Athro Lounge in Rotherham

Usually receive the highest customer service at the Walled Garden - never any complaint even at busiest of times - but not today. No queue at the counter which I thought great (most unusual as usually rammed). Three members of staff stood chatting behind counter & carried on, even though knew we were there. When we they eventually finished their conversation, one asked rather abruptly for our order - no pleasantries or anything. Got to end of counter to pay and collect - she got it wrong as I’d asked for takeaway and she made extremely sarcastic comment. Puts you off - nothing wrong with a smile and polite customer service in my opinion!l Unfortunately encountered her again when went to buy takeaway cakes a bit later - friendly service wasn’t in her vocabulary. Would recommend staff go on customer service training - especially the staff member with a slight foreign accent who was doing the serving today.

Went in tonight ordered 2 very curries and 1 fried rice beef was very tough and chewy curry sauce bland and rice not cooked enough will never go again very dissatisfied overall 😑

Food used to be really nice, don't know what has happened, the last twice it wasn't very nice and won't go back

We were a party of six adults and two young babies so as grandparents we had our hands full. We were served by Paul who couldn’t do enough to help (fetching drink refills, taking group photos etc). Paul was friendly, cheerful, and efficient - a credit to the business. Food was good and plenty of it. Well done!

the staff are so trained and professional a great atmosphere the place is a good little pub with a lot of beer to chose from. The Beer great value and the food is amazing home cooked like it should be. The chef does a great job excellent experience