Asda in Sandwell

Worst-ever compare in entire Midland. Staff are rude and unprofessional. Not only floor staff but also their floor manager.

Wouldn’t let me put emi martinez on my birthday cake. Ruined my day completely. Second year in a row. I wouldn’t have even grassed on them, Emi martinez definitely wouldn’t have minded I asked him myself. Would’ve asked him for a picture but he was too busy saving goals

Terrible road network, kid needed a pee and it was all blocked off whilst staff member played on phone. their car park is arguably dangerous and not a safe environment, saw 2 near missspein less than 5 minuets.

Customer service need to improve.

Got what you need and more.cheep fuel

A very nice departmental store to shop...groceries, family clothing, skin care products, pastries, drinks and lost more.

Came to the store last minute in need of a present. A member of you're team, Marin. Went well out of her way to help me and even wrapped the present to help me out!! Amazing service and will definitely stop by again if in the area! I'd give 10 stars if I could!!

After a long day at work, I had to do a small shop, being exhausted and tired. I asked for help finding a product. Julie, one of the staff members, was so supportive and helpful. Thank you very much for your time, effort and kindness. I really appreciate it.

A good choice of products. A different choice and more gluten free items.

Visited on Monday 14th July. Absolute dump. Floors are dirty up and down the aisles. Freezer doors with the fresh meat are also filthy as well as missing. Produce is close to use by date. What staff remaining from the head office cull are worked harder to account for no staff. So please don't take it out on them as they are really soul destroyed from what I wittnessed and what staff told me. This store shouts out YOU ARE NOT WORTHY OF A CLEAN FUNCTIONING STORE...SHOP ELSE WHERE. The pharmacy is also closing down and agreed the store is run down. The meat I bought off the halal counter was off. Maybe due to the old fridge Asda probably rents them.

Looooong queue. It’s like they like to see people waiting on a long queue… Nobody is doing anything…

Great shop for shopping, but when it comes to checkout, no staff on tills and the self- serve is just useless, half not working, and when you do get to. a cash or card till its card only .Come on, asda, get it sorted .would have given 5 stars if these problems didn't keep happening.

went on today for a shopping .went to self check outs . need it a bag ask 2 membersoff staff which they holding the bags n not give any they said they bring it after check out any way i finished scanning looking around they having a chat as usual wait 2-3 minutes to get a bag ask them wyh cant i get a bag in the beginning staff saying people are not scanning the bags . then another staff joined them so asda can afford to pay 3 staff holding the bags but can not affort few bags people dont scan is 30p i mean yh possible some people dont scan them but they taking it to far i woz really 😡 .most of the staff is rude .tripple 0 star for staff 😂

Sunday morning and it’s really busy and only 2 checks outs on what a joke don’t bother Halesowen have more on

Always shop here, IV tried Lidl and Aldi and Tesco but always come back x

Staff are really rude at the self checkout. Was with my niece and sister and there was an item on reduce for like 50p. My niece wanted it as we were scanning stuff so I left her to hold it until we needed to scan it, and a staff member came up to me and really rudely said “ you know you need to pay for that” like what? Of course I know I need to pay for it why else would I be scanning stuff? Clearly had an attitude to her. Needs to take that attitude and project it somewhere else, talking to me with the attitude of a teenager.

Mens toilets smell worse than many public toilets found in parks or inner city pubs. Sinks have lime scale stains and damage also. Management seriously need to address these toilets!! The baby changing room isn't much better as show in single photo with toilet with orange stains,

I only stopped here for petrol but it was easy enough to get in and out.

Wednesday 8th May 2024 Appalling situations in store Went shopping at 09.30 Loads of spaces on the shelves Empty boxes Queues for self service 2 people on. Tills who had just had 10mins Training WAKE UP MANAGEMENT

Today I went to petrol station at oldbury to pump up my tyres after trying 3 times instead of pumping my tyres up it let my tyre down as the air compressor wasn’t working. I went to the service desk for help they didn’t seem to know what to do. Thankfully the man collecting the trollies came over and said he had a tyre pump in his car a big thank you to him and a Pat on the back. Unfortunately I didn’t get his name as I was panicking because I had to meet my grandson from school

Terrible Customer Service. Asda rewards App scanned at self service till, but did not register after sale was complete. Asked customer service till for assistance, but Customer service member was extremely rude and unhelpful.

Click and Collect service very poor. Even though I select 'on my way' before I leave, I still have to wait at least 15mins for my order (even if I have to ring them). The staff are never apologetic.

