Best Western Duke of Cornwall in Plymouth

Shame to see the downgrading of Plymouths premier luxury hotel. Clean, some good staff but nothing like it used to be. This was Plymouths aspirational hotel but you are better off now staying in the converted Co-op building in town.

Good old building with lots of character. Rooms nice, bar and restaurant good. All the staff were really friendly and helpful

A very lovely hotel, room was clean and tidy, breakfast was lovely and all the staff was very friendly and kind, the hotel is only a stones throw away from Plymouth city centre, will definitely be staying here again when we are next down in Plymouth.

Had a lovely preshow meal here before a show in the Pavilions. Definitely something to make any show an extra special night out.

I secured a really good bed and breakfast deal for a two night stay, my first ever at the Duke of Cornwall. Had a much larger than average room and bathroom. Good powerful shower and very comfortable double bed. All was immaculately clean. Was really impressed with the value for money. Really good breakfast options too and delivered with a friendly service. Nice to stay somewhere with such character and history to it and which doesn't have that bland corporate air about it. Good cosy bar area too. Will definitely stay here again when back in Plymouth.

Lovely old building, clean, friendly staff. Parking is the only problem. They cannot accommodate every rooms car parking needs

I booked the Duke for a private and large function and I am so glad I did! Everything was perfect, the event co-ordination was faultless, the food was exceptional, the service was attentive and anticipated our every need. Guests are positively raving about their experience and I look forward to booking the Duke again for another event in the future. Thoroughly recommend for corporate events.

Our second visit to The Duke, friendly staff, clean comfortable rooms, well stocked bar.

I was at a event tonight,the service and food was very good

A Night to Remember at the Duke of Cornwall Hotel’s Ballroom On the 24th of February, the Plymouth Romanian Organisation had the immense pleasure of hosting our vibrant celebration, Noaptea Dragobetelui, at the prestigious Duke of Cornwall Hotel’s Ballroom. It was an unforgettable night not only for us, the organizers, but also for our esteemed guests who enjoyed delicious meals, had a fantastic time, and danced the night away. The venue proved to be the perfect setting for such an event, blending elegance with a welcoming atmosphere that set the stage for a truly memorable evening. From the moment we began planning, the cooperation and support we received from the hotel were unparalleled. Melanie, the venue manager, was exceptionally accommodating, ensuring all our needs were met with grace and professionalism. Her assistance in organizing the menu and adapting to our specific requirements contributed significantly to the evening’s success. The Ballroom itself exudes a charm and sophistication that complemented our event’s spirit, providing a backdrop that was both visually stunning and incredibly inviting. Its spacious layout allowed our guests to comfortably enjoy the festivities, from the dining experience to the joyous dancing that filled the room with energy and laughter. We are confident that this will not be the last time we choose the Duke of Cornwall Hotel’s Ballroom for our events. It’s a venue that we wholeheartedly recommend to anyone looking to create an event filled with elegance, joy, and unforgettable moments. A huge thank you to Melanie and her team for their outstanding service. We look forward to many more collaborations in the future.

Charming atmosphere from a bygone era

Loved it. Fantastic food, good value and certainly added to the evening

Spent 2 nights here in the tower room. (Reynold's suite). The views were absolutely amazing from the other floors. The staff were amazing and the food in the restaurant was very good from breakfast till tea. Only negative there was no heating in our room. Rest of hotel was very cozy and warm just not ours but small price to pay for the room. I'd definitely return again as everything else was exceptional

Great location, lovely room. This hotel was obviously once a very grand hotel. Some recent renovations have maintained the class with modern decor. Good room, friendly helpful staff finished off with a very good breakfast. Not the biggest breakfast ever but quality on a hot plate. Our first time here but not the last.

Great stay love how it's dog friendly! Loved how they topped up the coffee, tea, milk etc. And made my bed when I didn't ask for it. Only issue was a bit dated, dirty window which let down the view and stain carpet. But other than that my stay was very enjoyable. Thank you!

