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4.2

Based on 2.003 opinions finded in 5 websites

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Nº 2441 in 7028 in City of London, Westminster

Nº 65 of 173 French in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..ducksalmonfilletpastacheesemeatsoupsteakcookedbeautifulfisheggslobsterpaysaladcoffeechicken

comment_iconOpinions

Lobster Spaghetti was poor quality, chewy and hard with very little taste. Hostess/Waitress also did not smile once when serving us. Very small and quiet restaurant, not not live up to the prices

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Uma Solanki . 2025-02-08

MORE AT Google

My partner and I came here because we were drawn by the lobster pasta. We're going through a phase at the moment and are trying multiple restaurants serving such a dish. We ordered the wagyu katsu sando. The lobster pasta and a millefeuille for dessert. The lobster pasta was exceptional. Fresh lobster tail, was tender and flavourful and accompanied very well with the lobster basque sauce of the pasta. Wasn't too salty and burst of flavour with every bite. However for £40, it was on the pricier side of dishes on the menu. The wagyu sando was quite disappointing. The beef was tough, but very well seasoned. I understand it isn't A5 Wagyu, and they use British wagyu but I at least expected to not have to tear through the meat with my canines like I were eating a rump steak. The highlight of the night was the millefeuille. Decently priced and was a massive portion compared to patisseries around London. The cream was soft and sweet. Delicate and melted in the mouth. The pastry wasn't too flaky but just the right texture. It almost had me ordering another. The service was great! The waiter didn't hesitate with any questions we had and checked up on us throughout dinner to ensure we were satisfied. Water glasses were never left empty!

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Caelan Marino Parlanti . 2025-01-31

MORE AT Google

Awesome experience with good service with friendly staff

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D Media . 2025-01-28

MORE AT Google

A steal, extremely expensive for what they offer. Very abandoned site at the location level. The normal food. 70 pounds 2 salty Caesar and a water 👎🏻

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Lucas Coscia . 2024-12-31

MORE AT Google

Very nice venue. Service is prompt and friendly. Excellent food. My fav is lobster linguine. Recommended!

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Anastasija Blinova . 2024-12-31

MORE AT Google

Food was not good. Specialty the cakes

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O O . 2024-12-26

MORE AT Google

El Aubaine es un buen y bastante estándar bistró francés en Dover Street en el centro de Londres. La comida y el servicio eran muy buenos sin ser especial. Un precio razonable para el centro de Londres.

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Bob . 2024-12-07

MORE AT TripAdvisor

Nice place for coffee and food. Chilled atmosphere and relaxed inside, Food was good, just. Club sandwich but very nice. Coffee was also good but just not hot enough.

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peter mcnaney . 2024-11-29

MORE AT Google

The food was great, good value for money, the service was also really good, although there was an issue with OpenTable. My booking was for 7 people to celebrate my birthday. When my friend turned up at the time of the reservation, she was told that they had no such reservation on their system. When my friend showed them a screenshot of the booking I made (and confirmed with OpenTable a day before) they managed to accommodate us. Imagine if they were fully booked on a Saturday evening, dinner time, where was I going to put 7 people? They said that's a common issue they have with OpenTable, and so I'd imagine both parties would want to fix that. It caused us a little bit of stress, but we managed to have a great evening nonetheless. The restaurant is really nice, however.

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Egle . 2024-11-02

MORE AT OpenTable

food and service are really impressive ! ! Highly recommended ! !! Nice environment and quality of foods are really outstanding ! !

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hen Y . 2024-10-27

MORE AT Google

Waiter got our order wrong repeatedly. Drinks order wrong. Food order wrong. Tea and coffee order then wrong

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Victoria . 2024-10-17

MORE AT OpenTable

Friday night, only 6 tables were there so they shut off the nice parts of the restaurant and clumped everyone into the front area. We were sat on an empty table where there was no cutlery, glasses or salt and pepper. We asked to move and she moved us to another table which was exactly the same. I do not expect to be sat at a table and then my table be dressed in front of me. Waitress was very moody, did not smile much at all. Food was ok, spaghetti was too al dente and the lobster was not very tender. This restaurant does not belong in mayfair …

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Susie - . 2024-10-12

MORE AT Google

The head of service brilliant, the waitress needs smile training

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Michael Short . 2024-10-08

MORE AT Google

Cosy place, warm, great for friends and couples.

