Bevenuto in Dumfries & Galloway

I'm a fully qualified chef myself. Worked in kitchen for years. Last night I mad an order of the ribeye steak, I got pepercor sauce wich is made with cream... white... The stuff came to me yellow the colour of spit oil. The manager came on the phone and asked me what I wanted to do if I wanted a free mean next time. Ha wouldn't of ordered if a was not hungry and you expect me to wait a day. I just phoned up at 20 to 10 and the manager told me youre shut 20 minutes early cause you have no driver but food hub is still open?

Sadly this is not the first time that a similar circumstance has cropped us. This firm really needs to improve normally their food is good, however. Today we ordered whooshing home delivery. The estimate was 85 mins. We telephoned after 95 minutes to check on progress. The line was pretty much continuously engaged, however after 10 mins we managed to get through. I explained our order and our address, We were informed our order was ready and with the staff awaiting the delivery and would be with us soon. Then, after another 15 mins the firm called US saying we’d placed an order to collect but hadn’t collected it. I explained that the (same). lady had already spoke to us and confirmed all was in order, and would be with us soon. We were told this was wrong and the lady had no order information in from of us when we last spoke… And argued that it was US who were late to collect. Now, some 2 hours and 15 minutes later our order is still not here. Verdict - food usually good, service dismal.

Unfortunately not a good experience. Ordered 2 pizzas and they had a really dense bland thick base and overloaded with cheese. The pizzas here used to be very nice so not sure what had happened since I was last there but these were not good. Didn’t enjoy our carry out and won’t be returning again.

Chips dry and disgusting, spag bol tasteless. Ordered online, took 1 and a half hours to come. Gad! Will never buy from here again!

If your wanting a plastic non fantasic tastless meal this joint is the place. Eat here a few times giving it a 2nd chance each time and each time its tasted like a damp croc. Never again i duno how this place is still open serving food. Go next door and go to the hitching post

Lasagne obviously is cooked, portioned and then frozen for later use, not fresh whatsoever. Separated. Cabonara was horrible, bland and tasteless. Mozarella panzanelle was stone cold when received. £30. Never ever again.

Spot on .. best takeaway in dumfries. Highly recommended . Friendly staff and lovely food .. superb

Waited over one and a half hours for tasteless, barely warm food. Had better microwave meals. Won't be back any time soon. I would recommend you avoid.

What a shame, no complaints about the food however the service lets them down. The elderly woman has a disgusting attitude towards customers, she is evil. It’s a shame as the other staff are flawless with their work, quick and attentive. She is the face of the company, so her role is important as it impacts the way people view the business. I have plenty experience working in hospitality so I understand how important a friendly face is. Don’t think I will be back as I can’t be bothered with her dirty looks and lack of respect.

Staff were rally lovely and nice also very professional , I had a pizza and was spot on . Cooked to perfection and a fair amount of toppings , I also ordered 2 pastas and a fish and chips , and o have to say I' never had such a nice food ever here in the area.. I highly recommend this place if you want a true taste of Italy. 5 star are not enough.. I would give 10 if possible

Have just received an order of a fish supper and a pizza carry out, I can clearly say this is the worst carry out I have ever had. The fish was grey, off wrong smell and uneatable the batter was the colour white the chips were of frozen origin, hard and also uneatable the pineapple pizza was cold and plastic and look as it it had come from the cheap version of a supermarket with little pieces of pineapple from a tin on top, I had to dispose of it all in the bin and then remove from the house to the outer bin as the smell was awful and would appreciate a refund of £16.16 pence.

How hard is it to make a cheese pizza?? First of all it took over an hour to arrive even though we stay in Georgetown, and when it gets here it’s not sliced and it’s completely burnt!!! UNEATABLE!! Has gone straight in the bin, absolute piss take of a place

Terrible service, had to wait 2 hours to get 3 portions of panzenelle, then still had to pay full price, but they charged us 4 extra pounds because it was meant to be £8 and it was £12!

All courses for all 4 of us were bland, colourless, + unappetising, chicken almost non existent. Not as good as it used to be!

