Aspire Lounge Birmingham Airport in Solihull

Once again it’s empty but apparently fully booked !

Ideal way to pass the time before boarding.

Don't bother booking it. You can't get through the airport security in enough time to get in. You can't check in early enough for it to work. Birmingham Airport is a joke!!!!!

I paid for a three hour slot only got an hour and half was then told to leave as they were closing at 2pm . Very disappointed

Can't give a lower rating. Food was horrible and cold, lounge generally dirty and untidy. Poor selection of frinks

Opened 33 minutes later than advertised, poor customer service and very average food

Total Shambles. Booked in costing £59. Got there at 6am to be told "its the other one at gate 1". we walked to gate 1 to see that Aspire was Closed. walked all the way back to the first Aspire to be told the other Aspire at gate 1 doesnt open until 6:30. Our flight was at 7am. having to walk back to gate one. There was loads of empty seats in the Aspire we forst went in but refused to help as They said it was "holiday extras fault" and need to claim a refund. Techniclly a zero as couldnt use the service we had paid for. Aspire...about as useless as the airport is based in.

Consistently awful experience of this lounge. Staff have faces like smacked arses like they can’t believe you would ask them a question, cold food and charged extra for drinks? To top it off, to be told “I need a booking”?! Educate yourselves, you don’t need a booking - you enter directly via your card access. Avoid at all costs.

Denied access into lounge with dragon pass as they had “bookings” the place was empty I only wanted a coffee before my flight as had been a stressful day of travel poor service.

Don't waste your money..............! The 3 hours start from when you book your car in the car park not from when you arrive at the lounge. I booked the car in slightly earlier for any issues on route, by the time we completed check-in we arrived at the lounge with roughly an hour before our flight. My time had 5 minutes left from my car park check in so they refused our family entry. We spoke to the manager and explained it doesn't say this on the website booking and his response was to contact Aspire lounge which is impossible. Jet2 are not interested as its a third party. Save your money and get something nice on the way.......!

Some things you had to pay extra for unlike the number 1 lounge you can have a better choice of food and no extra charges

Worst lounge ever no desserts just chilli and curry worst lounge Iv ever been and cost me £40

One of the oddest Airport lounges i've been in, (and I expect far better from Aspire / Swissport to be honest). Essentially a glorified corridor with some comfortable seating. Rather small food selection at dinner time compared to other Aspire sites. Nice enough staff. The oddest things is the lack of toilets in the lounge. What's going on with that? Aspire would be better closing this one early in the day (or preferably closing it permanently ) And keeping the South one open at Gate 1A later.

Nice lounge to beat the hussle and bussell of the main airport. Cool from air conditioning and very clean. Great choice of drinks and plentiful. Disappointed with food choice only two choice of hot food curry and pasta ok for adults but not for children would not book this lounge again with children . Had to come out early to pay for meals for children which was a pain as we had paid for lounge to save on spending at the airport. Was gutted with overall experience as flight delayed and time could not be changed to accomadete our late flight out. Tried on app and at desk. Would try another lounge next time. Do t book if you have children not great for family.

Food was cold. Soft drinks machine broken so spent almost £86 for absolutely nothing. Would never use again

Breakfast was poor and limited and the worst curry you could imagine in the heart of curry country :/ a choice of Stella or Tiger bottled beers , Newcastle brown ale would cost you £3. A nice place to wait for your flight, but gey very crowded very quickly. £40 each is well over priced.

Excellent service from Shahid and staff looked after whilst we suffered a long delay Very lovely people

took us 1.5 hours to get through security due to volume of passengers and lack of airport staff today. first time been this bad at Birmingham airport so only had 20 mins left on our allocated 2 hour slot in lounge. no flexibility shown by receptionist despite acknowledgement loads of people had complained about security delays. had some food which was good and then left after 25 mins. wont be going back and don't recommend. look at other lounges in airport instead

Food limited Drinks unlimited, some have to pay for

Only 2 hot food options. Salad selection poor Ran out of white wine and also tonic water . Poor selection of beer. Not very comfortable, basic seating. No air con..very stuffy Book lounge 1, much better value/ quality Manager was flapping around and seemed surprised by our arrival, not very professional.

Waste of a space in the terminal building! Never seen a terrible lounge like this one! They almost never have any food there!

Both Jeve and Omar looked after me very well as they did for everyone. Perfect representatives for the company going over and above to ensure your stay in the lounge is perfect.

Very dirty and run-down. Very few electrical sockets (many of which were broken) and most importantly NO TOILETS!

