ASK - Westwood Cross in Thanet

Nearly £17 for pappardelle pasta with almost invisible portion of sauce. No further comment needed. Italian waitress was good. Restaurant very noisy.

Been here with friends and family , The staff were lovely and very polite we did enjoy everything from the starters to desserts ! Will be back 😊

I booked a table for three online, in the comments I added it was four as we had a child needing a high chair, I explained also it was my mothers birthday and if possible could we have a booth. We arrived and the woman who greeted me asked my name then said I wasn’t on the bookings and was I sure. I produced my confirmation e mail to which she then said something about three people but there was four of us. I explained that on the booking notes I had put it was also a child and that we would need a high chair. We were taken to a table right beside the entrance to the toilets, I asked if she had found my booking given that I had put the requests and she said no. Every time the hand drier was activated in the toilets I could hear it as it appeared to be behind the wall where we were sat. The woman who was the greeter and sat us down had not further involvement with us and after that, the meal was ok. This was my mums birthday and I understand that a request is only a possibility, but I felt the woman who greeted us was rather rude and unprofessional and the table we were given was the worst, although quite busy there were others. We only ordered main meals which isn’t the norm for us but it’s really wasn’t the best experience.

The food was very nice but our waitress was excellent. She realised it was my daughters birthday and acknowledged it with a candle in her dessert and a tote bag as a gift. This was enough to make her smile and feel acknowledged without a big embarrassing fuss being made - lovely.

Enjoyed a lunch with a delicious glass of wine with my friend. Food was well cooked & tasty, Service was excellent.

Well arrived at this Restaurnt waited 10 mins at the door nobody acknowledge us. When they finally did the manager greeted us and told us that they are not taking tables in at 7.30pm on a Sunday evening. This was my first visit to an Ask restaurant, was really looking forward to it. Very disappointed would not return. This restaurant obviously has staffing issues and are lacking training.

Good service from lovely friendly and caring staff and lovely food. We visit regularly and can use Tesco vouchers too.

This restaurant has never let us down. A group of us go every couple of months, or whenever we go to the Vue cinema near by. Free parking, always good food and service. Perks most months if you sign up to their mailing list.

Great experience all round, food was fantastic, staff brilliant. Very busy restaurant last night in fact full house. Staff run off there feet but done a great job.

Last night, my wife and I dined at ASK, thanks to vouchers we received as a Christmas gift. Upon ordering, my wife opted for a mocktail, given her decision to not have alcohol as she is 24 weeks pregnant. Unfortunately, she was mistakenly served an alcoholic martini and only realised it after taking a sip. When we brought the error to the staff's attention, I was surprised by the level of care and customer service demonstrated by your team. While I understand that a single sip of alcohol may not be harmful, it is far from ideal during pregnancy. What frustrated us was the staff member's response. After taking the drink away, they stated, "I will check if it has alcohol in it," leaving my wife without a replacement for 10 minutes before confirming what we already knew. The subsequent inquiry, "Would you like the drink taken off the bill and removed from the table?" seemed rather obvious, given that we had already informed them of my wife's pregnancy. While I didn't expect financial compensation for the mistake, the lack of empathy and seeming indifference to the error significantly tainted our experience. This was a shame given that the food was enjoyable. I sincerely hope that in the future, your staff will be trained to handle such situations with greater empathy, as it was evident that we were upset about my wife inadvertently consuming alcohol during pregnancy.

Love this place Most of staff are very friendly and nothing is too much trouble. Food is amazing Would definitely recommend The only thing stopping it from being a star is being cramped on single table for 4 people,asked to have a booth and was told it was for a table for 5 people when 2 families arrived after us and was seated there and they too was 4 people only.

The food and service was great as always. But… Because there were 9 of us, we weren’t allowed to use our free July gift vouchers this time. The manageress usually allows it, as the limit in the small print says maximum 8 people per group, but the new waitress wouldn’t allow it. Two tables next time 9 of us go?!?

I like this place. Very polite waiter showed us to our table. My wife ordered a chicken and pancetta salad and I had an asparagus and pancetta tagliatelle. Both were very nice indeed. Washed down with a nice Sauvignon Blanc. We shared a Tiramisu to finish. And bonus - they accepted a Tastecard which saved us £16! Brilliant! The music was a minor whinge - something a bit gentler would have been nice but it's didn't spoil a nice lunch.