I ordered meal through Foodhub app. It gave me a hour for delivery. Delivery was late. Food was kinda thrown at me by delivery guy. He was apologetic for delay but the pizza was cold and base was hard. Will not be ordering from them again in future.

The pizzas are the best in town but unfortunately the delivery service is very poor. Often times it takes over 2 hours for delivery and the food is cold and items missing. Such a shame.

Used Benvenutos for years but after tonight I'm sorry to say it will be our last. My sons ordered TWO pizzas & sweet panzanelle to be delivered & it took 2hrs. We phoned prior to delivery to ask if they were getting the pizzas that night & where given no apology just a 'it's on its way'. Opened boxes & one pizzas was slightly overcooked but both were cold....straight to bin. Total waste of time & money & so disappointed. Just saying.....their dad & I (+ 2 friends) had enjoyed a lovely relaxed three course meal at a BUSY town centre restaurant in less time it took for two pizzas to be made & delivered!!!!!!!!

In all honesty worst fish and chips I've ever had in my life, my partner had sausage supper which was also disgusting, few bites, straight in the bin, haven't felt that sick in ages, second and last visit here. About 6 months previously tried the pasta which was runny and tasteless, should have stopped at that, never again!

Ordered 2 pizzas through just eat the order was 30 minutes late and very cold I phoned to complain and was told they were very busy I asked for a refund as we weren’t going to eat them they said contact just eat but you can’t get a refund through them I call back and there response was what do you us to do as we are to busy they didn’t even offer fresh food

Complete waste of time, poor service, 2 hour wait, cold food, this place has been going downhill for a while now. Avoid!

Just chilling after an excellent 10" pizza with all of our picky (and allergy sensetive) family quite happy with their Pizza or pasta. We've always had a good pizza and pasta from them and much better than even the local big chain

Booked in just eat over a hour late phoned to cancel all Of a sudden best pals and food was coming waited a other 25 minutes went to cancel and food turned up coldest pizza Iv had never even ate it super noodle tea it...

Poor service. Waited an hour and a half for 3 pizzas that never arrived. Phoned to find out where they were only to be told they hadn't even started making them yet and I'd have another half an hour to wait. Apparently they are so...

As normal best takeaway pizzas in Dumfries! Always love a Benvenuto pizza. Pizza bases are lovely and thin and toppings are good. Always cooked to perfection. Never had a bad meal yet!

Probably the worst Italian I have ever had the staff are very rude food was awful Comes with no cutlery and the pizza uncut probably expected to eat it whole. Definitely consider going to pizzeria instead at doch park!

Had a takeaway from Benvenutos on Saturday evening . It arrived more or less on time . Mussels and prawns amazing . Pizza really tasty. Sweets yummy. Will certainly order from here again

Used to be a brilliant little takeaway but no more is it. Rude owner and substandard food. What an absolute waste of money The 3 pasta dishes I ordered where disgusting, hardly any sauce and the sauce itself was just not nice. Steak tagatelli -...

Received the wrong Gluten free order tonight (contaminated with gluten products on top that I hadn't asked for). This is the second time they have done this. And once again, no apology and no satisfactory offer to resolve. Totally unreliable

Have been using this authentic takeaway nearly two years and use on a weekly basis. Food is excellent, nothing too much trouble, authentic, always fresh and hot. Ignore comments about the unhelpful owner. She runs the business like a well oiled machine, efficient, professional, kind...

I can only assume that the people that have put unkind comments on here about the owner are namby pamby softies who think that staff shouldn't be told when they are doing something wrong, if Linda didn't keep them in check the same customers would...

I had the pasta with chicken and mushrooms it was delicious. We had friends round and I ordered online. It was ready within 5 mins of me arriving. All staff are lovely and friendly defo a family business.

The woman owner was extremely rude to me and another customer that was waiting for a take away. She asked us why we didn’t tell her we were there quoting “would you turn up to Ryan air and not check in”. Where actually we were...

Pizza was awful, not sure what type of cheese they use but it kind of curdled in your mouth 🤢 As for the staff, poor young lassie couldn't see the sauce so it took two Italians to aggressively slam it infront of her whilst muttering....

