Big Moe's Diner in Tower Hamlets

I never write a review unless it is bad to warn others not to fall in the trap. I visit big Moe's in Ilford with my family after seeing the impressive decor from the outside. The decor looks amazing but sadly the food didn't match the interior. I ordered a big Moe's platter for two, but the portions of food was really small, and there's only one small pot of fries . This platter was meant to be for 2 people, but it looked like it could only feed 1 person. For £43 you also get a half chicken for that price. Complete rip off. After spending close to £90 for a family of 4 , we all left hungry. The chicken was tasteless and dry, and the burgers looked a lot better then they taste. Chicken burger was dry and hard. Well never go there again. Don't get fooled by the decor. To rub salt into the wound , they charged a 12% service charge on top.

Fab 50's decor and a cool car table in the centre of the restaurant. We didn't sit there as it was one of the many tables which needed cleaned! We weren't impressed when we had to order by the app nor that the service charge had already been added on automatically (12%) I mean what are paying that for when you don't actually get a waiter? Food was delivered but cutlery was just plonked down on a bundle on the table so no, service charge was not justified! Food was tasty though.

After booking a table, we received a confirmation for their restaurant in Whitechapel. They confirmed the time and address. After travelling from Essex we found the restaurant had closed down. No commincation, confirmation had the whitechapel address. Very disappointed and the waste of time and money getting to them.

Pretty tasty when I went to the Whitechapel location. Good prices too. The strawberry lemonade mocktail was soo good there, definitely ordering it again.

Just substandard. Pay at the till, which isn't a problem. Waited 30 mins for food, which again isn't a problem but it is where the issues began. Drinks didn't arrive until after the food, which arrived in drips and drabs. The cheeseburger was the first thing to arrive. Chips were cold, then some other bits arrived. It took 10 mins for all our food to be put on the table after the arrival of the first item. Service charge of 12% is a shocker given the lack of service. The bell eecieved a good bashing from the kitchen staff who were constantly handling chips and whipping their hands on their tops without washing them. Not impressed by the greesy chips. I wouldn't waste your time or money eating here. £100 for a meal for 5.

No service at all Bad french fries You cant buy food without minimum 10 % service on top - but you have to order on your phone. Bad bad cleaning. My arms were sticky afterwards :( Burgers were okay… Milkshakes sad very good Not worth the money

The staff were friendly when greeting us and immediately brought us to a table. Explained where we could order, either on website or over at the tills. Food arrived pretty quick after ordering, had chicken on waffles. The chicken was nice and flavoursome, the waffle was good and there was maple syrup in a pot next to it. The atmosphere really provided an American diner experience which was rather enjoyable. The experience was nice and one staff member checked up on us during the meal. However in the ladies bathroom the sink would not work therefore had to use the downstairs baby change to wash hands. Other than that the meal was lovely and would likely go again.

The worst food and service I've had in a long time. Took almost 40 minutes for our breakfasts to arrive after ordering, which we had to do via the website as they don't give you menus and only came to the table to tell us to use the website, not to take an order. Breakfast arrived with cold beans and rock hard, dry sausages. We weren't given cutlery, had to go find it ourselves, noone checked how the food was or offered more drinks, and they automatically add a service charge to the bill - if you pay in advance as they push you to, you will end up having to ask for a refund, luckily as we were paying after eating I was able to ask them to remove it but we still paid over £30 for two awful breakfasts and two coffees. Would never go back here again.

Pizza’s were great, reasonably priced, Friendly quick service. Worked well for pre concert food. Clean toilet.

Service was great, Karthik was really helpful and polite. Food could be better but overall good experience

Cibo buono ma porzioni non all'altezza di un dîner americano. Comunque sapori gustosi. Personale sorridente. Peccato il fatto di dover ordinare al bancone.

Had a amazing experience at Big Moe’s Diner, great food & lovely staff highly recommend this to everyone

Overall a good experience, with a good burger and a nice virgin piña colada. The QR code option is annoying, but they still have printed menus, and I would hope that they keep them. The onion rings are not excellent, but still. By far it's the burger that carries the show.

The decor is good, you gotta give it that, but the main reason you go to a restaurant is the food and, frankly, it wasn’t good enough, especially for the price. I got the fried chicken and waffle, and whilst the waffle was decent (pretty hard to mess that up, with the waffle maker and all), the chicken was a sad, barely battered, miniature, dry lump that lacked flavour and texture (outside of being tough and chewy). I also got a portion of chips and they were equally poor - edible, but poor. You know that slightly funny taste you get from bad chips/maybe an older portion, using bad oil? Yeah pretty much that. I also got a freak shake, which to be fair was decent, maybe if you just want a dessert this place might be ok (but a proper dessert parlour will blow it out of the water, I’m sure). My stuff alone cost over £25 - if I spent the same money in the KFC nearby I would’ve gotten much more both in quality and quantity. My partner got a burger that apparently tasted exclusively of crunchy bread, mayo, and not much else. I don’t even wanna mention the weird vegan cheese chips thing, that looked grim and I’m glad I wasn’t eating it. Needless to say, they were equally unhappy. Avoid. The decor isn’t gonna save you.

