BEST WESTERN Chilworth Manor Restaurant in Southampton - Phone Number, Reservations, Reviews

Stayed one night to catch cruise the following morning, staff were very friendly and polite, great service, excellent breakfast great choice and overall lovely hotel to stay

We booked three nights here, with family coming for the middle night. Reception staff very helpful, and I was very impressed that Adam, who I spoke to at time of booking, obviously listened to my request and allocated a bright room. This makes you feel valued as a guest! Lovely bathroom (disappointed no heating in the bathroom but the bedroom was lovely and cosy.) Bed comfy, towels and linen excellent. Lovely dining room with large windows overlooking front grounds. Nothing too much trouble. Yes, the hotel food is expensive for what it is and the belly pork wasn't tender, but this didn't spoil our stay - the steak pie was yummy, a proper pie! More choice would be welcome. The grounds are to die for! We had some lovely walks - so take appropriate footwear!! Ample parking. Couldn't fault our stay and thank you Natalie for showing us some of the other rooms for future reference. We will definitely be returning!!

We have several severe allergies in our family and carefully choose where we eat. Grace, was amazing! She really took the time and gave the care and attention when taking our order. She went out of her way to ensure my family were safe and did not take any chances. Thank you Grace and to the chef who took extra precautions and gave us a wonderful experience. :-)

Great, friendly table service, which is always welcome when away from home on business. The hearty helping of pork belly ordered was a surprise. I’d been expecting but a small cuboid helping. I’m not usually a fan of hotel restaurant dining, but this time it seems that I made the right decision.

Reception a door poor, service non existent. Staff huddle and turn backs to avoid you, they eat and drink in front of you. 45-60mins to create a simple medium rare steak, Over cooked frozen food, meat was uneatable and could not chew. Ordered drinks with jug of water. Water never arrived. children's fish fingers became dried desiccated reconstructed breaded chicken sticks. Sticky toffee pudding was microwaved from frozen till it was a sticky mess on the plate. Ice cream was the lowest quality powdered ice cream you could get. Coffee machine was broken for 3 days so told to buy coffee from bar! Zero nutrition in the meal. Multiple complaints on the night we ate, most just walked out leaving the food as no genuine response from management and staff. Do not take children or expect a quality meal.

I'm surprised Secret Escapes allow this dump to be on their books! I thought they were meant to be selective. Rude and unhelpful front of desk staff. Shabby, grotty cramped rooms with furniture covered in stains. A bath barely big enough to fit a child. The worst was the food. Extremely over priced for tasteless, low quality, frozen microwaveable rubbish. The staff are more interested in laying tables for the morning than serving customers.

Looks nice from the outside, but stay away! Old, unfriendly staff (almost refused to help with heavy luggage as no lift in main building), stuffy, first room was size of a walk in closet with bed crammed in next to window and claustrophobic atmosphere, room change was done with much reluctance to a room that qualifies as such but was super old. They may have a couple of nice rooms in the main building, the rest is just old. The airport hotel I stayed in the previous night was better.

Ok!! The venue was quite beautiful, the room was good, dinner….. well…. The choice was actually hardly no choice!!! And to beat that the prices are so SO bad for what you get, a simple burger and chips with a tiny pot of slaw is £19 Fish and chips £19 Very very overpriced, A glass of wine is going to set you back nearly a tenner!!!! And this is just a basic wine,

This setting is lovely. The interior is lively and well-executed. The service is fine. But the food is beyond dire. For insane prices, be prepared for the laziest, most pathetically underthought menu of your life. If this venue was situated in another country, you can't help but think they would hire a head chef who actually CARED about the food they served. For £19, you get a basic burger, with a stale bun and awful sweet relish For a similar price, you can get frozen fish & chips The wine starts at £9 a glass, for dire plonk. Literally this place couldn't get worse. There are thousands of local producers that the owners could tap into for meat, fruit, fish, but no -let them eat burgers and fish and chips.

