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4.5

Based on 1.124 opinions finded in 2 websites

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Nº 153 in 696 in Mendip

Nº 3 of 4 French in Mendip

CUSTOMERS TALK ABOUT DISHES WITH..vegetablespotatoeslambonionducksteaksteakssaladbeautifulcookedfilletsoupporkapplecheesesoufflemustcoffee

comment_iconOpinions

Had lunch here , it was great , so we went a few days later , that was great also , good food simple menu , we will be back

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Chris Adams . 2024-10-22

MORE AT Google

Enjoyed a lovely lunch here yesterday. Super food, nice 'French' ambiance and very pleasant staff. Reasonable prices and at no point did we feel rushed. We'll definitely be returning and hope to sample the tempting supper menu.

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Susan Dewfall . 2024-10-20

MORE AT Google

Best French martini. Food excellent and plentiful. Great ambience.

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Mandy Tomala . 2024-10-19

MORE AT Google

Great atmosphere, fantastic service, high quality of food at a fair price.

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Paul Hemmings . 2024-08-20

MORE AT Google

We've had breakfast, lunch and dinner here. On each occasion both the service and the food were great. Good food cooked well and served with a smile.

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Carolyn Fordham . 2024-08-18

MORE AT Google

Loved the Bistro for both dinner and breakfast. Very authentic. Room comfortable with good shower. Excellent value for money in my opinion. Good location at the top of Catherine Street. No lift, so not for you if you have any mobility issues. Otherwise a pleasant place to stay.

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Martin Fisher . 2024-08-09

MORE AT Google

Lovely coffee, lovely food. Tentative staff and the place oozes charm and style

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andrew barron . 2024-08-03

MORE AT Google

Very steep steps to get to the rooms. May be inaccessible for some people

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Devan Patel . 2024-08-02

MORE AT Google

We didn't sleep at the hotel but we had the most enjoyable dinner at a wedding reception we attended. Everything was impeccable. 5 stars easily.

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Monica Tornros Jakobsson . 2024-07-23

MORE AT Google

Best place ever kind and professional.

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Antony Taxis . 2024-07-22

MORE AT Google

Fish and chips £17 which is naughty.

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mikey champ . 2024-07-14

MORE AT Google

The room was OK. So was the food downstairs. We did not eat the prawns starter as they were not deveined. Which was disappointing.

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Vlad Mettler . 2024-07-13

MORE AT Google

Lovely French style cafe with a great ambience at a reasonable prices.

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Stewart Robertson . 2024-05-20

MORE AT Google

My family came over from Germany, I suggested Lotties, they were delighted and so was I. Fantastic Bistro hotel. Food was delicious, room excellent and very friendly staff. I will definitely recommend this hotel and certainly if more of my family come over to UK

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Sheridan curtis Sheridan Curtis . 2024-05-16

MORE AT Google

Genuinely one of the best meals I’ve had in a long, long time. Just go

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Paul Braker . 2024-05-11

MORE AT Google

I reviewed positively several years ago. Updating now April 2024 because I love it here. And it’s “reassuringly consistent” still under the same ownership and still ….(previous review below) Great value, but please don't tell ALL your friends! It was busy today, as always. A good sign. Please maintain the high standards of food & service, as we will be back.......and their coffee, served with water is excellent. Still at pre inflation price! How does she do it…. Possibly the best value cup of coffee you could by in the whole of South West England, despite a modest price increase (at last) prices have been held for years £3.00 for a large cup of excellent coffee, served with style is very reasonable

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Andrew Mitchell . 2024-04-23

MORE AT Google

I doubt there is a better way to enjoy a short trip to Frome than to stay at Bistro Lotte and not miss their excellent menu. Our room was absolutely lovely and comfortable, the staff very welcoming, and the dinner we had there was a highlight. The French-inspired menu offers a sophisticated and tasty spin on many crowd-pleasing classics, which we enjoyed in the beautiful decor of the restaurant. Bistro Lotte is also ideally situated if you plan on walking around Frome’s picturesque town centre during your stay.

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Nikolina . 2024-04-16

MORE AT Google

I ate here. This is a very frustrating review request.

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Martin Hanley . 2024-04-07

MORE AT Google

Lovely food. Great atmosphere. Friendly staff.

