BeefEater in Cheltenham

Kind of devastated for Premier Inn's decision to stop dinner and lunch at this beefeater. The staff were always great and the food amongst the best for Beefeaters. It was also really the only proper eat-in restaurant within easy walking distance from us. It's still open to the public for drinks. Breakfast also still available. Hope previous serving staff are OK.

Kind of devastated for Premier Inn's decision to stop dinner and lunch at this beefeater. The staff were always great and the food amongst the best for Beefeaters. It was also really the only proper eat-in restaurant within easy walking distance from us. It's still open to the public for drinks. Breakfast also still available. Hope previous serving staff are OK.

Excellent team running one of the best Beefeaters we've tried. Hope the rumours about this closing aren't true as it's a cracking find so convenient for hotel

Excellent team running one of the best Beefeaters we've tried. Hope the rumours about this closing aren't true as it's a cracking find so convenient for hotel

A bit dated but none the less standard food and drink was okay

We booked a table as a late meal for my birthday with my mother, she doesn't eat a lot so she had a prawn cocktail and a side of chips which was fine but mine was a cob salad with a grilled chicken breast but it was under cooked. I told one of the servers and they said it was just a vein but took it back and bought it back a bit later and they had just cooked it a bit more and the thin bit was crispy and still pink in the fat part which I put to one side. The server called Philomen said it is just the vein. I ate the rest because I hadn't eaten all day and the cob salad at our local beefeater comes with avocado and this didn't I won't be rushing back here. I would post a picture but no option to do so. My final issue was that the server was asked by another customer what was wrong with my meal she said nothing it was just a vein in the meat I don't think she should have been talking about other customers with someone who she seemed to know very well.

Food was good. Both had mixed steaks. And a bottle of red. Philomena our waitress was superb. Very helpful and kind. Thank you. 30th April 24

The food quality was fantastic as usual, and despite obviously being short staffed at a peak time, the service was superb

As a family of four we went on a Sunday afternoon dinner. We thought the food was very good and the service friendly. The children loved the desserts.

…this is a Beefeater crying out for investment. The decor and upholstery are in need of refurbishment. It is off putting when you look to sit down on a chair that is covered in stains or sit at a table that has seen better days and is sticky. You generally know what you are getting at a Beefeater. Of course, the venues differ but the menu is constant and the standard of cooking is usually much of a muchness. So the variables are the cleanliness and ambience of the restaurant itself and, sadly, the Cross Hands lacks a measure of both. Refurbish the furniture, improve the lighting and this place could resurrect itself - it is on the outskirts of one of the most famous towns in the country after all? For now, sadly, this is another Beefeater outlet off of our list! I should add, as a footnote, that the service was very good so no complaints there.

Didn't stay very dirty entrance bad, inside the floor had food everywhere, yuk

Have eaten at this venue several times, always found the food to my satisfaction & the service is first class . Always request to be served by 5004 .. Would recommend to pay a visit to the Cross Hands.

Your made to feel very welcome, happy to help & even spend the time to talk to you even though they are very busy. Especially Karen & Sarah, thank you ladies, my grandchildren & my elderly mother love coming here. We will deffo keep coming. ☺️☺️

Good location with plenty of parking space . All three of us enjoyed our meals with good service from Philomena. It wasn't our first visit and would recommend it to all .

Very unhappy with adult meals. The roast chicken dinner was very cold and asked to be reheated which in all health and safety recommendations CHICKEN should not be reheated. All of the other meals were lukewarm. Spouts were like bullets very hard parsnips on roast chicken dinner, were rock hard, peas were the same, chicken was very tough and stringy. The lamb was tough and tasted burnt. on one of the mixed grills was asked for medium steak and was served very well done, the gammon was unpalatable. You would think that with all of the food that was left on the plates questions would have been asked if the meals were ok, but no query was raised. It was only when we were leaving and I spoke with the waitress about this and was informed that " I " should have said about it? This was the worst meal that I have ever encountered, and I have a Beefeater in Buckingham which I use and have never had to complain and have also used other of their establishments also, and never had to complain like this. My granddaughter lives in Cheltenham and as it was her birthday and coincided with my twin grandsons also the family decided to all meet up, myself and family some of whom live in Bedford who I had to pick up and covered a total of 216 miles, my daughter and her family traveled 140 miles to all be there. Very, very, disappointed and disgusted at The Cross Hands, certainly will not go there again. £189 spent and the majority of it binned. Contacted Whitbread to complain and said it was down to the restaurant to sort it, and after going backwards and forwards was given 2 vouchers for £20 by Whitbread as that is all they could do. AVOID THIS RESTURANT AT ALL COSTS.