Great experience Service and room great Breakfast awesome

A very nice stay at a beautiful character hotel, staff were great, food and drinks all at fair prices and great quality. Will definitely book this hotel 🏨 next.time in Plymouth

Cecked in for a night, wonderfull hotel, warm room and friendly staff. Free private parking on site, I had room 108, twin beds. The room was larger than any other room hotel I stayed, spotless clean: clean sheets on bed, smart TV, good signal on wifi, the bathroom was aswell clean and disinfected. Would definetly reccomand.

Perfect for the theatre and shops, staff amazing, outside rendering needs to be sorted as our room from the outside looked as if it was going to fall down.

I love this quirky Victorian hotel the tower room is a must see but don't expect luxurious room quirky and historic yes with fantastic views

The place looks better after the refurb. Unfortunately the service at the bars was lacking any customer service skills. Very moody and no smile the whole night from the bar staff. Limited choice of alcohol. It has a lot of potential given the location but a new vibe needs to be inserted in the place. Improvement needs to be done in the period features of the building so that they align with a good customer satisfaction

Disappointed.....bed very uncomfortable, room clean . Pre-supper Xmas meal. Was turkey steak! Tasteless

Everything the hotel was unique clean and tidy alot of history in this hotel staff friendly food and drink good the tower of hotel you can either stay in or just use for cream tea and views marvellous will be going again. 😎

Had a brilliant stay, very good value for money ,despite scaffolding around building. Will definitely be back.

Room was directly below a very loud squeaky floorboard that people were walking over all night. Didn't sleep a wink.

A beautiful place to stay and great food!

Great stay in an old fashioned hotel. Fabulous room and whole place has charm. Food is great, especially the breakfast.

Really liked the hotel, with its oldy world charm but with the modern conveniences you would expect. Felt very up market with its chandelier and find classic architecture with interior to match. The evening meal was fine dining, and the breakfast was also part table service. The staff were very accommodating and knowledgeable when asked about gluten intolence and made reasonable changes so all party members could enjoy the experience. I will definitely be returning as it is very convenient to the Plymouth pavilion when visiting for shows.

Very clean Fantastic friendly staff very helpful and welcoming. Nice big bathroom and a comfy warm bed!

Absolute rubbish, advertised as having parking, only to bevtold on arrival, we have no parking, but you can park on the street. We had to find another hotel , now Dikebof Cornwall refusing refund.

Lovely restaurant, staff were very friendly and helpful, think we were upgraded as we weren't expecting a four poster, but it was such a wonderful treat to be able to celebrate our anniversary in style!

We booked a basic room and... OMG... it was huge! Beautiful decor and spotlessly clean. Staff were very friendly and helpful when we accidentally left an item of jewellery behind. We'll book again, hopefully we'll stay longer so we can enjoy the hospitality and see more of the area.

A nice hotel, having a little work done on the outside. A lot of history comes with this hotel, hence the naming of the rooms. I think more could be made of this, with reading material available for anyone to update themselves. Good location for me, friendly staff who sometimes disappear if it's quiet (had to search for the bar person twice). Rooms comfortable, a little warm by a window open assisted .

I haven't stayed here, but attended a few events. The hotel is old but still rather stylish, the building itself is beautiful. Close to city centre, the Pavilions and the Theatre Royal.

Stayed here a few times for work. The staff have always been very friendly and helpful. The hotel is an interesting historical building which adds some character to the rooms. Each room I stayed in was slightly different, unlike a typical chain hotel. You can choose from a cooked breakfast menu and also help yourself to some drinks/cereals etc. I had fried bread, beans, mushrooms tomatoes & toast. Parking can be extremely limited if you arrive after 5pm and a few times I have parked in the theatre car park (5minutes walk away) or on the road outside. Approximately £3 overnight (only until 8am!) with RingGO for road parking or much more at the theatre (typically about £8-10 per night).