The room is dated. We went to spend NYE Celebration. The food was awful. The room we were given had a dirty pillow with stains, and the mirror was dirty. I made the reception aware and went out to grab something to eat, when we returned; the room was still undone. I said this was unacceptable. We waited a while before the housekeeping arrived because they said the housekeeper was based outside. I didn't get it.

The food we had was ordinary and overpriced. Mushroom risotto was pretty dreadful with chewy reconstituted dried mushrooms. Two if the least expensive main courses and desserts of limited choice + two glasses of wine came to £75. Would have given even less score but the staff were very helpful.

This hotel is awful nothing works properly. The front desk couldn’t be less helpful with attitude. Can’t call a taxi can’t tell you if the y have feather pillows. The lift didn’t work and beeping all day and night . Breakfast sausages need a chain saw the eggs dry and inedible.

Visited due to having a voucher which was going out of date within a week. We had delayed due to the reviews online and had chosen a Sunday to reduce the risk of a large event being on at the same time. Booked a table for 2pm on Sunday through their online app (had tried to book by phone 3 times with no luck). 2pm was the earliest available but happy to eat that late. We checked the website before going and could see there was the option of afternoon tea or the lunch menu (served till 5). Planned on having a meal rather than afternoon tea as I hadn’t been impressed with the afternoon tea a few years ago. We were expecting the restaurant to be busy as we hadn’t been able to book an earlier slot, however only one other party were eating. Arrived and taken to a table and offered hot drinks and no menus so I knew there was some confusion. When we asked for the menu we were told we had booked a afternoon tea which we hadn’t (I have since checked you don’t get an option to state what meal you want when booking on line). We were told that they were having issues with their website and that they would check to see what the voucher was for and if the kitchen would cook a meal for us making us feel as if we were making them go out of their way to accommodate our request for a meal. we then learnt that the other group had also expected a meal not an afternoon tea and we’re having food prepared for them. Our voucher was more than the sum of 3 afternoon teas so would have been a waste. I can’t help feeling that it was wishful thinking on their part as afternoon tea is probably easier and quicker to serve. Once our meals arrived we found the food to be very good and clearly had been available all along as the food arrived very promptly (even the risotto). Staff were all really helpful and friendly. My son summed it up well 9 out of 10 for food but let themselves down with the confusion at the start so would only score a 7 out of 10 overall. On reflection all of the confusion would have been avoided if we had been able to get through to someone when we attempted to call to make our booking.

As management have ignored my emails since staying there, I resort to Tripadvisor. A Premier Inn type experience masquerading as a Manor House! (No disrespect to Premier Inns!) The room was SMELLY! Worse, they knew that before we took the room as the landing windows were all open on arrival. Unfortunately the smell was of DRAINS! The toilet in our room appeared to have been ‘dislodged’. Sadly no staff around to talk to and we had family guests to meet. Car parking was a shambles with commercial vehicles occupying guest spaces. A long walk from the available parking. No lifts, and we are well up our 70’s in age. No staff member offered to take our bags. At half the price I paid for the room we could have stayed in a better accommodation very nearby. Needless to say; disappointed!

Lovely Hotel in lovely grounds, room was clean and comfortable (except the pillows) our pillows were changed when we mentioned this to room cleaning staff, who were great by the way. The bar area was ok, the downfall of this hotel is the restaurant. The food was good in the evening but a very limited menu. We had dinner booked for two nights, the menu is the same day after day, when we asked a staff member about this she said they only change it occasionly. Not good enough when there are only about six different things to choose from. No one took any notice of the dress code in restaurant , also a lot of noise from young children. With a few tweaks this could be a lovely place to stay. The staff were all great.

. Not a good start they had not received my amended booking even though I had email confirmation and started off to be quite arrogant with me. The food came out and looked as though it had been literally chucked on the stand. The sandwiches...

Five of us ate at Best Western Chilworth Manor restaurant. Service was friendly and fast. The food was good.