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Karam Singh . 2024-10-04

MORE AT Google

El almuerzo en Aubaine fue nada menos que encantador. La tostada de aguacate estaba llena de sabor, con aguacate perfectamente maduro y el toque justo de condimento. Igualmente impresionante fue el rollo de langosta y langostino, lleno de marisco fresco en un rollo suave y mantecoso. Aunque un poco más pesado que mi brunch habitual, cada bocado valió la pena. El encantador ambiente de Aubaine invita a relajarse y saborear cada momento. Ya estoy planeando mi regreso, esta vez con amigos para compartir la experiencia!

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MenuPassport . 2024-09-24

MORE AT TripAdvisor

I booked via First Table. FirstTable asks for reviews. So...I think First Table is a fantastic concept, giving restaurants the opportunity to showcase to new customers. I've been able to eat in high-end places I might not have been able to afford without the '50% off food' introduction. This does hike the bill up by £6-£8 just for booking and is not deducted from the food bill. One of my best experiences has been with Aubaine Mayfair and I've introduced friends to this - once wonderful - place, so I've dined there four times now. Sadly, our experience last night was pretty grim. The bill came to around £117 including a compulsory add-on tip for two diners including three glasses of (very good!) house wine. The food and service though is not what it was on previous visits. We ordered a bread basket with smashed avocado, grapefruit pieces and pomegranate seeds, (curiously served in an oven-proof pie dish), followed by medium rare fillet steaks which come with french fries, watercress and peppercorn sauce. We shared an extra side of 'wilted' spinach and then brulee and eclairs. I was embarrassed for my date. I thought I was taking her somewhere lovely. The bread was noticably stale, there was no pomegranate. I politely asked the (rather defensive and hostile, if I am honest), manager when the bread had been baked and why it had been toasted and he told me "it is always toasted". Not in my prior experience. I asked why it was not listed as 'toast' as I had ordered the fresh bread basket. He just repeated "we always provide it toasted". Not wanting to argue, I just let it go. In fairness, the manager did return with an espresso cup of pomegranate seeds which he plonked on top of the avocado on our table without wearing hygienic kitchen gloves, explaining that the "cook" is new. My steak was so blue it was cold. I did not eat it. My companion's steak was slightly over, but she enjoyed it. Our fries were so over-salted, we could not eat them. The spinach was not wilted, it seemed to have been deep fried? There was no watercress, only pea shoots. Dessert of creme brulee and an eclair was average. I wish there was a facility here for me to add photographs.

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subi star . 2024-09-22

MORE AT Google

A quiet Thursday morning meant this was an excellent place for a delightful business breakfast. Service and food excellent.

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CHRIS . 2024-09-12

MORE AT OpenTable

We had chocolate and vanilla ice cream. It was delicious, and I wished I had tried eating it from them

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Shoog Mu . 2024-09-05

MORE AT Google

Very tasty steak and nice ambience

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Sophia Arthur . 2024-09-04

MORE AT Google

Great spot for a business breakfast or lunch - would not recommend coming here as a group of friends or for a date night. The set up is generally quite business focussed for a lunch setting, can’t speak too much for what it’s like in the evening. The real star of the show here is the Wagyu Sando - honestly cannot get enough of it and have struggled to find it done so well elsewhere. The menu itself is quite good, the venue however lacks any real sense of character in comparison to some other options within proximity of Aubaine. All round I will continue to go back for the sando, the staff are nice and the service relatively efficient. Can’t fault it hugely, definitely order the Wagyu Sando though!

