Beefeater in Brent

Unfortunately I’m having to give this a one star review as they had most of the food items unavailable during our visit. The waitress told us the festive menu wasn’t available which is what we booked for. She actually said, let me tell you what we do have because we don’t have most of the things: No fish items, only 4 steaks left. 3 desserts and none of the main meals on the festive menu. We had to settle for chips and a few starters. The calamari and chips were over cooked, almost inedible. The place wasn’t that busy however she told us that there had been an issue with supplies over that past 2 weeks. The same thing happened this time last year.. no salmon available. We won’t be going again. The kids meal was also missing items. We had to call earlier in the day to amend the booking and that was the opportunity for them to tell us that many items were unavailable, however they didn’t mention anything about the menu. The manager is elderly and seems out of his depth. They are not serious. You can’t accept bookings when you only have 30 per cent of the menu available. Please don’t book here. Save yourself the disappointment and waste of time.

It's a great location, atmosphere is amazing. Food is wonderful and cannot praise Priyesh enough. Great, Great Great, 👍

I ordered gravy but got beans instead unfortunately. Rest was good

Cold and wrong delivery address

Every few wks, I meet with a good friend at the Travellers Rest. We love the relaxed atmosphere there. Parking is free- you need to enter car registration, into machine inside. We always find the staff, helpful & friendly. The manager Frank, is always very welcoming and friendly and is very hands on. The other staff are really nice too. We enjoyed our meal & always stay for a good chat. As we were leaving, we saw 2 guys clearing all the leaves away near reception & carpark area, good to see. Overall, another nice trip to the Travellers Rest. Highly Reccomended 👌🙂⭐️⭐️⭐️⭐️⭐️

It didnt come with the popcorn chicken. it alredy came with it so there should of been 2. can i get a refund

Absolutely disgraceful lack of any kind of service. Went with friends this morning at 8.50am for breakfast. The restaurant was totally empty. We were approached by a member of staff. "Have you booked?" She asked. We looked around at the glaringly empty restaurant. "No we haven't." We said. "There's noone here?" "Well we're not taking walk ins sorry." No explanation whatsoever. It left us all uncomfortable and frankly shocked. Perhaps a management reshuffle is required here! Good grief.

A group booking for Christmas lunch of 10 people. We enjoying our hearty two course meal. Priyesh and Eva were amazing!!

Really good and fresh … surprisingly … followed instructions perfectly and tasty and enjoyable.

The time changing so it looks like it wasn’t late, is annoying. I had to call the store and was told the driver had not arrived after 45minutes. I said my food would be cold and was told no they keep it hot. Literally got my food that was now like warm like it had been sitting there in the side. This is the first and last time I will be ordering from this store. Especially since it shouldn’t be cold when I live so close. Disappointing.

upon receiving my food I noticed that the driver was not using a food delivery bag to keep my food warm. secondly the portion of the mini fillet and popcorn chicken was not good. the fillet looked like a flat wing and popcorn chicken box was not filled up as it should have been. I normally don't complain like this but this was very poor service by both the restaurant and the delivery driver.

KFC what's not to love. All hail the Colonel!!

The worst burger I've ever had. I've ordered from here many times before and never had a problem but this time something was totally wrong with the chicken, it was so hard and tough that it was impossible to even bite into and I had to throw it away.

nearly a £30 order and the whole lot is stone cold

It’s amazing thank you just eat

food cold. and ketchup mayo not included when specifically mentioned in the order to send some!! no more just eat + all this goin on social media just to see how many ppl have complained about just eat and if just eat did anything abt the complaints. plus this review will be ignored as well!!

I hit “Order Again” and instead of the meal I had previously ordered. I get a single piece of chicken!

We stayed at this Premier Inn over a weekend and met Eva on both nights . She served us and would highly praised her as a valuable member of the team

Staff are friendly and helpful but the food is very poor. Fairly expensive given the quality of food. My salmon was tasteless and so overcooked it was like rubber and the baby potatoes (not garlic potatoes as stated on the menu) were rock hard. I’m no chef but I could have done cooked this meal better. The decor is shabby and seats dirty. Such a shame that this was our experience.

Usually the order placed when in store is incorrect..or item is not ready..one of the worst kfc places that I have visited.

The food was cold and wrong items were delivered

Good as always BUT why do you always leave something missing a coleslaw missing or a can of coke This time is a can of Coke come on guys.

Food was cold but good amount of food and quality

driver went to wrong address I waited for him 3 minutes in the rain I got soaked. he was driving past me couldn't see me..

The delivery person was very rude, abrupt, no customer care and clearly had a problem with my race. Appalling needs firing.

Everything great and EVA our waitress was absolutely excellent and couldn't do enough to help us enjoy the occasion THANK YOU EVA

My husband order take away it said it was delivered it hadn’t been so then he had to go to the shop,we tryed ringing before hand no answer,every time we have kfc there is problems it’s either cold,missing bits,etc

Great experience and friendly staff... very welcoming. Eva was our waitress and she was very accommodating. Thank you for making our evening special.

please wait for us to open the door. do not ring 3 times nor knock the door or window.

