Bannatyne Health Club & Spa in St Edmundsbury

My husband and I booked a 50-minute hands-on full-body massage for a relaxing spa day, but we only received 30 minutes of massage. Our appointment was scheduled for 11:30, but the massage didn’t start until 11:45 and ended at 12:15. When we tried to address this with the massage therapist, she responded rudely and insisted we received more than 30 minutes. This was both unprofessional and disheartening. We spoke with the receptionist around 12:20, already dressed, who kindly acknowledged the mistake and offered us free towel and robe rental. While we appreciated the receptionist’s effort, we were extremely disappointed. We specifically chose the 50-minute hands-on massage and paid a significant amount for it. It’s disheartening when someone in a customer service role, especially as a massage therapist, displays such a lack of care for their job and customers. I had planned to spend Mother’s Day at this spa, but after this experience, I decided to change my plans. It’s unfortunate that this situation marred what was meant to be a special and relaxing day.

Pros I have come twice for the spa and enjoyed it. The staff are really lovely and friendly. Cons On Tuesday it was really noisy by the pool/spa. Assuming it's the fan. Multiple members complained. Hoping that gets fixed soon and isn't permanent! It made it hard to unwind and block out the sound.

Was supposed to get lashes done but they forgot to invite me for patch test. Also the last gel manicure by Katie, the gel all peeled off next day. Nobody answers the phone either which is frustrating. Don’t waste your money. Awful customer service

Far too many members for the facilities. Over 1,000 members & of 2 small studios, only 1 of which is used for classes, which are massively over subscribed. So, you have to book a place online days in advance (from 9 pm) in the hope you get on one of the 20 odd places. It's a farcical system that many members used to comment on. Constantly advertising for new members when already unable to provide a credible programme of classes. I do not recommend Bannatyne @ Bury St Edmonds & and I'm so glad my membership has ended.

I've recently taken up the offer of the £35 LVL eye lash lift & tint . I must say this is my first time at having my lashes done and very disappointed with the look. Something I will not be continuing to have done at Bannatynes

The welcome addition of the plunge pool has transformed this already exclusive vibe wellness center. Will definitely be returning. 10 out 20.

Me and my partner have just had a lovely spa day, after reading the recent reviews we were a bit sceptical about our visit. However, we were both pleasantly impressed with the facilities and very welcoming staff. Would definitely recommend and will hopefully be back in the future.

It's not so special. Took my partner for his birthday. Arrived at reception couldn't hear a word the receptionist said so just gave up and menaderd about found the spa and still had to ask how to get in, all staff were a bit miserable no one looked happy from spa to restaurant. The pool was cold and murky the hot tub was like human soup as it was never empty. The lack of drinking water at the spa was the worst there was a water fountain yuck 🤮 every man and his gob round that, but would expect some water coolers with paper cups the one in reception had run out if Starbucks coffee paper cups so just looked at the cool water without been able to access it, water should be free and accessible in places like that. Seen the hot beds on website but never found them. We had lunch and the waitress proceeded to tell us that most of the food was not available due to a busy weekend and sold out, not my issue and frankly don't care but effects our experience when I want to go on a non weekend day, kitchen staff clearly don't have the sense to stock the kitchen. Won't be back maybe that will make the staff smile!!!!

Don't understand the bad reviews, but u know....haterz gon hate... Super chilled out now, going home to nap 👌👍

While the facilities were very nice and clean and the afternoon tea was lovely. The experience was dampened greatly by the lack of organisation in the booking system, resulting in Me not actually having a booked treatment when shown I had. This was a birthday gift For a 30th birthday for a close friend and unfortunately we were unable to have any treatments on the day due to the fault of the booking system online. When we had access the spa, we was not given a run through of what was and was not accessible only to find at the end of our visit, just before leaving there were treatment rooms upstairs that you are able to use freely during your visit, Therefore, leaving us unable to experience those rooms during our visit. We were also unable to take a seat during the pool visit and sauna rooms as so many people were booked in at the same time. We left 45 minutes before our tea was booked in due too this. There was not one seat available, All had towels swung over the chair backs and at one point, a lady was laid vertical Across six beds. For such a beautiful location very I’m disappointed with our visit and the customer service, as we mentioned the problems at the time. As a whole I wouldn’t recommend visiting unfortunately.

Attended spa on 15/02/25 we arrived 15 minutes early as advised in order to receive our spa treatment on time. There was a lack of staff, so we stood in the Que for 15 minutes and by that time the lady at by desk told us to wait in the lounge area to be called out for treatment, this took another 15 minutes. Me and my boyfriend was booked in for 45 minutes, but due to the lack of staff and us waiting we only received 25 minutes. I don't believe this is fair on us, as we arrived as advised. There was no compensation to the time lost for our treatment. The treatment itself was nice, and the facilities where nice, slightly overpacked. I do not think we will be coming back again.

Hi there, I’m really not happy with a day in your spa, we were all very happy to leave asap. We had to sit in reception the whole time. I would love to hear back from someone please. Sorry for the bad review but my friends 50th was a flop! We booked a spa day here for a surprise for our friends special birthday. Lovely friendly staff. Also paid for cream tea which was very nice. Downside was there was no where to sit by the pool. We had to stand up the whole time. Bags and towels were left on sun beds which stayed empty the whole visit. I asked at reception what can be done and was told we could see if there’s any seating upstairs, which is the quiet zone, no talking!! Which isn’t exactly what we’d want to go on a girls day away. To sit in silence! This was booked months ago. Would I return, no!

