Based on 2.645 opinions finded in 2 websites
Based on 2.645 opinions finded in 2 websites
Opinions
Walked in and knew this was the spot, amazing waiters and waitresses. Atmosphere is nice and calm. Best dining for teens too. Lovely location right near the fountain square and you could use the student discount here. Would recommend. Affordable in comparison to other restaurants in the city centre plus online you can find discounts for food and drink.
Sinead M . 2024-10-24
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I had high hopes for this place but was left disappointed. I visited on a Saturday afternoon when it wasn’t busy. The greetings from the staff felt insincere and rushed. We had to wait a while just to place our order, which was frustrating given how quiet it was. The worst part was when my orange juice arrived with lipstick on the glass. When I pointed it out, the staff didn’t even apologize, just replaced the glass. It made the experience uncomfortable, and I couldn’t enjoy the meal after that. Overall, the lack of hygiene and poor service really affected my experience.
Mesh . 2024-10-20
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It was quick work lunch for 3 of us . Promptly served by Gabi, and the manager JO was suggesting our dishes based on our expectation. It’s a Beautiful restaurant and we will definitely be back. Thanks guys 😊😊
karthikeyan durairaj . 2024-10-12
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All i can say its that te waiter was a great person
Hyper M . 2024-10-11
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Food was lovely and atmosphere was perfect for our post theatre dinner
Georgia Milbourne . 2024-10-11
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We went here as so close to the theatre and we were at a matinee. The service was excellent, the 2/3 course menu excellent value. And was delicious. Will go again.
Joan M . 2024-10-11
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Bella Italia is a gem! The warm ambiance and delicious dishes made for a fantastic dining experience. Exceptional service and flavourful meals—highly recommend!
Berahan K . 2024-10-10
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Vi var to personer som spiste. Maten var rett og slett ikke god. Vi spiste begge pasta carbonara. Ut over det så var det ingen ting å si på service, men alt i alt dyrt og dårlig.
Fluxus77 . 2024-10-07
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Not a friendly welcome unfortunately. A blank stare from the man on the door managed to walk back out. Food very average. Waiter who served table friendly. Took almost half hour for bill after asking making us late. Would return maybe.
Natasha Simpson . 2024-10-06
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Family meal - as usual, the welcome and service from Andrew and staff was second to none! Food was delicious and pricing very reasonable. Ages from 8 to 68 were catered for and options and food portions were appropriate. Another very pleasant visit
Ina Murphy . 2024-10-04
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The waiter Andrew was first class. Food, ambience, cleanliness all excellent.
Tim Moseley . 2024-10-03
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Amazing service from the team and all staff were so friendly. Food & drinks were delicious and had a great all round experience. Would highly recommend!
Leanne Mortiboys . 2024-09-30
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Last Friday we went to Bella Italia in Coventry. The pulled beef pizza was one of a kind. My kids loved the gamberoni and Lasagna. The sharing starter was superb. We didn’t realize what we ordered was filling as the portions are generous. We enjoyed our dining experience there. We sat on a table overlooking the fountain outside and it was a relaxing and nice view just looking at the people sitting on the benches or strolling around.
Danielle M . 2024-09-29
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Lovely place. Food is so nice. Onder served us and he was so professional at his job.
Berahan Kusak . 2024-09-25
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Food was amazing, beautiful atmosphere. Onder served us very well, amazing staff.
Harun Cem Albayrak . 2024-09-25
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I visited Coventry branch today, have ordered cappuccino and chocolate brownies with ice-cream. The waiter came to me after 2 hours asking me to leave as they wanted to close - while it wasn’t the closing time - then told me if I want to come next time to order coffee and dessert, I shouldn’t stay more than an hour. He justified that telling me that we pay electricity and gas and you spend 2-3 hours with coffee and dessert only with no food. I told him that I am not hungry why would you want me to eat !! I don’t know why they treated me like that, I have payed £10.50 for my coffee and dessert which is more than the average of any other place for coffee and dessert. Restaurant was empty with no customers at all at that time. I am expecting that any place shouldn’t treat customers like that. I am not responsible for their income and bills if you don’t have enough customers. Also I am paying for the service and they shouldn’t telling me that. Your bills and income aren’t my issue. If I come to you that means I am a customer who pays for a service. If you were busy you should inform us before we order for how long should we stay. If you didn’t mention anything, so I won’t be aware of that. Didn’t like this attitude at all.
