Black Milk in Manchester

Delicious hazelnut icecream! Sadly no photo because I scarfed it down too fast!

Great customer service by Gaz 10/10. The Coffee art was good and Warm cookie dough and ice cream....My mouth had a party.

The desserts here are fantastic!

The staff is super lovely and the pancakes and milkshakes are amazing

Lovely vanilla sorbet & pistachio pancake & amazing service too. Thanks for mispronouncing expresso & campuchino for us.

Black milk has never disappointed. The staff are always super friendly and the service is fast and excellent. The food is always delicious and great value for money as the portions are huge. It is without a doubt one of my favourite spots to visit in the northern quarter.

Amazing service and delicious food

Lovely ice cream Gaz was a super server, very friendly

Went on bank holiday Monday afternoon and had the biscoff ice cream. Gaz who served was really nice and helpful. Very relaxed atmosphere and the ice cream was really nice and filling and not even that expensive for the four scoops I got. Shout out also to Kirsty who didn’t serve me directly but also seems lovely.

The pancakes and cheesecake were delicious.

Came for a vegan birthday treat. Girl at counter knew all the offerings and told me about them. Vanilla ice cream with Biscoff and Oreo. Tub or cone. Milkshakes. Oat milk coffee. Nothing fancy. Modern. Will be back.

The pricing is ridiculous and they charge so much more for their brand of pistachio cream than other places. I could find the exact same jar elsewhere for £2 cheaper. Also they don’t do croissants which is sad because they used to. It was obvious the employee didn’t really care if I spent money there either way as they weren’t very helpful. And there was day they were cleaning but it was never advertised and I had to ask about it on instagram. I don’t see this location lasting very long with high prices, lack of communication and limited selection.

GOAT award to Kirsty for this lovely frappe👌

Staff at black milk were so accommodating. They advised us what we could eat based on halal diet and even gave us free ice cream. Will definitely go again

Estuve allí en la calle 21 de abril de 2025 domingo, alrededor de las 9 pm con mi amigo. Fue recibido por Gaz que desde el minuto en que entramos hasta cuando nos fuimos, simplemente fenomenal. Nos sirvió nuestros postres / helados y bebidas perfectamente. Él tiene una cierta manera cálida, amigable y genuina con él, tan refrescante de ver la autenticidad y el verdadero yo de alguien. Nos fuimos sintiéndonos honrados de haber charlado con él, nos trató tan bien, tuvimos una velada tan encantadora. También había otro miembro del personal allí también, olvidamos su nombre, pero ella era encantadora también! Por favor, sea amable especialmente con Gaz, es una verdadera joya, merece cosas buenas en la vida.

Didn’t like the ice cream at all

Amazing vegan shakes and desserts!! We got the vegan biscoff milkshake and the vegan Oreo brownie warmed up with vegan vanilla gelato

Me and my partner fancied a dessert and we found the right place food was amazing and quick.

Amazing experience all together, very accommodating with dietary requirements, extremely friendly and welcoming! Website is true to the best pancakes claim as best pancakes I've ever had! Must visit! Kinderella milkshake and biscoff and salted caramel pancakes are our new go to!

Very very average pancakes that are ridiculously priced. You have to ask yourself why the shop was pretty much empty when it's £17 for pancakes and a scoop of ice cream... I'd imagine that's probably why. Interior looks tired and grubby. Wouldn't recommend

El personal es encantador y no puede hacer lo suficiente por ti. Llevamos a los niños aquí dos veces, ya que les encantaron las galletas calientes con una cucharada de helado en la parte superior. Nos saltamos el desierto en los 20 pisos de lujo para venir aquí como los postres eran mejores . . Disfruté de un helado de amaretto de adulto servido con un trago de amaretto y un baileys uno en otra visita. Ambos recomendados por el personal amable y servicial.

Never fails me! Loving the new Kunafa range. Been a customer since the cereal days! Love their products and hugely recommend for a cheat day!

The vegan Oreo brownie was lovely when warmed and served with vegan vanilla ice cream

This restaurant is a bit spicy but very sweet. I feel like I will get sick if I eat it every day.

This is my fav place for dessert. I have been here so many times with my friends and everything is amazing. The pancakes are perfect and Gaz is always so nice and welcoming. Thank you for everything.

