Barnett Hill - part of the Alexander Hotel Collection in Waverley

Unfortunately , I tried to resolve this amicably with the team to no avail. The resumed story - Dirty stained duvet ; coackroach on the bathroom towel ; spider and cobwebs and most important to make others aware - dinner was served raw. Update:  Barnett Hill - part of the Alexander Hotel Collection Blackheath Ln, Wonersh, Guildford GU5 0RF Hotel Liliana Volta 781 points 3 weeks ago Unfortunately , I tried to resolve this amicably with the team to no avail. The resumed story - Dirty stained duvet ; coackroach on the bathroom towel ; spider and cobwebs and most important to make others aware - dinner was served raw. Trip type Business Travel group Solo Rooms 1 Service 1 Location 1 Response from the owner 3 days ago Dear Mrs Volta, Thank you for your review after the multiply emails we had exchanged. Naturally in country house hotels, especially in the warmer months, bugs by nature of our surrounds can make an appearance inside the property. I am confident what you found was not a cockroach as I would doubt you would have stayed in the room. Equally I am sure you wouldn’t have stayed in the room if the sheets were dirty when you arrived. Your meal looked cooked through from the picture provided. If it was raw I would expect the fish to be translucent. Your meal was consumed in full without comment. None of your findings were reported to us until after you left paying your bill in full using your company credit card. I know you had requested a full refund to your personal bank account which we were unable to accept. Best regards, Zsolt Orszagh 9th May - Reply to Owner Dear Zsolt , First and foremost Miss Volta please. Second and before re elaborating let me just thank you for taking time out if your busy schedule to reply , yes because being the Legal Representative , Claim Handler , Manager and Customer Advisor must be extremely challenging .. thank you so much ! Now ... Being in the country has no impact on the lack of cleansiness of a Hotel Room. So the justification here is null and void. Unless you are specialized in bugs (as well as all other roles) then Im struggling to understand how you were able to determine wht specie it was. The duvet cover , as per image , was stained . As I am sure you must have cleaned the room too. Yoh would have found the duvet on the floor. The image of the fish clearly shows the meat pink , again unless you are a Food and Higiene specialist , your comment is null and void. The food was left untouched as per images shared with you and your team. You refused a refund and actually offered several 'goodies' as a goodwill - acceptamce of liability as far as I am concerned. Refrain from making anymore comments that just make you look ridiculous. Keep your good business and good luck in all future endeavours !

Oasis of calm luxury, in the Surrey Hills! Found this hotel by chance on a recent trip, rooms were reasonably priced, the hotel is converted from a mansion house built by the Grandson of Thomas Cook (the travel agent) and what a spectacular location and grounds the estate occupies. Beautiful grounds to explore and relax in! The restaurant was occupied by a private function when we stayed, but the bar menu was great and the staff wonderful. A real escape! … also, it’s a dog friendly place. Perfect!

The service was poor from the moment we arrived. The receptionist barely helped with room reservations. At breakfast, they ignored us and only served other people with their food orders, even though we had arrived early. I don't know if it was because we were foreigners or something else, but the service at breakfast was terrible. They always walked past us, and when we complained, they acted like they didn't like what they did, and even worse, they treated my family.

Not dog friendly, £40 per dog = dogs allowed. Average hotel charge is between £0 and £15.

Thank you for the fabulous stay at this beautiful location. Staff were super helpful and even upgraded our room - such a treat! The grounds were beautiful. Overall, amazing experience and cannot recommend enough!

I have just left the Barnett Hill hotel, I'm currently still in the car park and I just had to leave a review right away. We came today to have a champagne afternoon tea to celebrate my birthday. The food was lovely the deserts were festive, creative and delicious but the show stopper to the whole experience was without a doubt the staff! Every single staff member we spoke to was happy, polite, fun and couldn't do enough to help in any way. Afternoon tea at the Barnett Hill is an absolute delight, we will definitely be back and recommending.

Just missing Basil Fawlty Booked the comfy king room, breakfast and dinner package. Was given a budget double and when I returned to reception to inform them it was not the room I had booked they doubled down on it and assured me it was a comfy king room. Only when showing the pics of the room on their website would they move me. Dining room was freezing, they had to bring blankets and a heater in to sort it out. Lentils were undercooked in the soup and the beef was like rubber and couldn't be cut with my knife so had to send it back. Staff were friendly but probably not being given the required support from the management. then when I retired to sleep my room was not soundproofed and I could hear the neighbours taking and showering until late. Shame, as the building and gardens are amazing. Suggest the Alexander collection pack in hospitality.

I recently enjoyed afternoon tea here with a friend, and it was an incredible experience! I had the gluten and dairy-free setup, and it was honestly the most delicious I’ve ever had. Every item was thoughtfully prepared, beautifully presented, and full of flavor. The attention to detail and quality of the ingredients really stood out. The atmosphere was cozy and welcoming, and the staff were attentive and friendly, making it a truly memorable visit. Highly recommend for anyone looking for a wonderful, allergy-friendly afternoon tea experience!

