Beefeater Twelve Bells in Tewkesbury - Phone Number, Reservations, Reviews

Very disappointed with our meals. Very poor quality with items missing. They were very short staffed and had run out of lots of items, chips being the main one. Won't be rushing back.

A lovely meal with good service

Food was lovely and the girl who served was very pleasant Her name was Julie

Good food, well cooked and presented friendly staff

Great Beefeaters! Staff were so lovely and food as tasty as ever !

Graham gave great friendly service food good selection good quality at a good price

Meal was over cooked with burnt veg very very poor 😢

Excellent food on a special price until 5 o'clock. Staff very friendly.

Went to get breakfast and was turned away as hadn’t booked. Restaurant under half full but the staff couldn’t be bothered to sit 2 of us. Business must be booming!

Food and visit was okay and service was quite good. Starters are somewhat boring with just starter and a BBQ Dip with pretty much everything no garnish. It is what is on the menu but around the £6 mark doesn’t give the best value! Probably wouldn’t bother if returned. Mains were fine. We did add a Mac & Cheese for £4.29 and whilst never imagined this being huge, it was served in a very small pot (something you would expect to serve a sauce) and had enough for two maybe three forks full! The previous beefeater menus always packed with options but these seem to have been cut back in recent years now basically if you don’t want a steak or burger you have about 4 or 5 other choices. Can’t blame the onsite management teams but with less locations now hopefully Beefeater can build the positive brand awareness it had twenty years ago of good hearty food at value for money prices. My parents wanted to go to Beefeater as always made the trip to Ross, Hereford or even Longford and the Quays which have all been closed in recent months.

The restaurant was very busy when we arrived. We were seated quickly and drinks followed shortly after that. We were told there would be a delay in service. The staff were run off their feet but nevertheless they were polite and professional. Food was served piping hot and very tasty. Shame to see the attitude of some customers and them being very rude to the staff who were all doing their best. Keep smiling guys there are some customers who appreciate your hard work. Well done and thank you.

This place is absolutely ridiculous had us Standing around for over twenty minutes before we were even seated , then another fervor 20 30min before we was seen for are order for food and drinks. The starts are came out pretty quick , but still did not have our drinks. Then the main course What's absolutely cremated We have to complain about it.They asked if they wanted us to change for another one but when we sat around for nearly 2hr from start to finish we ended up just leaving most of it and walked out. Would definitely not recommend going here.

After a long wait for food in a 1/4 full restaurant my son asked for mac and cheese and it tasted like fish pie filling with pasta. We all tasted it but couldn't finish it. My double chicken burger for over £18 was very embarrassing. A little uninviting coleslaw dropped on the plate, and a few sliced of soft tomato inside the roll. Unfortunately, we won't be returning. I can't believe there was smashed glass on the entrance to the play area that hadn't been sorted. Please, if the chef needs to learn how to do a burger, ask Bear grills only 5 mins away and half the price.

Great meal and professional service.

Fab steak. Excellent service. Free parking.

Delicious food and drinks. First time eating here, would recommend and we would come back again. Staff were friendly and attentive.

Visited today with my wife, asked if they had a table for two, a staff member started to check. Out comes another staff member (later found out it was the manageress) No! We’re fully booked. No effort to help. Rude and abrupt. The restaurant area was about 10% occupied. If we were starving, we wouldn’t return. Appalling service.

Very disappointed with this pub went over the weekend choice in drinks and snacks were limited. Horrible smell in the bar horrible so we sat outside looks very run down now.

Never eaten at a beefeater before, now I know why,,, what a complete mess, 3 of us ordered the breakfast, wish we hadn't, table next to us got theirs and straight away sent it back and walked out refusing to pay,, ours arrived after 40 min wait and it wasn't busy, poached eggs were raw in middle with raw edd white and water all over plate, sausages were burnt, beans cold and mushrooms aren't even worth mentioning, also black pudding not even cooked,,, perhaps they should employ a chef,,, just don't bother !!!

Of the 6 meals 3 were missing items by the time they were brought out the food was cold. Mushrooms looked like they had been peeled and chopped and put on the plate, bacon looked like it has been flash fried and was almost raw and the black pudding was shiny, undercooked and full of fat. Not 1 member of staff approached us to ask about the food manager not interested just stood around on shop floor drinking monster and left to young waitress to deal with customers. Chef unhappy that people complained items were missing. Absolutely terrible experience and will not be back.

