Based on 3.047 opinions finded in 6 websites
Based on 3.047 opinions finded in 6 websites
Nº 1789 in 2812 in Glasgow City
Nº 95 of 130 Italian in Glasgow City
Opinions
Arrived at 4.15pm as we had a 6pm concert to attend across the road at the concert hall. We were a party of 5, we waited 10 minutes and had to ask to have a drinks order taken. Then after waiting almost 15 more minutes again we had to ask if someone would take our food order. So slow service, vastly understaffed on a weekend just before Christmas. Starters arrived and were cleared, delicious. At 5.15 we mentioned to the server that time was getting short, to his credit he checked and we were told 5 mins. 20 minutes later we mentioned it again, food came at 5.45pm, we cancelled dessert and asked for the bill. We bolted down what we could. To the credit of the restaurant we were given a generous discount for our poor service, although we didn't complain about the staff, they were lovely but struggling. We missed the start of the concert. Food and staff lovely, but so very slow, get more waiting staff and cooks.
Pat Smith . 2024-12-17
MORE AT Google
Dreadful experience. Queuing for a while with numerous other customers despite booking. Table not ready and once sitting waited a long time to order drinks etc . Manager very rude. One cocktail had to be returned as there was no alcohol in it and all starters returned as overcooked and uneatable. Waitress did her best to apologise and main courses were eatable but nothing special. Waitress did tell manager and she advised the manager would come and speak to us - this never happened. 25%deduction was given off the bill though.
Liz Crangle . 2024-12-15
MORE AT Google
Food was great, amazing service by Paulina
Niamh Mclellan . 2024-12-12
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We both got the bus to Buchannan bus station as we were going to the theartre royal Matinee performance. This restaurant is very convenient right next to the staion. We had ordered from the festive menu, 3 course it was delicious and I would definitely recommend it.
Samantha . 2024-12-12
MORE AT Google
Expensive for no reason ,don’t get pasta. the portion is tiny and badly presented. You don’t get what it says on the tin basically.
Dora Fragkou . 2024-12-09
MORE AT Google
Really poor carbonara. Small portion and not seasoned at all. Honestly, you'll get better carbonara from the frozen section in Iceland. A disgrace to Italian cuisine.
JOSEPH A HIGGINS . 2024-12-07
MORE AT Google
The meal is word cross and so working in ask Italian very nice people women's working in ask Italian so happy and the staff a fantastic so happy to meet them and a lovely place to go to very prod them meal is fantastic and cooking is in ask italian so happy 😊 so me to i love ask italian place in and the people women working is a fantastic working and stuff here to and so happy 😊 to meet all happy
Tom Quinn . 2024-12-06
MORE AT Google
Food was absolutely freezing so dry and came in a half portion. Both meals were not acceptable
Steven . 2024-12-01
MORE AT Just Eat
Incredibly poor experience sadly. Huge 'Ask' fans and the restaurant where we used to live was our 'go to'! . We drove into Glasgow specifically to go and couldn't have been more disappointed. Service was slow with it taking ages to even get seated despite a very quiet restaurant. Should have taken this as a sign! Some items on the menu we wanted not available. Starter didn't arrive at all, some food was not served hot and was returned, and even the basic chips were simply undercooked. Some members of our table went hungry. After complaining, and presumably in recognition of the awful experience, the bill was waived. Unfortunately it isn't really though because we had vouchers for the restaurant which expired today and currently wasting even more of our time thinking about who else could use these at short notice (in a different restaurant of course) so they don't go to waste. We would certainly not return here and as a final aside I would recommend some attention to the toilets ( no toilet paper and one completely blocked loo). On a positive note, our server was apologetic however this didn't mean our evening was spoiled any less. You have to do better than this!
S.C. Stewart . 2024-11-30
MORE AT Google
We visit Ask Italian in Glasgow with some friends who are vegan and our 9 month old. There were a lot of vegan choice and a great kids menu with options for little ones. The food was lovely, it was a very relaxed atmosphere and the service was fantastic.
Julie Venters . 2024-11-30
MORE AT Google
I rarely write reviews, but I feel compelled to share my awful experience at this restaurant. While the staff were nice, that’s where the positives end. We waited an eternity for our main food – it took so long that we eventually had to leave! When we inquired about the delay, their excuse was that their cooker wasn’t working properly. Seriously? If your cooker is broken, maybe it’s time to shut down the restaurant! It’s ridiculous to expect customers to wait over 30 minutes for their food, especially when the place is supposed to be operational. The service is terrible, and the prices are way too high for such a poor experience. Don’t waste your time or money at this place. There are plenty of better options out there!