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Nancy Van den Broeck . 2024-04-07

MORE AT Google

Delightful restaurant. Very high quality food, beautifully cooked and presented. Very friendly and attentive staff. Lovely, relaxed atmosphere. Very reasonably priced. I highly recommend Bistro Lotte.

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Rebecca Vicary . 2024-04-02

MORE AT Google

A lovely French bistro for lunch. A simple but varied menu serving many French classics including galettes and crepes. Food was lovely and service good. Would definitely recommend and revisit.

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AlisonBea33 . 2024-04-02

MORE AT TripAdvisor

We stayed over the Easter weekend as we were heading to the Flea market in Shepton Mallet on Easter Sunday. The rooms were spacious and comfortable ( my only feedback would be that it's time to change the pillows as they were not comfortable) We ate in the restaurant on Friday night and the food was delicious. The steak was especially excellent 😀 Breakfast was not included in the room rate but was a reasonable price and choice. I had the fruit plater and my husband had the continental and both were very good. We would definitely stay again

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Sam Palmer . 2024-04-02

MORE AT Google

What can we say about this perfect little find in Frome. Arrived ahead of schedule so decided to have a cheeky little aperitif in Bar Lotte which is located two doors from the main restaurant area. House white Wine is totally recommended crisp dry. We arrived at Bistro Lotte to be greeted by really warm, friendly waitress and an incredibly romantic ambience within the whole restaurant. I think the name of our charming waitress was Lily Marriott apologies if I’ve got your name wrong but thank you for your service last night we thoroughly enjoyed ourselves. to start we had the Aranchini butternut squash and sage for myself and the Panko coated fishcakes which were divine for John. For our main courses, I had the Steak and Frites which were delicious and Jon had the Chicken Breast in Proscuitto which he thoroughly enjoyed. Thanks again for making us so welcome. Will be back.

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dawnmunn66 . 2024-03-30

MORE AT TripAdvisor

What a well run restaurant 😀 we thought the food and drinks were great value . Our dishes were delicious and service and ambiance great. Can’t wait to go again

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KITCHENMUM . 2024-03-29

MORE AT TripAdvisor

Not only was it a pleasant overnight stay at the bistro the whole ambience was superb. The restaurant food was excellent as was the choice of wines reasonably priced. French style and I had steak which was best iv had for a while. Staff were attentive and friendly. Met the owner in morning and congratulated her on the place.

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T331BNpeterr . 2024-03-22

MORE AT TripAdvisor

Regardless of the restaurant being fully booked for Mother’s Day the service was attentive and friendly. The food was delivered quickly and was delicious. There was no pressure to vacate the table when we finished. I thoroughly recommend Bistro Lotte for a relaxed lunch in relaxed surroundings. Great food and service.

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austinfitzpatrick . 2024-03-12

MORE AT TripAdvisor

Highly recommend. We have been here twice for dinner and the food was delicious both times. There is lots of choice on the menu, good portion sizes, good atmosphere and friendly staff. The bar a few doors up is also the same ownership and the cocktails are incredible for a pre/post-dinner drink. I can’t wait to try the rest of the menu.

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Emma P . 2024-03-10

MORE AT TripAdvisor

Amazing food, fantastic service, great atmosphere. Perfect lunch to celebrate a special birthday last month. Thank you.

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Rebecca Glenny . 2024-03-05

MORE AT Google

Brilliant weekend, would visit again.

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Phillip Astley . 2024-03-05

MORE AT Google

Great staff and fabulous food at a really good price. We had steak which was as tender as could be. There were loads of chips which were perfectly cooked. Even the dressing on the salad was tasty. Definitely go again

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Angela H . 2024-03-03

MORE AT TripAdvisor

We come here often. The food is excellent, nice selection of wine and other drinks, service is great, decor and atmosphere are great. Nothing is too much trouble.

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20SuzieG . 2024-02-28

MORE AT TripAdvisor

Quality food with a great choice. Friendly service and good selection of drinks to accompany.

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Brian Connolly . 2024-02-24

MORE AT Google

The food is simply exquisite. How this restaurant doesn't have a Michellin Star is absolutely bewildering. We always choose BL for special occasions, and we will continue to do so as long as the standards are upheld. Given the last 5 years of consistent excellence, I can't see why they wouldn't.

