Pizza Express in Dumfries & Galloway

Had a great meal today, staff helpful and friendly (helped us with our order choice). Decent prices, food tasty, clean seating area and toilets. Recommended.

First visit to this Pizza Express after a spot of shopping in the Designer Outlet Village. Clean and airy restaurant and friendly, efficient staff. It wasn't busy and we were seated and served quickly. The food was very nice...we both had Leggera pizzas.

Excellent service received today at Gretna. David was friendly, polite and went out of his way to make our visit special! Would 100% recommend and will definitely be back! Thanks David 💖

Took my kids as a birthday treat for my son. The new meatball Italiano pizza was incredible. Very cheery staff - Peggy was very friendly, cheery and attentive

Did some work here and was offered a pizza for half price so I went for a small classic garlic prawn pizza which was soo tasty as all the food at pizza expresses are with Super fresh ingredients and always piping hot. The staff here are the friendliest I’ve worked for and are just the same to every customer that comes through the door. Food arrived very quickly and the place is run like a tight ship. All the staff and manageress are a credit to Pizza express. They all turn up smart keep the place clean and are very polite and professional.

Great service and very friendly staff. Food was 10/10.

The food tastes amazing. I just want to say a big thank you to Caz. Caz was absolutely fantastic. When we walked in, it was a little busy, so we had to wait a few minutes before getting seen. When Caz approached us, she was so apologetic. She then showed us to our table, asked us about allergies and dislikes and if we were a part of the reward club. She took our drinks order and said she would be back in a few minutes for our meal order. When she came back, she was so helpful when i wanted to add extra’s to my pizza. She suggested I could do half and half, that way could have the best of both. She answered my partners question when it came to the pizza he wanted. In between taking our order, she was making lovely small talk and having a little laugh. After a few minutes, Caz came back and explained that they had ran out of an ingredient for one of our starters. Again, she was very apologetic, giving us different options which was great. After the meal and when it was time to pay, Caz explained that we weren’t getting charged for the starter due to the fact that there was a missing ingredient. That was very nice of her to do that. Caz really did make our meal out memorable. We will definitely be back.

Had to wait over 5 minutes to be seated when we walked in. Food was good and came quickly but the place was filthy- glasses had fingerprints on and the sinks and hand dryers in the toilet area were filthy

It was very busy but there was no compromise on service or food.

Waited an hour for some pasta that came out burnt. Terrible visit however one server did try to help with giving a discount on the meal.

Visited your restaurant on Monday. It was obvious it had been very busy and the restaurant was short staffed on the day of our visit. Yet we had excellent service from our waiter Davidsean. He was very attentive and made sure our experience was enjoyable. Would like to say a big thank you to Caz as she was also attentive and friendly. Will be back again soon for sure!

Had to leave without an order being taken after 15 minutes of waiting. No they were not busy. Just totally unorganised. A large party of 5 were fawned over as their order was take immediately

Fantastic service and food at Pizza Express, Gretna. Took our son and 8 friends for his 14th birthday and they were treated so well, staff gave us great advice on best use of the app and boys had a great time! Thanks to our waiter David and another lady (seemed to be duty manager but never caught her name). So helpful thankyou

Great service and Dave was wonderful!

Fantastic meal, great service from David

Fantastic service today from David. Super friendly and showed alot of passion and enthusiasm. A massive asset to your establishment

We've been a few times and never been disappointed. The staff are always amazing. David served us today and he made sure we were well looked after and was extremely helpful, especially having our little one with us. Nothing was too much trouble. We'll be back again soon!

Served by David very friendly Carleen is an absolute asset to the restaurant 5 * food, 5* service

Lovely meal with great service from David.

Popped in to meet family. Good Gluten free selection on offer. Our server David was very attentive and good.

Brilliant service and very friendly and helpful from David!

Excellent meal and service we received this evening, Thanks very much David, Phillip and the team!!

Fantastic food (the Padana with a bechmel base is a game changer, it's ace!) Good service from David our server on 2nd Jan 2025.