Misguiding the people, they are not open for 24 hours, been there on Tuesday after midnight they were closed. Such a superstore like Asda should have update their timetable.

I used to do all my shopping here but not anymore. A lot of the time I go a lot of the shelves are empty and there's not much choice

Cold drinks fridge is not cold - very disappointing when I wanted a cold, refreshing drink!

There is a massive car park which makes it easy to park and access is simple from the Wolverhampton Road at the front tor the motorway off roundabout at the rear. There is also a petrol station here with kiosk or at pump payment methods. The store itself is very large although not as big as some of the mega-superstores now opening in places. Still it is more than well stocked with everything I ever need is normally available. The store is kept very clean and tidy and the shelves are always well stocked. I never have issues making enquiries for products with staff that always seem to drop what they are doing to chase things up for me, even it means going into the delivery area in the back to check on products. There is a chemist here also and a blood/eyesight testing room. There are ample cashiers ready to price up your shop as well as a self-scan basket area, a self-scan trolley area and a 'Scan & Go' section. The only negative I can think of is that they do sometimes leave too much stock cages and empty packaging in the isles when doing the night time re-shelving but then the store is generally empty of other customers at these times and it does mean that during day time shopping everything is available on the shelves. Update: 18th Feb 2024 I am removing another star becasue the fruit and veg section has gone down hill. Ever since the change in law requiring sell before dates to no longer be printed the food has been awful. I buy potatoes and they are growing eyes after a feew days. The tomaotes are rotting after two days. Asda seem to have taken the change in legislation as an excuse to sell garbage. Onions that are rotting. Its a joke now.

This has to be the worst supermarket I know, I have been a loyal customer to this branch for many years, today was the last straw consistently never has everything I am looking for, the staff have absolutely NO customer service skills!! I u serstand shelfs need re stocking but on a Saturday afternoon they they bring out full pallets block aisles and have no consideration what so ever for customers tying to get passed they would much rather have a chat with other staff members while in the way, I left my trolley and walked out and went to aldi over the road where I was able to walk around the shop freely , staff actually acknowledged customers and I was able to get everything I needed, will not be returning to this asda anymore

The saddest selection of sandwiches and lunch options, although it's not well placed for work lunches, it's right on the motorway, you'd think they might make the most of it

Well I'm sorry to say Asda if I could give you zero stars then I would.I can understand card payment issues and cash only (22nd Jan 8.30 onwards)But to have no one on the tills and no bags is a bit of a joke.So you have a trolley full of shopping and have to perform on the self check out,not enough room to put bags and shopping and then to pack,and then you have three staff looking after 12 tills. Sorry to say Asda but I think it's all about profit and not customer needs and care.

I was stressing today, over getting a cake with printed photo. Having failed, at the Halesowen branch, due to staff not knowing how the print machine works (this was yesterday), I was absolutely delighted that Jan (lovely lady in bakery) knew exactly what the problem was and saved my day! Thank you x

Absolutely appalling. Only cash payments. No tills on at all, self service only. No bags. Very poor customer service.

Avoid the petrol station....the kiosk is hardly ever open leaving half the station unusable. There's all ways a queue.

Most staff helpful. Yet there is ms/miss/mrs grumpy on cigarette counter. Although the lady with her is a joy .

Very disappointed with service of ASDA superstore in Oldbury/Birmingham. I wanted to top up my gas card and I've been told that can't pay with card payment, due to some internal rules which are not stated nowhere. no sign or warning. Its discrimination to customers rights . shift Manager tried to explain it and not solved the problem . Just seen how he was laughing with his colleague once i go away. Not sure if was because of me and my poor language but this doesn't looks professional at all. Unfortunately been forced to withdraw the money if wish to top up .

The worst Asda you could ever go to, staff are not helpful and are rude, expecially the older generation!!! Got told there was no baskets cause customers steal them! The selection of products they have is awful too. I hate it here

Went today to collect a click collect order. I have in past collected a item at 730am was not a issue . A staff member got me my item . Due to Christmas I went down today at 6.55am Firstly machine was broken. Then customer service desk was told I had to wait to 7am till they open. 3 minutes wait that's OK. Then to be told I can't have item till 8am due to click collect times. She was rude how she replied to me . Why did other staff get me item before if this was case. This lady was obviously just a jobs worth. I could understand if counter was busy. But she was just standing there doing nothing until we left at 730am . She could have explained and got the item for me this time. But no had be rude about it .

