. I was starving and had my lunch at 3pm still couldn't swallow them.

Mixed appetiser was cold and inedible,best part was 1 slice of raw carrot-between 2 ?Radiators off on freezing cold night.Basement toilets sub zero temperature.Waitress frequently interrupting by asking if we had finished when clearly we had not and then making no comment when half the food was left eaten.Outrageously expensive for cheap food in cold restaurant.

Looking for something to eat with a work colleague after a long hard day at Olympia, I was grateful for stmbling on a Thai restaurant with a decent looking menu on show on the window.The only Thai employee was the Chef, apparently, and the Pad Thai noodles I ordered were absolutely horrid and slimy, I won't visit this establishment again.

Terrible, la Dining Guide del London Pass lo sugiere como uno de los lugares en el que harán descuento... La primera noticia fue que no nos aceptaron el descuento y nos dijeron que aunque aún aparecía en la guía, ya no estaba ahí incluido y que era nuestro problema.Nos quedamos, hacía frío, era nuestra primera noche no sabíamos a donde mas ir y nos quedamos a comer una comida terrible y cara. La comida estuvo fatal, mal cocida y el pollo y la carne con mala presentación y cocción.En verdad cuidado, el lugar aparenta no estar mal y conviene mejor comer lo que sea en otro lado.

You would not expect with a Lebanese owner but the food in this place ia really great! On top if you challenge the owner a bit he will start telling joke after joke, a real stand-up comedian he could be. We had several drinks (wine and beer) and with the set dinner menu we ended up at 34£ a perso. Great deal of u ask me!!

Had dinner at the Blue Lagoon on Kensington High Street a few nights ago. No problem walking in and getting a table. Service was very efficient and courteous. Food was good. Nothing fancy, just the sort of decent Thai food you would expect. I wouldn't hesitate to recommend it if you're in the area and feel like Thai.

We found this lovely restaurant while attending the horseshow at Olympia, we were shown to our seat by the window, inside the decor is quite nice, great water feature.We ordered our drinks and said we needed to be away from the table by 6pm to get back for the evening show.We went for their £12 set menu, starter and main, we ordered chicken satay, spring rolls, and prawn toast. And both went for yellow chicken curry for main, served with plain rice, when the drinks arrived we also got a dish of very tasty prawn crackers.the starter was very nice as were the peanut dip and the sweet chilli dip that accompanied it.The main soon followed after our plates were cleared, and we both thought it all tasted really nice.Well worth avoiding the queues and people in Olympia if you want a quiet and vey reaonable priced meal.

I had a lovely time in the blue lagoon. The food servings were generous and very flavoursome. I would have liked to have seen the traditional mango and coconut rice desert that I'd tried when I travelled to Thailand in April, but that didn't matter after I ordered the duck massaman with the coconut rice and my partner ordered the pad Thai and we shared a sea bass that was perfectly cooked. We couldn't eat another thing! The manager was attentive and offered us free liquors after we finished eating. Despite his generosity we had to refuse cos we'd eaten too much. It was a tasty reward after a long day of Christmas shopping in the high street and we'd definitely indulge ourselves in this restaurant again. But maybe we'll leave some room to try the banana fritters next time. I don't understand how this restaurant has received bad reviews. The food was undoubtably authentic, arrived quickly and was delicious. Hats off to the Chef

If you visit or reside in Kensington, I would give this Thai restaurant a miss. The orders were wrong, causing us to eat at different times, the Rose wine was dreadful, the manager was not funny as all about him was falling apart. The place was not so busy that you could expect bad service, not all on web menu available. Very disapointing , we will not be there again. Free liqeurs were not right? AVOID.!

I was impressed with the new refurbishment , the food was great as usual , the service was little slow , had a good time.

Visited on a Friday evening looking for something a bit different whilst staying at the Hilton, Olympia. We were a bit surprised to find the place almost empty on a Friday evening, but decided to give it a go. I know now why there was no one in! We are fans of Thai food having eaten it in several cities around the world including SE Asia, but frankly this was very poor and not at all authentic. I'm not sure if the chef was 'authentic'?The noodles in the Pad Thai were like rubber and the green curry like it had come out of a jar. A very cheap jar! The food was poor, it was over priced and the staff not particularly engaging either, sadly I can find nothing good to say about it, other than try somewhere else!