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R P . 2024-02-18

MORE AT Google

Only called in for a coffee yet service from staff was disinterested and it took over 10minutes to get the coffee. Heaven knows how long food takes to arrive! When the latte arrived it was “burnt” and bitter with far too much froth. We certainly will not visit this place again!

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cerielainemortimer . 2024-02-17

MORE AT TripAdvisor

Great atmosphere and probably the best steak I've eaten out in years!

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James Stott . 2024-02-05

MORE AT Google

We visited for a dinner for 2 on a Saturday night. The venue was packed with a buzzing atmosphere, we sat on a small table upstairs. It had been recommended by many but unfortunately there were some problems. The service was not that friendly or welcoming, more direct and short. Our food came out in good time, but our sides came 10 mins later which were very limited considering it was vegetables to accompany the main and when questioned to the server, we received a almost sarcastic and patronising response. The food was tasty, but the attitude of the staff spoilt the vibe for us. It appeared there were too many covers and the staff didn't have the time for a personable approach, or to support our concerns with our food. For the money spent, in this case a bit of a let down.

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Lawrence . 2024-02-04

MORE AT Google

Food very good, nice menu selection for all tastes. Service very friendly. Will definitely be back.

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Alison Lee . 2024-02-02

MORE AT Google

Food was delicious! Very well run restaurant! Could see the kitchen was operating well! Myself and my husband had 3 courses and enjoyed them all! Great service from all. Thanks Gemma who looked after us! Will be back soon! Oh and it's reasonably priced

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Leanne Power . 2024-01-31

MORE AT Google

Visited here at the end of 2023 and what an amazing find! (We’re from Hertfordshire) The cheese soufflé to start with was delicious and the squash and sage arancini were full of flavour. We then had the steak frites and I had prawns with mine too- the steak was cooked to perfection and some of the best chips we’ve ever had. We are seriously considering the 2+ journey to eat here again!

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Amy Saunders . 2024-01-23

MORE AT Google

We have been going to Bistro Lotte for few years now and have yet to have a bad meal and a complaint about the service. We went 20/01/2024 - food for 8 was excellent, came out on time and hot. Taste and quality was brilliant, service yet again was perfect. If you are looking for an experience which feels high end, but doesn't break the bank, and is value for money....here it is! Thank you team Bistro Lotte, will see you again soon :-)

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Rowan S . 2024-01-21

MORE AT TripAdvisor

Nine friends met for delicious dinner at a reasonable cost with quick, efficient and friendly service and thoroughly enjoyed our evening. All agreed that it was a rare treat to have no music which meant we could hear each other talk! Lovely ambience. Easy street parking on a Tuesday night, within just a few minutes walk.

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Jennifer Bowskill . 2024-01-17

MORE AT Google

Second visit and on both occasions thoroughly enjoyed our food. Great galettes and crepes

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Philipos . 2024-01-16

MORE AT Google

I hadn’t read any reviews before eating here today and was quite surprised at some of the negative ones, as our experience was nothing but positive. We were originally just going to call in for a coffee, but as it was lunchtime and it looked like a nice place we decided to have lunch as well, and it was very good. I had a galette and my husband had the steak frites - all tasty, as were the deserts (lemon tart and a muffin). The service was good and the price very reasonable…quite why people get so offended by wine in boxes I don’t know, get over yourselves! :-) We’d definitely return.

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Jippy . 2024-01-07

MORE AT TripAdvisor

Came here for food. Was empty when we arrived but soon filled up. We had the Xmas menu, of which we had the 2 course for £30. Food was very nice, although could have been slightly warmer. Would recommend you give it a try!

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Steveey 83 . 2024-01-01

MORE AT Google

Lotte’s is always a guaranteed great experience - somewhere you can rely on for a lovely time. The food is consistently delicious and the service always friendly. Great wine selection and a cosy, relaxed ambience. We wanted to make a booking fairly last minute for 6 people on the Saturday before New Year’s Eve, at a specific time, and they were kind enough to move around a few tables so that they could fit us in. Never disappoints for a delightful meal out!