Loay Mohammed . 2024-09-23
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Andrew‘s service attitude is very good!!! And the food is so good!!!! I love there
Ruoxuan Wen . 2024-09-23
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Andrew served us and we had an amazing experience 10 out of 10 for me!
Tenzinoo Don’t lose . 2024-09-23
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Andrew is very nice. And the food is very delicious, the pasta is really my style.
Chen Jasmina . 2024-09-23
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When you order online the website never works properly and when you ring them you get through to a terrible AI service. After struggling with AI you finally get through to the restaurant but no one ever picks up the phone I mean never, trust me I have tried loads to get through to them, it’s shocking.
Wizard . 2024-09-22
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This is one of our favorite restaurants. The food is amazing and the service is always impeccable especially when our waitress is Gabby. She is very sweet and accommodating and goes beyond and above to serve us
nash india . 2024-09-19
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Went very early so not to busy but a good meal.
Daniel Murrey . 2024-09-10
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The food was delicious and there was plenty to choose from, The staff were friendly and helpful. I strongly recommend this Bella Italia.
User 13 . 2024-09-09
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The food is an absolute disgrace and an insult to Italians. Their own staff admit that the food is disgusting but they have to do what head office tell them. £50 for a reheated frozen lasagne and a breaded chicken scallop with the most horrific spaghetti I have ever seen. Shame on you Bella Italia
Fitz2kleen . 2024-09-08
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Another super visit, to Bella Italia in Coventry. Andrew always greets us with a smile and always great service from the team. Old school spaghetti and meat balls with a cold bee, tonight. Delicious.
Jonathan Amory . 2024-09-08
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Lovely food and vibes. Thank you so much, Onder, for his great services and recommendations!
Johnnie . 2024-09-07
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Four of us dined on the 04/09/2024 at 7.30 pm. Andy was our lovely waiter. He was friendly, polite and helpful. The food was delicious and the service was excellent. Thank you for having us. We’ll definitely be back.
Kate Kelly . 2024-09-06
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Very friendly staff , restaurant nice and tidy . I visited today and two male staff members were very helpful and polite . They offered to uplod the app to get dome rewards .
Magda SzarZala . 2024-09-03
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All of our meals were really lovely, they tasted fresh and were very nicely presented
Samantha Celine . 2024-09-03
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Gorgeous restaurant. Great staff. Lovely central location. Food could be better.
Michelle Chettle . 2024-08-27
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Andrew was out server and he was incredibly helpful and polite. He dealt with multiple requests and checked of us often. That type of service is why we would keep coming back, an asset to the company.
Alex Howell . 2024-08-27
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Such a lovely evening, started with a warm welcome from Andrew. His service was excellent. The team were so attentive and food was lovely. Thank you
markimcoventry . 2024-08-23
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Fantastic Atmosphere, food and especially the excellent service from Andrew.
Kimmy Holmes . 2024-08-23
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Andrew was great he was very well informed of the allergens etc when coming to make a choice
Baljit Bangar . 2024-08-17
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I ordered spaghetti Bolognaise from Bella Italia and it tasted awful. Supermarket bolognaise tastes better for £2. This cost me £15 almost for two. There was hardly any bolognaise sauce in it either, it was mostly spaghetti.
Martin P . 2024-08-15
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Chose this restaurant for a simple bite to eat and were pleasantly surprised. The bruschetta wasn't toasted, which would have improved it. The main course were really tasty (we had Gamborini and ravioli in red wine sauce). Italian beer. Desserts were tiramisu and lemon cheesecake - very tasty. The service was quick and friendly. We'll definitely return.
