Bella Italia - York - Clifton Moor in York

Vinimos a Bella Italia el 5 de abril, para almorzar, para usar nuestros vales Tesco Clubcard. A menudo visitamos esta Bella Italia y tenemos experiencias positivas, sin embargo, el servicio al cliente no fue genial en esta ocasión. Nuestra camarera (Connie) no vino a vernos durante toda nuestra comida y parecía estar mucho más atento a las mesas a nuestro alrededor. Era como si las otras mesas fueran más importantes. Solo logramos recibir su atención de nuevo después de haber pedido la cuenta a otra camarera. El servicio no solo no era genial, sino que después de mirar el menú, me estaban cobrando con el menú establecido, a pesar de que mi entrante y principal eran más baratos en el menú regular. Por otro lado, la comida era buena y esperamos que nuestra próxima experiencia sea mejor.

Very plain not much sauce at all meet balls only 3 and very small chips over cooked most of them very hard not the best iv had from you

Really nice meal for a Sunday lunch. Nice food, staff really friendly and efficient.

Visited today with my young autistic son, we were given a table at a booth in a quiet section of the restaurant - which was perfect for his needs! The food was lovely, and the service was excellent. I didn’t catch our servers name but I hope she reads this, because she was just fab! She went above and beyond accommodating my son’s needs. With extra crayons and activities, a calm and attentive manner, and just wonderfully professional and really kind! Nothing was too much and we will definitely be returning.

10/10 food and drinks! connie slayed too, 11/10 service x

Connie was amazing!! Excellent service and lovely food

Our server Connie was so lovely! Amazing service :)

Lovely food, absolutely fabulous staff. Cannot recommend enough

The staff here exhibits exceptional understanding and friendliness. Due to the delayed delivery of my order this evening, they waived the payment despite my insistence. The restaurant atmosphere was welcoming and comfortable, even for a solo diner. As this is my new neighborhood, I will definitely return to Bella Italia. I anticipate a flawless experience next time, and will certainly leave a generous gratuity.

Evening meal for two, we booked a table and was greeted straight away. Friendly staff and good food.

Great service, lovely Pizza. Would recommend.

Really enjoyed Bella Italia..food was the best...... Staff was amazing...

Mains courses were very good, Chicken Milanese and Veggie Calzone. Amazing vegan dessert.

Arrived at restaurant, to be met & seated literally immediately. Drinks order taken & food order placed not long after. Service was excellent and food fantastic.

Great service by Ash and food was lovely

Connie was great today, as usual.

The food was great. Our server, Connie was so friendly and helpful. My daughter said she was 10/10

Great food as usual and friendly and helpful service from Abbie.

We had vouchers to use but they never worked, but Ben was excellent in explaining why they didn't work and the service was brilliant and very friendly, we'll definitely come back.

Was great service.. the food was freshly made and arrived to the table hot. The price was brilliant.. who needs fast food burgers when you can get great Italian food at a similar cost.

Had the £5 pasta deal. Venue was full with good atmosphere and staff excellent service

We had a really good meal here on Wednesday. It was a really calm chilled out atmosphere and the food was amazing! Service was great and our meal came to a very reasonable price. Thank you, will definitely return again

Abbie our server was very polite, food was great

Abbie was extremely polite and friendly, food was great as well.

Amazing atmosphere, amazing food. Our waitress, Abigail, was very friendly and helpful.

Abi was great and the kids with allergies were so superbly catered for. The service was ace and the food was excellent

Food was lovely, service was great, we have thoroughly enjoyed our evening. Thank you!

Good food and the service was friendly

As a frequent visitor the food was as lovely as always! Friendly atmosphere and excellent service from our servers Alice and Izzy. Will be back again soon no doubt!

We came as a party of 11, we arrived early but got seated straight away. The food was great, the service was quick and the staff were friendly. We will definitely be back.

Fabulous food and wonderful service - our server Taela was brilliant.

Food was great as always- highly recommend the goats cheese pasta! Ben our server was fab and could hear him thank the chefs when we complimented the food which was nice to hear! Definitely will come again!

