Beefeater Grill-Marsh Mills in Plymouth - Phone Number, Reservations, Reviews

Car park was rammed with loads of work vans parked carelessly throughout the carpark, struggled to find a place to park. Once inside, the restaurant was full, probably due to everyone having a 40% discount voucher. Took 10mins for someone to take our drinks order and another 10mins for them to arrive. Food order finally taken and proceeded to take 55 mins for 2 steaks and a plate of ribs to arrive, and this was after we had chased and asked to speak to someone in charge. Ribs were cold and husband refused to have a new meal plated due to time waited. We were there 2 hrs and only 2 of us ended up having 1 medicore course. He did get a free beer, and management finally came and spoke to us. Apparently they don't have any control of their booking system and can't turn it off, so they have to accept bookings even though they know they can't cope with it. Husbands birthday meal was ruined. Felt for staff who seem to not have any local control over the restaurants booking system but we were told they were still taking in walks in. We won't return for a long time, unfortunately, even though it is very local to us

Understaffed on some evenings, so felt sorry for those on duty who worked tirelessly to keep everyone happy. Meet & greet desk easily overrun at "pinch" times - this could have been solved easily with a staff member's prime duty assigned to booking in, then handing over to table service staff. However, all was covered in a very cheery way and all visitors made to feel welcome, so I'd say well done to the staff clearly achieving most of their targets in trying conditions.

Really great food, perfectly cooked steak, staff were really friendly and helpful and a nice large, clean restaurant. Only reason for 4 stars is the high prices

Over priced springs to mind. It really isn't value for money. We have been to this establishment a couple of times now. The first time was about 8 years ago, and it was really good. But it's definitely gone downhill since then. DON'T order a burger, it looks like something you would get at a Wetherspoons but for twice the price. What was in the picture and what we got, was VERY different. I wouldn't have minded had it not cost £15.99. Working in the food industry, I would have been embarrassed to serve such a pathetic looking meal. My son and I both had steaks. They were very tasty, mine was slightly undercooked for my liking, but I didn't complain because it had already taken over an hour to come out. The portion size was generous too. Thankfully we had a discount code so we didn't have to pay full whack. The staff were friendly, particularly the young lady behind the bar. But the food just isn't worth the asking price. Sorry.

Leah took my order for dinner. She was clear, helpful, polite and at the same time was fun, good communication, efficient, I dined solo and she kept an eye on me to ensure I didn’t feel isolated. I enjoyed my experience with her being my waitress. Thanks Leah 👍

Came down to watch football as I was visiting friends josh was a credit to your company very helpful got involved with the banter and friendly made sure all the tables were clear of plates and glasses made my experience fun and enjoyable will definitely come back and will recommend your hotel and restaurants

We have visited this restaurant before and found it ok. This time it started well with a flood in the mens toilets and no loo paper in the ladies. This was on a quiet Monday, early evening! No Salmon! No mustard! No tartare sauce! Staff not particularly helpful , and the wait ( considering it was quiet) was unbelievable. It was if they were waiting for us to order more drinks before they brought the food. Food was average.

When we arrived we were looking forward to a Sunday roast but were told it finished at 3pm. We ordered 3 x fish and chips and one steak and ale pie. When the order arrived the chips were cold and the pie was lukewarm and despite the menu advertising fish with tartare sauce there was none. We complained to the waitress and she said there was no tartare sauce. She said they would replace the chips. The chip arrived in four bowls and they were overcooked. We asked to speak to the manager who was very abrupt and said she would take one meal off the bill. We said that we felt that 50 percent off would be more appropriate but she refused. I have used this restaurant many times but would certainly not return. The manager need’s replacing.

We had checked into the adjacent premier inn for 2 nights and as a general rule always have a meal deal at the on site restaurants in this case Beefeater Lucky for us there was a big queue at reception so decided to just pay for an evening meal as it was getting late. The food choice wasn’t good and the food mediocre but there should be no excuse for dirty tables and toilets On route to the loo a disabled toilet with high chairs stacked in front of the door and opposite there was a fire exit blocked by a stack of spare chairs. Needless to say ate breakfast in Sainsburys and had our other Evening meal at the nearby harvester which was excellent

Hotel and reception staff great. Reservation for breakfast asked for a tip before having any service or food? Seated next to a filthy pillar with guests and staff squeezing past basically bottoms brushing against our plates. Unpleasant experience. Receptionist promised a refund we will wait and see. We have stayed here many times but will never make the mistake of eating here again.

