Bath Spa Hotel in Bath and North East Somerset - Phone Number, Reservations, Reviews

Outstanding spa package experience, great treatment, friendly service and afternoon tea was fantastic. Thanks very much

Wonderful spa experience, afternoon tea was delicious with a very friendly service. Would highly recommend :)

Dirty towels with lipstick in rooms Dirty towels with lipstick in rooms Restaurant did not only NOT cater for Vegetarians but laughed when left with only one dish I could chose from as the other option's resulted in sufficient Alcohol mixed in the food during cooking. We got a deal, were food was included (£30 per head) but everything was expensive and with only one choice of food which we could not eat, we were further charged £2 over the amount and they made such a song and dance about this considering one of the side dishes never arrived. Please avoid NOT halal friendly Not Vegetarian Friendly Plus the disgusting towels Date of experience: 28 July 2024 Direct Complaints to Hotel are currently being ignored

I recently had the opportunity to visit Bath Spa Hotel, and overall, it was a great experience. The steam room, sauna, and ice bath facilities were truly amazing, providing a relaxing and rejuvenating atmosphere. While the hotel itself was lovely and the staff were attentive, our dinner experience left something to be desired. We decided to dine at the hotel, but unfortunately, the meal was a bit disappointing. The bill totaled £120, but we didn’t feel satisfied, as the portion sizes were quite small and not enough for an average person. Additionally, we were surprised to find that we had to purchase toothpaste and a toothbrush for £5, which should typically be complimentary at a spa hotel. In summary, while the spa facilities are exceptional, I would recommend exploring dining options outside the hotel for a more satisfying meal.

A little dated as a hotel. Staff just plain rude, had an issue phoned reception they pick up the phone and immediately place it back down. I went down to reception. They are standing there chatting, decided to phone them and watched them pick it up and immediately put it back down. 5 star service? Won't be returning.

This is not a 5* hotel. On arrival to the hotel our room was not ready so we had a drink in the garden. Service was slow, so we went up to the bar to order a drink. There was no larger on tap at all so had to get bottles. We were then charged a service charge although we went up to the bar to get a drink. The garden has lots of weeds growing through the cracks and we were shocked at how unkept it was. Cigarettes burns in the cushions as photographed. We then got the keys to our room and what a shock. It was actually dirty as shown in photographs. Coffee was splashed up the wall, there were marks on the walls behind the bins. There were also several fresh stains on the carpet. Everything was in need of being refreshed. Enamel on the bath was damaged, the silicone around the sinks. The cabinet holding the tv on actually had wood broken off which was sharp and dangerous. The toilet seat had worn brown marks on. I could go on and on. Firstly, I spoke to housekeeping who said they would reclean the room. I then went to speak to reception. The manager said he would look for another room for me and then come and find me. We then went to the pool. The manager did not come and find us. We had to go back and ask him for an update. We were then asked to wait in our room for the manager to come and speak to us. He then took 20 minutes to come up. He showed us another room which was a lower standard than what we had as we had paid for an upgraded room which I just couldn’t believe. There was no offer of any money back although we were being offered a room which was cheaper than what we had paid for. We said we would stay where we were as the other room was also extremely tatty and much smaller than we had booked. The manager then said he would go and speak to his manager to see what he could do for us and he would then come and speak to us. He did not. There was no effort to rectify this issue at all and they chose to ignore our complaints which is just shocking considering the 5* status. We then went to have our treatments which were lovely but after when we went to the relaxation room there was a giant slug on the floor. I alerted two members of staff who did not seem shocked. They also did not apologise. There were not enough sun loungers for all the people trying to use the pool and the decking was a complete trip hazard. They had used tape to show it was broken and put a plant pot over the hole in the decking. Honestly, it really was appalling. After booking this for my partners birthday and spending that kind of money, you expect it to be a wonderful experience. We were left feeling unvalued and disappointed. I advise you to spend your money else where and find a hotel that appreciates your custom and who would help resolve any issues you have.

