Big Smoke Taphouse & Kitchen in Hillingdon

Very good services and staff! The food was good and the wine was perfekt.

I had the pleasure of dining at Big Smoke in Heathrow Airport, and it was truly an exceptional experience! From the moment I walked in, I was warmly welcomed and made to feel at home. Hafiza, my waitress, deserves a special shout-out for her outstanding service—she was attentive, friendly, and went above and beyond to make sure I had everything I needed. Hafiza’s recommendations were spot-on, and the food was superb—delicious, fresh, and perfectly cooked. Each dish she brought out had a homemade touch that exceeded typical airport dining by miles. It was clear she genuinely cared about making my experience memorable, checking in just the right amount and making sure my meal was perfect. Thanks to Hafiza and the amazing team at Big Smoke, I enjoyed a relaxing and delightful meal that set a high bar for airport dining. I highly recommend Big Smoke at Heathrow for anyone looking for quality food and exceptional service. Thank you, Hafiza, for turning a travel meal into a great experience!

Stopped here for breakfast before our flight. Wilma provided excellent customer service and didn’t make us use the app, which we struggled with in our tired state. Very friendly and interested in us which was nice. Food was good but on the small side for the money.

Our server, Wilma, was wonderful, kind, and sweet!

Came here as it was available on Priority Pass. Each pass gives you £18 worth of credits. Here’s what we ordered for two pax: Caesar salad with anchovies, Wings, Onion Rings and a pint of Pale Ale to share, well within the £36 and was able to take to go. Highly recommend the onion rings, they were absolutely amazing. Cleanliness can be improved - there were crumbs on the seat, slight stains on the table and on the menu.

Thank you for a great meal. Our waitress Valancy, was brilliant and very attentive. We really enjoyed just relaxing with a beer in the booth before our flight. NL

Great meal with the help of staff member Alfie. Defo recommend 👌🏼

Great meal and great customer service from Rupinder

Thank you to Amit, for greta service and laughs to start off our holiday!

Everything was superb, the food was great and my waitress Hafiza was fantastic. Highly highly recommend!

The steak and eggs was lovely and Alfie James was an amazing barman!

Had good breakfast recommended by Hafiza. Good job 👍

Hafiza provided excellent service. Very satisfied with my experience

Very good service and special thanx to my server Harpreet she is very nice

Terrible service they got my order wrong and I had to wait another 15 mins while hungry for them to sort it out there was also no good will gesture for their mistake.

Hafiza was amazing excellent customer service and was really frriendly

Josten gave some great service and very friendly environment, would definitely recommend!

Hashmiit and hafiza r. Best n willma

Amit Gandhi was absolutely wonderful. He was funny and a pleasure to have serve us.

Incredible staff. So kind and efficient. I told them my flight was boarding and I didn’t have time to wait and they rushed to get my food in a takeaway container for me

Great breakfast and our server Hafiza was amazing! :)

The service from Hafiza was absolutely great and to notch.

Fantastic service from Wilma! Very flavorful meal and drinks are on point. Lovely break while on a long layover.

Excellent food and drinks. We were well taken care of by Harpreet - she is very attentive, meticulous, and gentle. This is our go-to before long haul flights. Cheers!

Food and prizes as expected for an airport restaurant. Could be better but it is what t is. Excellent service and management from Manmeet however! Really brightened up our morning and definitely an asset to the business to make up for the standard food. Great service goes a long way!

Good food and excellent, attentive service. I was unsure what I’d get - knowing the usual inflation of prices in airports - but was pleasantly surprised by the quality of the food (Brisket). Very well looked after by Cláudia!

Had some time to kill in t2 Heathrow. Made my way to the Big Smoke and I had wonderful, friendly service by Josten and Hafiz. Big thanks

Quick and easy. Great service by Josten

Very Poor service. Waited for ages even after ordering on the app. Staff really need to learn how to implement even the lowest form of service. Food and drinks heavy overpriced.

Hafiz gave amazing and friendly service

Service was the worst I experienced. The waiter spent more time socializing than attending to my order. After waiting 10 minutes to even take my order. This is a no go for me

Hafiz was a great waiter and the food was good

We had some time between flights and visited Big Smoke Taphouse and Kitchen. We had a great experience, Wilson and Joel were the best bartenders, very friendly and courteous.

A special thank you to Vimal for making the meal memorable with his warm smiles and excellent service! Good luck with your dreams 😊, B

Average food, very poor service.

