Asda Falmouth Superstore in Cornwall, Isles of Scilly

Shop was full of workers stacking shelves. Could barely walk down the isles let alone find what I was looking for. Completely unusable, left after the 3rd isle, and went to Tesco. Will not be going again!

I would just like to thank the manager, Darren, for his kind assistance and generosity this morning. He solved my problem and really made my day.

This store had technical problems this morning and took 2 payments from my bank..went back to the store no help and very rude and careless..will never use this store again..

Absolute awful customer service, run by lazy students who should still be in bed zero stars I'd give a minus if it was possible. Terrible Asda just terrible

Shop floor full of staff putting out stock. As a customer, we were definitely in the way. Yes they have to stock shelves but this could be done at quieter times. Why bother with self scanners when the checkout section for this is closed off. Poor experience.

Went in. Did our shopping. Came out. Win!

Sadly, not as 'super' as some have suggested. Fresh section was particularly poorly stocked with no rocket or coriander!! Other sections had variable stock and were often untidy. Otherwise, it was good value.

No hand sets available, everything I wanted had empty shelves, then to top it all the trolly wheels stopped so I just left it where it was . Back to Tesco for me

It’s ok as a store but I was surprised at how e pensive it was compared to other places we shop. Will use it while we are here as it’s convenient but wouldn’t go out of choice. Diesel was cheap though.

Staff don’t help at all same with the signs what a terrible supermarket has a pizza counter which a create your own pizza but it’s always shut wouldn’t recommend going here

I've rarely seen such a dirty, run-down place. The staff also had a zero-pleasure attitude

Fitting rooms were closed because there was only one person uptairs. Downstairs a great number of staff boredly hung around. We asked, if it wasn‘t possible for one person to come upstairs, but it was declined. No understandable reason was given.

F.A.O Area Manager. Please put all health and beauty downstairs, just swap some non-food isles or something seriously such a naff layout. Hate this Asda. Soulless and miserable, these days Waitrose is cheaper.

Have had good experiences at other ASDAs, but this was a great disappointment. We were there late on a Saturday afternoon, and the store was so poorly stocked, we had to leave for another grocery store to find the simple products (eg Single Cream) we were looking for.

An OK shopping experience. 2 staff on checkouts on a Saturday afternoon around 2pm is poor. Long queues at self serve. Mind I have worked in a supermarket so know what's its like wouldn't go back to it...

They are a little short of staff

I live locally and visited Asia today, very very long queues not enough checkout staff, definitely will not be going back.

Scan and go section closed again this always seems the case. Had to queue at the self scan which had a massive wait. Get your scan and go sorted or just revert back to tills. Also tell the staff to be more polite and put the customer first.

What's the point of having offers on at the make your own pizza or for that matter even having a pizza section as every time I've been to this store in the last 6 months it's always shut, also half the shelves are empty of stuff, the scan and go never open. Asda is going down the pan

Just a massive Asda! It has all your usual groceries as well as a clothing section on the second floor. If you are coming on holiday to Falmouth or the surrounding area I suggest a stop here to pick up all the supplies you might want or need. If you are a student at Falmouth University it also serves as a great place to grab lunch or dinner if you swing by when they put our the reduced food for the budget conscious.

Tech down, can’t self scan and obviously they’ve got rid of the cashiers. Only 3 cashiers available. Lots of self service with baskets over them. You folks need backup plans for when the tech fails.

Need more staff on the self checkout standing waiting 5 minutes when product was not recognised

Plenty of parking good choice of goods

Bakery is a joke. I finish work at 6pm and the shelves are empty or not stocked fully. There's never any tills open. The self check out doesn't work most of the time, overall it has gone down hill big time. Very sad service. Absolute joke.

Ordered online. Half my order didn't even turn up. What did was largely replacements. I am livid, it was a big shop, as I am disabled I needed this service. One or two replacement items can be dealt with... but 9?! There were multiple items missing with no replacements. I even paid for the Express delivery, the order was cancelled once which meant a reorder. That's fine if there's no drivers I suppose, buy with such a poor service in-store I won't be doing this again. Dreadful.

It’s ok. Not a lot more. Escalator is always giving up on life and there’s a general generic nothingness to the store. It’s quite expensive compared to lidl etc and the bakery doesn’t really have much to it. That being said, the car park is free and non anpr. Just relaxing compared to usual. Petrol station is all pay at pump now so don’t like that.

Scan and go wasn't switched on so had to use the self scanner, this wouldn't allow me to use the scan and go which took 15 minutes to sort out, hardly time saving. Won't be using it again, Tesco one works fine.