Lovely grounds and spa but was extremely let down by the unprofessional beauty therapists, one of which barged in on me and my husband while we were getting changed to discuss some confusion with the treatments not even a cursory knock to let us know she was coming in! Massage and facial were ok but not the best. Food was lovely and bar staff efficient. Would not come here again due to the rude and unprofessional therapists.

I recently visited Bannatyne Spa in Bury St Edmunds and, unfortunately, was quite disappointed with the experience. We were charged £45 for 2 people for robes and towels but only received a £15 refund, which felt excessive. The website information is not very clear regarding this. I visited the place before and I always had my full amount refunded. The pool area was overcrowded, leaving no available seating, and the jacuzzi was not well-maintained, with visible debris in the water. Overall, it did not meet my expectations, and I don’t plan on returning or recommending this place to any of my friends. I hope management takes this feedback into account to improve the experience for future visitors.

Lovely place with great service and perfect place to chill out after a nearby meeting

Had an excellent meal at their woodlands restaurant. Food was superb and all home made. Service was also excellent with the General Manager Daryl joining in! Well done to all.

I visited Bannatyne Bury St Edmunds Spa on 25th January 2025 for a special and much-anticipated day out with my daughters. Unfortunately, the experience was completely overshadowed by the rude and unprofessional behavior of a staff member. After politely enquiring about available seating around the pool, I was shocked when a male staff member angrily raised his voice at me in front of other guests. His tone was abrupt, unfriendly, and completely unnecessary, making me feel very uncomfortable. This was particularly upsetting as I was simply asking a reasonable question in what should have been a relaxing and welcoming environment. Several other customers came over to check if I was okay, highlighting how inappropriate the situation was. Thankfully, another staff member was polite and showed genuine concern, but when she raised the issue with the manager, my concerns were completely dismissed. Instead of addressing the situation, the manager sided with the employee and was very dismissive, which only added to the disappointment. This is not the level of service I expected from Bannatyne. A spa should be a place of relaxation and customer care, not a place where guests feel unwelcome or intimidated. I would strongly urge management to review staff training and customer service standards to ensure no other guests have to experience this kind of treatment. Would not recommend based on this experience.

Treatments cancelled at last minute. Overcrowded. Coffee machine not working. Car park full. £30 for bag with towel and robe £15 of which is deposit. Didn't feel it gives the feel of a luxurious treat experience expected from a spa day.

Gabriel does one heck of a massage! The facilities are very nice. Check in was quick and simple despite it being very busy post holidays. Will definitely return one of these days.

Good gym bit small butt all good. The restaurant isn't great. Most of the staff are friendly.... some not. Matt is great! Things are always not working such a steam room. Mens charging room is always dirty. Overall its good

Price goes up but standards/maintenance drops. In the last year things have gone south at bury st edmunds. The treatment rooms could do with someone going around with a broom then some bleach and hot water. More equipment is being put into the gym which is great but there's not enough room so everything is cramp. Changing room sometimes are a bit dirty but that down to the customers who walk around in their outdoor shoes, and the lazy ones that leave they empty bottles around (i guess they used all their energy pumping iron). The staff do try to keep the area clean. The steam room seems to have a big problem in being in use, weeks at a time it's not been open. How about the thing that keeps going wrong you buy two of them at a time and you employ someone that can fix it. Poolside often dirty again people failing to just take their rubbish with them why they think it's okay for other people to clean up after them. Please buy a broom and sweep the area remove some of the sun loungers so you can move the other ones sweep behind them. When I ve been swimming I've seen big black spiders crawling around. The cobwebs need to go. I was surprised that after the lock downs from covid there was not a big deep clean, but when the pool area opened up there were cobwebs and spider nests. The outside by the pool would be a nice area but make your minds up what the space is for either a clear area for a fire/escape route or somewhere to quietly sit. Could there be some signs up not everyone is interested in you please use quiet indoor voices when in the sauna area. Today (12/01/25) was the worst day there changing rooms cold air, no toilet paper available, jacuzzi/hot tub cold, steam room out of action, ice bath closed yet some boys that sounded like they wanted to be from the hood kept taking the cover of and getting in it. Showers at the pool side one of three out of action the other two stone cold. I was surprised to come out feeling cold. I think this is the first time I have felt cold after a sauna. Please do better you increased the membership yet where is the improvement?

Came here for a spa day and was left disappointed. The pool was okay but the steam room was broken and the jacuzzi was cooler than I would have liked it. I had a massage which was nice but the room was cold which really made the experience unpleasant. The lunch was very overpriced for what it was. I had the lamb style vegan burger which was dry and really not worth £19. Also there are only 2 disabled parking spaces from what I could see and both were taken by people who didn't have badges. A further point that I really didn't like was there is a ban on any phones, iPads etc by the pool which some may like but was a massive problem for me.

Spa was no different to any other Bannatyne I have been to despite being labelled luxury. The room with the hot stone beds was awkwardly quiet, no music playing… was serenaded by the snore from another user. Steam room not working Cold bath out of order… Not to mention regular members quoting this was not uncommon. The only luxury aspect is the price of the food/drinks! Expect to pay the Luxury fee of £15 for the spa bags (not what is advertised on email confirmation (£10- £12pp depending on the location) - to note nothing extra or luxury added to the bag… Overall average spa. Wouldn’t return. Prices should be reduced or be offered compliments if aspects not available or out of order. Luxury label definitely needs to be gotten rid of.