Food good all inclusive with hotel deal

14 of us went for breakfast they had no bacon as they ran out on mother's day, black pudding was disgusting as I had booked it I was disgusted in the choice one of the party was charged £7.99 just for 2 Weetabix and all I had I was Sausage sandwich and a pan au chocolate and was charged £10 definitely won't be going back again and it as put me off going to any of their pubs

Breakfast buffet was amazing all you can eat rarely looks or tastes so good 🙂

Philomen always gives a professional service and food was exceptional - even though they were working under extreme pressure.

We have come here today with our mother. Table booked 12.45pm. waitress took orders at 1.15. we are still sat here at 2.25 waiting for our food and new booked customers waiting to be seated. If you have a promotion on you should make sure you have the staff. Absolutely shocking!!!!!!!

Food was fine but the place is dated. The waitress clearly wasn't happy at having to be there. Shame as used to be a nice place

This is based on today Sunday 3rd March I've travelled to stay here for a week in the linked premier inn. I've come into the restaurant for dinner ti be faced with a miserable face giving off vibes that she really doesn't want to serve customers... I've been here before and it's mostly really good but 1 grumpy member of staff just ruins it. Such a shame

So we stayed at this premier Inn , what an amazing team they have here, the receptionists, the restaurant staff, the chefs in the kitchen, the waitress serving us, I can honestly say this premier inn/beefeater pub is situated so close to many shopping outlets, within walking distance. Our room was clean and tidy, I cannot fault this premier Inn/beefeater. As I stayed while husband was on a training course. An excellent team of staff in every area of this place I would highly recommend staying here. Thank you all .

Yesterday I decided to give our local Beefeater another try. I ordered grilled King prawn skewer and chips which came with a salad. It arrived. Four, yes four king prawns which were over cooked and very chewy. The onion and red pepper also overcooked. The chips were acceptable. The salad was good. BUT, for £19? Sorry Beefeater I will not be returning anytime soon. The premises were dreary smelly and didn't look clean, especially the toilets. I felt especially sorry for our server.

Wonderful evening and fantastic food - Philomen was great and couldn’t do enough for us. Definitely come again when we’re in town

Just an awful experience I would not take my dog to this place, the staff could not care less, bored, unwelcoming, ticking the time to they got home, food was ghastly, the lasagne was a bowl of slop, just disgusting. I did not know there were places on planet earth that could stoop so low. DONT GO! If only they cared, a little service would go a long way......uggggggg Perhaps the directors of Beefeater should eat here, if so ENJOY it.....should be ashamed...

Stayed at the attached Premier inn. Booked a meal deal. Breakfast and dinner. Breakfast excellent. Good selection. Food quality good. Evening meal whilst large quantity food quality was poor and tasteless. Would only book the breakfast in future

We had fish and chips. Hot, plenty of chips . It wasn't too busy so the food arrived quickly. It's fine as long as you don't mind eating your meal with a pub of single men who are staying at the Premier Inn next door.

One of the best of the beefeater chain. Delicious Sunday roast ( lamb was cooked to perfection ) breakfast for £9.99 is also always been a winner with the whole family. The staff is friendly and attentive. Big shout to lovely Philomen who looked after us and made sure we had all we needed. My little girl had a great time too looked after with crayons and food served in great time to keep her happy. Thank you :) see you again soon

Good food,but obviously short staff. I had to wait half an hour to get my bill and pay. The waitress was very good and nice,but she was alone on the floor. Some music would be nice too. 3/5stars for the lack of staff.

Delicious meal, great service from our favourite server Philomena. Nothing too much trouble for her. Thank you Philomena

For a birthday celebration we went for a family breakfast. The food was cold and the service was even colder. They gave me greasy bacon when I asked for overcooked. I ordered porridge. At first they forgot to bring it.when they did it was so dry it came out of the bowl like a solid pudding. I would never go there again - EVER.