Asked for a freshly-squeezed orange juice and a pistachio cream coffee and I received neither freshly-squeezed orange juice nor a pistachio cream coffee

He sido un cliente fiel en Black Milk durante más de dos años, pero después de mi experiencia más reciente, me siento obligado a dejar esta opinión. Estoy horrorizado por el comportamiento de una de las empleadas, Kirsty. No solo se negó a servirme sin explicación, sino que también admitió haber cotilleado sobre mí a mis espaldas antes de mi última visita. Esto es completamente poco profesional, y como cliente pagador, espero ser tratado con respeto, no hablado negativamente por las mismas personas que confío en servirme. Además, había abordado problemas personales que habían estado en curso con otra persona asociada con el café, donde me sentí irrespetado por las miradas sucias que había estado recibiendo. Abordé esto en privado e intenté resolverlo, pero Kirsty trajo asuntos personales al lugar de trabajo, que deberían haber permanecido separados. Es inaceptable que los conflictos personales afecten el servicio profesional, especialmente cuando fueron causados por sus propias acciones. Para empeorar las cosas, Andy, uno de los propietarios, ha actuado mal en respuesta a mis preocupaciones. En lugar de tomarse el tiempo para resolver el problema profesionalmente, me despidió de plano, pidiéndome que no regresara al café. Esta respuesta muestra una completa falta de servicio al cliente y rendición de cuentas. Como propietario de un negocio, encuentro este nivel de falta de profesionalidad particularmente decepcionante. Está claro que alguien en un rol de liderazgo debe centrarse en resolver las preocupaciones de los clientes, no alejarlos. Está claro que la mala gestión y el comportamiento del personal están socavando la experiencia de los clientes, y no es de extrañar que sus otros cafés hayan cerrado. No volveré, y espero que la gerencia tome en serio estos comentarios para mejorar la experiencia del cliente de cara al futuro. Saludos Ben

I’m sorry but £5.20 for a tasteless cookie. What a rip off. Do not recommend

Incredible ice cream. Really top notch. A nice vibe there too. Thank you, Black Milk team.

Pleasant and helpful staff. The Easter cheesecake thing was probably expensive but in truth would have served four Again the pancakes cost a bit but there was plenty of it. Very nice. No complains there. BUT approx £2.90 per bottle for a miniscule bottle of water for two kids can really take the shine off. You should maybe try a cheaper water option there

Only place i recommend for a nice desert

Llegué allí alrededor de las 5 pm sábado 1 calle marzo. Ambiente increíble, era dudoso debido a las críticas y me pregunto qué tipo de requisitos de unicornio para los cafés que tienen. Tortitas de kinderella y affogato con el helado de avellana más cremoso más una enorme losa de pastel de chocolate para más tarde. El personal era amable y muy educado. La tienda estaba zumbando, pero el servicio solo tomó 10 minutos. Los baños eran amigables para discapacitados, pero hay un paso en la tienda. Compré 1 de cada crema para untar. Disculpe mientras tengo el mejor sabor coma diabético x

The staff were excited about serving, even late in the evening, very polite and great food. 10/10

Ordered the hazelnut cream back in October. Evri lost the package so I reached out to them and then eventually to black milk. Correspondence has taken months, I’ve established I want the lost items replaced and I’m still waiting for them four months later. Phone customer service is non existent. I would love this to be resolved finally.

A very good shake, with excellent service, but the price is a little expensive, but I would say it's worth it.

Been here a few times, tried their cakes, shakes, hot drinks. Some of their desserts are easily shareable. This visit we tried the Kunaffa egg. Was not too sweet. Will definitely be back next time we're in Central .

Dear Black Milk owner, It is a shame I have to write this review so negatively, as we have only heard positive reviews from friends and locals. My experience, however, was utterly disappointing, and I genuinely cannot believe that YOU, yourself, have set this example of your business to your staff and your customers. We are looking to hire an independent business in Manchester for a wedding reception. I attended the store to discuss whether this is something you would even offer at around 1 pm today. I walked in, to which I was greeted with a smile, and you kindly asked, 'Would you like a table?'. Starting off well, but you had no prior idea of why I was attending your business today. I responded to you by simply saying, 'Not at this moment, thank you, but is the owner available today?' In an instant, your smile disappeared, and you turned your back to me, bare in mind on the shop floor, in front of your other (which I can only assume) paying customers. You said, 'Not interested', and walked back into the kitchen, quite frankly, how dare you. I honestly have never been in such an unpleasant and uncomfortable situation in my life. I am grateful to know that there are other fantastic independent businesses to work with other than yourself. I apologise to your customers and staff for creating such a hostile environment from my 1 question to you today. As clearly, you are unable to offer ANY manners or respect at all, to even think of apologising for the way you acted today. I can't imagine what others may have experienced when asking to simply speak with you. I can only hope this is a reflection of you having a bad day. However, you owe it to your paying customers and the staff that represent you and your business better in future.