Burger is nice , like the meat has the a little of smoky taste. Well made. Nuce for quick meal in London

As a person with many food allergies, I was very positively surprised by the way allergies are handeled in this restaurant. Right at the beginning iIwas asked about it and received a detailed report of what allergens are in which menu item. The staff was very attentive and made sure that everything regarding my allergies was taken care of. In many other restaurants the staff make me feel like an inconvenience because of my allergies. Here i was welcomed anyways and Harpreet, our server, took good care of me and my friend. The food was delicious and we enjoyed our time in this establishment.

Amit Gandhi top man - thank you!

Average food, slow service, there are better options at Terminal 2

Excellent service provided by Premal!

Portion size is embarrassing for the price. Almost £16 for a "full English", look at my photo! Toast costs ~£2 extra, 2 measly rashers of bacon, a literal scattering of tiny mushrooms and small pot of beans. I'll give them that the sausages were nice, but the fact this costs more than £10 is absolutely criminal. Would not recommend. Go elsewhere and get better value for money.

Super food, super service thank you Clàudia & Taranjit

Only real flaw was the lack of a steak knife, but we’re in an airport so yeah

Decent wine and a wonderful service! Valancy was so nice and polite and made me smile although I was really tired!

Food was mid, but our server Wilma was very friendly!

Wilma and Lyndox perfect 5 star rating

I ordered the chicken wings the size of them is terrible. The meat no bigger then a £1 coin. Save your money and get a decent meal elsewhere. Better of calling the wings, chicken nuggets or baby chicken wings. You would get a better meal at McDonald's. How do you not do chicken wings correctly.

The food was decent, but nothing memorable. However, the service made up for it—Valancy, my waitress, was fantastic! Her attentiveness and friendly attitude turned an average meal into a much more pleasant experience.

Great breakfast and selection of draught beers. Thanks Terence for great service.

Taranjit was excellent. Service with a smile. I had a basic burger and it was pleasant.

Taranjit was very helpful and pleasant.

If you have ever had a proper smoked brisket, having one here would be a mistake. Chips and sauce were good. Coleslaw ok. Meat wasn't as tender as is supposed to be and bread was terrible.

I had a delicious lunch and a fresh pot of good tea, and was well-cared-for by the waitstaff, especially Dione, who’s a treasure!

Breakfast was awful for £16 excluding toast.....Bacon was basically cremated and could not be replaced as they cook it in advance and keep under hot lights. Staff are insanely loud chatting to each - just shouting questions & instructions across the bar to each other and talk very fast at then take quite a long time actually deliver. Even the tea was poor - like the kettle has not been descaled in forever, literal limescale grease in the tea. Would be better to save your money and buy a meal deal on WH.Smiths opposite!!

great restaurant great service, hire Amit, he jokes, the conversation is really great

Nice atmosphere, good food and great service. We were welcomed by Taranjit who took good care of us after a long journey before our last flight home.

I would go elsewhere. £18 for below average chicken burger?!

Had a sumptuous meal at this place and sat next to the window watching planes. Not a bad way to spend a Sunday morning when you’re in between different countries. Look for Amit, the jovial server who will indulge you with whatever twisted changes you might want on your meal :)

I was at big smoke terminal 2 at 20:10 and the restaurant was busy but I saw on the right side of the restaurant was empty and I asked if I could seat ther but the door host on the door denied saying that the section is closed (she was in white shirt n she was rude) will never visit again please avoid this place

Great beer, great food, excellent service. Very friendly staff, especially Claudia and Lyndon. Definitely worth having a pint before takeoff…

Our server was the lovely Dione at 5.30am - lovely lady, friendly, helpful and excellent at her job.

Great food and fantastic service from Wilma :)

Wonderful good food and cozy atmosphere, service rated 10 by Claudia.

The party was too over cooked... a pieces of charcoal..

We ordered fish and chips, smoked chicken wings and beef brisket. The portion sizes are decent - this is the only positive comment I have. We thought the fish and chips would be hard to mess up but I received oily burnt chips. Left most of them. Ate the fish though it was ok with the hollandaise sauce. The wings were tasteless and the brisket was just ‘ok’. The food was low quality. Not worth the money spent. For drinks we ordered soft drinks - the drinks tasted like Tesco Value range!

Wonderful place, delicious food, super comfortable to wait for your flight and the attendant Claudia is very good and even speaks Portuguese.

Amazing service, food and drinks

Thank you very much for the service, especially Taranjit, who provided excellent customer service.

The food and service was swift and good. Taranjit was helpful and accommodating.

Wow, what a discovery, each item cooked to perfection, and those beans, packed with flavour. #FullEnglishBreakfast #AirportFood

Had several hours to kill before my flight and this was the perfect place to be! Between the excellent music and the delicious food, it can only be described as the perfect vibe before your flight. If you're in the mood for a little snack, I highly recommend their chicken tenders!! Oh and keep your eyes out for Harpreet :) SHE WAS SO KIND AND AMAZING!!!!