Although the staff told us they were short of staff for the night, service was still pretty quick. Food was served not too slow as well! Food was a bit overpriced but that seems standard for the franchise.

We had a lovely meal at the Twelve Bells, hte best steak I have had for some time. Our Waitress, Rosie, was delightful as well and she took great care of us. A most enjoyable evening.

Can’t argue about the Food as it was amazing, however as soon as we were seated the awful service began. We ordered sweet potato fries with one of our meals and when it arrived we let the woman know it was incorrect but she said we were the ones wrong even though it was on the menu, she said it has never been served here for 2 years. I then asked for ketchup and the woman huffed as if it was an inconvenience so I apologized even though she asked if we needed any sauces! We blew that off and continued to eat our meal and ordered some more drinks where she was rude as I asked a question about the 2 for £12 as I know it’s normally 2 for £12 for the same drink and she got angry at us saying she was fed up of being asked this question, and said no it’s obviously for 2 different cocktails. Once we finished our meal my partner asked for the dessert menu as she had left us for a while without asking if we wanted dessert but when the question was asked she seemed infuriated so we left dessert and asked for the bill. She brought the bill on a receipt that took 20 mins to get the machine and we could see her just talking to her colleges. It was awful service no doubt but lovely food. Wouldn’t come here again mainly for the lack of service.

Ribs requested without sauce, I didn't taste the meat, too spicy. Served with very spicy sauce, still diarrhea the next day.

6 of us went here for Father's Day breakfast, 3 adults, 3 under16's. We had booked in advance, the table was ready on time. The cereals, baked goods, choice of breads for toasting, or not, tea, coffee, fruit juice, yoghurt, fresh fruit cocktail are all help yourself. Staff take your order for cooked items, order as much as you like and they prepare this while you enjoy whatever your choices were from the self service options. Price is super reasonable, especially if you have children, every full paying adult the price includes 2 children up to 16 years of age. The restaurant was very busy (it was Father's Day) and there was lots of noise from happily chatting families. Despite being busy staff coped very well and service was excellent. We had a great experience on the whole, aside from being very noisy.

Had a good meal and the service was good

Nice food, service was reasonable quick, good access and parking for disabled.

Understaffed, only two waiting Inc Manager. 20 min wait to order. 2nd night refused table as not booked although told on arrival 3 days previous in Premier attached no need. Told each part nothing to do with each other despite it is part of meal deal by pub manager. Breakfasts chaotic as everything running out , plates, milk, pastries etc.. I am a share holder and partner ex employee but counts for nothing. A tip turn sharp left out of car park and at top of hill on left a beutifull Pub and hotel that has all this does not.

This is a review solely for service we received the night we arrived at Premier Inn and not the breakfast we had in the Beefeater. We were meeting family for a drink at around 21:30 so we stood at the bar for 20 minutes waiting to get served, lady behind bar was serving a group of 10. Absolutely no acknowledgment that we were there, no greeting, no ‘I’ll be with you in a minute’, nothing. She finished serving the group asked us what we wanted and finished the sentence by telling us the she was calling time at 22:00 and they were the only drinks we could get, we were waiting for family to arrive so we ordered them a drink. We double checked on line for opening hours which were listed as normal pub/bar hours. If we had arrived 15 minutes later we would have got nothing. There was no explanation, no simple apology that maybe they were short staffed or something it just felt like she couldn’t be bothered to stay open and fancied an early night. Very poor service and something I’ve never seen before. Be warned if you arrive later and fancy a nightcap you may be disappointed, there’s nothing else nearby either.

The food has gone downhill,the salmon was over cooked, so was the burger,chips were cold,the gammon was very fatty. Considering the prices it was very disappointing.

Excellent value lunch time menu.

We had breakfast here whilst staying at the Premier Inn next door. The service was great and very friendly but we were disappointed with the things that they didn't have available that were advertised on the breakfast menu. The premises need a good clean too and refurbishment.

It was OK, good service food so so, I felt it was expensive.

Lovely place. My local pub, always so friendly when you walk in.