I am delivery courier long waiting to pick up the order always you have to improve please

The seated trolley for customers with additional needs has been unavailable for nearly 6 months. Having brought this to their attention no less than 8 times and even spoken to the store manager regarding the issue, no replacement has been provided. If ASDA oldbury does not wish to take custom from people with additional needs, this should be made clear on their website. Being a single parent with a child with additional needs I am no longer able to shop in store whilst ensuring my child and other customers are safe. Really disappointed that such a large company is unable to put such a small issue right for a loyal customer

Good layout, friendly helpful staff

Every time I come to the fuel station there are 6 pumps closed as they haven’t staffed the hut to pay in. Tonight only 3 of the 12 pumps were operating. It’s ridiculous!

Everytging you need from a small asda

Not a good place to order delivery via apps. Waiting so long to collect an order. I will avoid this store . Also management is so bad.

Delivery driver long waiting to pick up for the order please you have to improve

Great place for general shopping. Do not use the scan and go used this only twice and on both actions all items had to be re scanned so don't use on a big shop. Some items got damaged after staff had scanned an re bagged the item only use if under £20 otherwise you will treated like a thief.

The staff is so rude, I only be there for five mins and the store is announced closed, I said to the lady give me two mins I need toot paste give me two mins, she said to me no, I could not. Fine, then I saw she running around shout at customers, so rude. We are your customers, we are coming buying staff not stealing. Staff training need to be improved, please ensure people recruited that they are happy to work there.

There is no cafe at this shop. Only a few disabled parking bays that are often taken up by cars not displaying a blue badge and several of the disabled bays have been taken up by a Simpsons portacabin. I doubt that they have the required 6% of parking allocated to disabled parking anymore. Disabled toilet facility is disgusting.

Employee by the self checkouts. Lady, probably middle aged, blonde hair with middle parting. She was incredibly rude to me and my Fiancé. Spoke to us like we were stupid and then stood behind us slagging us off to her colleague. Disgusting behaviour. Won’t be shopping here again.

Good Asda always got stock in that you need and dead handy right by the M5. this Asda you feel like your shopping more in Mumbai than England, lots of people from the sub continent shopping and working there. I even came out speaking Indie and wearing a turban😂

Completed a food shop here. Always a good range of products. Shopping was quite pricy but did purchase some 'luxury' items. Cashier was friendly. Was slightly irritated by the fact there were people on both sides of the aisle (a significant amount not just a few)waiting for reductions, was annoying when needing to get to the aisle; however suppose it's just a major sign of the times we're in. Otherwise happy

Too long to wait to pay for goods only 2 out of 7 trolley tills open .friendly staff but need more of them on the tills.

Most of the shelves are always empty they never seam to stock the shelves even when there is some stock above that could be put on the shelves never any staff to ask if you need something it's a very poor run store you never see the manager and the dates on the produce is always low dates who ever runs this store needs to pull there socks up.

I would give 0 stars for customer care counter today there are a few ladies I've saw behind the counter who are very nice and good with the customers but one in particular is a disgrace and shouldn't be working in this kind of environment her name was Dawn I don't usually name and shame but I was not happy with how I was served today and I don't want anyone else to be made to feel uncomfortable the way she made me feel

The products aren’t to expensive do have some amazing deals at times so would recommend.

If I could give them less than a star I would, your food is usually out off date its in 5 days , the veg is less, its a joke, oh and they took payment for shopping but refused to release the shopping????the money left the bank but asda apparently never received it???? Has this happened to anyone else?

Nice store good layout helpful cashier. Will definitely recommend.

Generally a good store. Good selection of products, good parking. All on one level, great for wheel chair should you use one.

Tried to return a quantity of the plastic crates that belong to Asda.... attempted to liase with the oldbury manager to return these rather than they go to landfill or similar.... Waste of time trying There attitude leaves alot to be desired and seemed disinterested.... Abysmal attitude...

Fairly quiet today. Lots of choices on the shelves. Could do with more manned check out tills.

Friendly staff good price wide selection

Always a good place for shopping

Used the click and collect at back of the store for my shopping. Takes quite a while to sort through orders but the staff are patient and exceptional. Great substitutes. 👍🏾 ☺

I do regularly delivery and there is little peugeot parked by delivery gate and is struggling to pass 2 truck on the same time. This person is blind i think.

