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4.0

Based on 708 opinions finded in 2 websites

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Nº 330 in 689 in Northampton

Nº 8 of 14 Italian in Northampton

CUSTOMERS TALK ABOUT DISHES WITH..prawnspizzaoldgarlicpastasaladchickencookedcheesesteakspaghetticalzonecarbonarapayduckround

comment_iconOpinions

Decided to visit bella Italia for a family meal for 6 at sixfield in northampton . On arriving the staff were friendly and we ordered our drinks which arrived fairly quickly . When ordering most mains are around £15 plus . When mine arrived I was very disappointed with the portion size which arrived in a medium dessert size bowl. I ordered the pollo fungi which consisted of around 25 plus pieces of penne pasta and approx 3 x pieces of chicken around the size of a 10p piece with a scattering of several greasy looking mushroom pieces mixed in which were unappealing so left them . This was mixed with a small amount of mushroom sauce . In all not worth the money and in my opinion very overpriced . I have been a customer at this restaurant before and the portions were considerably larger covered in lots of creamy sauce. I know times are difficult and not what things used to be but in future I will go somewhere else and give this place a miss . Overall : small portions , food looked unappealing and definatly not worth paying over £ 15 for. The other members of my family who also attended commented on the size of the portions and said they are definatly not worth the money . Mr adams

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Jaime A . 2024-08-24

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Perfetto! I had an amazing time in Bella . Manager Carl and ksenia and Olsi were just very professional. Pizza came out quick and it was sooo tasty. Thanks guys I’ll def coming back when I’ll be in Northampton, hopefully around October . Ciao e Grazie

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Paola . 2024-08-18

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Each time going there and is worse and worse.. this time was the last time for sure. Quality below of average take away food... dirty with decoration falling apart around.

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Karol W . 2024-06-08

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Great food and service , friendly atmosphere very happy with price and service A plus ++++ Lasagne is excellent 👌 best wife loved the prawn starter in garlic sauce

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Mark S . 2024-05-17

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Poor food and very disappointed ! We both had sea bass -extremely small portions with just a few potatoes and veg ! This is an Italian type restaurant? Doubt it ! Microwave might be from Italy that's about it !

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Mark S . 2024-05-13

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Called in for a light lunch, all the staff we encountered tested where very pleasant, meal were varied and very much enjoyed, from chicken, pizza, mushrooms, and others. Very pleasant surroundings and the staff had no trouble splitting the bill 6 ways, toilets all clean and tidy. Would come again if in the area.

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cindyd79 . 2024-04-29

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Great service and good food but rather too noisy for us. However Saturday lunch this is to be expected. Chicken caesar salad very good and gambino needed a bit more oomph!

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John R . 2024-04-21

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Great family dinner celebrating our Son’s birthday. Food was great and service provided by Grace was amazing too. Definite winner venue for any occasion.

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Harsha P . 2024-04-14

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My wife and I called in for an impromptu lunch, was greeted by charming & attentive front of house / server staff. Food was delivered in a timely manner & was excellently prepared & presented. I however did have a slight issue of my own making with my risotto. I had previously had surgery on my throat & as a consequence have difficulty swallowing food. I unfortunately was unable to swallow the rice & veggies in the risotto, the service team & Chef were excellent in adapting the food in order for me to be able to swallow. My thanks goes to the whole team but especially to the Chef, Dave, and to the service team for going above & beyond. Cannot rate the attention given & the service provided highly enough.

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thatsmeinthecorner . 2024-03-26

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Very good food, we all said it was very nice. Service was really good, good staff and facilities. Went out for a birthday dinner

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Isabelle H . 2024-03-24

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Staff super efficient! Very friendly and knowledgeable 😁 Food was very tasty and hot! Would defeat here again when we next visit !

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Alexandra D . 2024-03-23

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We went with my mates ,I have to say the quality is not even close to average. None of us enjoyed the food ,pasta overcooked too I do not recommend this place. We did offer to pay anyway Might give another chance in the future maybe,,,

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tonini l . 2024-02-11

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Visited for lunch. Service good, polite and freindly older gentleman a credit to the place. The food is very over priced. Pizza was absolutely disgusting, overcooked, no cheese, either re cooked or frozen. Really disappointing food overall. Avoid.