Arrived 16th Sept 2024. Food choices absolutely shocking. No cider at the bar at all. Very limited drinks available for free. People do yourself a favour amd stay away. This is quite possibly the worse lounge I've ever been too. Absolutely disgraceful. I've been ripped off

Not the best selection of food compared to No1 lounge, staff were friendly and attentive.

Amy who works in the lounge next to 1a was truly, truly lovely. She personally brought us drinks and my mum and I had a lovely chat with her. 10/10 experience because of her. One of the friendliest and most caring people I've ever met in hospitality.

Quick check in,food was good,drinks were of good selection.Staff very friendly.

Really disappointed, not worth the money. We were there from 12 midday so breakfast had finished and they were supposedly serving lunch which consisted of a vegetarian curry or chilli and rice with somosas and onion bargies - not really the kind of food you want to eat before and 8 hour flight. So I opted for the tomato soup and wished I'd not bothered. It was bland so me and my two boys ended up eating bread rolls and butter. I did have a coffee and a soft drink and hubby had a beer. It was noisy and crowded so may as well have saved our money and gone to the pub in the main airport. Won't be using them again.

A welcome oasis of peace in what can be a jam packed noisy departure lounge. Not sure it's really good value for the food - the breakfast which I enjoyed : bacon, scrambled eggs sausages, & baked beans. Bread to toast, croissants etc. Various fruit juices and fizzy drinks. Breakfast cereals and yoghurt, coffee etc. Serve yourself. But for the peace and quiet its worth it. Pleasant friendly staff. Note you have to book in advance via their website. It's not possible to arrive and pay at the entry. Opens at 4am. Would definitely use again.

We're actually sat in aspire south right now, we're shocked at how poor the food selection is, it's either curry or chilli con carne & rice. Theirs a bit of old salad & 2 apples. Choice of beer is Tiger beer & that's it. We'd advise everyone to go elsewhere when flying from Birmingham

Although lovely,, the alcohol wasn't available prosecco and beer??? and didn't no we would have to pay

From the first drink, to the food and service I cannot fault the experience at all. Thorough and friendly. Thoroughly attentive .

Just had a amazing start to the holiday thanks to the staff at aspire lounge Birmingham Airport they were amazing and helpful especially the lady on reception , food was excellent too 😀

This was our first ever visit to a lounge and based on this it will be our last! The food was awful, nothing for gluten free or for kids, no real selection. It looked like it had come out of a packet or a deep freeze and was microwaved. The drink selection was poor as well, nothing on draught. The only positive was that we had our own table where we could charge phones if required. I cant warrant paying £80 for 2 people and for what we got we would rather have gone to Wetherspoons! The service was just about ok, but a smile from the team now and again would have been nice! You need to up your game as this could have been a great experience.

No beers, no spirits, hardly any food, apparently they were waiting for a delivery, not what you pay £80 for a lounge for. But they did have prosseco in but you had to pay for it. It doesn't even have a toilet in it. Possibly the worst lounge I have been in.

Have to say I was very disappointed with this lounge. The furniture is damaged and worn. The carpets have seen better days. Food was very limited. There were no beers as there had been no delivery. Cutlery kept running out. There were no knives . Staff were nice but this lounge did not live up to expectations

I have used this business lounge 20 times and compared to other business lounges this is not great at all. Staff are professional and polite so I cannot fault them. Food selection is limited/poor and often not all food/ drink which is advertised is not available. Since coming year for a number of years this hasn't improved and I dont think the management have acted on the feedback from the reviews nor will do

Nothing great. Food wasn't great either. Number 1 lounge way better

Honestly a bit rubbish. Most things you'd want are an extra surcharge e.g. Prosecco £6. Food looks very sad. Significantly worse than the No1 lounge (only up charge there is for champagne). Think people only come here with priority/dragon pass as its free.

Nothing was too much trouble for the staff when we were here. We had arrived earlier than our allotted time but were able to be let in thanks to the helpful and willing staff. Anytime any customer looked to be struggling to use a drinks machine or to find an item a staff member would notice and help them. Lovely staff member, Paula, chatted to us and helped us with everything. Cannot fault the place and what a fabulous start to our holiday. We would definitely use the lounge again.