Waited for 5 minutes to be served. Saw the lady on the computer in the back office. The other worker was standing talking nearby. He was eating chicken and dipping in a sauce. Took a while to get my order made and another guy after me standing also for ages to order. Also the guy didn't look to be wearing gloves during making the order. I think they need training and make sure they always have staff attending to the front and customers.

Everyone who served us had incredible service but one person in particular I want to thank is priyesh. So helpful and kind. He even went out of his way to help me find the baby changing room and cleaned it before I used it, even though it was already clean! Such careful consideration, very happy with his service! Thank you so much will definitely come back :)

The order on time but stone cold. Thanks.

Half my order was missing Never again

Just Eat is rubbish. The delivery man didn't deliver at all but showed delivered. Didn't collected the delivery and didn't get a refund, no one cared at all!

Twister had lettuce and mayo instead of the normal crunchy salad you would normally get. Was very disappointed. Nice portion of chips instead of what you get in most KFC’s which is normally just a handful.

The chicken was really salty, never had it so salty before.

scheduled for 2pm. arrived beyond 2:05pm

It was delivered 2 minutes before the expected delivery time and the food was very nice and fresh...

Very quick service and fresh foid

Driver was abusing asking for order number when he came at right place. What’s the order number ?????????? I said Rodney No the Number…. And after I received the parcel it was mashed up

No popcorn chicken? Missing from order

good quality and nice delivery👌🏻

very bad I got on delivery but inside cold drinks not cold and not salt a d pepper included 🙃

Very bad service - unresponsive and rude staff! The order was given wrong to start of with. When questioned, the staff were rude and the communication was appalling. I would not recommend. And Food is very bad and very unhygienic ! So we will not come again and i would not my friends and relatives

I have never seen such dirty service anywhere, never take yourself and any of your relatives for food! All staff is not good ! Staff behavior very Ruadly and they had neither good food nor light!!! Worst restaurant and Very Unhygienic.

This restaurant staff is very Bad rudly behaviour and measurable face. Not welcoming at all and this restaurant very Unhygienic and food is Very bad so again i will not coming and i say my friends and relatives.

This restaurant staff is very Bad rudly behaviour and unhappy serve foodNot welcoming at all and this restaurant very Unhygienic! This restaurant and food is Very bad so again i will not coming and i say my friends and relatives.

Your Staff member Savita very Ruadly behavior🫤 for purchase snd delivery and she is language is very unexpected she is food packaging not good type packing and i feel she is very Unhygienic🤮 so again we will not coming and i also recommend my friends and relatives he also not going. Thank you

We did not have a booking so did not know if we would be allowed to eat. But the manager, Frank, greeted us at the entrance and immediately put us at ease. He passed us over to a colleague who took us to the restaurant area. The staff were very helpful and knowledgeable, taking care they understood how we wanted our food done. Frank came around later to inquire everything was to our liking. The food arrived in good time and tasted just right. Generous portions too. For a pub/restaurant, we were pleasantly surprised to see the staff fuss over us as if it were a fine dining restaurant. Premium service at a reasonable price. Will definitely be returning.

food was nice. slight hiccup as the code I was sent didn't work for the delivery man, no point sending me a code if it's not right

Absolutely Terrible Experience at KFC Kenton Rd** If I could give zero stars, I would. This was hands down the worst experience I’ve ever had at a fast food restaurant. I waited an unbelievable **20 minutes** for a simple bucket of 10 pieces of chicken. During this time, I watched multiple other customers receive their orders, while mine was completely forgotten. The service was excruciatingly slow, and the staff seemed utterly disorganized and indifferent to the growing crowd. How hard is it to hand over a bucket of chicken? Apparently, at this KFC, it’s a monumental task. Save yourself the frustration and go somewhere else. This place doesn’t care about its customers, and it shows. Avoid at all costs!

Where was the food delivered, certainly not at my door step!

Stayed at the Premier Inn and used the Beefeater for Breakfast and evening meals.Staff were amazing and helpful considering the restrictions faced.Half the food & drink menu was unavailable. The Beefeater needs some serious TLC. Leaking radiators in the restaurant,no seats on the male toilets and in serious need of repair and a clean.piles of bricks lying around the outside. Full of weeds,unlevel slabs,rotten window frames.The building looks seriously tired and dated. Major investment required!

Peiyesh, gave us a wonderful service and showed great kindness, his attention to detail and a desire for people to be well cared for shone through

order arrived on a motorbike, shop was 10 mins away, walk. followed map , he went past us somewhere else first? order then all arrived cold. so take it was sitting on counter then detour on top. was in edible cold over cooked to. Requested refund, which prob won't get

I ordered a chicken burger on Uber yesterday it felt like plastic it was probably cooked from the day before or I don’t no how many hours ago , I had issues at this place before avoid this kfc

Poor food quality. Not like kfc standards. Very disappointed

I had missing food my burger was missing and my fries were burnt

Sorry to say this disappointed food cold n no tissues provided never again vvvv cold paid 17 quid kFC

terrible. incomplete order and not fresh

the food was lovely, tasty and surprisingly hot, thank you

In this order I didn't get my 7 UP 1 litre bottle. I am very unhappy with the delivery..