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rubesy123 . 2024-02-10

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I had the beef tortellini and it was quite rubbery compared to how it normally is. There wasn't as much sauce as usual and quite disappointing. My friend thoroughly enjoyed his, so must have just been a bad day with mine.

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Ian R . 2024-01-13

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Pre theatre dinner. Looking for somewhere that was easy to access and park, with food that we’d all enjoy… Looked online and discovered a £5 per meal offer on selected meals that ticked our boxes! I booked online, we were greeted and directed to our seats. Jessica was our friendly hostess and she took our order with knowledge of the menu and checked everything was ok. Food was very good and exactly what was needed before our theatre performance. Couldn’t fault our experience in any way… ✔️

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Camper19793789330 . 2024-01-11

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I visited with two friends just before Christmas and prior a local footbal match. My amigos had been before and seemed more than happy with their food. This was my first visit but I found the margharita pizza very average. If anything, it was slightly overcooked and had something of an unusual taste, although not particularly unpleasant. Annoyingly, the table where we were seated had a window draft, which also meant that the pizza cooled down quicker than I would have liked. Other than that it's a nice enough place and the service was quick and attentive.

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X2633FUpeters . 2024-01-04

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Very poor … booked birthday table on 28/12 for 12 people … we arrived and restaurant was busy ( not an issue - we were happy to wait a while as appreciated it was shortly after Xmas) An hour later and we only had just received our first drink- not surprising with only one bartender at the bar for a full restaurant … meanwhile tables around us were complaining in our earshot of cold food and poor service … one customer had her birthday cakes dropped on the floor by staff with no apology … Nearly 2 hours , cold starters and still no sight of mains , no apologies for delays especially seeing as we had small children at the table that had been kept waiting … When we asked again for an update we were told very abruptly by staff member “ well we have tables here and tables there, it’s not our fault !“ - yes we know you have tables hun, you’re a restaurant, that’s kind of the idea 🤦🏻‍♀️ We spoke to the on duty manager , again no apology for delays , customers complaining around us , we had enough and got up to leave without paying for such poor service … saw same manager at the door and she just opened the door for us , didn’t even argue or ask us why we were leaving, she obviously had picked her battles and admitted defeat for the day ! Shame as used to be a good family restaurant but staffing and service shocking considering we had booked a large table which would have been a considerable bill . Won’t be returning.

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Katie B . 2023-12-28

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This used to be a regular meal out before going to the cinema, but there were some issues over quality, however this has improved hugely with excellent foo being cooked and served, well worth a visit for the price point.

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nickMiltonKeynesUk . 2023-12-04

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pasta was okay, so was the puddings, but having been bought up with italian parents and oven cooked lasagne, i was looking forward to that dish, i got a scolding hot bowl of mushy stuff from the microwave

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Daydream61432496898 . 2023-11-18

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Coming here for a second time served by Ksenia again amazing and lovely service will definitely come again

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Warren H . 2023-11-11

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Amazing food for all. Great choices on the menu and delicious to eat. Jasmin could not do enough for us all and made the night special.

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GaryMartindale . 2023-10-26

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Great food and amazing service. Our waitress Anna was brilliant. Food tasted delicious and the atmosphere was nice

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melaniewK2621IT . 2023-10-21

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Fantastic from start to finish, service, food, drinks all brilliant. Its been a while since weve been to a bella italia, but this one is definitely top of the pack. Waitress Teija was absolutely lovely

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989vikkic . 2023-10-15

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Atmosphere was lovely, server Mira was great, very attentive. Food was good value. Great place to go with friends. Was very busy for a weekday eve but they found us a table despite not booking.

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Vikki B . 2023-10-03

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We had a brilliant time. From start to finish. Staff were very friendly, food was lovely. We will definitely go again when we’re in the area 😊

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becki1983-122 . 2023-09-29

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Went for a quick bite to eat before the cinema, service was spot on. Had the new beef pasta dish which was so flavoursome and piping hot.

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chestero913 . 2023-09-29

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Nice restaurant, attentive and polite waitress, food enjoyable but nothing special. Manager unaccommadating and rude, she did not listen at all. Making the experience there unpleasant. Wont be taking my family back. Tip for the waitress find a job in a restaurant where the manger does her job and doesn't leave you to try and do it!!