Reasonable selection of food and plenty choice of drinks alcoholic and.non alcoholic. Second time using and would definitely return when using vouchers. I do not think this lounge is worth standard entry which is now almost £40..even £20 would be quite expensive

Read all the horrible reviews after booking and immediately regretted it, dreading a terrible experience - but no, here we are, sat watching the planes, and enjoying the lovely atmosphere. The staff are very polite, the food is fresh and lovely - there is a choice of fresh salads, soup, pasta and veggie curry (which my husband says is very tasty, although not massively warm). Yes the decor is dated but it’s clean, the staff are diligent in clearing up and replenishing things. The only downside is the pancake maker isn’t working but there is plenty for my child to eat, including fresh fruit. All in all I am glad we booked and would use it again. It’s peaceful and relaxing, an excellent start to the holiday!

On the day they had no beer no bread no wine and other various food items. Should of gone to wetherspoons

Aspire Lounge South - Arrived after being delayed by Jet2 in being able to drop our bags off despite arriving at the airport early. Lost out on the 1st hour of the lounge. Only one member of staff on manning the desk, the bar, clearing tables and everything else so got off to a very bad start. No food suitable for children. Was miles away from our original gate (despite being told was handiest for Jet2 - our gate did change so thankfully worked out ok), was no white wine. Just felt very deflated … after an excited build up to our holiday we should have saved our £120 or booked with No 1 lounge as we normally do. Terrible!!!! Would never book this again!!!

We went in the lounge august the 11th.paid 100 for 3 adults and 1 child. Absolutely terrible. That's all my grandson could have to eat was a jam sandwich. No ham when I ask could they get some she said no ham left. I ended up with a bowl of soup tuna sandwich and 1 latte. No t a patch on Bristol. Please don't book it not worth the money

Perfect for the money. Much better than sitting in a hot airport

I have always booked a lounge usually escape lounges, I had to take a flight from Birmingham which I had never flown from before, so I booked a lounge. The aspire lounge is a massive disappointment and a total waste of money, unlike escape lounge that has all drinks and a good selection of food choices. The aspire lounge still asked you to pay for some drinks, after paying nearly £40 each I’m not sure how this can be justified. The food consisted of a choice of 2 pastries and for hot food when we arrived beans and bacon, my partner had to ask if there was any more food. The only thing good about this is it gets you out the hustle and bustle of the airport, of which to be honest id of rather just sat in my car in the car park for a bit longer. I travel a lot at least 6 times a year and will never use this lounge again, I’m also not a Karen who complains at everything, but I would hate for others to waste money and be disappointed like we have been.

We travel a lot and always start our holiday off with a hearty breakfast and a couple of hours relaxing at the Airport Lounge. Usually we use a company called Escape Lounge, however they don’t have one at Birmingham and we had to fly from there. Aspire charge the same high price, yet provide a fraction of the the food / drink and service. Please don’t waste your money at this shambles of a company. For an extra £3 you can book at a different lounge. The food - pancake machine broken. But toppings available! No toaster for the sliced bread. Only mini croissants & pain au chocs on the pastry section (both needed another 15min in the oven) Hot food was dried scrambled egg and nearly raw bacon. Had to wait 45min for some sausages to arrive, followed by beans. Then a further 25min for some hash browns. Drinks - No fruit juice, just watered down squash. Coffee machines were cheap & nasty. Alcohol is only free for select items, 2 wines, a beer and cheap spirits. You have to pay extra per drink for Prosecco, Cider, Branded Spirits. WiFi - is free, but doesn’t work. You need to find the ‘zone’ to stand where you get signal (you’ll know this by the group loitering there) A disgraceful waste of money and we shall be requesting a refund from the company. Please, please PLEASE don’t waste your time or money here. The food is better at Maccies round the corner.

Out of all the lounges I haven been to this 9s the worst. 11am no kids menu,no food for kids unless you pay,lunch menu starts at 11am! Small selection of bland food ,and you have to pay for prosecco !

This lounge is no where near as good as the no1 lounge. It costs the same to use but has no toaster and all alcholic drinks you have to pay extra for.

First time in this airport lounge, and definitely won't be back unless changes are made. NOT value for money. The food selection was very poor. 2 warm dishes one vegetarian option and one meat option, very poor cold buffet and sweet selection rubbish. I don't often leave reviews but don't waste your money. The staff were polite and friendly, that's the only bonus. Other airport lounges are miles ahead for quality, and the same price. Due to there been nothing our daughters fancied we paid extra for a pizza. This was terrible for the money. Frozen rubbish. Not the stone baked it shows on the picture. Only choice available was margarita. Management need to reflect on their ideas. Sorry.

It's more like a cafe and definitely not a lounge area. The food and variety was poor. The staff where friendly enough but would not be visiting again.

