Bettys Cafe Tea Rooms - Harlow Carr in Harrogate

Lovely atmosphere, although the cafe was very busy, it wasn't noisy. Service by all the waitresses was excellent. Food was all delicious

Fantastic experience from start to finish, I think this is where the locals go to experience Bettys. It’s great to see a young team be so professional and take pride in their work, attention to detail was amazing. Shows the training and management that is instilled in this coming, great job! Also the food was delicious, as you’d expect!

Myself and my mother had a great time, such a lovely setting with delicious food and very friendly helpful staff.

We booked into the Imperial Room in advance and were looking forward to our visit. We were sat next to the servers’ station, which proved to be loud and distracting. We couldn’t even hear the pianist over the clatter. After being sat at our table, it took over 10 minutes for the waitstaff to greet our table and take our tea order. We were never offered fresh tea or plates. The scones were small, the festive chicken looked like grey cat food, and the desserts were bland. It was a subpar and disappointing experience for the cost.

Have eaten here many times over the years, but have noticed that recently the service has been slow and not always efficient, it's amazing how many times staff come to the table yet they never seem to remove items you have finished with such as glasses and bottles unless you prompt them? My food was not that warm and on top of that, just short of £20 for a croque monsieur is expensive, I honestly expected it would have been larger than what was served. Betty's has always been a treat but I do feel it's losing something and some work needs to be done to bring the service back up to what it usef be.

Delightful in store shopping experience, thanks to the expertise and knowledge of Alison. We visited the shop to buy a couple of small gifts and left with half the store… Alison could sell Fat to a Rascal!!

My toasted muffin, soggy and barely seen any toasting. It Couldn’t handle the scrambled egg and was all soggy. Tuff inedible woody spinach with a slight crust?!?! Both in the vegan brekkie and the extra portion I ordered. Vegan brekkie felt dumped and piled on plate. Far too much spice, overwhelming. Beans claggy and swamped on plate, no ramakin or serving finesse. Smoked salmon I expected in my scrambled egg was thin ribbons, similar to Gravalax. It was in fact very salty overpowering chunks and flakes of smoked pocked salmon and incredibly salty. Aubergine looked like crispy bacon, vinegary and tuff. Overall I feel their menu needs to be more descriptive. We never ever send food back to the kitchen. And in a packed room with people in close proximity, trying to enjoy their Xmas eve. I wasn’t about to start a negative conversation with the staff. Our view is. For the prices you pay here, someone in the kitchen or in the serving team should be more than capable of spotting a raw muffin. Woody dry spinach. Or a piled plate of vegan slop. Been to many bettys since 1970’s, this was awful. Christmas Eve, not any decoration or sense of occasion at our end of the restaurant. Literally not one clue it was Xmas. One Large Xmas tree with no lights on it. And a large double pram buggy parked in front of it. Xmas eve treat, set off 6.45am to be first on the queue. Never ever again.

The most expensive coffee in Harrogate and not even a biscuit 🍪 rip off

Visiting Betty’s is always a treat and it didn’t disappoint. Food, staff and the atmosphere were all excellent. Looking forward to visiting again in the near future.

I love Betty’s for many reasons and go regularly with my twin toddlers and friends. The coffee, hot chocolate and cakes are sublime. The service and staff are wonderful. Thank you!!!

hello, I visited your shop to purchase some Christmas gifts and wanted to let you know the excellent customer service I received from Tracey. She was polite, and gave me some brilliant tips on how to use/put together the Betty's gift bags that I purchased to put my Christmas gifts in.

We have always enjoyed stopping at Betty's after visiting the gardens. We visited for my birthday, we received a warm, friendly welcome and our waitress was wonderful. Café was cold, not great when you feel the cold! As for the food it was very disappointing, I usually have a Fat Rascal or one of the sandwiches but on this occasion decided to have something different. I decided on the Yorkshire Rarebit so wish I hadn't it was like eating cheese fondue, when I eventually got through all the cheese there was a very thin slice of bread, it was way too much cheese, very strong & rich. Now I've had plenty of Yorkshire & Welsh Rarebits (nice thick slice of bloomer bread, with flavoursome melted cheese) they never come like this one, never again, especially at nearly £16 so overpriced, such a disappointment. Latte was lovely but prices have risen yet again and now is over £5, I doubt we will be back.

