Ash Vale Kebab House in Guildford

Absolutely shocking… ordered £20 of food and discovered that there is no chips. Ask the staff and they said I need to pay £3. That’s okay but for £22 in the menu there was order for much more food and they just said well tough… shocking service.

Last week I placed an order through just eat it was 2 hours late they marked as delivered when it wasn't I had to phone up twice and when the food arrived it was absolutely stone cold I poked the chicken and it was like rubber I won't be going back now though it has definitely gone down hill .

These guy are the real deal around this area. They managed to deliver my food after I asked for them to collect and couldn’t due to unforeseen circumstances. They do look after their customers after the service I got today. Thank you so much.

I shall start with the customer service which was rather average not smile in sight, waited 15 minutes for undercooked unappetising frozen pizza from Lidl which I scoffed like I haven’t eaten in 3 days. Moving onto the chips which were decent with a little saucy on top. Overall I would only recommend this food to starving African children.

Went in 30mins before 22.00 when supposed to close refused to cook anything due to the the equipment been cleaned and salad n meat taken away

Ordered for collection, asked for the pitta separately on the kebab so that it didn’t go soggy, they then forgot the pitta entirely. They also forgot the pot of chilli sauce we paid for, when calling they said they would get the delivery driver out to bring the forgotten items. After 15 we called to ask how long the driver would be, we were told 20 minutes. Nearly 30 minutes later and 45 since we collected our food. We are still waiting for our forgotten items and the food is now cold. Not impressed.

Absolute joke, ordered two chicken shish wraps with chips and onion rings. I ordered no salad for my wrap and this is what I got. The chips looked like yesterday’s chips thrown back in the fryer and the onion rings were soggy. And the food was lukewarm when it was delivered… Won’t be ordering from here again, terrible food.

Great kebabs, chilli & garlic sauces tasty, good portions & good prices!

We are very local and the food is always very tasty and fresh. When we have delivery ordered online, the estimated time messaged is always spot on as well. Very reasonable prices too for what you get. Our go to for a takeaway!

Rude. Order wrong 3 times now. And was shouted abuse down the phone. One of my children is very ill and no apology.

Are you trying to kill us?! Ordered a mixed doner for delivery and it was rancid, actually off. It was so bad we had to open all the windows and stick the fan on to get rid of the smell. My husband ate a mouthful, if he gets food poisoning we will report it. Honestly the worst take away we have ever ordered, it’s dangerous and you should be shut down.

Ordered a few wraps and burger. Everything was tasty,esp the lamb shish kebab wrap. The meat was tender, soft and not dry

I will never eat another kebab unless it's from here

Great food and arrived promptly. Ordered directly from ash vale kebabs. Local and will order again.

Amazing food! Will defo be ordering again

Just ordered from there and the food was cold, and I found 3 hairs in my donner meat. Tried calling to tell them and no answer! £24 for a meal I gave to the dog. Never again!

Eaten from here tonight with in 2 hours me my partner and son are on and off the toilet and throwing up

A Very nice chap served me some chips Nice smile

Food was cold and poor quality and the drink was missing

discusting food, always greasy no taste always has a weird after taste hygiene is poor clearly cause theres never been a time where it hasnt been covered in grease not only that today i found a hair, looked like an arm hair.

What can i say.. absolutely amazing... amazing taste, great value for money, asked a little bit of extra salad and sauce and i got loads!! No extra charge or moaning... amazing service... definitely will keep ordering from here and hope they stay as good as they have so far... highly recommend place to eat.. thank you Ash Vale Kebab House...

Staff are rude .. that I why I didn’t back .. thought might have changed a bit no cutlery no napkin .. worst kebab shop I ever experienced

So I have had rafid on the phone most of the times I have ordered and he is absolutely amazing he will have banter with you and make sure you are looked after to be honest the food is great but I go back just to speak with him because he takes pride in his job which is very rare now days he really is a top man

Better than last time we had it and a fair price!

The chicken doner is so juicy and the salad is fresh. Khan the owner and his nephew are top guys, I'll be back very soon.

Hello people,,,,,, Me and my brother are fishing at willow park lake,,, as usual we started to run out of time and it was getting dark,,,, Carl the Baliff recommended ash vale kebab house as it’s his local,, We placed a order and I was delivered to the gate in about 20 mins, We ordered the set menu number 08 it costs £20,,,,, it contains variously kebab/kofta,, meats/chips and salad plus yougurt etc,,it’s buffet style make your own kebab platter, , I had to leave a positive review as the quality of all the food was excellent,, fresh,, tasty,, nicely spiced and seasoned,,, And to be honest the 08 plater would feed 3 adults,,,, or a small family,,,,,,,, So many thanks Ashvale for you food and top service,, We will return 👍🫡

It is a shame that I have to write this review, their food has always been good but they do not honour their offers. Via Just eat they offered a stamp discount program. Went to redeem this but they had changed their name by one character, a squiggle, which meant my discount could not be redeemed. A complete lack of integrity. I will not be using them from now on and I advise anyone else to be wary of them honouring offers!!! I have been a regular customer for years, now I am not!