Family of four in for lunch today and got good food and great service from our waiter, maybe David, guy with a shaved head anyway.

We came for lunch this afternoon and although it was very busy, the staff at pizza express Gretna made us feel comfortable and cared for. Our waiter Davidsean was attentive and made sure we were well catered for.

Very good food. Although it was busy the staff were very attentive. Our server Davidsean was really attentive and delivered good customer service.

Amazing Christmas Feast Pizza from the Christmas menu. Thank you to Patti for being a super attentive host!

Efficient and friendly service from Dave. Food was quick and excellent... Romania pizzas are the best 😊 Marry Christmas.

Great food and friendly service from Pati :) Only thing was the restaurant felt a little chilly.

Served by David - lovely and great service!

Pati served us at your Gretna branch. Great service!

Excellent food and excellent attentive service provided by David Sean. Thanks David 😀

The food was wonderful! The service was very fast and they were very nice and polite too. The waiter was called Davidsean. 👍😃

Served by David Excellent service, great food

Served by David, very friendly and made sure we all had what we needed and gave us time to make decisions a good relaxed visit

We came as part of a huge Christmas party and the staff were helpful and friendly and the service was fast. Everyone got their food close together so no one was left waiting for ages for their food and the complex dietary requirement in our group were dealt with discreetly and perfectly. It would have been nice to have sat the tables a bit closer together as we were very spread out but the pizza plates are so big it is a necessity.

We thoroughly enjoyed our lunch, the staff were very efficient and friendly, and the pizza was great.

Brilliant food and very good service

Food was great, service very slow, to the point kids were agitated, 2nd visit first time wasn't long after it's opening and was just as bad but we gave them the benefit of the doubt with being new but sadly after a yr or so it's no better. Will I return?, probably not

We had a fantastic experience on Sunday. Alana looked after us. She was so friendly and helpful. Our 10 month old daughter spilt my husbands drink, and she was straight over to clear it up and replace the drink FOC. Alana helped us with the app to ensure we got the special offers. The chef was happy to make something a little off menu, i wanted the garlic prawn on a base that wasn’t on the menu but he done it for me. Actually, it wasn’t just Alana who was amazing - all staff interacted with our children, checked everything was ok and in general just made us feel really welcome. Thanks everybody we will definitely be back :)

Please be warned! By far the worst pizza express I’ve ever been to. Slow service waiting for food for 1hr with it being cold. Terrible, terrible, terrible!!

Our first visit to Caledonia Park, and we’re so glad we stopped by Pizza Express! Our server, Dave, was incredibly welcoming and friendly, making us feel right at home. The food came out super fast and was absolutely delicious – just what we needed after a day of travelling up from Yorkshire. Great service and a lovely atmosphere.

First time for us at Pizza Express. It was really nice, gorgeous goats cheese and spinach pizza, although a bit big, but who doesn't love leftovers the next day! Our waiter "Dave" was excellent 👌 only his second day 👏

The waitress was so helpful. The pizzas are just awesome

Table was at 16.30 and was promptly seated. Food was good and everyone enjoyed their meal despite the hour wait for it to arrive (larger group).

Busy and noisy, staff are run off their feet. Maybe caught them on a bad day as friends have recommended them as a value for money. establishment

Popped in for lunch on way back home. Service was good and starter fine. When mains came they were not hot. We didn’t have time to wait for more food. Manager was fair and took a bit off the bill.

Long wait for some pizza that was bland and greasy. Would not recommend.

Lovely staff. Great menu. Disabled friendly.

Food was far nicer than our local Edinburgh branch. Staff were fantastic. Went over and above to make our family welcome.

Travelled from Newcastle family were hungry stopped off at Gretna Green in for a pizza the chef's who were on were amazing the pizzas were brilliant and the staff were attentive to our needs and polite would definitely recommend Gretna Green pizza expess food great

Very disappointed. Visited with my son on a Sunday afternoon. The server was very polite and brought drinks and starter promptly. Despite the restaurant being quite quiet, we had to wait a further 50 minutes for the food to arrive. Half of the pizza was luke warm and the rest cold. Did not enjoy at all. How does it take so long to make one cold pizza?

