Big John's Lawley Middleway in Birmingham

the food was quite cold by the time it got here. its disappointing how on just eat, for drinks the only option they give for drinks is passion fruit or water. they have so many different drinks in their restaurants so not sure why they do this.

Onion rings are soggy and the wings are not really good 🙂

Missing items again and you cant get through to them on the contract number. its becoming a regular thing for items to be missing from the order

Ordered over 2 hours ago, told me another 15 minutes after that, they said another 15 minutes. I requested compensation through the app and the company had the audacity to refuse it. It's been another half an hour since they refused compensation and still no food. Absolute joke of a restraunt. Imagine if it was my last bit of money for food, what would I do now. Hungry, no money and having to wait over a week for my money. Absolute joke, should of been honest from the beginning.

The food was soo cold I literally had reheat everything and the washing as nice I’m ready not happy I don’t think the food was kept in the heat bag because everything was literally cold

Food was ok, usual standard. Collection was horrendous. There was a queue of people waiting more than half an hour past the collection time… felt sorry for the staff member, who just didn’t have a clue what was going on

not happy with the time it took to come + all the food had to be reheated as it was all cold and when I order chicken brest and I get sent chicken fillet burger instead of piece of chicken

Ordered from here multiple times but lately food quality has been poor. The chips were burnt and the chicken seemed like it had been cooked a few days ago

Very bad experience and food wasn’t gud at all

Food never turned up & phone number cut off while ringing, not good enough

it was pretty mediocre at best, not the same as when I usually order. I'm very upset I didn't get my sauces to go with the food. I paid an extra £1.50 as well for sauces and I get nothing.

Not impressed as fish was smelly. The wedges

Great food as always the best loaded fries

Yousaf was very quick taking our order. Showed great customer service throughout. Thanks!

Always a great experience! Yusuf on window 1 never fails to make it a quick and friendly!

Great post match food. Superb value and fast service.

I spent over £50 on an order, including a 16" pizza for collection, along with other items. I was served by an Asian girl, and I specifically requested red chicken and other toppings on my pizza. Despite paying £18 for the pizza, there was no red chicken, the mushrooms were burnt, and the whole pizza was dry. I called and spoke to someone named Jimmy, who assured me they'd make a new one if I came back. However, when I returned the next day, they refused to help. The girl at the pizza section claimed Jimmy no longer worked there and was extremely rude. The customer service was appalling, making me go all the way back only to be turned away. I’ll never use them again.

I'd not eaten from this place in at least 20 years until today I happened to be in area with husband and son. We were hungry so I suggested we grab something from here, expectations weren't very high. Son had southern fried chicken burger meal, I has 2 piece chicken meal and husband had fish n chips. The chicken was way better than KFC, really enjoyed it. Chips were nice and the fish was huge. My son loved his burger too. Totally exceeded my expectations, will be back again !

15 minute wait for small burger and fries because they serve other people while you wait

I love the milkshake it was delicious 🤤 I really like they milkshake 👍👍👍👍👍👍

always great service 👍 👏 always delivered earlier than anticipated. thank you 😊

good food but on this occasion missed one of the paninis

Big johns has fell off so bad over the past 2/3 years. The only reason I order from here is because there’s nowhere else open and every time the food quality gets worse. That’s very hard to pull off so round of appliance for that 👏🏽 chips are ALWAYS undercooked, donner tastes like it’s been sitting out for 3 hours, chicken quality is poor. Have a word with your workers please because they really don’t care about what they serve people!

We went to the drive through and it took forever. Once we got to the window we were asked to park and wait for our food. We were there for 15 minutes in total which is long for a drive through. The food wasn't particularly nice and tasted like old oil had been used.

Went there last night for dinner, on drive through Hafsa assisted us very well and helped us choose the right options. She helped us by explaining everything very nicely. 5☆ for her customer service and food is always the best. Highly recommend.

Chicken had no flavour which is something you’d expect . Chips are too soogy

The regular guy who takes my order it’s the best treat me like a family a legend.

They don’t know how to deal with customers if you ask how long manager want to fight with You.not recommended at any cost

Great quality and taste. A little pricey but worth it.

delivery driver came late and to wrong address on the top of my road, took him 10 min to find correct address, driver fraudulently marked it delivered when he went to wrong address after i spoke to him. food was luke to warm but when I got it in side it was cold. chicken donner was cooked through pizza machine (not correctly) and smelled funny as did the wings they sent. absolutely shocking services and old, smelly food at high prices. disgusting avoid save ur money and Health

Not worth ur money the food was more salad i had with the chips than chicken donner meat u could hardly see if there was any meat in the box over priced and not worth ur money

While on a business trip from NYC to the UK, I attended a team-building event and decided to try some food from this location. The Pakistani girl who served me yesterday seemed uninterested and unfriendly, failing to crack a smile. When I asked her questions about the menu, she appeared exhausted and unhelpful, simply saying 'either take it or leave.' I had a horrible experience at this location, particularly with this individual. It highlights a lack of training and poor management!

