Ashers Hub Café in Moray

I don’t normally leave reviews however the service in here is so poor I feel it’s needed. This has to be the slowest barista/service I have experienced. I’ve been in here a few times over the year to grab a “quick” coffee before work but the workers are painfully slow. Cream runs out- no replacement cream so everything stops while that one barista gets another one. No skimmed milk in fridge so everything stops while they go and get more from the back. No tables free apart from dirty ones with used plates and cups, que all the way back to the door. One barista making drinks with 6 tickets on the counter and you’re waiting 15 minutes to get a coffee to grab and go. Every visit I have had this has been the experience I have had more or less. More training and improved service flow is needed. Every other costa I’ve been in, in the surrounding areas is brilliant. This one always is a awful experience.

I opened my box with my wrap and chips and a spider crawled out the box disgusting and threw it all in the bin

The fish was overcooked, the bake potato was ok but the salad was not fresh as lettuce was slime and lip, as we use to go often and the food was always perfect and always enjoyed it, after this visit we will not be back

Worst cup of tea I’ve ever had! It probably hadn’t seen a tea bag for more than 2 seconds 🤢

Worst dining experience ever, staff were less than attentive and spent more time chatting with a friend who came in than actually serving anyone, we were served our drinks and never asked again if we wanted another drink, not even when they were serving us our subpar food. We had three of the chicken tenders, all of which were definitely tender, they were not the issue. We had the steak, it was cold, we asked for it medium well, the result wasn't even that, still bright pink, and was cold. We had the macaroni and cheese with BBQ pulled pork, got 4 slithers of the pork on top and cremated on the very tasteless macaroni, there was no cheese taste, not even salt or pepper, had to use peppercorn sauce (that had been clearly microwaved) to at least try get some sort of taste from it, that didn't even work. We also had steak loaded fries, how you can call them 'Loaded' when you just pour over lukewarm gravy and toss a few cold steak pieces on top that had no flavour other than plastic. The tables and windows were a disgrace, tables weren't even cleaned from any previous customers, they were sticky, covered in crumbs. The menus were in disrepair, not in the sense of having been used so much, as in, sticky as though they've been left in alcohol too long and have stuck to the table. The glasses for water were not even clean, they had dried food inside and dust, along with the rim of the water bottle we were given. There was no heating, which when you're sat at a table next to the door, would've been nice, the entire place was baltic to the point many other customers refused to take off their coats. When using the bathroom, there wasn't even hot water to wash your hands. We were not the only customers unsatisfied and most definitely will not be back, the fact that this place looked at what they served us and thought that what we were served today was any form of suitable or desirable is ridiculous. Avoid this place at all costs, you would be better going to Burger King!