Bar & Kitchen in Haringey

I visited the Alexandra Palace with my husband on Saturday to see the show 'Tom, Dick and Harry' which was excellent. Unfortunately the same can not be said of our experience of the Phoenix Bar & Kitchen. We were greeted at the bar by Adrianna who seemed reluctant to serve us. She said there was no prosecco (on National Prosecco day?) and if I wanted an Aperol Spritz I should go to the outdoor cocktail bar (which was not even open). I settled for a white wine spritzer and my husband had a beer, both served in paper cups. I could have accepted this if I was going outside but Adrianna didn't even ask the question. I sat in the bar area where other customers were drinking from glasses. We ordered pizzas and Adrianna told us that my husband's choice was unavailable so he chose again. When I collected the pizzas it turned out that it was my choice that had not been available so we now had two pepperoni pizzas rather than one pepperoni and a Tricolore. Luckily the two guys on the pizza stand were very understanding and helpful and directed me to the manager who was also extremely helpful and resolved this mess. A replacement pizza was quickly cooked and all was well. I appreciate that the hospitality industry is currently suffering from staffing shortages which impact on the level and quality of service they are able to provide. However, is it too much to ask for friendly service with a smile?

There isn't much to say about this venue, the title says it all. The restaurant clearly leverages the astounding views.

Service was good, a bit of a wait for the food to arrive but drinks service was quite quick so that's good :) Beautiful view of London. It was a nice sunny day so that was an added bonus. The food came in good portions and were actually tasty.

Phenomenal spot for sweeping views but sadly an utterly charmless venue with zero style. The one staff we dealt with was rude and dismissive when I asked why my cocktail wasn’t served in a cocktail glass and said there were no paper straws available even though everyone around me was getting one. Clearly not a serious issue but hospitality staff should treat such queries gracefully. I know there are staff shortages so anyone gets employed I guess, and wages may be poor... so something for management to ponder. Won’t be rushing back.

Was at this place today to have some drinks place the order on the app as per their request but half an hour later still did not have the drink. Went and told the blonde waitress who was not interested at all in what we had to say and we still didn't get our order another 15 minutes later. without joy I had to ask the other waiter who has dreadlocks and he helped us straight away. When I told the blonde waitress again she was very rude to us and was no help whatsoever I asked to talk to the manager which didn't come for another half an hour. not the best experience was expecting a lot better as the manager was no help either and don't think took our complaint seriously. Fell racially discriminated against as we were the only ones having this issue.

We are residents in them Muswell hill area for almost 5 years and this is the first time we experienced that it is forbidden to walk in the terrace area.On Sunday 16/05/2021 even though the Phoenix bar was closed the passage of the terrace was closed for people to walk and enjoy the view!What type of freedom and democracy gives you the right to do that?it was always free to walk and enjoy the view from ally pally!You have closed the entry for only one reason to make money for that which is absolute shame!!We were just standing and watching the view,also at the same time people were reading a book and also people were just talking and the security staff enforced us to go!!!Only making money and not allowing people to enjoy the view even though the bar was closed!!!disgusting experience!!!!

After getting past the guards at the entrance, who I believe must have been trained by US passport control, we were escorted by a wonderful lady who stayed with my friends and I for 30 minutes, trying desperately to get the Alexandra Palace phone to work. It refused to take any payments. We spent over an hour doing nothing except trying to order and discussing the incompetence of whoever runs this establishment. Something needs to change at this place. We will never venture here again, that's for sure.

We were so looking forward to meeting up with our friends for lunch, having booked the table weeks ago. We were told that both drinks and food had to be ordered from the Ally Pally App which we had to download. The waitress was nice enough and waited for almost half an hour for the App to load and the order of drinks be processed. I got a confirmation of purchase of 4 drinks but the drinks never came. Since my phone had taken forever to order drinks we decided that the 4 of us would each order our own food from our own phones. Only one of us successfully ordered a burger which did arrive fairly quickly. After having been there for an hour we had no drinks and were gagging. My husband shared his burger with me which was an ok burger but a rotten experience without a drink! Our friends had no luck in ordering food and after sitting for more than an hour in the cold (not their fault about the weather) the waitress suggested we could order manually! What? We waited another 10 minutes and then left. I've tried to complain via The Terrace website but I don't even think that went thru' because it's customary to receive an acknowledgment from a website upon receipt of communication. Nada. All in all, a really lousy experience when we've already eaten in several pubs across London since April 12th with contactless payment at the table. This experience was anything but contactless with the efforts required to download the App and have people breathe over you while trying to do it. It would've been funny except it wasn't. It was a complete pain and a huge disappointment. We proceeded to a pub in East Finchley where we were seated quickly without a booking, ordered from a paper menu and paid contactless.