Haven’t been to Betty’s since pre COVID. It was a nice day so we decided to have a ride and finish off with a cuppa and cake at Betty’s Harlow Carr. Initially we were seated in front of one of the large windows but asked to move as it was cold. We moved further in but it was no warmer! Obviously not putting the heat on and relying on body warmth! I am gluten free and asked the waitress what cakes were gf - there was a choice of 2! Remembering this is the 21st century and Betty’s as well as being a cafe is a bread and cake shop - this is very poor! The choice was the ever faithful macaron or a carrot cake kugelhof! I asked for the carrot cake and a black Americano and my husband had tea and fruitcake with cheese. My coffee arrived - three quarters full and I manfully managed to get three bites out of the cake! The fruitcake although packed with fruit was only half a piece in size and the cheese was see through! That was £24.15! The table next to us ordered afternoon tea at £29.95 pp and it came with 4 tiny sandwiches a scone and 4 ‘cakes’ an inch square! Emperor’s new clothes comes to mind!

We have been before. This time we used our voucher. The Breakfast was lovely. The staff were friendly and polite. The service was very good. However we wouldnt like to wait outside if the weather was bad and we found the restaurant was COLD. However we will return. Thank you. Steve B.

Simply delightful. Great service and lovely view out over the Christmas lights of Harlow Carr

Awful experience in the shop, rude staff, they ignored an elderly lady and served others ! Will stick to Ilkley in future

Great food, drinks and service. The lady who served us was brilliant and had a laugh with us too. Great all round. Thank you!

The Harlow Carr Betty's is a fairly small space, despite which there was a fairly substantial queue which meant that we chose a takeaway coffee and snack from their neighbouring shop - from there you could see that a number of tables had not long started a lunch so the wait must have been long! Some of the items are maybe more difficult to eat as takeaway but were nonetheless very tasty. Good quality but not the cheapest produce

We had a take out hot chocolate as well a coffee in the tea rooms, lovely quality ingredients. Lovely place for a treat

Bettys is superb and unique. Our visits to Harlow Carr have become almost weekly. Today was my third Swiss Breakfast, with extra sausage. Next visit I will try an English Breakfast, which I have had previously, but with an extra Rosti. Also, have a browse in their adjacent shop and try and choose a cake - careful not to suffer from decision fatigue! Bettys is just superb.

A most enjoyable experience, quick service, a delicious Gooey Rascal and mince pie and welcome tea and coffee while it was still comfortable to sit outside and appreciate the beautiful autumnal surroundings, accompanied by a robin and chaffinch.

Excellent as always, 1 star lost for value

I was really impressed with my visit. Everything from service with a friendly smile, knowledgeable staff and delicious food made my visit worthwhile. I will happily return should I be near Bettys again as I am not local to any of the Bettys cafés.

Went for my son’s birthday. Had to queue for a little while as it was lunchtime, but the queue was managed very efficiently and we were soon in. Food was great and the service excellent. Lovely staff made us feel welcome. Beautiful setting.

Superb breakfast & made to feel so welcome. Lovely atmosphere & service exceptional. Would highly recommend

The food was delicious and the staff were very friendly, accomodating and considerate.

Enjoyed a lovely flavoured coffee, a Betty's tea, and a cold drink whilst on our walk in the lovely surroundings. Also enjoyed the autumn themed shop displays and only just managed to resist trying some of the delicious treats on offer, maybe next time!

Was our first visit but all most certainly be back every thing was extremely pleasant and the staff couldn't do enough for you and the food was amazing thank you for our lovely visit

Over rated! Can't give any stars for food, as I was very disappointed, because food quality was mediocre, quantity was very very small, but charged at a very high price (£30 quid for a few bits of sandwich, small scone and three measly desserts. Won't be back anytime soon!

lovely place went in for Afternoon tea with my family love the whole setting and the staff were very polite and helpful

Had a lovely afternoon visiting this bettys tea room for the first time Lovely food.and staff In a beautiful setting

We had full english breakfast with tea.. Somewhat disappointing as it was a bit mean on quantity and too salty.. Service was pretty good ( not excellent ) but the food, although generally well cooked was short on quantity and over salted. Two bacon rashers, one sausage, scrambled egg (overcooked) , one mushroom and half a tomato. Toast was sliced on a 3 tier 'cake' rack so it was not as hot and fresh as it should have been. No hash browns, no black pudding, no beans. No frills. I won't be back at that price. We then walked the gardens but realised it was the food was probably saltier than we thought because all we could think about was drinking water as we walked!

