Birkbeck Restaurant in Eden

Evenning meal was satisfactory, but breakfast had a reasonable range of hot dishesse no rolls or croissants, t no cold meats or cheebu

Lovely location helped by the sunshine. Very dated decor and average food. Staff very friendly but don’t expect a gourmet experience. And Earl Grey tea hasn’t reached them. It is a long way from anywhere but that’s ok. Ideal stop off if going further north

Cannot fault it. Comfortable. Good food. Excellent service. Old fashioned hospitality. There is even a red squirrel sanctuary. Its off the road so no noise and there is plenty of parking. Breakfast buffet is good with fruit, yoghurt, juices and a full choice of hot items including soft fried eggs. Excellent a la carte dinner with freshly cooked meats and veg. Don't bother looking around. Stay here

The staff at this hotel have not got a clue about gluten free food , they have3 or 4 items on their menu stating that they are gluten free and they most certainly were not . Any one that is a coeliac please be aware of this , they don’t know anything about cross contamination or what is gluten free and what is not . If you are staying at this hotel and you need gluten free food keep on asking questions and looking out for their mistakes that could leave you feeling ill .

We called in for a Sunday night to check out the hotel for a future group visit. As many have said, it is a secluded location with large car park, and the hotel is what you expect from an older building and the rooms were OK. The staff were friendly, the food was fine but there is room for improvement . When we arrived before lunch the bins outside were full, beer cans from Saturday night were left outside on a table and the cigarette bins were festering, it was only later in the evening when we mentioned the rubbish to a member of staff that the cans were removed, on the inside staff were seen to walk past empty glasses, plates and cups on tables, they need a bit of training to collect things on their way past and drop them on the bar or in the kitchen. The bar is adequately stocked but the guest hand pulled beer was a bit cloudy and the person on the bar had no idea what a sparkler was and told us there wasn't one, also the pricing at the bar seems to be designed to make sure that you don't exceed the government guidelines for your daily recommended units. All this was mentioned to a member of the management team as we have decided to go ahead with a group visit, I'm confident that the problems can be addressed before we get there , I'll let you know.

Took my sister as a birthday treat. Spent a pleasant evening at the hotel, had an evening meal there. Service was extremely quick and the food was good and they served huge portions! The location was stunning. We thoroughly enjoyed a walk around the area. What let the hotel down was the customer service. I had booked an Afternoon Tea for the day that we checked out. They had a wedding booked in on the same day and quite frankly, they just couldn't cope with the two bookings. They showed us into a room which had no atmosphere whatsoever and then left us unattended. I approached the Reception desk on three occasions but was left unattended. Very disappointed with the Customer Service. To make matters worse, I wrote a letter of complaint about a month ago and no-one has responded back. The staff just does not look after their customers. You book a place with the intention of being well looked after, unfortunately this was not the case here and I left feeling very upset!

We enjoyed our break rooms were comfortable and clean food was good we are looking to coming back enjoyed the squirrels and the walks staff were very polite and helpful it would be nice to see what it's like in the summer

Well, what can I say? Five of us pre-booked for afternoon tea for 2:00pm we arrived on time time but no ones was expecting us and we had to wait 45 minute for them to get something together. When it arrived there was no butter with the scones, which were stale and had been toasted to hide the, there were 18 small finger sandwiches between 5 of us which was an odd number and an odd selection of fillings. Finally there was not enough tea with the food, we were give a small metal teapot each. we then had to queue at reception for a further half an hour to pay the bill.

Held a business meeting here. The facilities were excellent with bottled water ,coffee, tea and biscuits, all of a high standard followed by a buffet which could not be faulted. All of this in an classy environment and beautiful countryside.

Long road to drive down the fields to the Hotel. but it was nice and clean bit old world type with.Chesterfield settees.We had afternoon tea for two. There was 12 finger sandwiches,2 scones with jam and cream, 4 profiteroles, 2 cakes and 1 black forest gateau which was enough for 2. also 2 prosecco drinks and coffee.We enjoyed the tea but it was a very quiet place.