Lately when I try to order I am unable to order the chicken doner, it is unavailable, even when I order early at 6pm. They don’t answer the phone so I am going elsewhere. Such a shame, there food is lovely.

Ordered in-shop. Can of coke had fat on it! I asked to swap for another. There was a hair on the food too! Needless to say, I won't be going back!

Very poor quality kebab meat. You don’t expect a doner kebab to be a gourmet meal but the last two visits have been awful even by kebab standards. You can see it’s cheap and an attempt to cut costs. The food isn’t cheap either. The same goes for the ‘beef’ used as a pizza topping. It’s mechanically reconstructed meat I’m sure.

food was cold on arrival and tasted like 1 week old. Dry and too much vinegar in cabbage. I would not recommend this place. Not worth a penny - mind you £16!

Waited 2 hours for a pizza that turned up stone cold. In fairness the driver only charged me 5 pound but when you've been waiting two hours I expect it to be remade before sending it out.

Driver refused bring my food to door and then, took food away not answering my calls, they people are disgusting

Very nice warps and burgers Generous portions Halal food Very nice staff

Very tasty food and good service 👍

will not be going back burnt mushrooms salad all over donor i advise you find somewhere else im going back to star kebabs

Food was amazing but I don’t think it’s right that W e have to wait 1hr 30mins for food delivery when it says max 1hr delivery time.

First but certainly not the last time I will order from here, everything was perfect.

Awh look maybe it's a one off ,go try for yourself

Nice staff but... Didnt like the way they dont add coleslaw to the kebab (put in a tub) to make more money, I've never paid for coleslaw before ! And very small portion of doner meat compared to other kebab places I personally wouldnt go back (just my opinion)

Sorry to say our meal was awful tonight , over cooked chicken, cold chips, a disaster had to give one star to write a review, otherwise I wouldn't bother with any stars , both meals in the bin 😒

Great people nice and tasty 😋 food that is not the staff

Always the best, albeit last order was wrong, could be more generous with salad - all in all best kebabs in the area

Cold fries and done on the old oil. Received wrong order, doner instead of shish. Would not recommend

Great choice of food and very tasty. Very helpful staff

Have tried ordering food today and omg have had to give my address 4 times before they understood what I was saying. Then had to give my card details and well nearly told them where to go. Some advice for them maybe get someone on the phone who knows what they are doing and can understand.

Excellent service, excellent food will definitely be using these again. First class food

Pizzas are amazing, but twice in a row the chilli sauce has been forgotten with the chicken wings!

I thought the place was really clean and the lamb kofta kebab was really good. I can't think of anything bad to say.

Food was cold and not the best customer service. Won't order again.

Didn't help from the get go that my postcode was not recognise because I'm in A new build and they just pretty much unlike other places I found on the same evening didn't wanna resolve the situation, so yeah if they're that helpful won't be ringing again

Really disappointed. The chicken was tasteless and dry. Threw it away waste of money.

Chichen shish is perfect and staff is very polite

Food tasted good. Customer service can be better.

Cold chips, dry meat & no salad in doner chicken. So disappointed. no value for money.

Cant believe im giving a kebab house 5 stars. Excellent food every time. The place is immaculate.

Great food and quick and pleasant service

The kebab was swimming in grease, loaded with bits of fat/chicken skin which was slimy and I also found a hair. I wish I didn’t bother ordering from them.

Ash vale kebab is going to reopen 08/04/2020 and going to DELİVERY service and collection orders

Possibly the best Kebab iv ever had and the chilli is outstanding as chilli should be hot even the chips were good not your normal anemic ones but nice and brown. I'd highly recommend this shop and spotlessly clean inside

Burgers and kebabs are ok, but the service in there is appalling. No "hello", no smile and no thankyou or "goodbye". Been a here a few times as I wanted to give them the benefit of doubt, but I wont be returning.

Fresh and delicious food! Exactly what I am looking for as I am very fussy about doner meat.

Very tasty kebab wrap. Worth a visit.

Not bad, quite quick service but don't look at the fly zapper in the room - turned my stomach when I saw that.

Fast and friendly service with great meal deals and food that is cooked in front of you.

Friendly staff and lovely kebabs!

Lovely food, fresh and hot. Very busy and a long wait. I'll go again and again.

It's ok but Custmor Service is abit slow they get Orders right and wrong sometimes they are friendly and loving

Fantastic food and very good prices. Clean shop and well presented staff.. The best kebab shop around

I was surprised how so yummy fresh and good these were!!

Best kebab shop in the area! Highly recommend!!