Arrived early but sat down right away service was excellent served by Judy who was outstanding . Meal was hot and very tasty mm would recommend this restaurant

Lovely meal out with family at this busy restaurant. We were served by Leah who was exceptionally polite and friendly at all times. Food was as ordered and as expected and the wait time was fine, especially with how busy they were - We will return again soon

Staff was friendly and helpful, unfortunately food was very poor. I had a steak which was red almost rare and I asked for medium well, the replacement was so well done it had dried out and took ages to chew and needed to be washed down. Shame for me as I used to be a regular but not any more.

This restaurant is great for a chilled out dinner with friends. We met early Sunday evening for a lovely slow, fun end to the week. One of our friends has a food allergy: but she is guaranteed a decent, allergy-free supper here. We were served by an attentive server called Leah - very polite and friendly. 10/10

We went here for my step dad’s 70th birthday dinner. Jody our server was amazing and she made the dinner really special. We had a room off to the side and it was great for kids and the family meal.

Georgia was her name, Serving food and giving you the best beefeater experience is her game! Always there if we needed a drink and kept the kids smiling

Lauren was professional,pleasant and is always very. Helpful. She always makes our visits a very happy experience. We are regulars

Nice lunch today served by a very friendly waitress called Judith B will definitely return sometime soon . We were also given a voucher for 25% off next food bill thank you

Awful place. Came here because we were staying in the adjoining hotel. We were there for about an hour and a half and the tables around us were never cleaned. Service is non existent (except Millie, who is wasted at this establishment, she is excellent and attentive. My stars are for her only) Food was below average. Overcooked chips and what tasted like undercooked chicken and ribs. One person came round to attempt to clean some of the tables in the other side of the section. She took some glasses to the bar and never returned, leaving the cleaning spray and cloth on one of the tables. Horrible place.

Went to Beefeater Marsh Mills today to celebrate my birthday, was served by Lauren and Tiff, who both gave exceptional service. Food was also exceptional, would definitely recommend. Huge thanks to staff for my birthday meal and gift. Look forward to seeing you all again soon

I have had several negative experiences here in recent years and know of several close friends who have also had less than satisfactory experiences at this establishment. I shall only elaborate on the most recent,(24/03/24) We had table booked for 1pm and all food pre-ordered for 16 people. Not everyone had the full 3 courses and the venue was fairly quiet being a Sunday. The mains - 1 meal missing an egg . 1 meal missing beans. Both rectified quickly. We finished our mains and it was a good 30-60 minutes and nobody had come to clear them away or ask for drink orders etc. 1 of the party had to move all plates to a spare table and EVENTUALLY a waitress took them away. We had to wait approx 60-90 minutes for 4 desserts. We were asked if these had been ordered. Everything was pre-ordered! This was after 2 people had been to enquire on 3 separate occasions. To top it off we had 25 % off through NHS app but they somehow managed to mess the bill up and charge us £15-20 extra. The Manager eventually deducted that incorrect fee. However from start to finish it took 3 1/2 hours for a service which always seems to be lacking . If It isn't poor service and lack of acknowledgement, one is often left disappointed as they often do not have food , even if it is pre ordered. It is not somewhere I booked and given the choice would rather go elsewhere. I would advise to avoid this establishment if possible and better spend time and money elsewhere.

We thought we would have dinner at the beefeater. Party of 4 with a child included. Restaurant not particularly busy. Fizzy drinks with no syrup we mentioned to waitress and she said they looked ok to her but would change them. We ordered a child’s meal and 3 mains. Our child’s food was burnt and clearly thrown on a plate. Side of carrot sticks unpeeled and still had the ends on. Our 3 mains were all cold. We tried to get the attention of staff but as we were in a booth where ignored. After we finished our cold meals and our child’s burnt meal (which he just picked the cheese off I visited the toilet. Well good job we were leaving. Sanitary towels used and on top of bin. Toilet paper all over the floor. Unpleasant smears on wall. Toilets get dirty but clearly no cleaning schedule. Absolutely filthy. We won’t be visiting again.

Always had good meals and good service at the Marsh Mills. We went on Mother's Day, waited to be seated while they cleaned the table, no issue, the restaurant was packed. Short wait for our order to be taken, but then the wait started. 40 minutes for the starters to come, then around 50 minutes for our mains to come, we didn'tbother with sweets.. Staff were great but overrun by too many bookings. Kitchen must have been chaos. One table next to us left, no mains after an hour. Dirty tables were left untouched. When our mains turned up, 1 steak was walking MW, another was cremated R. Chips were hard, potoes on another cold in the middle. We told the waitress when paying, she said she'd get the manager. We said no as it was the shift from hell. No chance they a chance to check our meals. Where we were sat no one passed so we got on with it. I did email to put our point of view across. No reply after 2 weeks. So here I am.

