BBs Coffee & Muffins in Reading

The muffins especially the apple and cinnemon was nice but £3.10 for a medium American seems alot . £4 for a milkshake. Seating overlooking the river was a bonus. Nothing wrong the quality but these prices seemed a bit steep.

A ‘small cappuccino’ is SMALL! for £3.20 Small cake and I mean SMALL! £4.65 I suppose, if we are buying it, they will continue to charge it. It will be the last time we eat/drink here. So many food items in life now are becoming a luxury item. When will it stop…

This café is located on the first floor of the Oracle shopping Centre in Reading. It has a large window frontage overlooking the river hospitality area and was very popular on the Sunday morning we visited. It is self-service, the coffee was good quality and unusually in Reading they took cash. Some of the seats could do with reupholstering.

We stopped off here, for afternoon tea, and found it ok, service was a little slow, but we were in no rush, drinks and muffins were good.

Slow and uncaring service. Not very inspiring. Very limited choice of items to eat. Don’t come here if you can help it.

The old guy making the coffees is beyond rude just witnessed him throwing coffee lids because a women couldn’t find the right one ! So he threw them and starting shouting , how is this exceptable !

It’s a busy Saturday but as a customer we are expecting always the best. The man making the hot drinks was rude, terrible attitude, swearing in front of costumers and upset because someone took the wrong drink. I feel sorry for the ladies working with him. They deserve better management and example.

Disaster 🤮 I ordered soya cappuccino but it was just hot milk , no foam, I asked if that one is cappuccino and she took the drink away without any apologies , the second drink it was the same , the cup it was dirty with red lipstick . I leaved there the coffee, I don't recommend!!!!

Had some amazing muffins here, the choice is quite indulgent! They are a large size with lots of filling and the other cakes on offer, millionaires shortbread and other slices are also a decent size and everything looks incredibly fresh. The coffee is also good, as is the iced coffee and cloudy lemonade options. The staff behind the counter are very pleasant and patient - as it took a while for us to choose. A great rest stop whilst out shopping, would certainly come here again.

I come here always for coffee and delicious muffins Friendly and hardworking staff Spacious and clean

We just had drinks, which were nice, but it’s a shame no one was cleaning the tables. We saw a member of staff going round clearing cups etc, but not returning to clean the tables.

Coffee was great, the victoria sponge muffin so eggy taste. The lemon white chocolate muffin so good. Not very busy in the morning and very spacious too.

This place is more for families as it is located inside the oracle shopping center and it has easy access for prams and trolleys. I have been to this place a few times and the coffee is ok, the service is ok, the atmosphere is ok but you still have the feeling of being in the mall. You can hear the noise from all the shops. Overall is good, plenty of seats and a nice view especially if you sit next to the windows.

Popped in for pre-shop coffee. There was just one guy behind the counter trying to serve and make coffee so there was a bit of a delay. The coffee was very good though so would definitely go back. The muffins they have are absolutely epic!

Speedy service very welcoming staff pretty good selection of snacks plenty of high chairs and lovely views on sunny days

Ahora todo el muffins y los dulces de dulces, etc., definitivamente te atraen para venir aquí. Pero ten cuidado, puedes esperar hasta 30 minutos para que te sirvan y te sientas. Ahora bien, esto es un error de la gerencia que no garantiza que todo el proceso sea discutible y racionalizado. La mujer estaba nerviosa y estresada debido a que no tenía suficiente personal e intentaba alcanzar la satisfacción del cliente. No es culpa de las señoras, pero ten cuidado, especialmente si se trata de un día festivo. Además, qué lugar no tiene crema para bollos, en serio.

Great little café in the shopping centre. Very friendly staff and really tasty muffins and a good coffee, worth the wait. Glad I stopped at this café and was at the front so you could see out and was nice and bright.

Creo que deberían cambiarle el nombre a este lugar BBs Muffins, ya que los muffins son geniales, ¡pero el café no! ! ! El café está un poco anticuado, pero tiene excelentes vistas si tienes una mesa en la ventana. El café es realmente decepcionante, muy pobre, no es lo que esperarías de una cafetería, puedes hacerte mejor en casa. Sin embargo, se salva con muffins que son realmente agradables, pero tengo que darle 1 estrella ya que supongo que la mayoría de la gente querría ir allí para el café.

Very disappointed with the cappuccino- it really tasted horrible and I couldn't drink it. A shame as I really like their muffins. But as you can get a lovely tasting coffee at C.U.P , Lincoln Coffee House etc - I won't be coming back.

On another so warm day BBs has inside seating where you still get a view of the river. Good selection of cakes and sandwiches. The hot choc was good.

Next to the Riverside and in the Oracle, BBs offers quality coffee and the best Muffins in town.The selection is so big and it gets difficult to choose only one. The service if good and the atmosphere greatlots of light from the long big windows and perfect view of the river.

