Black Swan Hotel in Herefordshire, County of

I arrived at 22.15 to find the pub/hotel closed and locked up. I have tried three times to speak to the owner and am going through the complaints procedure to get my money back. I was left in a place I don’t know in the pitch black.

Lovely evening meal and delicious breakfast

Overpriced absolute dump £90 for single person no breakfast big heavy sliding door to shower room unless you strong man you wouldn't be able to open it the staff was fing and blinding out side my room and the costomer in bar down stairs just wanted to fight everyone AVOID AVOID

Lovely little pub and hotel in the center of a small village. Staff were friendly and room was much bigger and better than expected for one above a pub. Shower was good and bed comfortable. Stayed Saturday and Sunday night as an alternative to camping at a nearby festival and had no issues. I booked a room with it's own bathroom. Would recommend.

Once inside the room it was very clean, but step outside into the corridor it was a dump the place hasn't been decorated for years and that goes for the rest of the place. There wasn't a sink plug so I used toilet paper, when I let the water go it forced black stinking water out of the shower trap. Give this dump a miss. One saving grace is the staff are very friendly and helpful.

very hard to find , no parking places had to use public car park ,added exspence on top , staff pleasent but unhelpfull, booked breakfast at time of booking to be told on arrival kitchen out of use no refund offered , to get to room booked on top floor had to climb very narrow steep stares unsuitable for anybody with a disibility , room very basic not worth the money paid, wont be going there again.

The beds are clean and comfy. It could do with a revamp and for this I'd say its slightly over priced

If locals fighting, swearing and being threatening to anyone they don't know is your thing then this is the place to be....otherwise avoid. Nothing against owners, feel sorry for them that the people in there are like that.