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Emma L . 2023-09-25

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We went for a simple lunch. Our visit was very enjoyable. The food was delicious and we were served in a friendly and efficient way by Anna P. We shall return!

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David S . 2023-09-12

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We are 2 separate supported living homes and we decided to meet up for lunch and we told the server this before ordering and she said because we had discount cards ,one was a taste card the other a blue light card they we possibly...

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Julia A . 2023-08-08

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My partner and I really enjoyed the food but our waitress, Teija, wasn’t very approachable - she couldn’t spare a smile at all and whilst waiting to pay we ended up waiting 30-40 minutes and we had realised that if we just walked out without...

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Ameliaeloise00 . 2023-08-02

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Pleasant staff but food was poor. The pizza tasted like it had been reheated from frozen, the risotto was mushy and tasteless with overcooked veg and even the salad was weirdly poor.

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Anne T . 2023-07-30

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Don’t eat here, shocking experience and what took the biscuit was manager called me a liar when I tried to feedback on how he responded to my complaint about the food, needless to say I immediately walked out and will NEVER go back.

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Roxanne B . 2023-07-22

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We stopped at Bella Italia before going to the movies at Cineworld Northampton. the wife and I enjoyed a very nice Italian dinner, with a nice pasta dish and a delicious risotto. we also enjoyed our starters, including a delicious dish of king prawns. Shame...

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Carlos_Gonzalez2013 . 2023-07-10

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14 years ago, I took my then new girlfriend here for dinner. It was lovely. Good food, attentive service, the expected hub-bub of Italian dining, we had a fantastic meal and great dining experience. Fast-forward to our 12th wedding anniversary some 14 years later, and...

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Steviegee3000 . 2023-07-01

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Gewöhnungsbedürftig war der Teig. Anders als aus Italien oder Deutschland gewohnt, war er süß. In Kombination Gemüsepizza mit scharfer Salami...

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Ushur . 2023-05-11

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Had a lovely meal here after the recent Womens England Rugby match. We had booked in advance which was good as the restaurant was full. We cant say much more than it was the perfect meal. Service was great (thanks Anna P). food was lovely...

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512PeterH . 2023-04-07

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Ordered Pollo Fungi. Lacked flavour. Chicken was formed and unpleasant taste and texture. Think they forgot it was a Fungi dish as only had about 3 mushrooms. Service poor. Nobody returned to check if food was ok. Waitress arrived to ask if finished. Didn’t ask...

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clairefD6021EM . 2023-03-05

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Unfortunately there were several issues on this occasion. The bruschetta was soggy, the bread hadn't really been toasted. We had said we were sharing the bruschetta but there wasn't attention to detail to perhaps ask to cut it in 2 and we had to do...

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Jo_Durao . 2023-02-26

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Service was good but food was disappoint across board, We had pizza which tbh I can can buy much better in Tesco, lasagne was pasta on a purée, cheesecake pudding was again poor, I won’t be returning,

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Paul H . 2023-02-18

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The food varies from just about acceptable to barely edible, from one visit to the next. Most recently, we noticed that yet again portion sizes appear to be shrinking. Pancetta for a pizza is precooked in the morning, sprinkled on the pizza in the evening,...

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jmijcb . 2023-01-20

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We needed someplace to eat so we tried booking by the app nothing until 8.30pm so we called and got a table at 6.30pm. the place was not busy but very nice, staff were very helpful but the food was average so much more they...

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Cholla1 . 2023-01-14

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Went to Bella Italia with 5 other ladies on Wednesday evening and really enjoyed it. The restaurant is comfortable and has a nice ambience. We all really enjoyed the food and our waitress Ana (Anna?) was superb. She was friendly, attentive and efficient. We’ll definitely...

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Trish M . 2022-10-30

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Served by Lourdes who was really friendly! Service was really quick and we didn't have to ask for anything. Food was perfect as always 😁

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Hollieanderson5 . 2022-07-10

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I'm sorry - but everyone who has written "the food is great here" just doesn't know decent Italian fare. The pizza was doughy, and not at all neopolitan style as it should be. The pasta was overcooked, and the sauce tasted re-heated and not freshly...

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Mark H . 2022-06-20

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Went here for a meal with work. Food was preordered and they called our dishes by our names so we didn’t have to remember what we ordered. Also the garlic bread is epic.