The atmosphere here leaves much to be desired, and their understaffing issues led to several customers walking out. Although the pistachio milkshake was excellent and carefully made, I noticed pancakes and cookies were heated in a microwave. Hire more staff, and this place could truly shine! It has the potential to be amazing.

Tried the White Chocolate & Pistachio Sundae and it was EXCELLENT. Open till a decent time aswell so a good choice if you want a late night treat.

Attracted by Bruce Lee outside the store. I ordered this week’s limited edition pistachio cheesecake chocolate boat, and an espresso and pistachio ice cream ball. Overall, the pistachio ingredients were solid and not sweet (a Chinese compliment to desserts). But the chocolate base is too hard to break up and eat, and the chocolate is very sweet. The breadcrumb-like whiskers between the pistachios and chocolate were very dry and didn't taste very good. It is recommended that the chocolate and bread crumb sandwich be moister to make the taste better. You can consider replacing the red raspberry pieces with raspberry jam to neutralize the sweetness of the chocolate with a slight acidity. In addition, the store also sells various jams, but I didn’t try them, so I don’t know the taste. I might buy the pistachio flavor here when I use up what I already bought. The decoration and atmosphere are good. The menu claims to be the best waffles in Manchester. I didn’t order them this time, but I might try them next time.

Yesterday, my wife and I visited the establishment, only to find it closed for a private booking. Upon learning this, we sat on a nearby bench to decide on an alternative plan. Shortly after, a staff member came outside to sincerely apologize for the inconvenience and, as a thoughtful gesture, offered us a jar of hazelnut spread. We truly appreciated this act of kindness, which we found both classy and considerate.

Our server was so lovely and the food was delicious thank you so much :)

Lack of communication on selling products on eBay.. Not sure how you running a business. Might aswell shut down.

Delicious freshly baked cakes and yummy coffee to go with it. We went for the pistachio cake and fresh pistachio syrup drizzled all over. Highly recommended

Pistachio cake was a total let down. We went with the staffs suggestion to get it but it tasted like sponge and wasn’t sweet at all. Plus the hazelnut ice cream wasn’t great too. Expensive and totally not worth it. Won’t be visiting again.

Best brownie I have ever had.. plus the hazelnut ice cream was just yum!! Updated on 2/1/2025: New year and worse the taste has only gone downhill. I have been to this place 3 times now after the brownie I had , hoping it would still b the same .. but the taste just deteriorated after that one fluke of a brownie and hazelnut ice cream. The pistachio cake tasted like sponge with barely any sweet flavour to it plus the hazelnut ice cream had completely lost its aura. Total let down. Only the cookie and cream shake was decent. Plus no heaters at this place, it was freezing. Won’t be visiting again.

We enjoy the coffee time in black milk we had flat white hot chocolate And americano with very tasty cookies

Great coffee the have decafe, and good cookies.Needs to work on the decoration more, it feels like empty shop inside.

Wow £6 for two sips worth of an average milkshake I'm really disappointed 😞 Update: 22/10/2024 contacted the owner via email and received a reply, but then nothing more so that was a complete waste of time. If you're going to reach out to dissatisfied customer, it's probably a good idea to not upset them a second time. 12/11/2024 In the reply email you sent there was no mention of a time to arrange a visit, so my response was completely valid.

I haven't forgotten! Rsrsrs.. 😁 Black Milk is such a cozy, calm and beautiful place to try a delicious pancakes, and for me the most delicious pancakes in Manchester. I would like to thank Gaz and Daisy for welcoming me so warmly and preparing a beautiful dish, a pancake with biscoff and ice cream on top and a delicious hot chocolate prepared with so much care that it looked like a work of art. So delicious! Thank you so much once again. The best place to eat pancakes is definitely at Black Milk. Congratulations on the establishment and the service you provide. Carla.

My daughter and I visit here a few times a year for pancakes together. Always really lovely staff and the food is filling, cozy and sweet. Their creams are really nice and worth buying to put in your own bakes or even on toast at home. Milkshakes are definitely worth having once in a while too, huge but tasty.

ABSOLUTE FIRE!!! super yummy, incredible staff, insanely sweet so you might have to take breathers but it is WORTH IT!