Ordered takeout from here while staying in a hotel. Order was ready when I got there, was reasonably priced and the pizza had loads of topping on it. Kids were happy so I was happy.

Have ordered from here twice now using there website and have found it excellent, website easy to use and the pizzas are delicious, best we’ve had in Dumfries would highly recommend.

Been going here for years & usually food is excellent. Ordered a benvenuto pizza tonight along with other food. They made a margarita by mistake as misheard the order. (Everyone makes mistakes). Problem is how they rectified the problem. They left the rest of our...

Ordered pizza and pasta, pizza was burnt and pasta was stone cold and stodgy, took it back and complained and a guy with about 3 teeth on his mouth argued with me about the quality of food... the angry midget owner then started giving me verbal.. won’t be back

had a takeaway from here the other night he pasta was great but the pizza was dry and burnt round the edges just not nice

Having ordered a delivery the driver could not find the house. This is fair and understandable. The owner (a lady of whom lacks any form of professionalism) called for further directions. Having been told 3 simple instructions she became highly agitated. She continued to interrupt the instructions, make assumptions and exclaimed she ‘couldn’t understand’ and that I’d have to speak to the driver. I was happy to do so. However, what she failed to do was hang up the phone whilst mocking me to the rest of her staff, mimicking my voice giving instructions and generally complaining about us. She ended with a ‘OH MY GOD WHAT A ...’ before putting the phone down fully.

Spaghetti Di Mare Seafood spaghetti, white wine sauce, I have mussels and salmon.... not much of a selection! Owners were very rude when I called and told them.

Ordered lasagne which, to say the meat was lacking, would be kind. Appalling. See photo of dissected lasagne in an attempt to locate any mince. The pasta was also completely overdone.

Went into benvunuto today and walked straight back out as the woman (must be the owner) spoke to her workers horrifically! Horrible disgusting woman to say the least and doesn’t deserve to earn a living

Some real lessons need to be learned at Benvenuto about customer service.

My daughter made an online order which,when it arrived was wrong.I rang to complain and spoke to a man who said that is what was ordered but they would send out the meal i wanted.10 minutes later i got a phone call from the owner who was loud and abrasive.She basically called me a liar and my daughter stupid for ordering the wrong food.In the end she said it was all my fault and that was the end of the matter then put the phone down.We paid £15 for 2 pastas (one of which went straight in the bin)and a tiramisu as they had run out of profiteroles.This is a shocking way to run a business and i will make sure all my friends and family avoid the place.

Mrs and I got carbonara and Panzanella as well as Calamari fritti. Amazing quality, definitely recommend.

Ha sido un cliente fiel a Benvenuto por años, la pizza es el mejor de la ciudad. Sin embargo, si estás buscando un buen servicio al cliente no te vas a encontrar aquí. El servicio ha ido bajando la colina durante años. Ordenados por una pizza por teléfono y la mujer era muy grosero y rápido conmigo. Cuando fui a recoger las pizzas el dueño estaba gritando en el personal, especialmente el personal más joven, delante de los clientes. Realmente es una manera repugnante tratar a personal. Algunos ejercicios de equipo son sin duda necesarias aquí.

Pizza looked like you bought from supermarkets. Not impressed , first time and never again, go somewhere else

Placed and order for 2 pizza's. We were told delivery before the hour and it arrived an hour and a half later. One pizza wasn't the right order and both were cold. I phoned to complain and ended up with Rosa coming to the phone. She talked over me and was very rude and shouted out in the shop to whoever was there that I wasn't happy. I asked her to collect the food and refund the money... she continued to talk over me and the phone was hung up. I phoned back but the phone was engaged for nearly an hour and still haven't got through. The driver returned and took the pizza's away but had no refund.... so I am still waiting...... I don't ever leave a review but please people save your money and go elsewhere.... P.S I had to leave one star but I wanted to leave no stars

Phoned to complain about an issue with Benvenuto a week ago having had to wait 35 minutes for a pizza when told to come round and it would be made immediately, the very pleasant gentleman who answered the phone assured me that next time I ordered a pizza it would be 'on the house'. When I phoned this evening to order my 'free' pizza, the completely unhelpful owner, Rosa, said that she was not giving a free pizza away. I asked her why her member of staff said that this was fine, and she claimed not to know who I was talking about, although she knew that it was a margarita that was ordered last week. Apart from lying, she continually spoke over the top of me and then hung up. Having read other reviews about her incredibly rude and unhelpful manor, I can now understand exactly why people feel that way. Dreadful place, won't be back.

