Aspire Lounge Birmingham Airport in Solihull

Beer was good, but food very limited. Staff unproffesional as having private and personal conversations within earshot of me and my partner

It wasn't explained that many food and beverages incurred a premium charge but the receptionist did advise to examine the lounge and menus before making a decision to pay and enter. The inclusive food and drink was acceptable and provided value for the entry cost. My only gripe was that the clearing staff were far and few between and I had to had to clear a table myself, before sitting to eat. When finished I moved to the 'quiet zone' and each table had dirty used glasses and crockery.

Great service, chill atmosphere, wish there were more vegan options but what can you do.

Booked Birmingham Aspire lounge as a treat last year , limited food , had tiny croissants as that’s all that looked edible , had 1 gin and lemonade and then they ran out , asked for a white wine instead , that had run out as well . Ended up having a baileys which apparently wasn’t free but said we could have 1 . Chairs were worn and so dirty didn’t even want to sit down , don’t waste your money unless it’s better now .

The lounge closes at 8.30pm, but they stop serving food at 7.45pm and close the bar at 8pm. They don’t provide this information on their website unfortunately. Bar is unmanned at 7.45pm because they’re cleaning up. Sad state of affairs. Staff also aren’t friendly nor hospitable. If you’re open until X time, please provide your advertised service until X time. And please be receptive to customer feedback. First world problems admittedly, but please update your website at least. You’ve a sign saying please treat your staff with respect and courtesy- the same goes for treating your customers in a similar manner also please.

Really excellent place to relax and eat before an early-morning flight.

Staff here today are friendly, helpful. The staff definitely help to get your holiday off to a good start. They keep it clean and topped up. Charmaine , Paula Thank you guys for you good customer service 😊

Highly recommend visiting the lounge to chill and relax before catching flight

Particularly calm, without children or groups making noise, the welcome by the reception is first class. Caters for vegetarian diets and all the staff are very professional and helpful

Staff not very helpfull. Very limited choice of food. No crisps biscuits catering for young children. Adult food was is bland. No atmosphere at all. To use the toilet we had to go out into main airport to use there facilities. Will not be using Aspire again 1st time at Birmingham though Newcastle has always been good.

Don’t bother wasting your £30-£40 if your flying early morning, better of spending at weatherspoons and get better value for your money, selection of alcohol drinks terrible!

very clean The food is not bad. The toilets are outside the lounge and some sockets for charging mobile phones do not work.

Disappointing hot meals. Says shuts at 20:30 but stops serving hot food at 20:00 or even 19:45. That could be better advertised if you want something more substantial than cake. Shockingly poor hot food over an hour before closing that reminds you of school dinners

If I could rate it 0 I would. Nearly £60 a head to be told they don’t have half of what you pay for. Will be cancelling our next booking for sure!

to small, to noisy, since November I’m coming here on Wednesday or Thursday or Friday having each day same food! Pasta! Where is the variety on food? Missing that, sorry but definitely nothing I could recommend.

The food was OK, very poor choice Be warned .... not everything is included in the price, we had to pay for some drinks on top of our entry fee The staff encouraged us to review this as they explained they constantly get faced with disgruntled customers.... understandable as it isn't advertised in this way. Book one of the other lounges ... we will

Could be a lot better but being away from the crowds was great 👍

Food is shocking. Cold environment and drinks are limited.

South lounge advertised as open from 4:30am, still wasn't open at 6am.

Staff are very good and very helpful and polite food ok could do with more choice drinks good would definitely use again

Worst food and drink selection.

Empty unstated they were full when I mentioned I am priority pass

Comfortable lounge, staff are great friendly and welcoming. Food isn't great just all very basic. Watched one lady spend 10mins just trying to get a pancake from a machine. Wasn't worth it her words.

absolutely pleasant, don’t get fool with the small size of the premises, their stuff are lovely, attentive, a delight to be here.