I booked a table for 21:00 on Saturday evening for 2 via their automated service. Arrived at 20:30, time for a drink and chill. By the time we asked for our table we were informed they'd stopped serving food at 20:45. Poor management, communication and no sense of customer service. Won't be going to a Beefeater again

Great meal only great value as I had a 40%off voucher

Service very good. Food was good, except for one starter. Lady who served us took this straight off the bill, so I'm very pleased with our experience at the Twelve bells. 😊

Absolutely amazing #outstanding. Fabulous food and Fabulous service 😀

Drinks was nice but food was way over priced 7oz gammon £12 other places do 8oz for under £10..

great food and customer service, recommend going here!!

I took my grandson for a meal today for a birthday treat our table was booked for 12 pm there was another couple outside freezing as well as us 8 minutes past 12 Libby let us in she was so ignorant no apology I made a remark about opening the door late she just grunted and said yeh so rude

Average food and the worst ever hospitality i have ever experienced by a very rude and arrogant lady named Bri. (the so- called general manager of this place). She should not be working in this industry as she lacks the basic skills to be “polite” and have attitude to serve customers who pay 9£ for a “unlimited“ breakfast(as they sell) and she very arrogantly refuses to take order on the table and insists everyone of us(12 of us) to place order together and not call her again to place the order as she is busy serving other customers but forgot that we are her customers as well. Upon asking her to be polite, she screamed more and loud so other people around her can also hear her. She is the perfect example of being someone who can ruin person’s holiday mood in the morning. She talks very rude and loud and not ready to listen. She then go to each table and talk rubbish/bad about other people and brag her being “arrogant” and try to prover her correct. AVOID THIS LADY IF YOU HAD NO OTHER CHOICE BUT HAVE TO GO THIS PLACE.

The waiters are not helpful and they rush you to order, to eat and to pay. The food portion is small .

Amazing staff and that made the core difference esp., Jenny Anna and Rosie, who were spot on in delivering enhanced Customer experience, went out of their way to ensure I get a Hot meal, though the restaurant was shut..

Decent pint and a good meeting place

Decent enough spot for food but its pub food like a typical chain . Service was brilliant cant knock the service or staff

Had Sunday lunch, good food and good value. Will go again.

I stayed at the Premier Inn next door so only went in for a drink but the team were great, Emma, Jeannette and Holly. When you stay away so much it's nice to have such lovely kind people serving, thank you 😊

Good place for a family out afternoon

The server's are very good, efficient and friendly

Staff friendly and helpfully however, Insipid, bland poor quality food. No pride taken in presentation. Avoid if you want a decent meal.

Staff really good . Jeanette was very helpful and friendly.

Janette was my waitress couldn’t have been more helpful and attentive, didn’t stop working and was very apologetic when the wrong meal came out. She also asked if I wanted to move table to somewhere more accommodating to do my work, top service!

Service was great Food not up to much and don't buy the fillet steak. It's not that. It's pub grub

Stayed at the Premier Inn on New Years Eve and had our breakfast at this place. Lady on front desk and running around everywhere was lovely. Hot breakfast was made to order and all great. Kids eat free so family of 4 cost £20 which is really good.

Very good food, friendly staff. Nice relaxed atmosphere

Great food/service/location. Highly recommended

Excellent service here from attentive staff. Hadn't booked a table but didn't need to wait to be seated. Breaded mushroom starter was watery on the inside and the mushrooms were a bit chewy; the batter/crumb mix was very strong. Chicken wings starter was good. Lasagna main and Gammon mains were perfect and the triple fried chips crunchy and fluffy.

The epicentre of gloucestershire

We had a very good meal at this large Beefeater. The steaks were very well cooked and very tasty. The restaurant has a large bar area service Doom Bar and London Pride which was a nice surprise. The restaurant is adjacent to a Premier Inn and therefore can get very busy. I would recommend booking in advance to avoid a wait. There is a large free car park next to the eatery.

It's good and you definitely get what you pay for. Don't expect anything special, like ronseal, it does exactly what it says on the tin. Simplistic menu, with a surprising amount of choice on there. Definitely good on a budget.

Graham looked after us from start to finish, his service was impeccable and attentive. Eating out with kids can be difficult, but he made it much easier for us and providing us with with things like teaspoons for eating beans, etc without us even needing to ask. Food was really good a well, everything tasted fresh and it was really good value. Highly recommended and again, massive thank you to Graham!