Nice place, plenty of parking, food was spot on!

the food was cold upon delivery

well, I would like to say all is good but unfortunately I always find that there are items missing from orders. for the past 3 times the number of drinks cans have been less. I try n call the restaurant but no answer, it's quite frustrating, especially when there are guests in the house.

Avoid this please!!!! Disgusting food

I ordered a wrap you put out of date salad This happed twice the 1st time I’ll let it go now it happened again you need fix your Standards this is wrong

Great first order it was perfect and the free gift was cherry on the cake

orderer a Chicken Donor in pitta. time was as soon as they opened about 11.30. chicken was dry and tasted and looked like it was the chicken donor from lastnite. very disappointed and wont be ordering that again, especially at that time.

Always hits the spot, decent food, drive thru is a pain as always a long queue to the drive thru so have to wait for that to go. Down before we can park. Went here again aug 24. Lovely as always but very pricey now and the portions have hone smaller, but always hits the spot

Avoid the English breakfast, I've had better at McDonald's for less. Its all out of a bag🤮

Saw this at 1am whilst on the ring road and decided to go. Drive thru was busy and took a good few minutes to get served. Went for the southern fried chicken burger with chips which was a good choice, however 1 star deduction because the chips could've been salted more, warmer and less soggy.

Chips are the embodiment of sadness. Lumpy and cold and with every bite I feel the need to vomit. My cats gagged on it as well

I would like a refund since the amount of oil caused me stomach pain and I would not be buying again

We are in Birmingham at night and needed food fast, this was perfect, pretty well priced, the hot and spicy loaded fries got fought over they were that good 10/10 thanks big John!

Chips were under cooked couldn’t eat them.

Food was 10/10. First time tried Big Johns burgers, cheeseburger was probably one of the best I’ve had. Very surprised. Amazing quality food all round!

No Sheen Great customer service.

The food was ok just wasnt hot it was just about warm.

Today I was treated with respect and generously for drive through order and pickup thank-you.

Great food.. delivered hot and fast always.

Good space for parking n the place is so good Already tried food so many time loves that

Not at good today. Dead salad on it chips were hard as though they were refried donarmeat was hard and chewy.

Big John’s never disappoints. The food is lovely and delicious. I would like to give a special mention to Yousaf who works on the Drive Thru. He is exceptionally polite and always leaves me with a smile on my face. Thank you for your hard work.

The food wasn’t hot and it was way to early it was ungrateful

Menu items seem to have reduced, although there are many behind the counter the speed at which meals are prepared, cooked and served leave alot to be desired.

Best fast food pizza in Birmingham- potentially the best in the uk imo. This is the only place I’ve found where the base and the cheese is actually cooked and not just a raw mushy doughy mess. The chips are amazing too. Everything else on the menu is mediocre but the pizza saves it

We always go here to eat in store. It's quite busy and at times you have to wait for a table but cleaners are fast and food is always tasty.

It’s nice 😊 to be there really, also so testy potatoes u should try 😍

Food is tasteless and marked as delivered on time when delivered very late. I also had a missing item that never arrived

Great services from Hifsa great food she was very cooperative very politely

Absolutely rubbish service whenever you go tho the drive through you never get anything from there they allways say go park in carpark what's the point having and advertising drive through but can't have your food ready when you get to the window the food is hit and miss most of the time it just average northing special big hipe this place BIG LONS..... sort you stuff out

Best big johns around. Clean, foods always hot and fresh. Sauces tasty and chips are really nice. Always very clean when we have eaten in.

Really disappointed with quality of pizza. there was barely any sauce on the base, so pizza was really dry, toppings were sparse and hardly any cheese.

Fantastic food The loaded fries are legend & so are the pizza's

portion was too small and fish was not fresh delivery driver was ok

Ordered a drive through no customers infront or behind took 15 just for a burger had to wait it is not a fast food service staff lie about how long no honesty in this place will never use again

Rude employees and slow service. No morals in this place just a waste of time. Foods alright tho 🤙🏻

Good food. One of the best fish and chips around... NOT ANYMORE... Updated 14,07,2024 11,08am What an utter disappointment 😞... No longer what it used 2 be man very much like the decline u see elsewhere... Very miniscule portions wait times excessive, atmosphere not so good anymore with all the local plastic gangsters revin up and down the car park,

Absolutamente repugnante servicio al cliente esperó más de una hora para nuestra comida . . finalmente llegó a hablar con un miembro vil del personal que declaró que habían llamado . . ninguna llamada perdida y había venido a mi dirección, le aconsejé 5 veces que tenía 2 cámaras que alertan en la casa y un Rottweiller para que nunca podríamos haber perdido el pedido . . absoluto bromista llamándonos mentirosos . . nunca habían sido y tan grosero . . servicio al cliente impactante . . si pudiera anotar un cero lo haría . . solo una adición a las críticas espantosas que ya tienen . . evitar a toda costa

Just wish they would fill the boxes with chips

Big Johns itself is great however to put it into context the Head Office Number you get directed to is terrible there is an Asian Man behind the phone who will be extremely passive agressive and will pass off anything as I quote “we have a business to run”, we don’t care about your custom! I find any service in Big Johns rude disrespectful with no Emotional empathy and therefore as a brand has no human connection! I will not be spending my hard earned money with such poor service!