ASDA Penryn need to start employing better delivery drivers. Their driver using the Redruth to Falmouth road on Friday 5th Jan at approximately 20:55 overtook at least 2 moving vehicles while driving through Ponsanooth in a 20mph zone. Not a good company example to set particularly with the ASDA brand plastered along the side of the offending vehicle.

Im not agist by any means but I feel the fast majority of the staff at this asda are a big hiderance in my shopping experiences do to being over the age of 70.... everything is slow... ques are huge.... nobody knowns where anything is.

Asda have gone on a downhill spiral since the chain was bought out by the Issa Brothers in 2020 No more 24 hours, prices have gone up higher than Sainsbury’s, and their petrol is no longer the cheapest. The 24 hour pumps also charge you £100 to use them. The cost vs quality of the food is very poor. The pizza and chicken counters are often closed at 6pm and the choice of ready cooked alternatives are slim, small portions and super expensive.

It's a big asda. Not the range of goods that say the big one in Bristol has.

Disgusting treatment from the staff, they did not care, I asked for some support as the lift had Christmas displays in front of it and couldn’t be used, as I was in a disabled Scooter I couldn’t go on the moving walkway, I asked how will I get up to the higher floor, I was told you can’t and the staff member just walked away! They lost a lot of money today!!!

Some good purchases let down by poor staff attitude. Waited for self scan assistant, however they stood around talking to one another, when realised they were needed they acted sarcastically... obivously social talking was valued over actual work.

Great place to shop , all you need , friendly and helpful staff

It's sad that this store obviously does not care about it's disabled customers at all. Having the lift out of order for months on end just isn't acceptable. They have even moved a display in front of it now so they don't appear to be planning on fixing it soon. This used to be a good store but we certainly won't be shopping here again until they improve their accessibility. Asda you have lost a customer and judging by the quiet carpark I'm not the only one going elsewhere.

I wanted to buy a pizza but unfortunately the oven is broken. So if you are in transit you have nothing to eat.

It's Asda.. what more is there to say

Based on regular Sunday morning shopping, the lift seems to be permanently out of order, the instore coffee machine had a sign on it stating some one was on their way to fix it, but they must have a long way to come, as it’s been out of order for weeks and weeks. Stock control seems random, some shelves are filled in places but the labels state out of stock and no price, meanwhile other shelves are empty but the stock is stored visibly on the top storage area, which means I usually end up restocking that item from the above stock. The floors are often littered with stock packaging and empty wooden pallets. This morning I had to navigate around an increased number of personal store shoppers, surely this can be done before the store opens. Having tried online shopping I found the website stated items were not available in store, but visiting the store there was plenty. You,ll notice there are no longer Asda Price Adverts on tv anymore, prices have increased with Asda where as similar items are cheaper in Sainsbury. The petrol station is poorly staffed ..

I can’t give no stars or I would. Asda currently have sale rail with everything £2 or under. I collected quite a few bits for myself and our daughters from this. When I got to checkout, some of the items were not £2 at all. I argued (no nastiness involved) with the man in checkout. He got the ‘deputy manager’ who was younger than the the person on the self service who argued that if it came up with £9 not £2 that’s the price I had to pay! I said but it’s everything on the sale rail from summer - you have no other summer clothes in here and no other sale rail. As he tried to tell me that another customer put it there! But this happened to several of the items I was trying to buy. I told him that meant Asda could put up a rail saying everything £2 or under then fill it up with other items. And that a customer might not notice they were not being charged £2! He said that I could have just said that they were on sale rail. I told him to check the cctv! He then started talking to me like I was a five year old, so I said look just forget it and walked off empty handed. They refused to honour the fact that all their summer sale clothes were stated as £2 and under, . Even though every rail stated it! Really furious and I think against the law!

Excellent store staff are helpful and usually well stocked

I have been shopping in here for a long time and always found the older staff very polite and helpful. I would suggest that Asda send the young woman on the bakery ( who works early evenings ) on a customer service course! Telling customers " sorry guys I won't have time to to print your cake as I'm leaving in 10 mins " and putting the closed sign on the machine as we were trying to use the machine and then saying " I need to catch up on my sleep !" rather than actually offer help was rude and ignorant. On our 2nd visit 2 days later the cake was printed but half of it had good colour and the other half had a bad tint .It got worse when we tried to get a cake in st Austell ,only to.find out their cake machine wasn't working either. When we spoke to their customer services to ask if any other stores could do it , they rang the Hayle store and told me if I bought the cake in St Austell Hayle could print the image for me .After driving for 1 hour 15 mins in heavy traffic and over 30 miles to Hayle from St Austell , we arrived in Hayle to be told they didn't even have a photo cake making machine !! Total shambles all round . Tried ringing their customer services but after talking to a call centre in India for 5 minutes they cut me off !! ASDA should make a comedy series as their customer service is now laughable.

