Based on 244 opinions finded in 2 websites
Opinions
Estaba muy sucio. Barra adhesiva y mesa adhesiva. La comida estaba mal presentada. Pedido en la aplicación y las bebidas se sacaron muy rápido.
James67578657 . 2024-10-13
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Usado el inodoro de señoras dos estaban llenos de papel higiénico usado y el tercero lleno de phoo, no se hicieron revisiones del inodoro y olía. El personal parecía miserable y no le importó aceptar a uno que me enteré de que el gerente de la cocina estaba ejecutando comida, bebidas y limpieza, el único que tenía una sonrisa y tiempo para los clientes.
Hayley T . 2024-09-18
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Un pequeño pub genial que es una de las Wetherspoons que hace buena comida. Gran relación calidad-precio y es una visita obligada en mi mente.
Graeme W . 2024-07-22
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Mi marido y yo hemos sido clientes habituales durante muchos años de The Back of Beyond para comer y beber los sábados. Esperamos pacientemente en el bar para ser servidos, señora tras la barra dijo quién era el siguiente y a pesar de que mi marido dijo que era él y poner su mano en alto ella procedió a servir a otra persona! Éramos claramente los siguientes, como habíamos estado de pie junto a la dama a la que acababa de servir. Cuando hablamos ella dijo “no empieces nada” En este punto nos fuimos. Huelga decir que nunca volveremos con ese tipo de tratamiento. ¡Aquí se requiere claramente formación del personal en atención al cliente!
Mandy H . 2024-07-20
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Gerente está totalmente quemado, prepárese para sentir como si lo estuviera molestando si ordena algo. EXTREMADAMENTE grosero si olvidaste algo.
L_realale . 2024-07-19
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Nice for central reading beer garden out the back by the water. We didn't eat but the drinks were good. Ordering on the app was easy and delivered by several friendly waitresses. Covid measures in place. Our visit was enjoyable, no problems.
Tracie0909 . 2021-07-22
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A lot better than the Hope Tap (That place is weird). Cheap and cheerful. Guy in the glasses is a bit of a jobs worth and was probably a PCSO in a past life but aside from him, I love it there.
Borjad L . 2021-07-09
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The menu is standard across this chain, as is the quality. Excellent food and drinks (we do nonalcoholic) at very affordable prices. We especially salute the chain's (and this particular restaurant's) dress code, which aims to maintain the standards of the establishment and keep ALL...
MaLaStaR . 2021-06-25
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Brilliant Wetherspoons. Staff here are fantastic and cannot fault what they do. Definitely would recommended going here.
CDP1981 . 2021-06-25
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Firstly, I love Wetherspoons. But this was something else. When ordering food, the manager Sam was weirdly sneering and rude from the word go when answering any questions, and seemed to get ruder the more polite and nice I was. I was very confused -...
RenaissanceM92 . 2020-12-18
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Wish we could give zero marks here. Not only did the food make several members of our party feel sick, the staff were disgraceful. Shannon (a staff member) was sat to the side drinking with her partner (also a staff member) criticising customers to the...
danieldM5806SG . 2020-11-03
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Love this place, its a weatherspoons so it comes with the stigma of having cheap drinks and food, which at the moment brings in students that have no interest in playing by the rules, but its a great pub with great food, friendly staff and...
ErikWS82 . 2020-10-04
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It appears that the pub has now become a off campus bar. It used to be OK on a Saturday afternoon but the 10 pm curfew means that students/young people are turning up earlier to start their evening binge to the detriment of other customers....
DavidS10936 . 2020-10-04
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We had to queue for a few minutes and fill a T & T form out, no problem with that. The pub was quite full but found a table okay (it was filthy). I used the App to order 2 Signature Steak meals but they...
N C . 2020-09-23
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I like this pub,we go for lunch most weekends, today sat here all I can hear is loud travellers, no not tourists,I'm talking the type of people that set up caravans in the local park.there will be trouble later once they have had a beer....
MartinL3395 . 2020-09-14
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I've been a semi regular here for years. Decent beers, OK pub food at good prices. The Spoons business model means never enough staff at bar, which can be annoying at busy times. But I'd never had a real problem until they took on the...
petergQ2232EB . 2020-09-12
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Busy - loud and noisy , a typical weatherspoons! Bar/restaurant doesn’t seem to know nor care with the numbers inside the business. Tables filthy and sticky. Sandra is a delight on the bar , always good to see a friendly face. If she wasn’t here,...
UR437 . 2020-08-29
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Everybody was great apart from the two young girls omg I lHave never been ttreated so badly as the girl with tattoos All over her legs she sounded Welsh and hair bleach blonde friend I am not joking everything was brilliant food great service brilliant...
075353 . 2020-08-07
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Great food and service, friendly staff and very clean. Would highly recommend going there for a cheap but nice lunch. Best Wetherspoons in Reading :)
O7213OWlucyc . 2020-08-05
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We had breakfast here on a Friday morning and it was okay. There were no bananas available with the porridge and my cooked breakfast was only lukewarm. Service was fine though and breakfast served quickly.
