ASK Italian in Mendip

Our waiter Alex was very friendly and attentive! Great place to eat!

Great visit and really enjoyed our time here.

My pizza was delicious and the service was very nice. I will definitely come back here

Best italian restaurant in Wells

Booked online last minute in the car after watching the carnival in Glastonbury on a Saturday night so I accept it was reasonably late to eat at 9.15 but felt rushed and so unwelcome we left rapidly after our meal , didn’t bother with desert. To start with as we had our starters taken off the table the main had arrived so already I realised we were in for a rushed service. Then halfway through two of us still eating the waiter ask if we would like dessert and if I would like a take away box, I politely explained I’m still eating. He then hovered around the table and came over a 2 nd and 3 rd time asking if we would like dessert and started clearing the plates on the table , this time my wife had to tell him that I was still eating , hovered again , ask if we wanted dessert and said the coffee machine was turned off , so no coffee. Then the music was turned down ( biggest hint that they want you gone ). After feeling unwelcome whilst he packed his bag to go home we ask for the bill , It was pointed out to me that there was no service charge on the bill , a tip is always given by myself if the service was good , this was far from a good service. We live locally to wells but will not be returning to Ask in the future . Came out of the restaurant after spending a significant amount of money feeling totally disappointed and annoyed, terrible customer service. Word of advice , please don’t take bookings if you don’t want the customers there a hour later , if you want to be closed up by 10 then don’t take a booking for a 3 course meal at 9.15 , close at 9.

First time visiting an ASK Italian. Great experience, fabulous food, decent price, friendly & efficient servers.

Lovely food, Great atmosphere and staff lovely as always.

Great service, tasty food, the chef outdid himself!

Excellent in every way. John Matthews charming and efficient.

Often, when I go to Italian restaurants I am left quite disappointed. This occasion was quite the contrast, Was greeted and taken to our table relatively quickly. The area was clean, the servers were saying about but very friendly and interactive. We ended up speaking to someone called "Ryan" (I think, sorry if I got it wrong) who was just the most charming person ever and a great representative of your company. The food was beautifully cooked with just the right amount of sauce, and the quality of the pasta was delicious. I would highly recommend the food, the atmosphere and especially the high quality customer service. If I didn't live so far away, I'd be coming back more frequently. Thankyou Ryan and the rest of the team.

Came for dinner this evening, starters were burnt and cold, mains were ok, the chicken on the pizza was cheap chicken strips, and the pizza was lacking toppings (very low budget) Not what we were expecting as previously we have had reasonably good meals in ASK restaurants. The deserts were lovely, lots of flavour and great portion sizes. The staff, were very welcoming, helpful with allergies etc. good atmosphere and very clean, such a shame that the food quality has gone massively down hill.

Top service everytime we go always polite nothing is too much trouble

Good service and lovely waitress. Pasta was cold sadly and brownie came with strawberry bubblegum icecream, which was horrific. Mushroom al forno was great. We have had lots of goood meals there and today it wasn’t anywhere near the usual standard.

lovely experience today enjoyed delightful food and drinks with my family very friendly staff made me feel welcome and exceptionaly beautiful and tasty deserts i will definitely be back :)

Great food and service. The 4 of us had mains and dessert. Will be back again 🖐️

Delicious food, excellent service. Highly recommend.

alex gave me and my family an amazing service ;)

this waiter called Alex served me and was very polite and kind he helped me clean up after i spilled my drink lovely guy

Had a really good time here tonight, and alex served our table with manners and care. He was very welcoming and gave great service and advice for food. Will be coming back 🐸

Alex was I very kind young man, very polite and made me feel welcome amazing at his job

Loving the new range of cocktails and food, service from Alex was outstanding as always.

Great food great place and great waiters especially the guy who served us named Alex

came in for dinner with my family and we were greeted quickly and shown to our table. We were served by a young man named alex lalov who was attentive and polite. the food was great and the view beautiful 10/10 experience will be returning

My waiter Alex was such a lovely man, excellent service, excellent food and a polite young man accompanying me on my night. 10/10 everything. Give that man a raise!!

Fantastic meal in a beautiful building. The service from Peter was exceptional.

this lovley worker called alex was being a very polite and caring gentleman

Peter our waiter was so efficient! Thank you Peter. Food super delicious and wine superb. Nice buzzy atmosphere c

Great staff great service great food

Lovely restaurant, delicious food, all staff very friendly, keen to help, waitress Ola was so lovely and helped me choose best dessert I ever tried, I always have best experience when I am there, definitely will visit again!!

the food was served quick and delicious and the server alex was very polite and professional when severing our table

Very respectable young man named Alex with great customer service and seemed professional with his conversational work and productivity.