Usually have a lovely evening at Shap Wells and come every year to their party nights. Price of alcohol has increased considerably with no price lists on the wall and even a pint of lemonade being £4 even for the designated driver. A bit upsetting this year.

Woman on reception did not even acknowledge we were there. When she finally realised she said "Yes?" - not exactly a warm welcome. Was awful to see the bar staff eating behind the bar and even talking to guests with their mouths full. very off-putting. All of the staff were rude and seemed to not care at all. Overall they seemed shabby and uninterested in being there. Place was dirty and unloved. Large stains on chairs and wallpaper peeling away.

A few days ago I called at the Shap Wells Hotel along with 4 friends, we had been walking in the area and had been told that we could get a cream tea there. The hotel is quite dated but seemed fairly busy which we thought was a good sign. The girl behind the bar had a foreign accent and did not know what a scone was. When our order eventually arrived, 4 cream teas one with cappuccino rather than tea, we had to request side plates and knives, she had thought that we could use the teaspoons for cutting and spreading the scones! Clearly she had not had any proper training. The scones were very nice but the cappuccino was awful. When we came to pay we were being vastly overcharged, after a phone call to the kitchen the price was reduced and was acceptable, apart from the scone and cappuccino ( not really a cappuccino ) which was charged at £7.70 ! Which was £3.20 more than the others paid. We felt sorry for the girl who served us, it was not her fault , she was left on her own to do everything, man the bar, take orders, serve, makes drinks and take the money. We felt quite sorry for her. We were so disappointed as we had been looking forward to it. We will not be returning.

The Hotel was preparing for a wedding when we went for a lunch time bar meal. After giving us the menu and taking our order, we were then told they were only serving soup and sandwiches with a salad. Only one soup arrived after we ordered two. Finally 2 soups were left to get cold before we were offered soup spoons. No cutlery was offered to eat the salad. We felt very neglected and in their way and not wanted. We didn't leave a tip!

Stopped in here after looking for a place to have lunch. Mum went in and asked if they were still serving and told us of course. When we got inside we were told there was only lamb and pork left do we ordered and told of the first course choice. A buffet straight out of the 60's with almost all selections covered in mayo. Oh and a Luke warm soup. When the mains came out, supposedly a carvery, it was already dished up. Stale yourkshires, tinned carrots and peas, mashed turnip that looked as though it had been sitting under a heat lamp for hours then heated up in the microwave with cream to try and reconstitute it. And then the meat. Parts dry as if it had been in a dehydrator and the other parts so full of fat and gristle I would still be trying to chew it next week. Although I am grateful to the manager who gave us it for nothing it looked like he actually had no clue and if it wasn't for the suit I was surprised he was the manager. Looking rough doesn't do him justice. For a place that looks so nice from the outside, it could really be so so much more.

We had the two nights with boat trip and evening meal which was good value . We have been here before when it was Best Western and it has gone down hill a little bar prices are expensive and bar food as well no choice for snacks . Breakfast was very poor food cold no juice or bread until asked for needs some TLC in a really nice spot could be an amazing hotel

How on earth Can anyone charge £4.20 for a pint of Fosters?? Called in for a beer in the sun whilst passing on the M6 to be welcomed with shocking bar prices. I hope they feel great about themselves. There a glass down anyway. Cheers

We have not stayed here but speaking with some of the guests I can understand why it was selected. We had Sunday lunch and this alone is worth the visit. It is a carvery that you cannot help but enjoy, such great choices, starters at least 20 plus several meats and plenty of correctly cooked veg. Sweets are home cooked delights.

When booking we had to make a £10 deposit per person, never had to do that anywhere. £4 for a pint of Pepsi is disgraceful, it was watery and flavourless and when we compained we were told that it tasted fine. Starters were fine, great that you can help yourself. The main course was ok, not great as most of us left the beef it was really chewy but the lamb was said to be good. When we went for desert the sticky toffee pudding had no sauce, when we asked for some sauce we were told that the chef couldn’t make any as it takes him over an hour to make! Never heard such nonsense before. Disappointing non of us shall be returning again. Also the children were hungry afterwards and when we asked at the bar and reception we were told they don’t sell any snacks.