RObbo60_11 . 2020-02-08
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Utterly shameful. The management team ought to look up how to speak to customers with a shred of respect. Totally unprofessional manner in dealing with a simple misunderstanding (on their part might I add). Dismissive and cold with no reasoning. Really disappointed in this establishment...
ToLightlyEll . 2020-01-26
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I have been to many places and I have never met any staff as rude as they are here. Reading other Reviews, I know I am not the first person to Comment on this. The food is always lovely here. I come here a lot...
honestxreviews . 2019-12-07
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I have never been in an establishment with so many miserable staff! No manners, not a please or thank you in sight
stephen c . 2019-11-28
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It's cold food . Old peas wait too l9ng on the hot plate Boring staff . Didn't enjoy the steak at all
706esrefa . 2019-11-28
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Are very rude saying what the F... when you get the wrong door for the toilet I would not recommend this place again every rude
Kelvin198005 . 2019-11-23
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Well laid out large restaurant and bar. Plenty of tables for all party sizes. Large menu in sections and plenty of variety. Very good value for money and some items come with a drink included, includes alcoholic drinks. Prompt service and orders can be made...
johnhU5618XE . 2019-11-04
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The definition of a British Pub. If you are looking for the absolute experience on British food and lifestyle this pub is your place. Our order arrived really quick and the stuff was beyond friendly and helpful. I would probably visit again!
annakyp_ . 2019-10-09
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Been here at least 100 times. Definitely the best spoons in Reading. Decent location too away from the noisy part of town
thatborjadguy . 2019-09-29
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This place had no beer that I enjoyed what the staff was rude. They did not accept card and it was completely out of the way. Don't bother coming here it is a nightmare and you will be disappointed!!!
Frankie W . 2019-08-10
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This Wetherspoon Pub has a great location by the Kennet river with a nice outdoor terrace. Their menu is traditional Pub fare, Wetherspoon style, and the prices are accordingly. But there are few places where you can have a drink or a light meal.
GlobetrottingViking . 2019-08-05
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A typical weatherspoons, big place walking distance from the train station. Good value for money. Everything on one floor. Fast service.
NGAMILO . 2019-08-04
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WE called in this Wetherspoons and like almost all the other spoons we have visited we are never disappointed great service good food for the price and great staff I love Wetherspoons some just love to whinge about them
chris c . 2019-07-27
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Visited at a fairly quiet time of day but the Duty Manager was far more interested chatting to the barmaid than serving customers. Anyway, eventually got served but (this is unusual for Wetherspoons) the beer wasn't very good. It was Fullers London Pride too which...
Nonglak L . 2019-07-12
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We came here as a family of 6 for my daughter's 11th birthday (she chose the venue). We all ate off the main menu and had a choice of burgers, curry, fish and chips and lasagne. All really tasty and fresh, plenty there and as...
Roanne45 . 2019-07-07
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Large establishment with well staffed bar. Wide variety of beers at what must be the lowest prices in the area. Plenty of menu options and some served with free drink. Food quality good and cheap with good sized portions. Clean toilets. Can now order food...
johnhU5618XE . 2019-07-05
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Visited here and loved both the exterior and interior- large traditional spoons. Lots of local history to be found inside and loved finding out all about it. Staff very friendly and a nice atmosphere throughout.
carolandmickg . 2019-06-30
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Normally come here for pub lunch as it's near my work, but yesterday (13th June) I was waiting to order at the bar but the bar man for some reason (maybe because I'm Asian??) just did not serve me! He seemed to serve every one...
VicBansal . 2019-06-14
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This pub has good size outside area were you can watch the world go by, the staff are friendly and welcoming. This pub is well worth the visit.
Jon S . 2019-06-10
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Great value all day. Refill tea/coffee £1.30 and cheap brekkie (hash brown, beans, tomato, mushroom, avocado on extras menu, hot sauce for £2.75) and came back with friends later for drinks plus sneaky samosas & onion bhajis £1.30 for 2 of each which arrived rapidly...
Ricardodesantaalbana . 2019-06-07
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I have been using this pub for over two years and I have never met such miserable, sullen and offensive staff anywhere. A smile or a simple friendly greeting never happens. If there is a problem don’t bother reporting it because it is always your...
dangleding . 2019-06-06
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I love a Sunday breakfast at a weatherspoons, I eat them all over the country and is my favourite meal! Have just moved to reading permanantly and really looked forward to my first Sunday visit to my new local weatherspoons for the meal that I love eating, it wasn't very busy, there was no wait on food, somehow they found it acceptable to serve me stone cold food they'd cooked off earlier in the day and hadn't even been clever enough to pop in the microwave for 30 seconds!! Noone around to ask why I'd been served cold food, had to walk to the bar and put my food down, server ignored me with a full plate of food Infront of me and served someone else, the manager came out stocking up and called for a girl to come over rather than acknowledging me, then he asked me what was the problem, I said I've been served cold food and I want my money back, the only good part of the experience was the manager must get alot of complaints about bad food and just refunded me, no apologies however, left a full pint and full plate of food on the bar, worst weatherspoons I've ever been in, and although a local now, will never return to this venue ever!! Awful doesn't cut it! No standards and no cares from the manager, just quick money back sums up they know they are bad!! Eat somewhere else in reading, my McDonald's was fresh!!
