Big Smoke Taphouse & Kitchen in Luton

Great service from Merlin - really friendly and helpful with our order. Food was good too.

Came here today and got served by staff members Sally and Natalie to which they helped me decide what to have to eat as I'm very fussy of food I eat and how it is cooked . Got served reasonable within time and staff very friendly and happy with my meal Good team . Working together .

£18 for dead breakfast, sausage remind me of a primary school dinner with pink uncooked inside. Positive is that we got a seat right away

Horrible Experience, waited 20 minutes to be seated, there were visible tables available but needed clearing and the woman told us we had to sit apart? We asked for the large table (that was available) as we were a large party travelling, so she rolled her eyes and said she would clear it. she then proceeded to take over 10 minutes to clear this table moving cups back and fourth and adding to the mess!! In the end we ended up leaving. Awful customer service.

Just had the worst breakfast and service at an airport ever!! Greeted at the front with a miserable face in Xmas glasses with no Xmas spirit... which appeared to be too much trouble to seat us.... waitress was pleasant, food came out literally minutes after ordering sour dough was so hard and cold I couldn't cut it and the eggs and bacon were stone cold!! My husband ate his but quality was not good..... waitress replaced food but was still only tepid and poached eggs were snotty!! When paying there was no friendliness obviously because I'd cared to quietly complain that my food was stone cold!! Massive disappointment!

Lovely food , Great service by Sally & Natalie. Will defo return when booking my next flight. :)

Horrible service with order forgotten after I was rushed by the host to pay at the till. Charged me but didn't put the order into the computer 🙄 so I had to leave without my food because my flight was called to board.

Gurpreet was very helpful, great service

The service was very nice, friendly and professional.Thank you, GURPREET!!!

The food was delicious, we got a full English and the steak and eggs. The service was brilliant too with really friendly attentive staff and the food came super quickly. The bill was £40 for two mains and drinks, which was on the pricier side but not unexpected for an airport. Would definitely recommend!

Great service. Thanks to Merlin! :-)

Amazing atmosphere and staff! The food made by chef Bhavani, made my day and I recommend this place to anyone who enjoys good food!

Sarang was excellent very polite and looked after us was fantastic

The restaurant was not busy and reasonably well staffed. The staff were helpful, welcoming and friendly, one of our guests was in a wheelchair and they were willing to assist. We ordered breakfasts which took a long while to arrive, ion arrival it was well presented and looked appetising it was served on a side plate, which was too small for the portion. Our scrambled eggs were perfectly cooked but sadly cold. We received an apology and replacements disappointedly this was not much warmer. The waiter checked back to see if we were satisfied. We did not have time before our flight to wait again and were not offered any discount. The main problem is that the food is cooked and left for staff to collect and serve, but this can take several minutes as they are busy taking orders, serving drinks and taking payments. Generally this is an expensive breakfast in an inconsistent busy environment.

Had the tacos, 100% recommend it!

Leneena helped us very well; thanks for dinner

Great, prompt service from Christeena

Bonjour mes amis!!! wow this glass of Prosecco is soo good

Amazing food and very good service from Rebecca Andreas , I’ll definitely recommend the place .

Fantastic service from Merlin, Lokesh and Celesty. Very professional. Service with lovely smiles. Lovely to see on an airport.

Great service from Andreas , food was okay I will be back again.

Good food, staff lack experience heavily! Walked in sat down, and then had to get up after 5 minutes of sitting up to ask how I order. I was then told just go to the bar. I then went to the bar, and then asked what do you want. With no menu?? Then told to go and get the menu of the entrance. Just can’t see the point in the waitresses. Felt very unwelcome.

Good choice of breakfasts from a big English to lighter bites. Eggs a bit rubbery - but they always are from these places . We got a very large piece of smoked salmon. Excellent service from Christeena

Food sounded promising, atmosphere was quiet but expected as we have an early evening flight. We ordered via the app, no members of staff approached us at our table. We ordered an ultimate burger and an all day breakfast. The food arrived luke warm at best. Hash browns, Eggs and smoked bbq beans were cold. Our plates remained in our table until we finished our drinks and left to make our flight. Extremely disappointing. Considering the company has the run of the airport and several sites you'd think the quality would be better. I've read through the reviews and can't help think that some of them are a little embellished. Expensive and very disappointing.

The service was exceptional. Sally particularly stood out to me, her positive and welcoming demeanour really made our experience fantastic. I think she is the manager (if not, she should be), and they couldn’t have found a better person for the position. She engaged with everyone and was very pleasant. Keep it up Sally and team!

Celesty gave us a welcome smile at an otherwise miserable Luton Airport (check in and baggage). And continued to do so for all the other customers. Generally good service and food. Thank you Celesty

Fast and friendly service! Thanks so much Celesty!