Garry B . 2024-08-03
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Fantastic night with excellent food and Eliana the server was first class 👌
Barry Harris . 2024-08-01
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Lovely restaurant for an evening meal. Would recommend!
Bethany McGeorge . 2024-07-29
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We visited on a Monday around 7:30pm, wasn’t too busy but would still recommend you book in advance. The menu has a lot of options, especially for those who are vegetarian/vegan/gluten free. On certain foods they have the option to make them vegan, like the spaghetti and meatballs which we ordered and it was delicious. We enjoyed everything we ordered and will definitely visit again. They also have a QR table for you to pay for the bill , so easy to split between people and don’t have to wait for the server if it’s busy.
Helen W . 2024-07-25
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Now I have never been a fan of bella italia. For no other reason but the prices. I received a voucher from a friend for a bit of work done there. The atmosphere was nice and the server for us was very good. Speedy, funny and kept us in a good mood all night. Couldn't fault the place. Close to the city centre and a stones throw from parking. We all had the main course, 4 of us had a desert and the 3 girls had a coke. £150. And I'm sorry, but although we very much enjoyed it, I could have had meals for 2 Chinese 4 times for that......... delivered. I you don't mind spending that kind of money, then this restaurant is a great night out.
tom c . 2024-07-24
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The quality of some of the pasta dishes have really gone down here. I used to rely on Bella Italia as being the only restaurant where I'd never had a bad meal. Those days are sadly, over. The pasta has been changed, and the sauce is mostly watery, and void of flavour nowadays. I'm assuming this is down to your cost of everything going up, so meals are made cheaper now. But it was just disappointing. We had the Pollo Fungi and the Cacciatore. Both were sent back for the above reasons I explained. The only reason this visit was saved was due to the fabulous service of Eliana and the replacement duck pasta in plum sauce (The Marco Polo) which was fantastic. I couldn't finish it, but I wanted to. It was delicious.
Stephen Phillips . 2024-07-24
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Came here for lunch whilst in the city shopping. We hadn’t booked, but despite being quite busy they were able to squeeze up in. Fantastic service, great atmosphere, music was good it didn’t feel too loud. Amazing variety on the menu, my friend with me is celiac and there was plenty of choice for her. Will definitely visit again
Clara M . 2024-07-16
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Placed order for 2 bolonese, beef, however, on opening the package, I had literally no beef in both orders just beef sauce with spagetti. I am so disappointed with the low life scum bag who prepared the food. Didn't expect this from such a large chain restaurant, it's disgusting and that chef or person who prepared the food should literally be kicked out from that place. This is going in the bin. Hope the owner if he gives a care of his place, addresses this! I deserve to be compensated!
K J . 2024-07-16
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Over the years I've come to this Bella Italia, and I must say that the workers and managers here have always been professional and helpful. More so during Covid, I went on the 23rd May for bottomless brunch, and our glasses of prosecco were not left empty! The food was good, although the ci bread was not fresh, rather stale in fact, but I was very hungry! The staff were helpful and were able to place table apart from each other, very respectful of social distancing. All in all, a great meal and a great time!
Ravengurl XX . 2024-07-06
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Nice atmosphere, clean and comfortable. Food was hot and really nice and the waiter was friendly enough. This was my first time eating there but I will definitely be back!
A S May Poet . 2024-06-30
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Andrew is great as always with the staff in the Coventry branch We have a few allergies like gluten-free, and they always make sure there’s no problems. We also have a disabled son who has autism and they go out their way to make sure we have a great experience which is not always the way in other restaurants and this makes it great experience for us and our family is going out for a meal Quite hard task for us, but Andrew and all the staff at Bella Italia in Coventry always make it great for us so we just like to say a massive thank you
Daniel Tunney . 2024-06-28
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Went with some friends and had the Pollo Funghi. Our Waitress Eliana was super attentive and kind and made sure we had everything we wanted. Thank you lovely!!