Dinio83 . 2019-05-19
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Ordenó comida y bebida a través de la aplicación. Persona en la misma mesa fue a la barra. Las bebidas llegaron vv rápidamente? y el bar pidió comida también llegó rápidamente. 15 minutos después, nuestra aplicación ordenó que llegara la comida - tibia. . . . Tal vez es enviado desde otro bar en la carretera? ?. Moraleja de esta lección; ¡Sácate del culo y ve a la barra!
BerkshireBoy10 . 2019-05-11
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Escribí una reseña hace un tiempo y, después de volver para ver si las cosas habían cambiado, descubrí que lamentablemente no lo habían hecho.Fui al bar y le pedí a la camarera una pinta de sidra, que sirvió y dijo "3. 49" (no por favor ni nada) y le respondí que quería probar una cerveza a la que seguía repitiendo ". 3. 49 ". Nuevamente dije que quería un catador porque quería pedir otra pinta solo para que me diera vueltas, me temblara y frunciera el ceño.Cuando le pregunté por qué estaba haciendo esto, dijo "porque quiero servir a otras personas". Cuando le respondí que debería concentrarse en el trabajo que tenía en la mano, respondió: "Bueno, no volveré a servirte" (como si me importara). No soy un tipo que se divierte en el bar y creo en ir y venir del bar lo antes posible para que otros puedan ser atendidos, pero ella era simplemente grosera, grosera, grosera. Creo que el personal aquí recibe lecciones de mala educación porque no es la primera vez que me sucede a mí o a otros a juzgar por los comentarios en este sitio.
szrid . 2019-05-11
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Estaba trabajando en el centro de Reading y visité la parte posterior de más del 75% de las mañanas. Se sirve un desayuno de primera clase. Buen servicio y buen precio. Recargas gratis en tus bebidas calientes. Si estás listo para un inglés completo, este es el lugar para ir.
hughsie59 . 2019-05-11
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Este es un gran Wetherspoons a pocos pasos del centro comercial Reading y ubicado junto al canal th. Tiene un área al aire libre también. Esta fue la primera vez que visitamos y como era un martes tuvimos el bistec especial. Fue muy bueno con todos los bistecs cocinados como se ordenó y las papas fritas y la chaqueta muy caliente. Con cervezas bien conservadas, encontramos que este es un Wetherspoon's excepcional. Sin duda volveremos de nuevo.
Richard C . 2019-04-29
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For a Wetherspoons pub, it is quite a nice one. With spacious seating, less casino machines, it is relatively quiet comparing to other pubs in the chain nearby, like the Hope Tap in Reading town, which makes the meal and chatting with friends more enjoyable. If there are too many noisy people it'll not be a comfortable environment. You can order from the bar table and also from the app on the phone which is quite convenient. I quite appreciate that they have promotion for a special meal each day so that you can get the meal deal with discounts. It was a steak meal that was on promotion on my day of visit and my friends really enjoyed it. The price is relatively low for pub food but of course, the food will not be as delicious as those in more decent pubs, yet, to be fair, the food is more than acceptable. Good pub choice for students who is looking for affordable pub food.
Gwyneth W . 2019-04-05
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Large establishment with plenty of well spaced tables. Good food and the cheapest drinks in the area.Now has an app so that drinks and food can be ordered and paid for by phone. Downloaded and very quick and efficient service. Easy to use.Toilets clean , but out of three cubicles only one had toilet paper. Also at least one of the soap dispensers was not working.
johnhU5618XE . 2019-04-01
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Didn’t get ID at bar, when sat down was asked for ID. Continued to ask and we showed our IDs, only to be told we can’t order anymore drinks even though We are 18!!! Then whilst we are waiting for food and eating, we were watched the whole time, made us feel very uncomfortable! And don’t feel this is acceptable, constantly circled around our table! ( a manager aswell, should not make customers feel like this) Buns were also stale on our burgers which meant we could not eat. Maybe you should train staff to ID people, not watch us constantly and make us feel uncomfortable.Will not be returning :(
Ellie S . 2019-03-15
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Why did you let Shaun Wallace take over your quiz? He was a terrible question master! Questions asked much too quickly, couldnt always hear as not using mic properly. He should stick to answering qustions not asking them!
Daveatnewhorizons . 2019-03-13
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Went in for a quick drink but was met with incompetent and rude staff, especially the short middle-aged woman with the red glasses who seems to have no interpersonal skills. Dirty tables everywhere even though it wasn’t busy. Whole thing seems pretty amateurish. Better off going elsewhere.