Great food , love the atmosphere and Alex was great 👍

alex served me very well and it made me feel special with how polite and professional he acted in the work space with me and customers

I had an amazing time at this ASK franchise, I enjoyed the beautiful new popcorn royal cocktail along with a pollo delle casa food was fresh and amazing and came fast the staff were very welcoming and helpful from the moment I sat down till I left 10/10 experience will be back 😄

Adina served us and was really accommodating. She even asked the kitchen to cook a bit more sauce for one of our dishes and brought it out to us. Great service.

First time visiting Wells. Popped in on the off chance of a table. Not a problem! Very friendly staff, nice surroundings. Food was excellent and arrived quickly. The final bill was less than expected. Overall, thoroughly recommend it 🙂

Was a pleasant experience rather pricey but expected as it's a large chain

Awesome food, with very welcoming staff. The pizza was amazing, and our party all enjoyed their food. We would definately come again!

Most disappointed. Pasta not good. Might be worth sending the managers and cooks to Italy so that they know what pasta is. We won't return... Ever!

We dropped in for a quick tea, had a lovely pizza each with great service and attention to our gluten free needs from our server John

Service here is great, staff knowledgeable about allergies, food varies - the Linguine con Frutti Di Mare in the photo was excellent, the breaded chicken in the Pollo Milanese was not good. And it's not worth the price in my opinion, although that's less of a reflection of Ask Italian, and more about food prices in the UK in general. Three stars seems too mean, I like going, but four stars feels too much.

Absolutely lovely branch of the chain right at the centre of the marketplace. The far windows get a wonderful view of the palace and moat, even the cathedral beyond. The staff was extremely friendly and prompt. We were welcomed with a nice juice and service was very fast despite how busy the restaurant was. For someone who has a lot of Italian, it was nice to see a little different menu. The portion sizes were really good and the food, including the dessert was great. The ambience of the place is lovely and makes you want to spend some time here.

Great across the board, very friendly staff and never had an issue with the food. Waiting times are also very reasonable and you're never left waiting for the next course.

Great food, service and place to bring the kids! Thank you!

Came out for my birthday, first one as Coeliac and could not fault the service and food. Was absolutely beautiful and the staff were amazing! One of our kids favourite places to eat as choices and prize is exceptional for children.

Very comfortable setting, service good

The food was delicious, the service excellent, and the location/atmosphere lovely.

Had an amazing lunch at ask, service was incredible and the pizza was class. Will definitely be coming back.

Amazing. We wanted a mix of starters for a main (a tapas style) more than happy to accommodate and even moved to a larger table to fit all the plates on 😁 thank you

great food and drinks. lovely vibes.

Really friendly wait staff worth a visit

Food was great but Ryan was the star of the show. Brilliant service, made the Ask experience brilliant. Thank you very much, will visit again soon!

Always love coming here. Alex was so helpful and kind!

Food was lovely. Shame they tried to add another main when the bill came that was not ordered

Great venue, great food and great service.

Ask is quite quite reliable when you know what to expect. Food is good enough and reasonably priced. The service is really good, but you can tell the servers have to deal with too many tables at once (4/5) I was disappointed with the calamari. I wasn't expecting it to be fresh, but it was clearly frozen, slightly chewy and over battered. - worth noting, I didn't give feedback and we ate it all.. so take from what you will. (5/5) The reason why I chose Ask, especially in Wells is because the restaurant has enough space for the number of tables. I really don't like it when tables are crammed in and Ask don't do that. You can have a quiet meal without being disturbed by the table next to you and you can pull your chair out without bumping into anyone. At the same time, it's not like being out alone, there is adequate atmosphere. I think they have the balance just right. (5/5)

Comprehensive menu. Noisy when full. Expensive for what you get in my opinion.

We enjoyed our meals very much! Alex our waiter was very attentive. The only comments we could make are: Maybe the music might be a bit softer, it sounds harsh and maybe the speed of how fast we got our meals might be a bit less fast. These are minor points. The food snd service were outstanding

First time visiting an ASK Italian. Great experience, fabulous food, decent price, friendly & efficient servers.

An Italian in England, a lot can go wrong. But here everything was great. The pizza, the drinks and the service are simply great. Can believe me. LG Didi from Germany

We enjoyed the food, especially desserts, but the service was quite inconsistent. We would've had a better experience overall if the staff were more attentive, as the food came out quickly but the staff took a while to take our orders/ give us the bill (even when we tried to get their attention).

When i went to wells i was there just to take in the history and location i never expected to end up eating by far the best pizza i have ever ate i was first in the store when opening started the food options for vegetarians was wide and some food had vegetarian versions (I did not eat any vegetarian food) when i went in the handed a little bit of pink Lemonaid in a shot glass that tasted great i sat next to the window were you can watch the water and palace

We felt very rushed this time at ASK whereas before we always enjoyed it.