M (M) . 2024-11-27
MORE AT Google
came in for a graduation dinner, the place was dead. It took nearly half an hour for starters to come out and when they did they had forgotten someone’s order. We then sat without any drinks for nearly 40 minutes. When the mains finally came out they had again forgotten someone’s food and the dishes were cold as they had been sat so long. Most of the pastas were awful, Watery and had no flavor. we didn't bother sending it back as we had already waited almost an hour for these in an almost empty restaurant. We were then served baileys which was curdled in the glass. After all of this they then added on a £35 service fee on top of a £300 bill when most of the food couldn’t be eaten and the service was terrible.
Therese Dorrian . 2024-11-25
MORE AT Google
I’m not one to complain, although service was extremely slow. One drink should not take 20 mins when the place is dead. I also ordered a pizza which was far too thin, dry and cold. (Like my sausage).
Recxless Abandon . 2024-11-22
MORE AT Google
Can wooden cutlery be added to food order? It’s disappointing when you are in a hotel, order food and it comes without cutlery
Eugenia . 2024-11-20
MORE AT Just Eat
No lasagna at lunchtime, they forgot to bring water to the table, the portions are small even though I'm a small eater. The waitress who spends her time on her phone while wandering around the restaurant, not great.
Greybow Dash . 2024-11-12
MORE AT Google
By far some of the best lasagna I have ever tasted absolutely amazing and great several
Campbell Cummings . 2024-11-10
MORE AT Google
Thank you for the lovely food ordered yesterday! And the special slice of cheesecake. Very yummy!
Tanya Singh . 2024-11-08
MORE AT Google
Delicious food, great service and nice ambience 👍🏻 Sticky Toffee Pudding was accidentally named Stinky Pinky by my sister and it was such a fun experience, the staff just went along with it. Thanks for that!
Meenamee Backbone . 2024-11-05
MORE AT Google
Great for gluten free and right next to the bus station!
Bismuth Chimera . 2024-11-05
MORE AT Google
Great, friendly service from Paulina. Food was lovely and the place looked great.
Fraser Anderson . 2024-11-03
MORE AT Google
Julyanna was our service and she was brilliant!
Phurichaya Kowittayawong . 2024-11-02
MORE AT Google
We ate in this restaurant before a show, we went into the restaurant and ordered through the app. Drinks came quickly, the garlic bread and mushrooms starters took ages to arrive. As we were running out of time we asked the server could we have the main course straight away. She said certainly, and said she had contacted the kitchen. We waited until there was 7 minutes before we had to leave. It came, we gulped down what we could, we were starving, and left most behind. The server said she would reimburse half of our meal as we didn't have time to wait for her to give us money back. I would have been impressed if she had, but if course this hasn't happened. We wouldn't recommend this place, service is shocking, good mediocre.
Denise Long . 2024-11-01
MORE AT Google
I placed the order just before 4pm. the delivery time was changed 3 times. I called the restaurant and they said the food was ready but a driver still wasn't allocated by just eat. food was delivered round about 1840 which is over 2 and a half hours wait. I ended up having to give the kids another dinner. the app wouldn't let me cancel the order ssince the food was already prepared. I get that sometimes it can be delayed but it was the long wait and the fact that I couldn't cancel it.
Ashley . 2024-10-29
MORE AT Just Eat
Again great food great service you can't go wrong with this place. Highly recommended. Thanks Courtney 💗
Gerry Rice . 2024-10-28
MORE AT Google
Beautiful food and friendly staff. Paulina was very nice and helpful
Emma Scott . 2024-10-26
MORE AT Google
Delicious, our server Virginia was really kind and helpful with any questions we had, it was a great service, would recommend
Lorraine Danquah . 2024-10-26
MORE AT Google
It was the best pizza I have had in ages! Great Italian restaurant.
Adam Leslie . 2024-10-24
MORE AT Google
Exceptionally friendly service, nice place right next to Buchanan Bus Station.