Food was very good and service too. But the only problem was we were rushed as during the week they close early. I sadly didn’t know that till I got there. Had a table for 15 people 7.30 slot . Once 5here I was told the kitchen closes at 9 and restaurant 9.30. Too late to go elsewhere so had no choice. We spend a lot of money over £500 and not even given 5he chance to have deserts. Very disappointed so sadly would not be visiting Westwood cross anymore.

My hubby was away in Spain, regaling us with posts of his fun and food. I decided we shouldn't just sit at home. My boy chose ASK. He loves their pizza. We hadn't been for quite a while. We didn't book, but there were plenty of seats so we had no trouble getting a table. He chose the Margarita, his perennial favourite, while I opted for the Genovese, also one of my favourites. Unfortunately, ASK had changed the pasta in it changing to a horrible frilly version instead of the substantial one like penne that I'd been used to. When I commented on it, our server was nonplussed saying I could have whichever pasta I chose. I was very happy and selected a similar version to penne. We both agreed the meal was scrummy and we were much too full for dessert.

Good experience. Staff were efficient, friendly and accommodating. The Food was good and in many ways you cannot go far wrong with the food at an Ask. It was a nice touch that they offered you a free small glass of their Fresh Lemonade. Small gestures like that go a long way. Does not cost much to do. Anyways, will consider returning with friends in the not too distant future. Thank you to all staff involved.

An Italian restaurant that can’t cook pasta….. interesting..!! Al forno pasta .. how hard is it to cook ?? Well obviously too hard for them : sloppy overcooked pasta 🤮 in a boring sauce , barely baked … small portion too , not that it mattered as couldn’t eat that rubbish .

Went there for our wedding anniversary, service was quick and was asked as soon as entered did I have any allergies. Had gluten free menu with lots to eat.had pasta with Bolognese sauce with red wine, beautiful. Had pudding called Etna wow, wow, wow. Can't wait to go back. Well done had lovely time having not to worry about the food ❤️

Once every couple of months we treat ourselves to an ' ASK Italian' . We thoroughly enjoy the food. The service is always impeccable and the staff always very pleasant. We also enjoy the fact we can use our Tesco partner vouchers which takes the pressure off of the price of the meal. Cant wait to go next time.

Visiting the Vue next door, we wanted a quick decent meal. Ask didn't disappoint. I had the small calamari to start, which was good and not overcooked. It needed a little salt though and I had to ask for condiments. Main was seafood linguine in a tomato sauce. This was good and plenty of seafood with good flavours. I did sample their chilli oil which is fabulous and has been noted for a future pizza visit! The icing on the cake was Tiramisu to finish. This was delicious and actually surprisingly light too! Top job! I would have given a 5 but little things like having to ask for condiments, no bowl to put the shells in from the seafood, maybe even a finger bowl?. These little details would have raised the bar. Overall though, very nice and won't disappoint. Good for a pre cinema meal!

I don't normally like chain restaurants but this was really good. Great food and amazing service by Alex. Will come back

The food was what you expect from this type of restaurant. But it was good , not overpriced and a good choice. Excellent service from Dave , who seemed to be running the entire establishment single handed!

A very enjoyable family meal last night (Friday). Starter of prawns was top notch. Sea Bass main was well cooked and the Lemon Tart for dessert was excellent. Good service throughout, extensive drinks list and great value through the Tesco Clubcard exchange. This is by far the best chain Italian I have eaten at in East Kent and I would thoroughly recommend it.

We booked this restaurant as we had a voucher from family and decided to use it here . We had booked our table months ago but they could not find our booking but had plenty of spare tables . I have a food allergy which...

Booking was easy to change when we needed to, but should be possible on line. Friendly welcome, just a little too much emphasis on allergies; but appreciated compared to those who don’t care elsewhere. Food was prompt and as we ordered. Good flavours and temperature....

Food and service was lovely until I was refused payment using cash. Apparently they have no change which they didn't even check the till for. Highly unprofessional and irritating.

Venue clean, bright and lovely decor. Staff very welcoming and friendly and helpful. Food plentiful with comprehensive menu choices. Starter Arancini very tasty 3 served with different fillings. Main fruit de mer and pasta with the seafood not swamped in sauce; very tasty. Puds lemon...