Been today to shap wells for lunch for my sons birthday had a lovely carvery lunch, the food was very good and excellent for fussy eater, well Worth a visit. There is plenty of food and a lovely lounge to sit in for coffee after.

Christmas party night food wasn’t the best but had a great evening. Really enjoyed the music (dj was great) and dancing with the girls. Would recommend as not to expensive if you go as a party. Unfortunately never made it to breakfast maybe next time.

Not a very good evening at all very very poor food,it was tasteless and cold in the main, very poor quality , cheap table decorations and the only entertainment was an even worse DJ’s one of which fell asleep!

Just spent 4 nights at this venue as part of a coach holiday, arriving Monday 20th and departing Friday 24th. Twenty in our party.

I would like to thank all the management and staff. I took 54 people. The food was excellent. The lightening entertainment. The squirrel walk amazing. 54 very happy people. David murphy Blue Pigeon Travel

Had a lovely afternoon tea with my daughter. Plenty to eat in fact we struggled to finish it. The staff were extremely helpful and despite the weather the views were lovely. Thank you to the staff for making a memorable afternoon.

Este es verdaderamente un tesoro escondido - Hotel y el servicio era excelente, no me puedo quejar y estoy muy exigente, nos visita debido a que estábamos en el lugar para el festival llama kendal.

Reservada para una ocasión especial de la familia. Una gran decepción! El grupo estaba compuesto de residentes y familiares que visiten la zona.

Cómodo y una buena relación calidad-precio. Sin embargo, éramos cuatro multitudes de turistas allí la noche que nos alojamos y nos dijeron que no podíamos reservar una mesa hasta después de las fiestas de autobús había comido. Este es un poco decepcionante. La cena fue mediocre pero muy rápido después de pedir, sugerir que era algo preparado para las partes en autobús en lugar de ser cocinados a la orden

'La comida era muy buena y el servicio estaba bien, excepto las verduras sin mantequilla sobre ellas nunca llegó. Pero me pareció un té de frutas, pero no hay agua caliente, pero encontramos algunos café descafeinado, así que estaba bien. Pero en general ellos nos cuidaron bastante bien

La habitación estaba muy bien y el personal era amable, lo que hace que el sitio fue el restaurante. Se sirve un menú del día con una media docena de opciones así que creo que el servicio sería excelente - la primera noche estuvo bien, pero la segunda noche esperamos 35 / 40 minutos para nuestros platos principales, luego otra espera de unos 30 minutos mi queso y galletas que comencé en llegamos, mi marido tenía que preguntar dónde su desierto era como lo tenía todo pero acabada la mía. En el desayuno, la comida es buffet autoservicio que estaba bien, pero que estaban destinadas a ser servido su elección de té o café. Este no se acercaba así que mi marido tuvo que buscar un camarero y solicitar este - ¿por qué no tener una urna de agua caliente y bolsas de té y café disponibles para autoservicio. La otra decepción fue que no había cervezas de barril o embotellada, todas esas cumbria/cervezas Lake District y fue John Smiths en oferta. Está en el medio de la nada, que está bien en un sentido pero no hay ningún sitio cerca para ir a comer/beber como alternativa

Nuestra visita a este hotel iba bien hasta que la comida estaba servida. Mi marido tenía pollo en pasta cuando lo servían a él parecía horrible y dijo que sabía horrible, pollo y puré de grapado en el plato. Tuve ensalada césar habían utilizado una bolsa de diferentes tipos de lechuga 3 piezas muy pequeñas de pollo y un par de pedazos de pan no había mucho en que no se podía comer. El camarero llegó a recoger los platos me preguntó por qué no había comido la comida. Y la respuesta fue repartir él pasta de pollo te comer en que él dijo no señora. Dijo que volvería a hablar con el chef, no teníamos comida alternativa ofrecido a nosotros.