Matt S . 2019-02-25
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Beer is well kept and variety of ales unbeatable. The management team are highly professional as are the wonderful staff. Food is of good value and good quality. You will never have any complaints with this establishment.
grahamjparr . 2019-02-06
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The Back of Beyond is a good place for a wide selection of cheap drinks, however the interior is dated and if you visited in the day you would see the lack of natural light inside. Not a must visit but a good choice if you are only concerned about price.
JXXXR . 2019-01-26
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Part of a group of 3 eating at “The Back of Beyond” in Reading. I ordered a BBQ Chicken Melt with chips at £9.90. What a small sad looking plate of food! The portion size was totally inadequate (a single small chicken portion, too few chips and too few peas) whilst the presentation was poor. Not what I have come to expect from Wetherspoon's. I raised this with our waiter and was told that this was what I had ordered, so I took my plate to the bar and escalated my complaint with the duty manager (Sam). Sam took the plate off me and led me away from the bar to an empty table near the kitchens. He then explained that there was nothing wrong with my food, he said he had sold thousands of BBQ Chicken Melt’s just like this and that I was the first to complain. This was not the response I expected. I said that the dish looked more in keeping with a children’s portion – so I informed Sam that I was still very unhappy and that although I would still eat the food, I would consider publishing a photo on Trip Advisor and making a formal complaint to Wetherspoon Head Office. Sam raised his voice and became very agitated at this point, he picked up my plate and initially wanted to take my food back into the kitchen. There followed an uncomfortable stand-off where Sam refused to let me have my food. He relented only after I had explained that I had already taken a photograph and that he was only making matters worse. He then offered me an alternative dish (“anything from the menu”). I said that I felt it too late for that. I said that I didn’t want to wait for another dish to be cooked and that at this point I would rather just eat my BBQ chicken. Sam continued to show his irritation, protesting that I was not allowing him to put matters right - so I suggested that he might apologise for his behaviour, acknowledge that the food as delivered was below par, and look at addressing the original issue of portion size.Needless to say there was no apology, but after circa 10 minutes I received a plate of extra chips and a bowl of peas but no extra chicken, all delivered by Sam who continued to protest that in his view there was nothing wrong with my original meal. I repeated my original assertion. Sam once again became very agitated accusing me of being unreasonable and abusive. I thought at one stage that he was about to ask us to leave. Not a good experience!
G5753VBterryg . 2019-01-13
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Ho cenato in questo locale con amici in una serata infrasettimanale. Ho scelto un tipico hamburger con bibita analcolica. Un tipico pub inglese in cui poter gustare piatti tipici. Ci tornerei volentieri
B_gior . 2019-01-12
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Large premises with many tables. Well laid out with good sized bar. Part of Wetherspoon group. Very cheap food and drink prices and very good quality. Large menu. Some offers include a drink. Order at bar and prompt table service. Clean toilets
johnhU5618XE . 2019-01-08
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What a great name for a pub!! We only decided on a short drive from Swansea to Reading and ended up in the back of beyond!! Seriously though, we thoroughly enjoyed our visit. Staff were friendly, service was great, place was spotlessly clean (including the loos!!) We ordered food (well cooked and presented) and hot drinks, bargain!!!! I do not know how they can supply so much for so little money!! More power to you Mr Martin!!! We can always rely on a Wetherspoons to deliver what the customer wants and at a realistic price!
Susan R . 2019-01-02
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I took my daughter for lunch lovely atmosphere we had a lovely meal and a couple of drinks staff were friendly and helpful , good for cheap food and drinks
Annie M . 2019-01-01
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Visited here new years day for breakfast.first impressions were it was very clean bright and modern.Excellent friendly staff and usual wether spoons food fair. Very nice experience whilst in reading.highly recommended.
scarlett269 . 2019-01-01
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Great place for a well earned pint, bar team are friendly and serve a good pint. The management team always make me laugh and are always welcoming and friendly, Keep it up.
jonathonp471 . 2018-12-18
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Visited this place 2 weeks ago after not living in Reading for a while, staff were just as miserable and rude as they were the last time I visited! The actual Pub/restaurant in itself is pretty good as far as Wetherspoons go but the sheer attitude of the management lets it down. The two guys running it, Paul and Jason are just plain rude and have no people skills whatsoever, rather than rectify a problem, they are unhelpful and extremely defensive, and not in a nice way either! I have been a subject of this and have also witnessed their dreadful manner to other people. The Wetherspoons staff in Caversham at the Baron of Cadogan have a completely different approach and couldn't be more friendlier, the staff at the Back of Beyond on the other hand, the complete opposite!! More customers lost!
Leesylou63 . 2018-12-05
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Customer service not there waitress on her phone miserable un clean un helpful asked to keep noise down but quiets in pub all members of staff need training in customer service rude totally avoid
xgemzx86 . 2018-11-27
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They simply do not know what costumer service means, I have been treated like I am less than a human being.. they had personal problem against me wich they failed to explain.