Always a delightful place to eat Friendly staff and lovely food. Coffee is good too

It was the first time I visited this traditional and famous tea house in Harrogate of Yorkshire. The atmosphere and decorations are simple but decent. The food and tea quality is excellent which gives customers authentic British taste and aroma. At the same time, you can also visit its store next to the restaurant and purchase high quality products like tea, coffee, cakes or biscuits. Highly recommend!

If I could have given more stars for the review I would have. The meal was delicious. All the staff were so friendly and welcoming. I sat outside on the terrace for my meal which was a real treat. I had haddock and chips and a gin and tonic and it was superb.

It was a joy and a treat to be served a Grande breakfast at Betty's at RHS Harlow Carr. The staff were delightful, views to die for whilst we enjoyed the food. We would recommend unreservedly. Thank you Betty's 😋

I wouldn’t have expected any less, but everything was great! A lot of my family history is in Yorkshire, so it was nice for my family members to reminisce about Betty’s and taste their Yorkshire treats again. Like the Yorkshire rarebit, and Yorkshire curd tart. I would definitely come back for a special treat, as it’s a lot easier to visit with a disabled family member than the other venues.

We queued for around 15 minutes to get in, which compared to some of the waiting times in the review is pretty good. Staff were lovely and very accommodating for changes to items on the menu for those who had food allergies. Food was tasty and the cakes were delicious.

Excellent place to eat & be served in style. Love it there!

Took my mum for afternoon tea. Thankfully the weather was lovely so it made for a decent afternoon. However, the food was very disappointing and underwhelming. If you’re going to charge £30pp at least fill the sandwiches with a decent amount of filling and increase the size. I think Bettys trade on their name and ‘reputation’, but they need to do better. Wouldn’t recommend.

Service was impeccable! We couldn’t put up with the queue for Betty’s in Harrogate so we come to RHS Harlow Carr instead. Nice shop to mooch around. We just had tea and cheesecake and a soup. The service is good standard! And they really silverware for serving tea. The view outside is not bad as well. We didn’t book. We just popped in. All good.

Sensational. Lovely service in a beautiful place.

Such a pleasant surprise to find a Betty's at the RHS site. So accommodating to pull together a table for 8 over bank holiday. Lovely tasty food (and delicious cakes to take away too). I opted for the Wensleydale Quiche of the day today but was tempted afternoon tea...Staff friendly and talkative. Will definitely return!

Lovely view, relaxing atmosphere, attentive staff, spacious restaurant, delicious food.

I am so disappointed with my experience with 'Betty's ' . I spent a lot of money to surprise my father with one of Betty's birthday cakes, and when it arrived, it looked cheap and unappealing. It was also no bigger than the palm of my hand. When I complained about the poor quality, I was told I was wrong. No thought to how much of my hard earned money I'd spent or the embarrassment caused by this tiny cake for my father's 70th. Some companies really don't care and are clearly happy to rip people off, living off an outdated reputation. Very upsetting experience. Never again. I'd recommend going elsewhere. Photos of what was expected v what arrived. When the cellophane came off, the whole cake fell apart, too. So disappointed.

The best scone my husband had ever tasted, eaten with butter, jam and cream!

Far to expensive and not value for money also people in there taking silly pictures for social media means it lacks class to anyone with actual real class

The hot chocolate isn’t what it used to be. In the hot chocolate caddy box there were the usual chocolate shavings, but this time only in the top layer. Below it was cheap chocolate powder, maybe 90% of the contents, which is not what you expect when you buy a premium product for £14. Well below the mark. I won’t be buying this again and I’ll inform my friends who have been fans up until now.

Could do with a rain cover for the queue outside. Also ceiling sound reducing panels as its pretty noisy inside. Nice food but very expensive.

Since moving the entrance to the rear exit door the restaurant is freezing cold. The building was not designed to have this door constantly opened and they must be wasting a lot of energy with the heat being let out. Being so cold really impacted the experience of eating there. Lots of people sat in coats and scarfs clutching hot drinks to try and get warm.

Thoroughly deserves its excellent reputation I particularly like their Yorkshire curd tart and toasted teacakes Warning:tempting to over indulge there and buy lots in bakery to take home!

Busy team rooms beside a lovely garden, hot chocolate was good

A truly wonderful place to come for morning tea or lunch. There is an amazing range of cakes, drinks as well as lunch stuff. The service is very good and the cakes are delicious! The hot chocolate is one of the nicest I've tasted. Can be a que at busy times.