Taela was a great waitress, fast and efficient

Lovely food, attentive and timely service. Very busy but made very welcome and looked after by Abbie

Abbie was very good and helpful. She was very fast to serve us and bring us our food. Thank you very much.

Food was great staff attentive and friendly

Good food,alright service but the coffee was terrible.

Taela was extremely attentive and helpful,

Seated quickly even though we were a little early for our booking. Good choice of food and drink. Our server Taela was particularly conscientious and accommodating helping me to make choices and arranging for the child in our party to have their pizza cut just how they like.

Almuerzo con nietos adolescentes. La comida estaba bien y como era de esperar, así que no hay reparos con ella. El restaurante se sentía un poco triste debido a la 'moda' pero mala iluminación y decoración oscura, así que no es bueno en los ojos. La camarera era muy buena y nos atendió muy bien.

Had amazing, attentive and prompt service by Ben and everyone else, locdly food and atmosphere and great conversation with servers!

Really friendly service from Ben. The food arrived quickly and was really tasty. I highly recommend the Carbonara with pulled chicken!

Alice was an excellent host lovely atmosphere great food

Amazing atmosphere and food love to had dinner there..

Riley was our server for our dinner tonight, he was very attentive and a lovely waiter!

It seems to be quite rare to get great service these days. Alice and the team at Bella Italia York were brilliant. The food and the whole experience exceed expectations. Thank you for making a quick meal a memorable and enjoyable occasion. Highly recommended.

Asked for lemon Sorbet Gelato but got Salted Caramel. Everything else was Exceptional! Me and my son had a brilliant time.

Abbie was a very lovely server and the food was delicious but the festive fondant desert could have been bigger since it was to share.

Lovely meal, Ben made us feel very welcome and looked after

A great night, tables are set out nicely so there is some privacy. Really efficient service from Connie who was friendly and knowledgeable about the menu and the cocktail drinks. Food was lovely, we had risotto, pasta, seabass and the Christmas pizza, tasty and presented well.

Great service. Friendly staff. Will definitely visit again.

Always great food and great service!

Food was yummy! Great friendly atmosphere Served by Ben!

Called one night on our way home my wife bought a pizza and was not very impressed, she said there was not much topping on it and the crust was hard, for £13 she expected a lot better.

Had a lovely meal the food was excellent and the service was even better Ben the manager I believe was excellent through our meal

Lovely food with great service from Connie and co

Always a lovely time had and our service was fantastic from Connie

Great meal and great service from Connie, the best waitress 👍

Brilliant service from the beginning. Food was lovely. Connie provided a fantastic atmosphere with her welcoming and warming personality, she has a brilliant personality and this made our whole dining experience really great!!

Fab night! We had a lovely meal, food was gorgeous, and Connie our server was brilliant. Genuinely struggle to get good service these days, but she had us laughing all night, very attentive and super friendly. Thank you!

Connie was fantastic. Thank you

Lovely food, amazing service, we had a brilliant Christmas party here for 15 kids. Thank you

Great food and atmosphere. The manager (Ben, I think) was fab and very accommodating!!

We went to the Bella Italia in Xscape, Castleford a few months back and was really disappointed. But this Bella Italia was like a completely different chain! Attended for Christmas Party. Food was great, service was great. Staff were friendly and helpful and the restaurant was clean 👍

Great family dining experience, our kids loved it and were well catered for!

Popped in for a meal with the family, 2 adults and 4 kids. The food was average, what would be expected of a chain restaurant really. However the service was really lovely, the young woman serving us was very smiley and happy. Chatted to the kids and was super helpful! Food reasonably priced

Very delicious and yummy, the staff were very friendly definitely recommend going this restaurant

Always lovely food. Great service from Ash.

Ash was friendly, helpful and efficient. Nothing was too much trouble. We had a lovely meal.

Staff very friendly especially Ash and fantastic food. Will come again.