Ayer por la tarde llegó a una oferta de regalos comprar un que era mi 60 cumpleaños de parte de mi hijos. La situación del hotel era encantador, muy pintoresca y apartada! Muy conveniente para nuestro favorito lagos! . . Sin embargo nos quedamos decepcionados con el restaurante! . Reservamos nuestra mesa para las 7 pm ya teníamos hambre! No había muchas opciones de comida, pero fuimos principal para el pavo asado, ya que realmente me apetecía un buen asado de domingo! Teníamos dos campos como el nuestro vale y cinco minutos más tarde, el camarero se acercó y dijo Turquía era lo siento! ! Yo podría haber entendido, si llegamos tarde para la cena! Pero 7. 10 y no asado a la izquierda? ? Mi marido y yo elegimos salchichas Cumberland instalamos de salmón, que era la única otra opción me apetecía! . Hemos esperado mucho tiempo! El camarero llegó antes de nuevo a decir que no teníamos nuestros entrantes? ? ? No! ! . . . . . Finalmente Las entradas llegaron! Básico pero comestible! Sin embargo, aunque la comida de mi marido era mina ok era incomible! ! ! ! Apenas tocado! ! Yo creo que posiblemente habían sido mantener caliente y mi patatas asadas eran como balas y que nunca he tenido que masticar los filetes de salmón. ! También nos dieron una copa de vino cada uno en nuestro bono y cuando nos íbamos nos iban a cobrar por ellas! ! En general me decepcionó mi noche especial! Es una pena!

Normalmente llamada aquí para el almuerzo en camino a Escocia y también en nuestro regreso. Sin embargo, este viaje será el último. 1230 nos esperaba el lugar cálido y sin duda no estaba. El personal del bar tenía incluso fleeces dicho hacía frío aunque no rotas. Pedimos un bocadillo de jamón y patatas fritas. Una rebanada de jamón grasos catering entre algunos pan vino en gruesos de color blanco. Patatas fritas congeladas que todavía dura en el medio. Ensalada que ciertamente no era fresca con lechuga marrón y unas cuantas patatas fritas rancias! ! No lo nunca debería ser servido en un gran hotel occidental. No regresaremos a lo que era un lugar encantador parada de camino a Escocia.

Ubicado "en el quinto pino" entre dos carreteras principales. Excelente restaurante tanto por la comida y el servicio, tanto para el desayuno y la cena. Personal muy atento. La habitación era muy pequeña, con edad pero baño limpio y una ventana muy pequeña. Al menos la habitación era cómoda, pero para el precio que pagamos nos hemos comido mejor, son más grandes!

Nos solía venir aquí mucho por el asador el domingo, pero después de nuestro viaje más reciente no creo que volveremos. La comida no estaba a la altura de nuestra opinión y la de cerdo, la salsa de sabor extraño era demasiado extraño cata de Apple. Los aperitivos eran extraños en las gambas con cebolla la lista continúa. No volveremos.

Mi familia y yo fuimos al hotel Shap wells para comer el domingo y había reservado una mesa para 1:00. El personal era amable y eficiente en general. La comida era buena, nada más, pero sin duda me volvería a comer allí. Me gustó el estilo buffet como había algo para todo el mundo y se podía ver claramente todas las verduras, carne, etc. que tenías que elegir. Yo aconsejaría comer en las 12-1 pm como cualquier momento después de eso, no hay una gran variedad para elegir, en el departamento del desierto.

Lunch every Sunday Carvery from 1230 -2.30 Soup salads Roast Beef and Yorkshire Pudding Roast Turkey, sausage, salmon potatoes veggies stuffing full bar available coffee tea and a variety of desserts cheese and crackers fruit etc. Great company!

We attended the Wedding Fayre on 18th Oct. Bucks Fizz was lovely touch. The wedding fayre was well planned by Family Affair of Kendal X 3 course carvery was delicious X I had the pork and the best apple sauce I have ever had X the beef was yummy too X I pinched a bit lol X if you are in the Lakes you need to head here for a brilliant meal :)

regalos de Wowcher, una botella de vino de publicidad y me dijeron que no era el problema, pero porque estaba en el mensaje que concedió.