Very good service at the end of our shopping g trip worked up an appetite and enjoyed our time in the restaurant

Visited this evening with my family and whilst the food was nice, the service was terrible. We were sat down and ordered quite quickly but then as it started getting busier our waitress disappeared into thin air. Other staff were busy and serving customers well but sadly we weren't sat on one of their tables. By the time our mains came we were sat surrounded by dirty tables covered in plates - 6 out of the 8 empty tables around us. These never got cleaned the entire time we were there. A couple were sat on the table behind us. After 30 minutes they gave up waiting to order drinks or food and walked out. We sat with empty plates in front of us for 40 minutes before we finally managed to get the attention of our waitress to order desserts for our children. When she came back with those, she even bother to clear the dirty plates! Went to the desk to pay and she eventually stopped playing with the stickers to come take our payment. She tried to get us to pay the wrong bill and asked if we wanted to leave a tip - what a joke! Won't be rushing back which is a shame as its always been good in the past.

I was running late for my booking at 3.30pm. I called to say I would be running late and could I pre-order my meals as I was on a long journey. Nothing was too much trouble. I was 20 minutes late for my table and within 5 minutes of being seated the food pre-ordered was on the table for four people! I can’t tell you how impressed I was. The service was some of the best I have ever had and I eat out A LOT! This experience has made me fully brand loyal to Pizza Express and the restaurant is a credit to your chain! Top, top marks!

got overcharged however deputy manager rectified it🤔thank you

Shocking service and overpriced food. A 90p can of coke is £3.55.

Waited for 10 minutes with 3 waitresses totally ignoring us at the door. Two came to the reception area where we were stood and ignored us as well. We took our custom elsewhere. Appalling customer service.

Gluten free menu is excellent and quality of food fairly decent

Great service and great food. Cater for vegans.

My husband and I went for an early dinner because our Tesco partner voucher was nearing expiring date. We were so impressed with the staff , especially the young person Sophie that met us at the door. She couldn’t have been more welcoming. She saw that my husband was having mobility difficulties and seated us near the door. The food was fine, served hot by very good servers. SOPHIE is a credit to your company.

We had a lovely meal here this evening. As a family with 3 kids we always head to Pizza Express as the food is excellent and prices are reasonable - the set menu for the kids is especially excellent, and they love the colouring sheets/activities that are always provided. Wanted to say a special thank you to the staff though: they were very attentive and friendly, and extremely patient and good humoured with my 3 indecisive children!

This was our second visit in the last 12 months and both visits have been pretty consistent. Good professional service and a clean establishment. We were served very quickly and in a friendly manner. My wife is gluten free so we shared a pizza. The pizza was lovely and fresh but the cost of one pizza and two lattes came to just over £22. I agree with a previous review that it's certainly not value for money and overpriced. Shall be looking for somewhere else when visiting the Outlet Village

Piping hot tasty food, friendly service and nice decor. We used our Tesco vouchers too, so a great lunch.

Great as they do GF base, good food

We come from Cockermouth for Pizza Express! Worth the drive.

Will definitely be heading back here,,the food was lovely, piping hot and very fresh.

This is in a shopping centre and wasn't particularly busy. The food was hot and tasty and the service was good. I will return and recommend.

Always a pleasure to visit, lovely staff, food and atmosphere.

Arrived to find 1 waitress and 1 manager on shift. Was told the wait for food would be 40 minutes which we agreed to as this was fine. However 30 minutes passed and we had still not ordered drinks or our meals. To make matters worse multiple tables who came in after us were served before us after trying to get the waitresses attention multiple times. Feel as though we were being ignored. Will not return, not a welcoming environment. Walked out.

We were served by Amy who was a great waitress. She was very attentive and friendly. We had a slight issue with the food which was resolved quickly and the manager was very helpful with this.

