Big John's Lawley Middleway in Birmingham

Food was cold. the donar meat was really cold and dry as if it was left over couldn’t eat it had to throw it away.

I am a regular customer, food is always perfect, however this time they did not send the chips with double beef Burger, I ordered 2 meals received 2 drinks but 1 box of chips, still not received a refund back yet

food arrived cold and fish was overcooked....as usual. they can't seem to know how to cook fish

Excellent as always, food is always up to standard and fresh

Very poor standard of service. 1.5 hours for a kebab and some nuggets. I rang after it said it was on the way and the lady said 5 mins. 25 mins later the food arrived stone cold. Shocking!

cold food. resturant advised they will call back bit no response. never again

Ordered a lemonade but they sent me a Vimto.

Very Good food, on time delivery. We & our Kids love the food.

Would not recommend, order did not come.

Order arrived barely warm and all squashed up in the box

Order arrived later than expected

I recently ordered the Lamb Donald and Nan from Big Jones, and I was quite disappointed with the experience. The delivery was approximately 20 minutes late, and when the food arrived, it was cold. The chips were soggy, and the overall meal lacked any distinct flavor. Given the delay and poor quality, this order did not meet expectations. I hope the restaurant takes this feedback seriously and improves both the food quality and delivery standards.

Chicken was delicious however it was no where near a Full size. It seemed you gave me x2 1/4 piece chicken legs only. Where was the rest. Shame

40% off great wonder why ??? is ingredients legit quality with long last date

quick. delivery. we'll mannered deliverer

Avoid the chicken wings, 6"pizza was very poor quality. Food was disappointingly poor, I did not expect this from Big John's.

food late and cold, waste of money, would rather have had a pigeon burger from uk fried chicken.

Lovely place inside and outside looks really cool with all the lights and decor! The food is excellent for the price and it's always busy every time we go yet service is quick

The interior was visually pleasing from the outside, drive through was quick and they gave me extra sauces, tissues etc customer service was on point too.

Great atmosphere and professional service.

Missing a drink as the driver informed me my drink spill in his car.

don't buy instead go gym improve your health and live long peaceful life

a good food and customer service

Bun was hard and stale. The chicken burger was mushy the chicken itself. Clearly it’s a frozen patty yet it was still mushy needs to be cooked longer. Whenever you go instore always good online is always hit and miss

Foods okay check your order before you leave got mine wrong twice now

You really need to improve your chicken donner. It was tooo dry and tastelss

Food was delivered hot and it was very tasty.

The service was fast and attentive.

We always love it here. Strawberry milkshakes are incredible! Friendly staff and portion sizes are good. Prices are very reasonable.

lovely food and service Thanku 😊

Driver was really polite and food was good

Everything very fresh and well prepared.

We went to Big John's to meet up for meal, the food took ages to arrive and was tasteless. To our surprise we all got a Parking Charge Notice, as we overstayed without realising but it was due to their own delays in taking our order and completing it. I do not recommend these guys as they have no concern for their customers at all. Food wise their food is just low quality food and especially chips they taste like cardboard. Little advice if can't give a service like Bigger franchises then do not inforce a 90 Mins stay. I seen them prioritise Drive thru customers instead but again when ever I made a drive thru order they made me park up for no reason too. It is a joke of Business to be honest

I have not had my food I've been waiting down stairs from 20 min and no one came I want my money back please and I won't be ordering form you again.

Food quality was extremely poor, food arrived cold and I had ordered a pizza, it was like a very thick bread and it came with weird tasting processed chicken shaped in rectangles as a topping and the cheese tasted off. The donner was undercooked and tasted like grill grease. Very disappointed.

lovely food and service Thanku

Disappointed with the way the food was delivered this time. Ordered a sausage expected to be in one piece but it arrived in pieces now if I wanted the sausage in pieces I would’ve said it in the notes. The doner meat wasn’t nice either it was like tiny shreds of meat not strips it was like all the left over bits were given.

The peri peri chicken is delicious

My go to place after a gym session. Hot flavored half grilled chicken meal, can't go wrong!

ordered drink not received and no salad as we requested

they missed out sending my drink with my meal. This is the second time this has happened now and no where on here to complain. I can refer to meals they have missed out on delivering but not drinks. NOT HAPPY!

fast great service rate the white aygo geeza always delivers on time

tasty food and a friendly delivery driver

Thanku for your service and lovely food.😊

Good food good service thank u

The customer service needs serious improvement. My kids were served by "Makanza". My children went to order the doner and other stuff bill was around £40. Makanza" didn't specify the chilli sauce and my Son doesn't like chilli sauce. Children went back to her and asked her if she could do anything about it she got extremely defensive and spoke in a very rude argumentative tone to my 14 year old and her sister, Who doesn't like confrontations. She told me in the car when I was on my way back home to London and I was very angry with how she spoke to my kids. If I am back in Birmingham I go to this branch and see her again I would ask her if she knows how she should speak to children. I would advice anyone reading this review to stay away from this branch. The branch needs to reteach their employees on how to treat customers and speak to children as I very displeased with the experience due to "Makanza'.

they didn't give one my chips and food was cold

Consistently great food at an excellent price, brilliant customer service and polite manner

The food is fresh/ tasty most of the time. Unfortunately, the attitude of some of the female staff members is very poor. Customer service of select staff is non-existent.

It didn’t arrive on time it was to late we were starving but we will order again in the future

Love The Food.The Boba Was Very Nice.Pizza was Very nice and chips was nice too LOVE IT 😉

Food isn't anything to shout about. Haven't been there and they haven't messed up an order. Depends if you catch them at a good day and time

never received order and wont answet phone

The driver wouldn't give me my food even after I gave my name and also the driver stole my receipt which has my name on it and he is also missing a straw

Fried chicken was dry and overcooked and so was the donnar

my order was ove 1 hour late and i ordered mixed doner meat and only got just kebeb meat not pleased

came late left one item at the restaurant gave me cash but short. not a good service at all.