Food is delicious and service from Taranjit and all the staff was great!

This was the most dry brisket I ever had, please do yourself a favor, don't order the brisket. Terrible!

Wonderful service and atmosphere, recommend :)

This was a great stop on our way through to Denver, good burgers and english breakfast. Harpreet had stellar service with a smile which brightened up our day. Thank You Harpreet!

Josten was a really good waiter very attentive and very good service..

Food was tasty. Service was quick and friendly

Absolute rubbish. Find another bar. Service slow (fine but heaps of staff and quiet day). Pricing expensive £7.95 per pint (fine - you decide the price I’ll decide if I want to buy). Being told to uncross my legs and put my feet on the floor (not fine, strange). Being told I was a single person at a table and must move (no asking nicely on my second pint and £16 in, NOT NOT fine). Who does that? Idiots. Rubbish.

When we arrived at the restaurant we weren't greeted particularly warmly. There was an unpleasant atmosphere. You couldn't order a lot of the dishes listed on the menu. So the offer was very little. Dishes that were ordered were sometimes served incorrectly and tastelessly. So if you order a vegan burger with cheese, you will receive a vegan burger with a double patty. Oh yes, and you can't discuss this either, because the staff won't understand you. Even if you can prove to the staff in black and white that you definitely ordered cheese, you will be in the wrong. In short: if you decide to eat something in this restaurant, you will encounter unfriendly staff, have little choice of dishes, be served tasteless and possibly even wrong food and spend a fair amount of money. For not being full. Have fun :)

Fabulous thanks for great service Harpreet! Good food and great service. Good place to chill before a flight at Heathrow 😊

Fine full English breakfast and a cappuccino after a long flight. Harpreet was very friendly and helpful

Great place to rest at the airport, and Wilma will take care of you and provide world-class service

The food was fresh, hot and good. We had the avocado toast with poached eggs and some scrambled eggs. We really appreciated or server Dione. She was polite, attentive and had a great positive attitude. She made our morning.

Good quality food. Lourita was very pleasant and served with a smile! Nice views of runway as well with the right seat

Great value for money. Our host Taranjit was great as was our server Josten!

Good meal, reasonably priced with great service. Big Thanks to Taranjit, our host who patiently helped us with our loungekey and priority pass discounts. Josten our server was kind and friendly. Overall, a good experience.

Wilma was the nicest server we have ever had. She even swapped out our mushrooms for an extra hash brown. Food was amazing and super quick. Lovely start to our travels!!

Amit was so lovely funny and helpful. A proper gentleman. The food was delicious too!

Really good and quick service today from server Amit Gandhi

We had a nice experience. Amit and Lounto provided great service. :)

Taranjit served me today and she was great. Service with a smile, proactive, and efficient. Thank you

We had very good service provided by Amit and Lounto. The food was nice. The ambience is also comfortable. They also have priority pass access.

Food was quick and tasty. Taranjit was my server, great service.

I’ve stopped for a drink and bite to eat at this lovely place and from the start I had 5 star ⭐️ treatment, I ordered pint of IPA and start chatting to absolutely delightful waitress Violetta she was very professional chatty and extremely customers focus I’ve had my drink and food but then I decided to stay for yet another drink lovely Taranjit served me this time and I must say it’s an absolute pleasure to come to Big Smoke Brew being treated like a queen, well done guys you are absolutely amazing ❤️

Buscando un lugar para cenar antes de nuestro vuelo llegamos a este restaurant donde una anfitriona te lleva a la mesa pero cada uno realiza su pedido desde un QR que hay en cada mesa, se ordena lo que se quiere y se paga con tarjeta de crédito desde el celular. Luego de esto, a los minutos llega un mesero(a) con el pedido. En nuestro caso pedimos para beber un jugo de cranberry (£ 3,45) y un agua mineral con gas (£ 2,95) y para cenar un Monterrey Chiken (£ 9,95) y un sirloin stezk con salsa BBQ (£ 29,95), con lo cual nuestra cena tuvo un costo de £ 48,62 servicio incluido, precio razonable para el aeropuerto de Heathrow.

Joseten He is cool serving frindly brother

The service from employees Claudia, Taranjif and Franold was excellent. I was delighted with the friendliness and politeness of the employee Claudia.

I stopped into Big Smoke while passing through Heathrow. Taranjit and Claudia provided a great experience for me while there. 10/10 for anyone stopping in Heathrow airport.

Amazing food. This is second time we visited our flight. Kid friendly. Godfrey was really helpful. Will visit again!

Harpreet is exceptionally cordial and welcoming and made me feel at home. Food, Service are exclusive