Ordinary american pizza thin crust £18. Very average chain shop pizza was ok

Called in for pizza on our way to Cairnryan. Staff were very helpful & friendly. Pizzas were very good & worth the money.

We’ve been here many times, and always had a lovely meal. Unfortunately this time, the food service was quite slow. I definitely felt like the portion sizes had reduced, but the price has definitely gone up. Sadly it’s now far too expensive for a casual family treat, we’d need to head elsewhere.

Great place for a shopping lunch. Good prices and service.

It’s a bit of a faff if you want to take up the offer of free garlic bread. Download the app then bits and bobs in there knowing that you will be bombarded with emails etc then have to show the waitress this at checkout. Everyone in your party must download the app to receive the freebie’s. Can’t fault the food though.

Cost plenty for what you got on the plate wont go again

I've given 4 stars not 5 only because of the price, I find Pizza express really quite expensive. We love it but can only go a couple of times a year as we find it quite expensive.

Lovely clean restaurant, staff extremely friendly and helpful. Food was very good.

Lovely meal with family. The customer service was outstanding, extremely helpful and friendly lady.

Quick service and attentive staff, the pizza was good too, a good alternative to the motorway services.

Quite expensive for the portion size, a lot of things are frozen and not homemade. (Expected for a chain restaurant). Friendly staff and clean environment.

Long wait even though it wasn't that busy, one of of the waitresses was quite blunt yet another was a credit to the place

Food was good, service was a bit slow even though it wasn't busy.

I forgot how good the pizzas were.

Recently visited whilst at Gretna Outlet and cannot recommend. Service was great and Caz our waitress was fantastic - so helpful and attentive. Her knowledge and friendly manner is a credit to the company. Thank you for making our visit so special.

Good food, friendly staff, quick service, and worth the money.

Excellent service, pleasant surroundings. Our meals were served quickly and piping hot.

Super friendly and lovely store, went to collect a too good to go bag but they had cancelled, good in a way there wasn't any food going to waste but unfortunately not when I had driven 20 miles to get it. Staff were so friendly and helpful and because I treated them with respect and kindness they returned this and I was sent away with some fresh food. Thank you very much to the team at Pizza Express Gretna.

Great branch with lovely staff.

On my first visit to this Pizza Express I had arranged to meet a friend inside out of the cold, and sat at a window table until she arrived a couple of minutes later. A waitress marched across to ask me if I had just sat down without being directed to a table which I had done without thinking. She then chastised me saying I should not have sat down and was supposed to wait at the door. The restaurant was practically empty and remained this way with perhaps four tables occupied throughout our stay and yes it was my mistake. I was embarrassed that the waitress felt the need to correct me in front of my friend and the few diners there present. I am a pensioner and the waitress was perhaps in her mid 20s. Not the best approach to customer service, a most unwelcoming greeting. The other waitresses who served us were pleasant, no complaints about the food.

Staff friendly. Food was quick and changes that I wanted were done with no issues atall.

Awesome food, awesome staff and awesome atmosphere I went with my partner for a lovely lunch date, it wasn't very busy at the time the service was out of this world so very attentive and very speedy even when it got a little bit busier while we where there we went forgotten about and service was still awesome well done all o yer and we will be back very soon

We have a great meal there. Very attentive and friendly staff. The restaurant and other facilities are clean. The food is expensive but good quality.

Good food and friendly staff. Highly recommended.

Sloppy expensive pizza 4 small bits chicken 2 rings red onion the bottom of the pizza was so soggy you couldn't pick it up and very difficult to cut place wasn't busy took 40 minutes to get the sloppy mess

Lovely pizza, very busy but staff were amazing.

Lovely atmosphere great la reine pizza too

Super food at decent prices. This venue is one of the nicest we have been to from the franchise. Nice arrangements with very welcoming staff and warm atmosphere. Will definitely go there again and again and again!!

Great food and service from friendly staff