The best thing about this lounge is the staff. The member of staff at the front desk was very friendly and welcoming, not just with me but with all customers who were entering the lounge. Food selection was just okay; I was there at breakfast time and they had 3 different cereals, bread rolls, pancakes, sausages, bacon, eggs, beans, hash browns and the usual tea, coffee etc. I paid £20 for this lounge with Revolut. I think it’s normally £40ish pounds if you book direct. To be honest I wouldn’t say it’s worth £40 but defiantly good value for £20.

Awful in every way! Total waste of money. Food, service and facilities.This lounge has no toilets so we had to leave the lounge to use a nearby restroom 🙈 poor for the money . The buffet is of a poor quality and very bare. Best advice would be avoid.

Simple food only, not much choices but quite fresh. Drinks are relatively good selection.

Cold, loud and poor quality food. Absolutely not worth paying for. Seems to entirely miss the point of being an airport lounge. The food outlets in departures are much better.

Waiting for over an hour to open with people out side when in they telling us it's not open till 4.30 when it's saying 4.00 on line so not happy as we where leaving the UK at 6.00 hours and paying 35 each for less an hour 😒

Terrible experience, paid about £95 for 3 of us. The south lounge wasn’t even open when we arrived. We had no notifications about this. The poor staff in the other apire lounge were exhausted trying to accommodate all the extra people. We had to sit on stalls in the end. The food wasn’t anything special, cheap dishes and not much left because of the amount of people. Staff were friendly and doing their best but clearly tired and fed up. Don’t book, it’s not worth the money , not a great start to an holiday and we will never book again.

Closed without notice. Airport staff had no information. Pre booked and paid in full. Not impressed. Expect a full refund from Executive Lounges and an explanation

Quite small lounge , not a big choice of food and must unfortunately admit the stuff wasn't very friendly , not sure if it was to everyone or just us because we are foreigners

Beware taking an early flight. The lounge is advertised as opening at 430am but was still closed at 520am when we left for our flight.

Unfortunately the aspire lounges have really deteriorated. Only some drinks are included with the cost. Food isn't great and not very plentiful. Disappointing.

As a treat for my wife's first time flying and going abroad, I thought I would treat ourselves to a lounge at Birmingham Airport so we could relax in private luxury and await our flight out to Crete. I was hoping for good food, service and a private experience where we could relax. However, I was totally wrong. I booked Aspire South as it was right next door to the Jet2 gate and thought it would make our trip so much easier. However, on arriving at the airport and passing Aspire Lounge heading to the South Lounge, we were met with a closed lounge and no signs as to why. We enquired at the Jet2 stand nearby to be told this was a regular occurrence and to head to the other lounge that we had already passed. Why couldn't Aspire have put signs up to say South was closed? Easy, but they didn't, so we had to walk back to the other Aspire. Once there the chap in the reception checked us in saying there had been a "technical" problem at South. He showed us to a seat near the bar. The lounge was not very big and because the South was closed it was very busy. I went to the bar (naively thinking all drinks were free as that is what you are told) only to be told that premium drinks such as Captain Morgans Rum are charged - there are no signs telling you this at the bar so that was a bit embarrassing. I told the lady serving that I had already paid £80 so was not going to pay extra. She was not impressed. We chose the "free" drinks and went to get some food. It was just a few buffet items that were to be honest, no better than a back street cafe. Numerous times staff were asked to refill the items and the bread rolls. The Staff seemed lazy and not bothered about giving people the experience they had paid for. In conclusion a total waste of time and money. Will never pay for the Aspire lounge again. You will be better off going to the Wetherspoons. Rip off!

A bit pricey for what you get. Food choice not great. Food not replenished quick, bar staff very very slow, doing other jobs too. Ques for drinks, ran out of lime cordial, staff were ok but not very friendly.

Don't waste your money..............! The 3 hours start from when you book your car in the car park not from when you arrive at the lounge. I booked the car in slightly earlier for any issues on route, by the time we completed check-in we arrived at the lounge with roughly an hour before our flight. My time had 5 minutes left from my car park check in so they refused our family entry. We spoke to the manager and explained it doesn't say this on the website booking and his response was to contact Aspire lounge which is impossible. Jet2 are not interested as this is a third party. Save your money and get something nice on the way.......! Thank you for your response below. The investigation with the lounge manager must now be complete, what was the outcome? A full refund would be greatly received or a valid explanation.