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SARAH K . 2024-01-01

MORE AT TripAdvisor

Visited Frome from London for the weekend. Claims to be a bistro. Only 2 bottle options for red wine. Never seen anything like this in my life! The rest cardboard boxes dispensing “carafes” Complete joke. What a disgrace.

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Eamonn B . 2023-12-29

MORE AT TripAdvisor

Lovely atmosphere very good food and service

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William Wood . 2023-12-28

MORE AT Google

Highly recommend! We had a great overnight stay with a delicious meal. All the staff were really friendly & the whole place was spotless. We will be back

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African clogs . 2023-12-24

MORE AT Google

Excellent Bistro in Frome. Good menu

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John Rees . 2023-12-21

MORE AT Google

Good coffee . Varied menu and nice cake selection. Busy most times. Can be very quiet during the day.

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Pippin B (Little Sparrow) . 2023-12-19

MORE AT Google

My partner and I visited Bistro Lotte for the first time tonight (19th Dec) as it is highly rated on Tripadvisor. The French 75 cocktail my partner had was nice, and service was fine from the staff considering it was a busy Christmas service. However the food… I opted for the scallop starter, which was rubbery and bland. My partner had the Brie which was cold in the middle and left nothing to be desired. We decided to give the benefit of the doubt and awaited our mains. The mains came out quickly we had both opted for the pork belly mainly for the dauphinoise potatoes. However, the mains arrived with mash rather than dauphinoise which was a shame considering we were not told about the change by any of the waiting staff. The pork was really fatty and chewy. The mash was incredibly salty and the honey roasted vegetables were mushy and not enjoyable at all. The sprout, chestnut and bacon fricasse was actually quite nice. There was no check back on our table to see how the food was. We both left around 2 thirds of our mains after tasting it all, making it obvious that the food was not good. We spoke to waiter when she cleared the table about the poor quality of food, and our disappointment about not having the right potatos. She insisted that the pork belly always comes with mash, and that we had read the menu wrong. As you can see from the picture of the menu (attached), it clearly says that all mains are served with dauphinois. We were offered a different main but we decided to visit Sainsbury’s on the way home instead. The mains were taken off our bill, but we’re still disappointed with the way that the situation was handled. We were really looking forward to this Christmas meal out, but have left Bistro Lotte very disappointed and will not be returning.

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GCassidy99 . 2023-12-19

MORE AT TripAdvisor

Delicious food and great service.

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Keith and Angie Davies . 2023-12-17

MORE AT Google

Friendly welcome and yummy food

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Deborah Scott Anderson . 2023-12-14

MORE AT Google

I wouldn’t normally choose a French restaurant for good vegan options but I was with a group and it looked like there were some options on the website. Unfortunately it was only the Christmas menu on. It took a while to get an answer on what the vegan option was, it didn’t come as described and it was basically £23 for vegetables, no protein (they could have added some butter beans to the stew perhaps) and very average. Dessert was sorbet, rather unimaginative. Nice atmosphere but I wouldn’t recommend if you’re vegan.

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freerthanyou . 2023-12-11

MORE AT TripAdvisor

We came to Frome for a short Christmas break, and were recommended Bistro Lotte as a place to eat. The food and service was excellent. The restaurant itself is very clean and their breakfast and lunch menu are really really good. Thoroughly enjoyed and highly recommend. We will be back.

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Ben Flanagan . 2023-12-07

MORE AT Google

It was just ok nothing to write home about but also nothing to really complain about, I had a steak was on the higher end of the price range (rump) but was cooked as I requested tasted ok, the chips and side salad were chips and a side salad they were not trying to re invent the wheel so to speak. Service was Prompt Friendly helpful. The entrance to the male toilets was interesting the chainmail replacement for a door is different ( there are doors on the cubicles) all in all it's not a place I would avoid but also not a place I would rush to go back to. Honest food nice staff pleasant experience.

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Ac1 . 2023-12-03

MORE AT Google

This is not a review for the bistro itself but for a room above it for one night. Beds were comfortable. Only one set of towels though for two people. We went on 1 December 23 which was the coldest night of the year. The...

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Rob L . 2023-12-02

MORE AT TripAdvisor

Welcoming hosts, good sized room with comfortable bed, really clean and relaxing nights sleep. Lovely breakfast, would definitely stay again.