Elizabeth Brunner . 2024-06-27
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Everything is good! Andrew is very nice
koala . 2024-06-23
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I recently visited here and had an exceptional dining experience, thanks to our server, Andrew. He was attentive, friendly, and ensured we had everything we needed throughout our meal. Andrew's wonderful service made our visit truly memorable. To top it off, he surprised us with a complimentary drink to celebrate Father's Day, which was a delightful and unexpected touch. We'll definitely be returning soon!
Brenda Chin . 2024-06-16
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Andrew was very attentive! Food great and appreciated Andrew was also attentive to our 10 year old grandson
Carol Horrocks . 2024-06-15
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Great food, great service. Our server was very helpful with our various allergies.
Gill Green . 2024-06-08
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Brilliant service, and the food is delicious!
Zoe Taal . 2024-06-07
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Andrew was our server he was very helpful and is a credit to you
jeanette taal . 2024-06-07
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I do realise that this is a chain restaurant, and very casual, but I would have expected more from their pizza, which I felt was very much average, which, it pains me to say, reminded me more of a frozen pizza bought from the supermarket, than of a freshly baked pizza in an Italian eatery. The only saving grace was the Tiramisu I had for dessert, which I really liked. But it wasn't quite enough to make the whole experience a satisfactory one. Service was ok, though not great. Again, average, I guess. We had chosen the restaurant for a pre-show dinner because of its proximity to the Belgrade Theatre, which may have been a mistake.
Rolf Rowiko . 2024-06-02
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Just come home from a lovely evening meal at Bella Italia by the Belgrade. Everything was first class and Andrew looked after us and nothing was too much trouble for him. Definitely will go back and they have some fabulous offers on too. Thank you Andrew for your kindness xxx
Paula . 2024-05-30
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Excellent service from the whole team but especially Andrew who was definitely on the ball. Food was out quickly and hot.
Back2Basics Carpet Cleaning . 2024-05-30
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Really friendly place - have a son who is dairy free and the gentleman at lunch time (andrew) today was fab. Got his ice cream all ready for him - made sure he had everything he needed and didn’t feel left out.
Naomi Dunne . 2024-05-29
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Andrew was very attentive and made our visit extremely enjoyable. Thank you
Denise Bradshaw . 2024-05-25
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Good food good service friendly atmosphere and good drinks
glenda speed . 2024-05-25
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Fantastic restaurant, amazing food and brilliant staff who accommodated us at short notice when our original restaurant reservation for that evening let us down. Highly recommend and will be returning, unfortunately didn't catch our servers name which is a shame as he was fantastic.
Liam Maynard . 2024-05-11
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There should be even an italian playlist but unfortunately it is not. Pizza was very good as on English standarts but pasta should be a bit more al dente, it tastes like already cooked and just added to the sauce Overal good place for a date but not for an Italian feelings
Bartosz Barlik . 2024-05-10
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Good food, nice place for a meal or drink. Will go again 👍
Mariusz Wasiluk . 2024-05-08
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Greeted by a very pleasant gentleman who looked after us throughout our stay. Very helpful in getting my wife a pizza with alternative base as she is allergic to tomato
Colin Bowden . 2024-05-07
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Quite a decent Italian. The bolognese was great, the prices were reasonable, and the staff were friendly. I would definitely recommend it.
James Kimmins . 2024-05-06
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The staff were so nice especially Andrew and friendly that it made me want to stay there all the time, and the food was exquisite and made me feel like i was a king having a banquet in a beautiful castle. The scenery was amazing, they always deliver at any time of year - George, Molly, Alison, Tim, and Buddy our dog. (We didn’t take Buddy with us of course but that is what he would have said if he could have gone.)
Tim Martin . 2024-04-28
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Andrew is the best! He is the reason i keep coming back to Bella Italia Coventry
Suhin Dikaya . 2024-04-19
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We had such a lovely evening! There are loads of veggie options available which is great, and the cocktails were genuinely so nice. Really well priced too. Would really recommend for a bite when you’re in the area. Andrew was particularly nice, very smiley and friendly, made us feel very welcome.