This was the worst afternoon tea iv had. The sandwiches were dry not fresh. The scones were awful. I have dairy free so have vegan why is there never a spread on the bread. There are non dairy spreads. It was supposed yo be festive...

We checked in online the evening before our stay. So checkin was quick and easy. Upon arrival the hotel was clean and welcoming and all staff well presented, friendly and approachable. Our standard room had everything expected, but I found the pillows like a sack...

Our third weekend staying at Chilworth over a number of years. And it’s even better than before. It’s had a serious interior redecoration to a very high standard however, the best bit is the staff; cheerful, efficient, helpful and, unlike the staff in many hotels...

Can't understand why this hotel is getting such bad reviews,as we stayed for two nights and were very happy here.Room was on the small side,but very comfortable,and a nice clean bathroom.Breakfast was from a buffet which was very good with lots of choice.Lovely indoor swimming...

We had already had a previous bad experience at this restaurant but thought we would give them another chance. On a previous visit my wife chose the Lamb but even though she asked for it to be well done, it was undercooked and the fat...

Well what can I say best Sunday lunch ever. Staff amazing food fab atmosphere great. Definatley will go again.

We decided to stay at Chilworth manor to enable us to spend valuable quality time with our family and take our granddaughter to Peppa pig world. Our granddaughter has multiple food allergies which can make stays away from home stressful. From start to finish our...

Stayed here on business. Only about 10 minutes drive from Southampton. The hotel has great gardens to walk round. there is a pub within walking distance. I had a meal in the dining room at a fixed price for 3 courses. Staff were all friendly.

My Wife and I went for afternoon tea and were very happy with the food and service. Jess was an excellent host and the atmosphere was very peaceful.

Choose from a good selection of dishes. The dinner service was good, but the dining room lacks ambiance, unless it is dressed for a wedding or special event. The dining room is plain, white marble or mahogany table top, without table flowers.

We have stayed before so booked to stay again as we were impressed with our first visit, we were welcomed by lovely helpful reception staff, we were given a room on the ground floor and was disappointed with our room it had a interconnected door...

We're staying at the hotel and their restaurant has been empty since 8 am. But they wouldn't book us in for breakfast untill 11 am. And wouldn't let us walk in before that either. I would understand if it was actually full, but its not,...

We had a roast dinner from the specials menu on the first night which was extremely overpriced for £18, but tasted okay. The following evenings we avoided the ‘specials’ (as £8 for starters and puddings and £18 for main course!!) The other selections on the...

Having made the decision to try and escape from the confines of lockdown, not having visited a shop or any similar venue since the middle of March, my wife decided she would 'risk it' and try an 'afternoon tea' at Chilworth Manor. What a lovely...

Spent 3 nights here and used it as a base to explore the New Forest. It is situated in lovely grounds, I wish I’d had the time to look around it more. Our room was basic but that was ok. Covid measures were taken seriously....

We booked in for an evening meal, drawn in by the good menu choices on OpenTable. The food was woeful. A bacon wrapped mushroom stuffed chicken ‘special’ was served cold with green vegetables not cooked and overdone fried potatoes. My wife’s chicken was hot but...

A very difficult time for the hospitality industry. I visited the restaurant on it's first evening open after lockdown. A very limited menu and felt isolated due to social distancing, certainly nothing like the last time I ate there. The restaurant and staff worked their...

Valentines package meal was superb and could not fault food or service Breakfast the following morning equally did not diappoint

Food is overpriced, tasteless and takes a long time to come. I had bland soup, tasteless fish and chips and brownie mix (aka brownie on the menu but it had clearly never seen an oven!).

Had dinner as part of spa break with friends. Waited an hour just for drinks! Waited 90 mins for food! Food was bland and cheap and staff did not care at all. Do not eat here.

We booked 3 nights here from arrical it was disappointing. Had booked a fruit basket which wasnt there on arrival, when i asked the guy said "oh yeah, i forgot. Do you want everything including kiwis and strawberries?" To which I said yes. An hour...

