Black Sheep Coffee in Hammersmith and Fulham

My recent experience at the bar at Riverside Studios was incredibly frustrating due to the inconsistent and poor service from the staff. When I first got a table outside, one of the waiters rudely told me there was no service for the outdoor seating area and that I had to order inside. However, just minutes later, a different server came by and confirmed that outdoor table service was available by ordering via a barcode or directly with her. When I confronted the original waiter about the contradictory information, his excuse was that outdoor service was simply up to the discretion of each individual server - a policy that makes absolutely no sense for a bar/restaurant. How are customers supposed to know what to expect in terms of service? The waiter's dismissive "oh she must be a nice person" comment about his coworker who offered outdoor service was also unprofessional and rude. It suggests he simply couldn't be bothered to provide that level of service himself. Adding to the poor experience, for the next 30 minutes after our interaction, I watched this same waiter simply standing at the bar playing on his phone rather than attending to customers. His laziness and lack of care for his job were glaringly apparent.Between the inconsistent service policies, the rude staff, and the lack of proper training from management, I can't recommend the bar at Riverside Studios. The sloppy service and inability to get a straight answer from staff ruined what should have been a relaxing outdoor drinking experience. Avoid this place unless you enjoy frustration and confusion, as there are some of London's best pubs less than 100 m away along the river.

This place has now permanently closed with the owners opening a new business in a similar location at Westfield London, the new business is now called "Catch Me". They have changed the menu entirely so it's not just a name change but an entire makeover.

I always throughly enjoy coming along to the M&S cafe in Stratford, Westfields, whereby I am greeted with Billy. I have met Billy on numerous occasions and always goes above and beyond! Such a valuable member of your staff- don’t let him leave!

The room should be refreshed, no one came for 10 days to empty the trash and clean up and ad extra toilet paper. The mattress was already worn out, it cracked. The heating did not work at night, I thought I would freeze.

Wonderful service and great coffee, also fabulous food. I highly recommend this cafe for the personal touch and friendliness