Not really keen at this Oldbury branch to be honest! Staff at the pharmacy and also at the self check out are rude,you request assistance and the reply you get from a shop assistant is " As you can see I only have 1 pair of hands,so you must wait!" That was the reply I received, shocking isn't it? What to expect from someone that has no aspiration in their lives ? No comment...

Very good had everything I needed little bit crowded thou.

Loyal customer of Asda Oldbury for over 15 years now, but for last few years must say the service has got BAD to WORSE. One thing in particular i have been observing is that PRICE TAGS are not labelled correctly or not updated. This is very crafty way of misleading customers and charging extra money. While UK population is struggling to put food on there table organisations like ASDA trying to find new ways to change more money. Price for weekly shopping gone upby 15-20% in last year. Today went for grocery shopping and noticed out of all the items purchased 90% of the items has no price or LABELS COVERED with OUT OF STOCK label .Out of 15-20 items i bought today only 1 or 2 had price label correct. Starting from the cooked meat counter. when asked the staff why no price on the item, get told this is how ASDA work now. Would like The Groceries Code Adjudicator (the GCA) to investigate this, pretty sure ASDA is in breach of trading standards, misleading its customers.

Clean and tidy store. Has good offers and friendly staff. However tends to be very cold no matter when I go in.

Click and collect shocking!! paid £3.50 for express delivery half hour to get shopping. Don't bother and save your money. Staff waste of time

Rubbish. Says on website has a Cafe . It’s closed! . Staff unhelpful. Absolutely useless ASADA

Nice store in good easy to reach location. Car park layout is a bit odd and could have been designed better. Plenty of disabled parking and parent and child spaces. Good range of products and quality brands. Has a hot food counter, pizza counter, in store bakery, George clothing and petrol station. Also has 2 EV car charging points but you'll need to be a member of Charge master to use them.

If anyone was wondering, they do have a toilet.

Generally speaking the staff are usually very pleasant, unfortunately this was not the experience with one of the ladies on the self service checkout today. We were eyeballed in what I can only describe as an accusatory manner, very obvious we were being looked down on, some customer service training might not go amiss with this particular member of staff. When I needed my shopping verified, she had the audacity to check I'd paid for my carrier bags. I'm not going to pay for £80 worth of shopping just to nick a quids worth of carrier bags. I jokingly said "don't worry, I'm not trying to steal the 10p carriers" she sniped back with "they're 20p" before walking off. Another lady came over to help us with payment, who was lovely, before getting the other woman back as she was having trouble. She was incredibly unhelpful and essentially walked off without actually doing anything. Not impressed whatsoever.

Staff have a wide range of awareness and support they help when you are nutsure about their other people not wearing masks glad to see 80%are respective of other people.

Advertise always fresh fruits and vegetables Doing shopping every week sometimes twice a week. Never ever fresh strawberries or blueberries. Disgusting Paying over £2 for a few and very next day they already off. Well done

Staff in general are pleasant, however, for two weeks I have not been able to buy the 2 pint size whole milk, only the large bottles were available. The pet section is becoming worse,the foods that were once there are no longer existing. The CATSAN Clumping litter seems to have been removed altogether. A store that was once a pleasure to shop at appears to be going downhill.

Disgusting ! Half of customers weren't wearing masks and some staff had masks under their chins 😡

Saturday security guard stopped me thought I was theif posri da mardi fudi

Great supermarket, especially the Halal section which has an amazing variety. However, the shelves are usually empty on weekends and evenings which makes it difficult for people who work. The fresh fruits and vegetables section is rarely stacked up. I go to other Asdas and I don’t face the same problem. Last time I did my shopping at this Asda, I barely got anything which means I will have to go out shopping again which is very inconvenient.

2 checkouts open rest are selfserve About 8 to 10 people waiting on each of the 2 checkouts that are not self serve. Taken about 19 minutes to someone to realise the problem. Come on asda its covid times. Poor service. If you don't know aldi opens checkouts straight away if people are waiting. Why are you making people que?

Generally 5-10% cheaper than Sainsbury's and Tesco. Seems to be a problem keeping some of stock items fully replenished. Last week there was no (zero) Felix cat food!!! Our cat won't eat anything else. This week prices were hiked by 7.5%. And the prices have started to rise elsewhere, not 1.5% inflation increases, some 5-10% increases. Wine has increased 10% or more across the board in a few months.