Saratato7 . 2018-11-24
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A typical Wetherspoon pub. Good selection of sensibly priced real ale coupled with food that you know what you are going to get Clean and tidy attentive and friendly staff.
brianbZ2360RE . 2018-11-20
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My sons 18th birthday. I used the app to order food and drinks. I live in Billingham. However the order came through to this establishment.The Staff at The half moon inn Billingham were excellent and attempted to help me.However they were unable to assist. I contacted the manager at The back of Beyond and explained that an error had been made.The manager Paul Millar was rude and abrupt. I am glad i don't live near this pub.I am more concerned I emailed customer services on 3rd November regarding my complaint still no response. I have sent a further email. Hopefully i will get a response.
karenlB822QN . 2018-11-06
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Asistí a una tarde con algunos amigos de la Universidad como un lugar para reunirme y comer algo y comer antes de asistir a un espectáculo para celebrar nuestros informes de laboratorio.¡No puedo subrayar lo grosero que fue el gerente! ! ¡Todos estamos en nuestro último año de universidad y supongo que él asumió inapropiadamente que seríamos problemas antes de que cualquiera de nosotros hubiera hablado!Me acerqué al bar y pedí dos gin tonics para mi hermana y para mí (ella tiene 20 años) y sin perder el ritmo, respondió "ID de todos en la mesa". Lo necesito ", obviamente, un poco desconcertado, pero feliz de complacerme. Fui a buscar la identificación de las 6 personas en la mesa. Me las arrebató y las golpeó en la barra antes de verter los dos tónicos y ginebra más débiles que he probado en mi vida. Pero lo suficientemente justo, no especificamos la fuerza que queríamos.Algunos de mis amigos pidieron unas copas y nos sentamos y conversamos. Asumimos que solo estaba teniendo un día "apagado" o que había tenido una mala experiencia previa con adultos jóvenes.Otro amigo mío se dirigió al bar para preguntar si tenían el canal de deportes de fútbol, al que el hombre del bar con el ceño fruncido silbó "no". Si quieres eso, sal ". Mi amigo estaba comprensiblemente molesto y dijo en voz baja" está bien, entonces. . ’Y el gerente le dijeron que saliera. Y mi amigo tuvo que irse, y estaba demasiado avergonzado como para causar un escándalo, que me horrorizó.Teníamos alrededor de 50 bebidas y comida en nuestra mesa para este punto, y estábamos siendo tratados de manera descaradamente injusta. Decidimos dejar la comida y la bebida. Ya no nos sentimos cómodos y honestamente puedo decir que nunca volveré a sentirme cómodo allí.Nunca he estado en una cucharada donde me sentí mal recibido desde el momento en que llegué. . pero realmente lo hice Esto va en contra de todo lo que un weatherspoons es para mí, un lugar barato y divertido para reunirse con tus amigos para pasar un buen rato. Recomiendo la perspectiva por el camino.
PChilvers . 2018-10-25
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The Back of Beyond is a great place to meet and eat! Friendly staff, quality service (exclude Josh?) and reasonable priced. Well worth a visit.
chris2015smart . 2018-10-08
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My first visit with my daughter we had breakfast which was lovely arrived quickly even though it was quite busy , a lovely outside area , prices were very good would def use again , well worth a visit
Annie M . 2018-09-14
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Pretty much what you'd expect from a Wetherspoons, nice pub, good selection of beer, decent reasonably price food, decent service. Plan to go again.
chris n . 2018-08-31
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Not a bad place to go for a quick drink. Sits in a good spot with a view over the canal. Generally one of the quieter places of this chain in Reading.
patricksU5244WP . 2018-08-27
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Roomy large premises. Part of Wetherspoon group. Wide range of well kept beers and wide menu. Cheap prices and special offers fantastic value . Prompt service and good portions. Clean toilets.