I wouldn't say fine dining was on the menu, it's a shame they don't market it as a vintage hotel as that's what it is and looks like. Loved the old fashioned look of the hotel, definitely should make more use of that.

Lovely old hotel , nice freindly staff. Food was very good. Car parking available. Nice room good comfy bed . Would recommend

I am glad I can stay here, but it is really old building with all the pros and negs. Not exactly my cup of tea.

Incredible stay at the tower what a room simply unforgettable experience. I'll definitely be booking that room again

On the face of this lovely hotel it looked impressive, How wrong we where, it is very dated an tied through out the building, bedrooms and bathrooms in desperately need of modernisation and restoration, carpets that have seen better days an have a peculiar smell. On a positive note the staff are friendly and helpful, we did eat here in the large dinner room in the evenings, we have never been so uncomfortable eating in there it was so ridiculously cold and the radiator's where very hot and not keeping the room to a amibient temperature So we never felt comfortable, our food never stayed that warm from being served to us an put on a stone marble table with no white table cloth . I couldn't honestly recommend the hotel only from our experience. But what is happening to all our hotels is the decline an the lack of investment . It's only a matter of time before this lovely hotel is closed for good.

Delicious pre-show evening meal. Staff very polite, helpful and accommodating.

Gorgeous building but tired & in need of a revamp

Had Christmas day lunch here and it was absolutely sublime. The food, the atmosphere and the staff were all perfect. I couldn't recommend The Duke of Cornwall enough. Amazing 11/10

The grand Old Duke of Cornwall offers an enjoyable and comfortable stay. The staff are very helpful and go over and above to make your visit as unique as the building.

Warm and cosy. Amazing staircases and interior decor. Traditional , still like the Olde days .

Very welcoming staff, food was ok. Could do with improvement and better portions for the price. Very clean place and comfortable.

We really loved our stay for 1 night here it’s a beautiful hotel the staff were lovely and very helpful there was only a superior room left so we booked the room which didn’t really seem any different to a standard room but was lovely and clean the only issue we had the bed was very uncomfortable including the pillows which I don’t think have been changed for a very long time the mattress has a dip in the middle I’m assuming it’s a very old mattress there was an event going on at the hotel late at night so there was abit of noise was quite disturbing as it was outside they were making quite a lot of noise overall me and my boyfriend didn’t get a lot of sleep other than that everything else good i think it just needs an upgrade on pillows and mattresses

Had a meal with a large group here on January 27th. The set meal they provided was very good, tasty & well presented even though they were catering for 35+ people and had another large gathering at the same time. Very friendly & helpful staff. Would recommend.

Very enjoyable. Thank you for looking after our friends from California

Excellent hotel in the centre of Plymouth love it staff good. Fair priced with parking .

Great to stay there after 2 years. Lovely staff. Hotel in a good position for visiting Plymouth. My favourite hotel. Love it.

It's a beautiful old victorian hotel with the most amazing grade 2 listed spiral staircase..close to the town and harbour.The rooms were clean and comfy but if your looking at ultra modern this is not the place for you.The hotel does have a car park at the rear but its £5.00 per day even for hotel guests which is a bit annoying It's dog friendly at £10.00 per night.Breakfast was adequate and the staff were lovely.

Got a really good pre-show 3 course meal here. The Pavilions is just across the road.

The outside let's this place down. So disappointed.