5th time on Thursday we’ve shown up at 8:30pm or earlier and the pizza counter is always closed. It’s like a 50/50 chance whether it’s going to be open or not when you show up, no point in even having the counter if it’s going to be closed more than it is open.

Huge supermarket with an extensive range. Ready meals also available. Card payment may be problematic. Our debit and credit cards didn't work. This seems to happen more often because the staff routinely sends you straight to the cash machine at the entrance to withdraw money for payment. As a precaution, you may want to use a self-pay checkout that can also accept cash payments, otherwise you will have to rescan everything if the card doesn't work. Staff is very friendly and helpful.

Asda is a big food produce shopping outlet easy Parking fantastic prices great for all locals, and all who have come down on holiday

I have been a customer of this store for the past 5 years and used to love to shop here. However, during that time my mobility has deteriorated dramatically and I am now reliant on using the electric scooters in store. Whilst I think it's fabulous that these are available for people like myself who still wish to be independent despite disabilities, they are only useful if they work. I have been complaining for the past two years that they are no good. After a full night's charge they still won't last a full shop around the ground floor of the store. In the middle of the day I have had them run out of power before completing two aisles. They go straight from a full charge indicator to red empty indicator without warning leaving you stranded in the middle of the store. If that wasn't enough of a problem for disabled customers, I have been unable to access the first floor for over three months as the lift has not been working and mobility devices cannot go up/down the escalator, which means I am unable to access medications, toiletries and clothing etc. At first there was a notice stating that a colleague would be looking at it soon, then just a notice saying out of order, then the notices were removed and stock was placed in front of it, both on the ground and first floors, with no explanation. When I enquired about it I was informed there was structural damage that was going to cost a lot to repair. However they had enough money to have a full refit of the store and petrol station even though that was just aesthetic, and they have just over the past 2/3 weeks put doors on all the fridges in the chilled section. Not just any doors. Not sliding doors that gave disabled customers equal access to the goods inside, but doors that open outwards, meaning disabled customers cannot reach items because the doors won't open because they are blocked by the mobility device! Personally I can park up my scooter, take a few steps to the fridge and open the door to get the items I want, albeit with extreme pain, but that is not possible for everyone with mobility issues. I would like to know why any repairs that would benefit disabled customers of this store seem to be ignored and also why they would install equipment which offers the disabled yet another obstacle to overcome ? In short my review of this store is 5/5 if you have full mobility, 1/5 if you are mobility impaired (and that is only because I can't give it 0/5)

Clean, tidy, fairly well stocked. UPDATE: July 2023 - Disgusted that the only tills open were 'Self Service'. Manager stated they were "Short Staffed" and the "Self Service Staff could assist anyone to purchase and pack". Not the point, in my view. I have taken my review from 5* down to 1*

One stop shop, huge variations. Plenty space for parking.

Tough to rate a supermarket isn't it. I can say that the staff are helpful and friendly 👍

Unfortunately awful food. Cold and obviously reheated. £15 wasted

Standard stays pretty much the same. Clean. Always busy. Some good discounts.

Great range of plant based / vegan food

Standard Asda experience… it was fine

We have been shopping Asda for years and for the last 4 weeks the lift has not working so unfortunately as I am on a mobility scooter I am unable to use the travellater to get upstairs to purchase toiletries and clothing so in future I will no longer be using this store

Often use this store as convenient and close to home, however I may rethink this, myself and my wife stopped there on Saturday to get a couple of pizzas, simple enough you would of thought,wrong, huge queue due to only one of the two people working actually doing anything, then after about 15 mins finally it was our turn, it then went very wrong,my wife is a vegetarian, so you would of thought that the guy would of washed his bare hands of the previous order,they were covered in meat and cheese,to be honest he had enough ingredients to make another pizza right there, my wife asked if he could wash his hands and all he was concerned about was what she wanted,he was extremely rude and didn't make us welcome,even the other people in the queue commented, doesn't cross contamination or basic food hygiene apply to asdas staff,,I think if the EHO were to be called you may NOT be selling anymore pizza, please think about this.

Very easy to use on main road plenty of parking

If you are hungry then I would say don't bother just go to the local fish and chip shop as a large chips consists of 25 little chips and less than half Alf a con of beans not a lot for your money

Massive Asda store with a big car park. It has a petrol station as well.