johnhU5618XE . 2018-08-13
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Had a great afternoon during the SW Cider Festival and had the most amazing 14 oz Steak - Cooked perfectly - Served on Time and for a Quality Price. A nice Day - Happy Staff and very chilled. Friday 3rd August
NICK W . 2018-08-07
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Nice atmosphere, food served till 11pm. Possible to eat by the river, friendly staff. I suggest ordering gourmet options
Zelpi . 2018-08-06
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I took my son for lunch there on Sunday, 10th. June (I have been abroad, which explains my delay in writing this). We sat in the garden there, chose our meals from the menu and then I went to the bar to order.There were two members of staff serving customers at the bar tills farthest from the street entrance. As there was no one else standing on my side of the bar and no other member of staff serving, I stood between the two tills waiting to be served. Both the barmen looked at me, but were involved in serving.The older barman at the very end of the bar was in a discussion with some young customers about whether he should serve them as some of the group were under 18. At the next till the barman of about 40 was serving a couple who were deliberating over what to eat and drink. This went on for several minutes during which time the second barman observed me several times.Meanwhile a young man came into the bar area in what looked to me like a kitchen uniform and proceeded to do things on the back shelves which I thought was replacing glasses and bottles. He didn't look at the other customers, nor at me. When he was returning from the street end of the bar, I moved round to the right side of the couple indicating that I wanted to be served, but he didn't look right at me and walked purposefully straight past out of the bar area, but I was sure he had seen me and so had the barman. So I presumed he was kitchen staff and not serving and went back to standing between the two groups and waited to be served.In the corner of my eye I saw a man walk into the pub from the street. He looked around and then walked up to the bar. Straight away, the young man who had been stacking bottles and glasses went up the bar and served him.Since I had been standing about five minutes waiting to be served, I felt extremely frustrated and my reaction was to shrug my shoulders and put out my hands in exasperation saying “what's going on? I was next”. The middle barman serving the couple looked at me and said “You should've stood over there”, indicating a place to the right of the couple where, in fact, I had stood when the younger barman had totally ignored me.I said “What do you mean?” The barman looked at me and said “You should've stood over there to get served". I said “There were only two barmen serving and I was standing between you in the queue waiting to be served”. Then in a very sneering and autocratic manner he repeated “You should've stood over there. Better still, you can go and stand outside”.By this time I was feeling quite astounded that a barman could speak so rudely to me. I had not raised my voice, I had not sworn, I had just expressed my frustration at someone else being served before me when I had been standing there so long. Plus, there had been no apology for the poor service.I said “What do you mean?” He said “You can go outside, I'm not serving you”. I was quite confused, I went up to the younger barman and said “Will you serve me please?” He said “I can't'. I said “Why not?” He said “Because he said so” smirking and just walked off.I said “I want to see the manager” and the middle barman said “I am the manager”. By that time I was so angry that he could let his staff behave like that and behave worse himself, I said “Well you're a rubbish manager. What's your name?” He said “Paul” and started to walk away. I said “Paul what?” He said “Miller” and walked off.I was in a state of total shock. Not only had a barman been extremely rude to me, he turned out to be the manager. He had seen me arrive, seen me waiting, seen me being ignored by the young barman and had not said anything. He could have quite easily apologised and told the young man to serve me next, as a good manager would have done. Instead, he chose to go on the offensive to cover up his mistake and disguise his lack of ability as a manager.I then had the extreme embarrassment of having to tell my son that I had been asked to leave as they would not serve me. My son was very disappointed as he was enjoying sitting out in the garden by the river. As we were leaving the garden I quizzed another member of staff about Paul Miller. He did not seem at all surprised at Miller's attitude, but refrained from comment as he had not witnessed the event.We had to pass the bar on the way out. Paul Miller was standing there totally ignoring me. By now I was feeling so angry that I did raise my voice and I told him that I thought he was an extremely rude and useless manager and that I was going to report him. He had nothing to say for himself and was obviously unused to people standing up to him.My view is that Wetherspoon's should demote Paul Miller and put a more competent manager in charge of him and the pub and let him learn that acting, in my opinion, like a little martinet, is not how to do the job properly and that he is letting down the whole company.From there my son and I went to the other Wetherspoon's pub in Reading, The Hope Tap, where we had a very pleasant lunch and the staff were very professional.Today I was asked if I would meet a friend at The Back of Beyond for an evening drink. I said “Not until I know Paul Miller has been replaced”. Then I told my friend what had happened.I feel sorry that I did not report this earlier, but I wrote it down on paper as soon as I arrived abroad, but unfortunately there was no internet to send it. I hope Wetherspoon's take measures to reprimand Paul Miller and give him further training in how to better manage his bar staff and how to retain customers rather than lose them.I reported all this to J D Wetherspoon Customer Services on my return a few weeks ago, but they could not be bothered to reply.
pb26112015 . 2018-08-03
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After being dissapointed with my visit too the Hope Tap I decided to visit this Wetherspoons. What a difference great food great ales graet service.
Keokeo . 2018-07-23
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I didnt catch his name, but around 35 year old bartender service was absolutley terrible. I went to have a nice drink with some friends, one of them forgot there id so naturally did not drink. We were sat outside and the staff member came out and said we must all leave after this drink because the girl was not drinking. I asked him what was wrong as we are not doing anything illegal. His response was “I am not going to babysit you all night to make sure she doesnt drink”. Absolutley disgusting when we were having a nice quite drink. I responded by asking to speak to a manager, and he replied “dont back chat me and get out after that drink, im not serving you anymore”. He never got the manager either. We did not want to cause a fuss so we left, while walking past said bartender, he laughed at us and called up d**k heads. I have never been so shocked to a persons behaviour in a customer facing role. I have sent a complaint to head office about his behaviour and hopefully he will learn that speaking to people like rubbish because he is having a bad day, is not on atall! I dont advise to go here atall!