Standard Beefeater, next to a Premier Inn

Sunday lunch was absolutely spot on! Both the roast beef and the roast lamb were delicious and cooked as ordered. Couldn’t fault the food or service, our server Phil was brilliant as always. 10/10

This was a fantastic restaurant for dinner, where me and my friend were checked in promptly from our reservation! The design is nicely crafted and coloured, including the plates on the wall that add to the scene and Christmas decorations. I had delicious beer battered fish and chips with Coke Zero, sitting comfortably and staff were so nice in looking after my friend's tablet after he lost it!

The lady at the door or who was greeting(supposedly) the costumer is not very welcoming,no smile at all and we're standing in front of her but she pretend not seeing us.When she lifted her head and look at us she ddnt even said a word so i just asked for table for us.I would think she's the manager.However the old lady who served us was nice and even asked if we need anything.She's the reason why i gave service 3 stars.

A Xmas present: it was a Groupon voucher for a Festive 3-course meal for 2 (menu price £21.95 x 2) and, on receipt of bill, less than £9 had been credited!! This was queried and the 'oracle' was consulted: we were shown an A4 page which showed a maximum credit of £34.99 (but what it referred to was not indicated) which is less than the cost of 2 two-course meals. Much closer than the original so we accepted it with apologies for giving no tip as this was not the service expected. The food itself was largely OK (2 x their 'take' on fondue was hardly traditional; steak/salmon both good but accompanying veg of poor quality; 2 x Xmas pudding disappointing)

Can't really give anything above one star to a steakhouse that had run out of steak at 7pm on a Friday.

We had Xmas dinner, first time for us all as a family of 8 thought we would give it a try, starter was ok main course was awful, meat was processed, sprouts was hard, meal was cold. Desert was ok and had hot drink to finish had to ask for our mince pies that was included on menu when booked. When spending £480 for Xmas dinner did expect more really, very disappointing for first Xmas dinner out for our family.

Glacially slow service. Undercooked vegetables. Ignorant bar staff.

Christmas dinner £60 a head and the food wasn’t great. Starter was lovely, but when the chefs can’t cook a sprout or carrots or anything that’s a vegetable then you’ve got a problem. We will not be having Christmas dinner here again. Disappointed isn’t the word.

Unfortunately, we had to walk out as we waited half an hour without any food or drink order being taken and no sign of it being taken.

The manager was great, however the food was beyond awful. What has happened to Beefeater it used to be so good. Cheap steak at a high cost, poorly cooked.

Not our first visit and certainly not disappointed with Sunday lunch which was a credit to the kitchen during a busy time. The service from Philomena was very good , especially considering the number of diners in the restaurant . I would have no hesitation returning again .

Rude staff portion size not worth the price

Food was lovely and reasonably priced for the portions we had, quick service, overall was a good meal only reason I take a star off was the service we had the first waitress was brilliant but after the shifts swapped over the second waitress was very patronizing and it felt like she was hovering around the table waiting for us to leave, was a shame because the food and the service from the rest of the staff was fantastic

First rate service throughout. Staff friendly and helpful.

The food was served very quickly and was of a good standard. Our server was Philomen and she was very attentative, happy and professional. She made us feel very welcome.

Staff were amazing the food was great, and I smashed through most of the menu 😋

Another great meal, and fantastic service as always from Phil. We had smothered chicken melt, which was lovely and plentiful. And Sirloin steak, which is always a winner! We will be back soon.

SLOW service, mediocre food, nice staff

The Had a brilliant detailed menu for celiacs, GF and DF, very informative so I was able to make a confident selection without having to ask lots of questions and feel awkward 👍 The waitress was very helpful and efficient with bringing our food and drinks- thank you

Very helpful staff as we use a wheelchair ♿️

We arrived at 5pm for tea and had a lovely meal, the chicken and bacon with the melt was cooked to perfection, not dried out and covered in cheese to hide the fact that it's overcooked! The ribs and chicken breast with chicken wings etc.. etc... was also great...especially when Philomena brought me 3 lemon wipes to clean up! The churros sundae was great, authentic, warm and crispy churros almost a foot long with fudge brownie, ice cream and cream, and chocolate sauce! Hubby hardly ever has a pud but the Meal Deal, and the fact it was our anniversary, made it an option, so why not...Cheesecake one night was eaten and enjoyed, but the Sticky toffee pudding and custard silenced him for a good 10 minutes! I have to say that the service was wonderful, with Philomena at tea, and the smiling young lady at breakfast, made us feel valued as guests and not an imposition, especially when even though she was busy, we were brought 2 glasses of water, ice and lemon as soon as I said I was thirsty. When we come to Cheltenham again, hopefully in April, we will be back! Maggiex

Just had the worst mixed grill ever. Wrong sausages, run out of proper pork sausages but wasn't told . Manageress more bothered about talking to customers. Only good note was the lady behind bar at about 4 til 5. Lovely customer service from her. Shame I didn't get her name.