Very nice subrise. Good nearly homemade taste Italian food in the middle of Nice. Pricelevel very comfortable and fast friendly service.

Please save your money and don't order from here.me and my partner are vegetarians.we ordered two cheese pizzas when it arrived at 950....the order was wrong again for the four time in four weeks.so I rang the shop and they said they will send other.30 minutes past then a a get a phone call saying the drivers gone home just deal with it no offer of a refund or next time money off anything and her manners were no existing.

A few weeks ago ordered a takeaway via JustEat - were given a delivery time which came and went - so I phoned and was assured it was en-route. It arrived ages later - stone cold. Gave them the benefit and tried again tonight by...

estado de hace algunas semanas para llevar, pasta bañera estaba medio lleno aguados y helada, pensé que les daría otra oportunidad y volvimos esta noche para llevar y otra vez más mi pizza y pastas eran muy fría y pizza estaba muy quemado. Sin mencionar el hecho de que el dueño estaba gritando horriblemente en su personal frente a los clientes y me parece que este horrible. Nos dio otra oportunidad pero otra vez la comida era terrible y el propietario claramente no tiene idea de cómo tratar a su personal! Nos quejamos, la última vez que estuvimos en la tienda y miembro del personal dijeron que el dueño delante de nosotros y nos dieron un aspecto sucio. Nunca volveremos

Llamó una comida para llevar en 5,29 pm para 1 plato de pasta y 1 Panzanella, llamó nuevamente en 7,14 como aún no hay comida. (Sólo esperamos siempre que un sábado por la noche y el fin antes de Navidad). Me dijeron en el teléfono nuestra orden sería junto a realizarse y dejar la tienda en los próximos 10 minutos, ni disculpa. 7,48 pm el pobre, avergonzado, mortificado y pidió disculpas llegó con dicha comida. No es como si fuese su culpa solamente puede entregar cuando se pero aparentemente da prioridad a los clientes a pie de calle antes de pedidos por teléfono. en otro lugar normalmente hacer comida en el orden los pedidos llegan. Aunque la comida estaba caliente y comestible con el servicio de atención al cliente como que luego no dar prisa en volver o recomendar como una opción de entrega a domicilio.

by far the best italian takeaway i have ever tried. Excellent service by a very professional team. Great choice and value for money it ticks all the boxes. Well done to all benvenuto staff

Benvenuto's pizza is usually good, however the last time I visited I was so put off by the disgusting hygiene of the dark haired girl behind the till that I won't be back. While waiting for my pizza I saw the girl walk out the front and light up a fag, she was still in full work attire with no coat on so covering her work clothes and apron in smoke. Then I see a bloke walk out with his pizza, they have a snog share the fag and she popped straight back in front of the till, right next to the owner and started serving customers food. Quite obviously didn't wash her hands. The pepperoni was not nice either.

This has got to be one of the best Italian takeaway places in Dumfries. The food is well priced and extremely good and authentic Italian cooking. Food from Benvenuto is always consistantly good.

Myself and my boyfriend frequently go to benveneto for pizza and pasta, however the last couple of times we have been really disappointed with the pasta we have got. We normally get penne with cheese but recently it has been really bland and last time there was even lumps of flour as it hadn't been mixed properly. Pizza is always lovely but in afraid after the last 2 times the pasta being really poor we won't be back. The lady who serves us is also really lovely, just such ashame the pasta isn't up to scratch anymore!

Absolutely unbeatable quality. Real Italian food hand made while you wait by Italian staff. There is also a variety of desserts and cheeses that make your mouth water just thinking about them. Excellent value too. Forget the rest. Come to the best.You will not be disappointed.

We had a takeaway and have to say best Calzone I have ever had and will defo return and suggest to friends in the area