Jane M . 2024-04-15
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Lunch with a friend was lovely. Great place to catch up and relax.
Gilly Griffiths . 2024-04-08
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Warm greeting by staff accommodated with a window seat on arrival. Food arrived promptly we ordered half a pizza each with salad delicious and surprisingly filling. Good value for money as we received a voucher for free main course after booking a table.
Shirley C . 2024-04-05
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Amazing place, got gift cards to pay for the meal i had with my gf, but its safe to say that i'll be coming back, the pizza was sweet AND savoury and the carbonara sauce was very creamy, along with the mozzarella sticks with sweet chilli sauce.
Botphire . 2024-04-01
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Service was extremely good and fast. The food was amazing and portions are good size. Had to get a box to go as it was so tasty. Staff very friendly:)
Izzie Hanley . 2024-04-01
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Really nice lunch. Good service.
Dave Thay . 2024-03-30
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The staff at this Bella Italia Coventry are so friendly and kind, we had the best possible service and I cant explain in words how helpful and attractive our waiter Daniel was. The food was incredible too. We love this particular Bella Italia. Well done!
Michalina D . 2024-03-30
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Nice meal and reasonably priced
mark skuse . 2024-03-27
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The food wasn't nice, whether it was Italian or not. Ordered a carbonara (£14+) and beef red wine tortellini (£16+) but both were tasteless and lacking in ingredients. They tasted how they looked. The tortellini tasted like tesco instant food and the carbonara looked... beige. Zizzi has better food even if it's pricier. Service was good though, as we were served by a friendly and polite staff. It was almost empty on a Sunday afternoon and the interior looked nice.
Shi Ying Tan . 2024-03-24
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Excellent meal as always abs value for money
Lisa Vaughan . 2024-03-23
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Came for lunch, luckily we had booked a table. Children's meals has 2 sizes. Smaller size has 3 chicken pieces. Adult meals were a good size, ribs especially tender and decent meat on them. Dessert was rather small, cheesecake tiny slice for Children's ice-cream comes with 5 offers of toppings, can choose 2. Waitress was lovely, very attentive. Food came quickly, would recommend as it has vastly improved since our last visit.
Claire Y . 2024-03-23
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Good meal and great service. Andrew was friendly and professional. I broke a wine glass and he was so reassuring and didn’t make me feel uncomfortable in any way.
Gill Thurgood . 2024-03-18
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The food is outrageously overpriced considering 1: this is Coventry not London or Italy, 2: its not fresh, hand made pasta but rather a franchise full of pre made and pre sent ingredients from head offices and 3: the overall customer service is shocking, the female manager here spends more times putting up Christmas lights than taking orders or delegating staff. The food is below average and generally an insult to authentic Italian food. This is not the fault of the staff working in the franchise but rather Bella Italia itself. It is only a matter of time before they close. Over £16 for a pasta dish is a joke, in comparison its not over £7 for a hand made, authentic dish in many places in Italy. This place is only passable when they have offers in place of 50% off. You're much better off making or buying your own pasta and watching YouTube chefs make a dish and recreating it. Shame on you for smearing the name of Italian cuisine.
M R . 2024-03-10
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We took a pre booked, pre ordered party of seventy. They were incredibly well organised and prompt with the service. My pasta was too al dente but everything else was fantastic.
Rachel Healey . 2024-03-06
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we had an incredibly enjoyable experience with a lovely atmosphere and kind helpful service from our waiter Andrew.
Lottie Cowley . 2024-03-02
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Great service, lovely people great atmosphere, lovely food value for money, ÖNDER is friendly helpful great with the children he is the best, this country could do with more people like him 😀
martin maynard . 2024-02-29
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Just popped in for lunch. Had an email saying we'd got a free main course. Lovely food and Andrew was very friendly
Dave Parsons . 2024-02-28
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Amazing service, super sweet and kind server Alexandra that wanted to make our experience as lovely and possible and most certainly did. Food was so nice and drinks too, all very well priced! It was busy for the amount of staff they had and service was still fab. Would recommend, great variety of food and drinks.
