Balmoral Bar in North Warwickshire

APPALLING! Possibly the worst service I have ever received anywhere. Multiple menu items not available, when the restaurant was empty, having booked in advance. Only made aware of this a long time after we had ordered and paid. When we complained we were told 'there had been no inconvenience!'. Each time we complained, another child came to tell us the same, no resolutions offered at any stage, even when we asked! We were told, by the same children, the manager was un-available. (we could see her behind the bar!). so we asked more and were told the same. After realising we were not going to get any food, we asked for a refund. When they processed this - they charged us the full bill again! When we tried again for further refunds, they were unable to process. None of them knew how to work the machine. The manager was still behind the bar, and at no pint came to assist. Several groups waiting to be served, subsequently left without any food or drink! AVOID AT ALL COSTS!

Really good lunchtime pub meal in a lovely setting and nice staff

Lovely little pub on the canal side. Good choice of drinks, fantastic food and friendly staff. We had Peters signature dish, one pot Malaysian lamb with sides, was delicious! Will definitely visit again soon.

I have just walked in to this fish and chip shop. The girl behind the counter looked at me walking in as she was rubbing and scratching her nose!! Then quickly flicked something off the paper that the food is going to be wrapped up in!!! Was a dry boggie!! Then she proceeded to ask me what I wanted. I asked her to wash her hands!!! She went out the back . The owner said nothing . I asked for my money back and canceled my order. DISGUSTING!

Lovely garden centre lots on offer