Fiona El Kehal . 2024-10-23
MORE AT Google
The food was great and the drinks but the service was very slow
Marguerita Reilly . 2024-10-19
MORE AT Google
Great place for good Italian food. We had the fettuccini bolognese, lasagna and spaghetti al pomodoro. Very tasty and massive portions. We also had the thick cut chips, a few were hard in the middle but apart from those couple they were very nice. For dessert we had the sicillian lemon tart and the mini momenti which lets you choose 3 mini portions. We had the berry sorbet, mini chocolate brownie and Italian biscuits. An excellent meal, very good service and we had a very enjoyable lunch.
Paul Brady . 2024-10-13
MORE AT Google
Pre theatre dinner excellent food tho' service slowed a little as demand increased. Courtney served cheerfully and with professionalism.
Steve Osliff . 2024-10-13
MORE AT Google
Lovely lunch and great service from Coutney who was very pleasant and professional.
Anthony Harkin . 2024-10-13
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Pre theatre dinner, food was great. Very busy restaurant and service was only just coping. Courtney was very attentive and friendly.
Elizabeth Osliff . 2024-10-13
MORE AT Google
the food is nice but don't bother ordering online from here, i've tried 3 times and each time something has either been off or missing! calling the restaurant after is no use either, today part of my meal was forgotten resulting in me having to pay £20+ for a small pot of pasta and some dipping sauces! last time the tomatoes dipping sauce had gone off and was bubbling and smelled so sour and the first time, the order took 3.5 hours to get to me and the drivers car broke down and after calling the restaurant, they were so unhelpful and refused to send out fresh food or contact the driver!
Diana Harlamova . 2024-10-10
MORE AT Google
Wonderful. Attentive staff, great food and very handy at the top of the town. Cocktails were amazing
Helen hemphill . 2024-10-05
MORE AT Google
Really disappointed with the size of the pizza’s and calzone. For the price these were really poor. The calzone was so thin and lacking any content. Will not order from here again!
Marissa . 2024-10-01
MORE AT Just Eat
Ordered mushroom ragu papparadella and breaded chicken. Both were delicious and served swiftly. Apt portion quantity and filling
OmPriya Venkatesh . 2024-09-28
MORE AT Google
I haven't recommended this place. _________________________________________ • Really long waiting time, • Unpleasant service. Today we ordered several dishes including Carbonara , but we wanted it to be served without meat - they did it, but also completely unseasoned, tasteless.. just pasta served with sauce, zero aesthetics and taste. Lasagna was burnt. I strongly advise against it. On the map of the city of Glasgow you can find more interesting places with tasty cuisine, appropriate service at the same price.
Justyna Bruhnke . 2024-09-18
MORE AT Google
Asked for some parmessan to be placed on or with food, none came. Not sure what I am supposed to eat it with either. Not even a serviette. For nearly £20 thats ridiculous.
Andrew . 2024-09-17
MORE AT Just Eat
Great food this evening, attentive and courteous staff and great atmosphere. The restaurant was busy and the food took a little while for the order to be brought to the table but was definitely worth waiting for.
Hugh Melvin . 2024-09-16
MORE AT Google
Food was great. Staff were lovely. So handy for pre theatre meal. Definitely will be back.
Fiona Maclean . 2024-09-15
MORE AT Google
Past few times have been rip off with no seafood in pasta , wont use again
Craig . 2024-09-15
MORE AT Just Eat
Not a great experience. Food took nearly forty minutes to make an appearance and wasn't very good when it did -- the pasta stuck together and the meat was in clumps. Offered free drinks but were on a time limit so the staff clearly knew they'd botched the service. There's better and cheaper pasta around the corner.
Will Entrekin . 2024-09-11
MORE AT Google
Food poor, very late despite asking for prompt service. Risotto rushed as ticket « lost ». Still crunchy rice, lasagne barely edible x2. Had a nice meal there earlier this year: this was a never again visit.
Raymund White . 2024-09-07
MORE AT Google
Excellent service,good was excellent,place was immaculate. Access to pay and order on app.loved it 💕
Susan . 2024-09-06
MORE AT Google
Ordered from Uber Eats with expected delivery after 15-20 minutes. The restaurant only gave it to the driver after 1 hour. Pepperoni pizza was cold and tasteless, courgette fries were burnt and cold. The chocolate fondant described as ‘melt in the middle’ hasn’t even been heated up and was stone cold. I also requested cutlery as I am staying in a hotel, cutting pizza slices with your bare hands isn’t enjoyable. I have eaten at many Ask Italian restaurants in Manchester and Birmingham and it has been delicious so it must just be this restaurant specifically with poor service.