Really wonderful food. The calamari and the lasagna were perfect. Gus was our server and he was very professional.

Wonderful afternoon at the Restaurant The staff were awesome and made my toddler feel very welcome, especially with his allergies Great job!

Food & service was excellent. We have been many times before and always professional welcoming staff, even if they are rushed if their feet. 5*

Fantastic night out. Made very welcome in a pleasant atmosphere. With Fantastic food

Very good food and was very helpful

I had a set menu. Everything was delicious. And the waitor was very nice.

It was delicious, and the staff were friendly ^^ I've been to stores in other areas, and both the taste and quality were good here.^^

A fantastic menu choice, along with a lovely venue, professional, helpful and friendly staff. First class customer service from our waiter Matthew. Great team and restaurant.

Friendly staff, great food and a relaxing atmosphere with a great view of the Bishops Palace

Very enjoyable meal and we felt very safe as this branch is spacious, airy and well managed. The menu was varied and there was plenty of choice. A real treat to be out for a relaxed lunch after months of lockdown.

What a terrific experience my friends and I received this evening. They managed to find us a table. Very helpful indeed towards my food intolerances. Great food, served efficiently, looked lovely with a relaxed and pleasant atmosphere. Thank you and Well done Matt. We will be returning thats for sure.

We always choose to come to Ask in Wells for large family gatherings. The food is great, the staff incredibly helpful and the atmosphere is the icing on the cake! Thank you again for another great experience.

It was great such kind and helpful staff and wonderfull food.

We arrived without a booking, but Ryan found us a table nonetheless. The service was efficient and friendly. The food arrived promptly, piping hot and tasted lovely. Very happy with our visit, would happily return should we be in the area!

Enjoyed a family lunch out. Great atmosphere and very attentive waiter. Not rushed. Light and airy. Sat by window with a good view of moat and cathedral walls.

All the usual Ask good stuff wrapped up in a great location overlooking the Bishops Palace moat in Wells 🥰

Lovely atmosphere at Wells Ask, thank you Matt

Enjoyable meal with a great view of the market happening outside

My favourite place for any occasion. Food is always outstanding. And the young team provide excellent service.

Peter our server was 10/10. Very polite. Very approachable. Food was delicious. My only downfall was that we were seated by the serving bay and it was incredibly noisy.

Lovely food & drink. First time there but will be going back.

Our server Gus was wonderful and checked in on us throughout the meal. The restaurant has a lovely view and we really enjoyed the atmosphere, food and decoration.

I came in a few months ago and seen a member of staff I also seen that member of staff ( a grown man ) attack hit and pin down 2 teenage girls yet he still has a job despite video evidence absolutely disgusting won't be back

Mixed opinions. Don’t go on a Monday. They close up early to clean the kitchen and don’t advertise the fact online. Rant over. But I drove a long way on my bike to use my Tesco vouchers. However the staff were apologetic and lovely. They let me order a take out. Which I enjoyed in the drizzy outside. The Manzo Piccante was delicious.

Lovely pizza! Best we've had in a while.

Enjoyed a nice meal today, the service I had to say was spot on, apologies I didn’t catch the young chaps name who served us (very tall) however he was fast, polite and friendly, really refreshing in terms of quality customer service - well done!

Visited with family for a Saturday dinner out. Some good additions to the menu since we last visited. Pizzas have a lovely thin and crispy base!

I can't speak more highly about my first visit to the Wells ASK. The food was exceptional, including the vegan and gluten free pizza. The service was exceptional: friendly and accommodating. The ramp up into the restaurant was a bit too steep for my wife's powered chair, but was otherwise great from an accessible perspective. Fab!

I went with my family and grandchildren. We asked for an extra chair and was told we should have asked in advance the table had enough room to accommodate the chair. The food was good but the member of staff at front of house was very surly and abrupt!!

Great food, new spring menu, lovely staff, just a bit chilly, the air con was on and it was not the warm and evening.

It was as expected of the ASK chain.

Terrible Italian chain, much worse than years before.

We had a lovely meal at Ask Wells this evening and Peter was so attentive

I attended Ask on Saturday night for my Grandma’s 85th birthday with a table of 8. Adina was extremely helpful, attentive and friendly. She went the extra mile to ensure we enjoyed our visit. Thank you so much!

First visit to Wells and Ask Italian. Really loved the decor and view of Wells Cathedral amazing! Food was great and our server, Peter, was excellent. Made for a lovely evening with friends and would definitely recommend a visit.

Excellent meal again. Celebrated a friend's 21st birthday. The staff were friendly and looked after us especially Peter. Food was delicious.Would definitely come and visit again.

Our waitress ‘Aga’ at Ask in Wells was exceptional! Thank you for a great experience.