From the music to the lovely decor and the absolutely devine Lamb rack, Big Moe's is a place you must try! PABEL reserved the Cadillac seat which we dined in while listening to Pretty Woman playing in the background and friendly in-restaurant service from SADIK & HUSSAIN. Thanks guys for the excellent service!

My husband and I went for dinner at Big Moe's during our recent trip to London. The food was great, I LOVED the interior design that matched the American diner vibe to a tee. Conveniently close to Aldgate East Tube Station and the Jack the...

We visited this restaurant as a family one lunchtime. We realised we'd made a mistake before even entering as there was a huge pile of smelly rubbish stacked right outside the front door and we just knew this wasn't going to be good. I had...

Big Moe’s Diner is a short walk from Aldgate East tube along Whitechapel High Street. We visited on a Saturday evening and when we arrived it was extremely busy and told that there was a last minute rush but a place was found to sit...

Decor was fab, American themed with a giant Cadillac for a centre table. However we found the menu to be a bit odd. The bacon and sausage contained no pork, and although there were pancakes on the menu it was disappointing that there was no...

Can totally recommend Big Moes the food was absolutely fabulous, the nachos were so fresh and the chicken wings were to die for .. Moes chicken burger was delicious and the sweet potatoes fries lovely and crispy ..T-bone steak was a beautiful med rare and...

Visited on trip to London from scotlond, great food , varied menu and shakes and thoroughly enjoyed trip down memory lane with the coke float , music and decor. Great service and good value.

Firstly, there was a lot of chrome, which had dirty finger marks and brown smears in quite a few places - hope it’s children's chocolate fingers and nothing else. The bacon, in the bacon burger and in the hot dog, was actually chicken. The hot...

Actually quite like this place and love the car seating area. Good quality food and a nice place to bring family/children ect

Came here for a Valentine's Day meal, was very excited at the idea of milkshakes and burgers, classic kitschy stuff. To start with, no table service, had to order from an app, so very little interaction with anyone else in the restaurant. Combine this with...

We ate here on Saturday morning as we were staying just up the road at The Hyatt Hotel. We had breakfast which they serve until 11.45am. I had the omelette and my husband had the full English. The food was served hot and fresh. The...

Had a lovely time at big moss. food was delicious. service was great especially Tashom. Good Friday chilled evening

We’ve been here three times now, always for breakfast, as we often stay in a hotel around the corner when we come to London. Every time we’ve been served by the same nice young man, who’s very attentive (makes sure the food is good, gets...

The steak was mouth watering. Staffs were very friendly and helpful specifically the guy @Hussain❤ Highly recommended 👌

Came in for breakfast, the strawberry chocolate waffle was great, as well as the lemonade. Fantastic service by Hussain.

Sadik is an amazing professional waiter. He should be the manager. Food is marvellous. Atmosphere cheerful. Music is first class.

Had tried steak and it’s really amazing, hospitality was good. One of my friends told the best shake ever.

Pros: - Feel welcomed and had a choice of where to seat which made us feel comfortable. (Brings back memories of our first date 3 years ago) - Moriesha was very helpful and offered us water to start off with as we seat down. -Decent...

Came here with friends, easy to find right next to tube station. Food was great and the service was good. Nice clean place and well presented. Definitely would recommend!

the food wasnt all that tasty or unique or american. the servers were fantastic though, very nice and checking in to make sure i was ok. the price of the food is probably 5 pounds higher than it should be for a meal the milkshake...

In London for the week end so booked into this diner The area is in need of a regeneration but it’s only a stones throw from alder gate east tube station Once inside it’s great really authentic American diner To complement this the service was...

we thoroughly enjoyed our diner at Moe’s it was a real American diner experience the food is brilliant and the staff were very friendly. it is a bit pricey but definitely worth the money

I visited the Aldgate branch on Saturday and have a great experience. The staff were really accommodating and the food was great. The decor really adds to the atmosphere and experience too

Came across this place accidentally on our way to a Jack the Ripper Tour on Whitechapel and I'm so glad we did. The staff were friendly and helpful, the food was great and the surroundings were excellent. We were in the booth in the car...

Been coming here for well over 10yrs. Food and service was always great. But i visited the other day and was shocked and saddened. 1. Menu has fully changed 2. Staff are all new, lazy and have no idea a out the menu etc 3....

We had to order a takeaway after eating at big mo's... We spent £70 and felt like we were robbed by the food. I have eaten in big moes before and as far as I remember the food portions were much bigger and the prices...