Absolutely awful, the worst lounge I’ve ever been in. Not much food to choose from and what was on offer was cold and tasteless. If you are going to book a lounge at Birmingham Airport I would suggest No1 lounge not the Aspire…..I did contact customer service but they couldn’t of cared less!!!!

Avoid! Hardly any food, prices have gone up. They charge for prosecco, chips and pretty much everything else other than beer and wine. No food selection for kids, no fruit, no breakfast items, only 1 type of bread roll, dirty dishes lying around.

Staff are so friendly esp. Sajid. He helped us to settle my little ones and enjoy their breakfast.

Pre-booked for an early flight. Food was not great, bland and limited options. Some drinks you have to pay for. However, it was comfortable

limited choices and quality not very good at all.

Not a lot of choice for food otherwise it does its job

Once again it’s empty but apparently fully booked !

Ideal way to pass the time before boarding.

Don't bother booking it. You can't get through the airport security in enough time to get in. You can't check in early enough for it to work. Birmingham Airport is a joke!!!!!

I paid for a three hour slot only got an hour and half was then told to leave as they were closing at 2pm . Very disappointed

Can't give a lower rating. Food was horrible and cold, lounge generally dirty and untidy. Poor selection of frinks

Opened 33 minutes later than advertised, poor customer service and very average food

Total Shambles. Booked in costing £59. Got there at 6am to be told "its the other one at gate 1". we walked to gate 1 to see that Aspire was Closed. walked all the way back to the first Aspire to be told the other Aspire at gate 1 doesnt open until 6:30. Our flight was at 7am. having to walk back to gate one. There was loads of empty seats in the Aspire we forst went in but refused to help as They said it was "holiday extras fault" and need to claim a refund. Techniclly a zero as couldnt use the service we had paid for. Aspire...about as useless as the airport is based in.

Consistently awful experience of this lounge. Staff have faces like smacked arses like they can’t believe you would ask them a question, cold food and charged extra for drinks? To top it off, to be told “I need a booking”?! Educate yourselves, you don’t need a booking - you enter directly via your card access. Avoid at all costs.

Denied access into lounge with dragon pass as they had “bookings” the place was empty I only wanted a coffee before my flight as had been a stressful day of travel poor service.

Some things you had to pay extra for unlike the number 1 lounge you can have a better choice of food and no extra charges

Worst lounge ever no desserts just chilli and curry worst lounge Iv ever been and cost me £40

One of the oddest Airport lounges i've been in, (and I expect far better from Aspire / Swissport to be honest). Essentially a glorified corridor with some comfortable seating. Rather small food selection at dinner time compared to other Aspire sites. Nice enough staff. The oddest things is the lack of toilets in the lounge. What's going on with that? Aspire would be better closing this one early in the day (or preferably closing it permanently ) And keeping the South one open at Gate 1A later.

Nice lounge to beat the hussle and bussell of the main airport. Cool from air conditioning and very clean. Great choice of drinks and plentiful. Disappointed with food choice only two choice of hot food curry and pasta ok for adults but not for children would not book this lounge again with children . Had to come out early to pay for meals for children which was a pain as we had paid for lounge to save on spending at the airport. Was gutted with overall experience as flight delayed and time could not be changed to accomadete our late flight out. Tried on app and at desk. Would try another lounge next time. Do t book if you have children not great for family.

Breakfast was poor and limited and the worst curry you could imagine in the heart of curry country :/ a choice of Stella or Tiger bottled beers , Newcastle brown ale would cost you £3. A nice place to wait for your flight, but gey very crowded very quickly. £40 each is well over priced.

