Be Chocolat by Michel Clement in Brighton and Hove

Ordered vegan chocolates on line. Received a box with a very dull selection. At least one was broken. Most weren’t actually on the vegan menu enclosed so have no way of knowing if they’re actually vegan. Also ordered a non vegan box wasn’t much better. The packaging wasn’t the lovely Xmas packaging shown on line and the selection was awful. I had ticked the ‘little bit of everything’ option we actually seemed to be ‘what no one else wants’ option. Complained to Gina who offered me another box when I was in Brighton (135 miles away!). I said I wanted to give them as Xmas present and so that wasn’t a reasonable solution. I’d previously bought chocolates from the shop so knew these fell well below their usual standard. Gina emailed me and said they’d send replacements which would arrive this week. Unsurprisingly nothing has arrived. I will have to go elsewhere to buy replacement presents as I can’t use what they’ve sent me. Extremely disappointing. I like to use local artisan shops but there seems no comeback when things go wrong. £40 wasted!

I had to call in here as everything looked delicious, the hot chocolate was delicious it really was tasty. I bought a few Chocolates as a little treat and they are sumptuous.The shop assistant was really helpful and couldn’t do enough for me,he certainly knew his stuff !!!