Called in on spur of moment in hotel and staff and locals were welcoming especially Jo who was working so had a good evening!

Absolutley shocking service, table was booked for 18:30 we were all on time but we were seated at 19:15. The waiter took our order fairly quickly and our starters came out in good time and thats when the service got worse, the food was good apart from one of the deserts apple pie with custard the pie was frozen but the manager insisted it came out an oven not a chance the man was dilutional,our server went home just after the main course was served and it seemed no one else wanted to see to any of his tables after he had gone home we had to ask for our table to be cleared we had to ask for cutlery no meal checks were done and the so called manager looked an awful state his uniform did not fit properly exposing his stomach his finger nails where disgusting, never again will the family come here. we finally left around 21:30 very disapointed

My family took me there for mother's day, we have been here many times before and always pleased with food and service but sorry to say I can not say the same on Sunday. The service and food was absolutely shocking, we book for 5pm...

My personal assistant and I just had our lunch at the Marsh Mills Beefeater restaurant. And it was really REALLY lovely in there. The staff are very friendly and the food there are delicious 😋 One thing I can recommend is you try the lunch...

Mother’s Day meal for 6. We waited a while for our table and drinks, but the real problem was the kitchen. Place was full and the kitchen either inadequate for the amount of meals to be cooked or insufficiently staffed. Main course was over an...

Mothering Sunday was a complete farce at The Beefeater at Marsh Mills. Thought it was strange I had received a phone call in the week to see if we were still needing our booking, after experiencing Sunday I now know why!! We luckily only had...

Loverly staff good food good beer and good value good service But don’t get there before 1200 as they don’t serve alcohol

Yes it is especially the nice waiters/waitresses and amazing food. I would highly recommend coming here for your dinner/breakfast/lunch.

Friendly welcome from Josh and brilliant service from Jo, food was great the whole family enjoyed it! Great atmosphere!

This, as most people will know, is a large national chain of restaurants. My review is based on this fact. Our waitress, Georgia, was friendly, smiley and professional. She had a good sense of humour and showed considerable patience as we placed our order, especially...

Great food , staff member josh went above and and beyond in helping us ,couldn't ask for better service , he is a total credit to the place and we will be returning because of this and all the other staff members thankyou

Incredibly well set up, I requested it be made special for our 1 year anniversary as our first date was here. The service was impeccable and Josh was the best service we could have wished for. Everything was perfect and we had the best time....

All staff were absolutely incredible, although I do need to give a massive shout out to Josh. This was where me and my fiancée first met and we arrived with such a warm welcome - and me without knowing had a lovely surprise waiting at...

Great food and excellent service from our server Josh. The venue is nice and well laid out, with great parking and level access for the older members of our family We will be returning for more family meals in the future.

We attended last night as a group of 9, 7 adults and 2 children. We arrived at 5, waited patiently for starters, which were served and finished by around 6, by 7 We still hadn't had our main course, we were quite close to the...

Visited recently visited and ordered fish and chips from main menu. Hardly any fish in the batter; seen more in a budget range fish finger. Waitress said she 'woud tell them'. A fellow diner said bits of her her meal were a bit cold. Will...

Booked in to have a date night for our anniversary when we got there there was a card on the table and 2 bottles of processco card read happy anniversary love Jolie and the team was such a lovely surprise. All staff were amazing especially...

No complaints at all, server was tiff and she was a credit to the company. Food arrived quickly and no complaints at all. Will definitely return

Excellent service staff are always brilliant and so helpful josh especially is always the first to help! Keep doing you guys your doing a great job

We had booked a table for 9 people at 6pm this evening. The queue was out the door when we arrived. It was over an hour before our food arrived. The waitress wasn't particularly friendly or attentive. Food was luke warm and nothing special. All...

Poor experience, I went here by myself while on business, I booked through the premier inn check inn, there was a large queue to be seated upon my scheduled arrival however, when I got to the front I was told the premier inn check inn...

Most domestic cooks could not have pulled it off without disaster, cooking for over 300 people takes skill. We always recommend Beef Eater for value and money. Looking forward to next year.....! Poor staff run off their feet.

4th Feb. Breakfast is a bargain. 2 kids eat free with 1 adult and it’s all you can eat. However this morning was rammed. We came as part of my son’s birthday as he loves it especially pan au chocolate and Nutella. They had neither...

What a fantastic experience, the staff, although all very young ran the restaurant with courtesy, and total efficiency, Josh, and Leah were totally amazing and although they were extremely busy were totally on the ball and super friendly. The food was amazing thanks to David...