When you arrive you’re told that you order using your phone and then come to the till to pay. I ordered the Buffalo chicken burger which wasn’t bad, fairly nice food but was quite expensive for what it was. I also ordered a Diet Coke...

The place is great, looks really authentic. The food was amazing and the service even better - Rafid and Santiago were incredibly nice!

Top tier burgers and shakes, lovely aesthetic and excellent service. Clay did an amazing job when I went to visit. Would definitely recommend this place a visit.

Chicken burger was pink in the centre , waited almost 40minutes for dessert to arrive and when it finally did it had the wrong ice cream on it. Don’t like it that they automatically add a tip every time you order something either.

The food was over priced and tasteless - we hardly ate any of it. The staff were useless and un-inviting even though there is a high service charge added without knowledge or choice. The toilet is absolutely disgusting with flies and was the final issue...

Great food, ordered the chicken and waffles didn’t look that big but was very filling and wasn’t greasy like previous chicken and waffles I had elsewhere. Service was quick. Love the decor inside especially the car table.

The best thing about this place was the comedy value from the service staff. They honestly didn’t have a clue what they were doing and it made us laugh from the time we arrived till the time we left. We were really disappointed with the...

We dined here after a day out. Firstly, the food was great. The service was great. We chose lamb ribs and the orders came very quick. The ribs was quite small portion but before we could say something, the manager ALOM had already ordered another...

Shocking Place with rubbish Service. Paid for my meal and half way home I have 8 missed calls saying I haven’t paid my bill. I am 100% sure I paid my £150 bill. Don’t trust this place

the steak was superb, the garlic bread was very nice, and the gentleman Rafid looked after us so well. it was a great night. thanks for the lovely night.

Good value, lovely staff who were great. Recommend for a nice tick box meal. The staff even offered additional hash browns which was nice, and had a lovely coffee.

Too over priced for what was being served, quality was really poor, May as well have gone to McDonals, get better food for a cheaper price, toilets were grubby, if your apprehensive about Covid I would not recommend, watched a young worker pick her teeth...

First time here and we loved it. Left full and satisfied (v good vegan options) though my son magically found room for a free ice cream. We sat in the car which was ace. And service from Maariyah and Rafid was quick, helpful and polite.

Top service from RAFID!! Food, service, vibes were 10/10. Mac n cheese bites were 11/10. Food came out quickly and was very tasty. Highly recommended!! 👌🏽

Brought my sister and niece here after a trip around the tower of London. Super service by Rafid and brilliant food. The chicken burger was great and my niece loved her free dessert at the end. Will definitely be back.

We had booked a table prior to arriving. I phoned them on the day as we were worried we were going to be late! They were very accommodating and moved our slot by 30 minutes. We got there on time in the end..which again wasn't...

After reading the most recent reviews we were in two minds whether to go or not! We took a chance and went and glad we did. The decor and music was on point. Really liked the whole set up and very authentic. Was clean which...

Staff are useless, half of our tables food either turned up horrendously late and when it did arrive this is what it looked like.

This place was a shambles from start to finish! Baffling process for ordering meals done on an app but not paid for until you visit the bar. Not the best during COVID times. Only one from six of us got our drinks served. We had...

Food was awful, very over priced and poor quality of ingredients, I would not recommend. There are plenty of other restaurants and eateries in the local area that are far better.

First indications that this was not going to be great was the big black bag of rubbish at the front door , with rubbish spilling out of its opening all over the pavement . The restaurant itself is really well decorated with the old style...

This is a great place to eat and it looks amazing. The food tasted exceptional and I would really recommend. I just wish they had more vegan/dairy free options but overall I had a great time eating there with my siblings.

The vegan burger was very enjoyable. Just slightly on the expensive side but at the end of the day it's an American style burger in London

We managed to sit in the car which was great fun. Service was quick and easy and the food was delicious, especially for the little ones! It was quiet because of Covid but everything was clean and felt safe. The staff were lovely especially Rafid....

Cute diner, nice atmosphere. Boyfriend and I were looking for a place to have a quick lunch and it didn't disappoint. The food was served on time, our waitress Alex explained all covid guidelines and did check backs. The manager on duty was also friendly...

The place is really cool! We were sitting in the car table, it’s such a nice touch! Also, the place was very clean and the food was very good. Unfortunately they have no beers, other way I would stay more ours over there. I will...

Well well well absolute banger of a place/food. Perfect place for a burger and fries. Lotus shake is to die for!!! Excellent service from a very friendly team. Loved it.

An American-style venue, very very immersive. I will ask Rafid for the playlist, it's fantastic! Excellent food, average costs, and Rafid is absolutely friendly. Definitely approved!

Brilliant (halal) food and excellent service. Alex was especially kind and attentive. Lovely interior. Would definitely recommend.

Very good service and the food is excellent 👌and all the stuffs where rly gd and I want to thank them all.