Fabulous spa day, from arrival the Receptionist was friendly, polite and professional ensuring we had everything we needed for a great day. The facial and back massage was great and very relaxing. Lunch is excellent value, several vegetarian options, well presented and tasty. Use of the swimming pool, steam and sauna for the day, ensuring a relaxing time.

My husband and I had a wonderful spa day today. We had a treatment each and lunch too. Perfect for a day doing nothing. The steak was special, we only had to pay £5 additional on our included lunch… what a deal. Thank you Clarice House, we have now joined as members so more steak and days doing nothing are to come 🤩 A great value spa day if you just want to get away from work or the kids.

Very disappointed in this spa for the price. I went with a friend and we found the facilities to be very run down and outdated. So many of the staff were miserable and didn't want to be there. All beds around the pool were taken with towels but no one using them - there needs to be a 'no reserving beds' rule - people were gone hours having lunch but we're holding their beds for after. The massage was average, finished 5 mins earlier than paid for. And to charge £15 to rent a towel, dressing gown and flip flops is criminal - towels should be included for the price you pay for the day experience! And you're stuck with a wet towel all day as you can't exchange them. I started by giving a 2 star rating but writing this out reminded me how terrible it was so I had to reduce it to a 1*.

Had a spa day for 2 booked with treatments. Treatments were first class, very enjoyable, thank you ladies. Food in restaurant good and great service. BUT the facilities let us down, did not appear to be able to cope with the influx of people. Pool area very crowded, steam room out of order and people were queuing for jacuzzi, sauna and for beds around the pool. No water available in reception or upstairs, coffee machine not working in the bar, so no coffee or hot chocolate. Upstairs all relaxation rooms full. Such a shame!!

Amazing as always and If you are vegetarian curious then definitely give it a try. The lamb burger and Cajun mushroom dishes were delicious. 🌱🍔🙌🏼

I had a lovely back massage by Lily J. She really listened to my area of concerns and you can tell she enjoys what she does.

So booked as a treat for my friend for his birthday… got a call to say they had to change times of our treatments by half an hour due to staff sickness not to much of an issue…. We check in they charge £45 for towel and robe hire you get £15 back absolutely ridiculous!!! Young girl on desk got our treatments wrong and said we weren’t having them together so we asked for it to be changed she didn’t mention anything about a time change said our lunch was booked at 1:45 which I found odd we got there at 11… we used the spa which is very basic steam room sauna one jacuzzi and cold swimming pool. We were hungry so went to the desk and asked to have lunch sooner. Told to ask at the bar lad behind bar rude not interested in us at all almost looked annoyed that we asked even though there was plenty of tables free. Food was delicious so that was a bonus! We finished up and went up for our treatments couldn’t remember where to go so went back to the desk and asked. We were then told the treatments were changed back to one o’clock so we had missed them! She fitted us in again at 2 but I was told that my 45 minute treatment would now only be 30 minutes long Weren’t happy but went up waited til 2:05 two ladies came and got us had the treatments very nice although listening to the ladies whispering whilst giving our facials wasn’t very professional made us feel quite uncomfortable I was out by 2:25 and my Friend was out by 2:35 so the 45 minute treatment didn’t happen! For what I paid for the whole thing rather disappointed won’t be returning

The spa itself is in a beautiful location. However, it is impossible to get any sort of customer service. Been trying to call the spa multiple times since yesterday morning to enquire more details regarding a package deal, but no one picked up. A lovely man, David from the health club has picked up instead and left a note with the spa receptionists asking to call me back ASAP. It’s been 24 hours and still nothing. I tried calling again and no one’s picking up. Does anyone even look at the phone? I understand it is busy. However, I tried calling at various hours of the day, and a note was left with my number to call me back on.

Visted for my first ever spa day. I had 3 treatments, one of them being a back and shoulder massage, the lady mostly focused on my shoulders which was where my points of tension mainly were. I left there feeling relaxed and like I had a new set of shoulders, can highly recommend. Other spa facilities fantastic too, most of the time was spent in the sauna.

This spa day was the worst i have ever experienced , Why do you charge £30 per person deposit for robe and towel hire , apparently you get flipflops and bag but only £ 15 refunded! why would I want to pay 15 for a bag and flip flops . EVERY other spa ive been to , supplies robe and towels FREE . Needless to say my friend and I took our own robes and towels. Our spa day voucher was for afternoon tea and a 25 minute treatment a bodyscrub. The "afternoon tea" consists of 1 scone and a drink. Lunch had a booked slot time and we waitged 45 minutes from ordering to getting our meal - 2 salads we were told the delay was becasue it takes 25 mins to cook the chicken for the salad guess the other 20 mins was to cook the fries? Very basic menu and very expensive. The treatment was the fastest ive ever known, on the table and done in 15 minutes , the "treatment time " includes taking you to the room getting undresed and getting dressed. The body scrub was so fast, no HOT mits to remove the scrub it was cool mits and brushed off quickly , then body cream not oils applied in a flash, and thats it done. I love Elemis products but I know for a fact it was not Frangipan oils used , although this was written as the recomendation on the paper i was given. I got dressed and still had bits of body scrub on me! When we left and handed in our wrist bands , the recpetionsists were too busy laughing and chatting to each other to bother asking if we had enjoyed our day. Never again would i ever go to Bannantyne Spa at Bury St Edmunds. Go to Aqaua Sana and Whitlebury Hall for a real luxurious spa day where you dont pay for towels and robes, not charged extorionate prices for basic food and the staff actually care aboujt the guest experience. Duncan Bannantyne pay a vist to this spa and experience it for yourself.