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Harvey Duncan . 2024-08-27

MORE AT Google

We had a great dinner with the family. The food was delicious, it pleased kids and adults alike and we were very happy to be away from all the touristy restaurants by picadilly. We ll definitely go back.

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Angela Zuluaga . 2024-08-23

MORE AT Google

Décor and atmosphere was quite nice, staff were friendly, but the food quality was not what you'd expect for the price

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Joseph Bashir . 2024-08-22

MORE AT Google

A delightful restaurant - nice ambience, delicious food and exceptional service.

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Julie . 2024-08-05

MORE AT OpenTable

Always very good. Being going for years and service is better than some of the really expensive restaurants in Mayfair.

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Mike . 2024-07-23

MORE AT OpenTable

It was a slower morning but this place was fantastic for brunch. Great juice and coffee and great breakfast options.

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Drewski27 . 2024-07-22

MORE AT OpenTable

I went here for lunch with my sister and we both ordered the superfood salad with halloumi. The dish was pretty much all kale, sparse bulger wheat and 3 half tomatoes and three very thinly sliced halloumi pieces. It was tasteless.......very disappointing. Not at all a superfood salad. The service was nice though.

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DonnaS . 2024-07-15

MORE AT OpenTable

Staff was not particularly polite. Service was quite apathetic. Food was off. Chicken added to the superfood salad was undercooked.

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. 2024-07-12

MORE AT OpenTable

A cafe. Food and service typical of Mayfair.

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Cal HappyCamper . 2024-07-09

MORE AT Google

One of the most amazing places for a very British breakfast in London.

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Tony Llaya . 2024-07-05

MORE AT Google

Love this restaurant. Always great for food and service!

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Krzysztof . 2024-06-26

MORE AT OpenTable

Perfect spot for a coffee meet near Berkeley square. Good coffee, breakfast and croissants.

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Reza Fakih . 2024-06-20

MORE AT Google

Poor food - no lobster at all in the lobster roll. Service good and otherwise pleasant as ever.

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JamesH . 2024-06-19

MORE AT OpenTable

Waiting outside for a job for another company and a kind waiter comes out and asks us if we wanted a tea on the house , very friendly staff highly recommend

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Keir Rees . 2024-05-31

MORE AT Google

Good food, conservatory area slightly cold. Service warm and friendly.

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Nick Gu . 2024-05-28

MORE AT Google

The restaurant is beautiful, the staff is very professional and friendly! the food was very tasty and so well presented!

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IsabelleJ . 2024-05-17

MORE AT OpenTable

Met a girlfriend for an early dinner. The service was attentive and the food delicious. It was not busy which made it all the nicer. Aubaine is one of my favourite places to meet in London.

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Georgina . 2024-05-15

MORE AT OpenTable

The men's loo was dirty/not cared for (cubicle). Disappointing as the restaurant is a good space. Although I also felt the tables could have been cleaner - felt a touch greasy.

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markh . 2024-05-13

MORE AT OpenTable

Food fine restaurant completely empty at 6pm.. no other diners!! terrible ambience not in a hurry to return Quite expensive

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Sandz . 2024-05-11

MORE AT OpenTable

The restaurant was a bit sad, not even some music. Food was good but not special.

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AnnaMartina . 2024-05-08

MORE AT OpenTable

Relaxed atmosphere off the busy roads surrounding Mayfair. Delecious breakfast choices. Friendly and welcoming staff.

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. 2024-05-08

MORE AT OpenTable

We enjoyed a quick lunch and arrived before the busy lunch crowd. Our food was excellent and service was very good.

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. 2024-05-02

MORE AT OpenTable

Usually love this restaurant, it this time the service was super slow. We waited 1 hr for 2 salads. We were offered some complimentary olives but that really didn't make up for it

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. 2024-05-01

MORE AT OpenTable

Service is always very good. It’s a good place for meetings and the team was very accommodating in finding a quiet area for a virtual call.