Charlie N . 2024-09-05
MORE AT Google
Came here to get a pizza before having to travel. Was sat quickly and ordered instantly. Not very busy at the time we got there (possibly 5 or 6 tables with max 4 people on a couple. Ordered 2 pizzas and 2 drinks. 40 minutes after ordering we saw the first dishes being brought out. This was a concern for us so I asked the staff member if we could get those pizzas to go as we had a bus to catch. Waited another 20 minutes and still no food or sign of it. For desserts to be brought out to a table behind us (and hour for their desserts) This caused a bit more concern so I got up and told the lady we have to leave so can I pay for the drinks so we can leave and cancel the pizzas. She gave us the drinks for free and apologised for the wait……this shouldn’t have been something I got when I had waited over an hour for food, with no communication of a delay etc. pizza hadn’t even been started for us. Let me go back to the fact there wasn’t more than 15 people in the restaurant and a max set of 5-6 groups. Would have been our first time dining here, definitely our last attempt.
Stefan . 2024-09-03
MORE AT Google
Unfortunately we seemed to be dining just as a show had finished at the Royal Concert Hall across the road. Staff were under pressure and unable to cope with the demand. Service was very slow and meal was average. Staff were very polite and apologetic but the overall experience was poor.
Lynn Delrio . 2024-09-02
MORE AT Google
This has been my favourite go-to place in the centre of Glasgow. My visit on Sunday September 1st will be my last. There was a big show on at the Royal Concert Hall but the service in the restaurant, which is across the street from the Hall, was VERY POOR! I waited 45 minutes after placing my starter order and apart from a glass of wine and the ubiquitous limonade, nothing happened. I asked a waitress twice if my order was coming, and was told she had passed on my request to the manager. The manager didn't seem to have much idea about anything. I saw her turn away 2 food delivery guys without giving them their orders. The tables furthest from the cooking area were neglected. Other customers were waiting as long as I did, but eventually I said clearly to the waitress I would wait five more minutes then I was leaving. And I did.
Lesley P L . 2024-09-01
MORE AT TripAdvisor
Ask Italian is a decent spot for Italian food. The pizza was good, and the lasagna was even better. However, the risotto was average, and the salad fell short. Portions were small, but the service was decent. Overall, a good place for pizza and lasagna, though some dishes could improve.
Talal Alshammari . 2024-08-31
MORE AT Google
I like to dine at Ask Italian Port Dundas Place whenever I go to the cinema in Glasgow. The vibe is relaxed, the service is good, and the food is reasonably priced (for Glasgow). It is possible to eat outside on rare days when its not raining in Scotland. My ideal meal is Mixed Doughballs, Fettucine Bolagnese and Sicillian Lemon Tart. I love Hard Lemonade or Mojito Mocktail if I am driving home. A Double Espresso to finish obvously. Bellissimo!
Mark Johnstone . 2024-08-30
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Ask Italian is a decent spot for Italian food. The pizza was good, and the lasagna was even better. However, the risotto was average, and the salad fell short. Portions were small, but the service was decent. Overall, a good place for pizza and lasagna, though some dishes could improve.
Talal Alshammari . 2024-08-23
MORE AT TripAdvisor
Food was delicious, definitely will be back visiting when I'm back in the City.
Mary MacIntyre . 2024-08-22
MORE AT Google
A disappointing experience....... On a cold and wet August night the dining room was cold with some diners wearing their coats in an attempt to stay warm. The service was painfully slow throughout the evening. They were clearly understaffed and stuggled to deal with, at most, the room being only 50% full. The food was, at best, average. The Verdure chicken dish was cold, the beef pasta bland and the gnocchi needing chilli oil to bring some life into it. The deserts took an age to arrive and were basic and somewhat small considering the prices being charged. The staff were friendly and polite. I can̈not see why we would return.