Unnecessarily rude older lady on the front gym/spa desk. Seems a jobsworth. Younger girl extremely helpful though

Great day with my husband highly recommended

Although I've been there for multiple Spa days which were incredible albeit busy, my experience today waking up with a crick in my neck, Claire at reception was amazing and understanding and sorted a last minute appointment with Gabriel who sorted me out. He had firm pressure and was incredible!!! Magic hands! I had the added benefit of a 50% off! Thank yall so much

I had an extremely disappointing experience with Bannatyne Spa, both with their service and communication. After my friend arranged our spa day, she also in my behalf cancelled my original booking so we could go together and was assured by the receptionist a refund of the outstanding amount would be arranged. On the day of the spa day, I checked with the receptionist and found the original booking was still on the system. Informed the receptionist what was said and she told me she would get the manager to arrange the refund. My understanding from this was both receptionists assured me that my original appointment would be cancelled and a refund would be issued. I had to spend three days chasing the refund, and despite the issue being escalated to the manager, I never received any direct communication from them. Instead, it was all back and forth with the reception team, leading to further frustration. I was eventually asked to send an email, with a promise the manager would contact me. This, again, never happened. After an investigation, I was informed that due to their terms and conditions, they couldn’t refund me, despite being given misinformation by their own staff. Rather than taking responsibility for their poor communication and the reception team's misinformation, they offered me a "goodwill" appointment, which frankly felt like an empty gesture. At this point, the stress and lack of professionalism have made me want nothing to do with the appointment. To top it all off, my actual spa treatment on the day was uncomfortable and unenjoyable. The masseuse, who was short and overweight, spent a large part of the massage with her chest uncomfortably pressing against my head. It made the experience incredibly awkward and not at all relaxing. Overall, Bannatyne Spa offers poor customer service, lacks clear communication, and causes more stress than relaxation. I wouldn't recommend it. You’re better off going somewhere else.

We had a great time at Bannatyne. Everything went well: ample parking, lovely staff, clean changing rooms (they have powerful hairdryers and a spin dryer too!), big pool, hot tub, ice bath, sauna and steam room. We had a treatment each and we both enjoyed it very much. We will definitely come back 😊

Love place. And good stuff always will to help

Enjoyed my day there only thing that was disappointing at poolside no where to sit towels on beds but people not on them as im in 70s would of been nice to sit a while to relax

Had a great day The pool area looks like it had a bit of a refurb, The massages were lovely with an added bonus of having a massage in the same room as my wife. The restaurant is just okay( no real welcome no check back no atmosphere ) afternoon tea was better than previous lunches

I came to the Bannatyne spa for the first time in August with my husband for our wedding anniversary. The staff were all so lovely and helpful and I have since become a member. Julie in the health club is super helpful, caring and polite. She always checks in to see how I'm doing which I really appreciate. The health club has a very relaxing pool which I believe is the biggest pool in the area. I like that the pool is the same depth from one side to the other meaning if you can not swim you can walk. I have had treatments on two separate occasions at the spa and both times I was seen by Hannah. She was super professional and made me feel very relaxed. Afternoon tea was superb! Well done guys and keep up the great work.

I became a member end of July, it's a really lovely friendly team and always someone on hand if you need them. It's clean and tidy and plenty of machines to use and weights

We had booked a spa day, treatments were amazing. Ladies were really friendly. Downsides, * pool was really cold, didn't stay in there, a few other people had noticed it too. Had mentioned this to the lady on reception but didn't seem to bothered. Just said she'll look into it... * No shampoo/ conditioner in the changing rooms. (Normally these are provided) * £30 robe hire!!!!!! And you pay £15 hire charge that you get refunded. Total was £45!! Can't believe how they can charge you £30 to use robe and slippers!!!!!!!! Absolutely disgusting! Certainly will be bringing my own next time! All other spa's are normally complementary!

Charged my electric car here, the staff were really nice and pleasant and super helpful. If I were able to go to a gym this is a place I'd really think about going to

Once you're inside you can forget where you are. It's a lovely experience. Can't wait to go back.

Very nice and clean place. We had a voucher for spa day for two with 3 treatments. Sauna and pool facilities are also good quality. Just remember to bring your own robe and slippers.

I booked for a treatment and I can honestly say the experience was the worse I have had at any spa. I got to the reception to be informed they had moved my appointment to a later time without warning. I then had to sit for 30 min listening to the receptionists slagging off clients and how stupid they are. The treatment was poor and should have been described as express than luxury. Bannatyne you need to up your game and train your staff!

Lovely time chilling by the pool and spa, only wish you could have a glass of wine while you chill, afternoon tea was lovely too!

Apart from a lovely therapist and good food in the premises, I would say it was a pretty disappointing experience and I will definitely never to go any of the Bannatyne Spas. Some of the issues encountered: - No clear signage; - The reception first confused me by directing me to the treatment rooms, then seeing my confused face asked if this was my first time; - I was charged for something I didn't get- the transaction appeared the day after; -Someone stole my sunglasses I left in the Bannatyne branded bag; i left it for maybe 5 minutes unattended; -When I attended my treatment, because of lack of clear signage I was a bit lost and I stood in an area where two therapists were just chatting away, didn't even acknowledge me and after standing there for a few minutes I asked if they could help, and one of them reluctantly indicated the waiting area and continued chatting away with her friend; - facilities themselves are ok but some areas looked a bit tired and worn out; - when I asked the waiter to speak a bit slower he adopted a condescending manner and asked if I understood what V as for Vegan means when he was explaining the menu- I was astounded; -The therapist was lovely and that was the best thing about a rather disappointing experience.