Food as expected. Service excellent. The premises are looking VERY tired. The gents' toilets cleanliness was very poor. If I had used the toilets before ordering food, I would have turned around and walked out.

Stayed next door at the premier Inn and I was well received . Food was very nice and cooked to order so nice and fresh. Had 2x very good meals here and 2x very nice breakfasts

Excellent breakfast today, perfect poached eggs and bacon cooked to my liking! Beans and hash brown also hot. Great 👍

This place seriously needs some customer service training. Waiting at the desk while staff stand and chat is just not acceptable. The one lady clearly doesn't want to work here and is generally rude. Service with a smile wouldn't go a miss here as clearly others on here have said the same. We waited 50 mins for our mains with about 20 mins of that with us watching it sat on the hot plate with the above lady just walking past it. Others were seated after us and had their food way before us too. Food didn't taste great as a result of the above sat there for so long. We also had a refillable drink sat for over 15 mins empty before anyone come over. It was just a shoddy service much like the one a few months ago. The place needs a revamp asap and some training. With so many places to eat in Cheltenham we wont be returning to this place anytime soon.

Thank you to Philomen and Sarah for the great service at Beefeater Crosshands! 5* and can't wait to come back.

Nice pub for a fairly cheap meal if you're staying at the attached hotel.

Food was nice, staff friendly but the place is in need of a refresh.

Although the breakfast was delicious, the main meal we had left a bit to be desired. Service was in the main not too bad, although not exceptional. One girl in the bar was the exception to the rule though and was absolutely superb. Unfortunately I didn't get her name.

Good food and friendly staff. Priced sensibly.

Not a great place for an evening meal. Not everthing on the menu available. Main meal served hot but not great portions. Overall will not be returning soon.

You get what you pay for. Cheap food, good size portions, usually a voucher to make it cheaper. Service is great. 2 women have worked there for years and they are gems

Had a very nice two course meal and a drink all for under £20. Fish and chips were served nice and hot and a good portion. Very enjoyable

Went for breakfast service was bad and food wasn't much better

The waitress was very nice but the Sunday dinner was shocking. I had the ultimate roast which was supposed to have half a chicken on. I got a couple of overcooked pieces of white meat, overcooked beef and lamb. The best bits were the roast potatoes

Amazing food and excellent service, we didn't book but dropped in on throff chance , glad we did , managed to get a table great food and excellent service

Very nice, quick, friendly service

Rude miserable staff. No atmosphere, heard them tell a table of 6 that just turned up it was a 45 min wait?! Restaurant was empty. Food pretty basic.

Had a lovely meal with family and friends this evening. The service was outstanding, Philaomena especially attentive. Also Sarah took time to stop and have a chat with us and made sure all our needs were catered for. Will definitely be back.

Had a fabulous meal here this evening. Started with the double crunch chicken wings and then thoroughly enjoyed the steak sampler which was cooked medium/rare to perfection. Phil our waitress was really helpful and made sure we enjoyed the experience . Sarah and the team made it a very lovely evening .

Had an excellent Sunday roast was served by Philomen very good service

Myself and my family was really happy with the service we received after having our booking cancelled with another restaurant they managed to fit my whole group of 20 people in with no problems and was very welcoming.

Myself and my family was let down last minute by the restaurant we booked and they was able to accommodate myself and family with half an hours notice and it was for a group of 20 people, the service A* and very welcoming and willing to help with any problems we had.

Half the the staff were very rude and unfriendly, bar and garden wete not friendly environments

Rude staff and not very helpful

Nice food at a reasonable price

Very poor overall. Long journey, two exhausted kids so asked for starters and mains together. Didn’t happen so by the time mains arrived the kids were miserable. My fillet steak was actually good but fries were undercooked and soggy. Mother in law had gammon which was like a piece of old leather. Father in law had king prawns which were chewy and hard and clearly frozen. We complained and the waitress didn’t say anything! Literally nothing. No apology, no attempt to discuss with manager/kitchen. Wouldn’t go back if you paid me.