Nick Garavini . 2024-08-21
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Have been there a couple of times in the past, always quite satisfied and the food was good. Server just vanished after bringing the mains. My pasta was cold, server never came to ask if everything was ok... in fact they just never came back at all so ended up using the QR to order coffee... which didn't come. Went looking for the coffees and the server who brought it was extremely combative and rude. Would not go back.
toddchuk . 2024-08-18
MORE AT Google
Food was great. Place was clean. Service was great. Well priced. Will be back
Caragh Campbell . 2024-08-17
MORE AT Google
Pizza was lovely. Lasagna had very little mince, nearly none and was dry
Karen . 2024-08-17
MORE AT Just Eat
Ordered a linguine con frutti di mare, which is a mixed of several seafood cooked in tomato & white wine sauce with pasta. It was great though large portion will be better. The cocktail is passion fruit martini, perfect.
Ron Fung . 2024-08-15
MORE AT Google
Always empty but not letting us sit in. Very bad experience. Never coming back again or recommending to anyone. FYI we were only 2 people. Racist vibes from the Manager
Mohammed Jamal . 2024-08-13
MORE AT Google
Was not served, very bad experience
Balsam Behbehani . 2024-08-13
MORE AT Google
We were not allowed to dine in for lunch although it was almost empty. I used to be a fan of this resturant two years ago. However, Glasgow branch employees are not welcoming.
Hazim Ayyad . 2024-08-13
MORE AT Google
We booked for a 5pm visit on Saturday, the staff were very nice but the service was slow and as the restaurant wasn't busy we wondered why, we both had mains then we ordered dessert , I wanted the Sicilian tart with vanilla ice cream, first person came and told us they had no vanilla ice cream, I said ok will just have the tart,next person came and said they didn't have the tart either, pretty unbelievable that an Italian restaurant would have no vanilla ice cream and no Sicilian tart, took another desert but left most of it, we won't be back
Pamela S . 2024-08-11
MORE AT TripAdvisor
Been many times and never been disappointed
Marion Sharp . 2024-08-10
MORE AT Google
Fantastic place to eat, Loads of variety
Cemi . 2024-08-05
MORE AT Google
Great time at Glasgow Ask! Staff were great and very friendly. Very attentive to everyone’s allergies. Venue was very clean and had an upscale look. Food was great with plenty of options for everyone! I had the lasagne which was very filling!
Lucky Walia . 2024-08-04
MORE AT Google
Had a fantastic lunch with the family at ASK Italian. Great variety of food and drinks, was so hard to choose what to eat! Settled on the manzo piccante, and was not disappointed! Excellent service as well, the staff were great. Will definitely be going back.
Anand Jassal . 2024-08-04
MORE AT Google
The starter was great but the main meal just seemed like spaghetti in tinned tomato juice with 2 blobs of mozzarella on it. I’ll try again as I love Italian food.
Gareth . 2024-08-04
MORE AT Just Eat
Lovely service with a cosy atmosphere that made our group feel very special
Ashen Wickremaratchi . 2024-08-04
MORE AT Google
Fantastic hospitality at ASK glasgow for my Aunties birthday. Thank you so much to the team. Everyone's food was fantastic and nothing was too much for the team. Would definitely recommend the lasagne and fonduta potatoes!
Simran Sarl Wickremaratchi . 2024-08-04
MORE AT Google
Food delicious and value for money. Service friendly, accurate and attentive.
Angela Ferrie . 2024-07-25
MORE AT Google
The restaurant experience was good, but the staff’s morals are very bad. It has two branches in Glasgow and Edinburgh, and the same style is very bad.
sara alsubaie . 2024-07-24
MORE AT Google
Paulina served us today and it was very lovely, good service and good food!
عبدالله السبيعي . 2024-07-22
MORE AT Google
The serving time was very long. The six of us had reserved a seat and waited for more than an hour from ordering to being served. The food did not taste very good! ! ! After the main meal, we had to wait for more than 30 minutes for dessert! ! ! Very poor service attitude! ! ! For a small matter like checking out, the waiter just gives us the bill and ignores us? Do you mean we can just leave? We paid the bill 5 or 6 times, and the waiter turned a blind eye to us during this time! ! ! Just go and work on other tables! ! ! One of the old women with glasses treated us like a racist! ! ! Bad review! ! ! Bad review! ! ! Bad review! ! !
Bonan ZHu . 2024-07-17
MORE AT Google
Definitely a hidden gem for a wonderful lunch on the terrace on a sunny day. Extensive food and drinks menus with intriguing options – could barely choose what I wanted to go with and still, everything was delicious. Great service, despite taking a tad bit longer, staff were very friendly. Would recommend and return!