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. 2024-04-30

MORE AT OpenTable

The service was flawless and the host was welcoming and friendly We had cheese omelette and the famous french toast all was good but i think the yogurt in the french toast shouldn’t be served under the toast as it made it saggy

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. 2024-04-29

MORE AT OpenTable

This spot is amazing. Very kind, polite and welcoming staff. Food was brilliant too and value for money. The food was a little delayed due to an issue in the kitchen which was alright but they were so nice they gave the drinks off. One of the nicest things ever!! Will come again for definite.

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Roshan D . 2024-04-20

MORE AT TripAdvisor

Excellent and friendly service - v good value & won’t hesitate to return

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MaxL . 2024-04-16

MORE AT OpenTable

Lovely place to dine. The restaurant is so beautiful and well decorated. The food is splendid as well. The wines are excellent and the service is amazing.

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J C . 2024-04-08

MORE AT TripAdvisor

I did booking, travelled for 45 minutes and restaurant was closed !!! Worst sunday brunch experience ever

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. 2024-04-07

MORE AT OpenTable

Having made a booking at 14:15 I thought it was a good idea to have this lunch meeting where one could have some privacy without being placed away from soothing ambiance ! The rear dining room was ours for three hours! The service was attentive yet not bother some. In fact the manager said we could stay until dinner as the restaurant never closes during the day. Ordered 2 specials of the day. King prawns with grilled endive which was superb and moules in a rich buttery and hint of garlic bouillon . This Aubaine is a great secret when in Mayfair near the galleries and luxury brands of Bond Street. And yet you feel worlds away from a busy London.

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Peacock . 2024-04-03

MORE AT OpenTable

Always fantastic service, staff amazing. APPROVED

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Ricardo E M . 2024-03-11

MORE AT Google

The food is exceptional. The drinks are great too. The restaurant is really nice and beautiful. The team is fantastic!!!

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Jan L . 2024-03-08

MORE AT TripAdvisor

Like the place, but the lobster tail on the spaghetti Lobster dish was very small

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MarkP . 2024-02-26

MORE AT OpenTable

Have visited many times before with my husband, this time with another couple. We had the wagyu burger which was delicious followed by sticky toffee pudding which was very yummy. The staff are all very friendly and service is quick. It’s a lively, buzzy restaurant. I would recommend

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RuthJ . 2024-02-24

MORE AT OpenTable

I had the fillet steak £39 served with fries, peppercorn sauce & watercress, as a side I had the cauliflower roasted cheese £8. The food was great all around I loved the cauliflower cheese. The vibe inside the venue was nice, it was quiet/moderate at the time since there was not many other tables. The service was great, attentive when needed. Overall i cannot stunt on Aubaine as it was a great experience. Only mishap I had was that I ordered the fillet steak as medium rare & it was more towards the rare side but it did not bother me much as I eat steak both ways it just depends on the day 😁

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OneTj . 2024-02-22

MORE AT Google

Good quality food - and nice service- wagu burgers could have had some greens or maybe a braised gem lettuce leaf or two ?

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parttime . 2024-02-21

MORE AT OpenTable

Shared a lovely breakfast with my family here and service was very kind and accommodating.

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ally finkel . 2024-02-21

MORE AT Google

Met a friend here for a weekend brunch, lovely hidden gem tucked away in the heart of Mayfair. Good food and excellent service - and even kindly topped up our champagne without charge when we had a spill. Will be back!

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Lucy Joyce . 2024-02-19

MORE AT Google

Booked online, but when we got there it wasn’t even open

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. 2024-02-18

MORE AT OpenTable

Considering it's location in the heart of Mayfair, this restaurant is very good value. The menu was interesting (in a good way) but I was a bit surprised to see the ubiquitous sticky toffee pudding in the desserts. The food was beautifully prepared and the service was excellent. We had a semi-private room for 10 at the back which was great!

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Davidb . 2024-02-17

MORE AT OpenTable

Great food and service. I had the beef carpaccio to start, which was one of the best I’ve ever had. Stone bass for the main and pistachio eclair for dessert were lovely.