Oh, Dios lo que una experiencia decepcionante. Éramos los únicos para el té de la tarde a las 2:30. Pedí una botella de cerveza Newcastle Brown Ale y ante todo me preguntaron si quería una copa?! Si por favor, cuando llegó a la mesa no había Head y Hacía mucho frío. así lo siento, pero prefiero mis cervezas en una warmer temperatura, como vino tinto, te dan el sabor adecuado. Así que fue un mal comienzo. Antes decir que ya no tengo que decir que el precio para el té de la tarde sólo £6, pero los más pobres que he tenido. Nada de lo que fue la casa y los bollos estaban minuto. La mermelada convertidas era muy agradable y probablemente era casera ya que tenía piedras, ningún problema con eso. No pienso tener otra té de tarde en Shap Wells, lo siento!

Este lugar es normalmente un lugar muy agradable para comer el domingo con una gran autoservicio sopa / entrante frío tipo buffet seguido de un asador y un postre selección. Además, el personal suele estar muy atento a las cosas. No hoy en ambos contar, por desgracia! Nuestro grupo llegó en el comedor a las 1,15 h y fuimos al autoservicio zona primero como de costumbre. No hay sopa en la terrina, no había pan en la cesta y el frío selección de bufé compuesto principalmente de vacío bandejas, carente de todo lo habitual langostinos, caballa, huevo mitades, etc. que normalmente son abundantes. Esto no habría sido un problema si ningún miembro del personal mostró ningún interés alguno en la repoblación, pero ninguno lo hizo. Los comensales que estaban alrededor con los platos vacíos tuve que ir buscando personal y pégate ellos a la hora de hacer un esfuerzo para exponer más comida. Todo el mundo parecía un auténtico aire de desinterés del personal acerca de la necesidad de mantener las cosas movimiento y varias diners mencionado, ya que se levantó. El plato principal estaba bien, pero los mismos problemas que antes se debieron nuevamente en la mesa de postres. No hay galletas en absoluto para el queso, jarras vacías de crema, ni platos para poner tu comida. Los más diners persiguieron hasta el personal ... una camarera finalmente llegó y nos recogieron una jarra vacía de crema para llevar a rellenar pero luego paramos en una mesa para hablar con algunas personas que ella claramente sabía mientras cenas con postres que requiere crema se levantó y vimos, esperando su regreso aparentemente muy urgente con algunos! Este tipo de cosa estaba ocurriendo alrededor y era muy frustrante. Nos hemos alojado aquí durante años y aún así pero acabo de una sorpresa hoy por la total falta de interés por parte de los empleados del restaurante que nos hizo sentir como si toda la comida realmente duro trabajo por una vez. Espero que era sólo un punto.

Estábamos en nuestro camino al Lake District y encontré este lugar encantador por accidente. Sólo estuvimos allí para el almuerzo, la cual estaba excelente, pero lo que hizo que nuestro día era el paseo cerca, para ver la Red Squirrel Colony que kive allí. Me encantaría volver la próxima vez que visitemos. el personal era encantador y nos informó de todas las próximas atracciones que esperamos ver pedirlo. Bien merecen derrochar una visita.

Acabamos de regresar de este hotel y realmente disfruté de mi estancia. El personal, especialmente en el restaurante, eran muy amables. La comida era increíble. Soy vegetariano pero el chef me hizo comidas fantásticas en ambas noches sin problemas - comida deliciosa. gracias chef! Las ardillas rojas y los bosques circundantes/cascadas son encantadores. La habitación estaba muy bien y limpia, y la cama era cómoda. sólo pequeña cosa cambiaría es la cortina de la ducha, un poco mal y moho en el fondo pero aparte de esto todo fue maravilloso. Me alojaría aquí de nuevo, sobre todo por la comida y las ardillas ...