My partner booked a spa and stay for my birthday. The grounds and location of the hotel are fantastic, however this is not a 5 star stay or anywhere close to it ….. the rooms are dated with scuffs everywhere chipped bathtubs and dirty windows and extremely dated !!!!!! We had a deluxe room with a king size bed …. It was two single mattresses pushed together which dipped in the middle. The dinner was nice but not worth the price and was nothing special. The spa is old and needs a major refurb missing and broken tiles and scabby and old in general. However the massage we booked was decent and the best part of the stay. The award wining breakfast in the morning is a travelogue style buffet breakfast help yourself to cooked breakfast and charge £26 a head AVOID it was absolutey vile ….. we will never be returning As I can’t respond to your response (owner) I wouldn’t return even if you paid me good luck and I don’t know how it works but you don’t deserve 5* building and location lovely but everything else is so below what you expect 👍

I took my wife here for a birthday treat. We had a fantastic stay. Service/staff were excellent, Spa facilities lovely, and we stayed in an Imperial Suite which was really nice

Spa day was great, but didn't have to pay for it myself

Randomly this hotel doesn’t accept Amex. If that’s important to you or your business expenses don’t stay here. The internet is also unusable.

Beautiful hotel, away from the crowd but not too far to walk to main town, around 15min approx. The hotel is very royal, stunning grounds lush and green, when we arrived we were welcomed by a young gentleman who was very friendly and provided us with information about Bath while we waited to be seen. We had a few issues with the room AC however they compensated us generously for the inconvenience and really made our stay worthwhile and memorable. Special thanks goes to Mubashir (manager) who went above and beyond to resolve our concerns with his outstanding service, and Ruby for her fantastic friendly and kind service. We loved the relaxing spa. The massage by Rachael was wow. Definitely recommend her. Thank you for making our stay special and welcoming.

I recently stayed at this hotel with my little boy and we had an excellent experience at restaurants every day . Thank team service.

Visited the spa and restaurant, very lovely decor and nice food.

We had a wonderful time using the spa and afternoon tea in the restaurant. Would really recommend! The staff were also so brilliant and accommodating. Truly 10/10

It was really awesome experience very well treat and services moreover the ambience was superb.. Thanks

Reviewing on the Spa Day package. We had a lovely facial and the spa facilities are really nice, especially this weekend in the sun, we enjoyed all the different steam/saunas, the ice room and the outdoor terrace! The outdoor pool was very hot, I bet it would be even more enjoyable when it's chilly outside. There was just one thing that lost two stars for the experience was the afternoon tea. Super slow service, we sat down for our 1PM afternoon tea booking and it took 30 minutes for the food to come out, we were not told what was in the sandwiches, the cakes were industrial and dry. We were finally served a pot of tea 1 hour in, by which time we'd basically finished. The scones were good, the scenery is beautiful, but the afternoon tea was absolutely not worth it - we should have brought our own sandwiches!

Just visited to have lunch with a good friend. So didn't stay in the rooms. Another Corporate stiff and stressful hotel.

Lovely hotel, generous sized rooms, breakfast was lovely, dinner not so much, very disappointing! Bar food was lovely. Gorgeous spa, swimming pool, hydro pool, beautiful gardens and outside seating area. Elemis products in the room and public rest rooms. Rooms were lovely and clean, and well stocked, staff were very helpful. Taxi into town was £7, would happily stay here again

Incredibly disappointing. Long queues for the check in and restaurant. Concierge not very informed and not helpful. Facilities are incredibly old and you can even feel it in the air (carpets smell, aged stoned, etc). I don’t think I’d call this a 4 star hotel, let alone a 5 star hotel. Our room was somehow 10 degrees higher than the very pleasant weather outside. We couldn’t crack open a window and the AC was not working. When I informed the front desk their solve was to bring us this tiny fan. Not to give us a different room or attempt to fix it. Breakfast was also a huge disappointment. The buffet was mostly out so they took out a la carte orders. They asked if we wanted a latte before seeing the menu and after we ordered we realized it was a £4 pound surcharge! That’s more expensive than getting it at a cafe. What a bizarre thing to do. I also asked for a poached egg and ice several times and never received either. Grounds are beautiful but wow everything else was a massive fail.

Had a nice day at the spa with treatment and to the most part had a lovely time with partner, however there was not attention to detail or the luxuary elements to make it even close to being 5 star which was a shame. Some things were not clean, cutlery missing,l and other condiments, waiting around for staff when you should not have been overall bath spa is significantly overpriced and most likey will not return.

The worst hotel management you can imagine! The shower in our room was broken and they gave us another room which way worse full of molds and very smelly. She promised to give us a compensation and since we checked out there has been no communication from them at all. They keep playing with us. Do not accept room 605 which is a disgusting room.