Had a couple of meals in the hotel when staying there ,, Pleasant staff , good meals , steak was very good , Will say the menu is limited , and on one of the occasions they’d ran out of the sirloin steak and had...

I am writing this to express my concerns over the Boxing Day Lunch my party attended. We had been attending Christmas Day, Boxing Day and Sunday Lunches at Chilworth Manor for over fifteen years and until Boxing day 2019 we had looked forward to the...

This place is absolutely shocking! I prebooked and prepaid for Boxing Day lunch for 7. On arrival they couldn’t find my name. The reception was less than welcoming - like we’d caught them at a really bad time. Once they found my name and sat...

I had afternoon tea here with work colleagues for our Christmas meal. We booked & ordered a month in advance. We had a few dietary requirements, which were catered for. I am allergic to cows' milk so asked that my order take this into account,...

When we arrived the venue looked stunning. First problem - no ice at the bar. but loads on the tables for the white wine. Second problem - DJ only had wired microphone with short lead so host had to make speech without. How come the...

We had a family reunion including a speial meal for 15 people in the Seely Room. We had a lovely meal using the a la carte menu to cater for all tastes. The service was a bit slow but the meals came at the same...

Not worth the wait, nearly 2 hours to get served, food was eatable once you got it but not anything you would recomend. our food was served at two diferant tables before they brought it to us normally i would send it back but we...

The restaurant provided a varied menu and the food was served promptly with very fresh & generous portion sizes - maybe a little too big for some! Breakfast was also of an excellent standard with the cooked options being replenished frequently. Staff were very helpful...

Stayed for one evening for business. It really is great value for money and makes for a comfortable stay. It is a large hotel in beautiful grounds and was used by a mix of business and leisure clients. The staff were very helpful on arrival...

Food amazing, very good portion sizes in fact to much for me, very hot and tasty , service was excellent , highly recommended xx

Nice hotel with friendly staff. Decor seemed a little tired but everywhere was clean. Restaurant was below average, with clearly reheated food. We booked for DB&B but gave the restaurant a miss on the second night

We stayed for a 5 night short break D,B&B in a deluxe room (17). The room was lovely - housekeeping was excellent - with a very comfortable bed although the lighting was a bit dim (eco friendly bulbs?) I would probably ask for a different...

I chose Chilworth Manor for my birthday buffet as I had attended two previous buffets and the food was excellent. However for my party it was anything but. I ordered Brie and broccoli parcels and what I got was Brie and mango parcels. The sausage...

We met an aged relative here who was staying as part of a coach party. We have preconceived ideas about hotels hosting coach parties and we weren’t wrong. We sat in the bar for tea and coffee. The chairs are worn and the tables needed...

Visited as part of a three night half board stay. Service a bit hit and miss, very good on some occasions, not so good on others. Food quality not exceptional but for the price was good value and was reasonable fare. Menu choices were OK...

Stayed for 2 nights. Breakfast and dinner was included for both days so we ate here 4 times this weekend and we thought it was lovely. There was tons of choice including a full english which was good quality bacon and sausages. First evening i...

We had a large room on the ground floor , easy access but the room & hotel really need a refurbish. Not very homely & after the breakfast at 9.10am the buffet food was either cold leftovers , unappetising & not been replenished , empty...

Poor service and food. Really mediocre duck for the high price, sides brought out as we were finishing the main. Rude staff, not offering drinks, forgetting water, snipping when I repeated my drink order as he hadn't acknowledged hearing it then giving no choice. We...

We had dinner there one night when staying at the Hotel and it was excellent. The staff is very attentive and the food was great. We'd definitely go again.

we went for the set meal as part of our hotel package. The food was excellent - fresh and very well presented. Chef's trifle was delicious .

We were staying at the hotel and had a 3 course dinner included with our stay. Menu appetising. I had soup which was thick and warm. The chicken pie was everything I wanted it to be - great pastry, big lumps of chicken and sauce...