Afternoon Tea- I made a reservation for my 2 friends for 3:30pm. We received the confirmation email, turned up, after not eating all day, to be told the hotel had not been informed of the reservation and they had no food for us!!! There were two other ladies having afternoon tea in the same room?? I was told they were walk ins and they had no food left? They hadn’t received our booking.. I believe the chef couldn’t be bothered, it only takes 12 minutes to cook a scone? They offered a complimentary tea and coffee, Prosecco and a biscuit. So disappointing and an afternoon I can get back for my American friends.

My first time visiting. Stayed in a standard room outside in the courtyard, the room was very clean and quiet. The bed was super comfy and cosy. I love a sparkling clean bathroom so thank you housekeeping and I like the fact you use the brand Temple Spa (really lovely lotions). Food wise, we both ordered prawn cocktail to start, followed by veg risotto. It would have been lovely to have had the prawn starter served in a traditional cocktail glass, anyhow it still was very tasty. Unfortunately the risotto was very watery, not enough stock/flavour - just needed a bit more kick, however I still ate it :-) When we went to the bar for a last drink around 10.35pm the bar had closed and we wanted to buy a bottle of bubbly for our room but turned away and told to order off Uber eats, which we did, I don’t mind but could have added a little more profit to the hotel as we don’t buy cheap ;) Overall, no complaints to be honest. Staff were lovely, the grounds are beautiful and I definitely will come back (will bring my mum next time for tea and cake).

Fantastic building that has been modernised in the interior. The buildings are charming, yet also warm and comfortable inside. The grounds are picturesque and the surrounding area is brilliant for walking around to absorb country life. The proximity to great towns and country pubs of the areas is also covenant and allows guests to immerse themselves in Guildford region life. However the highlight was the staff who did their utmost to make our stay enjoyable and hassle free. Truly commendable and I would definitely recommend Barnett Hill to people visiting the region who want to be immersed in the local region.

Absolutely beautiful hotel and the staff were all amazing! Set in beautiful grounds, nice and quiet and facilities were modern and of high quality. Can't fault it and will stay again when possible 🙂

Very expensive and the bar prices changed depending on who served you

Words can not describe this place. Staff was great. Food was delicious and the views... Oh the views.

Oh my gosh this has been my favourite destination so far this year to stay at having breakfast in the sunshine with the fruits and their amazing customer service felt like I was in an episode of bridgerton the staff are well mannered and lovely the management is absolutely amazing we had a fantastic time and we will be going back

The location looks really good at first views, but it’s an old building with very little upgrades. Unfortunately my bathroom was dirty, had hair on its floor. The breakfast was clasic English breakfast but the cheapest quality. ☹️ I was not very happy with 1 night stay.

I booked a suite for a very special occasion several months ago only to be called 6 days prior to arrival that they had 'double booked' the room. On asking it appears they cancelled as the other booking was for 2 nights, whereas mine was for one. I was offered an alternative smaller room for £269 which I declined. Very disappointed.

splendid hotel, with an exceptional wooded environment, even if the castle and the park are less well maintained than a few years ago. message to the owners: be careful not to spoil such a beautiful heritage!!

We had booked to stay here for our wedding anniversary with a 55 minute massage . The room whilst large was above the very noisy kitchen . The service was terrible verging on rude . Our massage was booked and confirmed for 4 pm which they then changed to 4:30 .by 4:40 no one turned up , the reception staff went to get them and we where told it was now a 40 minute massage as they had kids to get home to !! Even though we had booked and paid for 55 minutes. The whole experience was so disappointing and ruined our anniversary. We left and came home .

For the money it cost the room was very small. Slatted blinds instead of curtains was/is a disastrous idea. Let the light in way too much. Had to move the heavy bed in order to use the plug sockets that end of the room. Had breakfast the 1st morning which is the thick end of 20 quid. Whilst it tasted OK, it shows all you can order along with the continental stuff, but fails to inform you that ordering full English and then pancakes and syrup results in another charge for cooked breakfast. When I queried the bill they removed it. The building is pretty nice. Would have been better to have left it as the country house it used to be.

Absolutely fabulous place. Such lovely interior with many features. Fantastic place fir a wedding. The grounds were very well kept and many places to sit and watch the world go by.

Great atmosphere in a lovely old place but with updates that blend Beautiful gardens where we watched the deer up munching the roses near the window. Nice afternoon tea .not bad Had better but the atmosphere makes up for it

This hotel is beautiful! I took my mum for a birthday spa day. The staff were friendly. The massage was very good, and the therapist listened to me and did exactly what I needed. Excellent! The afternoon tea was set out beautifully and tasted as good as it looked. There was a bit of confusion with the whole experience as I'd booked through spabreaks. It did make it feel like we weren't supposed to be there, and I had to provide proof of the purchase of having ordered a bottle halfway through our lunch. So, missed communications did let it down slightly. But we both still enjoyed it.

A very nice hotel with great service.

Sunday lunch was very disappointing