Cafe staff rude and not helpful. Refused to serve hot food because they were due ro close in 20 minutes

Having been away for the weekend I thought I would pop into the store yesterday morning at about 10 o'clock and do my weekly shop instead of driving to Truro from Falmouth. I quickly realised that things had changed since my last visit and I now needed a coin to release a trolley. As I didn't have either a coin or a token as I use Apple Pay, I went to the Customer Services to see if they could help. I explained my predicament and was told that there was nothing she could do to help. She suggested waiting around outside to see the trolley collector as he might be able to do something. I didn't have the time or the inclination to wait around so I asked for a final time if the store could provide a trolley for me to place my shopping in and the answer was a clear NO. I promptly left the store and proceeded to Sainsbury's to spend my £150. I suggest if sales are important to you that the store gets some tokens to hand out to people in the same situation as myself to avoid loosing any more business.

Absolutely furious with this refurb thing they’re doing, turning customers away hours before their stated closing times. Asda are providing a service that is meant to be convenient and has been anything but lately - people will just go to their competitors and maybe not come back. Do renovations during all that bloody time you’re closed, not on our time when for some of us going in post 10pm is the only time of day that works. Utter twits.

Nice Store with a wide range of affordable quality products, and plenty of parking

Avoid cafe,they got the order wrong then basically just put the items onto a clean plate that still had beans on my toast and sausage,the breakfast was barely warm,the toast has only been shown the toaster,the egg was broken

I went to the store the beginning of January I found the store really dirty and in the fresh meat isle my goodness the smell was terrible . Another customer commented also .

Typical Asda.. plenty of items and one of the larger stores

They are so under staffed the staff here are flat out and doing the best they can the front of house staff are a credit to Asda and this should be seen buy the management

Imagine going to shop as ASDA 2 days before NYE and finding it out of stock of nearly every vegetable! It’s almost unthinkable! That’s exactly what happened tonight at 4:45pm. Very very poor planning. The manager of this store needs replacing !!! Off to another shop !!! Angry doesn’t come close.

Has everything food wise and some good homeward products

Good store big range of products... note that trolleys need coin to release

On the 3rd of December about 3:45pm Me, my partner, my 2 yr old and elderly mum and dad, purchased about £300 worth of items between us. After we paid for it, I was searched by a rude man from the security team and he DID NOT ask to touch or search my trolley and my (purchased) belongings, of course that’s when they find out that we hadn’t stolen anything, the man that did search me laughed in my dads face when he confronted him after I was visibly confused and embarrassed, I’m a regular customer of Asda, my family didn’t deserve this treatment, we just wanted to buy some stuff for Christmas, I hope he gets sacked honestly. The man was middle aged, with glasses, graying hair and a bit over average weight.

I always buy more than planned because stuff is cheaper than elsewhere and they have great choice. Perfect place for kids clothing and shoes too.

Would be nice if you could call the store instead of being told to go to the store or go online when that isn't possible as I need to talk to someone In store about something I bought in this early afternoon and waiting for a call back

It's horrible shopping in asda now, asda now caters more for click and collect, if you are in the store your just in the way, very fiew tills open so ques are long, lack of food on the shelves.

Haven't been here for a few months. It made a change from shopping in Morrison's.. lots of different products to buy. I enjoyed my little shopping spree in there. 😊👍

Large store with a good range of availability. Choice of checkout

Went into store today (26/10/22) and the service I received from the man behind the pizza counter was terrible, I asked if a couple pizzas could be made up too which I got the reply “no, I’m not doing them” even though everything was set up and no signs saying it was closed, I asked why he wasn't making any and he told me he was alone and had too much to do and has decided he isn’t, Then continued to play with some cardboard boxes. literally choose anything else but to do his job! Tried to ring and complain and get an automated message that then hangs up on you! Absolute joke of customer services and reading the reviews below all they have to say is they’ll pass the feedback along 😂 clearly changes nothing!

The phone system makes it impossible to speak to a human being !!!...tried again today rang 5 times still IMPOSSIBLE to speak to ANYONE !!!...the phone system runs you round in circles then cuts you off ...DISGRACEFUL..

Asda cafe absolutely disgusting food served on paper plates eggs hard toast toasted one side. £1 kids meals not available or hardly anything else on the menu. Shame it's gone down hill so much

Had so called breakfast at asda. Poor service limited menu didn't have any full meals and served on paper plates. Coffee was awful and paid nearly £20 for a couple of sausages couple of eggs and hash brown with some drinks.