Nice heritage hotel with great food and service friendly staff

Lovely place with nice spa facilities and friendly staff

Great hotel and spa speciaus room and good food and service

Hotel is an absolutely stunning venue set in lovely grounds and just a short walk into a lovely area in the city centre. Rooms were beautiful, clean and the spa is a great facility. The service however left a lot to be desired. There was nobody on reception when we arrived to check in, we had to order room service at the desk as nobody was answering the phone, we were then charged a service charge. At dinner we asked for menus and it took 30 minutes to be served, despite not being especially busy. Staff were friendly and polite but simply not enough of them. Not what I expected from a five star hotel that commands a high price.

Very poor experience with the hotel charging twice for my stay. Over ten calls and four days later, including interaction with hopeless reception staff that promised to call back but never did, I am having to revert to the credit card company for redress. Be very careful if considering this hotel as there are many better options in Bath. This is certainly not a 5 star hotel by any normal interpretation of the grading. The property has potential but needs serious investment in the buildings and in staff (including both additional numbers and training). A real disappointment.

We had a nightmare over the weekend when the Thermae Spa visit we had booked for a hen do was cancelled on the day because of maintenance. We called numerous spas to try and get a replacement but nowhere could fit us in because everyone else who had booked visits to the Thermae Spa had already taken up all the spaces. We went to the Macdonald Bath Spa hotel to see if we could book a spa visit for that afternoon, and luckily, the gentleman working at the Macdonald Spa (Jordan) was so helpful and accommodating. He really went above and beyond, told us they were a bit full but would not turn us away, gave us extra time in the spa, and was just really friendly and welcoming. We would 100% recommend a trip to this spa, the facilities are amazing, and having stayed at the hotel on previous occasions, we would definitely recommend staying the night too! Thank you Jordan!

I'll start with the positives. The staff were lovely, polite, professional and extremely helpful. The location was excellent and just a 15 min walk into Bath and the grounds were immaculate. The room was quite disappointing. We were in room 309, first floor, it was spotless but the bathroom was very tired. Paint chipped from the surrounds, the edge of the mirrors had lost its reflection and the bottom of the shower screen was crusty with scale. The extractor and the heated towel rail didn't work and there was a crack in the wash hand basin. I really wanted to love this hotel as from the outside it is magnificent.

The stay here was dissapointing. As others have said this is not a 5 star hotel. That should be revised. While the building and rooms were nice and the staff were pleasant enough, the service was terrible. Slow and unattentive at breakfast, lunch and dinner. They were at times, totally incompetent, messing up orders and bookings completly, charging us for things that were included in our package. The deep tissue massage in the spa was not great, although my friend was very happy with the facial she had. Also, the spa is open to the public in the afternoon so it gets very busy. Go in the morning if you want a more relaxed experience. Dirty plates and glasses were left out around the hotel for hours. When checking out I asked if they were understaffed and was told no, this is just how they operate. The kick in the face is the service charge they automatically add to everything. I don't mind paying service charges, I live in the US, but to have service added to the bill for terrible service is unacceptable. This hotel needs new management and better trained staff. For anyone having a wedding or important event here, reconsider. If you're expecting a 5-star hotel and a great experience, you'll likely be disappointed.

Breakfast was shocking. Very stale and had been left under the heat lamps since 6am. The spa is lovely The rooms are a little tired Views again lovely Nice walk into town, but the breakfast... eeesh for £20 no way

I always strive to write fair and honest reviews based on my experiences. Unfortunately, my recent stay at this hotel left me with some concerns. Firstly, there was no working safe in the room. This was quite disappointing as it's an essential amenity that I expect to be provided in a hotel. Additionally, the pillows in the room were stained, the enamel in the sink and bath was in desperate need of repair. The spa area also had its issues. There were multiple broken tiles, which not only posed a safety hazard but also contributed to a general sense of feeling grimey (with visible mould!). It was clear that the spa was not well-maintained and was far from the relaxing experience we expected. The breakfast provided was a major disappointment. The food was inedible, with cold dishes made from what seemed to be the cheapest ingredients that are typically found at the bottom of a freezer. It was even more disappointing to be served such a subpar breakfast after discovering that the hotel had been issued 2 two Rosettes. To make matters worse, the coffee served was burnt and lacked choice. On a positive note, the location of the hotel was good and there was ample parking available. The grounds were also well-kept and visually appealing. The staff, particularly Ruby and Marie, were friendly, provided great service and did offer solutions. Also the other bloke on reception was both funny and understanding. However, overall, the service was slow. Do not be deceived by the 5-star rating of this hotel. If it were not for the on-site restaurant and spa facilities, at best, I would consider it a 4-star hotel, and even then, a poor 4-star at that. Lastly, I noticed that there were instances where children were present in the pool beyond the designated time and in areas clearly marked for individuals aged 16 and above. This lack of enforcement was concerning and certainly didn’t result in a relaxing experience! In conclusion, while there were some positive aspects such as the location, parking, and friendly front of house staff, the issues with the lack of a working safe, cleanliness, broken tiles in the spa, breakfast quality, and slow service were disappointing. It is important for future guests to be aware of the discrepancies between the 5-star rating and the actual experience. I hope that the management takes note of these concerns and takes the necessary steps to address them, ensuring a better experience for future guests.