The service was very good. I have an intolerance to gluten and the staff informed Sally the manager who came over to us. She was very attentive indeed. Although information is on their website Sally spent time with us to speed it all up with a summary and what the restaurant could do for me. This was excellent. I had Nacho's which very good on its own but the £4:50 I spent on the pulled brisket extra was a disappointment; a ridiculously tiny amount although after a complaint it was put right.

Great customer service from christeena

great service, thank you Paulina💪🏻🫵🏻👍🏻🇵🇱

Merlin our waitress was soo lovely and helpful.

Stopped for breakfast before our early morning flight. My food was cold but they quickly offered to bring me a new one. Merlin was the waitress and she was lovely - professional and kind - thank you.

Lovely service from summer giro Thank you

I was served by Summer Giri, he was a very kind, respectful and efficient man. If I could put more stars for his service I would! The food was nice, nothing special but definitely a meal I would eat again. Overall an excellent experience.

Christeena is very friendly! Ask for her of you eat here.

The food arrived quickly and was delicious! Sree attended to us and was very polite.

Great service, and nice environment. Thanks Karan.

Served by Karan, great service and delicious Brisket

It's a great place to wait for your flight. Great fish and chips. Big thanks and cheers to Rebecca and Sree who made my experience a great one, both are very friendly, cheerful, helpful and overall fantastic people. See you soon Big Smoke!

Great food fantastic service laid back environment just what i need before boarding a flight waitress christeena was very warm and friendly if ever I fly from Luton again I will definitely pop back there

Pretty good as these places at airports go, with Christeena being particularly attentive.

terribly little food for the price, I had a human hair in the egg... fresh juice worse than from a carton

The food served was so delicious and the service offered by Christeena was so polite and made me so comfortable.

Excellent food and service... really flabbergasted by the tremendous service recieved by Christeena.... definitely will pay a visit again there....

Had some time to kill before our flight and needed something to tie us over. We stopped at Big Smoke Taphouse and were not disappointed! Our server Christeena was fabulous and very friendly, she took good care of us. The chefs in the kitchen Robert, Bhavani and Nimra did a fantastic job with our food! Would definitely stop again when in Luton Airport.

Very good service from Andreas … food was okay but can be better

I had an amazing experience at Big Smoke in Luton Airport! The full breakfast was one of the best I’ve ever had. The smoked sausage was bursting with flavor, and every element on the plate was cooked to perfection. I was genuinely impressed by the quality of the food—such a pleasant surprise for airport dining. The service was excellent too, friendly and efficient. Highly recommend starting your journey here!

I visited your establishment in Luton airport on 22nd Nov 2024. I was looking for a single table but unfortunately they were all occupied, well with single people's bags and coats. I was greeted by a lovely girl and she said that I could sit at a booth for 4 people. I said that I would move if they needed the table. She said it was ok for now. About an hour later a very rude individual approached me asking if I was having food. I said no just drinks. She said that she was short of tables. I tried to explain to her that I told the previous girl that I would move if necessary. I was in mid sentence when she quite loudly cut me off. Other guests were looking at me and it was quite embarrassing. However I located to a single table. A very helpful girl called Lizzie attended to me. I said that I wasn't happy about the treatment from the previous lady. She apologised for her colleagues conduct. I asked if I could speak to a manager. But alas the offender was the manager on duty at the time, which was the afternoon shift. This all happened between 13.30 and 14.00. I visited London from Ireland to see my favourite play in the west end. An Irish play called Juno and the Paycock. I have a walking aid and I was extremely well looked after by everyone on my travels. This was the only unpleasant experience by this individual. I compliment all of your staff at this premises, bar the manager at the time. I used to live and work in London for H.Samuel for 25 years. I also owned bars, the last one being the Swan and Sugarloaf in Dock Head Bermondsey, sadly now closed and converted to high end apartments. Hospitality is a very hard business and doesn't suit everyone. The worst part of all this is that my occupation now is that I am a mystery shopper. Maybe I am more aware of the treatment of guests. I'll say no more, as we say in Ireland. Thanks to everyone else for their attention, I appreciate it.

Lovely atmosphere and speedy service. Celesty was a lovely attentive and smiling waitress that enhanced our pre holiday experience

Celesty was a very good waitress and the food was great

I received excellent service from Sally, the restaurant was spacious and food is good value for money.

Christeena was super sweet and friendly and helpful with food recommendations.

Decent enough ..place with tasty food Good service from Sarang !

Very good service by Lokesh. Absolutely nothing to complain about. We love the setting and atmosphere too.