Great food,beautiful view over RHS Harlow carr. Staff always very helpful 🙂

Excellent menu for lunch, beautifully cooked and served. Quite a while since we last went and the service system has altered. No allocated server any one of the young males or females who spots you waiting can come along and help you. This actually worked well but not a single server smiled, made eye contact or showed any interest in us or what they were doing. Soulless would sum up the experience.

This review is of the outside cafe within the gardens on 4/10/23. The food and drink is served in paper cups and plates which blow away off the table in the wind. I felt that I had to beg for enough butter for my fat rascal. The price is way too high for a paper cup of tea. The children's hot chocolates were 50% froth. There were rats running around the tables looking for food and when we lifted the lid of the recycling bin, there was a rat in there too. Betty's is trading on its elite branding and seriously failing to live up to its name.

Very nice tea and cake. A little pricey, but you notice what you pay for

Betty's has a reputation of serving top quality food and the Harlow Carr tea rooms staff display the level of customer service that is expected. The only nit pick I have is the prices, but you get what you pay for I suppose.

a must visit while in Harrogate xx

Paying through the nose for average food in small quantities. £30 per person for four small triangle sandwiches, one scone and three small cakes is absurd. The staff were friendly. Definitely feels like you're paying for the Betty's brand rather than the food or the experience. I wouldn't go here or to any other Betty's again.

Overall a good experience, I was expecting the food to be a notch above, but to be fair, I ordered the Salmon Salad, which is hard to notch up, although presentation of salad and condiments may have help with the overall taste.

At around 10 10.30 we stopped at the Betty's takeaway. We were served by Ann who was a joy and made us feel very welcome. A kind word and an engaging smile coupled with professionalism helped make our day. I do not know Ann or am in any way related to her. ( I had to ask for her name)

Lovely place to experience old fashioned with a smile enjoyed every moment for a pot of tea and chream scone

Lovely tea room in a beautiful setting. Service was polite and helpful. Cake and coffee was delicious. A little pricey, but a real treat. Would recommend.

Sat outside with the amazing view of the gardens. I recommend the latte Latino- it's like an indulgent mocha with cinnamon. Lovely place

Wonderful service and beautiful food. The queue moved fairly quickly.

Wonderful lunch with friends on the terrace. Amazing food - all the staff made us feel very special, nothing was too much trouble.

Chose fish and chips. The chips were fine but there was more batter than fish. Certainly not worth the price

Overall quite disappointing, but you are a bit of a captive audience. Waited for a table of five. Service was slow and other people who were seated after us had orders taken first, despite the fact we had kids who were clearly hungry! Kids menu doesn’t have a great selection and is really expensive when lots of places are offering low cost kids meals this summer! Disappointing Betty’s! Food arrived, but hot drinks were forgotten and then wrong. Quality of the food was very good, hence three stars.

We had the most delightful customer service for a takeaway. Beautifully packaged and beautifully sold. Customer service like this is very hard to find and both my 9 year old and I were amazed a how kind and wonderfully helpful they lady in tne black suit was! Perfect. On top of that the hot chocolate was amazing as was the food!!

Many years of first class performance on all counts

Good cup of tea and scones, service also good

I’d heard a lot about Betty’s and always saw people queuing to get in. It’s not my thing to follow the crowd but we had to try it. So we went today. We ordered afternoon tea, coffee, hot chocolate, kedgeree and a rosti between 3. Portion sizes were good and the flavours were incredible. Genuinely incredible, full of flavour. When the afternoon tea arrived, I was disappointed by the small portion size (for £30 I expected more). But the flavours were incredible: the nicest afternoon tea I’ve had to date. The service was first class. The friendliness, helpfulness and decency of the staff was a joy to experience (they made a call to their York branch on our behalf and took time to answer my questions about the elusive Betty). I’m a Betty’s convert now. I can’t recommend highly enough. Although I would like more sandwiches and another scone with my afternoon tea…

Fantastic array of cakes, macarons in shop. Bit of a wait for restaurant 20-30 mins. Not expected on a Monday but free entry for NHS? Brollies handed out to queue. Love a clean table! Had rosti bacon cheese - had on last visit. Salmon sandwich & chips. Served ketchup & mayo. Drinks brought, pimms! Then kindly returned to take our food order. Lovely toilets. Visit.