Food is medicore. The comfort is seriously letting this lounge down massively. Had a 4 hour wait before our flight and you only have a chair to sit on, not very comfortable at all especially for relaxation or comfort. Hardly any plugs which are on the floor making them difficult to use.

This was a terrible experience. No staff, poor food selection especially for the kids. No kid friendly food unless they liked tortilla chips and mini croissants. Better quality food is available but at an extra cost. Not the normal experience we've had at other aspire lounges.

Terrible! very poor selection of food, missing white wine in selection (at least that day I went), pancake maker not refiled until customers asked app. 3 times, missing promised toppings, when asked promised to be brought out of other lounges, never came without apology, staff leaning on surfaces, talking to each other having good times, also leaving dirty cleaning cloths lying around in customer area, no table cleaning.. Allowing people to come in not dressed according to dress code (smart casual) people in football dressed allowed..definitely not worth the visit, experience or money!!

They get 2 because of the humour otherwise it really drops. The food quality, dirty carpet, dirty plates… but there is the humour of staff. When I asked about shower at the lounge and they were in shock with my question that I had another member come and explain that they don’t usually have it in airports here. It was hilarious, it made me smile and the bar woman was magnificent.

Simply dreadful and absolutely not worth £40. Food choices limited to a chickpea curry, a dried out pasta, and salad choice that was unimaginative (no tomatoes, no cucumber even) and an empty soup tureen. Sweets were dried out baby muffins and crackers. Looks like they just couldn’t be bothered. Total rip off. Avoid.

Lied to by the rude reception staff. I had on the beach pass and they told me i only get a 1 hour slot to get into the lounge. Check in was delayed so meant we got the lounge 1 hour and 20 mins after the slot opened. We were then turned away saying on the beach will now not pay them as it will show as a no show. They then said they want £27.67 each to come in if I still wanted it! However my parents flew out a week later from the same airport and had the same delays at check in. They got to the lounge 1 hour 20mins late but were allowed in! Absolute joke! They looked at us with kids and made an excuse not to let us in! Do not book with them you will be disappointed!!!

We were booked in for 2 hours in the afternoon 15/7/24 We only had 1 hour in the end due to us arriving late having had to negotiate queues in the airport The food selection in the lounge was very poor . There were no pastries , rolls or sweet food on offer , 2 hot food options Sliced bread was the only accompaniment , The salad bar lacked salad ! We visited the lounge 2 years ago and there was more food and selection on offer then We were left disappointed and hungry which after paying £27 each for a family of 5 we were not happy and will be looking at alternative venues for the future

The staff generally seem to be trying their best. However the food choice is limited and low quality and the general standard of behaviour in the lounge (of some other guests) is appalling. There could at least be some rules to ensure it is actually a relaxing lounge e.g. no screaming, shoes on tables, loud video games or "please keep your shoes and clothes on" (especially for the adults). Normal manners would do the trick. Overall it is disappointing.

The lounge clearly needs a revamp but this does not impact your overall experience. The staff were absolutely super. The lady at reception was particularly fornedly and super helpful. My kids wanted a decaf iced mocha which was absolutely no problem at all. One of son's said it was the best iced mocha he had ever had! Worth the money purely for fact that you can have somewhere comfortable to wait. The staff were better than anywhere else we have experienced.

Poor service. I’d made a booking, checked in and got settled at a table. After half an hour I was told off and instructed that I to move to sit on a stool because another booking had arrived. Is that how it works when you pay for a lounge? TBF they came back and found a different table for me later.. but the whole thing was less than ideal.. Other lounges are available and will be used in future…

Going through B’ham airport on one of the busiest days of the year. The departures lounge was crazily busy, not one seat to be found, families sitting on floors. Found Aspire and what a delight! Air con, confortable chairs, food, drink and a relaxed atmosphere. Fantastic friendly very pleasant staff on desk and behind tlothe bar. Will definitely revisit. Thank you to the staff, particularly the pleasant and conscientious girl behind the bar who had to deal with a lot! 👏🏻👏🏻👏🏻👏🏻👏🏻

The food selection was very limited. The hot food on offer (curry or chilli) was barely warm, not hot. The soup carrot and coriander I'm told tasty but just warm and had not been replenished. The bar tender had to keep leaving her post to deal with other matters therefore customers were left waiting. The staff were all very pleasant.