The yellow curry and penang curry are fabulous! There's also a great selection of starters and there is a reasonably priced set menu (2 courses for £13). I definitely recommend this place.

We used to go to this restaurant about 10 years ago, when we were up in London on business. In those days the food used to be pretty good, and even at lunch time it was quite busy. We were in town towards the end of October and decided we wanted Thai food, so that's where we would go. The restaurant has one other couple in it. They gave us a table in the large window, I guess to try & make it look like at least someone was eating inside.We ordered the prawns in batter with chilli jam to share as a starter. The batter was soggy, there were 4 prawns 2 bits of raw broccoli and some other vegetable I can't remember. We then ordered egg fried rice, red chicken curry, stir fried vegetables and squid. The rice had diced carrots in it!!! I have never in my life had diced carrots in and egg fried rice! The red thai curry was quite tasty, but it had massive bits of raw aubergine in it. ( European not Thai) the stir fried vegetables were poor, but the squid was awful. It was so chewy neither of us could eat it, so we put it back on the serving plate. When they came to clear the table, we told the waiter (who was a nice young man) that it was over cooked and chewy therefore we couldn't eat it. The manager said it was because it was stir fried and not deep fried. For some reason he said he would take it off the bill, but insisted we tried the deep fired version. We didn't really want it, but as he was polite to us, doesn't seem he is to many people, we let them serve it to us. We are foodies and cook a lot. We eat at Michelin starred restaurants. I have even stir fried squid at home and it has been perfectly cooked and tender, because I didn't over cook it! Anyway, it was very disappointing and we will not be going back.The only thing I would say, is a few of the people who reviewed this restaurant mentioned they knew of a really good Thai restaurant in London, could they please tell us the name in their review. It would be very much appreciated, as know we have no idea where to go for great Thai food.

We had dinner here on a Saturday night and found the experience to be okay. The setting was pleasant and quite modern and the food was really good. We started with a coconut chicken soup, then had a green curry dish and Pad Thai as the main course. All was really tasty, though a bit on the pricy side for Thai food. The only negative was the host/server. He was obnoxious and over the top.

Отличная тайская кухня. Очень понравился удон с курицей и острый суп Том-ям. Готовят абсолютно не хуже чем в Тае, у меня есть с чем сравнить.

This was a terrific find in West London. Thai food can often be overpoweringly 'hot' with little to taste other than 'heat'. This restaurant was very different, despite choosing the 'two chillis' (from their very helpful chilli heat menu) the Red curry was hot but tasty and full of flavour. The coconut and sticky rice were both excellent and desert menu was very good.Overall, for 5 people to eat 2 courses and beers for under £35 per head, this was both tasty and cost effective.

My grandson was recently christened and we spent weeks searching for the right venue to hold the after party in,It was by chance that I found The Blue Lagoon and it was FANTASTIC I went in to see the manager who was really helpful and gave me a set price for each guest which included a starter main course and ice cream,It was really out of this world he gave us the entire half of the restaurant and although I had booked for 25 only 21 came and he only charged me for the guests who came.The overall price including all food wine and soft drinks was very reasonable for the quality of the service food and wine.I strongly recommend anyone who is looking for a party venue to consider this restaurant You will not be disappointed,

So we drove past this place and as the place looked good from outside, we decided to park and have a bite to eat. It's Kensington and so we were expecting better. What a waste of evening. Service was atrocious. Food was ok, but just ok, not even an average. We never received what we asked for and had to wait ages for someone to acknowledge us when we needed something.