Phil F . 2018-07-07
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I had the sweet potato, chick pea and spinach curry which was great. I also ordered a panini for my daughter. When I asked the barman if it came with a drink he said 'we will do the food order first'. Sorry!!! The server couldn't muster a smile. Last time I was here the lady behind the bar was 'joking' with a customer by dropping the f-bomb. Please - a modicum of customer service. It feels like the staff really don't care. I think next time I will pay a bit more and go somewhere friendlier.
Cerys S . 2018-06-04
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what can i say about this weatherspoons, i am a frequient breakfast lover and always find the breakfast great value and today was no exception, i have seen bad reviews for the place but on my visit (quite early in morning) it was not full of people getting drunk snd the staff and service was good, i do like the bottomless coffee as thats a nice touch.
priceyEastbourne . 2018-05-20
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Went in with family. Before ordered anything was informed I could have no more than two drinks because we had children in party. OK. Thanks for the info! May be see what we actually wanted first. Awful service.
Michael R . 2018-05-19
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2nd attempt:Trying to retrieve the parts of my previous attempt at reviewing this hole that will get through the censorship filters - I will try this - I think it does enough:"Bad weather and a genuine lack of choice, reminded me why I haven't missed them - the place is just full of rowdy middle-aged (being generous) racist oafs swearing and mouthing off about everybody who wasn't born next to the Thames Esturary, all drunk by 2pm."Just the sort of people that make you embarassed to admit that you're British when you go abroad.Avoid if possible.
Jfre70562 . 2018-05-09
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I came with my friend to eat here and the service was good and the food was good. Only problem I had was the manager being extremely rude and snappy toward staff in front of the customers which was awkward. I wouldn’t want to work here. Everything else was good though.
adj19893 . 2018-03-29
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Cheap and cheerful. All walks of life are accommodated and the outside terrace is beautiful. The staff are miserable and rude. The food is delicious and the drinks are standard. Large areas and plenty of seating. Not too far from the town centre either.
tiffanymarin2017 . 2018-03-11
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We decided to have spot of lunch their which is brilliant. The food were hot and spot on with helpful staff.
michael t . 2018-03-05
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This is now a bit of a local institution, BOB's stands for cheap for food, great variety of ales and in general a nice place to visit. It is the best Weatherspoon's pub in Reading, it has the local pub feel, even though it's large inside. You are not looking at fine dining, go elsewhere for that, but the food is good and the service is quick. The bar staff can be a bit grumpy at times but you do get used to their attempts at dry humour after a while. They do have to put up with a lot, in fairness.Get your fill of beer/spirits here before going elsewhere if you're in the party mood.
Geoff G . 2018-02-19
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This has to be the worst pub in the world. Service was awful, staff didn't know what they where doing, well when they bothered to stop talking to each other and serve you.The chicken burger turned into a Beef Burger, sent it back and then it came back out, however by now my chips where cold, sent that back and got a nice little remark from the server. Asked for my money back so that I could leave and eat elsewhere, however was refused this.Never ever again.
daithi1506 . 2018-02-12
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Have been coming to Bob’s for quite some time now and always enjoyed our visits. The food is “pub grub” so don’t expect the Ritz - it’s affordable, good quality and well presented the wine is a good price too.After our last visit my husband discovered that he had lost his wallet - after the first moments of blind panic - a call to Bob’s and giving our table number it was found under the table. Thanks to your swift response cards and driving licence now back and you have saved a husband from a severe thrashing!! Looking forward to our next visit.
barbarasV6451BC . 2018-02-09
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We arrived at about 6pm on Saturday night. It was the warm-up for what was to come later, so it was just drinks and chat.
Graham B . 2018-02-04
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I come to Back and Beyond quite often for drinking excellent beer at fair price. I tried eating here and it is quite good, try the lamb is really good.
tiagov155 . 2018-02-04
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We ordered TWO steaks BOTH to be cooked the sameThey delivered one and said the other will be along in 9 minutes -- It actually took 15 minutes and my sister-in-law was finished hers! -- Her chips were luke warm and peas stone coldWhen mine came the steak was only just warm, chips just warm and peas cold along with the mushroomIn all my years I have never had a restaurant serve two meals 15 minutes apart -- We went there for a meal TOGETHER -- We complained to the Manager and believe we were told a pack of lies as the waiter told a different stort which was totally plausible but the Managers wasn't.
Helen P . 2018-02-03
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Along with my husband and his sister we had a number of drinks (coffees and “harder” stuff) and meals over the Christmas period in The Back of BeyondWe received very friendly and efficient service from staff there and the food & drinks we ordered though the app was brought to our table without delay. We will certainly be using this facility again when we visit. Thanks for making it such enjoyable visits.