Had the most horrific experience here, have never felt so targeted and abused in my whole life. The 'cafe' was small, staff were rude, had a muffin which was not only dry but also tasteless. Mainly shocked with the staff members working there, how a place can hire such staff horrifies me and I left feeling attacked. Only gave it 1 star because -100 wasn't an option. Wouldn't recommend this place to my worst enemies. Don't come here if you have any self respect!

Best coffee and muffins in Reading ideal for mummies with small kids lots of space to play around ❤️❤️❤️❤️

What do you do on a wet day with a 2 night stop over at Gatwick?

it was not the first time I saw a male staff shouting at another female staff! she looks like a beginner or trainer in front of the customers. I avoid going to BBs Reading because of this unpleasant feeling. that was a about a year ago!

What an awful coffee place! Took 20 minutes queuing as the staff were so slow, it was around 12.30 and there was hardly anything to eat (call themselves a bakery) I ordered tea and a gingerbread latte...however I got gingerbread milk. They had forgotten the coffee! Won’t be returning.

My friend and I went here this weekend and when I was served by the older female staff member she asked me what I wanted. I asked for a regular tea (which was clearly priced at £1.90) which she started to prepare. When it was ready she asked me for £1.95 - I had £2 ready and handed it over. She then presented me with a receipt and 5p change. I asked her was it not £1.90 not £1.95, to which she sighed and handed me 5p from the 'tips' saucer. Looking at my receipt she had charged me the correct price of £1.90 but had kept back 5p. This is all very petty but it was the principle that she was deliberately taking back 5p from me (and how many other customers did she try this out with) and didn't apologise either. Had I wanted to give a tip I certainly didn't want to now.

What this cafe lacks in atmosphere it more than make up for in the quality of its food, especially its scones which are the best in the area! I also have to praise the staff, one of whom was very helpful when my granddaughter had a nosebleed in the cafe and quickly provided all that was needed to deal with it, with the minimum of fuss. This is one place we always visit when shopping in the mall.

Friendly staff, really good coffee and muffins in a nice environment. Would go back and would definitely recommend.

Met Mum and sister for a coffee and one of the delicious muffins (we come all the time, the muffins are so fresh and fluffy and sometimes still warm from the oven) however my toddler fell asleep on the sofa so we ended staying for lunch too! Familiar staff are always welcoming and friendly, we've always had fantastic service from them. A really lovely relaxed atmosphere too, very welcoming of mums and babies and lots of space, not hundreds of tables all crammed in. Very surprised to hear poor reviews as this is my go-to place for great service and coffee/muffin/light lunch - give them a break!

Asked for chew and ham sandwich in toasted and they toasted it, woman was rude and Nasty very disappointed food tasted appalling

We wanted a light lunch with decent seating, which is exactly what we got. All of the food was fresh & tasty. Service was a little slow & our server seemed a little distracted. It was a pleasant place to stop for simple not too badly priced food & coffee. Yes I would dip in if I was passing but possibly wouldn't search especially for it.

I wrote to BBS to complain with regard to an issue I had at the Reading branch on the 28th May, but didn't receive any reply. I ordered 2 Americanos, one with 2 shots regular size and one with 1 shot a small size, but I asked if I can have the one shot coffee in a larger cup, because I cannot drink strong coffee. However I was told I will be charged for a regular size coffee even though I just wanted extra water in my coffee, but I was refused point blank and charged for the regular size by the supervisor of the Reading branch. I generally request this at all well known and indeed most independent coffee shops, who are all very accommodating to add extra hot water without charge. However BBS Reading branch was very mean regarding my request, so in the end I paid £4.70 for 2 coffees, I would have left for somewhere else, but my husband was feeling unwell and needed to sit down. Now I will not visit BBS coffee shops again. What a disappointing place and poor customer focus.....

We decided to try BBs for lunch & wish we hadn't bothered. Toasties we ordered had no taste at all very plasticky. Muffins were very stodgy very over-priced wont be going back again!

We just needed a drink and a sit down and elected to visit BB's as the views over the water are good. Despite a short queue the service was slow due to the time taken to make the coffee's for the 3 people ahead. Tea for two and muffins were on a special price offer and tasted good.

We waited in a queue for 25 minutes, listening to the staff shouting at each other (highly unprofessional) only to get to the front, be rudely acknowledged with no pleasantries, to find out half their menu wasn't on offer. No apologies, we felt like we were being a burden on there time, we left. The baguettes on offer looked unappetising. If they had only put a sign up at the beginning of the queue we wouldn't have had to go through this ordeal.

Clean bright and friendly staff eager to serve customers. A great place to chill out and watch people milling around. Super place to rest your tired feet

When you go into a place to buy something to eat/drink you expect a few things, orderly queues, polite and welcoming staff and a nice environment..... 1/2 out of three I guess isn't bad..... BBs has a great location over looking the river Kennet in the Oracle Shopping Centre but that is the good point.