Very cheap place to shop clean plenty to choose from staff very pleasant

Just wanna say Sue and Catherine, lovely staff, make you feel so welcome, they need a promotion, they chat to you, real nice people. That’s how staff should always be

Incredibly well stocked! Interestingly, included several chocolates I haven't seen for sale anywhere else, such as the Cadbury chocolate orange buttons. Clean and not too crowded. Has a well stocked halal section.

Located just of the M5 at junction 2. Great place to stop and fuel up and get some food as the petrol is regular prices rather than services prices.

Why does your store details state you're open 24 hours on Tuesday when you don't open until 6am? Do your job and update your information.

A 6.30am visit,only half a dozen customers. Shelves half empty but stocks lined up to enable filling. However, obtained what I required.

I loved the Pizza the nice lady at create your own Pizza counter made for me on Tuesday 06/04/2021 at 2PM. Bless her for making it just right toppings and brilliant quality. :D im coming back for more

Has a real good selection of products

Looks stunning inside, staff are friendly and happy to help. Wide range of products and your needs will be fulfilled in there.

Staff trying to do their best but the queue to pay takes longer than the actual shopping no sign of any management

Great place for groceries, complete house hold items availble here. Food, drinks, bakery, gadgets, meat, veggies, bakery and all. Clothes, electronics, sweets of all sorts, Massive parking space which is free up to first two hours. . SOPs are followed, hand sanitizer and trolley cleaning station facilities. Overall massive good store. Prices are not bad but not the cheapest . You cannot beat some other stores in price for 80% plus items. Has great stuff in discounted prices, from food, Electronics, sweets, garments ,toys etc Nice and friendly and cooperative staff. Overall the good. Best treat for Muslims as its the only massive store that sells Halaal meat and some other halaal foods. They have a dedicated section where all the Halaal meat is treated, sold and displayed. Workers are mostly asian so they can speak native language. Do offer discounts of meat occasionally for fresh meat custom order try going before 6 or you will have you pick one from pre packed items they display before closing that section..

The shop is unorganised with regard to the COVID pandemic! As you enter the the cleaning station is haphazard and unclean, people are allowed to enter without wearing a mask and go unchallenged, there is no restriction placed on the number of people allowed to enter the store. In fact it is a free for all approach adopted by the store management. The fill levels aren’t that good and the store in general seems to be going down market a better option is Aldi over the road.

Clean, well organized, helpful staff. And close by.

I have a mad idea bear with me this will blow your mind... How about you put the items on the shelf with the correct price and description. I know right crazy.

I used the Self Service Check Outs today. After 'checking in my shopping' I tried to pay with my debit card but the machine didn't appear to recognise that I was trying to pay. Anyway, after several attemps this fabulous lady, called Pat, explained that the machines had only been installed. The one I had been trying to use was not working. Bless, she popped all the shopping through again and it was all sorted. I really have to thank her for her patience, she was really helpful and friendly and obvious a great asset to Asda.............Lots and lots of thanks for your help today, Pat the star to todays Self Service Tills.

Clean, well stocked. Customer safety

Awful experience. We were told to hurry up by staff as they were closing a section in the supermarket, and then shouted at by a number of staff near the check out. I was told that people had been hurt by trolleys in the basket area, although this is the only area where you can check out with scan and go. As there are no instructions or signs for what to do with scan and go, accidents are inevitable. The store is not set up for scan and go and should not have this facility. Very rude and unhelpful staff.

Asda constantly have lower roll back price tickets displayed for items, but when at the till items come up at original price, you only pick this up on self service till, if using other till you would probably not notice. The last 2 day's going into Asda Found this out, seen about atleast 5 to 6 other items also displayed in the wrong position giving the wrong price, they need to sort out staff out who update pricing and staff that refill the shelves. No social distance from staff when filling shelf what so ever, Saturdays worse you have to spend time look for items as they keep moving things round pallets always in the way, own brand size reduce and the price But then price price starts to creep up hoping you don't notice.no staff at self service for baskets, they are about but talking to each other.very poor, Asda management should look at customer reviews if not aware what goes on in shop..so many without masks,

Lost my credit card (forgot to take it out of the cash machine) - received a call a few hours later from my bank - an employee of Asda somehow managed to contact my bank advising them of the found card and the bank then got in touch with me. Amazing and thank you so much!

I noticed that the NHS track and trace bar code does not register!! Even my partner tried and failed...did report to customer services who were unaware!!

Too many people allowed in at one time...social distancing a problem.