Excellent service from Shahid and staff looked after whilst we suffered a long delay Very lovely people

Food was cold. Soft drinks machine broken so spent almost £86 for absolutely nothing. Would never use again

took us 1.5 hours to get through security due to volume of passengers and lack of airport staff today. first time been this bad at Birmingham airport so only had 20 mins left on our allocated 2 hour slot in lounge. no flexibility shown by receptionist despite acknowledgement loads of people had complained about security delays. had some food which was good and then left after 25 mins. wont be going back and don't recommend. look at other lounges in airport instead

Only 2 hot food options. Salad selection poor Ran out of white wine and also tonic water . Poor selection of beer. Not very comfortable, basic seating. No air con..very stuffy Book lounge 1, much better value/ quality Manager was flapping around and seemed surprised by our arrival, not very professional.

Food limited Drinks unlimited, some have to pay for

Waste of a space in the terminal building! Never seen a terrible lounge like this one! They almost never have any food there!

Both Jeve and Omar looked after me very well as they did for everyone. Perfect representatives for the company going over and above to ensure your stay in the lounge is perfect.

Very dirty and run-down. Very few electrical sockets (many of which were broken) and most importantly NO TOILETS!

Not the best selection of food compared to No1 lounge, staff were friendly and attentive.

Arrived 16th Sept 2024. Food choices absolutely shocking. No cider at the bar at all. Very limited drinks available for free. People do yourself a favour amd stay away. This is quite possibly the worse lounge I've ever been too. Absolutely disgraceful. I've been ripped off

Amy who works in the lounge next to 1a was truly, truly lovely. She personally brought us drinks and my mum and I had a lovely chat with her. 10/10 experience because of her. One of the friendliest and most caring people I've ever met in hospitality.

Quick check in,food was good,drinks were of good selection.Staff very friendly.

Really disappointed, not worth the money. We were there from 12 midday so breakfast had finished and they were supposedly serving lunch which consisted of a vegetarian curry or chilli and rice with somosas and onion bargies - not really the kind of food you want to eat before and 8 hour flight. So I opted for the tomato soup and wished I'd not bothered. It was bland so me and my two boys ended up eating bread rolls and butter. I did have a coffee and a soft drink and hubby had a beer. It was noisy and crowded so may as well have saved our money and gone to the pub in the main airport. Won't be using them again.

A welcome oasis of peace in what can be a jam packed noisy departure lounge. Not sure it's really good value for the food - the breakfast which I enjoyed : bacon, scrambled eggs sausages, & baked beans. Bread to toast, croissants etc. Various fruit juices and fizzy drinks. Breakfast cereals and yoghurt, coffee etc. Serve yourself. But for the peace and quiet its worth it. Pleasant friendly staff. Note you have to book in advance via their website. It's not possible to arrive and pay at the entry. Opens at 4am. Would definitely use again.

We're actually sat in aspire south right now, we're shocked at how poor the food selection is, it's either curry or chilli con carne & rice. Theirs a bit of old salad & 2 apples. Choice of beer is Tiger beer & that's it. We'd advise everyone to go elsewhere when flying from Birmingham

Although lovely,, the alcohol wasn't available prosecco and beer??? and didn't no we would have to pay

From the first drink, to the food and service I cannot fault the experience at all. Thorough and friendly. Thoroughly attentive .

Just had a amazing start to the holiday thanks to the staff at aspire lounge Birmingham Airport they were amazing and helpful especially the lady on reception , food was excellent too 😀

This was our first ever visit to a lounge and based on this it will be our last! The food was awful, nothing for gluten free or for kids, no real selection. It looked like it had come out of a packet or a deep freeze and was microwaved. The drink selection was poor as well, nothing on draught. The only positive was that we had our own table where we could charge phones if required. I cant warrant paying £80 for 2 people and for what we got we would rather have gone to Wetherspoons! The service was just about ok, but a smile from the team now and again would have been nice! You need to up your game as this could have been a great experience.

No beers, no spirits, hardly any food, apparently they were waiting for a delivery, not what you pay £80 for a lounge for. But they did have prosseco in but you had to pay for it. It doesn't even have a toilet in it. Possibly the worst lounge I have been in.