Went for my son’s birthday. A large family table, took ages for someone to greet us! We waited half an hour for anyone to even come to our table then to be told we had to order our own drinks at the bar! Not a...

Ate here as we were guests at hotel. Lovely warm welcome, table ready at time requested. Huge party in having Birthday celebration………. Though It didn’t make any difference to the rest of the restaurant as it continued to operate seamlessly. Food was out in good...

Great service and great food. Elaine was a great hostes. Very busy yet everything came on time and well cooked. Would recommend 👌

Amazing food and very frendly staff my waitress Judith B was very frendly and very helpfull had a good eveing and will go back again.

Been eating here every night for 3 months, staff go out of their way to make your food to suit your needs ( especially Judith) 10/10 would recommend

Great service by Judith B. Good food and for a great price! Will definitely be back again. Thank you very much beefeater plymouth

We come for all our family get togethers/bday meals. They accomadate the whole family (25 people) extremely well. Good food, great service and we will continue to come. Last night was a bday celebration and the staff was rushed off their feet but still delivered...

Stood at bar for ages to order food to take back to my room in the Prem Inn next door. Didn't mind so much the wait but noone even acknowledges you. Ordered the Lasagne. Basically wouldn't feed it to my dog. Disgusting cereal bowl of...

Our waitress was Leah, who was excellent, very friendly. Only complaint was the time it took to deliver our drinks and food.

Visited last night (Wednesday) with a group of friends . Sat in a draughty cold booth near the toilets… food took over an hour to come out despite restaurant not being particularly busy. Limited menu to what used to be offered, haven’t been here in...

No one on reception long wait until .h husband went to bar. From Then on first class service from friendly waitress Kayleigh who was so helpful and lovely. Food good but pricey if we hadn't had forces card.noisy atmosphere.

We were her to celebrate my daughters 30th birthday and it was a party of 23 people and we were looked after by Josh and David from the beefeater and they provided us with excellent service and they are both so friendly. Food was lovely...

Greeted by a very rude member of staff. We were there for my sons birthday, as soon I walked into the restaurant I was told to be respectful of other people eating .When I turned around to see what the children were doing, they were...

Our waitress for the night GABBY, she was amazing, made us feel very welcome, excellent customer service, lovely girl

Christmas Day dinner Worst experience ever 15 minutes waiting to be seated , drinks order taken promptly but had to wait 30 minutes , a family member eventually went to the bar where our drinks were sat on a tray ! Starters were disappointing to...

Been here 3 times on Xmas day as a family of 7 and this must of been the worst experience ever. Last year it slacked a little but thought we’d give it another try. Waited a while to be seated, then another 15 mins before...

Came here for our Xmas meal, lovely food! Staff was lovely too, great atmosphere! Service was a bit slow but it’s Xmas and everyone was busy

Christmas dinner took 3 hours! Food was less than average. 20 minute queuing to get in despite booking. 1st drinks order took an hour to arrive, 2nd never arrived at all despite several prompts! Beefeater, you need to get your act together and improve your...

Great staff who worked hard but was such a bad experience. After dessert we waited one hour for main . Continuous prompting staff for drinks orders ,also food . Very apologetic several times . We will not be returning so much improvement needed on organization...

Christmas Day lunch - Happy staff, festive atmosphere, lovely food and very attentive efficient and friendly staff and for our 1st Christmas Day lunch out it was lovely. Thank you to everyone who made it a great experience. Well done,and thank you Gabby who was...

Christmas Dinner. Food was excellent but service was terrible. Waited 25 min to be seated despite a booking. Waited 20 mins for first drinks order and 40 mins for the starter. When main finally arrived one of the orders was wrong. Ordered second round of...

Table booked for 4pm weeks ago. Had to wait until 4.50 to be shown to the table and then had to wait a further 20 mins before they took our order only to be told there was no crispy chicken wings available for the combo...

Booked lunch for a family group of 4. Waited 7 minutes standing in reception area. Shown to a dirty table which was duly cleared cleaned and then waited several minutes for our waitress to appear. It was clear at that point that they were understaffed....

We booked the side room for a large group of us to have our Christmas lunch. Food was great and the staff were brilliant. They were so busy but really cared for us and nothing was too much trouble. I also went back for breakfast...

Met our great friends for our annual festive meal get-together. All chose the festive menu, all chose the steak and upgraded to a fillet. The steak was perfection, melted in the mouth, and the portions where extremely generous. All in all a fine meal and...

Four mature adults went for our annual Christmas meal. We all chose the Christmas festive menu. Initially we chose the three courses but the starter and fillet steak main were so generous and delicious we could not manage deserts. But did manage coffees and an...