Went at 5 pm so it wasn't very busy. Saw my starter sat waiting for 10 mins whilst my guest had hers prepared. Waitress obviously has been there too long and gives you the impression you are not welcome. The decor is very tired, Carpets and furniture stained. The toilets are a disgrace. Luckily I had a 40% off voucher. An experience not to be repeated.

Popped in a couple of evenings good parking and good beer as it was next to the premier always handy. only negative bar staff left bar unattended 10min at a time and ended up leaving when trying to buy a round 🙃 🙂 just to waiting too long.

The food was a standard inoffensive beefeater , however the staff are probably the most miserable people I have ever had the mispleaure of dealing with. Disgraceful.!!!!

Ordered the flame grill combo at 19.15 no ribs offered me a bit more chicken which was already on ,asked for a small cheapest steak they declined, asked else I could have to replace answer was chicken nothing else,payed for drinks and walked out,unbelievable never come back to this place, the smaller cheaper steak was cheaper than the ribs 🤣

Great food friendly staff great service good value for money 💰

Food is adequate but not special

Stayed in the next door Premier Inn and booked a continental and a cooked breakfast as part of the stay. Booked the table at 8.30 am, with an already busy restaurant in full swing. Had to wait to be seated as a member of staff cleared the floor around the table. The cooked breakfast was very dry, like it had been kept under a heating light. Having to put pancakes through a toaster was novel. The stain on the window summed up our stay here.

A nice local with a good beer garden, bar staff are sometimes slow to serve at the bar

Went there Sunday night, table was still full of plates and glasses, we moved them to the next one, then we asked the table cleaned as it was dirty and sticky, waitress gave us wet cloth, obviously it is customer's thing to clean their table. There were three girls behind bar, one was serving us, other two were just sitting and chatting, so can't see the reason why they could not clean our table, also other tables too...

I would have given 5 stars but they use frozen chips that are not very nice and certainly don't compliment rump steak or fish.

Great food and service keep it up thanks

We had a lovely meal served to us by a lovely lady- Philomena. Great price too

Food was lovely well cooked. Only let down was my friends main came out 35 minutes before mine did.

I think it's fair to say this restaurant is understaffed, specifically for the morning service. We visited as part of the meal deal from the adjoining Premier Inn hotel. The evening service was fine. The food was good. In the morning we entered through the back door as per the sign but we had to then walk to the front of the restaurant to be checked in. Only the continental breakfast is buffet, the rest you have to order. The restaurant wasn't rammed for breakfast but it was clear that only one lady was seeing to all customers. At one point people who hadn't booked but were staying at the hotel had to be turned away (despite the majority of tables being free). Credit to the lady who was working as she was very attentive, saw to everyone and ensured that milk was topped up in the coffee machine (I've been to many Beefeaters where the milk had run out and it's been a long time before being topped up!). However, given it was one member of staff taking everyone's orders, there was a delay in getting the cooked breakfasts (compared to if there had been a buffet!!) It is quite disappointing that on a Saturday morning, when there's an event on down the road, that people were being turned away and only one person working. The food was good but I would have preferred a buffet for the cooked breakfast. In its current layout, there's no room for a cooked breakfast buffet but if the restaurant is ever renovated, it should be considered. I imagine the hotel/restaurant is very popular given its location and proximity to the Racecourse. It's just a shame it's let down by the lack of buffet. Might sound silly on the face of it but if you want to get your breakfast and get on with your day, you don't want to be waiting around for somebody to take your order.

Best steak iv had at a beefeater....but its still a beefeater.

Breakfast good when it eventually arrives(50 mins wait). Waitress clearly hates her job as attitude off the scale. Not buffet breakfast so if you want more you have to wait to order it again. £9.95 so not brilliant value for one breakfast (Toby £7.95 and buffet help yourself).

Service was slow last visit. This time it was better. May 23, orders got muddled, we coped rather than complain.

Already provided responses to website customer services ...Dinner experience fantastic ...Breakfast experience appalling...not at all happy

The toilets here have been in a shameful state for years. The food is mediocre. The service and staff were fine though...