Victoria R . 2024-02-25
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I've visited Bella Italia a couple of times, & really enjoyed the food, They have a nice choice of starters, mains, & desserts in Italian style, my daughter loves the Lasagne, & the Tiramisu dessert. My favourite is the Mushroom Al-Forno starter, but all the dishes look nice. The service has always been good, friendly, & polite, with food served in a reasonable time, (NOT microwaved !) To be honest I have only eaten there when there is an offer, as I don't have much spare money, sign for the app, or mailing list, & you can know when offers are available. The seating & decoration are comfortable, & attractive. The location is right next to the Belgrade theatre, & a good quality car park. I would eat here more often If I had reason to, it is a lovely , tasty, filling meal out ! So I highly recommend it.
Brian L . 2024-02-18
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Happy environment, happy and hard working staff, great food !!! Especially the prawn gamberoni pasta dish. Thanks everyone !!
innisfailrose . 2024-02-18
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All these years and never been to Bella-Italia, anywhere. And I must say I would definitely go back. The service was very good and the staff were very friendly and welcoming. The food was amazing. For starters we had the Nach-iolis (Large), which at first the thought of deep fried pasta seemed a bit bizarre but actually tasted incredible and I highly recommend trying. Then the Chicken Milanese with sweet potato fries which I couldn't fault Then we over indulged on a dessert of chocolate brownie and the cookie dough both warm and very moist. Excellent experience!
Melissa G . 2024-02-18
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I've visited Bella Italia a couple of times, & really enjoyed the food, They have a nice choice of starters, mains, & desserts in Italian style, my daughter loves the Lasagne, & the Tiramisu dessert. My favourite is the Mushroom Al-Forno starter, but all the dishes look nice. The service has always been good, friendly, & polite, with food served in a reasonable time, (NOT microwaved !) To be honest I have only eaten there when there is an offer, as I don't have much spare money, sign for the app, or mailing list, & you can know when offers are available. The seating & decoration are comfortable, & attractive. The location is right next to the Belgrade theatre, & a good quality car park. I would eat here more often If I had reason to, it is a lovely , tasty, filling meal out ! So I highly recommend it.
Brian . 2024-02-18
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Each payday I treat myself to dinner in a restaurant. This time I went to Bella Italia Coventry and was warmly welcomed by Eliana, a lovely, bright, attentive waitress. I was lead to my choices by her recommendations and was not disappointed! The food choices were varied and the quality very good. If you're in Coventry looking for a place to eat be it on your own, a date or family dinner - I recommend this lovely restaurant.
Karen W . 2024-02-17
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I visited Bella Italia for lunch with my two children 8 and 10. We had not pre-booked but were greeted by a friendly member of staff and shown to our seats. Ordering was really relaxed and children's menus and activity sheets were brought out. We had a gift card to pay with and that was no trouble for the staff to manage. However visiting on a Thursday when kids eat free, I was disappointed that I wasn't able to claim a free meal for them as I had ordered from the set menu. If this had been told to me, I would have changed my order. It doesn't state anywhere that it had to be from the main menu. Maybe it should have been on me to check, but I definitely feel that it should be clear there are limitations to the children meals. However the food was great, arrived in great time and the service was great. It was a really friendly and relaxed atmosphere, and we are planning to go back again.
Michelle Cheshire . 2024-02-15
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Just enjoyed a most satisfying dinner at Bella Italia Coventry, staff were extremely pleasant and friendly place was spotless and the food ordered was delivered promptly and very satisfying, happy to recommend this restaurant and would be delighted to visit again next time I am in Coventry
Marius B . 2024-02-12
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Mid, could cook a better lasagna. Was charged a service charge for a guy who didn't even ask if we needed drinks?????