Evgeni Dilov . 2024-07-16
MORE AT Google
The whole experience was disappointing. We waited a while to order and then our starters came before our drinks. They had no olives and one starter was very well done, borderline burnt (mushroom alfonso) we asked for more cheese to ‘fix it’ and it came back very well baked. They were unable to supply a main we had ordered but didn’t come back to take a reorder and we had to try and get the waitress attention again. We waited a hour for our main meals. The pizza was horrible. We had to ask for black pepper and Parmesan (in an Italian restaurant!!!) The toilets had no toilet paper or running water. They also added an ‘optional tip’ and didn’t say anything. Due to our experience we asked to have it removed, they may have been short staffed on the floor but this was not our issue and the food was sub standard. No of us will be back at an ASK
coolhands09 . 2024-06-29
MORE AT TripAdvisor
had a call saying they didn't have what I ordered. unprofessional calmed to say I'm diabetic and food delivered to another address. unhelpful so called manager. disgusted
Michelle . 2024-06-28
MORE AT Just Eat
They add a 10% tip to your bill without asking which is quite sneaky. The server was nice but no one deserved a 10% tip considering they forgot about us multiple times and messed up the order. As someone else already said - fast food for fine dining prices (although not very fast). Average food at best.
Pòl . 2024-06-27
MORE AT Google
Good pizza’s, lovely summer drinks and nice place. Noisy though, and staff were understaffed and running, poor girls. Beautiful dark choc dessert but bad combination with berry ice cream they served.
Anke Z . 2024-06-25
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Vegetarian friendly? I don’t think so!!!!!! My supposed vegetarian starter tasted distinctly of fish- my friend who isn’t vegetarian tasted it and agreed- it had clearly been cooked in a fryer that had cooked meat and fish. Utterly disgusted! I don’t like to complain- but that is a serious issue. Also as a side note, it’s pretty off putting to be served by someone whose nails are like pained talons - I’m all for individuality- but when your nails are touching my food - they have to go. Don’t recommend and won’t be back.
Tia R . 2024-06-12
MORE AT TripAdvisor
Arrived hot and was very enjoyable, but probably won't order again soon just because it's an expensive treat.
Edith . 2024-06-11
MORE AT Just Eat
Great food, great staff xx place was spotlessly clean. The staff were ran off their feet as it was really busy x new spanish manager is so friendly xxx
Maria macarthur . 2024-06-08
MORE AT Google
The staff were so attentive and welcoming the food was excellent we went back everyday and the staff remembered us and made time for us got a drink and pudding for our anniversary on the house did I mention how nice all the staff were 5 stars is not enough
Allan Kevan . 2024-06-05
MORE AT Google
Italian fast food pasta for fine dining prices. We paid £53 for 2 portions of pasta, 1 dessert and 2 drinks. This is far too expensive for what is offered - mediocre food and drinks, with ok service, in a mediocre setting. There are so many much better places in the city centre, serving better food for better prices, so I really struggle to see why I'd recommend this place.
Vlad Schnakovszki . 2024-05-30
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10 minute wait to take our order, drinks were ordered at the same.time as meal. Waitress wasn't familiar with the menu and struggled with the order. Starter never appeared, main dishes arrived cold with kids sides missing. Dessert order wrong again and ice cream had already started melting by the time it arrived.
Alistair Macdonald . 2024-05-27
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It was a nice dinner. The restaurant is large and well spaced out, the staff were friendly and polite however the food was average and the service was quite slow. I ordered the Pollo della casa; the chicken was nice but the pasta was over baked, I couldn't eat half of it and I didn't feel there was enough sauce to keep it from feeling dry. The other people at the table felt similarly that the food was good but a bit simple. Overall it was fine for a dinner out but probably won't be my first choice.