This place is one of my favorites to eat for almost 4 years. Nice atmosphere, food and staff. And now that the restrictions are finally over we have been able to come to eat again. NICE!!!!😀

Came back after so long, been missing the atmosphere and especially the food. I came for a nice T-bone steak and it just keeps getting better and better. The staff are still the best and the uniform is cool ;)

We enjoyed so much the food and specialy the service, such a nice and lovely waitress (Ruama). We definetely recommend it 100%

The service was impeccable. The waiter serving us was always there if we needed anything and showed respect throughout my time here. The food was really nice and would recommend coming here for. A good meal

I came to moes diner Whitechapel with my friends and The service was excellent and the waiter was very helpful and was always around when we needed something. The food was amazing and was better than what I expected it was a great meal and...

Excellent service! The food was well cooked and scrumptious😍left fully satisfied the waiter was really helpful 👏

I visited the big moes diner in Whitechapel High Street and was absolutely shocked at the lack of basic menu items which are famous to proper road side diner's of old as a person that's been to florida and has seen a diner first hand...

This review is for Wembley branch as I went there with my kids and my sister and we were very disappointed.The service was so poor , manager was not helpful. The quality of breakfast was so bad and the prices are triple of what you...

I went with my sister recently... as we didn’t have the option to order from the table via our mobile like other restaurants, there should have been a waiter available to take our orders but every time we wanted something, we had to physical get...

It’s halal-I boycot non-stun halal places as I do not want to put my money into restaurants that endorse cruelty. I was recommended this restaurant by a friend. It looked great, lots of vegan food, great menu. Staff were really friendly and the service was...

Simply one of the worst burger of London. Dry and hard. Super expensive just to eat a McDonald’s quality patty. What you do really pay is the fake American style around you. If you really like good burgers don’t go. Never again.

The decor and atmosphere at Big moes is great. However the breakfast today was really disappointingly poor. Firstly for the price of each meal, the portion was really small and not filling at all. It was cold when we got it and had to send...

I've been meaning to go here for a while. Went last night and the food was amazing. Absolutely killer. The service was especially good. Great and friendly people who want you to enjoy yourslef. Nothing bad to say really.

We recently went to Big Moe’s on a weekday afternoon -so not too busy. We were seated straight away and given the menus (although one was the breakfast menu). The food was paid for upfront which included the service charge (wasn’t too thrilled with that...

Its crowded. They should change the system to only table service due to pendamic, but instead everyone have to go to the one cash counter where everyone else is lining up at the same time to pay, order and waiting for table the same time....

Nice atmosphere, American vibes. The receptive stuff Ruama is the best, she is so happy she can contamine you with her happiness!!! She is also so talented!!!

We thought we would use the last day of the Eat Out to Help Out scheme by coming here since we are fans of American food and 50s style diners. Food was average, nothing to write home about. Theming of the restaurant is fun but...

We went to the London Designer Outlet branch. We ordered beef burgers £15.55 each, peri peri chicken, bbq wings, mac-cheese and zero cola. Burgers were totally dead and dry, bbq wings smelt odd and dry, chicken wasn't cooked properly and has a smell of raw...

We ate quite late at night and even though they were busy the service was fairly good. The food was great and we were able to take advantage of the Eat Out to Help Out offer. Unfortunately the toilets were very dirty, sink blocked and...

My experience at Big Moes was one of my favourite ever and I had a lovely server named Josie who made me feel very at ease and to say the food was amazing would be an understatement!!!

This place serves great quality, affordable aesthetic food. Had a great visit mostly due to the amazing customer service from one of the lovely staff here called Josie. Will definitely visit again if I’m in Whitechapel

Great design, with retro booths and a Cadillac seating area. What a shame that the dining experience doesn't live up to the decor. Lunch menu advertised on window, but it doesn't exist. Despite being empty, we had to repeat our order twice, one of the...

O big moe’s era muito proximo do nosso hotel e fomos conhecer. Embora o local seja agradável e bem decorado,...

Got a voucher from Group On and spent my son's 12th Birthday at Big Moes. First time and had great food, super atmosphere and greater service from Dina. Will come again!

The best burger I've eat in 2020 and a quite nice location, with excellent service from Dina and some nice shakes

Sara was the great waitrees. She was very nice. Abd the place is really great. 50's id what I live. :)

We were there to taste typical English breakfast and it was a good choice. Nice and kind service, specially Sara!

Effectivement le service était un peu chaotique (comme vu sur les avis lus avant d’y aller) mais en soit le...

Great food. breakfast was so huge that I ate my next meal only after returning to Poland. service at the highest level, in particular Sara. I recommend it to anyone who wants to feel like in an American pub.

Great place, nice prizes, and bar staff really nice, especially I’d like to point at lady named Sara, who’s really nice, chatty and she smiles all the time!