It was impossible to order with the app. After trying for a long time, we had to ask for help as did other people and eventually a real person took our order but had to pay first and order drinks later and pay for those separately. They then brought the drinks but got the order wrong and had to order again and they still got it wrong. The food arrived in a brown carrier bag and it was vile. No plates or cutlery just disgusting cold 'mexican' burritos full of mostly rice and lettuce. I felt sick and will never go there again.

We can't judge on the quality of the food and drink as we tried to order with their "total contactless" system through their app first and then through their website. The system keeps denying our payment via cc (we used 4 different credit cards) and when we asked the staff if we could order in a different way we have been told that there is no other way to order and pay. We spent almost 40 minutes to try to solve the issue and no one was able to help us trying to find an alternative solution for our order. I would suggest a little bit of flexibility in their way of ordering and pay as tech faults happen and they can loose customers. Glad I didn't go there with my kids. Huge disappointment.

This is a terrace bar- admittedly in a nice location- which charges £5 for admission. Despite that it is dire in every way. It is littered with confrontational notices like the one I identify above. There is an incredibly complicated ordering system- fair different from the normal covid sensible precautions taken by other bars in the area. The food- just burgers- looks very unappetising. The waiting staff are slow and probably very badly trained. There is no fun in coming here. We live locally and would love to use this as a local pub, but until it is properly run that is just not going to happen.

The view from Alexandra Palace is incredible, the pub... not so much. It’s very dated, smells, floor is sticky. It could be SO GREAT! I wouldn’t mind paying £5 for a pint if it didn’t look like and smell like a Wetherspoons.

Waited 25 minutes for cold chips. Went inside to ask where they were and were bought wraps. Then asked for a refund to which the lady with the nose ring said they bought them to us but we weren’t at our table. We were the only people sat outside so not sure how that’s possible. She then changed her mind and said we had already had them, also a lie. The chips were then given to us and she rudely said ‘well give me your number back now’. I don’t think some people should work in customer service! And I don’t recommend it. Many nicer pubs a 5 minute walk away in Muswell Hill.

When visiting Ally Pally you must go to the bar it is not outstanding, but a very comfortable setting. The relaxed seating and lack of other bars make it uniquely placed. The prices are reasonable and the service is quite friendly. It often makes a nice end to the reason why you visited the palace. The only downside is the fact it is only worth visiting if you are local or going to an event.

The bar was busy ahead of a gig but the staff were great and the service good.Would be very happy to go back

We recently held our corporate evening social event at the Phoenix Bar and Kitchen at Ally Pally. From our first site visit - we were looked after by Adam who was exceptional in his attention to detail both before and during the event - right...

Superb views over London. good food and beer. there are other attractions within and around Alexandra palace. you just need to look for them

After visiting the Antiques Fair popped in for a bite to eat and a drink. Whilst the drinks were a little pricy, the lite bite food was excellent value for money. We had Buffalo Wings (4 very large wings); Garlic Mushrooms (at least a dozen)...

We had a bite to eat here recently when attending the Masters Snooker. Food was very nice and reasonably priced, about £12.50 for a Cajun Chicken Burger & Chips, the beer was as expected quite pricy, £5.20 for a pint of Guinness which I guess...

Stopped here for a late lunch after wandering around Alexandra Palace. We had Chicken Caesar Salad, Salmon Wraps and chips. The wraps and chips were good and tasty. The Chicken in the Caesar salad was very dry and even though I added more salad cream...

We visited Alexandra Palace and decided to stop for a drink at the Bar & Kitchen. The price of drinks is average but if you sit outside on the terrace, you have the most amazing views of London with a lot of the major landmarks...

Enjoyed a family lunch here over February half term. The food was good and even my children said it was good value for money. The burger and the coffee were memorable. Worth making the trip to the park and stopping off for food and amazing...

This is the bar and kitchen at Alexandra Palace exhinition centre. For us it was at the end of a five-mile walk for a dozen of us. We were happy to find somewhere with a spacious bar, decent beer and a reasonable snack-type menu. We...