Isabella P . 2018-01-28
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We ordered 2 empire state burgers and 1 mixed grill. Empire state burger;Chips were cold, we sent them back and the remake was unbelievably greasy that the grease dripped all over my partners lap.The onion rings were inedible which we stated to the team leader in which he replied "onion rings are meant to be chewy" in a very rude tone.I ordered extra cheese on the burgers at an extra £1.05 each! And it came with one extra slice on each which was not melted but dry.The mixed grill;The chicken was cold and in a puddle of grease, literally a puddle! The lamb on the plate was red raw at the end but half cooked in the centre.The chips had a pasty grey side which was not very appetising.We mentioned this to the team leader, he replied with "it depends on the cut of lamb to what colour it is." He had a "I don't care" attitude and did not even apologise once.The chefs in the kitchen just walk about the customer area in their chef clothes which is very unhygienic. I would highly recommend that you do not eat in this bar/restaurant unless you are open to disappointment. We weren't to happy about the food but what saddened us even more was the attitude of the team leader. We were going to take a picture of the food but the team leader was arrogant and was in a hurry to clear our plates.
Max D . 2018-01-26
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Nice and roomy pub serving any drink you wish and a variety of dishes. Typical pub lunch. The fish and chips were good and one could by small portions.
Tommy F . 2018-01-22
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My wife and I met our friends for lunch on a recent Saturday in January 2018. After ordering our food which arrived very quickly, we chatted and before we knew it, it was past 1900 hours!! Time flew in a nice friendly place. Well recommended for families.
John L . 2018-01-22
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We went on a Saturday night in January and the place was heaving from about 6pm. The atmostphere was positive and lively without being too loud. The drinks were very reasonable and included unlimited refills on tea for 99p (for the non-drinker in the group!).
Georgette J . 2018-01-14
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Not exactly the back of beyond, but not exactly in the town centre either, about a 10 minute walk or so.Worth the trip though, a decent bar with good staffFood was served promptly and the drink choice was good.Excellent value.Nothing out of the ordinary, but worth a visit
ARKAYESS . 2018-01-13
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As a pub, not much was expected. We entered this pub on a whim as it’s close to Readings amenities and local bus routes. Upon are arrival we were unsure where’s to sit or what to do or the procedure for the place. We had a toddler with us and I, myself was in need of something for a minor health problem I had back then. Upon being seated ourselves, my partner went to the bar for a drink and the menus. My toddler by then was starving so I gave him something to eat from his back pack, we were then spied on by a member of staff and told and shouted at by the manager to put the food away or leave. The understanding and the manor we were spoken in was unacceptable. We left our drinks and walked out never to return.
tiffanymarin2017 . 2018-01-03
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It’s a Wetherspoons guys. Love the service received by Josh, was a fun guy who kept up with our group the whole evening and helped us enjoy the whole experience. Let’s be real here. You want a drink, you want it cheap, you want a good time. This Wetherspoons offers this as standard with some entertaining extras thrown in. Definitely worth the slightly extra walk from the “other” spoons simply for the staff.
Joseph M . 2018-01-02
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Manager allowing customers to push in and then are rude to you when you object. Don't bother going if you want service with a smile.
szrid . 2017-12-31
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Good service and choice of meals. Excellent value for money. Well kept beer and quality food . Look out for offers, even better value.
johnhU5618XE . 2017-12-05
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I've been to this pub many times for drinks, and I've always had a great experience - really good value for money and a nice atmosphere.I decided to have my first dinner experience here and unfortunately it wasn't so positive. I ordered one of the curries and my rice was served still in it's microwave bag! I was honestly in a state of shock when the plate was put in front of me, I didn't know what to say. The waitress acted as if it was normal!I just don't understand how a plate of food can leave the kitchen with the rice sat in a microwave bag, without any staff noticing?We all know that Wetherspoons use microwaves, and that's totally fine (the curry was nice!), but you really don't need to prove it to us! It is a shame that your staff don't take more care and pride in the food they're serving.I completed a formal complaint on the website but the reply I got was just an automatic generic email that clearly gets sent to everyone who complains - there was no apology or recognition of the error. This is why I have come to tripadvisor.
Becky W . 2017-11-13
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I popped into The Back of Beyond on the recommendation of my 16 year old son who regularly visits for breakfast after a session at Buzz Gym just next door.My initial impressions weren't great; the pub is really dingy and in desperate need of a facelift. The furniture is very dated and shabby and the carpet was sticky. Still i decided to look beyond that and found a table and ordered the Large English which seemed great value. It was rather disappointing however; very fatty bacon, greasy hash browns and lukewarm toast with nothing to spread on it. The sausage and egg were good though to be fair.You get what you pay for I guess. There are very few bargains in life unfortunately
Bobby1301 . 2017-10-21
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I will not be ordering from you again. First of all the food turned up&i was looked like card board. You forget our milkshakes&tell us that apparently the driver had to do an emergency stop. I call you, to then speak to someone who doesn't understand me&then have the phone cut off not once but 2times. The customer service is poor. We loved ordering from here because it's the only restaurant that doesn't have poor food but from today I will not be.
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We had Nat serve us and she was amazing! Made sure we knew exactly what we were buying and the best recommendations! Made a great evening for my friends birthday!