A very disappointing visit to Bannatyne today for a wellness package. I was very disappointed by the atmosphere of the facility and received extremely poor client service.

On arrival yesterday at 1.35 pm I was met by a therapist as I was standing at the reception desk who rudely told me I was late and because of this it had eaten into MY treatment time, talking to me like a naughty child, it was not the welcome I had expected and was also very embarrassing as there were other people in the reception area who heard her telling me off, There was no way she was going to listen to me when I said, I’m not late I’m 35 minutes early, which the booking confirmation email confirmed my treatment was at 2pm - she proceeded to walk off through to the treatment area with me rushing behind and at the station she told me to pick my colour and sit down. Very few words were spoken after that request and She commenced my pedicure, it wasn’t the full treatment time I had paid for and was an experience i would not repeat nor recommend to anyone thinking of going to Bannatynes Bury St Edmunds.

The most incredible place to visit and to relax. Right from the second we turned up to a stunning building and extremely helpful staff. Claire on reception explained everything thoroughly. We had full access to the spa, sauna, pool and steam room. Georgia was one of many talented staff offering massages managing to really help with the aches and pains that I had in my back. We stayed for afternoon tea and a glass of Prosecco which was amazing too. Highly recommend to anyone!

2nd time returning as our treatments were cancelled the first time due to staffing problems. What a wonderful day we had, not busy very relaxing, friendly welcome from Jane at reception (and Lillie), restaurant, Sam was friendly and welcoming as before, food was nice tasty and hot. Treatments facial and back massage were ok but felt a bit rushed, didn’t say what products were being used but written down on a 10% off voucher to make a purchase after. Definitely recommend and would return again well done to all staff 😊

Great place? Booked in for a facial and a massage which was spot on. Lovely old building and very helpful staff. The only thing I could really mean about was you had to ask for the 2-4-1 cocktails. Would highly recommend

Set within a Lovely location, welcoming and helpful staff. Carl on reception at the gym was notably attentive and friendly. Definitely visit again!

Took my partner to have her nails done which cost £25 when I met her afterwards she was very upset with the quality and state of her nails. They were chipped poorly painted and some entirely broken. We were then told it would cost another £28 because they had to remove the existing gel. Young girl who did this clearly needs more training and supervision never again very very disappointed

Absolutely shocking customer service I singed up April went for around a month then decided I wanted to cancel but sneakily in there terms and conditions you have to pay for a whole year even though your cancelled your membership so make sure you read these terms and conditions before even thinking of joining this gym

Booked spa break for my wife and step daughter. They arrived being told treatments were all moved around due to staff shortage then closed the pool leaving a busy place with barely anything to do. A lot of money for a basic service

Far too many members!! Add to that the day Spa visitors & only the 2 tiny studios, there simply is not enough space for classes & the booking system is a nightmare. Now, aqua classes are being cut so that Spa visitors do not miss 45 minutes of swimming availability. The really frustrating fact is that Bannatyne is constantly looking for new members to join what is a woefully overly overly subscribed facility already. Basically, they just want to maximise income, even though they know there are thousands of existing members & they acknowledge they are way oversubscribed!! Money is clearly more important than providing a facility where thousands of members can reasonably access classes.

The staff are very very friendly and do a great job! Well done staff! The facilities are what let's this place down. There isn't much to do and you get bored. Every single seat outside doesn't have a cushion so no comfortable seating outside. The only cushioned seats are inside the bar and reception area which is a let down. The quite areas and steam rooms are good however you feel like your boxed in. I realise you can't make the place bigger but you can use more of the rooms that seemed empty or for staff. By adding a area like a book nook and a audio area it would allow people to do what they find relaxing. By adding cushioned seats and big cuddle sofas outside etc it would allow people to spread out and relax without everyone being in one place.

Friendly staff, good variety of classes at various times. Well equipped gym and nice pool / Spa area. There are food and drink services available but we've never used them so can't comment on those.

Upon arrival we both felt that £15 each to rent a towel and robe was to much money, £10 feels more of the right price and then the pointless £15 deposit made utterly no sense as you do not return the rental items to the desk that you get the refund back from, it all just felt a bit backwards. We were not informed of where to take the robes and towels once we were done so walked out and the alarm went off making it feel as if we had done something wrong when we were simply trying to get back to return them. The massage experiance was nice but my partner was more being stroked by the person doing it rather than acctually having a massage, also when they were applying the finishing cream they opened the cap and it was very loud and took us both out of the experiance, and then when they washed their hands and arms in the room it really took us out of the zen state we were hoping for and I felt it just ruined it. Pool fascilities were nice and enjoyable. The food in the resturant was awful and massivly over priced, I had a pizza that cost £17 and some how felt under and over cooked at the same time, and the fish and chip special was also laking in any flavour, the waitress basicly dumped our food on the table and just walked away not asking if we would like any condiments meaning I had to stop another waitress from doing her job to ask for some, not once did we get asked how our meal was and we felt very let down with this too as we would have mentioned these things. Upon returning our wrist bands again we were not asked about how we found our time there and it just felt almost as if we were not welcomed there because of our age and looks. For the price we paid it scraped by as acceptable, but we will be looking else where for our next spa day.

Beautiful building, great spa facilities and gym. Pool and poolside get very busy during busy periods at the weekend. No beds or chairs available during my last visit.