Paid £7.99 for wings were burnt,

Messed my order with items not included. Only realised when I got home and then they refused to refund unless I drove 10 miles back to the takeaway

Kept changing delivery time then still arrived late.

Good food. But oh late you could be left in car park waiting 15 mins before food arrives

We paid £26 for two fish and chips the portion size was small even though we ordered large and of corse being big johns we had to pay extra 50p for ketchup. How can that even be justified. Pure rip off won’t be going there again.

Great food Lovely staff Quick as well

The food is good but to charge £3.29 for a meal upgrade - a can and a portion of chips - is a bit steep. And the music was so loud I could hardly hear what they were asking me - and judging by me requesting different sauces and only getting 4 x taco sauce - the staff struggled too.

the burger toppings menu is all wrong. it's says no lettuce which means if you want lettuce you need to click on it. please sort the menu out. I ordered 5 burgers and they all come with things I didn't want in them. next time I will get pics taken and get a full refund on them. very disappointed

We heard about the milkshakes here so we had to try it! Safe to say they were a 10/10. The chocolate one was my favourite but the strawberry one was just as nice.

Order notes weren’t followed on some items Due to allergies so was not happy

I didn’t got my order I have been scammed

This is the best place to get your sausage muffin and breakfast goods. I've always wanted to try a sausage muffin but there were no halal versions of it anywhere. We order from here once in a while and it's always satisfying. Usually order of a delivery platform but recently started going to pick myself which is cheaper. Give their double sausage muffin a try!

Wings and chips and loaded chips were really good 👍 Service is VERY slow 🐌 so expect your patience to be tested. At till you are asked whether eating in or takeaway. Your answer doesn't matter, you order will be packed and sealed regardless 😒

Friendly staff- we go there mainly for the vanilla milkshake- friendly and polite. Thank you.

Food was delivered hot. It good. Thanks 🙏. Why don’t you guys sell any other canned drinks like the way you do on your own app on there you can have any cans. Here you ONLY seem to have rubicon passion 😦

the pizza was good but the ice blast I ordered the cup had a hole in the side making it leak all over

I like it as halal food, but when comes to kebab, it need improvement, I don't recommend it, it's spicy, not fresh, like the frozen brand from any supermarket, better you get kebab from a speclisied restaurant. I recommend pizza, other food and milkshake.

We found a hair in the food but they changed it without a problem but that is not an excuse to be hyjenic

Food is quite good, a wide range of items available, from pizza to fish and chips, and the prices are reasonable too. They have a drive through which makes it easier to order and they then bring the food to your car once it's ready. The inside is nice and clean too but sometimes a bit cold. Toilets are clean. The service is generally quite good but there a few servers who could be more helpful and cheerful in their tone, especially if the customer is new/ordering a new item. I have been quite a few times now and would recommend.

Totally west of money. I ordered Panini meal bland chicken dumped in no salad, no test just eating like bead . There is no test. I did west my time and money. I do not recommend anyone. 👎👎👎👎👎

Food was slightly cold and taste and quality was not great exapt the pizza was slightly better

The food was amazing but i didn’t receive my water bottle!!!

Had couple of cheeseburgers and a wrap , wrap was somewhat good burgers where awful, also it took them long time to cook even tho restaurants was nearly empty, can’t recommend it , better go to McDonalds

They never put donner meat on pizza despite leaving a note . This has been done on a few occasions. Not happy! You may aswell take the pizza topping off your menu

This is an overall review since I’ve tried this place a few times (both eat in and out). Their doner meat is not very nice and they really need to change suppliers. Their peri peri chicken is ok but basic. I’ve ordered pieces of southern fried chicken for my cats and although they gobbled it down it’s always looked old. Their sauces are from a company called Blenders and not as good as Heinz. The one menu item that deserves a ten gun salute is their fish and chips. I’ve ordered this three times now for myself and family (photo below of my portion from last order). I know some people complain about the amount of chips but for me the portion size is perfect. The fish is juicy and tender. The batter utterly divine especially the parts you scrape off. Definitely one to try before you die.

Garlic n herb dip missing, hardly any chicken in mixed doner kebab, fish n chips good, food was warm and delivered early

Food tasted good, long wait for order to be given. Missed out our tartar sauce otherwise decent service for a busy place

staff took 10 minutes to serve me when i was standing at the counter in a completely empty shop, received my food without any sauce and they took 5 minutes to give it to me after i asked for it. staff are completely incompetent and the panini was dry.