Lindsay Collins . 2024-05-26
MORE AT Google
Food was ordered and scheduled to collect @2150. I got to the restaurant and they hadn't started cooking it yet. Lynsey was extremely rude and started pulling faces at her colleague little did she know I seen her do it, all because I said this food should've been ready for when I needed it to be as I'm on a tight schedule with a show. Appalling behaviour from a FOH Member of staff. 0 customer service. Although I must give credit to the lovely blonde lass who was so kind and helpful with me getting my food and she was very smiley. I hope the manager responds accordingly.
bailey smyth . 2024-05-24
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**A Disappointing Experience Despite Good Food** I recently dined at Ask Italian with a group of friends, and unfortunately, our experience was far from pleasant. Although the food was generally good, with the notable exception of the calamari, the service was abysmal and left us feeling extremely dissatisfied. Upon arrival, we requested a table for seven, but were told the restaurant was fully booked. However, the patio had only two people seated, so we asked if we could sit there. They eventually agreed, but the troubles were just beginning. We sat on the patio for 20 minutes without anyone coming to take our drink orders. We had to go inside to ask for service. This set the tone for the rest of the evening. Throughout our meal, the staff frequently got our orders mixed up or completely forgot them, requiring us to repeatedly remind them. When the food finally arrived, the waitress placed my bowl of risotto on top of my friend’s spaghetti, covering my bowl in tomato sauce. When I pointed out that the bowl was dirty, she dismissively said, "It's just sauce," and put the bowl in front of me. I had to ask for something to wipe it off myself. To top off the evening, getting the bill was an ordeal. I had informed the male waiter beforehand that I wanted to treat my friends to drinks and appetizers and asked if the bill could be separated accordingly. He assured me it would be no problem. However, when I went inside to ask for the bill, the female staff member I spoke to was extremely uncooperative. She rudely told me they couldn’t separate the bill and said, "I'll print the bill and you can separate it yourself." I mentioned that her colleague had agreed to separate it, but she was unhelpful and rude. After a trip to the bathroom, I returned to find she had left the full bill on the table, disregarding my request entirely. This waitress’s attitude was not only unprofessional but downright rude, adding unnecessary frustration to what should have been an enjoyable evening. Despite the good food, the overall experience was severely marred by the terrible service. I hope the management addresses these issues, as good food alone isn't enough to compensate for such poor service. I won't be returning, and I can't recommend this restaurant to others.
Dee Fletch . 2024-05-20
MORE AT Google
The food and service were excellent, very nice restaurant, worth a visit.
Gordon Berry . 2024-05-18
MORE AT Google
Yesterday was our 5th trip to ASK Italian in Glasgow and it won't be our last. Every time we've been I've been extremely impressed. The food is delicious, staff are kind and helpful and it's a really nice place to go for a meal. Highly recommended!
Phil Gorry . 2024-05-13
MORE AT Google
I don't like leaving bad reviews, but this was pretty poor. A lot went wrong but put simply, the drinks sat at the bar for ages before brought over, and so weren't cold anymore. Mains clearly the same problem as the food is not warm when it arrives. It's not much to ask that your food be hot and drinks be cold when you're in a restaurant. A few at our table had to wait long after we had all finished before their food arrived because someone messed up the order. What's on the menu isn't really what's on your plate, something is missing or different or changed. Don't know if it is understaffed or if it is a problem with communication, or just the fact it is a chain and nobody really seemed to care that we were having a very poor experience. A waste of money and time, even if the bill did get a few things knocked off it. We weren't the only table this was affecting either unfortunately.
Arran Fitzpatrick . 2024-05-03
MORE AT Google
Friendly staff. However the chefs timings were way off. Two mains arrived with starters. Calzone pizza was almost inedible it was so hard and overcooked. I'm sure it had been kept warm and dried out. Shame as the starters were lovely.
Christine Raffel . 2024-04-24
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The food was amazing and our waitress, Paulina, was so lovely and on the ball! Thanks guys
Holly Wilson . 2024-04-20
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Lovely restaurant, staff were brilliant. We had 3 course Easter menu. Delicious. (Toilets immaculate)
kathleen Ewen . 2024-04-06
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We celebrated my stepdaughter's 21st here today and it was lovely. There were ten of us and we had an array of different starters, mains, deserts, cocktails and drinks and it was fab. The workers are great and so obliging and friendly. We will be back - many thanks x
Rosie Kane . 2024-04-01
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Whilst quite cheap, convenient and convivial, our experience at ask left a lot to be desired. The waiting staff were excellent, which they needed to be as so much about the meal needed questioning. Firstly the tap water, which had a really strange taste and had to be returned. The second bottle of tap water was much better. But it left me feeling that maybe they were doing it deliberately to force us to buy soft drinks. Our main meals arrived. I had seabass and my husband had pasta. They dealt very well with a gluten- free inquiry. My side order of beans and peas was frozen so this also had to be returned. Once it was brought back. It was the right temperature and tasted quite nice. The worst thing about my meal though was the roast potatoes, which had clearly been cooked more than once before, probably cooked from frozen and were quite burnt. They were pretty much inedible. The sea bass was nicely cooked apart from the soggy limp skin. I didn't send these back to lack of time and I really didn't think they would improve the second time around. The cost was quite reasonable but I would have preferred my food to be decent. Well done to the waiting staff. Food needs a coat of looking at.