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antonyl560 . 2022-06-18

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Are waiter Joel made are visite one to remember with some great service. Food was Fab and the price matched the quality.

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davidsB1826PQ . 2022-06-05

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Came for a birthday meal, the food was really nice, was a nice chilled environment and amazing service by Jess who was very friendly

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emmahO2371JA . 2022-05-22

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The booking was made easy through the website, and when we arrived the was no problem with the check-in, and we were seated promptly. Our server was Anna, and she was great. Food and drinks were delivered on time, and we enjoyed our time at...

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MaxMOrz . 2022-05-19

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We came upon a booking for a birthday and was seated by a lovely gentleman. Asked for allergies as first question and were a minute late but wasn't criticised and was welcomed warmly. Came to sit down and was given a flag which instructed for...

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M9920PVsophief . 2022-05-06

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Stopped with a coffee with friends, it was very nice and tasty. Great service by the staff, will definitely be back. Lovely

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Freedom58532123371 . 2022-02-28

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We love bella Italia, especially this restaurant and the staff couldn’t be more helpful especially Ksenia. She is always amazing and will go the extra mile to help you. The food too is also brilliant

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taylorgU7889SI . 2022-02-22

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Meet friends and picked from the set menu. Real good value here. Enjoyed both the starter and main. Staff attentive and helpful.

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Lottieed2000 . 2022-02-03

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Got a deliveroo tonight from here. So impressed with the time it came in. Not only that, the packaging was adorable! Lovely little meal for one, and food was great

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Rebekah D . 2022-01-28

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Off the cuff - always worry about quality when it comes to franchise restaurants but the food was ace and service as good. Strangely a stand out item was that we didn’t feel rushed out the door - decent time in between courses and was...

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378karlr . 2022-01-25

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Had a great night at Bella with our 25% voucher making it incredibly good value. Thank you to the team for all your effort in making our visit awesome :)

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shweeduk . 2022-01-14

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We were greeted by Joel who was super friendly and informative about the menu. We felt there was a great atmosphere and extremely clean and tidy. The food was delicious and would recommend coming for a date night. I would also like to say the...

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georgiapatmore . 2021-12-23

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Great friends time! We have been deserved by Ilenia. Brilliant deserved! Great atmosphere 👌 Always smiling and cheerful 🤩 Perfect attention to our needs. We always come here with happy and jolly feeling. Would highly recommend! 👌

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Seaside402485 . 2021-12-22

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Lovely family meal with my 5 and 7 year old. Great service from the team and Ilenia. Food was quick and really tasty. Reasonable price and colouring for the kids. Thanks

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kirstymK4826FS . 2021-12-22

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We did enjoy, we had a good service, ILENE is very positive and lovely. Thank you very much for your service

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Alexec1994 . 2021-12-22

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Always happy when we go Bella Italia. Nice meal. Friendly staff. Lovely Italian lady served us. Always feel looked after and nothing is too much trouble. Thank you.

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Charlie18Robinson . 2021-12-11

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Went to the spice girl brunch held here. Food was dry and burnt. Drinks were ridiculous, choice of 4 cocktails. That resembled nothing like the cocktails they were advertised as. Apart from the manager Daniel the staff were unbelievably rude and defensive. To the point...

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nettesteve1 . 2021-11-22

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Our second visit within a month and Ksenia remembered us and once again provided excellent customer service. With an extremely busy restaurant almost full to capacity, Ksenia managed our expectations that the food may take a little longer than expected. As it happened, we had...

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andybL537SP . 2021-11-17

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I was really looking forward to an afternoon here unlimited brunch and the spice girls , but tbh wish I hadn’t bothered certainly not worth £80 a couple we had two pizzas they didn’t come out sliced and I couldn’t even cut it with a...

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nicolahV2138IV . 2021-11-16

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OUR WAITER: Friendly, welcoming, knew the menu and answered questions, was interested in us. PERFECT! Thank you. 😊 FOOD: Was good. The mains could have been a little warmer. But overall tasty. LOCATION AND RESTAURANT: Great location, good parking available, clean and lovely open restaurant.

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Laura852 . 2021-11-15

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Poor beyond belief! Drinks were watered down to the point of having no alcohol in them. We pre-ordered 6 pizzas but only got 4 of them. We waited nearly 20 minutes to get the first drink when free drinks are only for 90 minutes anyway....