Persistently unimpressive. 1- Venue- the building itself is fine, the gym while equipped is small and cramped. The weights/ resistance classes regularly take up half the gym preventing others working out as there is not an allotted space for them (there are some rooms upstairs but this makes no difference). The pool is aesthetically pleasing but small. Regularly there is no room to swim for all the people in it milling around. 2- Staff- in the whole 2 years I have been with the spa only once has anyone picked up the phone when I had a question. In person the majority of them are very nice. There is no lifeguard. Occasionally someone comes to check the PH of the water but that’s about it. The yoga instructor is very limited in her understanding of the practise and what serves what purpose. (She also doesn’t appreciate when anyone has any higher education in it either and seeks to belittle them in the class). If you are unquestioning and/ or a beginner the class may be fine for you. (Staff/ Safety - last year I was severely concussed at the spa. This was because the showers were allowed to run freezing cold next to the sauna which when experienced post sauna resulted in my going into shock and cracking my head on the tile floor. 1, the showers next to a sauna shouldn’t be able to run that cold for exactly this reason. 2, there were no staff present to administer immediate first aid, instead someone in the pool went to fetch a someone. Despite promising to the contrary, the manager ceased communicating and did not call to check up on me. I assume because he didn’t want to make himself liable in some way. 3- the process to leave / withdraw membership is ridiculous. I have a very specific circumstance being a military spouse where I cannot choose where or when I move. Despite this I have had excessive grief about leaving the spa. They tried to have me send sensitive documentation over insecure means just to justify my leaving their club. It’s bafflingly stupid. I’m not sure who they think they are to justify asking for this, they are -just- a spa. Not a government body or similar. Yet here we are months later. They ignored my situation and requests, which were polite. The complaints team when contacted straight up ignored me and sent my message to the same person as I initially contacted from what I can tell. In summary- the club is at best mediocre, I understand a lot of the membership are folks with free memberships from the doctor for their health. If it were free it would be fine. It’s certainly not exceptional and in the event anything out of the ordinary occurs my experience is that their response if poor. A day spa here would be fine, because you wouldn’t get bored so fast or see the repeated problems.

Was gifted the spa experience for my birthday, first time going and I certainly wasn't disappointed. The treatments were amazing, the staff were very welcoming and friendly The food looked fabulous... After seeing other people order I had to try some! As there was two of us, we decided to share, they even served us what we wanted on two separate plates (we hadn't asked, but definitely appreciated) Can't wait to book again!

We went to our spa day at Bury st Edmunds as a four which was purchased as a Mother’s Day treat for a couple of us so we could all be together. On the morning, there had been an RTA close by causing one of your employees to be stuck in it and late for work. We also had been stuck in the traffic on our way, when we arrived they checked us in and said that 3 of us were having massages at the same time but 1 of us was at a later time. We explained that we should all be together as booked together and spoke to reception only a couple of days before to confirm our booking and timings, they said they had moved 1 person separately, we questioned this and we were advised that this was due to the staff member being stuck in traffic. We asked Claire who was dealing with us at reception if another person could be moved so we would be doubled up otherwise 1 person is left sitting by the pool by themselves and then missing out when they go in for their treatment by themself and that we specifically booked it as a group. The other lady (reddish coloured dyed hair at this current time and name began with C - she kept turning away so we couldn’t see her name!) on reception leant across Claire (who was dealing with us first) and was incredibly rude, her approach was ‘like it or lump it’, she just kept saying they just had to move 1 person and it’s tough, she didn’t speak to us polietly considering we were the paying guests. But seeing other reviews we aren’t the only people to have been spoken to like this. Later on in the day, we believe the staff were unaware, we were sat on the sofa next to the fireplace/clock and the two ladies and the shoulder length hair lady from the gym reception were standing at the main reception, they were discussing the conversation of us with them earlier that day. They discussed it all and the reddish colour haired lady had said that she felt she had dealt with the situation very well….we couldn’t have disagreed more! You dealt with the situation completely inappropriately. The conversation should have been discussed in a private situation such as a team meeting not in front of all the paying guests in the seating area and loud enough for us to hear on the other side of the room. The reception experience was unwelcoming. The massages themselves were really lovely and those members of staff were very polite and warming to us all.

They promote good health and well being and yet, when you go and speak to the manager personally, explaining that you have health problems, and have been getting dizzy spells, and also provide your medical history to support this, they still would not cancel my membership. Explained that I could get dizzy whilst using their equipment, yet still they only care about taking your money. Corporate greed over a persons safety and wellbeing! As for the managers attitude, she did not show any empathy towards my situation, just a matter of fact attitude that I need to pay out my contract period. I would suggest some training in the art of customer communications. Most definitely would not recommend this establishment!

Booked in for a spa day . When we first arrived we were directed to another desk got the robes and bag pay £30 desposit then we were directed to another area to book in for day spa . Booking in process very impersonal the two ladies at the front desk abrupt pointed where we needed to arrive and had to book in ourselves. Swimming area dated and beds very uncomfortable so it was not a nice experience for me . Plus the cost of just the spa day as there were no treatments left was £40 plus the £30 for robe hire I think we get £15 back . So £55 for spa day not using the gym and no treatment as no treatment available not even a light lunch is so expensive and definitely not worth it. I definitely don’t recommend this facility unless you get a very good deal but spa day definitely not so so so disappointed as I don’t do this often .