数あるﾛﾝﾄﾞﾝ市内のタイ料理店の中でも落ち着いた雰囲気で本格的タイ料理がリーズナブルな価格で楽しめる。商談に使うのも、友人とカジュアルに語らうにも良し。

I was so excited to finally have Thai food in London but was terribly disappointed with the food, service, and atmosphere of Blue Lagoon. We arrived here during prime dinner time and the place was empty except for about 2 tables, yet it still took a good 5 minutes for us to even be acknowledged by a server and then another 5 minutes to be given menus. Everyone who served us had a look and attitude of disdain and smugness. What they had to be smug about I have no idea, Blue Lagoon look and feels like the inside of a corporate office cubicle. Once we finally got our food, it was not the fantastically flavorful Thai food I was looking forward to. Instead it was your run of the mill Asian food with nothing distinctly Thai about it. My friend ordered a side of steamed rice that did not come with the rest of our entrees. When she politely the server for it, the server gave her a dirty look and promptly went to the back of the restaurant and started talking to her companion. After they finished their conversation, which was obviously very important, my friend finally got her rice, close to 10 minutes later. Needless to say, we did not leave all of the suggested service charge. I hope to find better Thai places in London soon, as Blue Lagoon did nothing to whet my appetite.

I visited the blue lagoon during my stay in London the food was very good so was the service I definitely recommend it

We had a great meal here, restaurant deco looked great and food was nice. Service was slow but we did have a great time. The meal was quite dear so expect to pay more for the location that this restaurant is in.

walking back from an exhibition at Olympia we found this restaurant and remembered going there several years ago when again we were on our way back from Olympia. Like last time it was empty apart from us but we found the food to be hot and tasty. The portions were just right for lunchtime and we would go there again for lunch if we were in the area.

We last went here last year with some friends, using our Tastecard. Although it was lunchtime and the restaurant was empty apart from one other table, the manager said, rudely, that we should have booked. We have not been back since as my wife particularly dislikes it and the attitude.However, we thought we would give it another try this week but was told they have now stopped allowing Tastecard. As I told them, they lost four people from a restaurant which would have been nearly empty at 7 pm. To us, the experience makes it only worth going using the Tastecard. There are plenty of other Thai restaurants to choose from. I can think of three within half a mile or so. Whilst they don't take Tastecards, the experience might easily be better.Would we go again. Never, unless they took Tastecard or similar and then we would think twice.Since we did not actually eat there, this is obviously not an actual "visit" review. Tried to visit would be more appropriate.

We have passed this restaurant many times over the last three years and decided to give it a go. The service was a bit to familiar if not off hand. The food was nothing to write home about. We are not planing a return visit. I cannot understand some of the reviews that are praising this restaurant!

We love Thai food but always feel a bit naughty as it's not quite as healthy as we usually seek. So a visit to a Thai restaurant is a treat. The Blue Lagoon is conveniently located on Kensington High Street across from the Odeon so it's ideal for a "meal and movie" evening in the west end of London. Did we enjoy it? Yes. Was it value for money? Yes. Is it on our list of 'must returns'? Not really, although if we wanted to catch a movie in Kensington again we'd probably go back. So why the lukewarm reaction? Well, a couple of things. Although the food is perfectly good Thai, there is little engagement by staff. Nobody looks very happy serving you. And the atmosphere is a bit, well, non existent (although we had a nice table by the window). But most of all, I hate when restaurants automatically add a service charge to the bill AND THEN ask via the credit card process whether you want to add a gratuity. I always look out for this and have to, embarrassingly, ask 'Didn't you already add service?". This is just bad practice which they should stop. Dishonest even. So maybe next time, they'll have stopped this practise. In which case, we wouldn't mind Thai again at the Blue Lagoon.

Enjoyed the set menu which we felt offered good variety and value. The staff were friendly and efficient. The reason for the 3 vs 4 score is simply because we love Thai food, but struggle to find it anywhere in the UK to compare against the food in Thailand. This was god but lacked that extra freshness and vibrancy that you find in Thailand.

We have been there , busy restaurant , the food was very good , the service was a little slow , but overall we had a good time there.

After reading the rave reviews on this restaurant website, we decided to check this place out. It was not what we were expecting.Although our starters were acceptable, what we got for the mains was of a very poor standard. The duck was fatty and it was a struggle to find pieces that were edible. The battered prawns were mixed up with battered pieces of brochilli which were awful and left us both with a bad taste in our mouths! They have the cheek of including a service charge which we reluctantly paid as we hope it at least goes to the waiting staff who were pleasant and attentive. For a restaurant so central in London, we have eaten so much better in smaller rural areas near to us.The overall experience at the Blue Lagoon was pretty rubbish overall.