Bar man very kind but other staff abrasive and honestly a dump compared to other lounges .. all self service .. food not hot .. they charge for Prosecco and no restrooms .. you have to go back to main area

First time for us in a lounge,great chilled,very comfortable

Aspire lounges are great and I have always enjoyed them while at the airport. However, Birmingham Aspire lounge is my personal favourite. The service from the staff, especially Shahid and Manny, is exceptional and I will always use this lounge over the others available in Birmingham!

Not particularly comfy (unless you're business class, but commoners need not apply at any cost to the lounge to access those empty seats), nice enough food (albeit incredibly little choice) and a fantastic barman who was not just great to chat to but observed him regularly coming away from the bar when not busy to assist anyone who looked stuck around the crappy pancake maker or other queries. Mixed bag on the check in desk. First time used them was great, but they were really confused.by the prospect of me purchasing lounge access via an affiliated third party (purple parking) and initially denied me entry because they couldn't comprehend dates. I bought a hotel, parking and lounge bundle, so I obviously used the hotel the night before and the email was dated as such. They just couldn't grasp that I hadn't 'missed' the lounge entry date, but simply accessed it the day after the hotel was used. We got there in the end, but was needless frustration and puts into doubt whether I would want to risk the same imbecilic conversation again. There's a fancier looking lounge right by the departure gates which I'll be checking out next time.

Amazing food and service, very relaxing atmosphere, the perfect way to start your holiday, 🏖😊

A nice quiet place to relax before a long flight. Food was OK, staff were very attentive and overall it was decent. Disappointing they have no toilet however.

No one ever answers the phone, very lazy staff.

Just don't waste your money. Poor service not worth your time

Very rude to possible patrons who haven't prebooked. Turned away as walk-ins from a half empty lounge. Very tetchy and dismissive response when asked why this policy on 'no walk ins' is not clear on website. We are AMEX platinum members with Priority Pass and already pay enough. Makes one question whether it's even worth having. Avoid.

Certainly doesn't Aspire to be the best lounge!! Well, I'm not sure if I would use this particular lounge ever again for a few reasons! Firstly, it seemed difficult to actually get in this lounge because it 'was' going to be busy and they weren't accepting cards - in reality it wasn't busy, nor did it get busy in all the time I was in there. Secondly, 'oh, sit there, where I know where you are, and I can ask you to leave if it get busy, thirdly, it seemed like we were an inconvenience by actually wanting to give them money by actually wanting to enter the lounge (booked via Revolut card, so discounted and probably the reason they didn't want to grant access), finally, not a huge choice of food and snacks were available. I should add that the staff were very abrupt and also spent time chatting amongst themselves! Not impressed!

Didn't book a lounge at Birmingham as I wasn't sure the queue What can I say Staff was very friendly and helpful Took us on a little tour of the lounge and what foods were on offer It was a great start to our holiday Thank u 😊😊😊

Despite a cancelled flight and being very tired, Amy at reception was fantastic and extremely professional which made my day ! Great experience

Absolutely pathetic! The server couldn't make any cocktails on the menu...he asked me how he should be making it.Thought he was having a laugh! Most of the normal drinks including prosecco you have to pay for! The snack/food selection was horrendous! 90% veg...to save costs! Dried tiny samosa and bhajis, dried out rice because its all sitting under a heat lamp. Sad chickpea curry. The salad bar was pathetic with dried ham, pasta was okay ...jeez. there wee no refills on the dishes that the menu showed like the pasta ..never got to try the quinoa ..on the menu but not available to eat. Will never come here again! I was lucky I got in for free ..if I had to pay for this, I would have had a right hissy fit!

Stopped in for a quick charge for the car and had lunch. Parking is free for Tesla customers who charge up.

Staff pleasant and good service Food choice very limited Drinks choice OK Main minus is no toilet in lounge, directed to use public toilets back in main hall, surely one of the main benefits of a lounge!

Disrespectful place , got turned away for no fault of ours , my 7 year old son had to go hungry, bad start to the holiday. Fuming .

Very warm inside the lounge, food is terrible, drink options are also sub-par compared to any other lounge I’ve ever visited. Seats are good, lounge is mostly clean, staff are friendly.

Poor.The usual no beer apart from that which you pay a premium for. If you intend to do that, drink in the bar. The hot food was rubbish and came out in installments. Never again.