The food was excellent and my steak was cooked perfectly. Great service too, despite the fact that it was really busy. All the staff were lovely and our waitress, Georgia, looked after us brilliantly.

Food wasn't perfect but was still lovely. The staff more than made up for this though. Tiff and Josh were friendly, fun and had great customer service. Definitely two members of staff that bring cheer and know how to speak to people to make them...

Called in for a drink at 9pm as we were staying next door at the Premier Inn. One girl was actually serving at the bar and busy making a few cocktails and the Grinch jumper barman was masterful at ignoring us, avoiding eye contact and...

Exceptional service from our server Georgia. Polite, friendly, attentive and professional. A lovely experience for birthday celebrations. Nothing was too much trouble. Thank you

Just had a fantastic meal staff were brilliant served by josh and Georgia very helpful and friendly would recommend it to anyone

Had a great meal , i had steak and my friend had lasagne and both meal were amazing . We was served by Georgia who was polite , friendly and efficient . I would definitely recommend this place .

We went for my dad's birthday, had a voucher was very good value for money. We was served all evening by Georgia who was a lovely lady, very friendly and couldn't do enough for us. Also very happy which always helps.

We attended 8pm on a Friday. There was vomit in the carpark, then drinks order was wrong, then mains order was wrong, then last drinks order took over half an hour. When we complained the manger was just full of excuses. Was not impressed at...

We were served by Georgia at Marsh Mills Beefeater and she was amazing and so welcoming 10/10 service! Highly recommend 🫶 🫶

28th October. Not too long a wait, which is good.(We overheard staff member saying they were short staffed in the kitchen) Unfortunately the food was lukewarm, turning to cold very quickly and most left on the plate. We had a 2 year old with us...

Served by Georgia excellent service considering the 50% discount made it ver busy thank you! Xxxxxxx

We had dinner here on consecutive evenings while staying at the Plymouth East Premier Inn. The service was friendly and efficient and the menu provided lots of choice. The portion sizes were great and the quality really good. As I have a severe food intolerance...

Had a great 50th Birthday meal, food was great, staff were brilliant, Josh on hand ensuring everything went smoothly, a lovely evening made better by Josh and the team. Thank to all involved including those behind the scene

We visit this restaurant quite regularly and have done for years, we always have good food and the majority of the time good service from staff. Tonight we felt a few of the staff seemed to stand around chatting, one even sat down a couple...

Josh served us for most of the evening and was extremely helpful, he made us all laugh and even got the rest of the staff to sing happy birthday for my dad

We visit this restaurant quite often and are always served with nice pleasant food. We make good use of the 40% off vouchers which are really good and the service is always good . We were served recently by Josh and feel that we were...

Celebrated my sons 18th here and the staff, especially the manager Josh, were extremely helpful and accommodating, going the extra mile to make the event special. And the food was delicious. Thank you so much ☺️

What an inclusive inviting atmosphere. Travelling with autistic children is always stressful but the accommodating nature of both the Premier in here and especially Lauren has made a meal out possible. Bravo guys.

Today was the first and last time I will visit this joke of an establishment. My friend and I headed for a very quick lunch before she needed to head off to an important appointment and their payment systems wifi dropped out meaning that payment...

Last week two of us were working at Saltash Services, Cornwall. Since we were in a large van a restaurant with a a good sized car park was needed for our evening meal. We found Marsh Mills Beefeater in Plymouth. They were quite busy with...

me and my mates where out for a few drinks and food the lady with the red hair think her name was jo had amazing service and was very polite

I was out with my mates for food and a lady I think was called joe with read hair was great service

All the staff was excellent excluding the bar staff had the best laughs when we had a few drinks at the bar very welcoming. Joe is definitely the best bartender I have met she makes the bar a good place to drink been here for...

I have a son who has autism and I wasn’t able to eat out at restaurants for YEARS as he had an eating disorder and would only consume pediasure milk from the doctors. Now he eats so many different foods it’s amazing. At 11 years...

2 of the party had fish, and 1 had the chicken burger a 45 minute wait!! 2 meals came out, had to ask for the 3rd, which took another 10 minutes To say the fish was poor is an understatement batter pale and greasy fish...

Arrived early as we were meeting a long term friend for lunch and it was my birthday lunch out, had two coffees in the bar area first, my wife had to use to toilet and No tissue,extremily smelly toilets,only apparently opened!.. We went through to...

Rude staff. Had the breakfast which is self service at the end asked if I was giving a tip in which he handed the machine I had said no. He made a comment “the food was no good” in a sarcastic way. All in front...