This is the worst customer service I have ever experienced. Firstly, when I had called to make a reservation to celebrate my graduation with my family, the manager was convinced I had already called up to make a reservation as there was another party also celebrating their graduation. It took a while to convince him that more than one person graduates on the same day and I was separate from whoever had already booked earlier. When we arrived that evening, the service was awful. The manager was rushing around, being incredibly rude. When we ordered our food, we had said we were vegetarian (the menu states lots of veggie options available), yet our starters had prawn in them. An honest mistake I accept, yet we received no apology. Both manager and staff were incredibly rude to us, slapping our plates and food down as if they couldn't be bothered with us. When confronted, began to shout and caused commotion in the restaurant. The whole experience was awful and it ruined a perfectly nice day. What was supposed to be a celebratory meal but turned disastrous as my family and I just wanted to leave as soon as possible. When approached at the end the manager stated 'I couldn't care less what you think' Highly unprofessional in my experience. A real shame as the food is quite good, but service despicable. I would strongly not recommend!

I was in the country for a short while and at the hotel i was staying at recommended this restaurant and it failed to disappoint, The workers and the Manager were so welcoming and the dishes were exquisite. I thoroughly enjoyed them, so-called new dishes to the menu, Lamb Cutlets and one of the restaurants' starters, The Lady in Love. If i am ever back in town, i would definitely return to this restaurant5 Stars all round.

Being in London for business I was rather late yesterday and at 22 I did not have many choices where to go. Loving Asian food I went for this restaurant ... with some expectations too by reading the menu outside the entry door. I was totally wrong ... big disappointment. The seafood platter was simply horrible ... I'd rather call it a disaster ! The dish was supposed to be : King prawns, crab claws, cuttlefish and squid in light butter. Prawns were not "royal" because I did not see the King !!! Crab claws ? Just one piece without meat ... no squids and 2 invisible pieces of cuttlefish. In any case all fish was not "in light butter" but it was "burned" deep fried on the contrary ! Disgusting. Then I got : Pad kao pod ( prawns stir fried with baby corn, courgette andmushroom in oyster sauce ) no taste at all ! Prawns were frozen and in any case it is not an Asian cook who works in this restaurant ... it is impossible to prepare Asian food like that ! Even dessert was awful ... a chocolate semifreddo totally rancid ( it should have been there for months ... ). On top of that there was a table with a company of people in their 60s totally drunk and extremely noisy. I guess this place is just for tourists who go once and never come back. Well ...the only positive exprience in this restaurant was to have a chat with one of the waiters : a nice Spanish girl dressed in the traditional Thai costume !

Something i will miss..what an amazing place..the smell and taste took me back to lamai street and shaweng street of koh samui..i love it and will certainly come back again when am in town..thank you

I absolutely loved the menu choice and the food was so tasty and amazing. The place is so chilled out and incredible, blue lagoon has officially now been added as a favourite restaurant and believe I will be going very often. Thanks to the service I received from the workers and manager. I felt very welcomed and believe its good value for money. People who are reading this should go, YOU WILL NOT REGRET IT.

We were sucked in by the set menu which seemed reasonably priced, but instead of getting a decent variety of starters as suggested by the set menu, we just got a couple of miserable chicken satay skewers and some spring rolls. The food was not right and you get the feeling the these people either don't know how to make good Thai food or they just don't care.

Tiny portions in £15,50 vegetarian lunch (plus 12,5% service fee). Deep fried veggies (yak), another veggies that I could't eat because they tasted like mould, quite eatable green curry and huge stomach pains an hour after that...Service is good though.

I remember going to this restaurant about 8 years ago when it was actually run by Thai people. The current owners are middle eastern and obviously unfamiliar with this type of cuisine. Our Pad Thai tasted like an amateur's first time attempt at Thai food. The service is passable but the stinginess with the portions is not. Do not be fooled by the set menu offer. You will leave hungry and irritated. Go elsewhere.

The dirty table cloth and the short grey hair in my thai green chicken curry.The staff are polite and the location is good also for parkingwe found a space just across the road.That's all I can say really very off putting.

Many Thanks for looking after us last night the food was wonderful and you done us and yourselves proud, well worth a visit.