La leche negra es una fuente independiente confiable de golosinas, especialmente los domingos. Vamos al menos cada dos meses por helado o tal vez algo más. El personal es siempre amable y servicial y nunca hemos esperado mucho tiempo para nuestra comida. Este domingo compartimos las tortitas de caramelo salado y biscoff con una cucharada de delicioso helado de cereza (vegano) que maridaba tan bien con las tortitas. Las porciones era perfecto para nosotros, no enfermizo tampoco. Absolutamente delicioso y fue novedoso tener nuestras bebidas en un pequeño frasco. Volveremos pronto.

Everything has been excellent ! Daisy and Karol were very friendly and helpful ! My favourite ice place in Manchester !

Daisy and Karol were great- very kind and welcoming. Ice cream was also fab 🤩

Always massive portions and great service. I recommend ordering less than you think as you get so so much

The guy working the day we visited was very kind and diligent (wore a cat apron). The hot chocolate was great. Bought two spreads which were excellent. The service was very good!

Unable to finish this cookie, strange flavour in cookie base not worth the hype Would NOT recommend this place

the desserts were fantastic! i went with my friends and we enjoyed ourselves a lot. the pancakes were my favourite. gaz and oli were also great servers to us and were lovely!

Gaz and Oli were Incredibly accommodating and the deserts are simply amazing

Super friendly staff and amazing desserts, I had the white chocci cookie n you could taste da freshness! Also, absolutely the most banging playlist I’ve ever heard in a cafe, vibes were immaculate the whole time I was munchin 💅

My husband and I tried the sticky toffee pudding and the chocolate chip cookie with hazelnut and pistachio gelato respectively and honestly they were very yummy but the star of the show was the kind young man who served us. He was subtly welcoming and really made us feel at home, asking little questions like if I wanted a cup and ice to go with the canned drink I picked out. Honestly above and beyond with little details like candles on tables, nice plates, and sweet decor. Would be a lovely spot for a decadent date night. Plants might benefit from a little attention. :) there is a toilet available also for anyone traveling or otherwise far away from home who might need a pit stop with dessert.

Entré y fui recibido por el personal. Estaba sentado sin esperar, y me sirvieron en cuestión de minutos. Este lugar es en serio una joya escondida entre las masas, ya que no solo fue el batido que pedí conmigo en pocos minutos, sino que también fue muy delicioso. Recomendaría encarecidamente este lugar como lugar de postres!

Staff very friendly and accommodating! Order the banana bread and kinder pancakes. Was very impressed when the banana bread came with 2 slices, heated up with chocolate and cream! The kinder pancakes were enormous and they definitely weren’t skimpy on the toppings! Very good quality and quantity of food for the price. From what I remember the pancakes were around £8-10 and the cake £4/5, which is very very reasonable for the huge servings!!!!

If you fancy sweet dessert and ice cream, it’s a lovely cafe for you.

This was a last minute go to “Black Milk” for a little brunch calming atmosphere very filling pancakes we got the pistachio! A good place to stop by to have a chat. Brilliant service.

Really lovely staff, fantastic ice cream. The cakes looked lovely.

We’ve been a couple of times and the food and service is fantastic. We last went at the weekend with a grumpy toddler and the two staff members working were so accommodating - bringing stickers to entertain him. I would definitely recommend 👍🏻

Amazing friendly service from daisy and the nicest takeaway milkshake you can find

Highly recommend this place to sweet drinks lovers.

Interesting cake selection. Terrible cappuccino. Very expensive, with prices not advertised.

Lovely little gem. The almond and hazelnut spread is delish, unfortunately they were out of pistachio on the day . Will definitely be back for more

Postres muy agradables han sido dos veces y tenían Panqueques de pistacho / tortitas de galleta y batido de fresa (que se puede elegir entre un horneado fresco) elegimos un brownie, probablemente el mejor batido de todos los tiempos! Un poco en el lado caro, pero en general un buen lugar para ir a por un pequeño placer!

Wish I could give more than 5 stars. These were the nicest pancakes I've ever had and with such big portions that my husband had to help me finish! Staff are lovely and very happy to explain how to order etc. Honestly will be back next time we visit Manchester

Service was so friendly! Food was delicious. Coffee was gorgeous

Karol was a fantastic server , couldn't do more for us. Would highly recommend

Absolutely phenomenal, got the cookie, either hazelnut ice cream and their signature pistachio sauce. Top customer service also from Gaz. Great place would deffo come again!