Order came 1.5hours after ordering. Food was cold & curry sauce was lumpy. Initially I thought getting 40% off discount would be good but the lateness & the quality of the curry sauce let it down. My wings were tasty but chips were luke-warm. Happy.

Food was really nice like always

First it said it would come by 6:45 then that got delayed and after trying multiple times to get a response there was no clue where the order was at some point it said the food was delivered but we didn’t receive it then it said it’s on the way and we got the food really late and when we asked why the food arrived late the person didn’t respond and just gave the food and left. The food was extremely cold when we opened it. Unfortunately this was the worse experience we’ve ever had.

No food has arrived and it says delivered

Great price offer can't beat it

Didn't arrive yet showing delivered. I went for the Ramadan offer of BOGOF guess I never if I would have had this.

Thanks 🙏 it was still warm although it was late. But understandable due to Ramadan

friendly delivery driver and hot food

Average overpriced junk food, spent £30 on food and still charged me for a tiny tub of sauce. Customer service is non existence. Not returning again

Very unhappy with this service

I ordered cod and chips, there was a thin piece of grey cod and loads of crispy batter with a tiny bit of cod. It was horrible.

food was good but garlic sauce smelt weird so I didn't use it.

Only chips were delivered the rest of the order was not delivered it came half an hour later and was very cold

I had asked on the app to deliver my order by 18:10. yet they delivered it at 17:30 . I was fasting so I couldn't eat it. so by the time I could eat it. it was cold. why have the schedule feature if your not going to follow it

Chips oily and black. Very stingy with the toppings on the pizza. Never ordering again.

Good value , proper chips not fries

if there was an option to give a 0 stars review i would. Yesterday, i ordered a pizza it arrived late, it was really cold, i didnt care it was fine. then i ordered another one and that one never arrived at all, i phoned them about 5 times nobody picked up, made a complaint on their app, they told me they're going to refund me so i said let me give them another chance and order from a different store from them, I recieved the pizza and it was FULL of hair so i automatically chucked in the bin, phoned them to let them know, i told them i threw the pizza away and they told me they don't believe me. HORRIBLE. Acocks Green was the store that i never got my pizza from and Lawley store was the one that i received full of hair.

The was late but not really a problem plus big John's couldn't apologise enough and I got two free cans of pop win win 👍👍👍👍

They put the wrong toppings on the pizza. And missed out my ch box not happy

I ordered last week and this week, my order was 30 mins late both times. The food was freezing cold last week, it was hot this week atleast. I requested a partial refund as the food was so late for the second time in a row, but the restaurant refused. The actual food has some good items but some food isn't all that. I won't be ordering from here again due to bad customer service and there are many more options out there.

7am breakfast muffin is better than McDonald's

ystrdy I ordered,fish & chips , 1 9" pizza u r order did say buy I get one free , unfortunately I wasn't delivered the free one.

An ideal place to celebrate special occasions.

Gone expensive yet doesn’t taste better!

Stopped by for a late night snack. Got some wings and chips and some boba tea. All were great. Took a while for the order to be ready but it was midnight.

Very nice the staff there are the best thing about big John’s big portion and read notes and gave the pieces I wanted thank you very much they need a raise thanks

The girls and guys who serve you at the till look a bit sad sometimes, as if they don't want to be there, this affects the service and overall atmosphere when you go in.

Food Dine in Takeaway Delivery Atmosphere All excellent service 👍

order did not get det delivered

Quite a bit of waiting. Food was more expensive than expected and I didn't have the option to see it on the display beforehand. The premises was well maintained though...

Great place for the family...... try the breakfast but be mindful, breakfast finishes 11am. Not like the other big John's.

Really good location, drive thru, good menu but they always make you wait in the car park for the food and this can take up to 20 minutes

9 inch pizza was actually smaller, but very tasty nevertheless.

Pizza was perfect as always this place definitely gives the greatest service greatest food and amazing delivery drivers!

Fantastic for everything but breakfast is extremely slow and long wait. I still go for the breakfast menu as its good food but only when I can wait at least 20 mins every time for the food to be prepared.

Today we ordered piri chicken and chips, but the chips were very, very dry, and couldn't eat it, not happy, usually the chips are great. 05/03/25.

Great place to have great burgers! One of the best. The service time, though... was quite embarrassing.

Chips are 1/2 cooked pre frozen tasteless mush

really please with food quality amd portion and service time

Decent food, convenient drive thru, park anywhere to wait. Some sketchy people parked up though!

Cuando te digo fenomenal, me refiero a batidos FENOMENALES. El plátano era el mejor. Vainilla un segundo muy cerca, no solo sabían muy bien, sino solo 1. 99 ! Que es más barato que cualquier comida callejera al azar que se vería a un lado de la carretera. Y no, no está medio vacío, te dan casi la misma cantidad que un batido medio McDonald's. Todas estas críticas sobre los problemas de pedido pueden ser ciertas, ya que físicamente fuimos allí. ¿Por qué no le di a este lugar un 5? Debido a que las papas fritas eran calentitas y poco condimentadas, la carne de hamburguesa de pollo era tan salada hasta el punto que tuve que tomar un chapuzón de bebida después de cada mordisco. No hay problemas con el döner o pizza, pero si vienes, te recomiendo que te des un batido.

The food is nice when they can be bothered to cook it properly. Pizzas are very nice.

I come here almost every day and the food is amazing