I was in London for a meeting and the location of this restaurant was convenient. I'd never heard of this restaurant before but I thought I'd try it out with my colleagues. I was very impressed by the food and the service. I'm not an expert on Thai food but everything we ordered was delicious. The only pointer I could give to the restaurant is to change the music to Thai music to give it more of a Thai feel.

I recently visited Blue Lagoon for dinner whilst in London on business. I'm a big thai food fan and so was looking forward to it. For starter, I had a seafood platter which consisted of prawns, a crab claw and squid pieces, battered and deep fried. Dissapointing. The overall flavour was of fat, not seafood.My next course was tamarind duck. This was much better in terms of flavour, but was a little pricey for what you got in terms of portion size, but was tasty enough. Nothing special though. I also had the sticky rice which was fine. Overall, I know it's in London and so prices are automatically higher than most places, but for the money, I really would have expected a little more in terms of the quality of the food.The service from the waitress and a man who I believe was probably the manager was very good though. They were efficient, friendly and polite, and although it was quite early and relatively quiet, there was a good atmosphere in the restaurant.Would I go back? Maybe but probably not. The meal cost £41 for just myself (with a few beers which bumped the price up), which I wouldn't mind paying if it was a really good meal, but I'm sure it wouldn't be hard to find better food very close by in London.

Went there on Sunday afternoon few weeks ago. We were not impressed with food. Watery liquid, with lots of soy sauce in it, supposed to be a soup - not the best to start with. My main was some sort of a salad with vermicelli, minced chicken and lots of chilli in it. Far too much chilli! I like spicy food but that was just overwhelming the whole dish. It didn't taste good, it didn't look good either. My partner ordered pad thai that came in as a greasy and lacking of flavor rice noodles. The restaurant interior is quite dull and is lacking of atmosphere. Probably it looks better in the evening, but on that sunny afternoon they had no light or music on and it was just tedious. Not my type of place.The only good thing about this place was a young waiter who was really helpful and friendly.

My husband and I ate here over the Christmas holiday and it was decent. Not amazing but good enough to satisfy a thai food craving. The service was pleasant and attentive. Pad thai was good but the Pad see ew didn't live up to my husband's standards (which aren't really that high).

Good food. Friendly service. Great value. Tom Yum Goon was really nice and tangy. Pad Thai was nice and crunchy - just how I like it.

Found this place when we were walking around last month on vacation.. Good food!Got sort of neglected a little by the staff though.

We decided to go thai yesterday and the nearest to us is the blue lagoon , well we were very impressed with the service we had a very nice waiter very helpful ,the food was delicious especially the panang ,and we watched a small show from the magician manager to the table next to us with children ,charming evening we will definitely be back soon .Igor

the blue lagoon reastaurant is a fantastic place with good food and nice waither.the athmosphere was true romantic.is a quiet place for take out your girlfriend

Avoid please. Don't ever eat here, owner is rude, food is lousy, had no taste. Thai food is so good at other places, this place doesn't know how to cook.

I've tried thai food in Thailand... And in the blue lagoon.. Simply amazing food, brilliant staff and smart food. I was surprised by the generosity of the food. The taste of the food was superb. I loved the rice and the chicken was well cooked and the ban Thai makes your mouth waters by just smelling it. Loved the atmosphere, the music and the hospitable manager

Cena con colleghi in questo ristorante Thai.Ampia la scelta tra i piatti proposti. ognuno di noi ha provato qualcosa di diverso ma tutti abbiamo trovato il cibo non sufficientemente buono.inoltre tutte le pietanze ordinate ci sono state portate tutte assieme e dopo averlo fatto notare ci è stato detto che dovevamo specificare che volevamo ricevere i vari piatti separatamente.Prezzi alti per la qualità offerta.

I enjoyed their thai food,nice and delicious specially pad thai and massaman .My children liked lady in love ,vegTerian set .They welcome people And there is a warm vibe.I loved the place and would For sure recommend people to go.