Hello, Lokesh was a wonderful host and made sure I feel like all my needs are attained. I also watched him being attentive and helpful to other customers. Thank you Big smoke for this experience on my holiday!

Friendly and caring staff. Thank you very much.

Lokesh’s service was great, very attentive and kind. Lovely experience.

Thanks to lokesh for he’s kindness

I had the eggs royale which were great and was served by Pavlina who was super cheerful, polite and energetic!

Christeena was fast and accurate with our orders. She was friendly and made it easy for us when rushing for our flight!

It was ok 😁 Christeena was nice!

Christeena was amazing. She made sure we were well looked after and service was great.

Paulina is extremely helpful and very polite! Service was amazing. Asset to the team!

Paulina did a fantastic job. Service with a smile

Fast frendly service - will return and would have no reservations in recommending to others.

I have never received such good customer service before!!! She should be running the Gaff!!! Christeena was amazing! Thank you for making it a pleasure

paulina was very friendly and quick

Excellent service from Christeena!

Service from Christeena was great!

Excellent waitress, Pauline was super friendly and helpful

My partner and I had breakfast here today, I had the eggs royale and he had the smokey brisket eggs Benedict, both were delightful and perfectly cooked but the real star of the show was Paulina, our server. She was infectiously enthusiastic, positive, friendly and helpful - a real credit to the team here. Her bright, bubbly personality is a real joy to be around and made us feel glad we chose to this establishment to eat at this morning. Thank you Paulina!

Enjoyed a delicious breakfast of smokey brisket eggs Benedict style. The service was fantastic. Our waitress, Paulina, is a credit to the business, welcoming us and getting us order quickly and with a smile. The decor is stylish and modern. You don't often expect the personal touch in an airport location so Paulina's friendly attitude brightened our slightly stressed travel experience!

A pleasant airport restaurant experience, much better than a spoons. Great service from Paulina too

Pauline was lovely and so helpful. Thanks for a great start to our holiday! Xx

Nice girl very helpful and responsible. Everything on time and caring. Appreciates the service

Sandey brought the drinks over quickly with a lovely smile on his face :) really started my holiday off to a good start :) #holibobs #cheekyonefortheroad :)

Lovely breakfast, served by Christeena, who was friendly, polite and really attentive. Great start to our holiday - thanks!

Christeena was very efficient ans servicial

Served by Summel Giri who was very efficient and served with a smile on his face,Breakfast was hot and plentiful and atmosphere relaxed.Recommend.

Summer giri was really attentive we were a big group with young children and nothing was too much trouble for him. Thank u

Christina served us and was kind, courteous and nothing was too much trouble. I accidentally smashed a glass and she was super quick to come and clear it up and made sure we were all okay before considering leaving us! The food was great and although pricey, it was in line with your usual airport prices.

Great service had a enjoyable time Cristina was lovely very helpful would definitely recommend people to come here and stay while they wait for there flight ✈️

Great service from christeena very friendly

Summer Giri was an excellent server. Looked after us and made sure we had everything. 10/10

Summer Giri provided an excellent service, very friendly with a smile on his face even at 6 o’clock in the morning:) Thank you very much, you’re a star

Amazing service from Summer Giri, such a lovely server

Everthing it’s perfect 😊👌 Paulina very friendly ,good vibes from her🤩👌

Food quality was poor given the price. Would definitely recommend another restaurant in the airport if you are looking for a good meal or to only stop for a drink. Service however was very good by waitress Gurpreet, without whom we would of left after tasting the food. Atmosphere average to poor for an airport eatery.

Great micro brewery with a relaxed environment. Highly recommended! Try the Medicine Man IPA, great taste and fresh!

Had a nice beer. Lovely service by Gurpreet!

Very delicious food and very good and fast service from the employee Devi, who is right next to you for anything you need, with her beautiful smile!"

Over priced food that gave us a stomach. Staff won't let us use their WiFi and generally bad value for money.

Thanks gurpreet for the wonderful service

Food was fab,they was very busy but the staff was very professional and courteous...especially Sally and Andreas. Would definitely recommend...

So, having visited here before for a drink and enjoyed it I went there today. Sat at the bar and was told that there was no bar service despite several bar staff. I had to order online. Tried to do that and could bot get a good connection to the site. Apple Pay payment could not be processed. Whilst trying to pay two other customers were told ‘no bar service’ and left. I left frustrated and thirsty. Fortunately other bars were open and doing bar service. My positive impression of this bar has completely reversed.

Amazing service from Andreas and Sally,very friendly staff,even though they was busy,nothing was to much trouble,food was really good to

Maga was nice - thanks for the service

Nice place. Tasty mash, reasonable price. Good service. We were served by Naga.

Amazing service from Naga! The real MVP

Very good quick service for Naga