Really clean hotel, lovely staff, nice environment

date of stay - Nov 10th to 12th 2021 1. Bath tap handle fell off - covid disinfectant sheets that were signed saying the taps had been cleaned and checked were..inaccurate. if they had been checked the handle wouldn't have fallen off. 2. Iron safety sticker is a year out of date. Iron base plate has something icky melted on it. There is no top to stop water coming out the top of the Iron. 3. Sheets not changed daily. 4. Inside draws and wardrobe were dirty and dusty. 5. Inside certain draws there were burn marks and gaps that allowed items to fall out. 6. Tvs only had certain channels. No BBC channels, no sat free view free channels. 7. WiFi was insecure. 8. Chair in bedroom had weird stains on the seat. 9. Door in living room didn't seem to lock. I had to place a chair and furniture behind it to make sure I had no night time visitors. 10. On checkout the receptionist couldn't be bothered to ask me if I'd had a nice time in Plymouth, had my stay been ok. She took my Door card, logged me as checked out and turned back to her desk and playing with her mobile phone. 11. Supposedly they do room service but I couldn't find a menu for food or drinks to order from. 12. No offer of a complimentary drink let alone any recompense. Not impressed. 13. Found a pubic hair under the sealed plastic covered plastic drinking glass on the morning of my leaving. I would have told the receptionist has she been at all interested in my stay. I've spent time in various countries and stayed in many hotels and the odd motel, but for the price these charge, I'd have been better sleeping under a tarp thrown over my motorcycle, or digging a hole popping up a tarp and sleeping in that. Paperwork saying the taps have been cleaned but the part of a tap falls off...... spidersense is tingling...

Great place. Our room was very big and comfy. Dogs friendly. Lovely place for dogs next to the hotel. Not far to the see side and also to the city centre. Highly recommended 👌 👍 👏 💯

We stayed at this lovely hotel for 1 night. We had an amazing 3 course meal in dining room...absolutely delicious. Staff extremely friendly and helpful. Room was very clean...shower was amazing...powerful and hot. The only thing was that the bed wasnt comfortable at all. Apart from that fabulous and wouldn't hesitate to stay here again. Great location to everything. Pavillion theatre next door.

Lovely hotel wouldn't stay anywhere else feels like home was very sick and service and support from staff was excellent thank you 😊 🙏

Lovely comfortable hotel, well placed for the Home and Barbican

I booked and stayed at the Duke of Cornwall Hotel a couple of weeks ago. The booking process was easy and simple. On arrival the receptionist, Julie, was very welcoming in checking me and my family in, arrange the taxi to get us to a great restaurant we would be going to the same evening. Inside we were helped with getting our luggage to our room and also any other places outside of the Hotel that would be of good service. It was also nice the way Julie checked us out and was especially polite in asking how our stay was and if we enjoyed the service we received? We will definitely return again and recommend to anybody else on their stay in Plymouth!

Food was adequate lift didn't work at times the whole place needs upgrading

Perfectly situated if, as we were, you are visiting Plymouth Pavilion. We could see the venue just across the road from our room. Lift was "being serviced" or more likely, broken but we were travelling light. Generally the hotel had an air of under investment but was clean, if dated. Breakfast was nice and staff were lovely.

2 would be harsh as the staff and food are nice. Rooms are awful, unless you upgrade. We were offered a horrible dark box room, next was brighter but it is so old and dusty. Not dirty but ingrained with age. Lift was broken, could be taken in the service lift, we were on 5th floor, hubby has AF so not ideal. Travelzoo let us down a bit this time. Staff don't get tips if added to card payment. Thats a cheap move by the management in my opinion. Good location.

Had a lovely stay the staff are warm and friendly always pleased to help you the breakfast was lovely would highly recommend

Quiet hotel despite being in the centre of the city, pleasant staff, comfortable room, excellent breakfast. Will definitely return.

Amazing hotel, love the character and they got Stella on tap, win win

On arrival was greated amazingly checked in to our room which smelt like damp and when my partner checked the bedding it was stained with god knows what and also had other people hair/private hair in the bed. We were upgraded for free whilst there but did make us consider whether we would stay here again

Second time staying here. A very grand hotel with special character , very posh. Staff very polite and friendly.

First time in, went to a meeting, quite impressive overall

Great Hotel which breathes the grandeur of former times. Sadly the shower was an automatic cold/hot type...

We spent a lovely 2 night stay at the Duke. We have stayed here many times, this being the first since Covid. They are doing everything possible to make everyone's stay as safe as possible. Ideal location for Sea and Shops. Breakfast excellent.