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Suzi Senior . 2023-11-26

MORE AT Google

Fantastic nights stay in lovely room! Friendly staff. There was a music event in the bar below, but did not disturb us at all and finished a a reasonable time. Lovely breakfast too!

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Tristam Lithgow . 2023-11-21

MORE AT Google

Went here a few months ago. The food was very average and overly expensive for what it was, but the thing I really didn’t like is that one of the waitresses accidentally spilled a lot of Coca Cola all over me and my handbag, and did not apologise. Awkward. Won’t be returning.

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Ella Bennett . 2023-11-21

MORE AT Google

We visited Bistro Lotte yesterday at 2:19pm, the waitress said “sorry we stop serving at 2pm” We were disappointed but, ok. We’re visiting from Miami and have heard great things about this restaurant so the the next morning I went on their website to book a table, it clearly states; Lunch hours 12pm - 2:30pm - nothing about last seating at 2;19pm. I did book a table and I’ll take my money elsewhere! Shame on you.

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Denise Parkerson . 2023-11-16

MORE AT Google

Awesome meal We were driving past looking for a carpark and smelt the delicious food.we walked in, looked at the menu, and stayed. I chose the sea bass with cognac sauce and samphire, which is absolutely gorgeous!!! I would definitely go back and try the steak and practically everything on the menu. I highly recommend the Bistro Lotte in Frome.

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Belinda Whatley . 2023-11-14

MORE AT Google

A fantastic friendly bistro serving really tasty food. We had the steak frites and a galette and both were delicious. The staff were attentive and friendly. Would highly recommend

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Hilary Bonney . 2023-11-11

MORE AT Google

Outstanding food and service. Had the prosciutto chicken and a fantastic carafe of pinot noir. All was very tasty and we had a lovely evening here. Left my umbrella and it was still there to collect in the morning. Great place highly recommended.

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Chris G Edwards . 2023-11-03

MORE AT Google

Delicious lunch served by helpful, efficient and friendly staff. And a real rose on every table.

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Eileen Addison . 2023-10-30

MORE AT Google

After 2 years of anticipation finally got my act together and booked in Chaos all night from the staff wrong drinks Wrong food Rushed Specifically muscles not available at 8pm run out Food Very nice on the menus but very basic steak n chips plus...

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Z659GFrichardy . 2023-10-28

MORE AT TripAdvisor

Great stay! A very British country experience. Thanks for the stay

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Niklas Fredriksson . 2023-10-24

MORE AT Google

Popped in here today for lunch, there were a lot of empty tables, was told they were very busy? and may be able to squeeze us on the end of another table, then a few minutes later another staff member showed us to one of the empty tables?. The food was very good, but the service was very poor, was as if we were an inconvenience to them, will not be returning, but I don't think they will be bothered anyway as they don't seem to reply to any reviews.

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Brian S . 2023-10-23

MORE AT Google

Marked down as a very disappointing main which I couldn't finish....good service with a smile

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Andrew Hurdle . 2023-10-14

MORE AT Google

Updated Oct 2023. I've better choices here. Speaking to the owner when I order feels reassuring when I need to avoid some foods. Lovely, people, coffee and a space with a wonderful vibe. Friend's and I meet up here and really enjoy the food, coffee and a unique atmosphere.

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Paul Serry . 2023-10-11

MORE AT Google

We visited Lotte’s for evening dinner to celebrate a family member’s birthday. Three of us ordered the ‘Lamb Shank Navarin’. We received a dish which is best described as a lamb stew with very little meat. There was no sign of a lamb shank !...

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Traveler54557753878 . 2023-10-07

MORE AT TripAdvisor

Having recently moved from France, on a warm weekend, my husband and I decided to go out just have a glass of wine and an Apéro. We discovered that that’s really not an easy thing to do in Frome. So we came to bistro Lottie...

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Gracillus . 2023-10-04

MORE AT TripAdvisor

What a great place for breakfasts, lunches of evening meals. Great friendly staff and good prices.