We recently had the pleasure of attempting to visit the Aspire Lounge at Birmingham Airport. Picture this: a family of three, dragging a suitcase, a carry-on, and a very excited 4-year-old daughter who was dreaming of endless snacks and unlimited juice. Armed with our Priority Pass, we approached with confidence. Alas, our dreams were promptly shattered at the entrance. As we approached, we were greeted by a sign that might as well have said, "Abandon All Hope, Ye Who Enter Here Without a Reservation." The lounge was fully booked, and walk-ins, even with a Priority Pass, were a no-go. We tried our best to charm our way in, but even our daughter's cutest puppy-dog eyes couldn't sway the gatekeepers. The highlight of our experience was the lady at the desk, who seemed to derive great pleasure in turning us away. Her smile was as unwavering as her resolve to deny us entry. We could almost hear the sound of her mental high-five as she politely but firmly told us, "No booking, no entry." It turns out, you need to plan ahead to experience the elusive luxury behind those glass doors. So, if you have visions of relaxing in a comfy chair while your child enjoys the treats, remember to book in advance. Otherwise, you'll be left with a sad snack from a vending machine and a little one asking why the nice people won't let her in. Aspire Lounge, we salute your exclusivity and your gatekeeper's enthusiasm. Next time, we'll come prepared. Until then, we'll keep aspiring! In response to the owners comments 1 - why not keep some availability to the humble ‘walk in’s’ 2 - I’m not prepared to pay an extra £15 to reserve.

Save your money, it’s rubbish. Food is not great, the drinks unpleasant. Staff were welcoming. No toilets so has to use main ones in terminal.

I had a wonderful relaxing time before my flight. The staff are very friendly and helpful, the food was fresh and very tasty. Great value.

We paid £84.97 for the two of us in this lounge. What can I say, it was a complete waste of money. No beer available as they hadn't had a delivery! We were offered a "complimentary" drink of cider or brown ale, which neither of us drink. Further drinks were to be paid for. The only drinks available to us free were wine. These were the cheapest of the cheap wine!! Both red and white tasted like vinegar. The food...!! Well appalling, no hash browns, sausages were inedible, bacon wasn't cooked properly. Absolute waste of money. We could have gone into the pub in the airport and got a breakfast each for £14.99 !! We would never ever book this lounge again. Definitely the worst one we have ever been in!!

Booked this to ensure a comfy seat and stress free experience while waiting for gate to open. Quite disappointed when i got there. They had no Coke, it had ran out they said (“oh its Sunday, we had no delivery”). Thats not good enough ! No juices available either so my grandson could not have a drink as no juice. Then i asked for a dark rum they said there is a £2 extra charge for that, even though i had paid £120 for 4 people to vo in the lounge !. Really disappointed with the amount of money i paid for them to then shut early ! Wish i hadnt bothered and gone to weatherspoons…..

While it may 'aspire' to be a business lounge it doesn't quite make it. G&T served with cheap slimline tonic (the only option available) - yuk! Had to pay extra for prosecco. Poor selection of food, including dry cake. The only upside was being able to get a seat. I certainly wouldn't pay to go in there.

Poor service, be prepared to ask a question and get very little response or attention from staff. Food cold with little choice and coffee is bitter.

Nice food. Bacon was left standing and not as fresh as it could have been.

Over priced and cramped. Toilets miles away. Most drinks are extra charge. Only had 50mins due to long baggage check in. Waste of money.

The staff were friendly and helpful and the seating area was clean yet a bit tired. The drink selection was acceptable, but most liquors and prosecco come with an extra charge. The food choices were very limited, with no sandwiches or crisps available. In comparison, the East Midlands Lounge was far superior.

Staff were particularly slow in this venue at the bar. It is poor value when you have to pay for premium spirits when in No 1 or the Clubrooms you do not. Breakfast was average quality but ran out of hash browns. Overall I would be hesitant to visit this lounge again.

Had the most lovely experience today. was greeted by Manny and he was so helpful and sweet he made me feel so welcome. really was exceptional service. thank you Manny.

Staff are not particularly on it! Table we were shown to hadn't been wiped down since the previous guest left. Only two meals on the menu and a poor selection of nibbles available. Staff weren't proactive. Certainly didn't get anywhere near the £65 or so pounds spent to be there. Would not select this lounge again over sitting in the airport public area, waste of money!

Don't bother, this is not premium its a downgrade from the main departure lounge. I've just walked out. No music or atmosphere and only two trays of what I'd describe as slop for 'complimentary' servings.

Omar is a legend, what a bloody nice kid. You was born to work in hospitality and knows what good service is.

Food section needs improvement. For Deserts small muffin and scones (both industrial make).

Only curry ,not everybody likes curry as a hot meal.. No flavoured gin . So overall not good for £41.00

Fab place to relax prior to flying will Defford do this on every flight