Great location, very posh. Lovely staff

It needs so much money spending on the rooms it's probably not viable to do so unfortunately. I wouldn't stay here again .good staff and location and plymouth is lovely

Can I book a car space for the 18th September

Parking is a big issue at this hotel so if you are travelling by car be prepared to pay heavily for street parking. Room was adequate but at the price I would of thought breakfast would of been included. Night porter was great and looked after us well in the bar. Next time we're in Plymouth we will be trying different accommodation though as overall not greatly impressed.

Well what can i say but a total disappointment on all levels,room staff menu food etc etc.I booked this hotel back in May for our stay in September for 1 week (4th -11th) i called the Hotel 3 days prior 1st sept to check and confirm all was ok and was assured that all was ok for our visit.We were staying on a full board basis and also hoped to celebrated my partners birthday on the saturday eve of he 4th with their fine dining restaurant experience.........well we walked into chaos on arrival.We arrived in the afternoon around 3pm checked in all went ok,we were asked to pay upfront the £936 for our week stay in what was supposed to be a Superior Room,well let me state if this was a superior god help us if were in there basic double.I asked to speak with David Laine and tried for him to arrange a surprise at dinner for my partners birthday to which he replied i will arrange.We were not 100% happy with the room but thought hey lets make do and get on with our weeks stay. Whilst in the lift we noticed a menu which we thought was a bar menu consisting of Pizza chicken sandwiches scampi etc etc.To our horror we found out by going onto online reviews the week before that this was the so called dining experience. We headed straight down to reception to confront this situation.We were told that this was on there website so we asked her to show us this info,but she just could'nt because it was not there as we already had the website up on our phone,but all she kept repeating was,its on the website. I ask to see a manager to which a sour faced grim guy approached looking like he did not want to get involved,and then he told us that they did not have a Chef and they have not had one for many months,and informed us that we should of been informed of this prior to booking.Well obviously we have never been informed,i even ask why did they not inform me when i called the hotel 3 days prior to check if all was ok,he had no answer at all.Even the chap David Laine could of told me that they had no chef when i ask him to do a surprise at dinner for my partners birthday,he chose not too.The entire staff just blagged and lied throughout the whole process.With this we decided we wanted our money back and move on but was told that they cannot refund till the following morning plus that they would charge us for 1 night stay because it had gone past the cancellation time.Well further unpleasantries exchanged.We ended up staying as everywhere was booked up,we spent most of the evening trying to find somewhere but in the end we had to move to Torbay,as nowhere was available inte area.My main grief is the fact that the entire staff lied lied and lied,if they had of told us the truth prior to taking our money we probably would of stayed and try to make the best of a bad situation,instead all our plans were upheaval.As for the room if this was a superior room then again i feel we have been mislead on this too,its a shame because the building is a very grand building but extremely tired,your actually lead into false surroundings on arrival,when you enter the reception area,dining room etc all on lower ground you think wow,when ya get to the room,OMG.We stayed at a B&B on the friday eve prior and this was better equipped than the Hotel room.Everything was tired and dated,they never even supplied a spoon of all things for making tea,no chest of drawers for clothes just awful for a so called superior room.Even on checkout the following morning nothing was said by the staff no apologies what so ever.We found out by locals on the day that we were leaving that the Hotel actually went bust last year,obviously its been taken over by who ever, we looked further into the Hotel history and the reviews as far back as 2017 were just as bad then.

Room was not worth the money, parking was also a problem as they only have a tiny carpark for around 20 cars

Needs a bit of TLC but a nice place to stay for few days

A very grand hotel with lot's of character but very well presented inside a very good place to stay staff very polite and friendly

Very helpful staff food ok breakfast a bit space, clean and tidy hotel

Lovely hotel has a lot of old features. Food good, hotel clean and staff very nice. Room was good size, bathroom beautiful. Not much of a view as one of the windows partially blocked and couldn't open. On the hole a very pleasant stay.