Ash was a brilliant server. Attentive and polite. Food was delicious. No complains

Ash was a lovely lad service great and lovely and friendly

Absolutely amazing! we came in tonight and were served by Connie. She was friendly, informative and attentive! The meal was absolutely gorgeous and very reasonably priced. We had a lovely time and will definitely come back to Bella Italia in the near future

Food and service was excellent, staff member Casper was fantastic and really looked after us

Me and my family had a lovely meal at Bella Italia. This is one of our favourite restaurants to visit as it’s local, all the food is delicious, and the staff are very friendly. My sister has a gluten intolerance and the team always makes sure she can eat a delicious and full meal. Our server Reine was really helpful and made sure our experience here was as wonderful as always.

Was I a bit of a rush to fit the meal in before seeing a movie. But everything came quick and was delicious as always. Never disappointed with service. Reine was quick and friendly.

Service was quick. Food was good as normal.

Great service, friendly happy and very polite. Food was quick and tasty.

Solo quería decir un gran gran agradecimiento por la hermosa comida y la botella gratis de Prosecco (estábamos celebrando que yo y mi pareja ahora están libres de cáncer) que maravilloso gesto del gerente - el servicio fue fabuloso también

Alice was a really lovely server and the food was fantastic. Wasn’t too busy when we went at about 8pm.

We were served by Alice, who was really friendly, patient and attentive.

Fantastic service from lovely Server Alice

Our waitress was Alice and she was wonderful. She checked up on us to make sure our food was alright and was positive throughout the night. Service was fast and food was amazing!! Would 100% recommend!

Thank you for a lovely evening caspar it was amazing service and food all brilliant

Comimos aquí recientemente, ya que nuestra hija estaba teniendo una fiesta en la bolera cercana, y necesitábamos un lugar para comer. Es lo que es - un restaurante de cadena con poco encanto para recomendarlo. La pizza Calzone era muy promedio. La pasta estaba bien. Servicio lento, pero amable. No haría un viaje especial para ir allí.

We visited Thursday evening, food and service were both fantastic ☺️

Yogi is nice and polite guys he serves mind blowing mojito i ever had.🥹❤️

Good selection on the menu, friendly service. Worth downloading the app as it provides vouchers off (currently £10 off first bill).

Lovely food and excellent service.

Fab dinner at Bella Italia Losing a star for service as our server disappeared with our dessert on the pass. But the manager sorted it out, no worries there. Really good knowledge and handling on allergies Cute little coke bottle left on the table to let all servers know we had an allergy. All food was brought from the kitchen by the manager, with a little allergy flag. Food was a good portion size and very tasty.

On returning many months later the food is beautiful.

Visitamos aquí para el almuerzo 3 de nosotros y todo fue muy agradable, tuve una alergia a los frutos secos que fue un poco difícil ya que la camarera tenía que seguir consultando con el chef con todo lo que iba a elegir, no me importó esto, pero si era un restaurante completo que pasaría eso me pregunto, pero la comida y el servicio era genial, no bebemos alcohol, pero incluso para un restaurante de cadena que paga £ 35 por adelantado que es para dos platos que pensé que sería más barato o al menos de tener un menú establecido hasta las 7 pm como muchos restaurantes tienen en estos días, esa es mi única opinión, así como solo tener otras 3 mesas en a las 4 pm pensé que tendrían un temprano o menú establecido, aparte de que era agradable y volveremos, pero tal vez solo tener un plato principal la próxima vez.

Lovely food and fantastic service

Abby was so lovely and was great dealing with allergies!

Isobel was very helpful with allergen information. She was also very friendly and smiley while serving us, making us feel very welcome.

Very friendly and efficient service from Isobel. Checked and double checked regarding allergies (coeliac). Very tasty food.

Wonderful service from Abi. Thank you

Abigail's service was outstanding, food was excellent. Highly recommend

Abbie was an incredible waitress and very helpful and happy! Thanks again

Lovely meal for my son's birthday. Kids meals are really small (even the ones called 'large'!) so both our children aged 8 & 10 had an adult pizza and ate almost all of it (we've got a couple of bits in a box to take home). Abbie was really friendly and helpful.