We checked in 2 weeks ago for a treat, had a nice massage however. It's ridiculously expensive, after paying for treatments you're still expected to pay for bath robes... (although you get half the money back) the drinks were overpriced, the restaurant is in a lovely setting but just about everything on the menu is either vegan or vegetarian. We're not, the meat menu was very limited which we found very discriminating, we went to the relaxation rooms, the mosaic tile bed room was nice.... But for what is meant to be a relaxing space wasn't as the door creaked and squeaked every time someone came in or out. There also was a lot of litter strewn around, we saw empty drink bottles on the floor, windowsills etc. All In all what was meant to be a treat day was ruined by expensive prices. I'd like to say we'd come back but because of the prices we just cannot justify it.

Very relaxing and peaceful experience. I highly recommend the afternoon tea as it was the best one I have ever had.

Came as a day guest and joined as a member. Always feel so relaxed after visiting. Thank you for being my Bannatynes Bury Bliss!

Had a lovely, relaxing day. Facilities were clean and restaurant food was delicious. Spoke with Claire at reception and she was outstanding - very kind and helpful!

Excellent Spa with good deals. Book your treatment slot well in advance to get the time and treatment you want

Just joined, but know it from spa days. Helpful and friendly

Amazing spa and lovely facilities. Only downside was the water aerobics class whilst we were trying to relax.

I love this place for a spa day and have always rated it highly. This visit was a little dissapointing though! I appreciate that activities take place in the pool such as aqua aerobics, however i think this needs to be more transparent for people when booking, as it does not make for a relaxing experience. Also why take the water dispenser away from upstairs as this is important to have following a massage. Its the little things that make it 5 stars.

Been here a few times ans it never fails. The treatments are always so wonderful and relaxing! The spa itself is set in beautiful grounds in what I assume is some kind of stately home. It has a lovely pool with sauna, steam room and jacuzzi in one area, with heated stone beds and relaxation room. It also has a lovely restaurant and bar area. Changing rooms are large and adequate showers and toilets, never had to que for one... which is always a plus! No one wants to leave feeling ekky. Definitely the best spa I've been to and spa day packages are very reasonable priced! Would highly recommend.

We've been visiting this spa regularly for a few years now, even before Bannatyne took over. The staff are lovely & therapists fantastic. The amenities could do with a spruce up & update. I understand the temperature in the pool was dropped ( is that true?). My elderly mother was unable to use the pool as it was too cold for her which was sad as it was a mother's day treat. The Stream room was shut. The booking system online could do with updating. It won't let you book more than 1 at a time, and you can't ammend. You have to call, leave numerous messages & pray that you can pick-up when they call you back. False economy here, surely digitising this saves a lot of hassle all round. It used to have a real luxurious escape feel to it previously. It doesn't feel as premium as it used to. Even the meals in the resteraunt are scaled back ...and somehow less.

Spa day booked for me as a gift by my son.... if customer service (or lack of) is anything to go by, I'm not looking forward to my spa day in the least! I wanted to book extra treatments for myself and my friend ....but talk about unhelpful....No answer EVER on the phone, no matter what time of day you call and the very rare email reply was pointless.

Great spa and facilities, lunch was delicious, had a fab back massage and enjoyed using the swimming pool sauna, steam and jacuzzi. Heated beds were very nice too.

Intially we were hopeful of a fantastic day. Walking in through big heavy wooden doors we were greeted with a mediocre welcome from reception. The building was very impressive, big leather Chesterfield sofas, huge sweeping staircase and beautiful windows. After registering and being pointed to where the spa was we were charged £50 for towel and robe use…..£30 deposit and £10 each for the use, which included generic cheap flip flops. After eventually finding our way to the changing rooms, which were large, clean and well equipped, we made our way to the pool. We were impressed with the pool. It was large with tranquil lighting, big windows and plenty of sunbeds….or so we thought. Let’s come back to that later! We familiarised ourselves with the spa, dumping our things on a lounger, we got into the pool. It was lovely, could have done with being deeper but it was more than adequate. We were disappointed to find the Steam room wasn’t working. Undettered we headed for the sauna. It was a substantial size but not very hot. We asked a staff member who confirmed it should have been much hotter and would sort it. The jacuzzi was acceptable but not easy to get a space. By 11.30am we headed off to get a coffee. We placed our order. A hot chocolate, latte and 2 plain scones….£19!!! They were Starbucks drinks and freshly baked scones though. Still very costly but were delicious none the less. By 12.30 we were ready to go back for our spa experience…..and experience it was! Going back to the previously mentioned sunloungers. There wasn’t enough! By 12.30 the place was mobbed! people like packed sardines in the already squashed jacuzzi, the sauna which has 3 tiers was full to capacity and the sunloungers were either occupied or had towels and robes draped on them. The influx of people was quite frankly a joke and the spa was unable to provide a pleasurable experience for the people there. We headed upstairs to the hot mosaic chairs. These were nice, however what should have been relaxing was ruined by a trio of middle aged women talking to each other at the top of their voices. We headed back to the spa and decided to dump our robes, towels and flip flops on the floor (all hooks had been already used) and barge our way into the jacuzzi. Our lunch was at 1.45 so we headed to the restaurant. The menu had a nice selection of food, again very overpriced (£10 for a cheese sandwich on white bread, small pot of coleslaw and a salad) I was expecting ‘door step’ bread but it was just regular bread, maybe a step up from Hovis or Warburtons but definitely not freshly baked bread. We ordered fries which were £4.50 a portion. We found the price acceptable in comparison to other places we’ve eaten. Coke was an ok price too. £3.50 for a large glass. After lunch, We both had a facial and head massage and I must say, they were the highlight of our day. I can’t fault the service we received. The only complaint we have is that we wasnt given any information on where to go, what to do etc. It was only because another customer showed us where to wait. I also noticed that many other customers were in the same situation. While I was sat in reception after having my treatment I overheard a group of 3 discussing where they needed to go and that they should wait in reception until someone got them. I informed them where to go after they sat around bewildered. We gave up going back into the spa and left around 4pm. We have used many spas and I must admit this isn’t the worst we’ve visited, however something needs to be done in regard to the volume of people using the facilities from 11-2. It is incredulous that it was so busy that we had to place our towels and robes on the floor. It is also unacceptable that the steam room wasn’t avaliable for use, it’s the core of any spa! A very disappointing visit and I have been generous on my 3 star review which I’ve rated for for an excellent pool, excellent treatment and well equipped changing rooms. If I could’ve rated 2.5 stars I would have.