Had an amazing cream tea here today - beautiful scone, jam and cream. Proper tea poured from a teapot. Thoroughly recommended

First, the positives. The food is always good - good quality, tasty and well presented. The selection of teas and coffee are good. Service is usually good. I say usually because most waiters and waitresses are polite, patient and prompt. However, there have been a couple of instances where service was poor - we were treated gruffly and the vibe given is that you are nuisance. I’ve knocked off two stars because of management. Over the last 3-5 years changes have been made that have made our customer experience worse. Moreover, these changes feel like management does not view us (I am including you, the reader) as not valued and appreciated customers paying for a quality experience, but mere lowly ‘cash cows’ to line the pockets of management. The previous entrance, which was where the shop is and is now the exit, was better. There was more space, more seats (important for those who struggle standing for long periods of time) and you were indoors for part of the wait. Now, you must queue outside the entire time, exposed to the elements, with a narrow corridor and currently there are only two benches outside. Extremely inconsistent to the elderly, those with children and those with mobility issues. We actually witnessed one elderly gentleman faint and knock his head against the stone wall.

We were pleasantly greeted by Sue who was very kind and welcoming. The experience was head and shoulders above anything we’ve had prior and we will certainly return again.. and again! 5 stars!

People can't go Harrogate without going to Betty's staff are polite and helpful and decor is stunning including the toilets prices are not bad either I had a herbal tea and partner had Vanilla slice and Latte and was around 13.00 but with table service and the experience of grandeur well worth it

2 lattes 1 flat white all superb.Excellent service.

Cracking atmosphere and food Great service and bakery

Very good food, service and views from cafe.

Udually has a long queue, Over priced, pretentious, slow service. Food is OK.

Betty's never fails to be an enjoyable experience. Great visit

Superb breakfast. Great menu choices. Great teas. Lovely views over Harlow Carr gardens.

I called in for some cakes and bought three pieces of the white almond cake that was on display ( not sure of the name) and two florentines, seeded fitness loaf. The lady that served me was very nice ( hair in a bun). The cakes were a disappointment, very dry. The florentines weren't how I remembered them, instead, they were very well done and tasteless. M&S is a fine example of how florentines should taste. The bread was very nice. All for just over £20 takeout. Disappointed to say the least.

Closed despite saying it’s open on the website. Very disappointed. No notice on door as to why

Fantastic experience. Yes we had to wait to be seated, but it was so worth it. I must mention Sue and Lucia, as they were amazing, a great credit to the business. It was my wife’s birthday, and several staff members wished her happy birthday and presented her with a small cake with a candle, off their own back which was such a lovely touch. We had tea for 2, full English and eggs florentine, oh and had space for Yorkshire curd tart and fruit tart. I will definitely return. It was meant to be a treat, and turned out even better than expected.

A brilliant place. Always lovely food, service excellent and great views of RHS Harlow Carr.

A very nice, special experience! We queued to get into the cafe, but it was worth it as the food and coffee were very flavoursome and there was a positive atmosphere inside. It topped off a nice day out.

Yesterday I was served with the worst haddock and chips that I have ever experienced in Yorkshire. The fish portion was minute, the chips average though the peas were excellent. I can live with paying premium prices occasionally but in return I expect a premium product and this fell woefully short. The ambiance, service and staff were excellent.

They Always have amazing breakfast and lovely staff and polite. I highly recommend this lovely place.

Excellent customer service and very polite staff. I ordered the pea soup and salmon sandwiches. I asked them to swap out the lemon mayonnaise with plain and they were happy to oblige. The meal was delicious. Please read my other reviews to see how other Betty's tea rooms compare.

Eggs Royale beautifully presented and very tasty Not sure about the Torte couldn't taste rum and was a little dry.

Betty's at Harlow Carr need to make access to the cafe more welcoming. A locked door with a notice saying 'wait outside to be called' is not a pleasant welcome. Unfortunately the two coffees we had were too strong, Americano and cappuccino. Betty's Northallerton and Harrogate are our preference.

Visited today with my wife and 83 year old Mother. As expected the food was pricey but the service from Lucy made the visit worth every penny so thank you!

Wonderful selection of food served in lovely surroundings

Always a treat at Bettys The only reason this isn't 5 star is that, despite being the only people in the queue, we were left outside in the rain, with a baby, while the table was prepared.

The quality of the food and the level of service is incredible!! We thoroughly enjoyed our visit for breakfast!

Amazing staff and the whole cafe itself is amazing!

The staff are super helpful and efficient. The food was excellent and the cakes are spectacular as always. Thanks Betty's for another fantastic visit.