Out of a meal for four the pizza's were ok, no garlic on the so called garlic bread ,bit burnt at one end as well.Zucchini fries were more like the bits from the bottom of the fryer and no courgette in them ,my spaghetti dish...

Been for dinner last Sunday. I had seafood 🐙 pasta and my girlfriend had Carbonara 🍝. All food was tasty and full of flavour 🤤Staff was smiley and helpful 😊😊 We really enjoyed everything. Definitely will recommend to my friends

We have been here with my friend today and food was really tasty the waitress,Tereza was very attentive we had really nice lunch we will come back

Amazing food! The prices are fair for the portion size. The whole experience from start to finish is great waitress is always so friendly and kind. I am definitely going back.

Decided to stop here for an evening meal, the service was good and polite. However, I ordered a lasagna , silly me. I thought Weil this is an Italian restaurant I’m in for a treat, wrong the lasagna never had much meet or taste. I...

Food is exceptionally greasy. Cocktails exceptionally bland. I cant fault the service, but the food is not asking Italian in my opinion

Just visited Ask at Westwood Cross for a birthday lunch, it was completely empty so we asked to sit in the nice blue booth seats. We were told no as they are only two of us, after explaining that it was my husbands birthday the...

Super lunch again. Love their pizzas. Just before going to cinema. Leo was our waiter and super smiley service.

Had a really nice meal this week, mushrooms in particular were delicious. Special thanks to Leo, the waiter who attentive, professional, friendly, good humoured and unassuming and he added to the excellent experience.

Amazing service as always! Beautiful restaurant also! I believe lady was called Tereza, but all staff were great

I visit Ask at Westwood Cross on a regular basis because the staff are very friendly & very attentive … The food is always hot & very tasty & served by very friendly servers……..… I can’t express my thanks to the staff & management for...

Fantastic service from Alex who was attentive, extremely efficient, polite and nothing was a problem. The meal was great too. It makes a nice change to go out and have very good service. Thank you Alex we will be back soon.

We ordered 2 lasagnas and they looked absolutely awful, it was all a mess. One of the lasagna was in not even in the container. The other lasagna was cold and not very nice

Fitted a party of us in at short notice , we were served promptly and our food was piping hot and cooked fresh - very nice meal , staff were wearing face masks so we felt very safe and they were efficient, polite and very...

Had a really lovely meal. Everyone's food was really tasty. We have been to lots of restaurants and have to say that our waiter Leo was the best we have ever had. He was attentive but not over the top, even noticing when my daughter...

Lovely evening with the family at ASK. The food was great and the service from Leo superb despite the restaurant being very busy

The food is absolutely delicious and the team is very friendly. The service was perfect and I definitely want to mention Leo as he is more like a restaurant manager, friendly, fast and always present for e.g. for further orders... So we went there 4...

We decided to go out for a family meal as a small treat. I choose Ask, knowing all of us like the food there and we'd all find something we like. We hadn't been to Ask since before 1st lockdown and it had been one...

Enjoyed a meal for my husband's birthday this week. We haven't been here for a couple of years so this was a good time to go back and it's a favourite of ours too. We were looking forward to it, enjoyed our dining experience and...

Lovely meal, good service with great food- I had gluten free option (great choice) 5 happy people- thank you

We visited to celebrate our wedding anniversary and were greeted with a complimentary bottle of Prosecco. Our waiter, Leo, was fantastic and the food was first class. A great way to celebrate 34 years of marriage !

Great service from start till the end. Polite, attentive service and lush pasta was an excellent combo for a perfect evening ! Definitely recommend to book your table in advance and the only thing I’d point out (if I have to) is a lack of...

One of the main meals was served so hot it was still bubbling, like a volcano. The other, was warm. The restaurant lacked atmosphere. We felt rushed to order. Looked far better than it was.

Had a great meal with friendly staff and good food. It was reasonably priced as we used our taste card. Will definitely return.

Took a bit of a gamble as had seen some dodgy reviews on here but thought we'd make our own minds up and i am so pleased we did! friendly staff, excellent vegetarian/vegan options, something for our fussy 6 year old, speedy service, covid safe...

We had a voucher for free N'Duja bites which were fiery but wonderful - one portion is plenty for 2 We then had risotto and carbonara both of which were infinitely better than our local specialist Italian Restaurant. For a chain operation, this place is...