First appearances it was old, tired and dirty! Mentioned the set menu and was told it’s only Monday to Friday where I then produced so many emails from beefeater stating it’s now run on a Saturday too! The lady said no and spoke to her manager who came over and said well you can have it or you can eat off the main menu! His attitude was odd plus if beefeater are emailing constantly about it they should surely know that the set menu has been extended. After the look of the place and the way we were treated we decided to eat somewhere else. Sadly would not recommend this place to anyone.

The restaurant is really run down and dirty. Had to ask the waitress to change my chair as it was stained. We requested a meal from the Sunday dining menu (it was a Sunday)as was told that it wasn’t available and the waitress (Eva)took the menu out of my husband’s hand!!?? Then she said that the management were not going to serve any cocktails…reason??? None given. I wanted to order the steak sampler and was told that there was no fillet steak…(not surprising, considering the calibre of this restaurant!)I asked if I could just have another sirloin steak to replace it…Eva said management said ‘no’. She kept apologising all through the service and kept saying ‘I am trying my best’! Ok…so I order just the sirloin steak and my husband had the surf and turf…the steaks were barely lukewarm…when we complained, Eva said ‘it was because we ordered our steaks medium rare, that was the reason why it was cold’???? Absolutely UNBELIEVABLE!! As if we have never eaten a steak in our lives!!! Taking us for complete fools!! So ignorant and rude! They cook their steaks from FROZEN…enough said! Cheek!! I asked for a glass of water, but didn’t receive it…the glasses looked dirty anyway, so that was fine. We couldn’t get out of there fast enough…I wrote to complain twice…no reply. We will never go to another Beefeater restaurant again…PLEASE do not visit this place if you enjoy decent food and service…horrible experience!

Great service staff very attentive

I always order from this place and experienced minor order mistakes. I used to ignore it but recently the missing items in my order happened more than twice. I am not sure why this happens but they always(2 times) forget my large gravy. Today they went extra mile and also has some fault(odd smell and colour) in original KFC chicken. I just love KFC but KFC doesn’t seem to love customers or take care of their franchise holders.

Fries were plain and cold. Did not have signature seasoning

Didnt send part of my childs order aswell as drink for family

i dont receved my order i pay for this but dont receved.....................

Food was lovely, driver was very kind

delivered on time, food was hot and tasty

I paid for spice chicken as well !!!! And wasn’t delivered !!!!!!

The delivery guy, a true gentleman

Depending on the staff you either get good service or poor. Too many times when my presents his student beans discount, some staff do not offer the popcorn chicken snack box. So if you don’t know, they just let you go without. But another set of staff given to you without asking.

food was disgusting!!!!! burnt to a crisp so there was actually very little coating and the inside chicken was completely bone dry!!! I'll never order from KFC Kenton again that's for sure!! The delivery was on time, so it's nothing to do with the driver -

chips were lukewarm, wrap was nice

Gravy missing, Pepsi instead of Tropicana (which is extra charge!!)

chips were still warm, wrap was tasty

The spicy wings offer of 20 for £12 is amazing! Hope it lasts for longer as the wings are best !

All the time this shop I got problems whit delivery missing items or I don’t deliver the order

Ordered a bucket meal for 1, didn’t get the 2 hot wings I wanted, instead replaced with fillets, all very salty and the bottle of water was warm.

All nice and hot just forgot my bottle of drink

we found a worm in the chicken!!!!!!awful experience!!!

Very fast delivery and glad the delivery guy used the heat-insulated bag. However, the food was clearly not sent freshly prepared and piping hot by the restaurant. It was lukewarm and had to be re-heated in the microwave. Very disappointing.

Happy with the food and the quality. Arrived before delivery time. All in all everything is good

Its really worst experience. The food was really salty and not cripsy

all the food was hot, and tasty, thank you

just excellent. so much better than Colindale branch

incomplete order on many occassion, terrible service.

The food was nice. The delivery guy was friendly and polite and followed the instructions.. all in all positive interaction . Thank you

missing one main item rice box missing

this is ridiculous 😡😡... I didn't receive my order. showing delivered

fantastic. hot fresh crispy juicy chicken great fries too

I am very sorry to write this as the staff are friendly at this KFC in Kenton but it is ridiculous that they do not serve krushem milkshakes! This does not make any sense as it is a product on the KFC UK menu! They must rectify this as soon as possible!

food was ok, lukewarm, but tasted alright

The chicken is pink inside and very oily I get this kfc all the time and never complained but today it’s a mess

superb.. Thank you Just eat.. Good delivery.. 👍🏻👍🏻

So bad waiting for so long so food is cold now

it was tasty but the legs skin coming out. the pieces not enough

Ordered the biggest bucket they do over £40 still 3rd on delivery drop off chips where stone cold GREEDY SHOP OWNERS CHARGE ENOUGH BUT WONT GET MORE THAN ONE DRIVER F@$KING JOKE that’s why we stopped using Harrowweald now it looks like we will stop using Kenton to unacceptable