Dan Schnelter . 2024-02-10
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used bella atalia in bham, stratford upon avon and coventry usually very expensive for the size of meal but very nice, however this is the worst of them I've been too, a piddly amount of PASTA with a few prawns on for £16! and was very bland, ill not be fooled again.
s r . 2024-02-08
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Went late on a sunday evening so it was very quiet, staff were very friendly and polite. Food was very delicious!
Larry Ardern . 2024-02-04
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We came for lunch and were pleasantly surprised with the restaurant. It looks lovely and warm and the staff were friendly and helpful.
Magda M . 2024-01-27
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We had a lovely dinner here we didn't expect it to be much more than the usual Italian cuisine but we're pleasantly surprised how much we liked it. The food was good, especially the pizzas. Pepperoni pizza was with the supposed double pepporoni, which seems a tad stingy. Staff were great, and service was around 2 hours for the 3 courses off the set menu.
Joeleen F . 2024-01-27
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if i could give 0 i would, service terrible rude staff and bad energy. food is ok
Stander . 2024-01-25
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Not very helpful after booked a meal for 4 of us and they were clueless by far
Solaiman Marrakchi . 2024-01-24
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Bella Italia £5 pasta promo this January has been amazing 👏 I've really enjoyed going to Bella Italia this month of January for the promo. I love their affordable food. We were a group of 4 that went for dinner and we spent about £75. We had starters, pasta, drinks & dessert. It was definitely value for money & the hosts were very nice to us. Also, our foods were served promptly.
Mobo Asaph . 2024-01-24
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Unfortunately this place is getting very expensive. The 2 course menu has risen in price to 17.95 pp when it used to be £12.95 a cpl years ago , but it had risen since the last time we visited a cpl months ago from £ 15.95 to £17.95. They had changed the type if pasta I had from Tagliatelle to some sort of twist pasta , but it tasted like " pasta alphabet " ! So was not impressed. I also fund a charge if £2 for extra garlic very extortionate. My wife's bolognese was OK. We used to visit at least once a month but , the continued price increases make it an expensive meal out.
James Alan . 2024-01-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Just finished eating our Gluten free fish and chips, beautiful hot fresh fish, that was cooked to perfection, batter was so lovely aswell. Haven't had such lovely fish and chips in a long time, thank you, will definitely be a regular buy
381 Opinions
We have visited twice this year with the aim of making our lives easier ahead of seeing a show, travelling from out of town. Both times Benugo's dreadful service has made things more difficult. We wrote the first experience off as a bad day. The second was just as bad so we won't be bothering again. Both times we got there for 5pm to beat the pre show rush. The first time there were three of us. They brought out two people's mains. Never returned to the table. I had to physically get up and approach one of the oblivious staff, aimlessly wandering in between the tables. We were basically told it was our fault, until a manager finally intervened at which point the meal was prepared and not charged. The second time, with the restaurant close to empty, we were left standing waiting to be seated inexplicably for 10 minutes while the zombie staff marched up and down between tables serving no-one and doing nothing. I took a few steps towards seating myself at one of their many empty tables and one of them sprang into life. The rest of the meal was promisingly uneventful barring a few very minor gripes. The food was just slightly better than okay (although when you're charging £18 for sausage and mash I think it ought to be incredible). The our plates were cleared. We were not offered the dessert menu, as they were cleared. We did - at this point - want the dessert menu. We expected the server would return shortly. They did not. We were never offered the menu or the bill despite sitting there over 30 minutes after our plates had been taken. Once again I had to take matters into my own hands and stand at the bar amongst the gaggle of employed but jobless staff members. I gruffly explained, when one of thel noticed me, the reasons for my dissatisfaction - and that we had planned on dessert but would not now give them our custom. They suggested taking the service charge off the bill, which I accepted. On the two visits: Food - Acceptable Pricing - Unacceptable Service - The Pits This is not the place for a quick pre-show bite - even at two hours out, you risk them making you late for the performance. Given that its housed inside the arts centre, you have to wonder why they're there.
558 Opinions
Food was late and freezing because the driver went to the wrong address and failed to call my number. Phoned the restaurant and was greeted with a rude reply when I told them my food was late.