I was stood at self service checkout with a red flashing light and 4 times was walked past by attendants, after the 2nd time I decided maybe they couldnt see the lights or perhaps hear me saying "excuse me" so I began holding up my arm. Eventually out of frustration I left my shopping and drove to Lidl just a short way down the road. There I was met with friendly and quick service. Thanks Lidl

Why are the disabled parking spaces opposite the grocedy collection point full of motherz waiting to collect kids from nearby school? Disabled people like myself need these spaces!!!! Typical of young people that couldnt give a toss aboit other people.

Only a visit for fuel as they were the cheapest for 20 miles

Everything under one roof from tvs to groceries.

It's, an Asda.... Staff were very helpful.

Oh yeah I loved it, walking around a superstore, buying food and cleaning products. But seriously, it's a superstore, who likes going food shopping. I'd rather go here than Tesco's or Sainsbury's. I find Asda's own brand items, generally a lot better than others. I also prefer straight forward cheaper prices, rather than some loyalty points scam, sorry meant scheme.

Shop was great but what lets this place down massively is the woman on till at the café. She has to be the rudest person I've ever met. She gave me a dirty paper cup for a coke and when I asked if it could be changed for a clean one she literally snatched it out of my hand whilst tutting and her awful customer service just got worse. I believe her name is Kylie she needs to be put in the kitchen where she wouldn't as her people skills are shocking...

A lovely store, friendly staff, a cafe, lots of choice

Good shop very large (The largest in Penryn). They have what you need and very kind staff. 9.5/10

Food quality in asda is awful now, everytime I've bought a food shop something has been wrong or it tastes off. It's gone down hill massively compared to a few years back. Not sure what they've been doing to food products but it needs to be sorted out. I'd rather go to aldi any day, way better quality and amazing prices for what you can get. Won't be shopping at asda again for food products, it's actually grim and a waste of money.

Unfortunately their deal on coffee pods has ended now they are more expensive than the other supermarkets for this product.

Nice and open store. Possibly too much choice. Clothes and homeward on an upstairs floor.

In store click & collect, a pitiful experience. Scanned my barcode, waited 15 minutes, scanned it again, waited 10 more minutes, scanned it once more, then decided to head to the customer service desk after 25 minutes wait for my order to arrive. Staff member then ordered someone monitoring the self checkout tills to get my order. After a few more minutes, someone else then came out to hand over my order. No apologies for the nearly 30 minute wait. All in all, a rather disappointing and unhelpful experience.

Asda garage, totally illogical. Currently not allowing any fuel cans to be filled. I drive an old van with a dodgy fuel gauge so usually put 15 litres in the tank and carry 10 litres in a can for emergency. Today they shut the pump off on me when they saw me trying to fill the can. So I was allowed only £20 worth of fuel but the bloke behind was allowed to fill his tank with about £100!!

Went in the cafe with a friend that I had to wait 20min for a coffee the food was cold the staff was not helpful at all there was no customer service think the staff was very rude to myself and some others that were waiting in the line will not recommend to others

I took my Partner and my Daughter along with our friend shopping in Asda. After my shop we decided we'd try out Asda Cafe, to my very disappointment of waiting 45 minutes for 3 hot drinks to then have to wait another 10 minutes for someone to fill up the milk. My daughter is 2 years old and had to wait almost an hour to eat her lunch as it wasn't made or ready. Appaling customer service, gentleman who served me had his hat covering his face and his response to have you any milk was yeah bro one second man. Rude won't be visiting again. Where is the management and training provided here?

Excellent service and help provided by Steve, Nikki and the lady with the cats and tortoise. Could not have asked for a better shopping experience

The cafe has gone proppa downhill, wont be eating there again.

Lots of choices of food and drinks and plenty of parking

Largest supermarket in Falmouth/Penryn area. Usually well stocked up and relatively cheap. The scan and go mobile app is easy to use and guarantees shorter queuing times at the till!

I like this store. Most of the staff are friendly and helpful on the shop floor. The cafe staff work so hard, often one person doing literally everything, my mind boggles how they do it.

I actually like asda Penryn for their wide range of stock. However in recent weeks more than once now their self service tills keep saying 'card declined' when I make payment despite having over £10k in my card. I 've had to keep trying my card more than twice before it would accept it. This is my standard Barclays card that I 've used many times in asda in the past. I do my weekly shopping at Lidl Penryn- never have a problem. The reason I go to asda is they have my Protein Powder (£25), electrolyte tablets(£7) & energy gels(£8) I use for my cycling. I buy these 6 weekly on average. That's £2,346 a year I spend. But this problem I have at their tills is very off putting. It's making me think I should try & avoid asda as much as possible & shop online or only go there if I absolutely have to & make sure I withdraw cash in advance because this is really annoying.