Have to say I was very disappointed with this lounge. The furniture is damaged and worn. The carpets have seen better days. Food was very limited. There were no beers as there had been no delivery. Cutlery kept running out. There were no knives . Staff were nice but this lounge did not live up to expectations

Nothing great. Food wasn't great either. Number 1 lounge way better

I have used this business lounge 20 times and compared to other business lounges this is not great at all. Staff are professional and polite so I cannot fault them. Food selection is limited/poor and often not all food/ drink which is advertised is not available. Since coming year for a number of years this hasn't improved and I dont think the management have acted on the feedback from the reviews nor will do

Honestly a bit rubbish. Most things you'd want are an extra surcharge e.g. Prosecco £6. Food looks very sad. Significantly worse than the No1 lounge (only up charge there is for champagne). Think people only come here with priority/dragon pass as its free.

Nothing was too much trouble for the staff when we were here. We had arrived earlier than our allotted time but were able to be let in thanks to the helpful and willing staff. Anytime any customer looked to be struggling to use a drinks machine or to find an item a staff member would notice and help them. Lovely staff member, Paula, chatted to us and helped us with everything. Cannot fault the place and what a fabulous start to our holiday. We would definitely use the lounge again.

Reasonable selection of food and plenty choice of drinks alcoholic and.non alcoholic. Second time using and would definitely return when using vouchers. I do not think this lounge is worth standard entry which is now almost £40..even £20 would be quite expensive

Read all the horrible reviews after booking and immediately regretted it, dreading a terrible experience - but no, here we are, sat watching the planes, and enjoying the lovely atmosphere. The staff are very polite, the food is fresh and lovely - there is a choice of fresh salads, soup, pasta and veggie curry (which my husband says is very tasty, although not massively warm). Yes the decor is dated but it’s clean, the staff are diligent in clearing up and replenishing things. The only downside is the pancake maker isn’t working but there is plenty for my child to eat, including fresh fruit. All in all I am glad we booked and would use it again. It’s peaceful and relaxing, an excellent start to the holiday!

On the day they had no beer no bread no wine and other various food items. Should of gone to wetherspoons

Aspire Lounge South - Arrived after being delayed by Jet2 in being able to drop our bags off despite arriving at the airport early. Lost out on the 1st hour of the lounge. Only one member of staff on manning the desk, the bar, clearing tables and everything else so got off to a very bad start. No food suitable for children. Was miles away from our original gate (despite being told was handiest for Jet2 - our gate did change so thankfully worked out ok), was no white wine. Just felt very deflated … after an excited build up to our holiday we should have saved our £120 or booked with No 1 lounge as we normally do. Terrible!!!! Would never book this again!!!

We went in the lounge august the 11th.paid 100 for 3 adults and 1 child. Absolutely terrible. That's all my grandson could have to eat was a jam sandwich. No ham when I ask could they get some she said no ham left. I ended up with a bowl of soup tuna sandwich and 1 latte. No t a patch on Bristol. Please don't book it not worth the money

Perfect for the money. Much better than sitting in a hot airport

I have always booked a lounge usually escape lounges, I had to take a flight from Birmingham which I had never flown from before, so I booked a lounge. The aspire lounge is a massive disappointment and a total waste of money, unlike escape lounge that has all drinks and a good selection of food choices. The aspire lounge still asked you to pay for some drinks, after paying nearly £40 each I’m not sure how this can be justified. The food consisted of a choice of 2 pastries and for hot food when we arrived beans and bacon, my partner had to ask if there was any more food. The only thing good about this is it gets you out the hustle and bustle of the airport, of which to be honest id of rather just sat in my car in the car park for a bit longer. I travel a lot at least 6 times a year and will never use this lounge again, I’m also not a Karen who complains at everything, but I would hate for others to waste money and be disappointed like we have been.