Server was lovely and friendly making the overall experience incredibly enjoyable, not forgetting the food! The cookie is big enough to share which makes it a good price between two!

If you like sweet stuff this is place for you service was bit slow but food was great , after we been before went back again today and was shut no sign up etc and on line said should be open this is 2nd time this has happened , went back today as like to give people another chance new owners and wow food was back to it's best and great service and the mocha coffee was to die for

It was our first time coming here, and we loved the place! Gaz was very welcoming and nice to us. The pistachio pancakes and kinder milkshake we got were also delicious 😊 We hope to come back again!

Couldn’t stop eating it! Now in a sugar coma but enjoyed every minute of getting there. Really recommend the pistachio ice cream and Biscoff cheesecake.

Lovely chill spot, super friendly staff and delicious food! Iced coffees, ice creams and milk shakes are amazing, and the Pretzel Chocolate Chip cookie, served warm, is stellar. Love it!

Service upon entry was fantastic, Kirsty was very accommodating and polite & upsold the products to me - brilliant service. Overall a great experience and very tasty dessert that was nice and light

Delicious desserts and great service from Gaz, highly recommend this place!

Fantastic Experience! Comfortable seating and a warm atmosphere. The coffee was top-notch, rich in flavour and the cookies were fresh and delicious. Andy was friendly, making the overall experience deserving of a 5-star rating!

Thanks to Gaz for being super helpful and nice! The biscoff Cheesecake was super good! Been here many times.

Good quality ice cream/gelato. I’m already excited about the next one I need to try. The pistachio with pistachio cream is superb.

Gaz and Kirsty set the bar extremely high when it come to customer service, recommendations, samples, etc The ice cream and coffee was high end too. Gaz and Kirsty were great with the kids and are a real credit to the company. Definitely coming back 😊

Gaz was brilliant and the food was delish

Absolutely gorgeous blueberry pancakes - some of the best I've ever had. Super friendly staff. Cafe could just do with a bit of painting up to make it look smarter.

Best chocolate strawberries ever

The place gets a bit old and it could use a renovation, but the pistachio coffee is amazing!

Always come here when in the Northern Quarter. Great little dessert place for heavenly cookies, brownies, frealshakes and pancakes with ice creams and toppings. We were served by Karol who was really friendly. Oh and they also have some decadent pantry items.

The kinderella iced latte is the best 😋 really quick & friendly service from Karol too - we’ll definitely be back

I had the best time with my solo date with pistachio pancakes omg to die for!!!! Gaz was the sweetest person to serve me, I loved it <3

MAY 2024 Here I am again, indulging in a Sticky Toffee Pudding milkshake this time around…SO rich and so satisfying. Thankfully, they have tap water you can help yourself to- makes the whole process a lot more digestible 😹 You can’t really see it in the pic, but there’s a whole pudding hiding within the cream. -- NOV 2023 Black Milk is one of my absolute favourite dessert spots in Manchester. This time around, the Kinderella Pancakes took me on a sweet, chocolatey, hazelnutty voyage. Wondrous! They sell their spreads in jars now, too. -- Wow! I got a vegan Ice Cream Pie and couldn’t believe there was no dairy. It was a big, marvellous, chocolatey, biscuity treat. £10.95 is expensive for a dessert but I thoroughly enjoyed it. My friend got Biscoff pancakes- he couldn’t manage them all but he had the rest boxed up to take home. If you’re a dessert junkie, you need to give Black Milk a visit.

Aquí estoy de nuevo, disfrutando de un batido de Sticky Toffee Pudding esta vez... TAN rico y tan satisfactorio. Afortunadamente, tienen agua del grifo que puede ayudarse a sí mismo - hace que todo el proceso sea mucho más digerible 😹 No se puede ver realmente en la imagen, pero hay un pudín entero escondido dentro de la crema.

The milkshake was good but too sweet and really overpriced (£7.75). For this kind of money I'd expect cleaner and cozier place to sit in and a big signage showing the prices for people who came in for the takeaway and hence don't grab the menu.

Biscoff pancakes were insanely good! Quite slow to make but worth the wait.

The staff are very friendly and you can enjoy free samples of certain flavours at the front. I’d recommend the kinder hot chocolate. It’s fairly rich as you’d imagine but it’s a nice flavour and a reasonable price. It’s baby friendly and they do have high chairs available. You can also sit outside on a nice summer day.