Sunday evening, head waiter (perhaps the owner) was short with us when we wanted to order. He forced out a thank you. The young waitress took our drinks order. the menus said that mineral water available by the glass but apparently not if you want still mineral water. Waitress wasnt sure either what a glass of mineral water was. got drinks and food came quickly. average. Sticky rice like wallpaper paste. could have used it to break a window it was that dense. older waitress very nice, smiley and apologetic. the place would

Lacking in ambience. Had a waiter with a very poor command of the English language and very average food. Ordered one of the set menus and found the pork dish to be so chewy it was inedible. Overall the food lacked both in flavour and presentation. The only highlights of the meal were the wine, which was much better than expected, and the prawn toast, which was particularly good. However, this didn't make up for the overall lacklustre meal.

Service - hopeless at best, down right rude at it's worst!Food - cat sick on a plate would have been more appealing! Complained about the sticky rice because it resembled a white rubber lump - the waitress (who incidentally spoke no English, or Thai) giggled and went away to ask her manager what it should look like. Came back - no that's right.... I had to ask for a knife to cut it with.Water only available in 1Lt bottles, although on the menu it is available by the glass... Only saving grace in all was one sweet Thai lady who I suspect the whole operation would come entirely unhinged without.

We went to Blue Lagoon for a quick dinner before the theatre mid-week. We booked a table as the restaurant took Tastecards. On arrival we were asked to display our tastecard on the edge of the table for the entire duration of the meal. We felt like this was a bit unnecessary.We then ordered starters, sides, main courses, 3 lots of alcoholic drinks, and as I was due to run a half marathon at the weekend i was not drinking, so asked for a tap water.I was told I could not have a tap water as we were using a Tastecard. I then said, I think its illegal (which I have now checked and it is; anywhere serving alcohol has to provide tap water), and the waitress said no i am sorry my Manager will not allow it.I persevered, and was very reluctantly allowed a small glass of tap water.I found this completely unreasonable to deny someone tap water, i felt like we were punished for using our tastecard.I will not return to this restaurant. The food was actually pretty tasty, the massaman curry was delicious, but totally ruined by having to argue for the right to be served tap water.

I was only in for a small meal and they speed at which they presented it was superb. The food was perfectly authentic, ( why wouldn't it be, cooked by a real Thai Chef) and the company was really nice.

If you are staying in the Kensington area in London, the Blue Lagoon is in walking distance. We ordered two of the set meals and two glasses of white wine. The pad thai was very good and yellow curry was totally delicious too. The first glass of wine was not fresh, but when requested, the manager opened up a fresh bottle. Dessert was offered, but we declined. Very easy dining atmosphere. Not able to select any other ratings except terrible on my tablet...please disregard these ratings.

We visited yesterday the Blue Lagoon in Kensington for the first time and it was really good the food was delicios and the staff very welcoming. I was so suprised with the fast services the waitres were very nice too.

It's a very delicious restaurant, very nice staff and great service. Definitely recommended. It has a very good location, its between two underground stations Olympia and high street Kensington station. Very nice restaurant that is worth visiting.

I read some Google reviews on this place which persuaded me to try it on Friday 6 September 2013. Very poor guidance and big mistake being taken in by it.The serving staff are kitchen mules. They take menu orders for dishes they have no knowledge of and eventually fetch the dishes to the table. They add no value whatsoever - the service is appalling and despite being largely oriental, they are definately not Thai. They denied is a seat at various table saying they were "reserved". There were no reserved signs and none of those table had been occupied by the time we leftThe food was stodgy, overcooked and devoid of flavor - it was reminescent of the stodgy stuff you get from take away Chinese restaurants. Good Thai food is delicately spiced and very flavoursome using good fresh ingredients. What was put on our plates felt like it warmed up left overs from lunchtime.This is a shabby, outdated venue masquarading as an authentic Thai restaurant. The blurb says the chef worked for the Thai royal family. That he may well have done - but certainly not in a kitchen.I think that all restaurants shouls by law have to collect and publish reviews such as this in a very visible way at the fron of their premises. That way they would be prevented from conning ill informed diners and be forced to clean up their act or go bust pretty quickly.

I had satay-- not very tasty-- a bit dry. then I tried the stir fry-- which had chicken and cashew...it was ok. not great . ok. I asked for the famous sticky rice. it was a gooey mess , no taste and not very nice to put in your mouth. Service was not very good. I do not think I would go back. pity-- it has good potential, good location and parking outside.