We travel a lot and always start our holiday off with a hearty breakfast and a couple of hours relaxing at the Airport Lounge. Usually we use a company called Escape Lounge, however they don’t have one at Birmingham and we had to fly from there. Aspire charge the same high price, yet provide a fraction of the the food / drink and service. Please don’t waste your money at this shambles of a company. For an extra £3 you can book at a different lounge. The food - pancake machine broken. But toppings available! No toaster for the sliced bread. Only mini croissants & pain au chocs on the pastry section (both needed another 15min in the oven) Hot food was dried scrambled egg and nearly raw bacon. Had to wait 45min for some sausages to arrive, followed by beans. Then a further 25min for some hash browns. Drinks - No fruit juice, just watered down squash. Coffee machines were cheap & nasty. Alcohol is only free for select items, 2 wines, a beer and cheap spirits. You have to pay extra per drink for Prosecco, Cider, Branded Spirits. WiFi - is free, but doesn’t work. You need to find the ‘zone’ to stand where you get signal (you’ll know this by the group loitering there) A disgraceful waste of money and we shall be requesting a refund from the company. Please, please PLEASE don’t waste your time or money here. The food is better at Maccies round the corner.

This lounge is no where near as good as the no1 lounge. It costs the same to use but has no toaster and all alcholic drinks you have to pay extra for.

Out of all the lounges I haven been to this 9s the worst. 11am no kids menu,no food for kids unless you pay,lunch menu starts at 11am! Small selection of bland food ,and you have to pay for prosecco !

It's more like a cafe and definitely not a lounge area. The food and variety was poor. The staff where friendly enough but would not be visiting again.

First time in this airport lounge, and definitely won't be back unless changes are made. NOT value for money. The food selection was very poor. 2 warm dishes one vegetarian option and one meat option, very poor cold buffet and sweet selection rubbish. I don't often leave reviews but don't waste your money. The staff were polite and friendly, that's the only bonus. Other airport lounges are miles ahead for quality, and the same price. Due to there been nothing our daughters fancied we paid extra for a pizza. This was terrible for the money. Frozen rubbish. Not the stone baked it shows on the picture. Only choice available was margarita. Management need to reflect on their ideas. Sorry.

Food is medicore. The comfort is seriously letting this lounge down massively. Had a 4 hour wait before our flight and you only have a chair to sit on, not very comfortable at all especially for relaxation or comfort. Hardly any plugs which are on the floor making them difficult to use.

This was a terrible experience. No staff, poor food selection especially for the kids. No kid friendly food unless they liked tortilla chips and mini croissants. Better quality food is available but at an extra cost. Not the normal experience we've had at other aspire lounges.

Terrible! very poor selection of food, missing white wine in selection (at least that day I went), pancake maker not refiled until customers asked app. 3 times, missing promised toppings, when asked promised to be brought out of other lounges, never came without apology, staff leaning on surfaces, talking to each other having good times, also leaving dirty cleaning cloths lying around in customer area, no table cleaning.. Allowing people to come in not dressed according to dress code (smart casual) people in football dressed allowed..definitely not worth the visit, experience or money!!

They get 2 because of the humour otherwise it really drops. The food quality, dirty carpet, dirty plates… but there is the humour of staff. When I asked about shower at the lounge and they were in shock with my question that I had another member come and explain that they don’t usually have it in airports here. It was hilarious, it made me smile and the bar woman was magnificent.

Simply dreadful and absolutely not worth £40. Food choices limited to a chickpea curry, a dried out pasta, and salad choice that was unimaginative (no tomatoes, no cucumber even) and an empty soup tureen. Sweets were dried out baby muffins and crackers. Looks like they just couldn’t be bothered. Total rip off. Avoid.

Lied to by the rude reception staff. I had on the beach pass and they told me i only get a 1 hour slot to get into the lounge. Check in was delayed so meant we got the lounge 1 hour and 20 mins after the slot opened. We were then turned away saying on the beach will now not pay them as it will show as a no show. They then said they want £27.67 each to come in if I still wanted it! However my parents flew out a week later from the same airport and had the same delays at check in. They got to the lounge 1 hour 20mins late but were allowed in! Absolute joke! They looked at us with kids and made an excuse not to let us in! Do not book with them you will be disappointed!!!