Absolute Massive thank you to all the staff on Saturday 26th August. I arrived at 12 to set up for a family gathering for my father's birthday and straight away Adam and the other early staff were straight on hand to help me put together the tables and decorations how I had planned it and were on hand the entire time to help me and my family make sure my dad had the best possible time. The food was unbelievably nice. Many of us had steak and I complimented the kitchen staff on the way out as the steak was such good quality, very well cooked and was delicious. Literally the nicest I'd ever had. It was my first time here and my experience was absolutely fantastic. Thank you so much to you all for making my dad's days go so well

Lovely roast always happy to accommodate fussy eaters like me

Great food nice friendly staff nice restaurant not to badly priced all In all had a lovely time

what a JOKE, 99p for barbecue sauce!! what has the world come to #costoflivingcrisis! 2 hours later and we were still waiting for the bill not happy:(

Lovely meal as usual, never fails at this beefeater, it was busy, but still very prompt service

Starters were a joke so small Had steak with uncooked fried egg to be fair I sent it back and came back okay

Great service by the team. Food ok. The only issue was that we were unable to swap garlic bread for chips. Charged for both!

Nice staff good food no complaints.

Excellent service, excellent food . Excellent manager.Allways a pleasure .

Always good here, glad it's still available, staff brilliant

The Breakfast was terrible. I’m amazed people rate this more than one star. Not your usual breakfast- two staff running around doing everything and the worst ‘English breakfast’ I’ve ever eaten.

Food ok , staff good but place looking very tired. Needs a face lift

I have been twice and both times the food was excellent and the staff were very polite and helpful

V good service didn't have to wait long for food

Great pub! The food was amazing and it has a comfy atmosphere. The wait staff was very attentive and pleasant. The fish and chips were delicious and so was the burger.

Kind and attentive service, delicious bacon burger and biscotti shake

Brilliant Sunday lunch. Had the Large, lunch, half a chicken, chunk of lamb and slices of beef. Well filling, the roast potatoes were superb,the meats moist and tender. Must go again, hopefully the service is a little quicker next time.

Fries missing from my order, waited over 10 minutes and full fat chunky chip arrived I said it was not as ordered so they said they will change my meal, no good to me when the rest of my party had finished their meals. Most disappointing, still charged me full price

Great food and friendly service. Great place to stop over.

Super motel well worth stopping there if working or playing in the area. Staff and place really nice.

Ideal if staying at the Premier Inn next door

My go to for breakfast as kids eat free, food and service is always spot on

Made even better by Anna, who was working hard keeping customers happy.

Absolutely fantastic meal, went for a mid week lunch and I couldn't fault it from start to finish staff were friendly and polite and the meal was absolutely delicious

Called in for a quick pint. Nice pint of stella

Great service stayed in the hotel, breakfast very good

Scruffy dirty place, food dreadful.

Really nice staff and great atmosphere

Today was the day that I thought I would go out try beefeater, turned out to be a load of …… for something that came out of water I’ve never seen a prawn so dehydrated in my life I also thought I would try out their crunchie cheesecake tasted like something out of an advent calendar, the best part about the meal was the pint of coke and even that had to much ice in it

My husband and I popped in for a cold drink after taking the dog for a walk-up around Birdlip. We sat in the rear beer garden. Tables could do with a bit of tlc, just sanding down and new paint, and the odd new piece of wood due to it changing size in the weathers Also quite a wait at the bar before anybody came to serve us, by then quite a few people queuing.

Pleasant atmosphere and staff but tired looking building and in need of smartening up.

Only had a drink in here, seems fine

Food was hugely disappointing, not for the first time.

Out for mum's birthday, I had the 2 course menu, 74 bbq stack burger 🍔 and a brownie with ice cream for pudding. It was very nice. I would definitely have that again.

Thank you both especially Tina who helped me downstairs with my disability and Emma to our waitress who we also found to be very attentive, helpful and friendly. Excellent customer service skills from me a retired customer service manager. Thanks again for an amazing evening!!!

Excellent service food julie our waitress was amazing

A steak house that serves good food but on the experience side

Welcomed with a smile, and great customer service throughout. Whilst I expected lots of lettuce with a salad, it was a little bit too much for my taste. The chicken was cooked perfectly.