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Ospornp . 2021-11-13

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Took our Granddaughters for lunch at there suggestion. Our first time in there and very surprised by the layout. We all choose from the set lunch menu and all left fully satisfied. Great friendly staff.

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John H . 2021-11-12

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Long story short - our meal cost £200+, but was not good (pizzas dry & tasteless), and then the 'promotion' that should have at least given us a discount, was denied. I wrote a letter (old-fashioned, I know) to the Manager, and subsequently to Head...

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Pearsense . 2021-11-07

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Ilenia, was really polite, service was excellent, fast with food and drinks 10/10 would 100% recommend.

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jordanhW7042LE . 2021-10-18

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Ilenia was brilliant , very polite and helpful, food was lovely and came out very quick , would recommend A+

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JettaManTom . 2021-10-18

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Ilenia was fantastic today, checking to see if we were happy with our meal, it was great service and we will be returning, knowing we will be treated brilliantly

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boba821 . 2021-10-15

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Ilenia was very attentive to our needs, great service very friendly staff all round. Food was great, will come again very soon.

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jillaN9710ZL . 2021-10-15

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We love Bella Italia usually but last night was a disappointment. There were two waitresses run off their feet trying to take care of everyone including a birthday party. The starters were really disappointing. Bruschetta. I was expecting diced tomatoes and mozzarella cheese on garlic...

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Coffeedrinker100 . 2021-09-29

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Really great afternoon, Joel was fantastic with a slightly rowdy group for bottomless brunch, really made us feel welcome and added to the fun. Thank you!

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S3099CUzoeb . 2021-09-25

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We went there today for lunch and, once again, were not disappointed. The manager was very welcoming, waitress very attentive and the food at this restaurant is reliably very good. Although Bella Italia is part of a restaurant chain, this particular establishment is very professionally...

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dave-sabine . 2021-09-17

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Absolutely great service from the waitress here. She was so friendly and made you feel welcome.Food was good too. Worth travelling to go here.

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PLANABC . 2021-09-08

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Waitress seemed to have a bad attitude. Not even a smile after thanking her multiple times whilst we were ordering. The bread that came with the starter was extremely stale even after it had been toasted. The bruschetta was literally just 10 chopped cherry tomatoes...

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749shaand . 2021-08-30

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New menu had great options and we were served a by a lovely lady, Icenia, who was very helpful and attentive!

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S3556MTkevinp . 2021-08-21

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Leanna & Goran gave us a very friendly and warm welcome and brilliant service food was delicious! Nothing was too much trouble, We will be back!

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Meander58235173046 . 2021-08-07

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Food was fantastic as always. Ambience was great. We had the best service ever from Joel who was friendly funny and just an absolute star

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paulavicky . 2021-08-07

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Fantastic! We walked in very late and were treated very well; almost like family. #alwaysspecial Bella!

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carly4ord . 2021-08-02

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I have lived in Northampton for 23 years and never been to Bella Italia because as a chef I thought why as I can cook the menue myself. Last night I took my sons parnter out for dinner and went to Bella Italia. I was...

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Climber10606467620 . 2021-07-31

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I’m not usually one to leave reviews but I had such a good experience at the restaurant today that I felt like I had to. Our server Ksenia was absolutely lovely and made our visit very enjoyable. The food was excellent.

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Navaerana . 2021-07-28

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Clean restaurant, fantastic waiter, food tasty: what's not to like? The peas. I know, I know, it seems ridiculous, but when you are eating a ragu of butterbeans and sugar snap peas and you have to stick your fingers in your meal to snap off...

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913HAP . 2021-07-21

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Three of us were in Northampton and were looking for somewhere to have lunch so we called into Bella Italia. We were met quickly at the door and shown to a table and left to make our choices. Mitch took our drinks order and then...

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twisty750 . 2021-07-16

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We always have a great time but finally thought I would write a review. We went for an early dinner on a Saturday night so it was quiet. We always opt for gluten free and not a lot of restaurants tend to have a great...