Bit hidden away behind the escalators as you come upstairs in The Oracle. Don't dismiss it. They bake their own muffins on-site. Huge range, best muffins I've had. Light, fluffy and absolutely delicious. I had almond one - gorgeous. Friend had apple and cinnamon - equally delicious. Will definitely return. Coffee also great - not as bitter as some such as Costa or Caffe Nero.

Wanting some refreshment but not a full lunch we happened on this first floor coffee shop in the Oracle and were lucky enough to get a table and comfortable soft armchair overlooking the river Kennet.

Stopped by,at the Crawley outlet for Coffee. The lady in front of me was completely ignored, i had to remind the staff member she was (visibly)in front of me.She was then served by a very uninterested and poor English speaking young ladywho completly mis understood her order. I ordered my coffee, which had to be confirmed 3 times.It will be some time before i re visit.

The soup my wife had ,had so much salt in she could not eat it.My tunamelt toasty. was only toasted on one side,and only a scraping of tuna (NOT WORTH £3.95) you can buy one and a half loaves for that.All i could taste was bread.My wife took it all back and was told it is bought in and could not do any thing about it ,the same with the toasty.They gave us the money back for the soup but not the toasty.This is the first and last time in any BBs Coffee & Muffins

It's a handy meeting place for coffee and a muffin. Comfy seating area and a good view of the riverside.

Day one....grand opening, staff who served me very helpful and courteous

Met a friend for a catch up today. I sat at a table whist my friend qued to order drinks.

Popped in this morning for a quick coffee. Excellent service, especially from Clarissa. Lovely strawberries & cream muffin too!

If I could have rated a minus figure I would have. The service was absolutely diabolical, the woman at the counter was rude, unkempt, judgemental and just not at the standard you would expect for a supposed 'manager'. I ordered a latte which was average being lukewarm at best, she did not offer me to take away and assumed the person I was with was going to eat food not from the venue so insisted I ate in just to make life difficult. I am very disappointed with this experience and I do hope the woman who was at the counter working on the 9th of October at around half past 2 is spoken to about her behaviour.

Used to visit here frequently but had a couple of bad visits a couple of months so haven't been for a while. Met a friend for coffee today who didn't know Reading, so thought would go to BB's as view is good and I hoped they would be back to their former good business. Sadly it was awful. My cappuccino had no foam on top and was a cup of watery, warm not hot, coffee. Somebody needs to train the staff as to what a cappuccino is! My friend had a latte and it too was only warm. The service was really slow too. There are lots of good coffee shops in Reading so there is no need to put up with poor quality. I am no longer a loyal customer and won't be going back.

The Cappucino muffin they do is new and frankly the nicest muffin we have had that is gluten free in Reading. They always have 2 or 3 gluten free muffins. My wife has been a true coeliac for over a decade now, so I know that these are genuinely gluten free and whats more keep us both going back. Mind you not too sure about the banana one, its a bit heavy! Blueberry is good, the Cappucino is excellent !!!

Typical BBs - good coffees and muffins overlooking entrance of shopping centre so good for people watching

Went with family. Asked for a couple of coffees and the lady behind the counter said she'd already cleaned the coffee machine, so she didn't want to make any more coffee. So we left. I wonder what her manager would think of turning away business fifteen minutes before they close.

I went into this cafe as I was at Reading Festival and while going into the town to buy a few items, I thought it looked nice so I went in, the food and drinks were very delicious and very reasonably priced, I gave this cafe a 4/5 because although the food was nice the woman that served me could of been more friendly. On hole a very good place to go.

It is difficult to know whether the view over the river or the choice of muffins is the best thing about BBs. I would opt for the muffins and then the view. As we do not visit this cafe very frequently I do not know how often they change the choice of muffins. All I know is I have a different muffin each visit. This time I had the Banoffie, It was a close call with the Raspberry and White Chocolate. All I can say is once you have tasted these muffins all other muffins are second class.

A seat by the window provides a view over the river, away from the noise (and the cold!) and can't be beaten. Cakes are interesting and seem to be cheaper than elsewhere.

The window seating of this place is the best in reading I must say. Coffee and muffins are also great and staff and service is also up to the mark

Came away feeling this place is a missed opportunity and with the location should be so much better. Had quite a wait as the off duty staff chatted merrily with their on duty buddies. Service was confusing and flat. The coffee was expensive and frankly poor. Shame.

The muffins all look lovely, we had the raspberry and apple crumble , it was so fresh and light, yummy!

Good selection of food and drinks at reasonable prices.

The atmosphere is good, nice view to the riverside. The coffee is good and the muffins as well, what lets us down is how slow the service gets..

This was a nice place to sit down and chill out, looking over the river at the Oracle. Good choice of muffins and they do a good deal of a large pot of tea for 2 with 2 muffins for £5.25, good value for a mall.

Coffee is alright- light and creamy but a bit off balance.