Definitely lovely food ! Have changed a lot only thing I was disappointed in you didn’t have any pesto but overall I will be back!

Wow so glad Ur back awesome meal faultless service brilliant will definitely be coming back again and again highly recommend this lovely gem

We have just finished our lovely meal at ASK.We don’t often get the chance to come out for dinner but if we do our go to is ASK.Every single time we come the food and service is faultless.Our starters were absolutely perfect. Our mains perfect as well, the Prosecco was ice cold and the service was outstanding. We were served by chiara, she was so friendly and attentive. We always choose to come to ASK because It is a guaranteed great experience. Every one works so hard and we felt a 3 course meal it with 2 alcoholic drinks for £43 was an absolute bargain. (Eat out to help out) but we honestly would have to happy to pay the usual amount for such a fabulous meal. Thank you for looking after us :-)

delicious food as always! we booked a table were seated on time waitress was very friendly and efficient! our food did not take long and was very nice the decor is stunning aswell we are regulars and are never disappointed! :)

My partner and I returned to this restaurant tonight after having a lovely meal here last week. We had pre booked to go to another restaurant but were let down at the last moment and ask for the second week running were able to accommodate us at short notice. The staff have been so friendly and efficent. Our waitress tonight was spectacular. We couldn't ask for better service. The food was lovely as always but considering how busy the restaurant was, I was so impressed by the staff.

Very nice restaurant. It was nice and clean and I think it had recently been refurbished. The service was quick and the staff were great, so was the food.

Slow service and unexpected extras on the bill.Pre booked thinking it would be busy due to the government help out eat out scheme, that added with a tastecard thought would be perfect for family meal. However was very quiet. You’d have thought with four waitresses and just several diners their attentiveness would have been a lot better.Took forever to clear the table and bring out mains with dirty plates left on table whilst we ate. To top off the slow service they added ‘optional team tip’ they were obviously aware I want impressed with service. A meal for three even with scheme and taste card still came to £37.00. Overall disappointing

So pleased I tried this restaurant, the food was delicious, the flavours were amazing . Very friendly staff

Had a lovely takeaway first since Lockdown what a treat it was . Very well presented considering it was a takeaway service.

I went here with my sister on a Monday evening. The staff were very friendly and efficient. It was a very relaxed ambiance. The food was really good and they seem to do a lot of offers. On a Friday and Saturday they do a set meal which is really reasonable and looks yummy.

Nice place - not really my style of eating out but staff were good and we were cared for. I am an older person and the place was too noisy for me. But I'm sure it was great for others - there were quite a few young families there.

We went as a family of five, grandparents to granddaughter’s as a birthday treat.We were all impressed by the friendliness and efficiency of the staff, the menu was sufficiently varied , to satisfy our diverse tastes, the food was cooked to perfection, and the courses flowed at a good rate....It was good value, well cooked and presented food...I wouldn’t hesitate to recommend ASK, and we will certainly be returning..

The service was very friendly, the food was nice, but the portion sizes were small. However there was nothing to complain about, neither was there anything that made us want to hurry back.

Me and two friends recently visited this branch with a brain filled with all sorts of questions. Can you imagine our disappointment upon taking our seat when we realised there was no Italian to ask? No Gina d’acampo, no Aldo Zilli, let alone Massimo Battura.Very disappointed however we remain hopeful for my next visit where I can finally get rid of these lingering questions!(Food and staff were great)

It's no surprise that this lovely restaurant gets packed, it's because the food is exceptionally tasty and the service is second to none. We love Ask Italian and we'll be back very soon. Hugs. Dan and Nita xx

We dined after seeing 1917, glad we booked on a Saturday evening. The restaurant is quite noisy with lots of hubbub when it was full , I would advise avoiding 18:00 to 20:30 . All the food was generally good, a few mistakes , no extra chilli’s on 1 of the pizzas , and the chocolate sauce was cold on the profiteroles, but the waiting staff soon sorted the problems out. £34 a head including drinks and service for a nice evening meal.

This was the first time that I had ever visited an Ask restaurant. On arrival it was heaving (8.20pm). The Manager explained that there were tables but there would be a forty minute wait on food. We decided to stay and were seated immediately. She also asked if we had any allergies that they should be aware of. Soon after that the drinks order was taken and then the food order. We waited no more than twenty minutes from ordering drinks till the food arrived. We had garlic bread, chicken Laca Laca, Stromboli pizza and a carbonara. All were delicious and hot. We had no complaints about the whole dining experience and I will happily eat here again.