Great grand old hotel. In need of some work but that's part of the charm. The staff are exceptional and the food is also very good

OK people here we go. We stayed over the last weekend in a superior room and with half board. So from the go, great value all round. The room, not bad at all, it is an old hotel and there are areas that show this but it was good. Slept well, that's always a plus. And now for the food which is always on peoples minds. I would call it a covid dinner menu. Simple but effective. Not bad at all, breakfast good, again not bad at all. As for the staff, very polite and the breakfast manager was funny. So over all a good stay. 👊👊🕺💃chin up folks and keep up the good work.

Clean room and hotel. Fast service during breakfast.

Room too hot, no fan or ac, evening meal ok but breakfast disgusting

Definitely a little old fashioned, but maybe that’s why we liked it? It felt like stepping back in time. The entrance and stairwell are quite grand too! We didn’t stay for breakfast, but instead chose to head off to a cafe. Will definitely be back as it’s a great location!

Lovely old building, full of character. A bit tired in certain areas but staff v friendly and helpful.

Lovely old hotel. A very spacious room, comfy bed and clean bathroom. Breakfast was good and the staff excellent. We will be staying here again.

Went there for a wedding. Great service place lovely and clean Staff really nice. Would recommend

The hotel was old charm and class. The staff were so lovely and helpful. We had a slight problem with old rattling windows on the top floor that the hotel should have prepared us for that could have been solved before the problem started however, the night manager was a pure gem and sorted our issue immediately even after I was short with him. So I can't hold that against the hotel as our stay was so nice. I just recommend that they are up front about window issues as the hotel is old but a paper wedge will do the trick! Don't let that put you off the hotel is quite lovely 👌Food was very nice and beds were comfortable.

Awful experience. I’ll never try this “hotel” again. It looks pretty on the website photos but you get a deeply subpar experience for the price they’re asking. The room wasn’t cheap and the hotel was almost empty - and yet we got a room with a view on the back alley maintenance side or whatever that was (definitely wasn’t pretty - nor really made us feel safe when we checked in late at night.). Huge disappointment. The window only opened a smidgen and there was no ac or fans so the room was very stuffy. The toilet didn’t flush (or it did - after trying at least 8 times.) The lady taking our breakfast order literally rolled her eyes when my friend asked about gluten free options (she’s allergic and we did inform/ask the hotel in advance). The staff member doing our check in looked incompetent and made us feel not really welcomed. The lift apparently doesn’t work since forever. On a good point - shower was nice, staff doing our check out was nice and competent for a change. Not sure the point is to make a customer feel “taken care of” only when they’re leaving… Overall a very underwhelming experience. I’ll not recommend to anyone…

Good clean rooms, very accommodating for dogs 🐕 (alaskan malamute). Would definitely stay again.

Great service gorgeous rooms the hotel is beautiful BUT .... you will be charged £5 a day to park in the carpark if your lucky enough to get a spot if not its the street I'm afraid

Brilliant dog friendly staff all very helpful went above and beyond to make sure i had everything i needed even cook my dog sum suasages out of kindness

Beautiful hotel! Amazing views from our room in the tower 🤩

Nice hotel, very comfortable. Really helpful staff and good breakfast to start the day. £5 for car parking was a surprise as alot of hotels I've stayed in offer free parking, but £5 to park over night is not to bad, just make sure you pop your reg number on the screen at reception. Will stay again when in the area.

Great place to stay now the lift is working

FINALLY re-opened after being closed down and now with new owners. This was the FIRST luxury hotel in the 1860's with it's own train station!!!! Accomodation comfortable and , to some extent renovated. The new owners have already promised to renovatie the original outside and also inside where needed. Great place to stay long or short breaks.....oh and bring your hound, they are more than welcome hier. My advice if your taking a break you should think of Plymouth by the sea and stay in a 'old' world modern hotel. Eventueel also accomodatie, famed for the best wedding you can buy!!!!

Great hotel. Good location Lovely building Nice room Has a bar that does good food. Really friendly and helpful staff. Will go back.