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Shelagh Taylor . 2023-09-30

MORE AT Google

orthodox old lady who doesn’t know about customer service at all Very rude and unprofessional towards their Customer etc plus no air con into their rooms Via booking dot com it says the check in time starts after 11am but ones you reach to the destination and been told that the check in time is after 4 pm I rate archangel and The George for their punctuality and efficient hospitality And The owner of bistro lottee should learn from them

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Ashes Hood . 2023-09-29

MORE AT Google

Great place to stay for the family. Nice dinner and breakfast too. Thank you for the hospitality! We will be back.

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Voyager62642524526 . 2023-09-28

MORE AT TripAdvisor

Great meal, friendly welcome, good atmosphere.

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Arthur Hanlon . 2023-09-26

MORE AT Google

I only stayed for one night and I did also eat there. The room was nice and fairly well set up with a nice selection of tea and coffee, they are environmentally conscious which is always nice to see. The only down side to my room, was because it was close to a main road and had the resteraunt downstairs, it was fairly noisy. Then for dinner I had Bread and butter to start, which was nice although it may have been nicer warm. For main I had the Steak Frites which was perfectly cooked to my liking of medium rare which is hard to get at a restaurant! The staff are very nice and always happy to help however they can 😊

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Rachael B . 2023-09-23

MORE AT Google

Love it here! Really nice atmosphere, and the food is fab!

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Pete . 2023-09-23

MORE AT Google

Came in to treat myself for lunch and walked away really happy! Really lovely staff, calm atmosphere and AMAZING food. Their galettes are crispy and flavourful and the sorbet was second to none. Would definitely recommend! 🩵

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Maxton Cooke . 2023-09-22

MORE AT Google

Delicious evening meal, warm welcome, perfectly cooked Skate wings, lovely and relaxed atmosphere. Would love somewhere as good as this back home in Stoke.

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Anthony Clowes . 2023-09-20

MORE AT Google

The food was lovely but the dining experience was utterly humiliating. I think we were not the clientele they wanted in their establishment. Sadly it was my mother's birthday meal and we wanted to celebrate. I would have liked to have been told we were...

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OnAir39459362945 . 2023-09-16

MORE AT TripAdvisor

The food was lovely but the dining experience was utterly humiliating. I think we were not the clientele they wanted in their establishment. Sadly it was my mother's birthday meal and we wanted to celebrate. I would have liked to have been told we were not welcome rather than be made to feel awful.

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Maria Dawn . 2023-09-16

MORE AT Google

Lotte is always with a big smile, accommodating and more importantly the food is fantastic.

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richard mclean . 2023-09-14

MORE AT Google

Fantastic! A quaint bistro that's worth the walk just out of the centre. Lovely atmosphere with an extremely quaffable house wine. The buckwheat pancakes are delicious and cater for the many of us with a gluten or wheat intolerance. Fabulous specials board and service with a smile. What more could you ask for?

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Francesca Ridley . 2023-09-14

MORE AT Google

We've stayed here a couple of times since we discovered it,lovely room,on the hottest night of the year but we're provided with a fan which did the job. Dinner in the evening was very nice,although I had to send mine back,it was dealt with professionally...

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655vivienneh . 2023-09-11

MORE AT TripAdvisor

What a lovely place to eat, no wonder it’s so popular. We were lucky to get a table for an early evening meal. My lamb was cooked to perfection. My vegetarian wife (fussy vegetarian wife) had nothing but good things to say about her meal. Excellent service, polite staff I definitely want to eat there again. Sept 2023-Just enjoyed my second visit and it was absolutely lovely. Food was so nice and service was exemplary. The only criticism had to be the amount of sourdough with my starter. Think about it, that was my only complaint. Please never change.

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Martyn Batten . 2023-09-02

MORE AT Google

Recommended this Fab restaurant on TripAdvisor whilst visiting the area. And as we were staying in Frome booked a table. The restaurant is quirky and undeniably French with a great ambiance. We googled the menu beforehand so we knew what we were going to eat....

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poolehornet . 2023-08-31

MORE AT TripAdvisor

Food was excellent service was good, it was going to be a five star review. Then we were asked to leave as they needed the table, we hadn’t finished. Not going back again.

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Peter Thomas . 2023-08-29

MORE AT Google

Nice cafe. The food was absolutely delicious and the coffees were nice. One of the waitstaff was very rude and seemed very annoyed with us, though the other waitstaff were friendly and helpful.