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David Zygmunt . 2024-02-16

MORE AT Google

Cafe was tired needs a re vamp food okay only £10 cheaper than the famous Wolesley Mayfair

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karlos . 2024-02-15

MORE AT OpenTable

Amazing place to dine. Loved the sirloin steak, filet steak, wagyu burger, lobster & prawn roll, lobster spaghetti and wagyu sando.

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Allison T . 2024-02-15

MORE AT TripAdvisor

Had a lovely valentines dinner at Aubaine. It was a romantic French style set up. The staff were friendly and at your service. The food was delicious and great value for money ! Totally recommend

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. 2024-02-14

MORE AT OpenTable

Everything is fine. Food is delicious, ambience is awesome but specifically Aubaine personel is really cute and helpful. Thanks

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. 2024-02-14

MORE AT OpenTable

The food was quite nice, however the service was terrible. It took so long for any form of service. It took around 10minutes for a waiter to come take our order, another 20minutes for our starters, 60minutes for our mains to come, 30minutes for our dessert and 20minutes for our bill. We spent around two and a half hours waiting for service and 3 hours in total in the restaurant. Terrible service. What added to the terrible service was how an another customer who asked for the bill much later than us had not only packed a takeaway for their desserts, but also received, paid the bill and left the restaurant whilst we were still waiting for our bill to come to us.

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Thehonestreviewer . 2024-02-14

MORE AT OpenTable

Very nice place and friendly staff. Will be visiting again for sure.

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. 2024-02-14

MORE AT OpenTable

The manager was really nice and welcoming. Food was upsetting - we had a lobster and shrimp roll. Despite the side fries were really good the main was less than average. Unfortunately a little mice made us some company during the meal...

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Fra55 . 2024-02-13

MORE AT OpenTable

Lovely dining experience. Our waiter Bart was so attentive and made the evening. Will return for the 10/10 service.

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Caitlin Harris . 2024-02-10

MORE AT Google

Nice and easy brunch, the eggs were very tasty and the service is great. The restaurant is nice and located in the heart of Mayfair! Would recommend

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Silvia C . 2024-02-08

MORE AT Google

Food was not bad but service quite slow for a group, even though the restaurant wasn't very busy, seemed there were not sufficient staff maybe. No real ambience but OK for a business meal.

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SylS . 2024-02-06

MORE AT OpenTable

All good! Lunch time was quiet and food never disappoints! Would come back

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Martad . 2024-02-02

MORE AT OpenTable

Good food and great service, but music was unnecessarily loud for lunchtime

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GavinR . 2024-02-02

MORE AT OpenTable

Vastly overpriced and stale bread which they charge you for

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. 2024-02-01

MORE AT OpenTable

Excellent service and really good set menu. Very good overall.

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JamesH . 2024-01-30

MORE AT OpenTable

Be aware that the brunch menu only applies to Saturday and Sunday, which was a disappointment to us as the lunch offerings consisted mostly of heavy portions (aside from salads) Staff were friendly and atmosphere relaxed!

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Anna B . 2024-01-26

MORE AT Google

I came here for my birthday and we all ate from the Savour Menu (2 courses for £18). The prawn risotto was delicious and the house white wine was lovely. The team wished me a happy birthday with a lovely macaroon and a candle. I'd come back again for the ambiance, value for money and customer service.

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Courtney . 2024-01-25

MORE AT OpenTable

It’s a great participation for the lunch! I chose a dish that is my favourite “Italy”! I love the lobster spaghetti ,lobster was chewy and I loved the fragrance!and I also love the burrata ‘s sauce! And it’s really authentic,the proportion of the meal matches was balanced,my friend was like penne and love the meals of wild mushrooms!! In conclusion it was a great experience for the first meal in London!!!

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. 2024-01-24

MORE AT OpenTable

I really enjoyed my experience here, it was my first time to try something in Mayfair area. Very fancy, but cosy vibe and beautiful design. The service was excellent and coffee was just different level. Will come here again to try some delicious food, unfortunately as my time was limited I only managed to have a cup of premium coffee.