Nos lo pasamos de maravilla. Todo el personal era genial. La comida y el servicio era insuperable. atienden todas necesidades y son muy acogedores y amables. Todo el lugar estaba impecable. Es un precio extremadamente razonable especialmente para lo que está incluido. Sin duda volveremos pronto.

¡Una super tarde todos lo Chris y Susans Ruby aniversario de boda. La comida y el servicio era excelente. Hemos asistido a bodas y noches de fiesta en Shap Wells antes y tienen enoyed todos ellos. Muchas gracias a la dirección y al personal por lo que lo convierte en una noche inolvidable especialmente para Chris y Susan.

We took my elderly Mum for her Mothers day treat. We have been to the Shap Wells on numerous occassions for party functions or like this instance Sunday lunch carvery, Again they came up trumps- nothing was too much trouble for all of the staff and the meal was excellent as usual, My Mum is a very picky eater but she had salmon for her main and lemon merangue pie for desert and all was eaten much to our surprise as its normally chased round the plate.!! We of course couldnt fault any of the meal, Thankyou to you all

Reservé un grupo parte (parejas y solteros) había 32 en total. la comida era muy buena y sirve muy bien teniendo en cuenta que había probablemente más de 200 huéspedes.

Fuimos con amigos como una celebración de cumpleaños. El domingo carnes asadas para comer hoy era delicioso. los entrantes Muy generosos que ayudó a usted. Los platos principales fueron muy buenos. Gran selección de postres y quesos. Si no te gustan los budines de chocolate quizás no es mucho de elección. No hemos estado en Shap Wells durante muchos años pero definitivamente es un lugar al que volver para una comida.

Visitamos para el almuerzo de domingo. previouly decepcionante, pero esta vez mucho mejor. El personal es amable y servicial. La comida era muy variada, caliente y una buena opción. preciosos jardines. ha mejorado mucho, sin duda, volveremos. El personal hizo los arreglos para una tarta de cumpleaños. niños en el grupo fueron atendidos y nos encantó la sqirrells.

Ambos disfrutamos el domingo carvery. Como he dicho en otras críticas, mi marido es un comensal extremadamente crítico y muy rara vez tiene quejas. Él mala gana admitió que no me puedo quejar de nada en Shap Wells muy bien hecho. La comida era buena y el personal es muy amable y servicial.

Have taken Sunday Lunch here on many occasions. The last tow were certainly not up to the standard we have come to expect. The setting is idyllic - and the weather was perfect - but the food was certainly below par.

I have taken large groups to Shap Wells Hotel before - this time it was a gathering of over 100 professionals - for a morning talk and 3-course lunch. Careful planning in conjunction with the very helpful Events Manager, Charles, resulted in a most succesful event.

Have just read the only previous review for the restaurant at Shap Wells which I did not realize was called Birkbeck. We went there as a foursome back in March after promising ourselves a visit for sometime being already familiar with the hotel. We thoroughly enjoyed a 3 course meal for £11.95 . There was a choice of roasts and the self service choice for the starter you could easily have made a full meal out of . All the staff we dealt with were good English speakers if not English first language and all 4 of us enjoyed our meal in a busy restaurant with lovely views and will return sooner rather than later !

My wife and I attended the Carvery one Sunday and at £11 per head the two course meal, with coffee, did not reflect the price charged and the surroundings. I would expect this standard in a transport cafe. When the waitress was clearing our main meal plates we enquired how to obtain our dessert. She did not understand us and could not reply in English. This was the case with most of the staff who appeared very alouf and unhelpfull.

Went for Sunday lunch with friends and children. Bill came to over £100 and the service was bad.We first went to this hotel 4 years ago when it was silver table service and it was very nostalgic. We loved the five star treatment. Then they decided to do away with the table service and make it a self service buffet. The food was still good but now after our last two visits where the custard was made with sour milk and today we could not eat the beef or pork as you could not cut it with your knife. I expect a better service when paying £12 for Sunday lunch and £6 for a three year old. We will not be returning again until management get their finger out and sort this problem out.