Superb food, we had Sunday lunch, full cooked breakfast (ask if you want anything that’s not already out ie .. omelet or poached egg) and you will receive. Three course dinner each night. All wonderfully cooked great portions & delicious wine! The DBB PACKAGE IS...

Stayed here for two nights. Dinner was lovely. Well cooked and presented. Really flavoursome. Well worth paying for the huge port of mixed vegetables, Breakfast on both days was lovely. Beans could have been slightly hotter. Lovely staff and great service

Das Restaurant im Chilworth Manor wirkt wie ein Geist aus einer anderen Zeit. Das merkt man auch der Speisekarte an....

Had a 3 close meal & breakfast add pay of our hotel stay. The food was excellent, especially dinner. Cannot speak highly enough of the staff, very attentive & fantastic service.

A great hotel with beautiful gardens, just what you need for a stroll after a hearty meal. The food is of a very high standard with excellent customer service throughout the hotel. Many Spa treatments available I had a massage which I can highly recommend....

We booked here using a well known website. Thankfully we were not disappointed. From the moment we saw the sign on the roadside the welcome both external and later internal was perfect Very attentive and polite staff. Room is very comfy and clean. We've just...

If cruising is your thing, there is little point in being tired from travelling when you board your vessel. Park and Stay packages solve that particular problem. There are many hotels offering such packages, but Chilworth Man must be one of the best for several...

Good food, good choice. Friendly staff. Drinks a little expensive but meal and friendly staff and lively comfortable surroundings made up fir it.

Ate here whilst staying within the Hotel. I can't recommend this restaurant enough. The food was exceptional, the choices plentiful and the service was a very high standard .. Well done to all concerned :-)

Although the hotel was clearly under pressure with the two weddings and many other visitors the restaurant service was of the highest order

starters of scallop & crayfish linguine, main course of lamb and desert of cheesecake all delicious. as were my companions.

sure why we have never been here before. It is less than 10 minutes from our home and the food is fantastic, Set large picturesque grounds - it is a lovely old manor house. The bar in the newly restored gallery is a lovely place...

Me and my wife came to stay for a long weekend and we were not disappointed in the slightest. We had a great room looking over the grounds (Room 309) and the food was great. The friendly staff made us feel ever so welcome and...

Great food but a pity about the head waiter, it was like watching Basil Falwty at work. He didn't seem to get anything right.# Food however was really good.

My husband and i vistied on saturday Match 26th. We had the lamb rump, it was delicious and our waitress Cristina was very helpful and friendly. Will definately be coming again and can Highly recommend it.

The first thing to impress is the drive through the grounds to the car parking area. If you park your car as far down as possible then walk across the lawn to the back of the hotel you will find the extensive terrace with large...

We were given, by our Granddaughter a voucher for a 3 course Sunday lunch, even though we waited to use the voucher it was well worth the wait. The service was very good, the staff were attentive but not over attentive. the food was hot,...

Once again the work dragged so had to stay away. Found the hotel on Booking.com and was very happy with the choice. The restaurant itself looks amazing - wood panelling and vaulted ceiling but not too big. Welcome was spot-on- an apology for making me...

Mothers day very nice tea staff very nice helpfull they could not do enough for my disable mother in law

I booked a private room for 25 guests after a local funeral. The chef compiled a 3 course lunch menu with choices for each course. Without exception, everyone thoroughly enjoyed their meal. MANY compliments to the Chef! The service was attentive and caring.My only criticism would be that having paid £100 for the room I had to provide flowers to brighten it up.I would happily recommend Chilworth as a venue for a group booking.

Have to say even going though a refurb,We stayed bed and breakfast and had a 3 course meal.Very impressed with the standard of staff ,Very good meal,Pool and steam room very good ,had very pleasant stay

The meal was super we loved it! The roast is lovely so I would recommend it. It was super enjoyable and the kid's menu is better than pasta with cheese sauce! Good for meals then a walk.