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Rebork . 2023-08-28

MORE AT TripAdvisor

We had such a lovely meal here last week. Food was so good. The homemade pomme frites were delicious. Live music Wednesday and Sunday. Will definitely come again and dog friendly

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Teresa Larkin . 2023-08-28

MORE AT Google

Lovely bistro,room satisfactory.stayed 2 nights for price expected breakfast to be included! Was not.Breakfast tea bags in room short supply lots of herbal tea.

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Chris Lock . 2023-08-28

MORE AT Google

Retuned after a long period of absence , this place has a few more options available on it’s menu , more seafood / fish but non the less it’s kept it’s magic . Service was understated but friendly and efficient Food was excellent , my...

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NOMAD24505582 . 2023-08-27

MORE AT TripAdvisor

Came for dinner a couple of weeks ago. Very busy restaurant, the service was slow (understaffed?). We were sat right in front of the door which wasn’t great as people were walking in and out. We had bread to start which was nice, and I...

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LandJ9795 . 2023-08-25

MORE AT TripAdvisor

Very disappointed unfortunately. Booked lunch at 1.30 to celebrate GCSE results with my daughter. If you want a crepe for dessert I would suggest you ask prior to sitting down . We were told at 2.10 when according to the website lunch finished at 2.30...

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Vikki C . 2023-08-24

MORE AT TripAdvisor

Didn't stay so please discount rating of rooms, but ten of us ate here twice in three days!

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Liam White . 2023-08-20

MORE AT Google

Five of us went to Bistro Lotte for Sunday lunch two weeks ago. It was such a lovely experience. The ambiance was great, the food delicious, we had steaks, prawns (really yummy) and a galette. For pudding we had delicious lemon tart, crepe and ice...

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ChristinaSLacey . 2023-08-18

MORE AT TripAdvisor

We booked our table at Lotte's having been here on numerous occasions. Our last visit wasnt the best experience but as this was our wedding anniversary we decided to try it again. Unfortunately this experience was similar to the last, they didnt have a booking...

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Simon S . 2023-08-16

MORE AT TripAdvisor

Food was lovely, staff left a lot to be desired. Table wasn't set when we got there despite us having booked. Took ages to take our order and serve the drinks. First two courses came relatively quickly and table was cleared quickly but nobody came to offer us a dessert menu. After sitting waiting for around an hour we asked for the bill then had to go up to the bar to pay as nobody came to us. I think they had overbooked - it seemed too busy for the staff to be able to look after the tables adequately.

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Rebecca Dale . 2023-08-06

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We walked into a very busy restaurant just before 7pm on Saturday, the staff were very welcoming and the atmosphere was fantastic. The restaurant transports you back to Paris in the early naughties and has a truly authentic, French feel. Service was excellent, the team were extremely friendly, efficient, on the ball and professional. My son made a couple of adjustments to his meals which were executed without fuss or delay. Special praise to Becky as she did a great job of looking after us all. The food was simply superb, all beautifully cooked and in my opinion excellent value , considering the quality of produce and portion size. We only live 10 minutes away but, we spent the whole journey home discussing how much we enjoyed ourselves and how we must return soon! Well done to the Bistrio Lottie team, your hard work, attention to good customer service and can do attitude has not gone unnoticed. If you are reading this review considering a visit, just pick up the phone and book a table,. You may however wish to book in advance, as it is probably the most popular restaurant in Frome and I for one can see why! PS Espresso martinis are superb.👍

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Ben Clinch . 2023-08-05

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Visited Bistro Lotte yesterday 02/08/23 with my family for my mums birthday. Very disappointed with the service we received from all staff members. They acted as if my children were pests, ignored them when they spoke to them for their main and dessert (also very expensive kids menu for what they get!), made large manoeuvre gestures when I was trying to rock my toddler to sleep in the pram (despite my best efforts to keep the motion to the minimum and stay out the way!) and one waitress slammed my chair in when I stood up to push my toddler to sleep! They acted as if the rain was lava and made a massive deal out of some water on the floor! Honestly we won’t be coming back here in a hurry - it’s overpriced anyway for their lunch menu and they didn’t make us feel welcome at all!

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Lauren Carter . 2023-08-03

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