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Indra dos Santos Martinez . 2024-01-23

MORE AT Google

A very sympathetic and acute restaurant when I was there coincidentally three out of two things we asked was out of stock come out all pastries were finished

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Okan A. Altug . 2024-01-18

MORE AT Google

Over the course of a weeklong vacation in London, I ate at Aubaine 3 times with my family. I enjoyed every meal and the lovely service as well. We loved the salads - the Warm Goat Cheese salad and the Superfood salad and the fish dishes. Every time we walked in, we were greeted with a smile and it felt like a neighborhood bistro. We are happy that we stumbled upon Aubaine as it became our go-to spot.

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Allison Semancik . 2024-01-17

MORE AT Google

We enjoyed our birthday meal at Aubaine - it was surprisingly quiet for a Saturday night but I guess that's January for you. The meal was excellent and they looked after us well. Nice decor too

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KatieR . 2024-01-13

MORE AT OpenTable

A group of 12 of us (+ 1 dog!) had dinner here and we all thoroughly enjoyed it. The food was good, the staff were helpful and it was reasonably priced. Very happy to find somewhere like this in the heart of Mayfair.

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UshaB . 2024-01-12

MORE AT OpenTable

Lovely restaurant, great food and the staff really looked after my wife as it was her birthday. We will be returning

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. 2024-01-08

MORE AT OpenTable

It was one of our regular visits The member of staff was excellent. She was very professional, knowledgeable with the food and wines. Pleasant personality The restaurant was good value. Food was delicious Certainly would go back.

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. 2024-01-03

MORE AT OpenTable

I fav pick from the menu is lobster spaghetti, the portion is quite fulfilling & delish

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Sayli Chavan . 2024-01-03

MORE AT Google

Una mesa muy pequeña, la comida sin sal, nos cobraron el servicio. 25 £ extra. Y los sides. Nos los cobraron por aparte cuando parecía que estaba incluidos dentro de la experiencia. Un lugar oscuro y lúgubre

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. 2023-12-31

MORE AT OpenTable

Went here on new years eve, and we’re so happy that we did! Supergood food and excellent service with kind staff. Definitely going back there next time we visit London!

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TyraW . 2023-12-31

MORE AT OpenTable

Very impressed with this restaurant. We made a last minute booking. Staff provided a high hair for the 4year old in our party, when the mum realised she’d forgotten the child cutlery they offered to provide and also asked if we wanted to order and received the child’s food first - something you often have to request. We were also delighted to find that the meat was halal which enabled our Muslim members of the party to eat the meat. There weren’t that many veggie options as it was a reduced menu between Christmas and new year but the staff offered various off menu options. In the end the on-menu mushroom pasta was ordered and went down well. The service was attentive and unhurried. The only criticism was the sirloin steak was very thin and not the best I’ve had. Other than that it was a perfect evening.

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TinaS . 2023-12-30

MORE AT OpenTable

We had a lovely lunch there with some friends from Italy. Really lovely service and a good value set Christmas lunch menu Thank you

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Anthony FP . 2023-12-23

MORE AT Google

Excellent food and service would defintiely come back. Wine list also very good

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JamesH . 2023-12-20

MORE AT OpenTable

Excellent service, great food and great location. We had the set menu which was delicious.

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AdelinaK . 2023-12-20

MORE AT OpenTable

Wine list pretty limited , you could hope there was were a middle ground between £180 / bottle and £50... Due to the change of shifts we ended up with someone really not knowledgeable and clearly not interested in serving table efficiently... Steaks were good but honestly not something to remember as an "experience".

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JulieB . 2023-12-18

MORE AT OpenTable

One of the table staff was lovely. One was curt. The one fish option on set menu was not available and we were just told no when we asked if there was an alternative fish option for the non meat eater. Nice cocktails but generally over priced and disappointing. . Wouldn’t recommend.