Charity McArdle . 2024-03-22
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Food and service is always good. But one big problem. They have phone style card readers for payment, so you don't get proof of payment. Really stroppy manager at Glasgow restaurant just thought I was a complete pain for wanting proof of payment. Location next to bus station suits us for travel plans but will rethink things next time. You have lost our custom.
Catherine Preston . 2024-03-18
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Great selection of gluten free and vegan dishes
Isobel Duke . 2024-03-16
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Food very disappointing, the much loved carbonara cold and well beyond al dente. Two of us managed to eat most of ours, but only because we hadn't eaten all day and no time to wait for rrplacrment dishes, given how slow and chaotic service was. Not fault of waitress who first served us. She was working hard and was very apologetic when we raised issues. More an organisational issue as different waiting staff came and went across the restaurant and dealing with takeaways as well as diners. Noone sermed to have overview or responsibility for service to individual tables. We had to chase up for black pepper, and then for coffees.We did get a discount on food when we complained, but overall it was slow, dishes expensive for what was offered and we have had much better in lots of the many excellent Italian restaurants in Glasgow. Unlikely to be back anytime soon, despite the convenient location across from concert hall.
Joyce Macdonald . 2024-03-16
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Decent value but a huge barn of a place which will only have any atmosphere if very busy. Staff very pleasant but inattentive, and staff meeting at 5pm when the pre theatre folk are arriving seems bad planning.
Angus Ross . 2024-03-14
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We had a wonderful dinner on 7 March 2024. Food was delicious. The waitress was so lovely. Will be back x
Miranda Campbell . 2024-03-10
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Placed order before 4pm for 5:15pm delivery, arrived at 6:20pm. Garlic bread was dry & tasteless, crab arancini were tiny & cheesecake was the only thing that was hot, it was melted into mush! I could understand the delay if food was actually done right, awful all round! Would have done zero stars if possible!
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We both enjoyed the Greek food (which we don't usually see in this part of the world). Service was excellent with a helpful and friendly waitress (Joanna). The only minor detriment was that it is a bit open plan in a shopping mall, though this made no difference to our enjoyment.
981 Opinions
No he estado aquí por un tiempo, así que pensé en ir a tomar un brunch rápido, pero la comida era insípida (avo en tostadas con huevos) y honestamente parecía que salió de un paquete premezclado sin siquiera agregar sal o pimienta... caro para una experiencia tan promedio y mucho más vale la pena lugares para comer en el extremo oeste a solo diez minutos
1323 Opinions
Ok,waited a few days to post review from 4 days ago. This was my sons birthday & he loves the calamari at Zizzi’s so off we went,table for 5 in the most uncomfortable small hard chairs you’ll ever feel on your rear end! One way of not getting you to hang around. It took a good 15 mins for our drinks order to be taken,after the soft drinks were given the wine sat,sat,sat on the counter so eventually my daughter got up and brought it over. We looked at the menus and some went for the Xmas set menu & others normal. First off 7 tables were in incl us,we saw huge amounts of food going out the door with the manager dipping in and helping a stressed out guy get things boxed up to the severe detriment of sit in diners. All staff had the focus on take out before sit in. The wait was unacceptable,the manager was distracted as he took our order and my husbands GF order which was sent back. Good bits- calamari,which was ordered as a large but came out in 2 small portions. But it was fresh and very tasty. The Arancini was 3 pieces with 0 salad,poor for the price. Bad- poor portions on the Xmas set,my daughter had 2 slices of my pizza as she was still hungry. The rest was ok,fair play to the guy in the kitchen he was knocking out those pizzas etc for delivery with gusto! The poor hygiene of the manager taking order Collecting plates,serving then dipping in to help in the kitchen didn’t go unoticed. It didn’t feel like a restaurant like it used to,the constant arrival of guys on bikes was a distraction. We refused to pay the the 22 quid tip. It was amended. Would we go again?No.