Been quite a while since we have been here and I must say it didn’t disappoint. The cheesy dough balls are phenomenal, the prawn starter my wife had was very nice.Both pizzas were well cooked and delicious. My only frustration is that even though we had a £25 discount code it still worked out we had to pay around £32 so quite expensive. Finally I would highly recommend the cookie with ice cream as that was probably one of the best puddings I’ve had in a long times

It’s ok. Nothing special. Very slow so not very good if you’re going to the cinema. We chose the £15.99 weekend set menu so although the food wasn’t anything special it also wasn’t very expensive.

Extremely over-priced, tiny portions. Initially things went well after browsing the menu, we were excited by what was offered and had trouble deciding which meals to choose as the menu looked promising. However when the food arrived we were shocked at how small the portions were. For a £15 meal of ravioli (which was not disgusting) it was literally 10 tiny pieces, barely suitable for a child. We had planned to have desserts but changed our minds because we were so disappointed by the main course, furthermore after seeing other peoples desserts we were certain it would be no worth it as they offered the thinnest piece of cheesecake for almost £7!!! . In the end for 2 people it was £45 and both of us were still very hungry afterwards. One thing i would like to say is that the staff were surprisingly sympathetic and after we voiced our concerns the waitress offered us some complimentary garlic bread to take-away and was apologetic and in agreement that for the price, the portions were shockingly over-priced.

First time in Ask, the food was really good, sensible size portions. Very tasty and good to eat. The service was great, staff eager to help on choice of dishes. Will definitely return for another meal

We haven't been to ASK Italian for quite some time, despite them having discount vouchers that for years we used almost weekly. Our reason was the place changed and went very downmarket. We didn't like the 'kitchen decor' they introduced, it seemed to down sell it from a lovely intimate resturant to a place where large parties of people bellowed across the tables to each other. The food declined with a number of our favourites on the menu disappearing.

We went to Ask, as we have previously. My granddaughter has just graduated from university as a midwife and is off to Wales to work. We have always found Ask good, good service and good food which is always well presented and hot. A place to return to.

First time going to ASK Italian, upon arrival the staff were really welcoming. The food was good, the customer service was a good level, better than other franchise restaurants customer service.

Came here on a Friday night, plenty of people dining but easily got a table. Service is very attentive and helpful. Had the antipasto to start...was delicious. Had our mains not too long after. Was a very relaxing and sociable environment. Had desserts after.

Lovely meal. Really like the new decor - came for a meal a few weeks ago, only to find it closed and being refurbished 🙃. Staff attentive. Find it a bit noisy.

Well what a surprise, looks like a new group of staff, couldn't have been more helpful, looked like an opening night, glass of free fizz made a lovely welcome served quickly as we needed to get to the cinema - keep up the good work

Today, Monday, myself and a friend decided on an impromptu lunch...

Such a shame as I have eaten in Ask before and enjoyed the experience . Having visited Ask today I will not be returning .

Having been a couple of times in the past, I did find this restaurant very noisy and quite impersonal. However, having been very recently for a birthday celebration with family including children.I must say that the service was excellent. The waitress asked immediately whether there were any dietary requirements which there were (dairy intolerance and a gluten intolerance plus one vegetarian). Relevant menus were provided and the choice was good. The food was tasty, hot and enjoyable, the service was good. Overall would rate this highly and will definitely be back - after the refurbishment.

Decided to stop for some lunch whilst out shopping. Staff were very friendly and helpful. My daughter can be fussy so was great to find several dishes on the menu she would eat. Food was lovely, and well presented. Would def go again!

Came here with my niece. Cheerful, clean jolly atmosphere. Service was prompt, food was very fresh, delightful desserts all for a fair place. Best to come during week as gets busy weekends.