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lujones87 . 2021-07-10

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Was going to go in there until I see a member of the kitchen staff go in the kitchen on a scooter and ride round the kitchen on it

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julierP5434VN . 2021-07-07

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Ilenia was so lovely and made sure we were well looked after the whole night. The food was great and was super surprised by the quality of their vegan options.

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bethanylZ5615RN . 2021-07-06

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Such a nice experience, everyone was so kind, food was good, our waitress made the experience! Thank you x

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964alysm . 2021-07-06

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Absolutely lovely , lovey atmosphere and such a lovely waitress. Food was delicious would definitely visit again

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Hannah_dicken . 2021-07-06

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Our server Ilenia made our night with excellent service. With 3 vegans at our table she made sure we knew what was and was not suitable, checked for allergies and made sure our food was great. Excellent evening

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T7374XWgemmal . 2021-07-06

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Just stopped at Bella for a meal, I was extremely impressed by our waitress Ilenia. She was so lovely and helped us with anything we needed. Very quick service and the food was delicious. A very polite and bubbly lady. Thoroughly enjoyed our time there.

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Graciehb91846 . 2021-07-02

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We went for the bottomless pizza option and wow, what great value for money! 4 different options, all bought out lovely and hot. Sides of fries and salad aswell which were nice. So tasty, we will definitely come back again and recommend this to everyone!...

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Lobey1 . 2021-06-29

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Brilliant food! Excellent speed bringing food out and topping up drinks LOVE the staff Joel was just amazing, great vibes singing along and getting the job done at the same time :) came last year and had the same fabulous service from Joel himself !...

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Rhiannryann . 2021-06-25

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my boyfriend and i have been to bella italia quite a few times now and we have been served by joel every single time and he never fails to impress! service was brilliant and he is very nice to talk to too!

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keelaloughran . 2021-06-21

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Good food and great service this evening by Joel who was very attentive and happy in his role. Thank you Joel!

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vickihR5119XV . 2021-06-16

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Yummy fungi crema pasta and cookie dough dessert. Great service by Joel. Very happy, chatty and attentive. Fabulous!!!

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lailah-saad . 2021-06-16

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Couldn't ask for better service, very quick and attentive. We were served by Joel who could not have been friendlier!

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LiamPotter_123 . 2021-06-14

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The cocktail was bitter and the beer was slightly too warm. The food was nice, nothing exciting though. Starters tasted good but seemed expensive for what you got, again nothing special. Main course was very good. It just seems a tad expensive for what you...

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charlottehH4231AB . 2021-06-13

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Joe was our server today he didnt know it was my birthday celebration as i dont like the attention in restaurants but i honestly felt that he must have secretly known he went above and beyond made sure me and my husband always had a...

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701robyna . 2021-06-11

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1st time at the Bella Italia at Sixfields Northampton. Had a fab host with the most...young Joel ... he was simply a delight! Refreshingly smiley and fully knowledgeable about every dish on the menu..and Very attentive. Food was great too. Thanks for looking after us...

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O810FChelenh . 2021-06-08

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Italian
outdoor_seating_164936takeaway_164936delivery_164936

An anniversary meal and chose what WAS a great restaurant The text sent the dat before stating that had to reply with name number and time of booking made over a week ago as it would not be confirmed till this detail was given. Welcome was not what had previously experienced there and not given a great table. Had to ask one of the four waitresses if we could order a drink 10 minutes after being sat down - wouldn’t have minded but there were only 3 other tables occupied. Ordered starter without ‘peppers’ I had to explain to the waitress what peppers were as in “bell peppers, the green, red, yellow, orange ones- bit worrying really was not asked if we had any allergies which was surprising as this is a repeated question you’re asked nowadays. After and hour of arriving for our reservation, ordering and finishing our starter the main came. My wife ordered smoked salmon and pasta, what arrived was cooked salmon in the pasta not smoked a totally different taste and flavour. I asked to check the menu and smoked was stated, we explained this to who appeared to be the head waitress, who could not comprehend the difference in cooked or smoked, no apology or explanation was given and we were only asked to reselect, lasagna was asked for. I had ordered and had a lovely veal Milanese, with salad, which I finished, my wife asked that hers now be cancelled as would not want to eat on her own as I was finished, minutes later a lasagne arrived this was duly returned and the bill asked for. Very unprofessional No apology Poor service A total and unfortunate change and a restaurant I will not voluntarily go to again Times are a changing and this is a shamefully wrong direction