Very well equipped purpose built gym attached to an attractive neo-Jacobean mansion hotel in lovely surroundings. Ample parking. Excellent fitness instructors and choice of classes ranging from Yoga, Pilates, Fitness Pilates, Body Balance, Body Pump, 20-20-20 to name just the classes that I attend. Only downside is there are only 2 rather small windowless studios available for classes, allowing only 14 per class. One of the studios is used mainly for Spin. There is ample Les Mills weights/bars/mats/steps for at least an extra 10 people in the other but no space to cater for use. Pleasant changing facilities. Good pools, sauna, steam and jacuzzi facilities.

Had a lovely day out at the spa at the weekend. Full access to the steam room, sauna and swimming pool. Relaxed in the lounge area with a few glasses of bubbles while we waited for lunch. Then after lunch we had our lava stones leg and back massage. I had Ella and she was amazing, magic hands! Would definitely go back!

1st rate health club & spa!! Had a facial with Elena ...she was amazing & the head massage was a bonus too. Used most of the facilities ....staff were all great too !! Beautiful setting for a health club & Spa. Would highly recommend.

Had such a lovely day. Had 2 treatments: a neck, back and shoulders massage by Jessie who was so lovely and asked me if I would like a relaxing massage or if I had any pain anywhere she could help with, which I really appreciated. Then had a lush facial by Sophie who was really accommodating with my sensitive skin, she even took me down to the shop and showed me what would be best to buy for my skincare at home. My mum and I had the most relaxing day we’ve had in months. 100% will be back.

Always a friendly, welcoming place. Love the facilities, food, pampering treatments and lovely staff. The building is beautiful too

Corporate looking health club rather than a spa, overlooks car sales garages. Treatments were fantastic and relaxing but then only five beds in a quiet, relaxing room. Swimming pool, only seven beds for a very busy place so trip cut short due to know where to sit, this was a spa day after all, so disappointed. £10 for a bag, towel, dressing gown and flip-flops, you get to keep the canvas bag and cheap flip-flops, a rip off.

My second visit and already planning the next one. My friend and myself love it. The staff is very friendly and especially the Restaurant staff is very professional. Had the best shoulder massage ever yesterday. Lovely building and very clean

Had my eyebrows tinted at Bannatynes Spa, another excellent experience, really beautiful treatment room, 100% great job by therapist nice and quick. In and out in 15 minutes perfect 👌 thank you 🤩

Booked in for 25 min facial. Was in and out within 20 mins which included taking top off, getting on bed and waiting for her to come in. Very rushed

Clean and very relaxing love it

Great place to chill with the pool, sauna, steam room and jacuzzi

Staff go above and beyond to ensure you have a good day. A group of us attended last week for my birthday. We had used separate Groupon Vouchers and staff were excellent at ensuring we had the treatments we wanted and putting us together. We had to enquire in the restaurant about moving our times to be together which I could see was an issue as they were fully booked. The staff member took his time to do his best to sit us at similar times/near each other. When we arrived in the restaurant they had managed to put us all on a big table together which was a lovely surprise. Full selection of lunch options were included in our voucher. The roast dinner was delicious! We only had to pay for our drinks. The facilities are all excellent and it is definitely an ideal spa location to relax and chill out! All in all fantastic value for money and I won't hesitate to book again! Thank you.

Good spa. Nice lunch in restaurant, although menu rather limited.

Friendly staff and excellent service. Nice place to chill and relax for a while for a decent price too

Fabulous gym with plenty of equipment, well maintained. The pool is perfect for lengths and the poolside facilities (sauna, steam room and jacuzzi) are some of the best I've ever come across - large, clean and well maintained. Huge changing rooms with plenty of lockers, again, immaculate and beautifully clean. As members we go several times a week and always finish our visit with tea in the cosy lounge. Wonderful place. Dont know what we'd do without it!

Spa is beautiful, food was delicious (we had afternoon tea which was lovely and I ordered soup of the day which was amazing), grounds are tranquil with plenty of parking. We did have a treatment (pedicure) but it was one of the worst ones I have experienced.

Наверное лучший спорт зал с бассейном в Бери. В зоне бассейна есть сауна, джакузи и хаммам. В спорт зале есть все необходимые тренажёры и оборудование. Рекомендую

I've now had 2 absolutely fantastic days at Bannatyne Spa. Both have been at what are quite likely considered "peak" times (during school holidays) but I have always felt that I have plenty of space to relax. The facilities are clean&well kept and the staff are always polite. I had several treatments during my most recent visit and left feeling like I was walking on air! I highly recommend splitting your time between the pool area and the stone beds - peak relaxation. And don't skip lunch; the food is 10/10.