Excellant staff and wonderfull food served in a romantic setting of the restaurant make it the ideal place for a party or just an evening meal,There is a good choice from the menu and the food was hot and tasty there is also a good selection from the wine list and very reasonable prices. Thoroughly reccommended.

The table was set in the front of a lovely old fireplace when we arrived for our booked afternoon tea. It looked very inviting but we asked to be moved to the terrace because the sun finally had come out and our request was accepted with grace and in no time at all. We could not help but take photos when the fresh food arrived because the presentation was wonderful. A very good variety of very fresh sandwiches, scones, cakes and extras. Top quality and quantity as well! Due to sitting outside we had plenty of time to enjoy the food, scenery and our company. It made it a wonderful event including a walk in the spacious grounds with a lake. The best afternoon cream tea I have ever had the pleasure to eat and my friends were truly impressed as well.

We had a lovely evening celebrating a dear friends retirement. We had a great meal in lovely surrounding s with excellent attentive staff. Great choice for a special occasion /celebration

Arrived at reception to find A food and beverage assistant waiting to welcome us. We were totally spoilt with a selection of teas. Then our delightful sandwiches and cakes and scones were brought to our table. Great selection of sandwiches and cakes were gorgeous. Scones with a generous amount of jam in pots and again a generous amount of clotted cream. We stayed for an hour and half and were regularly asked if we would like anything else. Towards the end we did however feel that we needed to vacate the area as they were clearly getting ready for the evening meal.

To follow on the hotel being a great place to stay the hotel also offers a wonderful menu and all set in a period dining room.

Nice hotel,very good staff,but let down by the kitchen. Had far better meals at Harvester/beefeater/little chef. On the second morning I settled for just cereal at breakfast.as it was more like a works canteen.

Eat here on the night we stayed it was a very nice meal staff was not very attentive but it was ok.....We also ate here the next morning for a very over priced breakfast.... it was like I was in the Toby carvery( I probably would of had a better one there) it was all you can eat but who wants that first thing in the morning..... very disappointed in the breakfast as the dinner was very nice....

In the past we have had many excellent family meals here in the restaurant. Sadly our last visit was far from good and we will never eat there again. Food was undercooked and was sent back to kitchen, when it finally came back it was the same plate but the food had been swapped round therefore ending up with another person's fish on my plate. There were only 7 of us, how difficult is it to get the right food back to the right person. The complaint didn't end there, when we told the waiter that the food had been mixed up and could he take it all back to the kitchen again, he squared up to one of my family and said into his face 'It's not my fault, I didn't cook it' he continued to be rude and aggressive adding 'You want to make something of it?' - I think shocked is an under statement. This is certainly not the correct way to speak to the clientele. The Maitre d' was most apologetic but the damage was done. Let's hope they've sacked the chef and the waiter but we're not going back to find out.

I stayed at the Chilworth Manor while working in the area. Having just received news that I had secured a new job I was looking forward to celebrating with a nice meal in the evening. The beef cheek took my fancy on the menu since I have cooked this and it is amazing when it is done well. This was to be served with horseradish potatoes and kale. To wash it down I also ordered a large glass of Malbec. Sounded great and I waited with anticipation for the food. When it arrived I could not believe how small the portion size was and asked the waitress if there were vegetables waiting to be served with it as well. No was reply - that was it. It was ridiculous - 3 good mouthfuls and it were finished. The food tasted good but there was no where near enough of it. I am not a massive eater but this was taking the piss in terms of value for money, I was going to treat myself to a good pudding as well but decided against it since for seven pounds for a sticky toffee pudding I was not expecting to get more that a couple of spoonfulls - greatly disappointed and if I ever do stay in this hotel again I will be going outside for my meal.

Attended a Christmas party there in December , food below average, waited 10mins for milk by which time the coffee was cold, not even asked if we would like fresh coffee,hanging rail for coats was totally inadequate, will definitely not be going there again.