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. 2023-12-18

MORE AT OpenTable

The least tasty salad I've ever tried was at Aubaine Maifaire London. It consisted of five wedges of Chinese cabbage coated in a tangy white sauce, two slices of overcooked and dried-out chicken breast (2 cm * 10 cm) without salt but with a strong bitterness of black stale pepper, one anchovy - just one! - and three very thin slices of Parmesan measuring 1.5 cm * 1.5 cm. It was an entirely dry and flavorless salad with a bitter taste. When I asked for additional white sauce, the waiter brought sour mayonnaise. I never knew that Caesar salad could contain mayonnaise 🫢. The price for this displeasure was £22!!! I would have liked to request a refund, but the situation didn't allow for it. Have a good day, everyone!

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kk . 2023-12-17

MORE AT Google

Good place but toilets weren’t the best

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Isaac De vilder . 2023-12-16

MORE AT Google

the waiter knew that we had booked a "Festive Set Menu" but still brought the normal menu and had to be asked to provide the correct one to us - gave the impression of trying to steer us to a pricier menu. My guest's steak was full of gristle. Overall disappointing.

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SeanO . 2023-12-13

MORE AT OpenTable

Host very friendly and we were late due to protests and traffic. One waitress was a bit blunt. Food was good, my sister had avocado on toast which was lovely but only one piece 🤔 so bit disappointed as it was £17.00 but I know its Mayfair!

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Natalie Guiles . 2023-12-12

MORE AT Google

As always, excellent. A favourite haunt where I lunch regularly.

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JamesB . 2023-12-12

MORE AT OpenTable

ChatGPT I would like to express my heartfelt gratitude to the team, the chefs, and particularly the manager for their exceptional service last evening. Our group of 15 doctors was treated to an unparalleled dining experience. We were provided with a private room, free from music, which allowed us to engage in conversation comfortably. Everyone departed from the restaurant feeling utterly content and happy. Thank you once again, and a special thank you to the Manager for their outstanding effort. Rina Ilina

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Reena . 2023-12-12

MORE AT OpenTable

Despite having a reservation Jonathan was told there was no room. We even got a seated confirmation.

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SabrinaW . 2023-12-12

MORE AT OpenTable

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French
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I used to love shopping at Selfridges, enjoying the in-store experience rather than shopping online. The appeal was being able to try on items with some assistance from the shop floor staff when it came to sizes. However, for the past year or so, I’ve found the experience of going to Selfridges increasingly disappointing. Initially, I thought it might have just been a one-off incident with a bad employee. But after giving it several chances, I’m writing this in the hope that Selfridges’ Management and Customer Service Training team might consider reviewing their approach. As more people in the UK shifted to shopping online, stores have become an experience worth visiting only if they offer more than just products. This includes pleasant customer assistance, the ability to see and touch the products, and the opportunity to try them on. Additionally, being exposed to more items while shopping can lead to impulse buys. Unfortunately, I’ve noticed that Selfridges is deteriorating in this regard. In several departments I’ve visited, the customer service team either ignored me, was too busy talking among themselves, or seemed bothered when I asked for assistance. At one point, I had to wait 30 minutes for someone to respond to the bell for bra fitting assistance! Needless to say, I eventually got dressed and went to find my sizes myself. 30 minutes later, someone finally showed up and casually asked, "Are you okay?" The whole experience made shopping in-store feel like a waste of time—unpleasant, and frankly, I felt I’d rather keep my money and shop elsewhere. It’s a shame because without good customer service in store, stores like this wouldn’t function, and I hope Selfridges will address these issues soon.

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4.2

2398 Opinions

location-icon57 West Smithfield
French
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Food nice, but not particularly memorable, often lacking seasoning or cold. Wine delicious. Service lacking. Took offence when I asked for plates to be remove after 20 mins of sitting in front of us (again). We gave up after that and left. A shame, good elements there, but not worthy of a star.

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4.2

1567 Opinions

location-icon26 Ludgate Hill, London EC4M 7DR England
French
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We ordered the fish pie and steak frites and a salad to share. Nice food but small serves for the price. But London is expensive overall!