Went here with my partner after the cinema and it made our evening so much more enjoyable. Was served by a waitress with the name of bobo (i think that’s the name she said, sorry if it’s wrong!) but she was lovely, very attentive and had good knowledge of what she was doing. Food was gorgeous, nothing to complain about, pork belly was amazing. Overall we had such a good experience and we will definitely be returning

We walked into the restraunt at 9.30 to be turned away and told the store had closed, instead of at 10

I used to enjoy Ask before it went downhill a number of years ago. Perhaps it would be better I thought, give it another chance. What a waste of time. Sat at a table, on a Tuesday night, only to be ignored. Waitress had the personality of a wooden spoon. Nothing. Sat waiting for 20 minutes waiting for something, anything. Gave up and left. Not that that triggered anything either. Perhaps they are used to people walking out, they certainly didn’t look like they cared. These are exactly the chain restaurants that deserve to close down. Never again.

Myself and my other half went to have lunch at Ask Italian in Westwood cross. We were greeted by a very polite young lady who showed us to our table for two. When seated the waitress bought us over a small glass of still lemonade which was very tasty. We were given the menu to choose from but had noticed that a sign outside had offered two courses for £9.95. When the waitress came back we asked if this offer was available and she straight away went and got us the offer menu. My lovely lady chose the bruschetta and I had garlic bread with cheese, we shared these. For mains we both chose the crispy pancetta linguine which was really tasty. I have to say that I thought that the portions would only be small as we had chosen the £9.95 menu. I was wrong the starters and mains were of ample size and cooked really nicely. It is the first time that I have visited Ask at Westwood and I was pleased surprised at how clean and presentable the restaurant is. Many thanks to the staff that helped us today and made our visit nice. We will be returning.

Our first visit to a Ask Italian, it was pretty busy everywhere and also at Ask Italian, but we managed to get a table without having booked! Our first impression was, yes we got a table and god it's so noisy in here. The staff were very friendly, helpful and smiling! Nice menu, and what a pleasant surprise to get a detailed allergen menu! We had some pizzas and they were very nice, nice crispy crust, and good toppings, perhaps a tad too small, but that's probably me being a greedy eater. We also had a pasta dish and that was very nice and flavorful too. Also thumbs up for the children's menu, very nice to get some veggies! But the fruit lolly was really terrible, no flavour, quite acid and mainly water...

Bank holiday Monday visit with family

Portion sizes have shrunk! One of my meatballs in my starter was cut in half and they were much smaller than they used to be.The calzone in particular was a massive downgrade on the excellent ones they used to provide,all the filling was in the centre with big pieces of mushroom to pad it out. The meat was fairly non existent. Food tasted nice though. Service was friendly enough but we were forgotten about after we had finished our meal and they cleared our table. The waitress took all plates etc and cleared the table,we then expected the bill but instead saw the waitress get her coat on and leave.We had to wait a while until we got the attention of another staff member to give us our bill.Big disappointment especially for the price. I do hope you can improve you're portion sizes and service in the future otherwise we will have to give this once great restaurant a miss.

1980’s salad, quite frankly a five year old could have made a better one. Made to feel second rate as we were gluten free and rude delivery on everything. Even when we left the waitress couldn’t help self to huff and puff. Not even a busy day. Really disappointed.

Nice atmosphere. Our server was a very nice woman, didn't remember her name. Good food. We enjoyed the visit.

Just back from a really nice Italian meal whilst visiting family in Thanet. Ask Italian serves delicious Italian food ( our second such this week ) and service with a friendly smile. Happy to go back anytime.

My son and I visited recently. Restaurant was very busy. The staff were friendly but the service was very slow. Main course was OK but my pudding was burnt around the edges. Considering the restaurant isn't exactly cheap I wasn't impressed. I sent it back and chose something different. If you want to eat at Ask go to their Canterbury branch. Way way better!

Hmmm this restaurant is not as it was. The food was bland and unexciting and the glasses were dirty. Weirdly we were given shots of some sort of weak squash to start whilst we waited an age for the drinks to arrive. Had the folded calazone which has shrunk in size with undercooked dough and hardly any filling. Would not rush to go back .

Following a visit to the cinema we went into Ask which is conveniently nearby. I had been sent an offer for a 3 course meal. The choice for the offer was limited to 4 items per course but was perfectly adequate and included a vegetarian option.

On a very busy day. The food and staff were excellent.it was one of the best meals we have had there. Thank you

Nice place friendly and the service is good. Food nice do a lunch menu very reasonable 2 for a tenner. We normally have Penne el pollo baked pasta chicken in oven delicious. Nice place if you like pizza and pasta.