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3.9

1391 Opinions

location-icon3. Wood Hill
Italian
outdoor_seating_165053takeaway_165053delivery_165053

The food was delishhh…..recommend for birthday Meals the pizzas were so good 😍😍 staff were really friendly and helpful x

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4.2

491 Opinions

location-icon8 Welford Road
Italian
outdoor_seating_195855takeaway_195855delivery_195855

We've had icecream here over the years and whilst I've never been impressed, my memory got the best of me recently when I placed an order to make a birthday cake. I've communicated my concern via email and have yet to have a satisfactory reply, but I didn't expect one. The owner did reply asking me to call or send my number but email is eqiuvalent in this day and age and as I replied that email IS a satisfactory method of communication. Their error is my loss at the end of the day and I won't lose sleep over the fact that I received an open used tub of icecream and other sub standard flavours which had to be disgarded. That's a chance I took and my loss. However, I do feel compelled to leave an honest, open review based on my recent experience. So basically I ordered 6 tubs for delivery earlier this month. I never once received an email confirming the purchase. I was surprised because in this day and age, confirmation is not even a question. To make matters more confusing, I didn't receive an update on the order or a dispatch email. I had to send an email asking for an update on my order then I got a knock on the door a day or two later with the order. Communication was absent for this entire transaction until I emailed my complaint about a used tub of icecream they sent me. Basically I ordered the following tubs of icecream to make a layered icecream cake for an event: 1. Mint Chocolate - went into the garbage as it arrived previously opened and used, missing some icecream. I had to go out and buy Carte D'or Mint chip from Tesco which never disappoints. This is their blunder and I realize it's my word against theirs, in the end $5 tub of icecream is not enough for me to lose sleep over, so it's my loss since ten days has passed since an exchange of one email with the owner and no reply since. But you can imagine in my 53 years of life I've never received a used food product. 2. Peanut Butter - this was good with hard chocolate swirls in it. I used this in my icecream cake, it rated high in my opinion. It wasn't creamy but it was tasty if you like peanut butter. It's not quality peanut butter, but it's good enough. 3. Coffee flavour - this was good, honestly it was ok and I used this in my cake. It could be improved with a creamier icecream but it was satisfactory but not enough to make you say yum. Coffee flavour can hide any faults. 4. Cookies and Cream - I threw this tub out. It was bland at best, not creamy, not one piece of oreo cookie as detailied on the label. It was actually just chocolate sauce swirls in artificially flavoured vanilla. Save your money and skip this flavour for certain! I had to buy a replacement flavour at the store and opted for trusty Oreo brand Oreo icecream sandwiches for one layer of my icecream cake. Yum! 5. Chocolate - I threw this out after sampling. It left a less than desirable after taste in my mouth.I had to replace it with Carte D'or chocolate from Tesco which is always reliable. 6. Banana flavour - this is going to be a love or hate. One sample and it went in the garbage. IF you like and remember the taste of liquid banana flavoured penicillin, then you'll love this. I did not, it was replaced this with yummy Ben and Jerry's Bannanoffee which did not disappoint. I'm an honest, loyal person and I have no reason to speak anything but the truth with complaints or reviews based on experience. Gallone's should understand this is not a dig, it's simply an opinion based on recent personal experience. I should add that over the years when my son was a child, he was always a happy customer, but he would inhale any old icecream. My advise to future customers - It's fine for the kids. The parties at Gallone's always looked fun when we would have dessert in the restaurant. Cleanliness hasn't always been up to my standard and whilst their rating is satisfactory, you'd think they would want to strive for excellence but ratings and quality of icecream are just satisfactory at best. If you are looking for quality creamy icecream, you won't get it here.

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4.5

981 Opinions

location-icon64 Gold Street
Italian
outdoor_seating_164796takeaway_164796delivery_164796

Thank you so much to Carlo and his wonderful team for looking after us so well yesterday evening and catering for the Dunstone Bennett Complementary Health Centre's 15th Anniversary. As always the food was delicious and plentiful! I thoroughly recommend Sorrentino's!

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4.5

743 Opinions

location-icon11 Marefair
Italian
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I didn’t even receive the food! The driver was sat outside the house, didn’t knock the door or anything, was sat on his phone and just drove off,