Had a lovely Sunday lunch here .The food was very good. Had succulent pork and crackling with a nice variety of vegetables.only downside was they had no vanilla ice cream :-( But the chocolate tart was nice... presented well.will return .

The menu is a little limited but the food is very good and tasty, the burger and chips are some of the best that I have ever had.

I took my wife out for her birthday meal. WowGranted some Best Westerns are not 'Best' but Chilworth is wonderful. Great service and fabulous food ... a must.

I took my partner here for Sunday lunch to celebrate her just recovering from surgery. I have eaten here before, but during the week, so wanted to go for a Roast Sunday Lunch. I wont go into the small good points as they are irrelevant after the horrendous attitude I received from your Manager MohammedI requested extra gravy and condiments for our meals and he seemed that it was inconveniencing him to have to get them, even then he still didn't get them until I had to ask again, where he summoned (very rudely) one of the young girls to get these for me. I think you`ll find no training on people skills teaches you to talk to anyone no matter what their job role with such disrespect!I would like to make it officially known that I also don't appreciate that the Manager on duty should smell of alcohol on his breath. Im sure you as a business cant condone drinking on duty, especially a Manager. What standards does this set the other staff???The food was brilliant as usual and the young girls serving were very professional, I just find that one persons attitude etc can ruin the day for myself and my partner.I sadly wont be returning or recommending your Hotel or Restaurant as I would rather drive further to Lyndhurst`s Best Western.

Pigeon, venison, trout, the sort of menu you might expect on a country estate, well-presented although perhaps a little pricey (my dinner was £43 without wine). The hotel would do well to have a plainer (and more filling) menu available in the bar or some other room.If you're staying at the hotel it's definitely worth trying. If not, make a reservation and give it a go, although I found the Chesil Rectory in Winchester to be better value with its early-evening set menu and almost as high a quality of food.

Stayed here with my husband & 2 year old to visit peppa pig world. The hotel is stunning in fantastic grounds. We stayed Monday & Tuesday night and judging from the breakfast room both mornings the hotel is used mainly by business people on those days. As you can imagine a family with a noisy toddler were a little out of place but the staff made us feel very welcome. Breakfast was good with a lot of choice. Room was very big, clean, bright & we'll maintained. We asked for a cot for our son & it was waiting for us. I would stay here again, only fault was that the bar & restaurant food were very pricey. £16 for a ham & cheese baguette! Eat out!

Good room. Fast free Internet. Great food. Quiet location and very relaxing atmosphere. Seriously recommend this hotel. If you plan to just relax after work look no further

I phoned to book a table a day in advance for a family lunch for three people. There was no-one available to take a booking in the restaurant and the extension line just rang and rang. Eventually the operator said she would get someone to call me back. They did ... four hours later!On the day of the lunch we arrived at 1.45pm (table was booked for between 1.30 and 1.45) only to be met by the female restaurant manager in the rudest of ways, grumbling about wanting to close the restaurant as we were 'late'. We were not shown our table, but had to ask where we could sit; the buffet food was dried out and inedible; the fish starters on the buffet were curling at their edges, only some tired prawns and coleslaw left as all the smoked salmon had gone. Wilting salad leaves. We left 70% of our food on our plates, so bad was it. On returning to our table after collecting our desserts, the main course had still not been cleared away, despite 5 waiters plus said manageress talking together in the corner of the room. We moved the plates ourselves to an adjoining table. Total ill-disguised bad temper from the restaurant staff, white wine not properly chilled, overcooked food fizzling on food-warmers under hot lights, lukewarm coffee, paper napkins, butter melting to grease in the butter dish.Never again. A bill of £61 and disgraceful service ensured we will certainly not go back.

Took nine people for Sunday lunch, eight thought it top class for food/value. Unfortunately I was the unlucky one, I had lamb which was tough !We shall however be going again as I consider that a one-off occurrence.Why didn't I complain ? Because I didn't want to upset the ladies.