Stunning hotel, food was perfect very friendly staff but obviously understaffed to the point where getting a drink takes over 40 mins after you chase someone down, room service requests forgotten and in the restaurant you need to again chase someone for a menu or to order each course real shame as definitely has 5 star potential

Writing this whilst currently sat waiting for our room to be ready. Even though we arrived in time for check in we are nearly an hour later no closer to being our room. This is eating into our afternoon/evening enjoying Bath eg we have just had to push our dinner reservatjon back an hour. In this day and age no excuses for shoddy service like this and to be simply told housekeeping are busy - surely you know the routine for check ins and outs and can service it it effectively.

Staff shortages caused delays rooms require updates, biscuits not replaced or choclate drink, disturbed by fire alarm fault at 11.37pm,breakfast so so.

The hotel building and the grounds are beautiful. The only thing that lets this place down is the lack of staff. We waited over 20 minutes for drinks to be served, our cream tea didn’t arrive in our room as booked and we had to chase this up. The main problem was when trying to contact somebody via telephone, this was near impossible. I had the feeling this would be problematic prior to the stay as I tried to simply book some massages but trying to get hold of the spa was a challenge in itself. Treatments are lovely but if you want to try out samples…these were empty. When trying to buy spa products, many were out of stock. No relaxation room after treatments as this was being updated. Saunas were fantastic. Pool was ok but indoor not for relaxing but more for lane swimming and the outdoor pool for relaxing. Food was fantastic. Bedrooms are in need of a lick of paint especially the bathroom. Having stayed in many five star hotels in this country and others, it’s certain that this hotel has the look of a five star, but the service of a Three. You could see that the staff that were there were working hard but clearly not enough of them to manage. Would i return? If simply needing a bed for the night in a great location then yes but for a spa break then no.

So glad I booked here for a night away to celebrate my wife's birthday. At check in the staff were friendly and knowledgeable with everything being done efficiently and professionally. The room was gorgeous (Room 211), really clean and luxurious. We had an upgraded king-size bed with balcony and views over the front gardens and Bath. We booked 2 spa sessions each and the staff were very good at their job. A special mention to Maria the Spa manager who was so welcoming and looked after us like we were royalty. Thank you Maria and team In the evening we decided to eat in the restaurant (something we don't normally do when staying at hotels). We were so glad we did. The dining room staff were speedy, very sociable and the food was superb (see posted pictures) Breakfast the next day was good too Things we liked about the hotel: the location, the staff, the quality, the free secure parking and the WIFI We will be back again in the future

Thank you tye bath spa team for your service

Wonderful relaxing and rejuvenating experience. Great facilities and the food was fantastic.

Really nice hotel for the price paid. It is impressive and the spa was great. Only issue was the food and drink service. Bar is freezing cold and only accessable at certain times . The lady serving was very polite, friendly, engaginy and professional but you need somebody out front with with guests constantly. Labour costs are always an issue but you would more than cover those costs if people in the lounge and conservatory area could get an order in when wanted rather than waiting for someone.

Hotel was lovely a bit dated. Breakfast service not great staff under a lot of pressure. Fire alarm went off at 11.38 pm. Woke us up. It was a fault not an alarm. Husband has emailed the hotel about it no response. Check in on line is 3o'clock. They told us 3.30. Room not ready till 3.40.

My husband booked a spa day with treatments for us. The treatments were great, however the place itself needs a lot of maintenance. There was mould on the walls in the pool area. It hasn't been renovated for ages and needs a lot of attention, especially the very poor outdoor pool with horrible looking grout etc. Basically the whole experience is ruined by the look of the pools and surroundings. I wouldn't book again and it's definitely not value for money.